Best Emergency Services in Louisville KY

Kyle, Bryan and Mary have provided friendly, professional service. From our first contact to the date of installation. Our water heater replacement was done efficiently and in a timely manner.  They made sure they got it right.  Not a flight by night.  Thank you we greatly appreciate it.

I'm giving Dany's plumbing an excellent review! So glad & grateful to have someone very knowledgeable, polite & profesional doing a great job for me! Dany you are awesome & I will call you if I have any more problems. I'm definitely referring you to all of my family & friends! Thank you so much! Greatly appreciate it!

HE introduced to self and let me know he was a master plumber. It's always a good feeling when you know it will get done right the  first  time. He's very thorough with everything he did, make sure it was done properly,and he didn't rush thru it,nor did he take to long was done before I had to pick up the kids. When we got home the kids were thrilled to use the upstairs bathroom.
I recommend him for anybody who is looking

He gave us the most reasonable quote and had a lot of experience before going out on his own. They came and worked many days to complete the job. He was awesome! Definitely a good hire!!

Very honest and dependable. He stays on the job until it's done. He likes people, willing to answer questions. Would call him back in a minute

Small company (fast growing) with impeccable quality and ethics. I have been utilizing this service since it was a two man operation plus the lovely Bonnie fielding all calls and scheduling.

Great quality
Great service
Great attitudes.

Each plumber I have met from this company represents the owner, Ian, perfectly with their friendliness and informative nature.

He has grown considerably since I found the company but the service and quality have remained the same.

Very fast and quality work. I have used them repeatedly and will continue to do so. I would recommend them to any one.

Unresponsive after dispatched via home warranty provider. They called initially and left message but I called back 5-6 times over the course of a week - they never replied and never scheduled. Had to turn elsewhere for service.

3 minutes ago
My kitchen sink wasn't draining. The home owners insurance sent a man from Davis and Davis plumbing. He snaked the sink drain 4 times, And nothing. He then asked to snake behind my washer I told him no problem. That didn't work either . So he then looks under the crawl space and tells me the drain pipe has a belly in it he wasn't wrong also told me that my insurance would not cover it ( don't use choice home warranty) I paid him the 64 dollars and he left later that day I had my own plumber come out and we fixed the belly and drain pipe . I then ran a load of laundry and within minutes of starting the washer the floor was covered in water I was trying to figure out the problem and then it hit me the plumber left the washer drain on the floor wedged under the dryer and also for some reason my water connection to the washer was loosened so I will never use them again it seemed fishy to me. Anyway that was my experience with this company

Warning if you are thinking about buying from Jarboe's heating and cooling do NOT. They give the worst service I have ever experienced. I bought an air conditioner from them last year. It has since stopped working. I have called several times. The first appointment I set the people did not even show up. They finally sent someone days later and I was told they could not help me fix it. They said they would be back and that was over a month ago! I keep trying to call customer service and they wont let me speak to a manager. This is ridiculous! I highly recommend using someone else.

Update:
I have spoken to Nathan Williams and his response is they will be able to service the air conditions on June 25. This will be 2 MONTHS after I made the first call. This is unacceptable since they have told me on multiple occasions that they would be coming out to my home today. They have the nerve to tell me I agreed to the June 25th date which is not true! I have moved my work schedule around in order to be home for the service. The heat index is increasing and now it is becoming unbearable.

Update:
I have a dispute that I opened with the better business bureau I cannot wait to get this resolved. They took $500 from me for a service agreement and they have not been to my house one time. We have scheduled three different appointments and they did not show up any of those times. I've dealt with their customer service Nathan Williams and he kept telling me they always do the right thing yet never came out within three phone calls and always had excuses each time. I called Maeser Plumbing and heat and air they were out the very next night and fixed everything. If you had the same experience with them you can call the BBB at 502-583-6546

New Update: it is 9/9/2020 and I have yet to receive my $500 refund. This is ridiculous! I have never dealt with a more unprofessional business in my life.

Very misleading. I called and specifically asked if they can make it and said if they can't it's no big deal I'll call a different company.
Representative promised someone will stop by between 3-7. I was put on hold for him to confirm and he did!
At 6 another dispatcher called saying no one will be showing up.

