C G.
09/08/2016 12:00:00 SA
i live in cary nc. i called this group because i needed someone to check my property for leaks. This group came highly recommended to be a local plumber. I contacted this group to discuss my need. Their return call was next day which is ok. i discussed with them that the city was telling me that potential water leak was not on my property but probably on the city side. Having discussed with this group, we made an appt. I called to confirm the appointment the day before they were to show up. They noted that maybe the other plumber in this group had this info about an appointment but that they would be out to my house at the arranged time. They even agreed to call me to give me time to get to my house from my daily work location.
Even though the initial cost of this effort was 450.00, i agreed that this work needed to be done so that, if there was a leak, the city would come out and repair the leak. Once the group showed up, on time, they informed that they were not permitted to test for the leak on the city water line. We had discussed and agreed on this work ahead of time. time spent; 20 minutes. And i was charged 150.00 for their travel time. And the leak problem still exists. So back to the city.
I am unhappy with this organization and would not recommend them. My expectation was for them to help me find the leak. And the discussion was for them to see if the leak was on the city waterline that feeds into my property. Because this waterline belonged to the city, they were not able to test. So, this is fine. they should have told me in discussion and setting up the appt that they were not able to help. Poor communication. And i get to pay for it.
No thanks.
