Windheim Plumbing & Heating

These guys are great! Fast and friendly service. Let's face it,...nobody wants to have to call up service people but if you must you want them to show up, do a thorough job, & give you a fair price. These guys did just that plus they stand behind there work. Two thumbs up!

Very competent and professional plumbers. Their quote wasn't the lowest, but they did top notch work that I'd happily pay a bit more for, their followup and punctuality was perfect, and they didn't give me a hard time when I asked to have a permit pulled, as a couple of other plumbers did.

Contrary to the experience of one of the other reviewers, the estimate on my job was free - perhaps because it wasn't a service call, but was an installation of new equipment.

Marco was excellent and fixed my clogged shower in 20 minutes. He was very professional and courteous, giving advice on preventing such a clog in the future. Would be 5 stars if it wasn't so expensive. Over $200 for a clogged shower, and 20 minutes of work, using an electric auger to remove the debris is quite a lot. But the service was very speedy and good

I had Marco from Windheim Plumbing this week to do two repairs. Both were done in a careful and swift way. One was a repair that needed a new toilet, and Marco returned to do an expert installation. He was very thorough, and left our home in excellent condition. I would recommend this company.

Last week I was experiencing a toilet that wasn't flushing properly in my downstairs bathroom. Upon flushing, the water would fill to the brim and then drain out slowly back to normal. My husband works over an hour away and decided to contact this company as they are located in town and didn't want me to not have use of the downstairs bathroom with 2 small kids at home. The gentleman showed up, snake (I assume?) in hand and I showed him what was happening. He flushed the toilet and turned on the sink. He told me that if the toilet was clogged, that it would be overflowing with the sink on. He never once attempted to plunge or further check for a clog. He opened the back of the tank and told me that we could replace the guts of the toilet, for a few hundred dollars, but that would be a waste. He then suggested that we replace the entire toilet because, and I quote, It's a no name brand. I called my husband on speaker so he could talk to the gentleman as well. My husband explained that it wasn't quite making sense and he asked him to check a bit further. We went downstairs and I showed him the pipes in the basement, still on speaker with my husband we were told there was no clog because he could hear water running through the pipes. My husband asked a few more questions about the possibility of just a clog and was told that the diagnostic he performed was how they get started. We asked for the invoice for the visit and that was it. The invoice clearly states no clog along with his suggested repairs. Suffice to say, my husband came home from work later that evening, gave the toilet one good plunge and voila! Water drained out normal and no issues since. I decided to call them yesterday, a week later, just to make them aware of what happened. I spoke to the owner, let him know that I did not expect a refund, and he did not dispute my claims. He did let me know that he did not want to have an unsatisfied customer, so that they would apply and $85 credit to my account to go toward future services. While I appreciate the gesture, we certainly would not consider using them again. I just wanted to share our experience.

Emergency call to fix a leaky sink and hosed my elderly parents over $950 and won't provide an itemized invoice and won't deduct earlier service call as promised.

All they do is erase all the bad reviews. Stay away from this place. Read my review in the BBB. Rip off.

$79 to come give you a quote. Contractors do not charge for quotes and if you believe otherwise, you are a fool and sucker for using them. It is standard practice to get 3 bids before hiring a contractor. They are basically counting on you not to do that so there are essentially targetting the uneducated/uninformed customer. I've also used this place for emergency calls and they were obnoxiously expensive. By far the most expensive plumbers I've ever worked with.

EXCELLENT EXCELLENT EXCELLENT! With regard to price, friendliness, ease of transaction, and customer service. I can't say it more plain than, I LOVE THEM!!! I would not go to anyone else other than them. Don't bother going in to the yellow pages like I have before, closing my eyes and pointing to a spot to call a plumber I didn't know. If you go with Windheim, you will be completely satisfied!!!

