Best Decks in Irvine CA

After reading all the 5 star reviews on this company, I thought it would be a good idea to give them a call for an estimate.  Unfortunately, I was very disappointed.  After David aka Dave (the owner) came to review the requested work, I was told I would receive an emailed estimate within a week - it has now been 1 and half weeks and after leaving two messages with Dave, I still have not received a call back.  I am sorry, but I am somewhat skeptical how all the reviews are 5 stars.  If this is true, why have I not received a call or email back???

In addition, I was given a verbal quote from Dave when we met to retile a shower for $5k (that's me buying the tile mind you).  For that amount of money, I should be getting most of a bathroom remodeled wouldn't you think?  Good luck if you use this company, I hope they return calls from you...