Came out to diagnose an issue and did not tell me ahead of time there would be a $50 fee. I do not appreciate surprise fees...should have told me on the phone when I booked the appointment.
Another local plumber I've used did not charge a fee to show up, look around for 10 minutes, and not do any work... it's called building goodwill for future business. He will be the plumber who gets my business when it's time to get work done.
I can't speak to the quality of work, but this kind of surprise fee tactic makes me reticent about hiring Bury brothers in the future.