Best Damage Restoration in Irving TX

Very helpful! My kitchen faucet was frozen and they tried to help me via text to figure something out since there is a storm outside. They didn't have to do that but was very comforting to try something during the interim. While the faucet is still pending (they said they could come out when weather resolved in case what they suggested did not work), I am very pleased by how quickly they got back in touch and their willingness to help me out remotely.

Johan is fantastic! Extremely professional and honest. He and his team do an amazing job. Very pleased with how they maintained their work and kept the project clean as they went. Definitely recommend if you're looking for a remodel at an honest price with a crew who cares about attention to detail.

We've been homeowners for a little over a month now but have already had our fair share of experience working with trustworthy and genuine contractors and unfortunately, those who are unreliable and will say anything to make a quick buck. Miguel and his team are definitely part of that first category of contractors! He took our dilapidated deck from zero to hero. The deck on this house is probably 10-15 years old, had several broken, cracked, or lifting boards in various places and desperately needed some attention before we could put any furniture out there.

Rather than demolish the entire thing and start from scratch (too expensive right now), we sought quotes for repair. Miguel offered the fairest price (he essentially quoted the same as his competitors, but ended up providing more intensive solutions than what his competitors were offering).

He replaced the boards, ended up needing to replace almost the entire railing (he did have to re-quote us for additional parts halfway through, but he did not charge for extra labor, just the cost of extra materials), added a much-needed trim to prevent further damage over time from the existing boards, power-washed, and painted.

I asked for extra reinforcement in various places and extra attention to detail in areas where I felt older boards still had rough/sharp edges and he took care of these minor details without charging an extra penny.

A demolition project and starting over with this deck could have cost nearly $10K. We only desired to extend the life of this deck for at least 4-5 years (which I am confident we did), and spent approx. $2300. I'd say it was well worth it.

Not to mention, it's such a relief finding some like Miguel who is so personable and easy to work that I now know who I need to reach out to for other household repairs/renovations in the future. I appreciate his transparency, attention to detail, and willingness to go the extra mile to make us happy. See before and after photos to see for yourself.

Stop, call Drain Dr (972-372-4637) instead of Roto-Rooter.  They charge for a drain clean out and told me that a tech would come out to also do a camera inspection.  The camera inspection never got scheduled.  When I called to schedule, I was told someone would get back to me.  The dispatcher told me the camera inspection was part of the service at no additional charge.  The original tech that performed the drain clean misrepresented the services and attempted to charge me $100 more.  My intent was to call Drain Dr, but since he was here, I allowed him to clean the drain.  Won't make that mistake again.  Still waiting on the camera inspection.  Don't fall for the 6-month guarantee promise either.

Update :

In October 2022, I had a shower valve replaced and it cost approximately $750.  On May 11, 2023 (after days of calling to try and get someone out to my house) - Roto-Rooter came out to replace the shower valve cartridge in the same bathroom; however, immediately we noticed that when the hot water was turned on, there was a loud noise, so today (5/23/23) Roto-Rooter came out again and told me that in order to fix the problem they would have to rip out the tile (which they would not be able to replace) and then it would cost $1,500 for parts and labor.  I asked the plumber (the same plumber that did the original work in October 2022) why he didn't tell me this option back then and he said that we got a free cartridge on May 11, 2023.  This was an incredibly rude response and shows that he does not care about the customer at all.  Overall, I am extremely disappointed in this company and will never use Roto-Rooter again and will make sure everyone in our neighborhood knows about the awful customer service I experienced.