Laurie Y.

10/20/2013

Just a final update. After having a second company come in for an opinion, since every fix done by AJ perri didn't work, I told AJ Perri to remove their unit, refund my money. Took 2 weeks of fighting, physically going to their offices and then not letting their techs into the house on the day of removal(the check for my refund was on Mr. Perri's desk) a runner finally brought the check. Unit left on my front yard for someone else to pick up. One poor young man left to load a huge central air compressor.
New Unit installed by a different company...not a problem since. The new install took 16 hours as mistakes created by AJ Perri were fixed.
Stay far away from this company. They talk a good story, but cost me thousands in missed work, days with no air and aggravation.
The disclaimer posted here by AJ Perri that my situation was resolved doesn't tell the whole tale.

Jae K.

06/02/2022 12:00:00 SA

Came out for service, replaced 'dual capacitor 40/5' part ($20) and charged me $485. Took less than a minute to attach the leads and done. Watch out, they will scam you and ruin your day. Total deception, can't be trusted.

Debie C.

04/01/2014 12:00:00 SA

short and sweet _ they told me i needed $1000 worth of work but should just get a new $17,000 furnace, but would sell it to me for $12,000 if is signed up now. got second opinion - it was my thermostat. furnace ran fine all winter.

Carine F.

01/09/2015 12:00:00 SA

We had a new steam boiler installed by some guy that came recommended to us. Turns out we were taken to the cleaners by this guy. The house had huge pockets of freezing air, the boiler's water level was way below the recommended level, and when we moved the heat up to about 80 to get the whole house heated, the knocking in the pipes became so loud and violent that water was spewing out of the radiator valves. A lose-lose situation. Out of pure desperation and fear of harming our new boiler, we decided not to let this contractor into our house again, so we called AJ Perri. They sent out a very competent Josh Doyle and we cannot praise him enough for the thorough investigation into the botched installation. He explained in laymen's terms why our delicate and old (but wonderful) steam system was not operating optimally. He was very patient and thorough in explaining what had to be done to correct the problem and assured us when he left that our system was a good one that will serve us well. He told us that he would have to return to replace an incorrect auto feed part installed by the first installer, but that he had skimmed the system to be fine until he returns. A matter of hours later we received a call to schedule his return visit to install the appropriate part. Its a real good feeling when you have a sense that the con-man is out the door for good and your heat is in good, capable and trained hands. This old house is not knocking in the pipes any more, and we thank Josh Doyle of AJ Perri for that.

Lucille I.

11/07/2018 12:00:00 SA

I moved into my town home about a year ago and was told at the time I bought the place by the inspector that my furnace would have to be replaced b/c it was so old (almost 30yrs). Also my hot water heater and a/c were also due b/c of their age (25yrs). So I had the whole system done b/c I did not want to deal with high bills and wait for the furnace, hot water or a/c to go...I did the bundle package, they have 10yr warranty on parts and labor. And they put in Carrier products and yes they are probably a bit pricey but I was very satisfy and he guys that came to install were very professional and on time. They did a great job of installing and did not leave a mess, you wouldn't even know they were there and my system runs so quietly now I don't even know it's on. The system came with a Nest system which I can control my heating and a/c remotely. So I was a satisfy customer and very surprise by the negative reviews.

Josh S.

3/26/2017

Way to overpriced, quoted me 4x more for a furnace replacement, than another local company. They were prompt and professional, but their pricing is out of wack.

C F.

12/14/2014

I had called AJ Perri the to clean my oil fueled boiler which they completed in a timely fashion and showed up on time. I had an issue the following week which the attended to the same day I called. That was about a month ago.

Yesterday I called as the boiler was making more noise than usual, Kyle W came to my house within the expected window and was able to take care of the noise issue.

David S.

1/31/2014

They are not what they used to be there service was great now after getting larger there service has suffered and over priced parts almost 6 times the price that I could buy it for. Tried to charge for the service call 2 more time after the first one because they didn't have the parts on the truck and the replacement part was broke .There service guys are always trying the hard sell to replace the units use caution when dealing with them

Akim Z.

5/24/2018

Received a quote to replace a furnace/AC - almost double a price of anyone around. Provided them a competitive quote for their price guaranty program and never heard back from them again.
Don't waste your time...

Scott S.

11/16/2016

First plus, they showed up on time. Had them come over to do a furnance tune up. He was done in about an hour. No mystery problems. Of course there was the upsell for a service plan, but that's to be expected. Nice guy, seemed honest. I'd call them again

Richard R.

5/24/2016

We had a bathroom drain problem. These guys took one look at it and gave us an outrageous estimate and wanted us to allow them to KNOCK DOWN WALLS to fix it. This is for a backed up bathroom sink.
I said thanks but no thanks.
Turns out the vent on the roof was clogged. An honest and smart plumber looked at the roof first thing and had it fixed in an hour, at about 1/5 the quote that A.J. Perri gave.
And they still charged $100 for their bloated estimate.Beware, especially if you are elderly or infirm.

D P.

07/08/2021 12:00:00 SA

I waited nearly 7 hours for them to show up and another hour on site for a total of 8 hours of my time. During the 7 hour wait, they repeatedly offered false promises that the technician was on his way. Clearly there is a reason their reviews are so poor.

Claire K.

11/08/2016 12:00:00 SA

The technician arrived on time and explained exactly what he was doing. He also took the time to clean up everything after he was done. I would definitely recommend them to others and will continue to use them in the future.

Nicole M.

9/14/2018

Beware these guys are criminals!! They will try to up sell you at every turn. Definitely get a second opinion. My Air conditioner stopped working this summer and I called AJ Perri. I thought it was the thermostat so I went and bot one so I had it on hand. The first tech told me it was going to cost $1500. The system was frozen and when it unfreezes it will ruin the mother board from the water dripping all over it, but when he gets in there to replace the mother board he cant guarantee it will work because I have an old system. So basically wanted me to pay $1500 and didn't know if that would even fix the problem. Then he suggested we call in a more senior tech and he can quote me for a new system. The 2nd one basically tried to freak me out into getting a whole new system. He told me my system was so old and illegal (uses Freon which is not allowed for new systems, but its not illegal to have a system that uses freon), that it has holes in it and it will blow up or start a fire once I started using the heat and quoted me over $17,000 dollars, yes $17,000. I told him for that kind of money I needed to get another quote....I was told, well you can get another quote, but they cant get permits in a day, they cant offer you a 10 year guarantee, blah, blah. Well I had someone else come in and it ended up it was the thermostat. He did admit the system is old, but he got it working and assured me it wasn't going to blow up or start a fire. He used the thermostat I bot and charged me for labor. So that with the charge for the visit from AJ Perri it cost me $300. From $17,000 to $300. If that's not criminal I don't know what is!!!!

Mirella C.

10/12/2022 12:00:00 SA

Replaced my heating and cooling worst company ever .customer service no help managers no help warranties don't mean anything with this company. No heat and they refuse to help .service contract which we payed extra for and is useless don't want to replace parts that are under warranty. No help do not recommend worst company.

P R.

03/08/2022 12:00:00 SA

Two appointments over 5 months. They don't call to confirm anything the night before so make sure you call and confirm. The first appointment was to install a very expensive new hot water heater, they never showed and they never called. I finally had to call them and then they informed me the technicians van was broken down. A second appointment five months later was to adjust the standard hot water temperature, I was never asked if it was OK. They did call to let me know they would be late and then they called to let me know they weren't going to make it. So needless to say I will only use them because I have a five year maintenance contract with them, other than that never again! Two appointments two no-shows. I feel like I'm on punked!!!

Mi I.

06/08/2022 12:00:00 SA

First of all, at the time my appt was made several weeks ago in mid-May, aj perri said no appt available for a couple of weeks until now. The scheduler told me the date but no time given. The day before the appt I had to call to find out the time, which was told by customer rep Matt to be 12 noon. Come the day of the appt and 12 noon come and gone, nothing, no call no text. Had to call them to find out it's between 12-6, which Matt failed to disclose.
Four hours later, the technician tom showed up. He was aggressive, rude and belligerent. He said if he kept diagnosing, it's going to be a different rate. He failed to show what that rate was and kept going. Afterwards, he went to grab a binder and put on the invoice $387.5 for HALF AN HOUR OF LABOR. You read it right, ALMOST EIGHT HUNDRED DOLLARS PER HOUR. When asked to speak to the company aj perri directly, he started yelling and shouting so loudly that the neighbors can clearly hear the commotion. It was totally unprofessional and shocking. No idea as to why it was so offensive to him to speak to the company. He kept saying you are going to get me fired Why you would worry about that if you did not do anything shady?????
How in the world this company even had 4 star review is beyond me. The experience was disastrous, humiliating and traumatizing with his cursing and shouting. If this review platform allows negative star for the review, that's what it deserved. He was asked if he had a shoe cover, if not, one can be provided for him. He put it on once, took it off. Came back to the house without any shoe cover thereafter multiple times. TOTAL DISRESPECT FOR THE CUSTOMER'S HOME!!

Brian B.

11/03/2018 12:00:00 SA

The repair process was good and the technician worked neat and clean. The pricing was VERY expensive compared to other quotes and I only has the work performed because I was already on the hook for the $50 fee the charge for estimates. In a pinch or emergency I am sure they perform the repairs in a very timely manner but beware of pricing before calling.