I had them replace my water line outside that burst over the holidays. While repairing the destroyed my irrigation line in 2 areas. I paid for the irrigation repair myself & ask them to level my soil so I could replant turf seed. I had an appointment for 3/4/21 and had a no show. I called the office and inquired, I was told I would be the 1st service on the morning of 5/21. Crew didn't show up until 2pm. My soil wasn't compacted to be level with the rest of my yard. Crew refused to do any further work. My yard looks like an elephant has been buried in it. I called in to get front desk who could not get a manager on the line. Basically they didn't care about service once they collect repair money from my insurance.

On 7/6, I hired NCM / New Circle Mechanical to inspect problems with my AC system.

The technician, Rob, arrived on-time at 12:00.

I attempted to tell him what I had been observing that might help him diagnose the problem, but he abruptly informed me: I'm only here for 15 minutes, and you've talked through several of them. I know you are cost conscious, so I need to do what I need to do. I can't stay any longer than 15 minutes, because after 15 minutes my boss isn't making money, and if my boss isn't making money, then I'm not making money. So I let him do what he needed to do. He inspected the inside and outside units and determined that they both needed to be cleaned, and 2 parts in the outside unit needed to be replaced. He said (verbally) I would be looking at around $600. I gave him approval to move forward. While he was working outside I caught the tail end of a phone conversation between Rob and someone back at the office, discussing the job. The party on the other end of the phone said, When I talked to him, I thought it would be $1000. Lo and behold, when he finished, the bill was $976. Rob said he was sorry that I misunderstood that the $600 was just the labor estimate. For the 2 parts that were replaced, I was charged $159 and $129. Upon later research, I discovered that both parts are available online for less than $20 each. Not comparable parts. Not knockoffs. Not refurbished parts. The exact same manufacturers and part numbers, brand new. Markup is reasonable. 1000% is not. But they had pre-determined it was a $1000 job.

On 7/7, with no improvement to my system,  and the knowledge of the actual parts prices, I contacted NCM and spoke to the Dispatcher, Jason, to express my disappointment. He defended the charge for the parts, stating they provide a one-year warranty on them, and they would not warranty Amazon parts, I guess not realizing they were the exact same parts. Jason said he would take all of my concerns to the Supervisor and gave me his word that he would call me back Monday (7/10) to talk about how to resolve the issue. Well, it's a good thing I didn't depend on his word, and sought immediate resolution elsewhere, because as of today, 7/21, 2 weeks later, he has yet to honor his word and call me back. To be honest, this is fine, because even if Jason would have offered to come back out and continue working to resolve the problem for no additional charge, I wouldn't have been comfortable with them back in my house. My trust in them has been irreparably breached. I - the cost-conscious guy, mind you - am happier to have paid extra for another company to actually fix the problem, than have had NCM back out for free. The other company, by the way, was willing to be patient and listened and - go figure - correctly diagnosed, then solved, the problem.

It is also worth pointing out some more minor concerns I have regarding the tech's professionalism:
1. Regarding Rob's comment quoted above. That's not exactly how I expect to be spoken to as a fellow human being, much less a paying customer. But, if I am cost-conscious, why is that a bad thing? And, of the 2 of us in that conversation, who was the one concerned about cost?
2. Listening is an important professional skill. Perhaps if Rob had listened to me, he may have been successful at diagnosing the problem, and then solving it.
3. His work was very sloppy. The coils on both units were only about 75% clean. In the outside unit, he didn't even bother cleaning the debris from the bottom. I expect much higher quality of work from a technician being paid $180/hour.  
4. He spent approximately the last 20-30 minutes on the clock in his truck.
5. To Rob's credit, my cat liked him, and she doesn't typically like any other males.

Another minor concern is that NCM has a practice of charging 5% fee for paying by credit card, but they don't mention this when giving you the option of paying by check or card. Full disclosure should be made to the customer. Had it been disclosed to me, I definitely would have made a different (and $46 cheaper) decision.

But kudos to NCM. They skillfully deprived me of $1000. Let them enjoy that. You got me.