Best Solar Water Heater Repair in Irving TX

The plumbing work was fine, and the plumber worked quickly and did a nice job. The service was, however, very pricey.  The reason for only three stars is this company's estimation practice. Be aware that this company will not provide an estimate over the phone, or even a ballpark figure.  Instead, they will send their plumber out to do an estimate at your location, and they have a handbook of charges to provide the cost on site.  You are free to accept or not.  . I understand that they cannot give a firm estimate without seeing things first, but I believe they could give a range so that the customer can at least get an idea of the cost.  My plumbing work was very simple - installing a kitchen faucet and replacing the cutoff valve under the kitchen sink - the type of work not hard to quantify. I can't give more than three stars because of this practice., which is clearly designed to encourage the customer to accept what appeared to be an inflated price.

On time and reliable service. I would definitely recommend them and also hire them for future work.

Stan is old-school in the best way. We were having some issues with our supply valves and a faucet installation, Stan guided us through our issues, and only charged us a minimal fee for his time. We later ran into an unforeseen issue with our wall-drain connection, and he guided us through that as well after-hours! Stan is a teacher, and a honest plumber. Thank you!

We the service tech showed up to my home as scheduled. He troubleshot my tanlkess water heater and said it was shot. It would have to be replaced. The cost was $8400 for your unit. The warranty company was not going to pay for it. The tech did say they had financing if I wanted to get it fixed. So I waited and called another company the tech came out and said their unit was 1200.00! But he troubleshot and found two valves leaking. He replaced them in an hour and we havent had any issues. The problem that I have now with your company is that your business practices are unethical and suspect! During these times you decided to price gouge at this opportunity to help the community. I don't understand why it was such a huge difference in the work being done! I will be reporting you to the BBB and the state attorneys office. Thank you and have a great day!!

I'm not one to write horrible reviews. I don't bitch & moan about every little thing. I actually go into a business hoping, expecting and usually getting great service. When Henry Rollins said 'My optimism wears heavy boots and is loud', I think he was trying to describe me in a sentence.

There are four different locations according to Yelp, but I think this review just applies to the business overall and not just one location. Here's the link of the company I'm about to give my 2 cents about: acgenius.com

We had an HVAC unit installed two years ago. Everything was great until three or so months ago. First it was one thing, and then it became another and before we knew it, we were left 5 days and 4 nights with no air conditioning in the midst of the hottest week in Texas, simply because they misled us and didn't leave our home ensuring we understood the terms and conditions of our warranty.

Finally, (and miraculously) their technician arrived a few hours ago and was able to give us a 'temporary' fix. WHY THE HELL DIDN'T THEY DO THIS 5 DAYS AGO?!?! All because of a measly part. Couldn't they have at least made sure we wouldn't be left in the horrible heat until the stupid part arrived and the situation was settled? WHAT COMPANY DOES THAT?! I have a 3 year old to worry about. How did they expect me to sleep? Careless and inattentive are perfect words to describe this company.

To say I am aggravated and pissed off is an understatement. Not once was I able to speak with a manager, and they had a trainee deal with our problem and then the dispatch supervisor. Why the crap would you leave a trainee 'alone'? What's the dispatch supervisor going to do other than play the Messenger? We have yet to speak with a manager or supervisor (even though the technician from earlier today claimed that his supervisor would give us a call later this evening, we'll see if THAT happens). That is ridiculous and horrible customer service.

I did some googling on this company, and they are now listed as a 'D' in the Better Business Bureau site and I found mountains of horrible reviews. Turns out we're not the only customers they have done this too.

I wish I could give NO STARS, because they are not worthy of even one star.

We are now seeking legal action. We did not pay for a warranty, only to not have it honored. We've been ripped off and neglected. They better not think for one minute I'm leaving this alone without a fight.