Best Air Duct Repair in Greensboro NC

We had the kind of luck moving into our new/old house where the water heater died on us on Day ONE! Did a google search, and these guys were the first that popped up to service the area. They came on an emergency call, replaced the water heater with a new one, identified the old one was installed incorrectly as well, so they installed the new one up to code. They also took the time to give us estimates and recommendations for any possible updates/fixes we might want to do, but they did not pressure us to do so. They also informed us that the main shutoff valve to the entire house was under the crawl space (brilliant!), so we had them extend the shutoff to the outside where it is more easily accessible.
They were friendly and professional the entire time. I'm sorry I don't remember the techs' names, but they ended up spending 5 hours here doing these fixes, as well as dropping the PSI to the house to a recommended level. They put on bootie footwear every time they come in the house and laid down protective layering to not scratch up the floors either. I would go with them again.

I was pleasantly surprised when I checked the mail tonight.  I found a very nice apology letter and a check for $134.75 from Jessup.  Thank you, Meghan, for taking the time to read my review and for taking steps to correct the situation.  I appreciate this gesture, and I wish your company success.  With kind regards, John D.

Being that me and my wife are first time Homebuyers, we've been feeling taken advantage of with companies coming out to fix things. We have had our pipes looked at in our laundry room a total of 4 times and every one of the companies have told us different reasons behind the pipes linking. as we can see all companies have failed at fixing the problem because we are now back to square one plus more water damages!!! We decided to give one more try and that's when we ran into The Plumbing and Air service Co. Jake and Jalen came in asked some questions and along the way of fixing the problems telling us the cause of the linking and further damages from the water. Jake gave us the run own with different quotes to try and help us the best way he could. He definitely went over and beyond to help make sure we received quality work and information. They both helped me understand a lot that I know I can use in the future for our next home.  I look forward to Recommending this company and working with them again if needed.

After a VERY frustrating process with another HVAC company and the home warranty company my fiancé and I use, Phillips Air Care was literally a breath of fresh (& cool ) air.
Scheduling was easy, they answered my call on a Sunday to get them out on Monday morning, they were pleasant and had top notch customer service every step of the way!

Our technician, Victor came out & diagnosed the problem we were having. He explained everything in detail & spent time making sure our HVAC unit was working. Not to mention, he patiently waited and spoke with our home warranty company to ensure we got reimbursed.

This company is really cares about their customers and goes above and beyond! I would definitely recommend them!

Thank you SO MUCH for cooling our home!

Advanced Appliance was chosen by our home warranty company to provide repairs to one of our heat pumps that wasn't cooling our upstairs.  Their first visit out was the beginning of May and here we are going into August, and our heat pump is STILL not working.  They've replaced the condenser coil (then had to come back out and fix it because their technician cut corners).  They've cancelled 2 of our scheduled appointments back-to-back for a technician to read the dye they injected last time, and this is the 2nd time this summer they've had to inject our system with dye.  Every guy that comes out swears he's fixed it; then a couple days later our upstairs temp is back up in the high 80s/low 90s.  This company does not understand that we have jobs, too, so every time they miss their 5-hr. window, I miss an entire day of work.  They're not reliable, and I can't honestly say I think they know what they're doing.

I needed to replace two pop-up sink drains and a pop-up tub drain in my kids bathroom which had begun to rust.  Aurora sent out a tech to take a look.  He then provided an estimate for this relatively small job which totaled nearly $1900.00.  He also offered a second estimate for over $3,100 if I wanted him to replace the two sink faucets as well - this estimate was not requested as nothing was wrong with the faucets.  Needless to say, I declined.  I then had to pay $95 for his service call to provide this estimate.

After he left, I called another plumber referred to me by a friend.  That plumber came out the following day and did the whole job, including parts, for $300.  Yes - the estimate from Aurora WAS MORE THAN SIX TIMES AS MUCH.

It is safe to say I will not be calling this company again.

Hate to leave a 1 star review, especially now, but this company deserves it for their misleading policy that they guarantee their work.
My old toilet broke, so I went and bought an American Standard brand toilet, sealed new in box, from Lowe's. I had another plumber coming, but they rescheduled to Monday. Sutton was able to schedule me for Friday morning so we wouldn't have to go the whole weekend with a broken toilet.
The tech came Friday on time and was friendly and professional, and he removed the old toilet and installed the new one. He said he tested the new toilet several times, but that we needed to wait 6 hours for the caulk to dry before using. We waited the 6 hours, only to find that the flapper sticks open more often than not. We're able to close it manually, but it means having to open the tank and check this every time.
I called Monday morning requesting them to come back and fix this. I was scheduled and told no charge, but then I got a call back shortly after saying there would be another $49 dispatch charge plus whatever the fix would cost because we supplied the toilet! Gentleman on the phone told me it would've cost $700 if we opted for Sutton to supply the toilet, and that would have been guaranteed under their policy. Meanwhile, I paid them $260 including their dispatch fee to install my $180 toilet including haul away of the old one. So you're openly telling me that you would have charged your customer basically an extra $250 for a toilet with a guarantee attached. I could understand this approach more if it wasn't for the fact I bought this toilet brand new from Lowe's with receipt and all.
It's probably a quick easy fix like adjusting the chain or something to that effect, but beware that this company will not take any responsibility for the possibility they made a mistake unless you pay the high premium for it. I scheduled a different company to come fix the flapper issue and don't see myself running back to Sutton for any future plumbing issues. Sorry to say that because the tech was very nice and probably made a simple mistake. In any case, I don't see how this was tested several times when the flapper sticks open for us more times than not. Also, this policy was not disclosed to us prior to the job being done.
I understand a company has overhead to pay, but this is not the way to go about making your profits.

the worse!! do not use this company. can not recommend them!! nasty. rude, violent temper (alex) is never again allowed on my property!! paid $10,000. dollars for new air-conditioning system and it's stop running 4 times during hot summer months. over charge the customers random prices!! they didn't put safety valve on first and caused  major water damage, causing the bedroom ceiling to crash down. it cost me $1200.00 to have ceiling repaired, no reimbursement yet, due to their negligence. product sold top of the line is obviously bad product or used parts. frequent break downs. winter system stop running, froze, no heat. this is the worse absolute to deal with!!! avoid them at all cost!!