C J.

12/22/2010

AJ Perri does not even deserve 1 star. DO NOT USE A.J. PERRI.
Honestly please do not use this company. Call around and get second opinions if you do, because you'll find someone else that can do the same job at a much better price. Also the funny thing is that the only person that wrote a good review about AJ Perri was Perry A. This company really thinks the rest of the world is stupid.

Stacy S.

3/24/2016

Wow. I really wish I had read these reviews before I used A.J. Perri to maintain and then (two days after their maintenance visit) fix my heater. I called them out to check my heater since I'd received a coupon in the mail for some discount off their maintenance service. The guy came out and supposedly cleaned the motor and gave the heater a tune up. Two days later, the heater isn't working. Absolutely will not come on when I turn on my thermostat. I called them back to fix it and was charged a whopping almost $800 for them to replace the motor. I just assumed at the time that it was just a strange coincidence that the heater stopped working right after they'd 'maintained it. Never imagined that this was a rip-off tactic that is part of their usual business practice. Thanks, Yelpers. I'll be sure to stay way from this company and make sure I do my research in the future.

Qasim T.

12/06/2022 12:00:00 SA

worst company ever. they are charging me $120 for one visit just to tell me what is wrong with my hot water heater and after waiting 4 hours a guy called me saying well I can't find parking so either you pay for my parking if I can't find parkin' I can't come in. wasted my whole day and rude staff. spoke to the owner as well and he said the same fucking thing..... we can't park outside and we can't park in the parking space because our trucks won't fit and if you don't have parking for us in the house we cant help you. this company is a rip-off. when they send someone to check what is wrong with your hot water heater, boiler, or plumbing that person can fix it then and there but they won't and they will charge you for that visit. bullshit company. I'll make sure everyone I know who is in this industry not to use them.
I am a property manager in the Newark area.
DON'T USE THIS COMPANY THEY ARE GREEDY PEOPLE WHO WILL CHARGE YOU WAY TOO MUCH. STAY AWAY

Barbara F.

7/20/2015

These people are so overpriced and do NOT provide exceptional service.
1. They replaced my air conditioning unit and installed it backwards.
2. They used a piece of tape instead of a real metal or PVC cap as a cover over the pipe that emits carbon monoxide into my house
3. They make you use their maintenance service for life to guarantee the new heater and air conditioner in case anything goes wrong with it. They don't tell you this until the job is done.
4. They make you wait a 5-hour window each time they are providing maintenance checkups to your units.

Basically, they don't care about the customer. They do what is best for AJ PERRI.

I'm sorry I ever used their service.

Arun A.

08/01/2017 12:00:00 SA

TERRIBLE TERRIBLE company. STAY AWAY and Don't get fooled by their sweet talking operators. They are very good in NOT returning your phone calls. They could not care less no matter how urgent the situation is.

jeff m.

2/15/2014

Total rip-off! They came and gave me an estimate to replace a circulation pump. They tried to sell me one for $1500 - I had another firm install one , exactly the same one ,for $800 . What's worse is they claimed a bunch of other stuff was wrong and suggested I get a new boiler, from them of course. The company that ended up installing my pump said nothing was wrong with my boiler. Someone should call the Consumer Protection Department. Maybe I will.

Vic M.

09/08/2014 12:00:00 SA

Please be advised that a representative form AJ Perri Inc came out to see my parents for an air conditioning problem. Their home is six years old and instead of diagnosing the problem, they sat down with my mom and dad and told them they needed a brand new unit which cost over $15,000. My dad is in a wheel chair and suffers from dementia and my mother has althseimers. When the nurse that was over the house saw my dad give the man a $5000.00 check, she proceeded to call me. This deal was done on Sunday, 9/7/14, contract issued and signed by my dad. The work was scheduled to start Monday morning on 9/8/2014. I had my fathers friend call the company on Monday morning, told them not to come, and we called the bank at 9:00am to stop payment on the check. When my brother brought over his repair man, the fuses were blown and replaced for $50.00 and the system works fine.

Jason S.

02/01/2019 12:00:00 SA

So I used AJ Perri to do my new HVAC system recently. Yes they are alittle pricey but Iam very happy. They put in an amazing system and did it the next day. My comfort in my home has increased dramatically.

May C.

7/28/2020

Talk about horrendous customer service. We bought a so called great AC unit which cost an obscene amount of money from AJ Perri in 2019. After a year, it broke. To make things worse, it broke during a week where every day was above 90 degrees and being stuck in an extremely hot house completely sucks. This is the fifth day we don't have AC. AJ Perri made an appointment to come and fix it today between 3-6pm. Close to 6pm, we got a call that they were not available to come. At 6pm...at the end of our time slot. What a joke. The person I spoke to on the call could not provide an updated ETA on when they would receive the part necessary to repair the AC unit. When I asked to speak to a manager, he couldn't connect me to anyone at the moment. He said he would escalate this to quality assurance manager and that the manager would call back once they received the complaint. Guess who still hasn't called yet? You guessed it, the manager.

Avoid this company for your heating, air conditioning and plumbing. They sell you expensive products that do not live up to expectations and their service is completely abhorrent.

Rags H.

09/09/2014 12:00:00 SA

Many AJPerri specialists have come and gone through our home these past few years. All have been professional, friendly and on time. Today we had Gregory Greier and last week was Tim Burke....both awesome. Thanks!!

Bob B.

2/27/2016

I wish zero stars was an option. This company has vultures (sales people) waiting for the Home Depot to bring them possible prey. I guess some buy at their inflated prices (two to three times the standard), but to me they wasted two hours of my time!

Note: The Tinton Falls office covers a large area.

Extra Advice: (If you wish to continue reading.)
For this area I recommend to get 8 to 10 quotes from HVAC personal that sell different brands, by sending pictures over email. (It took 9 for me to find mid line equipment at a normal price.) I used friends (from other states), EBay and other Internet sites to figure out prices. Swapping a furnace and AC is usually simple, and usually takes 7 to 12 hours for two people (think about labor charges), even if they need extra PVC pipe for ventilation of a 95% furnace. Also, spend time on the web to learn the various models of furnaces, and don't be afraid to ask to quote a specific model such as 100K BTU, 95%, Two-Stage and Variable speed. This way you can compare various brands, apples to apples. Buying a furnace in this area is worse than buying a used car. I had quotes come back missing something such as the 95% or two-stage spec, and they still were quite high. I ended up going with Trane since it was forty one percent less than Carrier in this area, and just as reliable. Below is a web site that has list prices for Trane and Carrier models.

webhvac.com/2011/07/carr…
webhvac.com/2011/07/tran…
abt.com/resources/pages/…

Colleen H.

6/15/2017

I set up an appointment for salesperson to come yesterday evening at 7 pm to discuss
converting from oil heat to gas.
No one came and no one called.
I called the next morning. Person on phone did not apologize.
Said We have been so busy, I guess it was an oversight.

Durairaj A.

01/11/2017 12:00:00 SA

Called them for condensate pump over-flow, they recommended AC change. $7000+ Bill (this is after 4k discount). The worst part is that they put 5 ton AC for my home. which is only 2600 sqft. Now when I ask them to change furnace, they are asking another $8000+!! Such a rip off. be careful what you sign off on . they come in with coupons. STAY AWAY.

Derf D.

03/07/2013 12:00:00 SA

Beware of this business. They do flat rate charging which means there is no relationship between what you are charged and the actual labor and parts cost of the service. Recently, they changed a thermocouple ($12-15 part cost) on my home furnace which requires no more than 1/2 of labor. Even adding in 1/2 hour travel time, there is no justification for the $250 I was charged. In addition they charged NJ sales tax on the repair in violation of NJ tax rules which clearly exempt repairs to home heating systems from sales tax. When I brought this to their attention they agreed to refund the sale tax charge. Better off wiht a plumber that charges on a time and material basis for easily diagnosed repairs.

Brian P.

2/18/2017

SCAM! A service call to this company is a sales call to them to sell you a new unit

I called AJ Perri to come look at my heating system. The burner in my heating system would shut off and turn on too often and not heat the house correctly. I did research before they came on the internet and YouTube and thought it may be the limit switch, but I do not know heating systems.

I called AJ Perri because I see their fancy trucks everywhere. I was told someone could come out and look the same day. They were very good at calling and informing me when the tech would arrive, but the good ended there!

The tech arrives and within 5 minutes starts telling me he doesn't want to be bleak, but I have major issues. He starts telling me about a bad gas valve, motor problems, etc. He then asks me the last time I serviced the furnace. He calls my unit a cheap unit, builder grade. He continues and says he could give me an estimate, but based upon the repairs and service he sees it is not worth doing. He says the cost does not make sense. I should just consider replacing the unit. JUST FOR THE RECORD MY UNIT IS 7 YEARS OLD.

The tech continues to tell me the work is not worth it and says someone can come out today to talk to me about the new unit. This is when I sense this may be a scam and tell him I need a second opinion before I move ahead.

The tech then writes me a 2700 repair estimate which I do not approve and he is on his way.

