Best Water Damage Restoration in Irving TX

I have had the privilege of working with Luis on multiple projects now. He is a great communicator, and his team also does exceptional work. He has helped me with tasks as simple as paint and as challenging as replacing posts for the covered patio, working with the city on permitting cement work, etc. He has always been fair and always been kind. He is in a challenging business where reputation typically leads to more business. If you read this, I recommend calling Luis; we have upcoming projects, and he will be our go-to guy. We couldn't be happier having crossed paths with Luis and TLC Group Services LLC.

We've been homeowners for a little over a month now but have already had our fair share of experience working with trustworthy and genuine contractors and unfortunately, those who are unreliable and will say anything to make a quick buck. Miguel and his team are definitely part of that first category of contractors! He took our dilapidated deck from zero to hero. The deck on this house is probably 10-15 years old, had several broken, cracked, or lifting boards in various places and desperately needed some attention before we could put any furniture out there.

Rather than demolish the entire thing and start from scratch (too expensive right now), we sought quotes for repair. Miguel offered the fairest price (he essentially quoted the same as his competitors, but ended up providing more intensive solutions than what his competitors were offering).

He replaced the boards, ended up needing to replace almost the entire railing (he did have to re-quote us for additional parts halfway through, but he did not charge for extra labor, just the cost of extra materials), added a much-needed trim to prevent further damage over time from the existing boards, power-washed, and painted.

I asked for extra reinforcement in various places and extra attention to detail in areas where I felt older boards still had rough/sharp edges and he took care of these minor details without charging an extra penny.

A demolition project and starting over with this deck could have cost nearly $10K. We only desired to extend the life of this deck for at least 4-5 years (which I am confident we did), and spent approx. $2300. I'd say it was well worth it.

Not to mention, it's such a relief finding some like Miguel who is so personable and easy to work that I now know who I need to reach out to for other household repairs/renovations in the future. I appreciate his transparency, attention to detail, and willingness to go the extra mile to make us happy. See before and after photos to see for yourself.

Great company! I have had them out several times she it's always perfect.  Ben came out this last time and he was exceptional!  He explained everything and cleaned up perfectly after he was done!   He must be an asset to your company!  Wish there were more people who has Ben's attitude!  Nice to be around someone that's like his job!   100 stars!

We contacted Roto-Rooter because our washing machine was causing water to backup into a wall. We shared we had just bought a house and believed the problem was the washing machine pipe had a 2 inch output whereas the wall drain was 1.5 inch. They sent a drain technician to the house who said he didn't think that was the problem and said the line just needed to be cleaned. He snaked the line and sold us a cleaning solution. Total cost was over $500. Right away, as soon as we did a load of laundry, the same thing happened. The pipe does drain water - it always drained water - but cannot handle the output of the washing machine.

We contacted Roto-Rooter to convey the situation. They said the line cleaning was warrantied for 6 months and they would send a technician to clean it again. After some back and forth, they agreed that a dirty line was likely not the problem and said they would send an actual plumber who would be qualified to fix the problem. I was not aware the first employee was not qualified to do plumbing work and, since we conveyed what we thought was wrong from the onset, I'm not sure why an unqualified technician was ever sent.

The problem is Roto-Rooter completed unnecessary work. While they will now send an actual plumber, they said the repair will be completely separate and we will have to pay again. I asked if they would apply the funds from the unnecessary work and they said no--since there is no way to prove there wasn't some level of clog as well. We will be using another company for the repair as we obviously have no confidence in Roto-Rooter, and there is no reason to use them since they will treat it as a completely different charge.

We are now in the same situation we were in at the start--except we are over $500 in the hole. Save yourself from our mistake, call someone else.