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Best Biohazard Cleanup in Irving TX

Roto-Rooter Plumbing & Water Cleanup Plumbing Service
Can you give a company zero stars?  Will NEVER use them again.  Called because of a clogged kitchen sink.  First, their website says 24/7, but turns out they charge WAY more for evenings and weekends.  Don't find that out until you call.  Next, the have a 499 drain cleaning special, but there's enough restrictions that they won't actually honor it.  They'll find a reason they don't have to.  

Scheduled an appointment.  Technician arrived 10 minutes AFTER the scheduled window.  They checked out the problem, made sure the problem was only the kitchen sink (ran the laundry, made sure it was not also backing up).  Said it would cost $300.  Offered a discount if I took care of removing all of the pipes under the sink myself.  What?  So I'm paying someone to have ME do the work?  

All they did was run a snake down the drain (after I removed the pipes).  Did it fix the problem?  Nope.  Did it again (with me doing the majority of the work again).  Still didn't work.  Did it all a third time.  Now the sink still backs up AND the LAUNDRY backs up too!  So they made the problem WORSE instead of better.

Their suggestion?  Well, we can keep trying it, but have to charge extra for the additional time (time for them to watch me take the pipes on and off, I guess).  Or they can bring out a longer snake (charge extra.  they only brought a 30' snake - no different than what was already in my garage!).  Or they could schedule a water jet... for almost $500.  And still no guarantee it would actually DO anything.  

No thanks.  I'll find someone who can actually get the job done instead of making the situation worse.

3817 Conflans Rd, Irving, TX 75061
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