Long story short it was the limit switch. A 20 dollar part not even mentioned to me as a possible problem. It was also not on their estimate. If this was not a scam to get me to buy a new unit then I don't know what is. I spent 143.00 for a scam sales call. They should have paid me.

DO NOT USE AJ PERRI. THEY WILL NOT FIX YOUR UNIT. They will tell you it's not worth repairing and want to sell you a new one.

Lizabeth B.

08/03/2018 12:00:00 SA

If there was a zero star rating, that is the rating I would give AJ Perri.
As frustrated and angry as I am by their practices, I plan to write this review as objectively and factually as possible.
I had a New Variable Speed Gas Furnace and New Comfort Series AC Installed in 2007 for $8972. I received a contract for 5 yrs labor and parts. My issues did not start to arise until 2014. Between 2014 and 2018, I started to experience issues with my unit. I have have replaced the circuit board 6 x's, blower motor wheel 2x's, the contactor 2x's, the power choke and the trans unit. I have reinvested over $5500 in my unit over the last four years.
I had my annual maintenance visit on June 28th.
I was told that my unit was getting up there in age and should consider purchasing a new unit.
On 7/3 my unit stopped working. Again, the circuit board needed to be replaced. On 7/5, my unit stopped working. Again, the circuit board needed to be replaced. In the evening of 7/5, my unit stopped working, again. A tech had come out to my home and told me that you have a crack in your blower evaporator pan. I was offered options to replace the pan $1832, pan and coil $2865 or to consider replacing the unit.
I choose to take no repair actions at that time, however I did have a AJ Perri consultant come to my residence to provide me an estimate.
To replace my existing Furnace and AC, I was given a quote of $19,767. AJ Perri was not willing to provide a discount for any of the $5500 I had invested into my system over the last four year, (not that they had a chance to win the contract anyway).
I received several other estimates, and had a comparable new furnace and AC unit installed by Binsky Home Services, for $9473.
When Binsky came to install the new unit, I asked them to assess the evaporator pan to see if they could see a crack. They did and there was no crack identified in the pan. Although they could verify that water was getting into the unit, and most likely causing the damage; it was not coming from the blower pan.
AJ Perri should be ashamed of themselves. No wonder they were hit with a $100,000 fine earlier this year for deceitful business practices. They are a price gouging and conscious-less business. Stay away and save your money.

Brian D.

6/18/2017

What a nightmare. After calling we were told the hot water heater that would replace ours would be on the truck when they got here. Once they showed up they immediately stated it needed to be replaced. Fine. Then they did not have the hot water heater on the truck (forced vent gas 50gal tank) and it would take a few hours to get here. The only reason we chose AJ Perri was so that we could get the new heater installed quickly. Then we were told it would cost $4,800 with a 10yr warranty and we also needed a couple other elements repaired that weren't included in that price. We had the guy wait as we called around. We found the exact same hot water heater we were quoted for $1,700 and had it installed with a 10yr warranty for $2,200. Oh and those elements that needed replaced? We were told by the new plumber they were better than most stuff on the market and aren't anywhere close to needing replaced as he laughed that anyone would tell us that.
The biggest issue I had was we were forced to pay the $95 fee for them to come out even though nobody in their right mind would have paid $4800 for a hot water heater.

D Q.

02/11/2021 12:00:00 SA

CROOKS! SCAMMERS! DO NOT USE!! Called this company for a clogged sewer drain...Super Quick to get to my house to fix the clog. They snaked the sewer line and promised me a free camera inspection to make sure my sewer line was ok. This camera inspection usually costs $500 but they would do this for free. They went to inspect and they told me they could not get the camera into the pipe and the only way to see the issue is to cut out 3 feet of the pipe and this would cost me $6500. AND.. if the line needs to be replaced it will be $12,000. So they left with my sewer clogging up and basically telling me it would cost me $6500. My husband went to Home Depot and rented a $60 snake and had the clog cleared in 5 minutes. I would not trust these guys at all!!! Seems a little suspicious! Especially after looking at all the other reviews below.

Jeff A.

06/04/2016 12:00:00 SA

They lure you in with a coupon, and then their prices go up up up.

I was having some issues with an AC not running properly. It's a 6 year old system. They diagnosed a blocked refrigerant line in the condenser. They have me an estimate to fix. $3,000. $3K to remove a blockage! Absolutely insane.

I then called another plumber at the recommendation of my contractor. Guys came in, gave me the same diagnosis, and fixed if for $375

I understand being the most expensive and the whole you get what you pay for BS. But that is just ridiculous. Learn how to gouge more realistically guys. Maybe 5 times the price? Maybe you'll find a sucker to go for it. But nearly 10? Are they insane?

Pre-emptive note to AJ Perri- No need to give me the we know we are not the most expensive, we are 100% guaranteed, yada yada yada.... That's fine if you are 40%.....50%....maybe 100% more money than a competitor. But there is no warranty worth a $2700 markup on a $300 job.

I will never call them again.

Katelin W.

11/25/2015

I just moved to the area and needed a kitchen faucet replaced. AJ Perri wanted to charge me $900.00 for this service. After turning down the service, they started dropping the price like car salesmen. It was so ridiculous, they got their price down to $650, which was still atrocious. I went online for curiosity sake and found the same faucet they were trying to sell me for under $200. A total ripoff and a waste if my time. Would not recommend and will call a local person looking to obtain a lasting relationship.

Mike A.

11/19/2022

I usually do not write reviews but I felt obligated. I moved into a townhouse that an old furnace. After reading and Googling I could not figure out how to relight the furnace. When I called them they quoted me the $129 trip charge. He fixed it within two minutes but would not show me what he did. However, he did switch gears and was pushing for me to purchase a 12k new furnace. He would not take 'no' for an answer and pressured me to make an appointment there on the spot to have someone come out and give me a quote. Long story short: I cancelled the appointment but yet they keep calling me to make an appointment. Please leave me alone and stop calling!

Donna P.

4/27/2016

We had a clogged drain that roto-rooter said would cost close to $500 to unclog because of it's location in the drain. Of course I didn't get that price out of them until I started questioning what hidden fees came with the $99 drain clearing.
Everyone I spoke with at AJ Perri was professional and courteous. They went out of their way to help us even though we are not in their usual service area. And $99 was really $99, no hidden fees, no but if we have to come back, or if we need to use a camera to look down the drain... and there is a one year warranty on the service.
I could not have been happier with the people in the office or the technician that came to our home. A+++

Louis D.

03/06/2017 12:00:00 SA

Stay away from these professional scam artists. They charge a low fee to get into your home and then , look out , they come in for the kill. They blew up a house a few years ago from a gas explosion. Stay away , they should be in jail.

Judy S.

6/16/2023

Our toilet's flush mechanism stopped working. We called A.J. Perry to come out. The guy came looked at it and gave us a quote of $1300 to replace the toilet. Whoa, all we want to do is fix the problem not replace the toilet. This little visit cost us $126 and we still do t have a working toilet. What a rip off. Stay away from these guys!

Jack A.

3/28/2019

Recently I had a water leak in my utility room ceiling. I cut a small hole and saw that it was one of the copper water pipes. I immediately called AJ Perri and scheduled a visit. The estimate I received from them was outrageously high. $369 to cut a hole for access and $500 to fix the pipe. I told them thank you but no thanks. I then contacted another local plumber who did the whole job for just $125. AJ Perri is the biggest ripoff establishment in the world and should be investigated by our state. DO not ever use this company.

Bob K.

8/17/2020

I wish Yelp and other rating sites could include ZERO stars in their ratings of a business. WHY? Because that is what I would give AJ Perri. As far as generator repair is concerned please do not depend on this company for your service needs. I called them up to fix my generator, and was assured that the person coming out was going to be experienced and the truck would have all the essential parts necessary to fix the problem. Several days later a technician came out parked in our driveway and I overheard his conversation with his manager stating that he did not know where the parts are for generators in his truck and that he was not experienced in fixing generators. Not a good start. He troubleshooted, took some pictures and then we spoke to his manager on the phone on they assured me that all the parts would be ordered and everything would be taken care of as soon as possible. And you know what, I don't blame the technician who came out there, it was AJ Perri's fault for sending out the wrong person for this particular job. Five days passed and they called me again stating that another technician had to come out and reevaluate the generator again. I spoke to a manager concerning the whole story that had transpired for the last week and half now and she told me that she was so sorry that I had such a bad experience with AJ Perri. I cancelled the account and all appointments and was told that we would not be receiving any more correspondence from them ever again. WHAT HAPPENS!!! Three days later I have an AJ Perri technician showing up at the property again unannounced. SERIOUSLY how is it possible for the core, primary departments within a company to have such a lack of communication with each other. And to be honest, I try to refrain from writing bad reviews for companies or restaurants because I know how difficult it is to run a business and sometimes everything doesn't go as planned but after this experience I was irate and I had to take some time out of my day to write this review so that other people would not have to waste their precious time with AJ Perri.

Jane F.

6/26/2017

called late saturday afternoon. My 90 year old mom's AC was not working and it was 83 in the house. I explained the situation to the woman who I first got on the phone and I asked it they could come out that day. she said I think we can do that Then she proceeded to give me a spiel about their terms and conditions and said I'll transfer you to someone to schedule. I'm thinking schedule? I thought they were coming today. The next guy says we can be there Monday. Bait and Switch? I think so

Kelly Z.

