Best Electrical Panel Installat… in Austin TX

Jeff came out today to fix a light in our closet that kept burning out. He called ahead to let us know he was coming, showed up on time. Explained and fixed the problem. I would definitely recommend there services. Great job.

Thanks Jeff

Charlene O

Jose and his team were very professional. They showed up on time and checked in with me along the way to make sure things were progressing as I wanted them to. Jose did a great job of keeping in touch with me via phone call and text and they were really good about making sure they left the house locked and secure. They did a couple of different jobs for me around the house including installing recessed lighting and installing two completely new windows in a wall that had a very small window. They did excellent work. You won't be disappointed if you hire this team of people.

I called this business because of the positive yelp reviews.  My experience was not positive!  In fact I feel very taken advantage of by 1st Plumbing.  I was told on phone there would be a $50 service charge applied to work done.  (Fine, no problem.) When they got here, there was also a $150 trouble shooting fee.  Told parts were under warranty but labor cost would be almost $500 and there would be another additional $150 charge to go get the parts needed.  So $800 and service charge wasn't even applied to the total!  I didn't authroize the transport of parts or the labor, but had to pay the $200 in service and trouble shooting charges.  I then called someone else.  They were here within an hour, had parts on the truck, and my entire charge was $138.  And the best part?  What 1st Plumbing said was wrong wasn't even the problem....

I contacted 1st Plumbing twice to see if they wanted to rectify the problem by refunding the $150 trouble shooting charge (and I would be fine paying the $50 service charge).  I wasn't even given the courtesy of a response. You would think their professional reputation would matter to them, but apparently not enough to discuss the incident with an unhappy customer.  I would continue to go without hot water next time rather than give them another chance.

Ken and Tommy were excellent to work with. Their professionalism, expertise, and kindness are a wonderful representation of your company. They installed a new doorbell and home surge protection.  I went with this company because of the positive reviews I had read on my community's facebook page. When I went through Home Advisor, your company is the one they recommended.

Absolutely the worst customer service! The Rescue Membership Plan is a joke!

Not respectful of time taken off of work for scheduled repairs.

Paying monthly for front of the line 24 hour emergency service is a waste of money.

Will never purchase another piece of equipment or service from this company ever again.

Don't waste your time or money purchasing  Rescue Membership Plan, you will end up waiting in the order your call for assistance was received which usually takes 2-3 days after you call needing assistance.

You will not receive service or repairs to your HVAC system any quicker than anyone else with or without a Rescue Membership Plan.

Third time in year we had to call to get a service tech due to system not cooling in 100 degrees plus temperatures just to be rescheduled multiple times,  having to miss work for hours at a time each time, only to be told due to techs working other jobs and wouldn't be available for the time slot we were scheduled for.

Do yourself a favor and do not waste your time and money on Jon Wayne products, equipment, or service plans.