Best Handyman Repair in Gilbert AZ
Plumbing Service
Nathan was quick in responding to my request, and reasonable fixed pricing, did I great job on the fan install and setup
Gilbert, AZ
Plumbing Service
Reading some of Gary's negative reviews it seems that a lot of people have had similar experiences. Gary might be able to do some quality work, but I wouldn't know because he's just not professional at all.
We reached out to Gary after buying a new house in Arcadia a while back and he told us that whenever we were ready he could help us with installing ceiling fans, blinds, and whatever we may need (score!) but when we called him back to schedule something he was sick and told me he would call me back in a week.
A week goes by with no phone call, so I call him-- but no answer... and his vm is full. so I waited a couple more days and called him again, still no answer; so this time I followed up with a text asking if he was still interested in helping us out with our handyman needs and he replied yes and to let him know when we would like him to come help.
Perfect! I called him when I got back to Phoenix and he didn't answer (of course), so I texted asking when he was available and he asked if he could schedule me in for between 1-2pm on Thursday. Yes I replied, then I texted asking him a couple questions about estimates for hanging large blinds and included photos. He ignored my texts that night about the quote/estimate altogether, so I texted asking if he received my messages requesting an estimate to which he replied Yes, I'll look at them when I'm at your house. (Not really an answer or estimate- kind of slippery).
So today rolls around and of course I'm at home waiting on this handyman to show up (of course I organized my day around him) 14 minutes before he was due for our appointment, he cancels.
He says: Can we meet Saturday 9-930? Caught up in work.
(No apology for the inconvenience, or wasting my time, just a crap text).
Me: You know Gary, let me talk to my boyfriend about it. After reading your Yelp! reviews we expected a little more professionalism to be honest.
He says: Well I've been sick for the last month and been out of commission. I've been trying to catch up on my jobs. Sorry if you feel that way. I know I can't make everyone happy.
Me: It's not a feeling. You cancelled 15 minutes before you were scheduled to show up and have been unresponsive and not very communicative with me. Those are facts. While I understand it's impossible to make everybody happy, you could do a much better job by being a little more professional.
Then-- radio silence.
Gary, you can make customers happy; how about apologizing when you're wrong and unprofessional instead of #1: making excuses, then #2: blaming me, or acting like I'm the one with unrealistic expectations when I've accommodated the date and time YOU chose and then flaked on. Would not recommend.
We reached out to Gary after buying a new house in Arcadia a while back and he told us that whenever we were ready he could help us with installing ceiling fans, blinds, and whatever we may need (score!) but when we called him back to schedule something he was sick and told me he would call me back in a week.
A week goes by with no phone call, so I call him-- but no answer... and his vm is full. so I waited a couple more days and called him again, still no answer; so this time I followed up with a text asking if he was still interested in helping us out with our handyman needs and he replied yes and to let him know when we would like him to come help.
Perfect! I called him when I got back to Phoenix and he didn't answer (of course), so I texted asking when he was available and he asked if he could schedule me in for between 1-2pm on Thursday. Yes I replied, then I texted asking him a couple questions about estimates for hanging large blinds and included photos. He ignored my texts that night about the quote/estimate altogether, so I texted asking if he received my messages requesting an estimate to which he replied Yes, I'll look at them when I'm at your house. (Not really an answer or estimate- kind of slippery).
So today rolls around and of course I'm at home waiting on this handyman to show up (of course I organized my day around him) 14 minutes before he was due for our appointment, he cancels.
He says: Can we meet Saturday 9-930? Caught up in work.
(No apology for the inconvenience, or wasting my time, just a crap text).
Me: You know Gary, let me talk to my boyfriend about it. After reading your Yelp! reviews we expected a little more professionalism to be honest.
He says: Well I've been sick for the last month and been out of commission. I've been trying to catch up on my jobs. Sorry if you feel that way. I know I can't make everyone happy.
Me: It's not a feeling. You cancelled 15 minutes before you were scheduled to show up and have been unresponsive and not very communicative with me. Those are facts. While I understand it's impossible to make everybody happy, you could do a much better job by being a little more professional.
Then-- radio silence.
Gary, you can make customers happy; how about apologizing when you're wrong and unprofessional instead of #1: making excuses, then #2: blaming me, or acting like I'm the one with unrealistic expectations when I've accommodated the date and time YOU chose and then flaked on. Would not recommend.
Phoenix, AZ 85023
Plumbing Service