7/17/2016

Had a leaky toilet and called AJ Perri because I had a coupon and saw the truck in my neighborhood. Coupon was good for waiving the visit fee (about $40). Also by booking online saved 10%. Appointments were available the day after I booked. They made a courtesy prior to the appointment to make sure I was home, which I appreciated. Was it expensive, yes. But I was unsuccessful in fixing the problem myself, and AJ Perri was able to fix it the next day. Dave Gall, the plumber, was friendly and cleaned up after himself. He also answered questions I had about plumbing maintenance. He was in and out within two hours, gave us and itemized bill, and my toilet has been fine since. I would request Dave again, and use the coupon plus online system to help make the bill not so painful.

Gary R.

02/04/2021 12:00:00 SA

I called AJ Perri because my 12 year old heating system was not igniting. Was told during the impending storm they may not make it out but I was scheduled 2pm to 8pm. I accepted that. I've been using AJ since 2013. The great Technician arrived about 8 pm. As I thought the ignition switch was bad. He advised me there was a cost of 89.00 for the house call and the part was $384.00. My system was a York. He said he just used his last original equipment on his last job but he had a generic one. I agreed, need heat! It took him about 10 to install. After he left I called my son in law in south Jersey. He has worked in this industry. He told me the part only cost about $50 bucks retail. Thought I was ripped off. I found the exact ignition switch online at Home Depot for $ 30.00. This is loansharking rates! I called the following morning to complain about the exorbitant fee for the part. I was transferred to a customer assistant. She said she would credit me the initial $89.00 service charge but could do nothing on the part cost. I advised her we were planning on using AJ to install a new air conditioning unit because my R22 system was outdated but now I would not because of my distrust of price gouging.I agreed to the $89.00 refund but to date no refund. Please beware of companies like AJ. Gonna go back to small businesses! Let this sink in a retail price not wholesale price was 30.00 but was charged 384.00 and generic part!!

John R.

7/13/2018

This company is a nightmare. DO NOT WORK WITH THEM. I went through Home Depot, they set me up with these guys. Full HVAC install. Needless to say, a month later they ripped the whole thing out, started over. Still doesn't work.

DO NOT USE THIS COMPANY.

Peter F.

11/23/2018

Plumbers are good. The sales rep was a crook, suggesting an expensive repair that was unnecessary. Get a second or third opinion.

Ben S.

07/03/2019 12:00:00 SA

Kudos to whoever is running this company. I would say don't change a thing.

Twice I utilized the services of AJ Perri. Both occasions happened to be right before a major holiday weekend.

The level of customer service that AJ Perri exhibits starting at their call center to their technicians is beyond outstanding.

The technicians I encountered were honest and seemed dedicated to solving my problems.

Also, the call center let me know about and applied current promotions to my service without my asking.

Keep it up!

Ben

Joseh B.

5/25/2022

What a nightmare and a horrible way to treat a first time prospective client. Had a drainage issue and I called after being recommended to them on 5/23. They said they could assist me between 8-12 or 12-4 on Tuesday 5/24, which I booked them for 12-4. At 4:15pm there was no one here so I called them and was told We are sorry. They are running behind with a previous job taking longer than expected, but you are next and they should be there between 4:30-6pm. I understand things happen and wasn't upset overall, but their dispatch never notified me. Now fast forward to 7pm and still no one showed. I call back and a very rude representative answered the phone and didn't even take the time to listen to what has been going on. She responded to me saying only, You are the next stop. I tried explaining that this is the second timeframe missed and again not notified, but she didn't care and just kept saying I was next. By 9pm, they have still not show up nor provided updates. I shouldn't have to keeping reaching out for updates, so I put a sign on my door saying do not ring bell or bother and I went to bed. I live on a dead end and can say by 9:30, no trucks or cars even came by. How have they been in business for over 50 years, and this is how you treat first time customers? By no showing an appointment and not updating a client! Now 9:30pm the next day, over 24 hours after being left waiting, I still haven't received a follow up call to to be notified about what went wrong. I get things happen and come up, but keep your clients in the loop!!! Never been treated like this from any company before.

Maureen P.

10/28/2016

In 2008, I paid over $7,000 for AJ Perri to install a Carrier Infinity furnace and I paid for annual maintenance each year. A few years ago, the parkay floor near the furnace started to buckle from moisture. AJ Perri found no problem with the furnace. Later, I happened to see water squirting from a plastic hose draining from the Carrier humidifier. The hose was cracked up the side. AJ Perri came to repair and thereafter I saw the water squirting because the service person simply cut the bottom off and it cracked again. AJ Perri wanted me to pay $130 to replace the hose which I refused. I had to take up the parkay floor. On Oct. 21, 2016, AJ Perri did the final maintenance on my prepaid maintenance. On Oct. 27, the furnace stopped working. AJ Perri wants $1,291 to fix it. I will never use this company again.

John L.

11/23/2020

Called on a Sunday, tech came out first thing Monday. Cleared the drain inside and to the street. No problems house back to normal. Derron was courteous, clean, and finished quickly. Nothing but praise here with our first experience with this company. Price was as quoted and very timely right before turkey day.

S M.

08/01/2021 12:00:00 SA

This was my experience with AJPerry:
I called on Saturday night because an air conditioner in Harvey Cedars had stopped working. They made an appointment for between 8 and 1 on Sunday.
They confirmed the appointment on Sunday morning. They left me this voice-mail.
Hi shana this is Caitlin from a g perry. I'm calling about the A c appointment you have scheduled for today. Between eight and one. Our technician is available. I just need to confirm. Someone is home. Give us a call back at 7326761609 Thank you.
I called back to give them the phone no of someone who would let them in.
Guess what they said?
They said Harvey Cedars is not in our service area.
I pointed out they'd made the appointment the night before and confirmed in the morning.
They said Harvey Cedars is not in our service area.
I said I'd seen many AJPerry service trucks in Harvey Cedars.
They said Harvey Cedars is not in our service area.
Responsible? Reliable? Not. Also on Saturday night Harvey Cedars was in their service area (they made and confirmed the appointment) Suddenly it wasn't possible to show up on Sunday morning.
Actually Harvey Cedars is not in our service area prompted me to write this review.

Mrs D.

4/26/2010

Terrible, terrible, terrible. TWO hours in my home, using aggressive used-car-saleman style antics to get me to sign on dotted line, all the while didn't even come CLOSE to my other estimates. (Even though their brochure says they match prices and top it with $100 back? Where's my $100?) Salesman told me if I hired Sears I would be assaulted in my home by their workers. Then when I wouldn't sign anything, he told me to go to Sears. Hmm... I had to practically throw him out of my house, he refused to leave. NEVER use this company.

Sandra W.

6/16/2013

We had a Coupon for an a/c tune up the service guy Checked out everything Topped off the gas ( freon ? ) which was fine he did appear to know his stuff he told us we had a part that was not working at 100% And should be Replaced before it did damage and another part that was getting rusty and will need to be Replaced at some point my husband Asked how much to Replace the parts he told us it would be 348 for one part And 300 hundred something for the second part if it was too much we could pay it in 2 installments my husband ( a retired electrician ) told him to just put the old parts back in We looked up the part online And for $ 38 including shipping we ordered the $348 part Now this guy showed up in a bright shiny truck and handed us a bright shiny brochure of all their services I understand that a business has overhead, the truck, their marketing continuing ed for their techs but over $300 for 5 Mins work to install a $38 part is excessive it was worth the $109 for the checkup and the tech was very nice and even wore booties to keep my house clean

Jonathan L.

01/09/2018 12:00:00 SA

Absolute crooks!!! My heat went out during a cold spell, so I panicked and called AJ Perri. They came in and didnt even touch my boiler and told me I needed a whole new heating system, since my boiler is 16 years old, including a stainless steel chimney liner. They sent in their shark salesman to go over pricing. They told me $10500, and that is a special price good for one week only!!!
I told them Id think about it since I have a gas fireplace downstairs and a wood one upstairs to keep us warm. So I called a small local plumbing/heating guy. He came right over and replaced a part on my boiler for $200 and told me my boiler usually lasts for 25 to 30 years and there is nothing wrong with my system. That was 3 years ago and still, NO PROBLEMS!!!
AJ Perri are crooks lying to people just to make a big sale. THAT IS THEFT BY DECEPTION in my book.

Anthony M.

12/20/2020

DO NOT USE!!! I placed an emergency call for a broken heating system at 8:04am. I was told I would be contacted by a technician after 12pm. At 3:40pm I placed another call at 3:40pm and was told my technician was one stop away. At 5:40pm, still not having received any communication from any one at AJ Perrie, I called again this time it was the answering service who said they would have someone get back to me. About 20 minutes later I got a call from a dispatcher who said he would have the technician call me with an ETA. 30 minutes passed and still nothing. I called the service for a 3rd time and after about ten minutes got a call from a dispatcher who said the technician had gone home sick and could they come tomorrow. They are a complete joke.

Ellen G.

1/13/2018

3 appointments. $1500. And my problem isn't fixed. Sold me a new Taco pump for $900 (cost of pump - $80 retail, which makes the 30 minute installation an amazing pet hour rate). Can't recommend them unless you enjoy putting money down your drain - literally.

