Best Heating in Lexington KY

Rick did a great job.  He was honest and upfront about everything. I could not be more pleased.  He was so good we are hiring him back.  Definitely recommend him.

Preventative Maintenance & analysis requested by me, for my residence, was a pleasant experience. I'm biased because I also had chosen them to replace my old system, which worked out very well too. Service by office & technical staff was friendly & concerned about customer satisfaction, from scheduling, to work completion. Helpful tips and knowledge, shared by tech were appreciated. Cost was a good value, IMO. Cecil's  worked for me.

Highly recommend this company for HVAC issues. They were very friendly and professional. Our service man came in, identified the issues and promptly got to work fixing our problems. He cleaned up before he left and gave me a run down of the issues. Told me if we saw anymore issues to give them a call and they would come back out.  I had already had another company come in for the same issue and they did absolutely nothing and charged me for a service call.  I can't tell you how much of a relief it is to have a company I can trust. I will be singing their praises to everyone I know.

Leaking main sewer line in my home. Almost a month of their dropping the ball, showing up late (pulled into the office for a report , we got real backed up etc.) and finally showing up for what was supposed to be a trenching estimate with their trencher, with their camera crew instead, which they said they had already done two weeks previous and then their dispatcher arguing with me on the phone about it.

These were the most qualified and experienced guys in town back when we had our Geothermal put in by Arronco and boy are we glad we chose them. They are prompt, professional, tidy and very friendly.

Alan & Stephen of the kings helper were great. They fixed our bathroom sink and leaking toilet within 15 minutes of their arrival then asked if we needed anything else fixed in the 30 minutes/1hour they are here. They checked the rest of the bathroom sinks and kitchen sink for us in our house and tightened up anything that was lose.

That night one of our sink traps was not working. I called that next morning and they squeezed us in and came back out and fixed the sink trap in my son's bathroom.

We were very pleased with their work and will call them for any future plumbing repairs we need.

We highly recommend The Kings Helper for plumbing services.

Please don't use this company. We hired them to replace and insulate our water lines after they busted due to the cold temperatures. Doug Jones was the technician that came out. He charged us $9,000.

After he left, we discovered he only only replaced a small portion of the water lines under the house, the ones they did were installed incorrectly and not insulated at all which is why the refroze. Doug used glue to hold some pipes together, some were hanging down touching the ground, the lines were crossed, specifically our shower was now draining into our bathroom sink, and the ties used to hold up the pipes had been removed causing the entire system was on the verge of collapse.

Although I requested multiple times to speak with the owner, Jonathan David Shepherd, he refused to speak to me or return my call. We had to hire another company and pay another $8,000 to not only correct the work All In One did, but to fix the additional damage Doug did to our house. This company is complete scam.

Alex was on time, professional, polite, efficient, and able to resolve our issues.  I really liked the fact that our invoice listed a very detailed description of the work he did, demonstrating that this company strives for transparency so there won't be any misunderstanding between customer, technician, and company.  In addition to the simple repair he made on our HVAC system, he conducted a check on the freon levels in our air conditioner.  His check showed we were extremely low.  As he was about to put in the freon, he discovered that his first check was erroneous.  Our freon was perfect.  Though we had accepted we were about to purchase more freon at a hefty price and Alex could've pulled the wool over our eyes at that point, he informed us our freon levels were fine.  Such honesty is so refreshing.  We were so impressed with his service that we purchased a maintenance plan for regular semi-yearly checkups and cleanings.  Plus, we will recommend your company to friends and family.

Estes plumbing is awesome!  We've used them several times over the past six years and always feel like they're super honest, hardworking and charge fair prices for their services.

Called on a Saturday because my water heater was leaking all over the floor.  A guy called me back, and kept saying, you want me to take a look at it?  I can if you want me to... in a tone that clearly said, I don't want to be bothered.  After he said that a few more times, when it was obvious that, yes! I want it fixed, I just said, I'll call someone else.  I get that it's not fun to be on call or work on a weekend.  I worked nearly every weekend for 28 years and spent many nights on call.  But Dude...either do it or don't.  Don't practically beg me to let you off the hook.  This and a previous long episode of poor service has made me decide to permanently let Whitehead and Hancock off the hook.

Called these jokers near first of June to get an estimate on installing an inline duct fan to push additional air to far end of my HVAC system (low air flow there).  I confirmed that this was a service they provided then set an appointment.  Day of appointment they called to reschedule. This happened 3 more times up until June 26th...calling day of appointment to reschedule.

I give up. If they don't want my business or if this job wouldn't be enough money to make it worth it, just tell me. I even let them set the dates of the last two attempted appointments based on best day for them!

Awful. Just awful.

Worst possible experience.  Rude and unprofessional staff answering the phone.  Overpriced and not up front with cost structure.  We knew our a/c unit was simply low on freon, this happens every year.  What normally costs us around $115 with Christopher & Smith cost over $200 today.  We will never use them again nor will we ever recommend them again.  There's a reason GreenBox could come out on such short notice and why Christopher & Smith was booked.