Best Installs Customer Purchased Materials in Jacksonville FL

I contacted WHC Home Repairs to come hang my Christmas lights.  I couldn't have been more pleased. The owner Wallace gave me his info and told me for any small repairs to give him a call.  When my kitchen cabinet broke I called him up he came over and fixed it in a timely manner.  I won't call anyone else to fix things in my home now.

I waited ALL day for him...claims he called but isn't showing on my caller ID.  Now I'm told I'm out of the area...what?  A guy with testimonials as FAR as Miami, Nevada,  and Wyoming?  
I'm in florida and thought he was as well.  I personally prefer t speak with contractors in person so I won't attempt to schedule one online again.  I don't recommend you do either.  
A totally wasted day and I didn't have a number to call