Laura C.

10/01/2012 12:00:00 SA

I really can't rate this company since they have not done any work for me and most likely never will! The reason for this is, I cannot even get an estimate for a new furnace from them unless my husband is there too! What century are these people living in. Your husband has to be there, what kind of crap is that.

Sue L.

7/14/2023

Needed a replacement of a kitchen faucet. Took no more than one hour and 15 minutes. this time included interruptive phone calls from the company and whoever else. Charged me $637. I supplied my own faucet. He also tried to tell me that getting my faucet from Home Depot was worse than getting it from a faucet company or them. I googled that issue and it said there was no differences in any faucet from either place. Bad enough $129 Fee to just for home visit but really $637 for one hour and 15 minutes is ridiculous. I am elderly now and used to do my own repairs. But I was shocked! Plus that was 15% off as a repeat customer. I googled it would probably cost three to $400 with a plumber. I've use this company prior and never had any issues with prices. After this I feel I will not use them anymore. Done aj perri. Don't like there are no upfront estimates. You come and shock the crap out of people.

Erin P.

11/07/2016 12:00:00 SA

Have used them for several years and are good in a clinch, but get other estimates and do your research before competing any large projects. I replaced furnace and air compressor, cost a ton of money, rep called himself an engineer but he was a pushy salesman. The workers are good for the most part but the company management is horrible.

Michael F.

05/09/2023 12:00:00 SA

My hot water heater ended up breaking and I was quoted a price by A.J. Perri as it did seem a bit high at first. With that said, I gave them the job because I needed hot water in a timely manner. Later on, I come to find out as I received other quotes from multiple companies that A.J. Perri was significantly higher priced than everyone else. I was flabbergasted as I felt that I was being taken advantage of. I called several times to speak to a Manager about this and was never called back. A woman by the name of Ivy answered the phone and would just continue to talk and not let me get a word in and continued to say we would not be in business over 50 years if we were screwing people which I found to be extremely rude. Stay away from this company as the customer service is horrendous and they are very unprofessional. Lastly, they tell me they will be arriving at my house at 9 and don't show up until 12:45 which is absolutely ridiculous. I still did not receive a call back!!!

Ap C.

5/22/2013

PLEASE READ. We called AJ Perri because we received a postcard coupon deal in the mail for a tune up. The price on the card was honored, however it led to a quote 100x higher in order to replace the AC unit we have, that is actually working fine right now. Because of the postcard coupon, we had a tech and then ultimately a salesman to our home. And what we personally experienced was upsetting. AJ Perri used sales tactics that are disgraceful. They even used guilt, stating that their incentive to get you to sign within the next day or so is to keep their workers employed during the 'slower' time of the year, our salesman stated three times how there were 13 installers not working on Friday. The pitch was WAY worse and more degrading than a car salesman, timeshare, or insurance presentation. It went on for hours regardless of the fact that we kept asking for the price. Even if, in the end, AJ Perri is the cheapest, we will not use them bc of their insulting condescending presentation. Our salesman went on and on about how we needed to do this NOW, and he used scare tactics about other companies, about the nightmare situations that we could encounter if we used someone else, and how if we wait til the hot summer no one will do the work for us bc our attic will be too hot to install. etc. He mentioned 'Mr. Perri as if he were a higher being. And the so called deals and incentives, well, they may not be available next week so we should install now. The coupons, rebates, tax relief...it's all added onto the OUTRAGEOUS price from the start, so that it looks like you are getting a deal. We were also told we couldn't replace the current type of AC we have bc there wont be parts or gas available in years to come. We since then researched this and it isn't true. And finally, the worst part of all, the TECH will tell you that there are repairs needed, in the range of 2000.00 dollars, however, he told us we should decline bc the AC unit isn't going to last. So he is doing us a 'favor' by telling us to decline the repairs, as if they are on our side. This is yet another tactic to make you think they are honest. The suggested repairs are bogus, they are meant to make you think that a new unit is the only way to go. We now believe the tech's job is to get the salesman to your house. And once we were clear we weren't interested in this high priced new AC unit, the salesman all of a sudden wanted to discuss maybe doing the repairs!? We will stick to using the small guy, the independent hard working business owners who are upfront, honest and who also need the work.

Rk D.

7/19/2020

I am a regular AJ Perrie customer for plumbing and other issues in my home, so thought I'd call them for my AC issue as well. It was clearly a huge mistake. There were several issues with the visit
1. Given the coronavirus situation rite now, AJ Perrie claims that all their professionals strictly follow the precautions. The professional that came to my house did not care much to take precautions, he was constantly either taking off his mask or pulled it down. He was not wearing gloves when he came into the house and touched around. I told him I can give him gloves if he needs, he then took them out of his pocket and put them on
2. He was extremely rude and did not care much to answer my questions. Most of his answers were I don't know. In general he was very rude
3. He was constantly trying to sell me additional expensive services and wasn't happy when I did not take the bait
4. He said the ac refrigerant is low, but I could clearly tell that his equipment wasn't working well, he was constantly tinkering with it to make it work. When I asked him how low was the ac refrigerant, he said I don't know. He did not give me a quote, just gave me a per pound price of $141.50, which was double the price of what other service companies charge.
5. He wasn't giving me a clear estimate; I asked him a couple of times, how many pounds would be needed, and he said may be 3 pounds. If he doesn't know how low the ac refrigerant and claimed that there was no way to toll, then how would he know that 3 pounds was needed.
6. After he filled the ac refrigerant, he said 3 pounds was filled.
7. Additionally, at first, he wasn't telling me what other charges would be included. I asked him couple of times, then mentioned that a trip charge of $89 would be included. When I made the appointment with AJ Perrie, I was told that the trip charge would be waived if service was performed. Their website says the same. When I mentioned that to the service guy, he seemed very upset and rudely tried to dismiss it by saying, no, the charge will not be waived
In the end he ripped me off by charging me $450 just for filling the ac refrigerant.
I am extremely disappointed by AJ Perrie. I will NEVER use them again and advise all my friends and family to NEVER use these cheats again.

Thomas G.

06/09/2016 12:00:00 SA

AJ Peri has been there whenever I needed them
From furnace replacements to replacing a sewer line.

They saved the day again by cleaning out the vents in my house including the dryer vent

I know they cost more but with that comes peace of mind

I know I am getting service fast and professional services.
I use them for my home and rental property because I know it will be fixed right without any worries about the tech coming in and upsetting me or the tennant.

My tennants are happy with the service and have always said they were neat and professional.

If you want your HVAC and plumbing issues fixed right for me there is no other choice but AJ Peri

Michael V.

04/07/2016 12:00:00 SA

Way too expensive. So many other options out there . Equal work for so much less money available elsewhere. AJ Perri did maintenance on my AC unit and Guy told me I needed a new AC & heating unit. Two other places looked at it and agreed on the AC unit , but said the heating unit was practically new , no reason to replace. They are smooth talkers too , total sales people... If you give them your number they will not stop calling you. Finally stopped calling me after about 6 months.

And they sell the same units other places do and mark them up three times as much. If you decide to go with them, get the model number and google how much they actually costs!! They literally mark it up three times as much. So that guy that said you get what you pay for... Not necessarily true. You can get the same and pay a lot less

Ryan C.

11/09/2013 12:00:00 SA

If I could give 0 stars I would. I had a central ac unit that needed a new compressor but the guy insisted it was something else. $500 and 1 week later the compressor grounded out and had to be replaced.

Nicole D.

1/15/2018

BEWARE! I had a clogged bathroom tub drain. I called AJ Perri because they had a clog cleaning special promotion stating they would fix 'Any drain any time for $99.' The technician arrived, looked at my drain and called his supervisor outside. He came back inside and said since I had an older home (1930s) with older pipes he did not feel comfortable fixing my clog. He said he wanted to replace all the pipes in my home for $15,000. Yes, $15,000!!! When I told him I wasn't interested in replacing all the pipes in my home, he told me good luck finding a plumber to fix it because my 'old' pipes were at risk at bursting when the snake goes down to clear the clog. I called another plumber who fixed the clog for $90! Please do not waste your time with AJ Perri! If you have a small problem, they will use 'scare tactics' to make you believe you need to spend a ridiculous amount of money to fix something that doesn't even need to be fixed. They wanted to charge me $15,000 to fix a clogged drain. Unbelievable!

Robert G.

09/12/2017 12:00:00 SA

AJ Perri is by far the best company in NJ for heating and air conditioning. I had them out to my house for service and the technician did an amazing job making me feel comfortable and showing me what he was doing and explained to me how my system works. From there I was speaking with the technician about my system since it was 20 years old about replacement options and he explained that he could have someone out to give me a free quote on a replacement system. I scheduled that the same day on the phone with the office. The gentlemen came out the same day and was the utmost professional. The comfort specialist asked several questions about my system and measured each room in my home to make sure I had the right size system for my home. He then examined my current system and went over several options for replacement. He also went over all the discounts he could offer me and several different budgeting options. I purchased the system the same day and he even have me the money back that I paid the tech earlier in the day. My system has been in for a few months now and everything is wonderful. My utility bills have dropped and I can even control my new system from my smart phone which is amazing. I would recommend AJ Perri to anyone and I read all the reviews on here and can't believe some of them as my experience with them was flawless as they are true professionals.

