William J. Guarini

I am a Worry-Free customer through my local utility. On Saturday morning (Sept 7) I noticed water leaking from my hot water heater.  I called the utility company to get a new unit installed. They put me in contact with Guarini Plumbing. Unfortunately I had to wait through the weekend until I would hear from Guarini to schedule the installation. They called around 7 AM Monday morning to say they were available later that day if I was. I was!  They gave me a two hour appointment window. Two gentlemen arrived after 30 minutes of the window opening.  

The gentleman were knowledgeable, pleasant and well skilled. They reviewed the steps they would take, asked for my permission to change some water valves (which I was going to request, they beat me to it!); checked my chimney for exhaust safety and got to work.  

For a job involving water and soldering, they left the site clean and dry. They gave me a very thorough run through on the operation of the water heater control panel and they were on their way. They were done before the two hour appointment window closed!  I would most definitely recommend Guarini, it was a pleasure doing business with them.

Made the mistake of attempting to replace my hot water heater with PSE&G who unfortunately subcontracts Guarini in my area Hackensack to do the install. They come out the day of, and found my vent piping to not be up to code. From there they offer no resolution, they just want to high tail it out of your house, I practically begged them to discuss alternatives to no avail. I called the office and they wanted $195 an hour just to discuss the venting. I ended up without hot water for 3 days before I scrapped the PSE&G idea and called a reputable plumber that did an amazing job for a fraction of what these clowns wanted. Gave 2 stars because the office people attempt to be helpful but the installers are completely useless and deserve 0 stars...

I was told there would be a refund for the boiler I choose. I sent the paperwork in but was denied by .01 environmental score. I contacted them 2 times, no reply. Don't believe what this company tells you. Get it in writing.

These plumbers came to the house and misdiagnosed the problem. Later that same day I had the same problem, so I had another plumber come because I didn't think Pat and Pat Jnr analysis of the problem was right. The other plumber pinpointed the issue immediately. I contacted Guarini the following day and told them about the misdiagnosis and resolution, they apologized and said they would not be charging me for the service. Five weeks later I received a bill from them. This time, Linda and supervisor Robert insisted I had to pay, that they had no record of the conversation that took place the day after the service. I'm hugely disappointed with this customer service, and further disappointed that they insist that their plumber did a good job. There are more honest plumbing companies in Jersey City.

Great experience today with plumbers, Pat and Pat. Jr. Linda also was so helpful when I called the office. First time I've dealt with a plumbing company where I felt they were not swindling me. Thanks guys!

Really top notch service! I own a home in jersey city and unfortunately had a lead water line and a collapsed clay tile sewer line. This was a big job considering the sewer line was 10 ft. deep. I got a few quotes from some other plumbing companies and they were mostly around the same price; some were very high though. But after speaking to Bill Oriani in the office and having him walk the job I was confident he can get the job done.

Rachel in the office took care of all the scheduling and permit setup! Kudos to her as she had to deal with the historic department, building department, and traffic control. Living in JC; trust me that is no easy task!

Guarini completed the job in 1.5 days and explained and showed everything to me every step of the way. Overall great service and fair price for job that was done! Thank you Bill O. and Rachel!

200 bucks for labor. Cost is expensive. Be careful with your time. They do decent work but cost is outrageous

Guarini plumbing gave me an estimated time and I  was 20 mins late due to work and traffic. They Waited for me. Ervin and Edy were the two men who came out. They were diligent and efficient. My heater is in a  pain in the butt location. But they were able to do the job well and quickly.

On time, very professional, top notch job.   Repaired all my shut off valves and my leaky toilet in my new apartment.  Great job from start to finish.  Will use them again.

Very respectable and easy to work with. I had plenty of questions but they took their time walking me through the process.

Hired Guarini through PSE&G and they were extremely professional, accommodating, and friendly to work with. I didn't think the hot water heater they installed got the water temp hot enough long enough so they came back and raised it a bit and it's perfect now.. thank you Steve and the Guarini team!

