Best Solar Water Heater Installation in Houston TX
Plumbing Service
REVISED 6/18/15: 5 stars
Okay, I know this is long but one more shout-out. A week after my last REVIEW, my aunt purchased a new dishwasher and, true to her promise, Terri had the same men come and install the dishwasher. They were pleasant, efficient, and knowledgeable. They took out the old one, put in the new one, and carried the old one out to the curb. As she promised, they only charged her for half their normal charge. I highly recommend GAP Plumbing!
REVISED REVIEW As of 12:15pm 6/5/15):
5 stars
I went over to GAP Plumbing and showed Terri the invoice, which she agreed the handwriting was very poor, and she mistook what was written. She called the plumber and advised him she was giving my aunt's check back to her because he ought to 1) write more legibly, and 2) have written on the invoice (due to my aunt's age) DO NO USE! I told her the dishwasher is almost 20 years old, so Terri said that if we get her a new one they will come and install it for half their basic price ($150), because of the trouble it has caused my aunt.
Due to her generosity of spirit to correct this immediately, I am 100 PERCENT in support of this company! As she stated, companies do make mistakes but GAP is determined to correct any they make. They have gone the second and third mile to correct the issue so I completely see why this company has such rave reviews...I'm shouting their praises too!!!
********** (about 9am on 6/5/15) 1 star
As one who assists my 90 year old aunt, I'm angry at the way GAP Plumbing treated her. She had an appointment for one day but they came sooner (which normally would be great) so I was not able to be there when the plumber came. Their normal fee is $150 to come to your home, and apparently any charges for the work comes out of that.
The two men looked at the water line to the dishwasher, and said nothing was wrong and charged her $75. When I got to her home, she showed me the invoice, which stated they looked at the water line and there is no problem. That is all the invoice says.
My aunt ran the dishwasher and it flooded the kitchen. I called and although my aunt's name was in their computer system, her appointment for two days later was erased! The lady tried to tell me that no one from their company had ever been there. After I explained that I was holding the yellow invoice, gave her the invoice number, and the names of the two men who came, then she said she would have to check in to it, but she said she would set up a call back after 2:30pm today.
This morning they called and told my aunt they were not coming. When I called them back and left a message they returned the call quickly. She said they do not fix dishwashers, even though the invoice says they fix dishwasher connections. The lady said that the invoice says that it is the gasket that is broken, and that is very different from connections. I explained that the invoice does NOT say anything about a gasket and that, in fact, the man told her it was fine, which is WHY she ran a cycle. The lady said, Well, you'll have to send me a copy of the invoice because we have to have proof that your invoice is different. Likely I'll have to drive over to show them the actual invoice so she can see for herself that the word gasket was added after the invoice.
Okay, I know this is long but one more shout-out. A week after my last REVIEW, my aunt purchased a new dishwasher and, true to her promise, Terri had the same men come and install the dishwasher. They were pleasant, efficient, and knowledgeable. They took out the old one, put in the new one, and carried the old one out to the curb. As she promised, they only charged her for half their normal charge. I highly recommend GAP Plumbing!
REVISED REVIEW As of 12:15pm 6/5/15):
5 stars
I went over to GAP Plumbing and showed Terri the invoice, which she agreed the handwriting was very poor, and she mistook what was written. She called the plumber and advised him she was giving my aunt's check back to her because he ought to 1) write more legibly, and 2) have written on the invoice (due to my aunt's age) DO NO USE! I told her the dishwasher is almost 20 years old, so Terri said that if we get her a new one they will come and install it for half their basic price ($150), because of the trouble it has caused my aunt.
Due to her generosity of spirit to correct this immediately, I am 100 PERCENT in support of this company! As she stated, companies do make mistakes but GAP is determined to correct any they make. They have gone the second and third mile to correct the issue so I completely see why this company has such rave reviews...I'm shouting their praises too!!!
********** (about 9am on 6/5/15) 1 star
As one who assists my 90 year old aunt, I'm angry at the way GAP Plumbing treated her. She had an appointment for one day but they came sooner (which normally would be great) so I was not able to be there when the plumber came. Their normal fee is $150 to come to your home, and apparently any charges for the work comes out of that.
The two men looked at the water line to the dishwasher, and said nothing was wrong and charged her $75. When I got to her home, she showed me the invoice, which stated they looked at the water line and there is no problem. That is all the invoice says.
My aunt ran the dishwasher and it flooded the kitchen. I called and although my aunt's name was in their computer system, her appointment for two days later was erased! The lady tried to tell me that no one from their company had ever been there. After I explained that I was holding the yellow invoice, gave her the invoice number, and the names of the two men who came, then she said she would have to check in to it, but she said she would set up a call back after 2:30pm today.
This morning they called and told my aunt they were not coming. When I called them back and left a message they returned the call quickly. She said they do not fix dishwashers, even though the invoice says they fix dishwasher connections. The lady said that the invoice says that it is the gasket that is broken, and that is very different from connections. I explained that the invoice does NOT say anything about a gasket and that, in fact, the man told her it was fine, which is WHY she ran a cycle. The lady said, Well, you'll have to send me a copy of the invoice because we have to have proof that your invoice is different. Likely I'll have to drive over to show them the actual invoice so she can see for herself that the word gasket was added after the invoice.
Houston, TX
Plumbing Service
I found this company from yelp, requested a quote and received a quick response with a reasonable quote. I need my range hood vent relocated and Robert did a great job. I am impressed the company has multi-skills including plumbing electrical and appliance, would keep them in mind for future projects!
Houston, TX 77093