Sean H.
02/03/2022 12:00:00 SA
Around the beginning of the Month of January, 2022, we started searching for HVAC companies to replace our furnace, which was not keeping up with the thermostat, and it was very cold inside. Upon contacting various companies, Main & Sons was the first to offer an in-home estimate. This is where the bad review starts:
It took a week to get someone here to do the estimate, which was fine, as they said they'd been busy. Once here, the technician was courteous enough, and seemed to know what he was doing. Upon leaving, I was informed that someone would contact me with an estimate. Someone DID contact me the following Monday, wherein they gave me the estimate through email.
On their own website, it says to ask about the makes and models and serial numbers of any product used in the job, so I replied with those questions. Not only did I receive a poorly worded response, but it was one sentence, explaining that when the installer got the info to them, they'd get the info to us. It took two weeks for them to come up with the make and model of JUST the furnace. Meanwhile, we had been struggling to keep our house warm the entire time.
Maybe I could have and should have contacted more companies, because when we finally had enough of being cold, we contacted another company, who had the estimate done the next day, and the new furnace installed the following day.
Here's the thing. Don't give estimates if you don't have a clue what is actually in the estimate, and, if a prospective customer says they are cold, you find a way to help, or you IMMEDIATELY decline to do the job. Simple as that. I will absolutely never be using this company for anything.