Best Porch in Glendale AZ
Plumbing Service
I wish I had a better experience to report here. I sincerely hoped to recommend this contractor but am unable.
We were sold on a lot of things, few of which ended up being accurate. One of the most disappointing was being told they use Vets. Based on my experience this ended up being untrue, unless they were veterans of Mexico's military - I didn't ask that. 2 of the 12+ people that walked in and out of my home were Vets. One was the owner's brother. The two Vets were supervisors and worked a combined 5 or 6 hours over a 2 week period. Don't bank on them bringing vets in to do the work. That was essentially a sales tactic and it felt deceitful.
The team they bring in is very nice but speaks little English making communication challenging. We were told to have everything moved and ready by 8am on a Monday but no one showed up until we called, then they came at 10:30. They ripped the floor out in two hours and then said they forgot their tools and had to leave. They didn't come back. I also heard they hadn't been paid from their last job and feel that was part of their hesitation to do more than destroy my floor and leave for the day.
The next day no one showed up again and we had to call for a status update. When the crew finally arrived, they worked for 3 hours and told me they forgot their tools and had to leave. That leaves me to question the work overall ethic here. 16 hours of work time available Monday and Tuesday yet they only utilized about 5.5 hours total. Not the best start and the Super was rarely here to check up on things.
We had to pay for the dumpster and it was hosted in the driveway. However, every day we found someone else's house trash in there - someone else's construction garbage was being dumped into the container we had to pay for under contract. Why was I renting this for his other clients, or why didn't they inform us that is was shared? It was very unusual to me, to have trucks bringing garbage INTO my neighborhood and dumping in my driveway receptacle.
Next, the tile chosen was the faux wood planks. They blotted the planks in 3 places and set them. Once dried we easily ran knives underneath the tiles to show them the enormous gaps in coverage. Only 60% of the tile had thin-set and the potential for cracks over the next 5-10 years is huge and upsetting. We went to two different tile stores and without leading them into an answer asked them how to best lay such tiles. We asked if running silverware underneath the laid, dried tile gaps was in any way an acceptable coverage method and they said NO NO NO. We brought this up to the contractor. He said they were wrong and just trying to sell us something, although that wasn't remotely what transpired. I told him the back of the thin-set bag even says to cover the entire tile and asked him to show me anywhere else, online or in a store, that I could verify his method of 60% coverage. He stumbled and was at a loss without an answer. It appeared he was caught cutting some serious corners. They ripped up one room of tile to re-lay it. The others couldn't be done without us spending a ton of money to correct their approach to partially thin-setting tile. We would have to replace a living room of already laid tile. The fixed the dining room instead and told us they would change their method to complete coverage.
The kitchen counter came in, too. Unfortunately at some point when this installer was bringing it in and out (and in and out) to cut it down, it was scratched. He installed it, left it dusty when he said he was done, and split. As soon as I sprayed it down to clean it I saw the scratch, which looks to be from the teeth of a blade such a a saw. When we presented it, we were told it was already there and they can't do anything about it.
The toilets were also replaced and had hair intwined within. Eww.
The tile grout purchased was the second from the darkest available but when applied and dry, looked light tan and white in some places. It looks nothing like what we ordered and doesn't match the tile.
They tiled up to the bedroom carpet and left that carpet unattached. When we were in the final walkthrough trying to finish up, we reminded him to tuck that under so no one rips off their toes on the lip of the new tiles. We were told, We don't do carpet. That's not how it was explained prior to signing the contract.
I honestly could go on and on like this. It was one thing after another and when we asked for corrective actions we hit a wall. It took long conversations to make them understand that long-term quality counts. They corrected some things and provided minor financial relief for the 5 day job taking 14 days with layers of mistakes. That was to pacify us and it worked. We wanted them OUT before they messed up more. However I feel the public should know about the potential issued involved with this contractor. I did not have a good experience here and have difficulty recommending without serious oversight of the work done.
