Best Sewage Cleanup in Kansas City MO

Never showed! I had an appointment on a Sunday afternoon between 12:00-2:00. Around 4:00 on Sunday I received a call saying they hadn't forgotten about me and would be coming later. Around 6:00 I received another call saying they couldn't make it that day, but the next day would be for sure someone could come between 5:00 and 7:00 p.m. I left work early to make sure I'd be home, but 7:00 came and went. I called and while on hold, got a call from the company telling me they couldn't make the time slot and didn't know when they would be able to reach me.

Very disappointed to have put off trying to get someone else in to fix the problem. Lesson learned: Don't trust Roto-Rooter when they say they've booked an appointment for you.

Horrible experience, tried to overcharge, lied and said I had a collapsed line when in reality they had a snake that was commercial size and couldn't make the bend going out. Then proceeded to charge me for not fixing the line, and tried to charge more for a camera inspection that I didn't need, and cancelled. Gave them some money just to leave my property and hopefully not steal my hubcaps. Hired a local company who came out and charged a fraction of what Roto wanted and actually did a great job in 45 minutes, shorter than the time Roto stood there screwing around with the wrong equipment getting nothing done. I will never call them ever again for anything, and sorry that my wife called them in the first place.

This review is for the administration of this company. We were having backup issues at our home, technicians came out, snaked the line and still had a blockage. The camera guy came out and told us that we would have to dig up and replace the main line running out into the yard because it had either collapsed or been taken over by tree roots. The quote was for $10k. I find out from my neighbor that there had already been main line work done prior to us buying the home 5 years ago. I called up RR and asked if I could get the information of the work that had previously been done. They told me they couldn't give that information because it was a violation of privacy! This is MY house I need information on, not the previous owner or the amount they paid for anything. I own a construction company and if a homeowner inquired about any work we did I would ABSOLUTELY tell them!! This just makes me think they want me to pay more money for something that's already been done. I asked the manager if they would ever tell me if the work had been done or if they would just have me pay twice and she said oh no we would be honest. Yea right!! That's what I was asking for!!!! I am astounded that this company's policy states that information of any work they previously did on a home cannot be shared with the new home owners! Outrageous!