Best Air Duct Repair in Greensboro NC

Mitch was super helpful and friendly. He diagnosed the problem quickly and even called the city for me to tell them they needed to come handle the problem because it was on their end, which they did. I'm really pleased with the service and the speed in which they arrived. (It was an after hours call.) Mitch answered all of my questions and made me feel so much better about a stressful situation. Thank you!

I was pleasantly surprised when I checked the mail tonight.  I found a very nice apology letter and a check for $134.75 from Jessup.  Thank you, Meghan, for taking the time to read my review and for taking steps to correct the situation.  I appreciate this gesture, and I wish your company success.  With kind regards, John D.

Highly recommend.  Had a kitchen sink clog over the weekend.  Called dispatch; follow up call promptly returned by service manager who initially gave me a troubleshooting tip to try and save me time and money but unfortunately for me it wasn't enough to do the trick.  Called back hours later and again, spoke to same manager who was polite, professional and was willing to dispatch someone later that night once his last job was complete but at that point, I decided it was best to wait until the next day (Sunday) which he said he would put me on first thing.  I got a call early Sunday morning from the tech assigned my job letting me know what time he would arrive; again, respectful and professional.  He arrived and put booties on over his boots so as to not track anything through my house (unexpected but totally appreciated) and proceeded to diagnose and repair my clog, working cleanly and efficiently, also explaining what he was doing and why.  Super pleasant and totally professional.  I had done some research to find out what the cost range was for repairs in my area and found them to be within the range and not excessive so...and I had called another plumbing service who claimed to be 24 hours but hadn't contacted me despite multiple attempts so if you are in need of a professional plumber, my experience says go with these guys.  Joshua was a terrific plumber.

Highly recommended! Called on Sunday afternoon, had appointment for early Monday morning 7-9am and the tech was 25 min early! Did a thorough job and made recommendations for more efficiency. Thank you!!!

The one star is for showing up, on a saturday.  However with that being said, the tech came didn't really listen to what I had to say, made his own diagnosis for a bathtub backing up into a shower, and said he got it cleared and left.  He was there for less than an hour.  I paid a non-refundable fee of $125.00 to have him come out if he could fix it or not.  Great, I understood that up front, my spouse was in the hospital and I needed to get there.  Grand total after the non refundable fee was $508.25.  

3 Days later same thing, they said he would come back out on friday.  This time he said we had cracked lines in the back yard (standing water) and quoted me 2400.00 for starters.  He said he fixed it but the pipe was cracked and that was the real problem even though you couldn't see it.  Again my spouse was in the hospital.

I have a friend that knew someone who graciously came found the leak in the pipe (it wasn't cracked), through putting air in the clean out valve under the house.  The air raised the grass where the leak was.  He dug about a foot or so down and it was the lid from the backyard clean out valve that was leaking and letting soil into the sewer line.

He took a 100' snake, ran it to the city sewer connect and unplugged everything.  He then put a new top and extension so we now know where the back yard clean out valve is as well as the one under the house.  

I paid him and he didn't charge me at least for doing nothing.  I called Advanced, and got Jacob on the phone.  He asked for an invoice from the other plumber, and I even did better than that I send him pics, as plenty were taken.  He said he would then take care of it.  That was a month ago.  I have called numerous time.

I called yesterday 11/2/22 and Jacob told the receptionist he would talk to the owner and call me back later that day.  Never happened and it has now been 2 months.  I gave them plenty of time to make the wrong right and they apparently are not going to take responsibility for charging someone for a mis-diagnosis and not fixing the problem.  

For that reason I cannot give them a good report, and I told them that if they didn't make good on this that is what I would do.  If they did something that would be better than nothing, but nothing is what they chose.  

I wouldn't use them again BECAUSE they don't keep their word, and do not guarantee their work.   Jamie

Twice Aurora came out to my house to check my well because our water is orange.  After their first visit, no one got back to me with the results of our water test, so I wrote them a bad review.  Then I got a call from a manager who apologized and gave me a free one year inspection program where they sent someone out to my house to check things like my roof, electrical, and oh ya, MY WELL.

The second guy they sent told me the water test showed my water was fine.  So, both times Aurora sent someone out to tell me why my well water was orange I was told that I just needed to put in a $6500.00 water conditioner.  

Well, my Well is not fine. I shouldn't have orange water and I shouldn't have to go through water filters every couple of weeks.

Well, now today I am having a sleeve installed inside my well because the casing is rusty and full of holes AND the pump is full of the orange dirt we have in this state.

So, Aurora, you missed out on about a $5k job!!!  Oh but you probably would have charged me twice that! Don't bother calling me again.

On February 13, 2023 I contacted my regular HVAC service company regarding a problem with my zone system.  The technician arrived and spent just a couple of minutes diagnosing the problem and advised I would need to spend over $700 to fix the problem.  I was not confident in his evaluation so on February 14, 2023 I called Sutton Bros to get a second opinion.  Mark N. arrived in less than 2 hours. He was professional and friendly. After explaining the issue I had he began his diagnostics and determined the problem. I was impressed by his thoroughness and perseverance to evaluate all options.  He ultimately found a viable solution which saved me a significant expense to replace the zone controller board (my words not his.)

I am seriously considering cancelling my current service agreement with the other company and signing up for the Sutton Savings Club.

I will definitely recommend Sutton Bros to friends and neighbors.

This is the worst company for quality AC and professionalism.

We had our AC unit installed about a year and a half ago. It has stopped working twice during this time. We are still under warranty and they still charge $100 (even if it's a simple fix and even though it's under warranty)

Our AC went out again. It took some time to get someone on the phone. When we finally got in-touch with someone we were informed they would be out to assist us the next day. This is the third day in a row they have failed to follow through.

Do yourself a favor and do not use this company. Even though we are under warranty we will be finding a new company. I would be ashamed if I worked for this company. How are they even in business with all of these reviews.