Best Bathtub Repair in Irving TX

Great service from the initial call through completing the service. He showed up as promised, educated me while working, charged what he quoted, and went beyond the call of duty to deliver superior service. Hopefully, you don't have an emergency as he stays busy and it might be difficult to get an appointment. If you do get an appointment, you will never call anyone else for plumbing services.

And btw, the owner's name is Robert--not Darrel.

They NEVER disappoint!! Had a new garbage disposal installed today and I can't say enough AMAZING things about Miguel!!! I will use Mullins for EVERY and ALL things plumbing!!

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

Michael came out so quickly and got the job done even in 100+ temps, working late into the evening. Very hard worker. I definitely recommend The Handyman's Daddy.

Called Monday am for clogged kitchen sink, came out same day. Will recommend him and plan to use him again!

Pablo installed a utility sink/cabinet for us and did a great job. He made sure the unit was placed exactly where I wanted instead of just throwing it anywhere. He was really nice, quick to respond and offered very good pricing.

My last review was taken down. I assume many similar reviews have been taken down, and that's why Joe has all 5 stars.

Just reiterating, this man stole money from me. 3400 dollars for a tunnel he never dug, to a slab leak that the plumber who fixed my CLOG could find no trace of. North Dallas. He agreed to pay me back nearly a week ago, then stopped taking calls, or replying to texts.

Yelp, if you need to verify my story, please reach out to me.

DO NOT call these people!  I have a clogged sink - it has happened before and I had it done for $120.  So I thought it would be in the ball park.  These people would not give an estimate over the phone, AND they charge a $89.95 trip charge (waived if you do the service).  With a $50 off online special they quoted me $321!  I kicked them out on their asses and refused to pay the trip charge.  I have since recieved an online quote of $175 from a company who will come out for a free no obligation estimate.  NEVER use AJ's - these people are out to rip you off - anyone will give you a better price than they will!

I was able to get a appointment same day. Daniel came and assess a tub facet that wasn't working. He gave me a honest assessment and his recommendations.

So due to a conversation I had with Denise at My Local Plumber this morning, I am so incredibly disappointed and flabbergasted. Prior to today, my review would have been 5 stars. The only reason it is not 1 star as I review this company for the first time is because we have used them for past work, it was done without any issue, and customer service was great. The low rating is due to the customer service experience and decision today from the company to cease offering any future services to our family. We can easily find a reputable local plumbing company, yes, but it is just more disappointing that a company we have used multiple times in the past, that we have remained up-to-date on paying all invoices/bills, has chosen to stop providing services to us because we are difficult customers.

I called Denise this morning to try to understand their position and to get on the same page with their perspective, but could not make sense of where they were coming from. There were SEVERAL points made as to why they were refusing future service to us. Out of these multiple reasons, I could definitely understand and relate to one of them, which is a big inconvenience for businesses. It was due to a miscommunication between my wife and I --- and I was hoping they would understand that, would have billed us for it (which they did not), and know that it was a mistake/miscommunication issue that does happy occasionally. I had scheduled for them to come out to look at a leak issue but when they arrived on-site to assess the issue (less than 30 mins total), my wife had indicated to me that she had scheduled for an irrigation company to do the repair, understanding that the leak was due to a sprinkler issue and not a plumbing issue. I kindly apologized to Reuben and explained the situation, and he went on his way. He did not do any manual labor or have time to pull out any tools. It was simply a visual assessment of the issue. Having said that this was not well handled by my wife and I, and I understand that. We took time out of the day of a worker for the company, a trip charge at minimum, and caused Reuben to re-arrange his schedule to come out to our property. However, we were not told before-hand, during (when Reuben was on-site), or anytime after that we would need to pay or would owe anything for at least a trip charge. Now we are being penalized, in essence, for something we never had any control over. We have paid every bill/invoice that has come across our desk and are now having things that are beyond our control (outside what was mentioned above - which was clearly our fault) being held against us. Things that maybe could have and should have been billed to us were not (that is definitely not our fault and beyond our control) and now that blame is being put on us. I just don't understand the reasoning. If service is being refused because of the isolated incident mentioned above, I wish Denise would have simply said so. This is the sole reason we are choosing not to work with you again - because you forced us to mess up our schedule for that particular day and it was a disrespectful way you handled scheduling with us. But that was far from the only reason she brought up. Also, we would have willingly, without question, paid for a trip charge to cover the inconvenience, but again, that was never discussed before, during, or after the fact.

