We are on a fixed income, so even though we have been happy with rotor rooter snaking our drain every couple of years, we thought we would try someone a little less expensive. Huge mistake. Bryant people came out, but told us that the drain that obviously was over- flowing, was not the problem, but they didn't know what was. So they said they needed to come back in 3 days with different equipment. Meanwhile, we couldn't do laundry, were using paper plates for dishes and desperately trying not to flush the toilets. YIKES. The third day was a Friday, and we still hadn't heard from them, so we called and had to leave a message. NO RESPONSE. So now, we are faced with paying double rates for someone else to come out on a weekend, or suffer several more days, until we can get an appointment on a weekday. There is NO excuse for leaving a customer in this position. Completely unprofessional, and inconsiderate! There was no misunderstanding, miscommunication, nothing like that. Just an uncaring, unprofessional company. If you are looking for a reputable, reliable plumbing company, look elsewhere.
