Best Air Duct Repair in Greensboro NC

This review is entirely based on an estimate for running a gas line that I felt at the time was frankly outrageous. First things first, the tech was professional and customer service was top notch. That said, we needed to run a gas line for a new stove. It required running a new line from the meter into the house. Without going into unnecessary details of exactly what was required we got an estimate from Go Green of about $3,300. There would be a permit, inspection, materials and labor. I figured the labor was maybe a days work for one guy. It seemed to me they were charging at least twice what that job should have cost. The tech called in and they were willing to take 10% off which took the price down to about $3,000. I passed. We got Piedmont Natural Gas out and running the line the exact same way was quoted at $991.31. It broke out as $75 for the permit, $227.48 for materials and $630 for labor (about a days worth, or less) and $57.88 for tax. The materials and permit shout be about the same in either case which means the difference is in labor. $600 versus $2,600, more than 4 times the rate. I don't know if this is indicative of their pricing and I will never find out because I won't call them again. I have a few rental properties and we have had numerous pluming issues over the years. Some companies work on building a relationship with a customer and they get the repeat business. Some companies they to get all they can with each transaction even if it costs them repeat business. I think this company falls closer to the later category. The company we usually use for our rental places is out of commission due to Covid. Maybe a missed opportunity for Go Green.

I was pleasantly surprised when I checked the mail tonight.  I found a very nice apology letter and a check for $134.75 from Jessup.  Thank you, Meghan, for taking the time to read my review and for taking steps to correct the situation.  I appreciate this gesture, and I wish your company success.  With kind regards, John D.

Highly recommend.  Had a kitchen sink clog over the weekend.  Called dispatch; follow up call promptly returned by service manager who initially gave me a troubleshooting tip to try and save me time and money but unfortunately for me it wasn't enough to do the trick.  Called back hours later and again, spoke to same manager who was polite, professional and was willing to dispatch someone later that night once his last job was complete but at that point, I decided it was best to wait until the next day (Sunday) which he said he would put me on first thing.  I got a call early Sunday morning from the tech assigned my job letting me know what time he would arrive; again, respectful and professional.  He arrived and put booties on over his boots so as to not track anything through my house (unexpected but totally appreciated) and proceeded to diagnose and repair my clog, working cleanly and efficiently, also explaining what he was doing and why.  Super pleasant and totally professional.  I had done some research to find out what the cost range was for repairs in my area and found them to be within the range and not excessive so...and I had called another plumbing service who claimed to be 24 hours but hadn't contacted me despite multiple attempts so if you are in need of a professional plumber, my experience says go with these guys.  Joshua was a terrific plumber.

Mixed feelings... my HVAC unit stopped working last night.  I set up an appointment for this morning and the technician charged $650 to replace a capacitor... less than 45 mins of work (including his write-up)???
He was polite and resolved my problems... but in all fairness, I feel that the company is overcharging for their services.  I will not recommend!

This is the company that my home warranty sent out to fix my heating issue in November 2021 which was initially only me smelling a burning odor whenever my heat came on but they ended up coming out about 5 times before deciding that I needed a new furnace. Anyone who is deemed the subject matter expert should not need that many times to fix a problem unless they are intentionally trying to get money out of the customers, which I believe was the case. They came out and fixed the problem. Maybe a week or so passed by and I noticed the odor was STILL there so I contacted my home warranty 2-10 again and they sent them back out this time it was that I needed a fan motor...why wasn't that the case the first time if you're coming out for the same issue? No clue. Each time they came out there was a different issue that the claimed they were fixing but every time they worked on it there was a new problem I hadn't had previously. I requested a different service tech after the 4th time but I should've requested an entirely different company through my home warranty. The next one came out and informed me of a different motor that I needed and once the part was in they would come install it. Advance Appliances called stating they couldn't find the part for my system and that the home warranty would need to find it. Home warranty found it but when advanced appliance came to install it the part was the wrong part for my system therefore could not be found and now I need a new system. The strangest thing also happened the last time they came out, I had to leave work to come home and meet them there. Once the guy was finished and I had left he contacted me stating he had left some tools in my crawl space if I mind him going back to get them....I wasn't home he knew that but I watched on my security camera this man was there for about 20 minutes. I don't believe it takes that long to get any tool you may have left. They screwed with my system little by little making me use the allotted funds my home warranty provides to cover the system then tell me I need a new system and the funds that could've been used for a new system from the beginning are now exhausted because of all the parts and labor of them coming out so many times. I had to go to my crawl space to turn on the switch for my ice machine and found that they had taken my unit apart and not put it back together when they left. It was a mess, I wish I had before and after photos of my crawl space prior to any work being done but I only have the photo of the mess they left. Absolutely unacceptable, unsatisfactory, and unprofessional! Rating would be 0 if possible but I don't recommend using this company at all.

Fantastic company. I always feel confident sending my clients to Aurora because I know they will be cared for and treated fairly.

Perfect experience, scheduled on line - on their website-, quick and easy. Got heads up communication that my Technician was on his way (I could actually track him) as well as a picture and a short profile. The work was done professionally, I think he went beyond a good repair and gave me a great repair. Payment at the door. Fantastic experience.

The initial visit went great, but when the technician arrived he said he had the wrong water heater.  His boss brought the correct one several hours later, I expected an install in about four hours.  I was wrong: From 10.m. until 9 p.m. one guy struggled to install my water heater.  To add insult to injury, the guy asked me to sign as installed. I did, but unknowingly, he had not finished.  I looked at  my walls in my storage room, and there was red caulk smeared on the wall.  Of course it needed to be painted. I called to complain and the guy who answered said, oh he needs to come by and caulk to finish.  I took another day off without pay and the guy showed up a couple of hours late.  He drilled my outside wall for 30 minutes.  Now I didn't know he was working, he never called. Then he buzzed me and did some work inside.  After an hour or so, he said he was finished.  I didn't know what he needed to do.  I paid promptly and in full.  Maybe I shouldn't have.  Buyer beware.