Best Outlet Repair in Austin TX

Incredibly pleased with Avery and the work he did.  He responded same day as my quote request and within a day we had the details worked out and he was scheduled to the end of the week.

He was easy to communicate with via  text and arrived promptly with a notification that was nice to see.  He got right to work did some additional review mad measurements then got supplies.  He was here all day and did fantastic work.

The entire time he wore a mask,  was virtually a church mouse with the noise (not sure how he used a hammer and a nail gun!!), courteous, and made sure he took his shoes off or wore booties when necessary.

Best of all the results were spot on with what I needed.  Trim work, cabinet work, garbage disposal replacement.  It all turned out great it was worth turning it over to someone else to get it done and timely.  I was also very pleased with the price I thought it was more than fair.

I would recommend him in a heartbeat and plan on having him back for a few other small projects.  Thanks Avery!

Mr. Carlos Gonzales was the service technician assigned to do my new (June 2014) A/C/Heating system's heat check. I received a call much earlier than expected and was offered the earlier time although I was then at an appointment across town. The person calling was gracious and said that my tech would arrive as previously scheduled, but I would still receive a call 30 prior to arrival,  which I did. Mr. Gonzales was courteous, identified himself prior to entering the house, was a wealth of information about my system. He explained in advance what he would be checking and how he would be doing it. Step by step he checked in with me explaining at which stage he was at. I could not be more pleased with this appointment. It represents another superb example of customer service which is not always found in large operations nor in service companies, in my past experience. He knew his stuff, explained it to me in language that made sense without making me feel like a feeble old crone. Respectful, low key manner, friendly but above all, knowledgeable and efficient.

On Wednesday afternoon I requested a response and by Thursday afternoon they had already responded and finished the job. Amazing response time. Great, efficient and quality work. I highly recommend you support this local family business. They replaced my dimmer and also changed the outdoor spigot.

Junior was great. He came to the house fast and on a Sunday. I would highly recommend junior at 1st A/C and Heating. The outdoor unit was working and he fixed everything for us. At this point in time everything is running smoothly.

I would give negative star if i could. Said they would come between noon and 4 p.m. a window that kept me home all afternoon. Then they did not get there until 4:30. Order was for hanging a 40 to 50 lb chandelier in a condo dining area. They said I needed to replace the plastic box with a metal one. They said to do that and hang it would take about an hour. Their  estimate was for over $700. But if I joined some membership it would be about $100 less. I ended up having to pay them $80 to come and tell me that. The other electrician I had called charges by the hour at $125 per hour plus $80 service fee. How stupid do I feel? Plus during a pandemic they walked all around saying they needed to take photos, which was creepy, in case I said they did something wrong. They required my CVC security code on my Visa, which I have never had a service person do. Maybe this was a one-off bad experience but not likely.

A/C went out last night and we called them and we had an appointment window of 2 pm til 6pm.  They called me at 5:30pm and said they were running late. Then at 7pm they called and said they would not be out today. I am very mad. They said between 8am and noon tomorrow. No compassion on there part. We even have a contact with them for maintenance.