Best Appliance Installation in Atlanta GA

They were very responsive and quick to get back to me with all my questions. They went out of their way to get my plumbing fixed in a timely manner. I will be using them if I need help again.

We have requested for quote from different handyman/remodeling folks and they gave us the most reasonable estimate. Emerson and Gaby responds to all texts/queries very quickly, even during Christmas/New Year holidays and started working on items based on whatever item was available on appointment day. Emerson is very detail oriented and thorough with his work. We started with few items and kept on customizing (adding/adjusting) our requests but he helped us out happily without any complaints. They are the best handyman folks we have ever worked with and definitely planning to call them for all our future works.

Work done- vanity/vanity top installation/replacement , electrical work like light changes and plumbing issue fixes.

Angel responded quickly to my message and came right out. One toilet was randomly running and the other was making a very loud and strange noise. He identified the issue, went out and purchased the necessary parts, and repaired both toilets. He noticed one toilet was a little loose and rocking. He repaired that as well. It was a job done swiftly and efficiently! Give him a call for your plumbing needs!

Mr. Davis has come to my home twice to take care of my plumbing needs. He is a very professional man and he responds to my call's quickly. He does not mind picking up the items you need and bringing them to your home. I'm going to continue to use him into the future. He is an all around handy man and can do lots of work for you around your home.

I had a plumber come out from Millwood today to fix a blocked toilet. Dane was professional, personable and efficient. The Millwood team provided testimony to their reviews of excellent customer service and reasonable pricing, no job is too difficult and everyone deserves functioning pipes as a residential customer. I believe I have found my go to Plumber. Thank you!

I normally don't leave reviews but my husband and I are very impressed by Dan's professionalism and work. Dan was able to install a ceiling fan where there used to be an old light fixture. I had called another handyman, who came to our house and told us that because it was a difficult job, he couldn't do it. Dan came on time, got the job done quickly, and without any headaches. Now we have a perfectly installed fan in our room! We will be calling him back for other jobs around the house.

I wanted to like Casteel. I feel like too much has gone wrong at this point though. I think their techs work hard, but the end result is I haven't been that satisfied.

My old unit went out, I paid the service fee for some freon, and got it working in a timely manner. He said their was a leak he couldn't pin point, but my unit was 18yrs old so I looked into getting it replaced.

Sales guys talked me into a Lennox system, I had a few people recommending their products so I went with it. I read Lennox makes proprietary parts and they can be hard to come by. Salesman assured me they have warehouse with every part they would ever need.
We settled on a price, and the sales guy was eager to get the unit installed. Asked if they could do it tomorrow! I said Saturday (in 2 days) I could be home for install.

The team that came was pretty good. They had everything connected within 6 hours. They couldn't get the fancy thermostat (S30) working with the system. It appears whoever ordered the parts forgot a piece to have the thermostat communicate with the system. Casteel had a van pick up a temporary thermostat and bring it to my home within hours. The guys waited to complete the job before they left. Awesome!

I had cool air, they said someone would call to schedule install of the correct thermostat Monday. No problem...

Tuesday rolls around, I get out of work and call casteel. I'm informed the part needed to be special ordered and it would be Friday before the install can happen. Okay..

So Friday we are first on the list (8AM), my wife works at 10am, tech says 15min and I'll be gone.
My wife had to ask the tech to leave at 11:30 because she couldn't wait anymore. Tech says he will be back after his last appointment. (It's summer and our house has no AC all day in the meantime)

I call casteel Friday evening (Same day) to ask if anyone was in route. They said I will get a call 45min before they arrive. We go out to grab some food, I get a call as we get our food. I think Perfect, we have just enough time
Tech says I'm knocking on the door and no one is answering. Well great... I tell him it'll be 45min before I get home, but he says he will wait.

So we rush back home, let him in, it's about 730pm. He says he got the part, 20 min and he is done. Guy leaves at 1130pm... And he installed the old temporary thermostat back because he couldn't figure it out.

So we scheduled another day for someone to come out and look at it, same guy comes back that couldn't figure it out... I stay home from work again to let them install it, and guess what? They tech still can't figure it out. He's on the phone, and after 3 hours, they guy was installing the wiring wrong the whole time.... So it works now! finally, no more sweating sitting at home skipping work to get my unit installed.

I felt bad for the guy and all the hard work everyone put it to get it working right. Things happen. I wasn't pleased, but I lived with it.

But there is more....

So yesterday, 3 months later, we get our first big cold front, outside is in the 30's, the house temp drops to 65, so I turn the heater on. But after 1.5 hours the house is still 65. Weird. I had paid to install a dual fuel system, and neither of them are working. The air at the vents feels room temperature... Thermostat gets an error code. I call casteel, and set up an appointment for the next day.

I fiddle around downstairs, I find the gas line is shut off to the furnace. Well I found part of the problem. the last tech never turned it back on. But the heat pump would only turn on for seconds and shut off. So there is still an issue.

Tech arrives this morning, I explain my findings, he takes about 2 hours and diagnoses the system. It appears a switch in the new heat pump isn't working. He has a replacement in their warehouse, we just need to schedule install. I tell him ASAP, so he puts me down for 2 days away... Okay...

I finally get a call this evening that casteel can come replace the part in 1 week. Lets not forget, my new heater isn't working, and we have temps in the 30-60 all week.

I'm just frustrated I bought a new system, and it's been more problems than my old 18yr old system.

Casteel has worked hard, but the second tech they sent out really had a bad vibe, was very negative, and turned me off to the company. And now another issue that is kind of a big deal on this new unit, and it's no rush to them...

They have a written claim that they will give me my money back within 2 years and take the system back if I'm not 100% satisfied. Please don't make me take you up on that.

/rant

Last name Benitez, 30107 zip. Find me Casteel! So you can see for yourself that this is all true.

I selected RS Andrews for their services on an entire home remodel and they were the best contractors we had on the project. RS Andrews did the entire electric system, including new panels and a connection for a whole home generator. They also did all of the HVAC work including new ductwork and a super efficient mini-split system in our basement. I just wish I would have used RS Andrews for our plumbing, but our general contractor brought in a different plumber too early and I couldn't make the change to RS Andrews. I 100% recommend RS Andrews. They have the technical knowledge and great people to work with.