Best Residential Services in Greensboro NC

Kendrick was very helpful! Even though he couldn't physically help me, he did research and helped give me peace about a water issue. Thank you Kendrick!

Was very responsive and actually helped me fix a plumbing issue over text messages and did not have to even come out to see it. Will use again for future work.

Even though we decided to put off our project, I Was extremely impressed with the quick response time and how accommodating they seemed to be. I realize this company does mostly renovations, but It became obvious to me that even just painting was an important job to them.

The work that was done was good. My issue is being charged for an additional 30 minutes for a job that I was already paying $125 an hour to do which had already taken two hours. I don't feel like i should've been charged an extra $62.50 for the 10 minutes over the two hour mark since this job could've been completed in two hours easily. Plus I had to drive 30 minutes to the store to get the valve stems myself, which I was still on the clock for. This was an integrity issue for me.

We used to green for a couple of plumbing jobs and when it was time to replace our HVAC system we called them. We had an estimator come out to quote us and when he called back we told him we wanted a quote for a different kind of system (swapping from a gas furnace to an all electric system). He said he would have the quote for us by the end of the week then it was towards the end of the week after that we heard from go green again. The original guy that came out to do the estimate must have passed us on to another colleague because we never heard from the original guy. They gave us the quotes and we asked about higher seer ratings (for tax credits) they said they wouldn't have any in stock for another month so they would call us in a month. A month later they called before the scheduled time and never returned our call when we called back.
We called another company and had our HVAC system and hot water heater replaced within a week of contacting them. We still haven't heard from go-green.
I hate to give this company a low rating because the plumbing work we had done was a very positive experience.

The one star is for showing up, on a saturday.  However with that being said, the tech came didn't really listen to what I had to say, made his own diagnosis for a bathtub backing up into a shower, and said he got it cleared and left.  He was there for less than an hour.  I paid a non-refundable fee of $125.00 to have him come out if he could fix it or not.  Great, I understood that up front, my spouse was in the hospital and I needed to get there.  Grand total after the non refundable fee was $508.25.  

3 Days later same thing, they said he would come back out on friday.  This time he said we had cracked lines in the back yard (standing water) and quoted me 2400.00 for starters.  He said he fixed it but the pipe was cracked and that was the real problem even though you couldn't see it.  Again my spouse was in the hospital.

I have a friend that knew someone who graciously came found the leak in the pipe (it wasn't cracked), through putting air in the clean out valve under the house.  The air raised the grass where the leak was.  He dug about a foot or so down and it was the lid from the backyard clean out valve that was leaking and letting soil into the sewer line.

He took a 100' snake, ran it to the city sewer connect and unplugged everything.  He then put a new top and extension so we now know where the back yard clean out valve is as well as the one under the house.  

I paid him and he didn't charge me at least for doing nothing.  I called Advanced, and got Jacob on the phone.  He asked for an invoice from the other plumber, and I even did better than that I send him pics, as plenty were taken.  He said he would then take care of it.  That was a month ago.  I have called numerous time.

I called yesterday 11/2/22 and Jacob told the receptionist he would talk to the owner and call me back later that day.  Never happened and it has now been 2 months.  I gave them plenty of time to make the wrong right and they apparently are not going to take responsibility for charging someone for a mis-diagnosis and not fixing the problem.  

For that reason I cannot give them a good report, and I told them that if they didn't make good on this that is what I would do.  If they did something that would be better than nothing, but nothing is what they chose.  

I wouldn't use them again BECAUSE they don't keep their word, and do not guarantee their work.   Jamie

I wouldn't hire him again. He made a mess and didn't even unclog my line. Plus he missed the first appointment, that should have been a clue.

This company is horrible and unreliable. Please never ever use them! They have no customer service at all and leave people waiting all day... They make appointments and never show.

if i could give them zero stars I would. DO NOT under any circumstances use this company. They were contacted thru my home warranty service to fix a shower that was not draining. instead of looking at the plumbing under the house, they made a huge hole in my bathroom wall and did not fix the hole.the cost was 538.00 and  the shower still did not drain. I contacted them and they sent another plumber that went under the house as they should have the first time and advised me that the issue would cost  700 dollars to fix which is what i paid them for the first time. i told them i would not pay them any more money because they sould have done this the first time. i am not a plumber thats why i hired them. I disputed the charge and was given 358.00 back which i was ok with that.  I had to get another company to fix the issue and they did with no problems. months later home services of the triad sent me a nasty email demanding over 900.00. i plan on contacting BBB and consumer affairs and anyone else I can contact to expose this company.