Best Drain Field Repair in Lexington KY
Plumbing Service
I can't say enough great things about this company! Professional, prompt, above and beyond all expectations! David got my house warm again and I am a customer for life.
Lexington, KY
Plumbing Service
I recently got connected with Clog Busterz via HSA home warranty company. They were called to fix a toilet that continued running after flushed, a faucet that dripped after being turned off, and the faucet on one of our tubs that started spraying water all over our basement.
They showed up on Thursday May 24, 2018 to view what needed to be repaired. One of the technicians called me to ask if he could have the busted TV that we had in our garage while I was at a conference. He offered money for it initially and I told him $100, then he reconsidered and texted me to say that the pixels were busted (which I assume he knew before hand). We let him take it for free.
The tech also removed some of the hardware from our bathroom so he could find a replacement part for it. My wife told him that we would need to wait a bit to have them come back to do the repair and figured it would also provide them with a sufficient amount of time to locate the parts that they needed to do the repair. We didn't get a call back to confirm the date that we were expecting them to show up for the repair (04jun2018) while I had taken a day out of work to be available at the house. So we called on 03 jun 2018 and were told that the technician who told us he would do the repair - whose name escapes me but has an 859 cell phone ending in 5724 - was not working on 04jun2018. The woman we spoke with called my wife back later the same day to reschedule for 05jun2018.
That day came and went with no plumbers showing up to our place. We waited some more and then I called back on 10jun2018 at 7:32pm. I spoke with the woman who answered the call for 2 minutes and was told that she would call my wife and I back to let us know what was going on with the repair/parts.
Yesterday (11jun2018) I received an email from one of the reps from HSA home warranty that included the following:
I recently spoke with Terrica again from Clog Busters to ask details on why the service request was transferred. She made me aware the new technician that was assigned was unable to complete the job & also locate the part needed.
So in their own words - through the rep from HSA home warranty - they are inept. But more importantly, after telling the HSA rep that they would return our hardware today (12jun2018) Clog Busterz showed that they are unable to do that without issue either.
If you are looking for plumbers that aren't able to do plumbing repairs and will steal your fixtures feel free to call Clog Busterz, but if you don't want people to come into your home and steal your fixtures and then lie about when they will be returned to you call someone else.
They showed up on Thursday May 24, 2018 to view what needed to be repaired. One of the technicians called me to ask if he could have the busted TV that we had in our garage while I was at a conference. He offered money for it initially and I told him $100, then he reconsidered and texted me to say that the pixels were busted (which I assume he knew before hand). We let him take it for free.
The tech also removed some of the hardware from our bathroom so he could find a replacement part for it. My wife told him that we would need to wait a bit to have them come back to do the repair and figured it would also provide them with a sufficient amount of time to locate the parts that they needed to do the repair. We didn't get a call back to confirm the date that we were expecting them to show up for the repair (04jun2018) while I had taken a day out of work to be available at the house. So we called on 03 jun 2018 and were told that the technician who told us he would do the repair - whose name escapes me but has an 859 cell phone ending in 5724 - was not working on 04jun2018. The woman we spoke with called my wife back later the same day to reschedule for 05jun2018.
That day came and went with no plumbers showing up to our place. We waited some more and then I called back on 10jun2018 at 7:32pm. I spoke with the woman who answered the call for 2 minutes and was told that she would call my wife and I back to let us know what was going on with the repair/parts.
Yesterday (11jun2018) I received an email from one of the reps from HSA home warranty that included the following:
I recently spoke with Terrica again from Clog Busters to ask details on why the service request was transferred. She made me aware the new technician that was assigned was unable to complete the job & also locate the part needed.
So in their own words - through the rep from HSA home warranty - they are inept. But more importantly, after telling the HSA rep that they would return our hardware today (12jun2018) Clog Busterz showed that they are unable to do that without issue either.
If you are looking for plumbers that aren't able to do plumbing repairs and will steal your fixtures feel free to call Clog Busterz, but if you don't want people to come into your home and steal your fixtures and then lie about when they will be returned to you call someone else.
105 Moberly Rd, Richmond, KY 40475