Best Appliance Installation in Louisville KY

Ryan showed up on a Sunday and stayed until the job was done no emergency rate(he left at midnight). He found several issues caused by a previous repair and even fixed an electrical issue. He was sooo diligent he replaced plastic caps with metal ones and mounted things and wires the had been left to hang.
The issue we had been told by previous HVAC pros was going to need a whole new system and cost 6,000.
Ryan found the issue and recharged the unit and used the best leak stop money can buy for a quarter that price my house feels amazing! I keep the thermostat at 72 it's so cold. It was the best repair experience I have ever had. Any good home owner knows quality is always worth the price. He was not the cheapest game in town but I truly feel I was given service and diligence worth every cent! He will be the only one to service my HVAC system from now on hands down.

This review is long overdue. I actually found Tim on Yelp and connected with him there last summer. We had just moved into our current house and he installed outlets in the garage. I was scheduled in a reasonable amount of time, he did the work in a reasonable amount of time, and he charged what I thought to be a reasonable price. Like he states he's straightforward and I appreciated that. The outlets work great and I'm glad I had them installed!

Tired of the underwhelming experience from fly by night crews? This is where the buck stops. Responsive and adaptive to my needs, upfront pricing and honest quality work, that backed up the name. I already have him set up to come back and fix my drywall from water damage I had recently

In my time as a life-long Louisville resident, I've only encountered a few truly vile and crooked companies.  Tom Drexler Plumbing, Air, & Electric is one of them.

No doubt you've seen Tom Drexler's box trucks prowling around your neighborhood: the backs of them are outfitted with a life-sized photograph of the owner, who appears to be standing and waving hello to you from the rear of the vehicle.  These unsettling depictions of poor Mr. Drexler are not quite to scale, so that he looks rather like an oompa loompa being smuggled out of the Wonka Chocolate Factory.
 
Or perhaps it is more accurate to imagine him snidely waving Later, suckers! as his minion-driver races away with another truckload of money he's swindled from a geriatric victim.

Tom Drexler strategically advertises inexpensive HVAC inspections.  Be forewarned: this is merely a ploy to get their foot in the door so that they can fabricate expensive repairs and fear-monger money out of your bank account.  Such was the tactic they uncoiled against my 71 year-old father.

My old man enlisted Tom Drexler for a routine HVAC inspection.  Gravely, the inspector reported back that my father's furnace had a cracked heat exchanger and that fatal levels of CO were billowing into the residence!  I'm required by law to shut off your gas, he explained.  

And so it was that in the bitter cold of January, Tom Drexler cut the heat to my father's home and tried to pressure him into signing a $3628.70 repair estimate.

My dad is a very trusting soul, but even he used words like uneasy and suspicious when describing his encounter with this inspector.  He wisely thought to seek a second opinion.

The following day, a representative from Bryant Heating and Cooling rapped on the door.  Five minutes removed, he was rolling his eyes.  Tom Drexler flat out lied to you, he said.  Your heat exchanger is fully intact and your CO levels are actually lower than expected.  According to him, one of the dirtiest tricks in the HVAC industry is to tell an unsuspecting homeowner that they have a cracked heat exchanger.  You can easily fake a high CO reading by doing this, he explained, and blew into one end of the sensor.

Carbon Monoxide isn't something to mess with, so we brought in a third company to weigh in on the two dissenting opinions.  Their technician quickly corroborated everything Bryant had said.  I asked this man point blank, Is it possible that Tom Drexler made an honest error and simply misdiagnosed the crack and the CO leak.  Absolutely not, he laughed.  That would be like you telling a blind person that the sky is red.

I was appalled that Tom Drexler deliberately tried to scam my septuagenarian father out of $3628.70.  Still, I refrained from passing judgement on the entire company: perhaps, unbeknownst to Tom Drexler, this crooked inspector was trying to pad his commission checks by scamming clients.  I decided to blow the whistle and I called the Drexler office.

I did not mince words, but I was eloquent and polite in relaying our ordeal to the receptionist.  I was struck by the fact that she offered not even a glimmer of surprise or an apologetic tone.  I had a distinct feeling that I was not the only person phoning in with such concerns.  She gnawed on her gum like a jaded camel and flatly offered to leave the manager a note.

Now, if I ran an HVAC company and a concerned customer called in with serious allegations against one of my underlings, I'd drop everything and prioritize returning that call.  Manager Mike Wells does not share this philosophy - it took him more than a week to respond at all.  He left me a voicemail... and then ignored my subsequent calls to his cell phone.  The Drexler office then refused to put me into contact with someone more responsive.

We can deduce that the rampant chicanery at Tom Drexler Plumbing, Air, & Electric functions from the top down.  An honest company would have been appalled at my feedback and would have thoroughly investigated.  They'd be anxious to extinguish any ember of charlatanism amid their ranks.  Tom Drexler's disinterest is a damning piece of evidence evincing their tacit approval.  Surely, Drexler inspectors are coached to find problems in the name of maximizing profits.

I originally hoped that Tom Drexler might atone for their fact that they tried to defraud our family out of thousands of dollars.  My father put it best, though: Tom Drexler has been so unprofessional and unresponsive that even if they tried to placate me with free services, I wouldn't trust them to set foot in my house.  

And now, I hope my review will endure as a warning and save others from falling prey to Tom Drexler's endemic dishonesty.

Tom Drexler Plumbing, Air, & Electric are no better than the very excrement they endeavor to unclog.

When you hear the slogan, Call the plumber - his name is his number, remember my retort: Don't bother - he'll just scam your father.

Big John is by far the most knowledgeable tradesman you will ever have in your home. He has been working on our home for years. We were in a position where our home had suffered an electrical surge as was being covered by our insurance. Well a crooked adjuster was trying to deny our claim until Big John got the whole situation straightened out. I would highly recommend!

Did not fix my plumbing problem and called them back to fix the problem and they did not answer or call me back.. they are horrible