Best Leak Detection in Lincoln NE

Cory is awesome! He did everything he promised and more. He knows good customer service and isn't going to charge you as much as the big name companies. He is fair and professional. I will only call Certified Plumbing for my plumbing needs moving forward!

We have a sun-room heating and air unit. We've been a Bryant customer for as long as we've lived at our current address, which is 25 years, but NO MORE! Our unit wasn't working, so we scheduled a service call with them. We were charged a service call, which we expected. The service technician told us that a part was bad. He recommended that we order a new part. Our unit is 14 years old. My husband asked him about how much a new unit would cost, and he said anywhere from 2,000 to 5,000. So, my husband said he would go ahead and get the new part for 650. The service technician never offered to quote us for a new unit, nor did he tell us there would be fees if we chose not to go ahead with the new part. After the fact, we found out that we could get a new unit for 1,425 INSTALLED through a different vendor. So, of course, my husband cancelled the part. But wait! There's a restocking and freight fee!! What? Oh yes. We had to pay a restocking and freight fee of an additional 85.15! So, we are out 159.15 for what? For bad, really bad advice and service! My husband called and talked to supposedly the manager. The manager wouldn't budge. We even offered to pay half the fee. But NO! Nothing! So, I'm forced to use other means to get the word out about this horrible treatment! Find another vendor!

Our shower had started to drain slower and slower and after about a week we had standing water every time we showered. Drano, baking soda & vinegar, nothing did the trick so it was time to call someone to snake our shower drain. Zoom Drain was quick to set up an appointment and the service technicians who came out were very friendly. Asked us questions to get a better idea of the issue. It turned out to be extreme rust buildup, which makes sense as we live in a historic building. Nonetheless, they got our shower cleared and draining in no time! Very happy with the service.

After Mike replaced my water heater, he put the old one out on the lawn and said it would  be picked up today or tomorrow.  After six days, I called to remind him.  He made excuses and promised to pick it up that day.  After another day, I called again, and got the same response.  The third time I called, he just sent me straight to voice mail and never returned my call.  After 11 days I had to pay a guy with a pick-up $30.00 to haul it off...something that was part of the job I'd already paid Mike for.  This was an unsatisfactory and inexcusable way for someone to conduct business, and I cannot recommend him.

1.  Clean up debris removed from the sewer and do NOT leave it on the customer's floor. Other professionals have when calling in my home.

2.  Do NOT tell the customer the plumbing can be used when the clean out plug hasn't been replaced in the pipe. This same man told my spouse we leave it that way intentionally. (Now my home is unable to use water-period)

3. Maintain your equipment so your crew doesn't have to waste my Monday for 2.5 hours waiting, only to have them break the equipment.

4. When your crew screws up, fix the issue IMMEDIATELY (not tomorrow) and apologize. Customer Service 101 to maintain your company and name.

Now we are at the same point as we were on Thursday, with a sewer line backing up.

The timing was perfect, meaning when they had an earlier time to arrive they did so. Helpful with questions answered and just an all round personable presence. Alex and Calley are a great duo and I would highly recommend this business for all of your plumbing and draining needs! It is a family owned business for which I and my husband will always support.
Thank you!

Apparently the owner, James, makes a habit out of setting up service for himself using his company's name and then bailing when it comes time to pay. Sounds like an almost identical situation to the other review left here. He dropped an item off for service, then had multiple excuses for the delay in picking up and paying for the item when it was ready. He would eventually ignore all attempts of contact and abandon the work without paying. I'm sure he wouldn't appreciate the same actions towards his small business, yet it appears that is how he often conducts himself at others'. Pretty slimy behavior, I would never recommend using his services based on his character alone, regardless of the quality of work produced.