Without going deeper into the weeds on the conversation and issue, and based on my overall experience with this company, heavily weighting my review based on my customer service issue and call with the company this morning, I would like to encourage others not to use this company. They way they handled our relationship with us (a past/loyal customer that has up-to-date with any outstanding invoices) is unacceptable, disappointing, and very poor.

Denise - if you happen to follow your customer reviews and read this, I will hope that you will fully understand our situation, specifically the miscommunication I had with my wife at the time of Reuben's scheduling, accept our apology for the way that was situation was handled, and reach out to me directly if there is anything else other than that that we are at fault for that we could have controlled. I just did not appreciate how the overall issue was handled with myself and my wife this morning. I was attempting to understand your decision (which I still don't) and to explain any disconnects and issues (which I don't believe were communicated appropriately).

Blue was amazing. He was very professional, and very honest. He explains everything he does, he does great work, and him and his team are truly amazing and were able to help us out in an incredibly timely manner. If you are looking for a plumber, give Blue a call. He's a life saver. Thank you guys!!!!!

This team did a great job after another plumbing company screwed up the installation of the tankless hot water heater. They were on time and did a professional job and cleaned up after. They answered all of my questions and made sure I was happy before they left. I would hire them again, great experience.

I can't say enough wonderful things about ProCo Plumbing.  They are family owned and operated and their technicians have been with them for awhile - which says something about how the company is run.  Gabe and Shelly are just a phone call away, always patient and kind (with my multiple phone calls) and johnny-on-the-spot when I needed them.  The team was timely, friendly & professional, and completed the multiple levels of work I had for them.  Did I mention I didn't feel like I I was held up for ransom on the price?  Please, support our local, family owned businesses and give ProCo Plumbing a shot at your projects.

I see that good reviews were years ago. Unfortunately, we had a very poor experience with this company. They are attentive and quick but purposefully inaccurate and upselling on unneeded repairs and equipment.  We had our AC ducts cleaned. After water started leaking from our ceiling directly under the unit in the attic only 3 weeks after the cleaning and being told we needed a additional outside unit repairs at $300 and a new coil that would cost us $3,000 we got a second opinion. And there is nothing wrong with the coil or the unit.  There even appears to be purposeful mishandling of our AC to cause the leak. We will also report to better business bureau.  I feel taken advantage of and swindled.  Please beware of bait and switch. And stay with the technician if you do hire them.  I did not. Lesson learned.

Great service and reasonable pricing. I had a new AC/furnace replaced. They also did some alterations on my existing unit. They showed up on time and were very friendly and accommodating. They took extra time to keep things clean and tidy. I would recommend this company, based on my experiences, to anyone needing AC/heating services.

My appointment window was 8 am- 10 am. At 11 am, I called to check on the status because  I had not heard from them during the window they were supposed to arrive. When I called, the lady told me that someone had called at 7:30 but did not receive a call back. I asked which phone they had called because I had my phone in my hand, the volume turned all the way up and did not receive any calls or voice mail. She then transferred me to the technician. The technician told me that he he called at 7:32 and I didn't answer. I responded by asking him why, even if I had missed the call somehow, that one call, 28 minutes before my appointment time, meant that nobody was coming or calling again. He informed me I told you in the voice mail that if you didn't call back in 10 minutes, that we would cancel. Again, I never received a voice mail. He then told me that he could probably come in the next 3 hours, which would have meant a total of 6 hours waiting for him. Needless to say, I told them not to worry about it and called AA plumbing instead.

They charge me to rewire thermostat $90 for something that took him less than 5 mins.  Never had a problem with that and all I wanted was a tune up for $150 and the price came out to $330.  I still don't know where the other $90 was for.