Best Mold Removal in Bakersfield CA
Plumbing Service
Billy Jenkins was absolutely amazing! He was on time for my service request and answered every question I had for him. I used a different plumber before he came and wish I would have used Billy before losing my money to the other plumber. Very patient, friendly, and professional. I was very pleased with his service and will be recommending to others. Thank you Billy.
Bakersfield, CA
Plumbing Service
The good feedback was our tenant had the sewer backup into their tub (well that's not good, yuck!) on a Thurs. evening and this co. was the only service I could find to come out that night; the technician was pleasant and did what appeared to be his best. The tub slowly drained but clearly the line was not clear, water was still present in the cleanout. He'd told me the cable he used was 75', the lot is 150', this unit was at back of lot. So for starters, why would one of the best known names in sewer cleaning provide inadequate equipment?
The next four days were spent trying to get them back or another service to come finish snaking the line; our tenants used water very sparingly and front house unit folks were out of town, so that helped. While there was a tiny bit of communication on Fri. a.m. by Fri. afternoon they texted that they couldn't do it that evening; that was the last we heard from them; from their end.
We Hired Another Service and the job got done and line Cleared with a Longer line.
Calls to this company with questions over those 4 days were met by a dispatcher that, again pleasant, but had no information to give other than she'd pass along the messages to the supervisor, Ruben, and technician. Since she couldn't do anything to help; we asked for the person's number that could. She was not allowed to give out his direct number; we still haven't heard from him 9 days later hence this review and rating, which I rarely will do.
We are disputing the bill since he didn't have the equipment needed and never finished clearing the line; causing us to hire someone else at yet more expense. Will they contact us to discuss? At this point, it appears to not be a very reliable company at the top and we're not holding our breath; had the tenants tub not drained I would have been in a very different situation.
Even if they are having hell'va time with numerous issues, personal and/or biz wise (most generous I can be, it happens, not that I know anything!) ; they could have given the dispatcher or technician some info to explain why they weren't responding. They had our cell numbers and email.
So if you've got 75' to clear, it may be a job they can handle after hours but beware they tell you it needs a camera inspection or something else beyond that; it may not be what the issue is and any further needs may not be addressed.
Now 11/1/21 - After this review was written Ruben did call us (he'd seen the review) and we discussed the situation. He offered to refund us $275. of the $354. they had charged us that evening as the line had not been fully cleared, we had to hire someone else and clearly we weren't happy with the follow-up communication with our issue.
I have waited to revise this review until I saw that we were refunded that amount which we agreed to ($79. was for after-hour call and that a tiny bit of line drained, enough for tub waters to subside but not enough to use water normally). We see that he did come through on the refund and are thankful that much was resolved. Thank you for that Ruben.
The next four days were spent trying to get them back or another service to come finish snaking the line; our tenants used water very sparingly and front house unit folks were out of town, so that helped. While there was a tiny bit of communication on Fri. a.m. by Fri. afternoon they texted that they couldn't do it that evening; that was the last we heard from them; from their end.
We Hired Another Service and the job got done and line Cleared with a Longer line.
Calls to this company with questions over those 4 days were met by a dispatcher that, again pleasant, but had no information to give other than she'd pass along the messages to the supervisor, Ruben, and technician. Since she couldn't do anything to help; we asked for the person's number that could. She was not allowed to give out his direct number; we still haven't heard from him 9 days later hence this review and rating, which I rarely will do.
We are disputing the bill since he didn't have the equipment needed and never finished clearing the line; causing us to hire someone else at yet more expense. Will they contact us to discuss? At this point, it appears to not be a very reliable company at the top and we're not holding our breath; had the tenants tub not drained I would have been in a very different situation.
Even if they are having hell'va time with numerous issues, personal and/or biz wise (most generous I can be, it happens, not that I know anything!) ; they could have given the dispatcher or technician some info to explain why they weren't responding. They had our cell numbers and email.
So if you've got 75' to clear, it may be a job they can handle after hours but beware they tell you it needs a camera inspection or something else beyond that; it may not be what the issue is and any further needs may not be addressed.
Now 11/1/21 - After this review was written Ruben did call us (he'd seen the review) and we discussed the situation. He offered to refund us $275. of the $354. they had charged us that evening as the line had not been fully cleared, we had to hire someone else and clearly we weren't happy with the follow-up communication with our issue.
I have waited to revise this review until I saw that we were refunded that amount which we agreed to ($79. was for after-hour call and that a tiny bit of line drained, enough for tub waters to subside but not enough to use water normally). We see that he did come through on the refund and are thankful that much was resolved. Thank you for that Ruben.
Bakersfield, CA