We were sold on a lot of things, few of which ended up being accurate. One of the most disappointing was being told they use Vets. Based on my experience this ended up being untrue, unless they were veterans of Mexico's military - I didn't ask that. 2 of the 12+ people that walked in and out of my home were Vets. One was the owner's brother. The two Vets were supervisors and worked a combined 5 or 6 hours over a 2 week period. Don't bank on them bringing vets in to do the work. That was essentially a sales tactic and it felt deceitful.
The team they bring in is very nice but speaks little English making communication challenging. We were told to have everything moved and ready by 8am on a Monday but no one showed up until we called, then they came at 10:30. They ripped the floor out in two hours and then said they forgot their tools and had to leave. They didn't come back. I also heard they hadn't been paid from their last job and feel that was part of their hesitation to do more than destroy my floor and leave for the day.
The next day no one showed up again and we had to call for a status update. When the crew finally arrived, they worked for 3 hours and told me they forgot their tools and had to leave. That leaves me to question the work overall ethic here. 16 hours of work time available Monday and Tuesday yet they only utilized about 5.5 hours total. Not the best start and the Super was rarely here to check up on things.
We had to pay for the dumpster and it was hosted in the driveway. However, every day we found someone else's house trash in there - someone else's construction garbage was being dumped into the container we had to pay for under contract. Why was I renting this for his other clients, or why didn't they inform us that is was shared? It was very unusual to me, to have trucks bringing garbage INTO my neighborhood and dumping in my driveway receptacle.
Next, the tile chosen was the faux wood planks. They blotted the planks in 3 places and set them. Once dried we easily ran knives underneath the tiles to show them the enormous gaps in coverage. Only 60% of the tile had thin-set and the potential for cracks over the next 5-10 years is huge and upsetting. We went to two different tile stores and without leading them into an answer asked them how to best lay such tiles. We asked if running silverware underneath the laid, dried tile gaps was in any way an acceptable coverage method and they said NO NO NO. We brought this up to the contractor. He said they were wrong and just trying to sell us something, although that wasn't remotely what transpired. I told him the back of the thin-set bag even says to cover the entire tile and asked him to show me anywhere else, online or in a store, that I could verify his method of 60% coverage. He stumbled and was at a loss without an answer. It appeared he was caught cutting some serious corners. They ripped up one room of tile to re-lay it. The others couldn't be done without us spending a ton of money to correct their approach to partially thin-setting tile. We would have to replace a living room of already laid tile. The fixed the dining room instead and told us they would change their method to complete coverage.
The kitchen counter came in, too. Unfortunately at some point when this installer was bringing it in and out (and in and out) to cut it down, it was scratched. He installed it, left it dusty when he said he was done, and split. As soon as I sprayed it down to clean it I saw the scratch, which looks to be from the teeth of a blade such a a saw. When we presented it, we were told it was already there and they can't do anything about it.
The toilets were also replaced and had hair intwined within. Eww.
The tile grout purchased was the second from the darkest available but when applied and dry, looked light tan and white in some places. It looks nothing like what we ordered and doesn't match the tile.
They tiled up to the bedroom carpet and left that carpet unattached. When we were in the final walkthrough trying to finish up, we reminded him to tuck that under so no one rips off their toes on the lip of the new tiles. We were told, We don't do carpet. That's not how it was explained prior to signing the contract.
I honestly could go on and on like this. It was one thing after another and when we asked for corrective actions we hit a wall. It took long conversations to make them understand that long-term quality counts. They corrected some things and provided minor financial relief for the 5 day job taking 14 days with layers of mistakes. That was to pacify us and it worked. We wanted them OUT before they messed up more. However I feel the public should know about the potential issued involved with this contractor. I did not have a good experience here and have difficulty recommending without serious oversight of the work done.
Glendale, AZ
Plumbing Service
The owner of this company is very nice and pays very close attention to detail regarding the job. If I had any questions he was willing to answer it and help me understand everything that is going on throughout the process.
Glendale, AZ
Plumbing Service