Jason L.

5/29/2018

I was worried after being recommended to AJ Perri from someone I know who has been a customer for years then read some pretty poor reviews of this company. I called inquiring about a central air maintenance and someone called me back about 5 days later to schedule it. This took awhile from my first call but it was not urgent so I setup something with their scheduling team.

I took the day off and stayed home between the 8am and 1pm window to have this maintenance done and as 1pm rolled past I realized they were not coming. I called and was informed that they left three voicemails to the wrong number which I was surprised about since they originally called me to go through scheduling. They were able to have someone come out late in the evening but I decided that it was too much of a coincidence that someone incorrectly seemed to change my number in their system and also they have a lot of poor reviews throughout the internet.

At this point I cancelled and decided to look elsewhere.

Ron P.

7/18/2015

Derron from AJ Perri was great! The appointment window was between 10am - 12pm. He arrived at 9:57am ready to start. He investigated the pipes first to see what he was dealing with. Then he snaked our drain and it is draining now better than when we moved in. He also gave advice on the hot water heater, explained some things about our pipes and drainage and was overall great to work with.

Very nice guy and everything went smooth.

The service desk was nice as well. We called Friday night (6pm) and someone was out the next morning.

Good price, good advice. Great experience.

For a drain snake I would recommend this service.

Mish H.

10/16/2018

We called for a clogged drain... they then harassed us into having a technician come out because we had a leakage in our drain I swear they did something because we never had this problem before. (And they had pushed us into repairing pipes the last time we used them. )Then after quoting us 1,300$ they blew us off for a week. Each time we called they had another excuse -waiting on parts, waiting for technician, manager will call you This all started with a clogged sink a week ago and I have had no kitchen sink for over a week now. They are terrible- going to a more trustworthy company. I just read all of their scams online. It's exactly what has happened to us !

Keith F.

2/19/2014

I had AJ Perri come give me an estimate to run a gas line to my outdoor gas grill. My house is brand new, I had the builder leave a T on the interior gas line and a valve so the only thing that was need was to run the gas flex line to the outside of the house and then another valve and the quick discounnect (came with the grill) on the end of that. The distance from the gas line T ot the outside of my home was 32 inches (thats with 6 in extra). The estimate was for $1400.00 I laughed. When I built my home to plumb all new gas lines in the entire home cost me $1600.00. The AJ Perri person in my house called his office and they came down to $1100.00 I said no and asked him to leave, he then asked me how much did you expect to pay, I just laughed at him. I called a local plumber that night and had a guy at the house the next morning that did the work for $175.00 and it took him 35 minutes. I tipped the guy $50 for the prompt honest service.

Timothy K.

6/25/2016

Complete waste of time getting a quote from these guys. $34k+ for a simple replace/upgrade for two new carrier condensers/handlers.

UPDATE: The quality of service outweighs the price? Get real. Your sales guy said this was a 1 day job with a two man crew. The purchase price for the equipment/parts is around $8,000, and there ain't that much discretion in replacing the main pieces. Everyone else charges around $4,000 for their labor on this job--why are you worth $26,000?

B. L. H.

02/06/2015 12:00:00 SA

If no stars were an option, that would be my rating......my furnace wasn't working properly...Perri's tech pointed to a slight dent and some rust and told me I needed a new furnace....not so...PSE&G came and cleaned one thing in two minutes and everything was fine.....very questionable plumbing firm...STAY AWAY!

Thom H.

12/23/2013

We contacted Roto-Rooter after developing a blocked pipe. When they arrived they determined the problem and then quoted us a price of $409 to fix it. We suggested to them that we would look else where. We called another plumbing firm (AJ Perri) who quoted us a price of $149. They stayed till they fixed it.

Amy S.

11/19/2018

Terrible customer service. Overpriced. Unreliable. Original plumber that came to fix a dripping shower facet ended up damaging the facet more. The second plumber that came (Craig) was incredibly unprofessional and blamed us for the facet being damaged more. I immediately took a photo of his business card that he gave us, which lead him to be really rude and question what I was doing. Would never use or recommend the services of A.J. Perri.

James M.

1/15/2015

BETTER FIND ANOTHER PLUMBER!!

You would think that a contracting company of this size would also have the ability to service a customer as well... Think again.

Recently our family home was vandalized when individuals went into the crawl space and stole all of the copper pipes hooked up causing an unknown amount of damage. Our first step, call AJ Perri who we thought was a reputable plumber that could handle a job like this. AJ Perri sent a technician out and he takes a look at everything and says it would be about 6-7 thousand dollars to complete the fix. Because of the theft this is a claim we have put through homeowners insurance and after speaking to the adjuster he asked if we could provide an estimate for the work to be preformed here is where the fun begins.
After waiting 2 and a half weeks of waiting and contacting AJ Perri numerous times speaking to not so pleasant office individuals, we have come to find out that they could not produce a detailed estimate to support the claim of 6-7k in damage. To me does not seem like an unreasonable request for a project of this size. So now the house has been without heat for over 3 weeks,last time I checked its been fairly cold outside I hope no other damage has occurred, we must now go find another plumbing company that is simply willing to put an estimate together that can be sent to the insurance company to complete a job that we though a well known reputable company like AJ Perri could handle.

It's great to see that a company this size can turn away work because they can't give a more detailed estimate than $6,000-$7,000!

Dorene D.

09/10/2016 12:00:00 SA

If you think you can't be scammed, ripped off or taken advantage of -in 2016- just call AJ Perri! I called the company because of the recognizable name. I never thought a company in this day and age would have the audacity to completely cheat and exploit the customer knowing all the information that's out there. So without a second thought I called them. BIG MISTAKE! Without going into detail, I was basically defrauded out of a lot of money for a simple job. Don't use them or you'll end up paying A LOT more than what the job would cost. Don't be fooled by the fancy name, website or commercials you'll end up paying a fortune. On a positive note the receptionists that answer the phones are friendly and seem honest; it's unfortunate the company they work for isn't.

Carol C.

10/07/2015 12:00:00 SA

The plumber, Andrew Leustek, worked tremendously to correct the problem with the sump pump that I had for 8 months. He stayed until the job was finished. What a great asset to your company! If I ever have any other plumbing problems, he's the technician I want to work on them. Thanks for sending such a professional.

Verna D.

11/04/2017 12:00:00 SA

AJ Perri is RIPOFF company Had a problem with my toilet tank they charged me$433.00 to replaced my toilet flush valve. i wish i had read the reviews before making the appointment. well not use them ever Verna D

Phil G.

9/21/2015

Called AJ Perri to clean a clogged drain. Called Saturday night 7pm no return call until later AM the day after which in the grand scheme of things was no issue - not an emergency. Thankfully someone from office followed up and informed me the person will be coming out and perform drain clean at price of approx. $100. Mr M. came, did a good job and finished worked asked for. He gets 4-5 stars.
But then I made the mistake of asking what they'd charge for redoing the plastic (PVC) plumbing under kitchen sink and a new hot water heater. After going out to truck for 20 minutes, he come back with a quote of $935. The PVC pieces would have been maybe $15 at full retail prices, so $905 for 30-60 min of work?
AJP then went into quoting the replacement of a hot water heater but I won't tell you the pricing mentioned.
I live in an adult community where the average age is 80 and (high pressure high prices) can easily be take advantage.

AJP, good guy that came, but bad business model for consumers if they have to ask for those kind of prices. Can't recommend them, sorry, just don't trust them and at the end of the day.

Offer great service at a fair price to get people bragging about you instead of all of these horrible ratings and write-ups.

BTW, hired another real plumber that charged 65% less for the sink plumbing) Buyer beware.

Joan W.

1/31/2017

AVOID THIS COMPANY. Came for a tune up on a central ac that was working fine, 3 hours later it stopped. They came back and informed me that we needed an expensive repair. Another company came and showed us a part that was deliberately damaged. Similar story with a relative that was told that she needed an expensive repair done close to $1000, a local plumber came and repaired it for $100.

J S.

10/03/2011 12:00:00 SA

Yes they have nice trucks and they guys are professionals but they rip you off!!! Call anyone else but these buffoons. I thik they should just close down if they can't deliver a water heater for $700-900 like so many others do. We also had them quote us a new furnace. Over 7k and 10 days wait. Called one other person who we sought recommendation for, and he is doing a better unit installed for $4800, starting two days after we first made contact. This will still be sooner than AJ Perri would do it by about 7days and $2200 cheaper for a higher efficiency unit.

Charles M.

10/27/2020

BEWARE!!!

I called AJ Perry for their drain cleaning promo to unclog one of my bathrooms. After a month I had to call them again because it started clogging up. They said they could send someone for a follow up and wave the visit fee if I agree for a sewage camera inspection right after the visit. I agreed to avoid the follow up fee not knowing that I was lured into a scripted scheme.

