Best Septic System Repair in Kansas City MO

!! WARNING: Transparency issues, no itemized receipt, no pre-authorization of work, and no call back from the owner when things are difficult!!

We've been using taylor plumbing for a while (5-6 years), spending more than a couple thousand dollars with them over the course of this time.

Recently I called taylor plumbing for an issue with a water line at one of my rental properties. I called to talk to them about the price range, when they came out no one really told us what to expect. When I talked to Nate (the owner) he acted a little taken back that I asked for a range. I explained that I can't write a blank check and needed just a range $0-??. He said 1000-1500 depending and I said okay that sounds good. The work was done and the two plumbers were outside digging by hand and fixed the issue. The plumbers were at the place around 3-4 hours, so it seemed reasonable to receive a $1000 bill. After receiving the bill, I called taylor to ask for an itemized receipt. They told me that they do not do that and I asked for the owner to call me.

The owner never called me back.

Around a month later, I called to have them come out to fix an issue at the property. They came out and again didn't ask for approval or even really explain what the cost could be for the work to be done. I called the office and talked to the same person (Deana) and she said she remembered me. I asked her if they were going to call me back, and she said No, I asked him and he just told me that we don't do that. I then asked, So, no one was going to call me back? She didn't have an answer. I explained that I'll gladly exercise my right to select a different plumber who is straightforward and honest.

In summary, they were not clear about costs up front, they did not provide an itemized receipt (even after I blindly paid the $1000 invoice) and the owner didn't have the time to call me back and send an itemized receipt. It seems that they do not care about the customers as long as the cash rolls in. If they did care, the owner would at least call me.

For reference, I ran and then exited a very VERY successful business for 19 years, and never have I been so amazed at the lack of customer service and business etiquette.

Check the yellow pages, this happens to other people who use them.
Reviewer from YP:
Get a contract on your price
Get contract on the work up front I was charged 600.00 for 2 hrs, they work. Flat rate per job, can be very expensive.

Tracy and his people were amazing. Right now honestly and integrity are hard to find. These are amazing people working together and I will use this company for any services that I need. They replaced my whole HVAC system.

This company solved my septic problems for a fair price and in a timely manner. They made sure my repairs where done in time to make sure my house closed on the date it was supposed to. I cant recommend more highly for septic repair.

Excellent service! Responsive to messages,  came in even during a bad weather day. Really professional, the work was well done and fast. I'll definitely hire them again.

This company appears to be a call service that dispatch work to different subcontractors. They will not give you an idea about the cost associated with their service unless technician shows up at your door. This is exactly what happened to me. The estimate was 2-3X what a normal charge would be for drain cleaning. I told him no thanks. What a waste of my time and his gas. $500 for a mainline cleaning from a clean out? I am not that desperate for your service. Thank you. Save your time and find someone more reasonable.

Back in November, Val Gross 2 guys came and changed out the ice maker water line to braided metal water line, they stated it was safe for drinking water. The ice tastes like metal. The diverter drain in the tub, was not aligned and leaks in garage. I had another plumber come to repair their mistake and told me the colored water lines, are not approved for drinking water.

$250.00 for faucet install.  Appropriate for our area is about $125.00 - my wife was home and accepted invoice.  Feel like they took advantage of her.

Insane quote f $900+ )(. or a job that took my husband an hour and $12 to fix.  We own several rentals and hoped to find a great company to work with. This was not that company!!

The original guys that came out were great! Then the issues started when they were supposed to come and actually fix the issue. Lots of communication issues with scheduling etc. Finally called another plumber that will come and finish the job.