Best Home Theater Installation in Atlanta GA
Plumbing Service
Update: after posting a negative review, we were finally contacted by the company. Brett, from upper management was, without question, the rudest man i have ever spoken with. If he is a representative of the value they place in customers, I will stay far, far away.
We have used and loved Casteel for almost 10 years. Recently they went under new ownership and it is now a big company that has employed people that are not experts and don't value long time customers. About a month ago, the installation team replaced the wrong unit which left us out $8000 and with an AC unit still not working. Not to mention, the installers left a mess and failed to replace a part that caused our basement to flood. We left multiple messages and finally were called by one person that said he'd get back to us and never did. We have waited so long to see if Casteel would fix their HUGE error and they never did that we finally called another company that understood we had limited options because we just paid $8000 to replace a working unit, and they at least got up and running for a reasonable fee. We definitely won't be using Casteel anymore which is a shame because they used to be a company we could trust.
We have used and loved Casteel for almost 10 years. Recently they went under new ownership and it is now a big company that has employed people that are not experts and don't value long time customers. About a month ago, the installation team replaced the wrong unit which left us out $8000 and with an AC unit still not working. Not to mention, the installers left a mess and failed to replace a part that caused our basement to flood. We left multiple messages and finally were called by one person that said he'd get back to us and never did. We have waited so long to see if Casteel would fix their HUGE error and they never did that we finally called another company that understood we had limited options because we just paid $8000 to replace a working unit, and they at least got up and running for a reasonable fee. We definitely won't be using Casteel anymore which is a shame because they used to be a company we could trust.
Atlanta, GA
Plumbing Service
Called this place in regards to changing a spicket or spout for my shower. Without seeing the problem he told me it could be 1400.00 for an issue behind the tile??? Sir the water does come out of the shower anymore. So, I went to Home Depot and bought another spout and screwed it back on myself. Cost me $8.00.
Atlanta, GA
Plumbing Service
Cool Ray use to be a great company. I had my entire AC and heating system I nstalled by them 10 years. There service has gone out of control! The unit failed and they said they would be out between 2-6. Didn't show up no call or nothing. They finally came, I needed a new motor $850. Called and said they would install next day between 2-6...I called at 7pm said would be there 30 more min....still waiting. The customer no service people were rude for me asking them . One hung up on me! I need a total new unit around 9 grand that will go to another company.
Edited 5/15/15 : As a result of my complaint, Cool Ray did get back to me and apologized and did offer me a 1/2 credit on my yearly plan. I do appreciate them reaching out and not ignoring a situation they clearly recognize as poor service. As a result I have adjusted my rating.
Edited 5/15/15 : As a result of my complaint, Cool Ray did get back to me and apologized and did offer me a 1/2 credit on my yearly plan. I do appreciate them reaching out and not ignoring a situation they clearly recognize as poor service. As a result I have adjusted my rating.
Atlanta, GA