Best Air Duct Repair in Greensboro NC

No one likes to arise from their slumber on any given morning, and the first thing they hear is their partner telling them there is no hot water. I had that unfortunate situation yesterday, and only know a few basic things about water heaters. I went to look at ours and noticed the pilot light was out, which is something I CAN do something about, so I attempted to re-light it. Instead of a burning pilot, I was greeted with a flashing light based error code that was 100% above my pay grade.

I went to the Yelp App and fired up their request a quote tool, which I love. You can answer some simple questions, and your inquiry will go out to a group of highly rated local businesses that can help. They get back to you through the Yelp app, and make it easy to schedule. Very handy!

Go Green was the first to respond, and they were able to fit me into their afternoon schedule. Their standard service call rate was very fair and I was happy to get someone to look at it soon. Mark B made it to my house that day by 4pm.

Now I worked in the IT repair field for many years, and so many times have seen the frustration as a person hands me their computer and I do the exact same things they did, and for me it works. I got a taste of my own medicine, as Mark lit the pilot on the first try and no error message was given. What caused the pilot to go out, or why I got the error, a mystery to us both.

He could have simply been on his way then, but he stayed to make sure the pilot stayed lit and the water got back up to temp. With that time, he inspected the water heater educating me on typical service life and what a new unit would cost if I wanted to consider replacement. He also inspected my water pressure, house shut off valve, pressure valve (requiring a crawl space trip) and made some recommendations that I might consider for the future.

So instead of feeling dumb for paying a service fee on a 5 minute fix, I learned a lot of things I needed to know about my relatively new home, and found a quality company to work with in the meantime. They recognize that this level of service, while just a small amount today, could pay off for them in the long run, and I appreciate that. Thanks a bunch Go Green!

Last spring our upstairs HVAC stopped cooling and we called our usual HVAC company in Jamestown to check it out. We assumed the freon needed recharging as we'd had a slow leak for a few years and had to recharge a small amount each year. They came out, charged it with freon for a cost of $555.10. Two weeks later, it was out again, and since we were having house guests that weekend, and we had recently met someone with Jessup Services, we called them this time. We knew we were due for a new HVAC soon, but our guests were arriving in 2 days so no time for that. Jessup sent someone out who diagnosed the problem, found the leak, sealed it as a work-around, and charged it with coolant. The technician also told us that there is a much less expensive substitute for freon available that was adaptable for our HVAC system and that there was no need to have used the expensive freon charge! I give Jessup 5 STARS for honesty, dependability, and the effort to do a work-around when we desperately needed it vs. just taking the easy way out and charging us another $550 and telling us we needed a new HVAC (which we already knew would be inevitable soon). Jessup went above and beyond to handle our problem, and 6 months later, their work-around is still working! Thank you Jessup!!

Highly recommend.  Had a kitchen sink clog over the weekend.  Called dispatch; follow up call promptly returned by service manager who initially gave me a troubleshooting tip to try and save me time and money but unfortunately for me it wasn't enough to do the trick.  Called back hours later and again, spoke to same manager who was polite, professional and was willing to dispatch someone later that night once his last job was complete but at that point, I decided it was best to wait until the next day (Sunday) which he said he would put me on first thing.  I got a call early Sunday morning from the tech assigned my job letting me know what time he would arrive; again, respectful and professional.  He arrived and put booties on over his boots so as to not track anything through my house (unexpected but totally appreciated) and proceeded to diagnose and repair my clog, working cleanly and efficiently, also explaining what he was doing and why.  Super pleasant and totally professional.  I had done some research to find out what the cost range was for repairs in my area and found them to be within the range and not excessive so...and I had called another plumbing service who claimed to be 24 hours but hadn't contacted me despite multiple attempts so if you are in need of a professional plumber, my experience says go with these guys.  Joshua was a terrific plumber.

Highly recommended! Called on Sunday afternoon, had appointment for early Monday morning 7-9am and the tech was 25 min early! Did a thorough job and made recommendations for more efficiency. Thank you!!!

If I could give them a 0 rating I would. I am forced to try and work with them because of my home warranty.  Waited around the first day from 8:30-1 and they never showed. I called and was rescheduled for 8:30-5 the following week (after waiting a week for my appointment). At 3:30pm after waiting all day they called and said no one was available to come and they needed to reschedule me (again). I stayed that was just unacceptable and was told they would pull someone off another job and he would be on his way. They never showed up. Called the next day and was told I would be called back within 30 minutes to be put on the schedule and no one ever called. DO NOT USE THIS COMPANY.  The worst part is now I have a second issue and guess who my home warranty scheduled?!

Their staff was very informative and kind when speaking on the phone. They explained the process to ease my mind and the finished project assured me that this company is the best at what they do!

On February 13, 2023 I contacted my regular HVAC service company regarding a problem with my zone system.  The technician arrived and spent just a couple of minutes diagnosing the problem and advised I would need to spend over $700 to fix the problem.  I was not confident in his evaluation so on February 14, 2023 I called Sutton Bros to get a second opinion.  Mark N. arrived in less than 2 hours. He was professional and friendly. After explaining the issue I had he began his diagnostics and determined the problem. I was impressed by his thoroughness and perseverance to evaluate all options.  He ultimately found a viable solution which saved me a significant expense to replace the zone controller board (my words not his.)

I am seriously considering cancelling my current service agreement with the other company and signing up for the Sutton Savings Club.

I will definitely recommend Sutton Bros to friends and neighbors.

Really??? They do not work with real estate and property management firms. really? so your market is only home owners only? that does not make any sense to those of us who are licensed and manage hundreds of properties. You just completed a job for us a few weeks ago and were paid immediately. We wish you all the best! In today's real estate market, I cannot understand your decision, but we certainly respect it.