On the second visit the sewer cleaner arrived asked a few questions. I said that my bathroom clogged again and needs a follow up cause it was just done last month. After unclogging the bathroom and it was working fine. He asked if there was a follow up fee discussed with AJ perry. I told him that it was waved because I agreed for a camera inspection right after. He replied Oh ok, I know exactly what to do. He insisted to go for the main sewage outlet going out of the house even if it wasn't needed, I saw it doesn't have any blockage when he opened it. He proceeded to use their heavy duty snake machine to go through the main sewage pipe outlet. With unnecessary use of brut force he pulled roots from the main sewage pipe which can cause more space, cracks and collapsing walls. Roots are normal with old houses as long as they dont obstruct the passage way. If they are pulled unnecessarily with force it could crack the pipe opening for more debris, cracks and could cause the pipes to collapse. I really hate to think this was conveniently staged and prepared for the camera visit that they keep pushing to their customers for free as an entry point to this unnecessary up-sell. The Camera visit is when AJ PERRY announces the problem and the cost to fix the problem that they have possibly aggravated.

In the end they slapped me with a $9K to $20k worth of major repair options added with a sense of urgency. I have heard of many similar stories and nightmares of people being staged and upsold to replacing their main pipes by AJ Perry costing thousands and thousands of dollars. There has been many lawsuits and articles against them. If you have drain issues, keep them away from your main sewage outlet, better yet -- keep them away from your house.

Christian E.

05/12/2021 12:00:00 SA

I made an appointment for the $50 special AC tune-up, 2-6pm time window. First appointment cancelled by them during the 4 hour time window at around 5:00 PM and I rescheduled for 1 week later. Same thing occurred the following week. Rescheduled for the next week. Same 2-6 time block. The technician called at 5:10 PM telling me he would be there in 30-40 minutes. Truck pulled up at 5:40 PM and sat there, no movement, and no call. 5:55 PM, I call to cancel, expressing my anger about the poor treatment. The technician approaches the front door at 5:59 PM (remember, window was 2-6PM). I tell him I cancelled and he was actually surprised I was angry and not apologetic regarding his behavior. DO NOT USE THESE HORRIBLE AND INCONSIDERATE PEOPLE.

Paul L.

02/02/2012 12:00:00 SA

I had a service coupon for a/c tune up, ended
Up, the guy did not perform anything, just
Check the whole unit, telling me, your freon is
Near empty, may have major leak, even add 5 pounds of
Freon, is not going to do anything----/-- make the
Long story --- technician left--- nothings been done
Except wanted me to talk to sales rep for new unit,
I told him no------
Following week I call local A/C guy, gave me
About 4 pound of freon, it works normally ever since,
My feeling is unless you have no one to go to,
Or, money is no issue, that's okay to use them

Jeff S.

6/25/2020

We had AJ Perri install a new AC unit in the attic everything went well until we need service. We paid $59 for the tune up and the guy forgot to check the drain for the unit. Few weeks go buy AC broke and we waited two hours after the window they gave us with no phone call that they were running late the technician fix the problem so we thought, two weeks later same thing happen. They gave us a window of 3-9pm and again nobody called to tell us they were running late after I called their answering service twice they called back to tell us they gut will be there at 10:10 PM. Still waiting to see if the manager will call me back.

Paul G.

08/11/2022 12:00:00 SA

Upstairs unit was struggling to keep house cool. Tech came and was testing downstairs unit, telling me mother board was bad and needed a new system for upstairs. He was on the wrong unit. I changed thermostat and it works fine. Tech said 3 lbs low on gas but can't fill it because mother board was bad. Total up sale, tried to tell me repairs would only last 6 to 12 months better to buy a new unit. Please watch who comes to your house and what they do. $116 for nothing they should be ashamed doing this to a disabled vet.

Jason W.

11/28/2022

I was introduce to this company by the Home Depot December last year. It was weeks before Christmas my son was about to come home from boarding school. My boiler stop working I was quoted 15,000 by A.J Perri, because am short on cash I went with them after the installation it took 6 technicians 4 days before they finally got my boiler to work. It is now less than 9 months later they sent a tech out to service the boiler upon his arrival he determined the boiler was shot and it needed to be replaced. A.J Perri guarantee replacement and or remedy for any inconvenience sustained during that time which they refuse to honor... Here we are almost a full year later and it's getting cold and am back to square one no boiler and 15000$ in debt thanks to these crook.

Marv R.

11/02/2014 12:00:00 SA

They came over to provide an estimate for replacing our 75 gallon AO Smith water heater. They asked for $4600 installed. I promptly asked the Plumber to leave my house, as I am street wise and saw their con game. I bought it instead through the PSE&G contractor who installed it immediately and charged us almost $2,000 less for the same unit. BEWARE OF THIS COMPANY.

Karen M.

6/30/2022

If I can give them a negative score I would. Our kitchen drain was clogged and we knew it needed to be snaked because we had it done before. Called on Sunday and they put us on Monday's schedule between noon and 6 pm. My husband called around noon to confirm and they indicated they'll be there around 4pm. It was 4:45 pm and no one showed up. Called customer service and they said they called the house phone to reschedule. My husband said no one called because the phone never rang and no message. They said called cell- again no calls or messages so someone isn't doing their job. We asked for an early appointment since Perri messed up. Best they could do is to put us on Tuesday between noon and 6 pm Asked to speak to a manager but they went home for the day.

Unfortunately this isn't the first time we're experiencing this with A.J. Perri. We've been a longtime customer with a service contract for air/ heating with them and had scheduled appointments way in advance- only for them to cancel and then schedule after the season. They used to be reliable and good bust now????

James M.

08/04/2023 12:00:00 SA

A.J. Perri is the worst company ever, customer service is horrendous, get the same lame excuse three days in a row now, trying to resolve an unauthorized debit from my checking account, still waiting for someone from the so called Quality Assurance Department to get back to me, extremely displeased and frustrated.

Tanya M.

12/23/2014

This company is absolutely absurd. The majority of the reviews are correct, they are quite shady. The technician that came out to look out our heaters was incredibly unprofessional. He basically berated us about how poorly the heaters were installed for 30 minutes. We were simply hoping to receive a diagnosis and a cost effective solution, instead we were made to feel like complete idiots. We did not receive a proper written estimate, we were given a ridiculous number (about $2,400) over the telephone - the day after the technician's visit. Needless to say we won't be using their services for this repair or any future repair projects. Total scam artists!

Mendy L.

3/20/2017

THE WORST company ever! I wish I could give it a big fat zero! They are whole bunch of crooks! A technician came and charged me $250 by replacing a filter!
In addition, the customer service sucks! They never try to help you! All they care is money! Don't ever think of calling them! Please stay away from this lousy business!

Matt S.

06/02/2021 12:00:00 SA

I have used AJ Perri many times for multiple properties. They are very reliable and do a very nice job. The biggest issue I encounter every time is the pricing. It's unfortunate that every time I have used them it's for an emergency and they charge for that. This last time for an hour of work was close to 750. For that, I would use caution using them. They take advantage of the situation.

Vito C.

08/12/2017 12:00:00 SA

outrageous pricing no gun required stay away!!!!!!!

J M.

10/28/2015

Called them because of a stopped up sink. The tech tried to snake the drain but it didn't work. He smelled like cigarettes and did a lot of grunting and sighing but could not snake the drain. He told me it was unsnakeable. He wrote up a $5,000 estimate to remove the tiled wall in my bathroom to replace the drain pipe. How he knew the exact location of the clog is beyond me. My kitchen wall is on the other side of the bathroom and they would have access to the pipes yet he insisted that the wall in the bathroom had to be removed. I will never call them again

Vivian A.

7/15/2023

A technician was sent in to assess our home. Technician assessed and provided us estimate. We agreed with the supposed 'technical advice'. 4 units heads were installed and half of our home was left without. We reported our concerns and requested for a solution, but we were told we have our contract with Home Depot even though the Technician who did the assessment, contract 'signed' and installation services are all AJ Perri. We have experienced water leak 2ce from the units within one month of installation and our request for AJ Perri/Home Depot to remove the A/C was declined by Home Depot.

J T.

11/02/2020 12:00:00 SA

If I could give less than one star, I would. Service is terrible. They sold me an expensive heating system 5 years ago, and there hasn't been a year where we haven't had problems. Do not get a service plan, they do nothing. I have not had heat or hot water for a week. They said a product is being shipped. Must be arriving by donkey. I had another HVAC company in over the weekend. They diagnosed the problem as something other than what AJ Perri says. We confirmed it with the company that built the heating system, Carrier. I fired AJ Perri and will be going with America Eagle out of Matawan. Do not use AJ Perri. If you do, you will regret it.

Mark K.

06/01/2016 12:00:00 SA

Hi,

I joined Yelp just so I could share my experience with A. J. Perri. We had them do some plumbing work for us, spent over $700 for them to fix a leaking drain in a shower stall. Fast forward 15 months and the part that they installed has failed and started to leak. I thought hey any reputable company would be embarrassed about this and would rush over to fix the issue. Not A. J. Perri, they wanted to charge me an additional $300 to fix the part that they installed. I couldn't kick the guy out of my house fast enough. I wish I had taken the time and looked at their track record. Please don't make the same mistake we did. There has to be honest plumbers out there somewhere. Good Luck!

Brian B.

