Best Electric Furnace Repair in Atlanta GA

TE installed two new AC units for us. Nick was the installer and he took the time to answer our questions. After the job everything was cleaned up so well that you'd never know we had a project at the house that day.

Called for my A/C not running on Sunday. They arrived Monday morning on time at 8 a.m. Eric was a pleasure to work with. Informed me throughout the process. He took 2:30 hours to isolate the wiring (main) problem for the estimate. Eric also noticed a possible leak in my roof and brought that to my attention. You could not ask for a more honest company. Have used them in the past with the same type of attention to detail and honesty.

We have had 2 experiences with this company and the business owner, Rohan. We needed faucets installed, a toilet replaced and a rather new furnace fixed. Everything went like clockwork the first time when Rohan did the work himself. The 2nd time, Rohan accommodated our timeline by sending another plumber. Unfortunately that guy essentially stood us up (won't bore you with details of my 2.5 hours lost). Y'all, sometimes things go wrong and it's frustrating and time consuming. When this happens, how a company responds makes all the difference. Obviously since I'm still giving 5 stars, this business owner made things right. Rohan is a good person with a strong work ethic and he's trying to run an honest business with a positive attitude. I'm so glad I informed him of my frustrations because he's a stand up guy who went above and beyond to make it right.  I'm saving his number in my phone for the inevitable next time.

Quick, courteous, friendly, trustworthy. Every person I met along the way was so informative. I felt safe knowing they were helping me make the best decision for my home. Mason and Deontay installed my unit and were incredibly wonderful. I can't say enough about Mason: Full of respect and good southern manners. When complimented, He said, I try to put myself in your situation.  It is so refreshing to see a company with employees that take price in their work and customer service. Everyone showed up right on time and were super respectful. Will be using them for the life of our new AC unit and would recommend again and again!

Update: after posting a negative review, we were finally contacted by the company. Brett, from upper management was, without question, the rudest man i have ever spoken with. If he is a representative of the value they place in customers, I will stay far, far away.

We have used and loved Casteel for almost 10 years. Recently they went under new ownership and it is now a big company that has employed people that are not experts and don't value long time customers. About a month ago, the installation team replaced the wrong unit which left us out $8000 and with an AC unit still not working. Not to mention, the installers left a mess and failed to replace a part that caused our basement to flood.  We left multiple messages and finally were called by one person that said he'd get back to us and never did. We have waited so long to see if Casteel would fix their HUGE error and they never did that we finally called another company that understood we had limited options because we just paid $8000 to replace a working unit, and they at least got up and running for a reasonable fee. We definitely won't be using Casteel anymore which is a shame because they used to be a company we could trust.

I came home from vacation two days ago to no air conditioning. I booked an appointment online for the next day between 9 AM and noon. The technician, Douglas Davis, came out on time and sent notice of his his arrival to confirm I was available. Upon arrival he wore foot coverings and a mask to ensure cleanliness and safety. He quickly diagnosed the problem which was a capacitor on the AC unit. He replaced it quickly and then tested the rest of the unit to make sure there were no other problems. Payment was easy, they take electronic payments cards and cash. Great service, friendliness, and professionalism. Highly recommend Coolrays!

I requested for a quote on Yelp on Sunday 10:00 PM and I was contacted by 9:00 AM Monday. I had meanwhile called them up and had fixed an appointment. I was given a window of 10:00 AM to 2:00 PM and the technician Gareth came around 11:30. I was informed about 30 minutes prior of his arrival.

Gareth was knowledgeable and explained the problem and worked towards taking care of it. I at every moment knew what was happening.

Excellent customer service and very knowledgable and courteous technicians.

Will recommend them for all Plumbing and Electric work!

Their plumber came on Monday, and needed to replace our recirculator pump and plumb the line into the bottom of our hot water heater. He was nice, quick and professional. My complaint is not about him.

Rather, it is the degree to which they overcharged me for the pump. I looked it up online: the pump they charged me over $1,100 for sells for $300! Even allowing an hour for labor (I don't think it even took that long), that means they STILL charged me over 3x what the pump costs. I realize they need to mark things up a bit to make a profit, but that is truly ridiculous.

I will never use this company for any future services, and after the HVAC maintenance contract I just renewed runs out, I will be cancelling that too.

I arrived home on a Friday afternoon in late June to find the AC in my house had gone out and the temperature had risen to 87 degrees. My dog was struggling and I was hopeless after calling at least 12 other companies-- none of who could get to me for another few days. Lucky for me I got a hold of Steve and he was working about 1 mile from my house and was able to squeeze me in. Within an hour Craig and Steve had me up and running with cold air pumping...they were also able to give me good options to replace my unit-- but I didn't feel pressured. Really pleased with their service.