They did a fantastic job. Everything about my interactions with Guarini plumbing was great.

Carleen in their office was very responsive and helpful in scheduling my appointment and getting a COI to my building. And the plumber who did the work was nice, got the job done quickly and was very helpful in explaining things to me. If I ever need a plumber I will certainly call them again.

If you see my prior review for A&D plumbing in Hoboken, you'll notice that I spent about a week trying to reach them so that they could (make money off of me!! and) fix the leak in my shower. They never returned my calls.

After speaking with my management company on Monday, 3/1/10 I was told to call Mr. Guarini's office. They were incredibly accommodating and came THAT afternoon. The 2 men who came did a great job and the leak is gone.

Like all plumbers/contractors it's a good thing I planned on cleaning after they were here since things in and around the bathroom will always getting dirty, but I guess that's par for the course.

I think the charge was around $125+tax for 1 hour which to me is a hell of a lot but it seems like most plumbers charge around $100 or so, so it's not much more than normal.

Thanks Guarini for fixing my leaky faucet! You'll be my go-to from now on.

They are fast and responsive with fair pricing.  We had a leaky boiler and they were able to come out that day and fix the issue. If you price check them with 10 plumbers, I am sure you can get cheaper but you get what you pay for.  I have used them twice and will use them again.

The plumber never showed up to his appointment. We called the office and they said that the plumber will come later in the day. Never showed up and nobody apologized. This was just before a long week-end when we could not call any other plumber.

Zero for trust
zero for customer service
zero for courtesy.

My request was not urgent.  They responded w/i 48 hours and then set an appt for the next day.  Freddy was professional, quick and we will use Guarini again.

Very, very pleased with the service I received today. The faucet in my shower stopped working last night (the handle turned and turned but no water came out). I called several plumbers beginning at 8:00 am this morning. Guarini Plumbing answered my call and the receptionist was professional and pleasant. She explained the rates to me and spoke to a supervisor to see if they could fit me in today. I was told a plumber could be here between 9:00. am and noon, so I took the appointment. The plumber called my cell phone at 9:45 to confirm my address and let me know that he would be here in about half an hour. The two plumbers who came to my house were pleasant and professional. They quickly figured out what was wrong with my faucet, turned off the water in my building, got the part from their truck, got the faucet reassembled and working and the water back on within 35 minutes of arriving. They charged exactly what I was told they would charge when I called this morning. I will not hesitate to use them again and will recommend them to my friends and neighbors.

Bill's company was recommended to me by an old friend that lives Fairview. This job was to replace an old pipe (with a hole in it) in my Uncles house in North Bergen. The plumber that came, Freddy, was quick to access the problem and take action. He was done replacing an old section of black pipe in less than an hour. Very happy with the service and...the price!

We could not get a timely response as to a call back with an estimate for our needed repairs or even a timely call back. Then one of the customer service reps took issue with us when we spoke to another rep -- just to see where we were in the process.  We finally got a call back from a rep who abruptly put us on the line with one of their plumbers who quoted an exorbitant rate site unseen with more attitude. We went somewhere else successfully at at lower rate overall & zero drama.

Horrible plumbing, PSEG dispatched them to do an emergency service.  When they arrived they found out the unit was under warranty and refused to replace it or call PSEG.  They would not wait for me to call PSEG they simply left stating I would need to pay an additional $2,100.
First of all a brand new tank is $1,000 I already was paying $575 + $42 for the service and permit to PSEG.  Make sure you call around before replacing a water heater.  Mine was under warranty they would not honor if it was out of warranty others were charging much less below $2,000.  Make sure you call the manufacturer to verify the warranty before this company comes they will not wait for you to make a call even if it is an emergency repair.  On top of all this as I explained to them PSEG does the billing not you so why are you asking for an additional $2,100 to be paid to you directly and not willing to call PSEG.

