Best Backflow Preventer Maintenance in Bakersfield CA
Plumbing Service
I am writing this review about the honesty in billing of Carroll Plumbing & Maintenance, Inc.
I have used Carroll Plumbing & Maintenance, Inc. for the last six or seven years with good results. I have referred them to numerous other people. I have been really happy with their work, until now.
For the last few years, I have had a maintenance agreement with Carroll Plumbing & Maintenance, Inc. Once a year, in late November, they would come out to my house and perform a sewer maintenance on the sewer line from my home to the sewer lines in the street.
This year I scheduled the maintenance on December 1st, between the hours of 10am to 12pm. Their plumber (Joel, per Carroll Plumbing & Maintenance, Inc.'s bill) arrived at approximately 9:30am. The plumber walked around the house and my wife noticed him, so she went outside. He said he couldn't find the line and that the office must have given him incorrect information because they said it was by the kitchen. My wife directed him to the correct spot on the opposite side of the house.
The plumber used a machine to root out the line. When the plumber was finished, including putting his machine away (approximately 15 minutes after he arrived), he sat in his truck (in front of our house for approximately 20 minutes).
On December 21, 2015, I received a bill from Carroll Plumbing & Maintenance, Inc. The bill came to a total of $193.54. I have no problem paying their hourly rate of $89.00, or the use of their E100 machine ($15.00). What I have is a problem with, is Carroll Plumbing & Maintenance, Inc. over charging me for two hours labor at $89.00 an hour. I called Carroll Plumbing & Maintenance, Inc. on December 21, 2015, to talk about the bill. I spoke to a woman in their office; she said someone would call me back the following day..
On December 23, 2015, Tony called and said he spoke to the plumber. The plumber reported he was out here for two hours from 9am to 11am. I told Tony, he arrived around 9:30am and was only here for 15 minutes. I also told Tony, the plumber sat in his truck for at least 20 minutes. He sat there so long, in fact, that my wife thought something was wrong and he was waiting for additional help/equipment; when all along, he was already done with the job.
Tony said the two hours is a fair time charge and that it includes travel time. Google maps shows the travel distance and time from Carroll Plumbing & Maintenance, Inc.'s office to my house as 2.2 miles and ten minutes.
Tony would not adjust the time charged. I informed him that he has lost me as a regular customer and I would no longer refer Carroll Plumbing & Maintenance, Inc to anyone in the future.
I have used Carroll Plumbing & Maintenance, Inc. for the last six or seven years with good results. I have referred them to numerous other people. I have been really happy with their work, until now.
For the last few years, I have had a maintenance agreement with Carroll Plumbing & Maintenance, Inc. Once a year, in late November, they would come out to my house and perform a sewer maintenance on the sewer line from my home to the sewer lines in the street.
This year I scheduled the maintenance on December 1st, between the hours of 10am to 12pm. Their plumber (Joel, per Carroll Plumbing & Maintenance, Inc.'s bill) arrived at approximately 9:30am. The plumber walked around the house and my wife noticed him, so she went outside. He said he couldn't find the line and that the office must have given him incorrect information because they said it was by the kitchen. My wife directed him to the correct spot on the opposite side of the house.
The plumber used a machine to root out the line. When the plumber was finished, including putting his machine away (approximately 15 minutes after he arrived), he sat in his truck (in front of our house for approximately 20 minutes).
On December 21, 2015, I received a bill from Carroll Plumbing & Maintenance, Inc. The bill came to a total of $193.54. I have no problem paying their hourly rate of $89.00, or the use of their E100 machine ($15.00). What I have is a problem with, is Carroll Plumbing & Maintenance, Inc. over charging me for two hours labor at $89.00 an hour. I called Carroll Plumbing & Maintenance, Inc. on December 21, 2015, to talk about the bill. I spoke to a woman in their office; she said someone would call me back the following day..
On December 23, 2015, Tony called and said he spoke to the plumber. The plumber reported he was out here for two hours from 9am to 11am. I told Tony, he arrived around 9:30am and was only here for 15 minutes. I also told Tony, the plumber sat in his truck for at least 20 minutes. He sat there so long, in fact, that my wife thought something was wrong and he was waiting for additional help/equipment; when all along, he was already done with the job.
Tony said the two hours is a fair time charge and that it includes travel time. Google maps shows the travel distance and time from Carroll Plumbing & Maintenance, Inc.'s office to my house as 2.2 miles and ten minutes.
Tony would not adjust the time charged. I informed him that he has lost me as a regular customer and I would no longer refer Carroll Plumbing & Maintenance, Inc to anyone in the future.
2825 De La Vina St, Santa Barbara, CA 93105