It was very bad customer service. I called them in early morning for the problem of the heater. Our garage door was opened. Workers of the company without anyone's permission started investigating the heater. My wife came downstairs due to the noise in the garage. The asking price was 25% more estimated. My wife asked them to call me to discuss the technical problems as well as the price. The owner stated that he called, but he never did. I called them immediately after they left without any notification. The owner told that he can provide service the following day. Please stay away from this company, very rude and unprofessional.

I found Windheim Plumbing after frantically calling around trying to find someone to come out to fix my leaky shower the same day. They were very friendly on the phone and assured me that they would be able to come out to look at the shower that day. The plumbers (Marco and Phil) arrived at the time that I was given, and were very friendly and courteous. They took obvious care and there was clear pride in their work. I was given upfront pricing for everything and the repair was done quickly and efficiently. I really liked that I had the option to pay by cash, check or credit card as well. They saved me from having no shower for a weekend that we are having house guests and I am so grateful. I would definitely use them again.

Nobody likes to have to call a plumber, but when you do, you want one that treats you decently.

The only reason its 4 stars and not 5, is that they have a one hour minimum and no free estimate. I can understand it, because they have to come to my house. That being said, when they get there, they do their best to get in and out in a fast time, they treat your house with respect (guy even asked me if he wanted me to take his boots off in our mudroom - this was a very nice touch). He wasnt a salesman, didn't try to push stuff on me that I didnt want, or could do without. He might have gotten an extra $50.00 off of me had he done that, but probably would have lost me as a repeat customer. Smart business. They were upfront about the cost of the hourly rate on the phone, so even though there was no onsite estimate, i knew what i was going to paying before I said yes.

If I need a plumber again, I will definitely be going back.

Completely satisfied in every way. Windheim was courteous, prompt, fixed only what needed fixing, without padding the bill, service tech was friendly, and service was VERY REASONABLY PRICED. So easy. So pleasant! I won't use anyone else from now on.

Woke up without heat this morning and it was 27 outside. Called before 8am and they sent Tyler out 10 minutes later. He was quick, courteous, and very thorough. Heat restored within an hour. Awesome job! Definitely call them if you have issues. Thank you again for the wonderful service!

Not Recommend. Spring 2018. Issue: Leaking bathtub faucet. I was told there was an 80.00 fee to show up & give an estimate and that fee will be applied to the cost of the job. The quote was $483.00 Yikes! I refused the offer of repair and did the job myself for a cost of 20.00 and 20 minuets of my time. There are times when being ripped off is more damaging then others. Charging near 100.00 bucks to be told we want to overcharge you by hundreds more is extremely unfair to the consumer. I did not have the money to throw away on a business who's MO is guilded by the opportunist mindset of Windeim's ownership. What a lousy world it would be if all business owners allowed themselves such behavior to the communities they are apart of.

They came highly recommended from a close friend and they did not disappoint. I worked with Tom to have his team repair a service line at my parents house and it couldn't have gone better. He was incredibly helpful and clear about the work being done. He was fast to get back to me whenever I had a question and worked with us on cost. My parents were incredibly pleased with his work. Would use them again in the future without question.

They don't break out costs in parts + labor which is my biggest gripe. For a simple repair that will take a short time this is not a good deal for the clients but for a bigger job like installation it may make more sense. Also they could be cheaper on the estimates which are $85 incl tax -- maybe more like $60 for up to an hour would more reasonable (in this case the estimate took 15 mins) when the national chains do it for free.

I always feel good about paying a little more to support small business in my neighborhood -- we all have to make a living -- but since the pricing was not transparent I couldn't tell if I was being totally ripped off or not. They were apologetic about this but I was not comfortable to proceed. The way I see it I paid them $85 to give me the kick in the a** to do it myself! Lesson learned.

We had to have our sump pump re-routed to the outside, washer hooked up to the appropriate sewer line, AND an ejector pump with new utility sink installed. Tom and his team were great! They responded to my call and visited the premises on the same day, gave me a quote that evening, and scheduled service in a timely manner; nothing but professionalism from this place.

5 stars!