I was very impressed with their customer service and promptness.  There was a honest miscommunication on everyone's part yet they made it right and came to my house and installed a hot water heater including scheduling an electrician to do work too.  I would absolutely recommend using them to install a hot water heater.  The unit worked perfectly and the plumbers who did the work were professional and friendly!

There was a problem somewhere inside our toilet which caused a leak in the apartment below us. Ah, the joys of home ownership.

I looked around Yelp and Angie's list and decided to call William J. Guarini plumbing to help us identify and fix the issue. I spoke with Linda and after asking me a list of specific questions she told me they could have someone out to look at it the very next day. She clearly outlined the cost per hour ($165) and that it would be plus tax plus materials.

The two gentlemen, Roig and Manny, arrived exactly on time and with tools they may need. They looked in our unit and the unit below and quickly identified that we needed a new wax seal.

The issue was identified, repaired neatly and fully operational within one hour. Roig and Manny were incredibly friendly, efficient, and neat.

Plumbing issues come up sometimes and it is great to know there are prompt, reliable plumbers out there to quickly resolve the issue. I definitely plan to use William J. Guarini plumbing again in the future.

After a frustrating morning from a condescending PSEG guy. I called PSEG and they recommended Guarini to replace my water heater. They guys (Dave and Erwin) arrived within 30 mins. Very professional and they explained everything to me. Never once talked down to me like Vinny from PSEG did this morning. Thank you guys for replacing my water heater and doing a good job at it!

We had a broken shower control handle and we were able to call and get a plumber the day of which was great but the plumber then called and was complaining that he won't be able to make it that day and I really wasn't sure what I was supposed to do about that, I guess he should of called the office to talk to his dispatcher but he ended up coming anyway. He sees the shower control and asked who did this, it was my father's earlier mistake while he was adjusting something but I don't know why that matters. Then while he was working on the upstairs bathroom he called my father downstairs to turn the water on. Since the water is off in the house he turned the water main on assuming he's done with whatever he has to do. The plumber starts yelling that the water is spraying and to turn the main off again. He wasn't finished and he starts arguing and says that he told us that he said the water faucet specifically I was in my bedroom next to the bathroom and I all I heard him say was turn the water on so not sure if he misspoke. Could of just said to open the faucet downstairs to purge the air. Then he said he's going to take a break to dry off and he starts complaining on a call to someone in Spanish about us. Eventually got the job done so idk weird experience. Good if you're trying to get a plumber quickly, communication and professionalism is not there.

Would use them again and would recommend them to others.

Used them twice. Good service, excellent work.

the Techs are amazing respectful and knowledgeable. They did an amazing job installing my water conditioner. They did a great job in explaining how the water conditioner works, and what is involved in the install. Highly recommend this company for all your plumbing needs

They were great.  I live in a 6 Unit Condo Building and we needed to replace 4 heaters this week. Great prices.

Jeff and Fred came in with their crew and installed three NYE morning. The fourth was scheduled for 1/2/15. They worked fast and efficient. Super friendly and played some real good music. :)  Explained everything and walked us through every step.  

Best part- our hot waters lines are all mislabeled and seem to connect to multiple units. They helped us track down which hot water heaters connected to which units.

We are having them come in again to do some other work.  

Highly Recommend!!!

Have Fun

Dealing with this company is a dream. They  go out of their way
to make you happy. Had a problem with my hot water heater
pressure valve and expansion tank. Everyone went over and
beyond to satisfy me. Well worth the price, very good value.

They were assigned to me as contractors from PSE&G to replace my hot water heater. First of all...they showed up on Sunday morning which was AMAZING. I was not expecting to have hot water back within 18 hours of my tank busting. They were fast (it took them about 2 hrs). They explained the process to me, showed me how to work the new tank and tidied up after they were done. Courteous too.

I was promised to have my sink leak serviced right away and they took over three hours to get here. Then I was overcharged with a total different price I was told , EVEN THE TIMING THAT GUY TOOK FOREVER IN HIS VAN TO DO SOME PAPER WORK!!! Ridiculous