10/01/2022 12:00:00 SA

I needed my mixing valve replaced. Called and had tech sent. Paid the 150$ for estimate and tech said they'd be back the next day for a quick swap. Two weeks later a manager called me to tell me they didn't have people capable of doing the job. I asked him for a refund and he said they were a no refund kind of business. If their not terrible plumbers their even worse scammers. Screw aj perri

Ursula F.

10/31/2022

10 years ago we spent a lot of money to update/exchange our AC/Heating system plus the water heater. We had a service agreement to have the system checked twice a year to make sure it would be running as long as possible without any major problems.
During the first service we just had after the warranty expired we were told we had an issue with climbing CO2 levels, gas pressure, weak inducer motor, low blower amps, heat exchanger in poor condition, lots of oxidation from pin holes and cracks - it could all be fixed for about $ 7400, or, for that price we might just as well replace the whole system, just for a little more! We just could not understand that from one visit to the next, the furnace was just shot, even considered dangerous.
We decided to get another opinion through a company recommended by a friend and guess what --- our system passed the test! It's safe, functional and at this time does not need any repairs!
For 10 years we were loyal customers and had no complaints about AJ Perri
but seriously??? Very dissappointing does not even cover it! - this is not the way to do business.

K K.

7/20/2012

AJ Perri does good work even though not all the details about what would be replaced was entirely clear upfront. When our main sewage line broke on the Saturday in the midst of a holiday weekend they were immediately there for us. While it might have taken longer for some of the minor follow up work and inspection (because our county had their own water issue where residents were advised to boil the water for several days), they were very responsive in the middle of the crisis situation. Yes, we had to wait a bit to have a fully functioning bathroom again but we looked at it like an adventure--camping in our own home. And the truth is, we didn't waste time calling out around to these small mom and pop plumbers. We knew we needed to bring in a bigger firm with the right equipment and expertise to fix this complex plumbing issue. I whole heartedly recommend AJ Perri but encourage them to set proper expectations with customers, for example, if we find this, then we may not be able to replace, xyz.

Laura K.

5/20/2022

They put my air conditioning in and now that I have to have the permit closed my air conditioner is failing. AJ Perri will not fix it, they won't hire electrician, Even though they installed it now they're telling me they don't have electricians.
I would never recommend them in 1 million years. I had to hire an electrician which cost me money.

I've been talking to quality assurance for a month now and you guys have not done anything.

Mike B.

6/24/2015

Definite rip off!! $360 to replace a wax ring on a toilet??! Being a landlord, I thought there was something else needed to fix the leak. I didn't have the time to fix it so I called AJ. Worst mistake!! It only took em 15 minutes to complete the job. At that rate it'd be $1440 an hour!!! What an f...ing ripoff!! I could've and I should've replaced it myself for under $10.. just unbelievable!

Lauren C.

7/28/2014

We have been customers of AJ Perri for years and after their most recent visit to my house, I was compelled to write a review. Larry Sesini and Sam (I am not sure of his last name) arrived at my house after a couple other visits from AJ Perri technicians and not only were they very courteous, but they were also extremely knowledgable. They were back and forth between the unit inside my home and outside working to figure out what was wrong. After they thoroughly checked everything, they explained how and why our air conditioner was doing what it was. I was very impressed by their knowledge and was very pleased that they knew what was wrong. Not only do I highly recommend these two technicians in the future, but I will also be requesting them to visit in the future if I have a problem with my unit. Great job, guys!

Ajith K.

08/08/2014 12:00:00 SA

I scheduled routine A/C Maintenance which was quoted at 89$.It went fine but the guy who came in told that the Capacitor of the AC Unit is faulty and need to be replced. We had the PSEG Worry Free Contract which we told him ,but he insisted WorryFree contract doesnt cover replacing parts and PSEG wont fix it unless my A/C Unit break down.I went ahead with the replacement and they charged 350$ for the same. My bad,i didnt called PSEG before but later when i checked online i found this part was covered under worryfree and i could hv got a free replacement !!!!..I feel cheated and gonna cancel their free price quote appointment for A/c replacement !!!!Later i found in other reviews that the capacitor they replaced cost only 25$ !!!!

Priota2008 A.

6/14/2023

I had them come in every year for 3 years for maintenance. they never said anything was wrong with my furnace which was fairly nee. and then all on a sudden on the third year they said the finance had been leaking at least for the last 5/6 years and I need a complete replacement. if it had been leaking shouldn't they have found it during maintenance checks? and now they gave me an estimate to change the furnace which is a rip off. i called and complained, the quality assurance people heard the issue and put me on hold forever. would never recommend this company. stay away.

AnneNonymous A.

7/18/2021

Do NOT trust their evaluation - get a second opinion!!!!

I paid $105 a tech come out to evaluate my AC which had stopped working the night before. He examined the condenser and air handler, and said, your whole condenser is shot...it's crumbling from the inside, you need a whole new unit. They sent another representative to my house to go over pricing of a new unit. He also said, you know your condenser is shot, right? He quoted us $15,000 to completely replace the entire AC unit; condenser and air handler. But of course if I booked with them right then and there the price would go down to just under $12k. I said I wanted a second opinion.

Today, AirOne came to evaluate my AC system. He found my 55/5 capacitor was defective, and once replaced, the condenser worked fine. It cost $150, literally ONE HUNDRED TIMES LESS THAN WHAT A.J. PERRI SUGGESTED. Even if this was a temporary fix, it gives me time to shop around and save up money for a new unit.

I see from other reviews that this is their pattern.

Alex D.

12/05/2016 12:00:00 SA

Had AJ Perri replace an ejector pump in my basement - and it went again. Had a real plumber come in and they said it was a cheap non commercial unit (plastic impeller) and should never have been put into the pit. We paid a flat rate which was extremely expensive - more than double what we had to pay today. The pump we got today is double the size and no plastic. I would never use AJ Perri ever again - so be warned - what you can't see may not be worth the extremely high price you paid. You trust them to do the job right and they cut corners on our job.

Never Again!

Allan M.

12/01/2017 12:00:00 SA

Be very careful with this company. Called to take advantage of the $99 drain clearing dealand was told the drain couldn't be cleared because the pipe was corroded. Since my house is on a concrete slab it's a huge job to replace the pipe. Huge to the tune of $23,927. Called a local licensed plumber who came in today and cleared the drain charging me $150. Everything works perfectly fine. A.J. Perri is a total scam artist. Be very careful if you do use them for their $99 any drain any time deal and do not accept their recommendations without getting an additional opinion.

Taissonara V.

1/14/2023

AJ Perri

I purchased 2 units on 06/26/21 for over 30k from this company. They were supposed to be 18 Seer, 2 speed (top of the line) units- one 3ton and one 5 ton heat pumps. Within 12 hours of installation both compressors burnt out due to faulty installation. (The serviceman failed to vent the nitrogen from the lines.)

I spent OVER A MONTH in the summer without air conditioning, waiting for them to come back and replace the compressors on these brand new units. Only after I stopped payment on the check did they come back to inspect the issue.

When they came out they said they were going to replace the first floor compressor, but the 2nd wasn't quite burnt out yet. I insisted they replace both. Supposedly they did.

Within a week of them replacing the the compressors, the systems started to shut down. We found out this was due to condensation from freezing coils from low pressure freon. They had to replace the main lines due to leaks.

The problem persisted. They came out again and spent 8 hrs reinstalling the 1st floor unit and this seemed to resolve the problem, however the service man informed me at that point that the 2nd fl unit compressor was blown.

Two service calls later, they finally agreed to replace the 2nd floor compressor, but this was 5 months ago and I have not seen them. Every time I call, I'm told that the parts are on backorder.

During this disaster of a purchase installation, more alarming issues occurred, such as:

I discovered that they had failed to create an access point for a filter. They also failed to install a filter or even tell me about it.

We found out that the thermostat they installed was working off of my broiler and this prevented the baseboard heat from working.

When I researched the units they installed, I found out I actually had 15 seer units which wasn't what we agreed upon.

I've finally decided to contact my lawyer and make others aware of my experience with AJ Perri. Their workmanship is shotty at best, they are unprofessional, inefficient, and will bait and switch you. They will sell you one item, but install another.

Barbara F.

3/29/2017

They are sales people and are very expensive. I would never recommend them to anyone. There are many cheaper options that are just as reliable to fix a clogged drain or replace a pipe. Don't feel pressured into using them without getting a second opinion because they definitely take advantage and over charge you.

natalie n.

2/27/2011

Called A.J. Perri as I had a coupon for a free service call, a savings of $49. I would have saved 10% more if I had scheduled the appointment on line. Turns out I had a crack in the garbage disposal unit. Ran to Lowes, prior to him coming, to purchase the same model as it had lasted for 29 years with no problems (just in case it was the disposal). Good thing because it would have cost me over $500 more. He said theirs was a better unit. I ask you, what is better than $79 with a life span of 29 years. This is where the rip off begins. If you buy their units (regardless of what) you will pay dearly for it. Their service was excellent but I do recommend that you purchase whatever needs to be replaced from your local hardware store and then call them for service. Plumbers are expensive regardless of who you use. I have had many in my home with poor results and am happy to say, so far so good, with AJ Perri

Maryann S.

5/29/2018

Having been using AJ Perri for years. Patrick Lovenstein is by far the best technician. Only one allowed in my home!

Deborah K.

08/01/2016 12:00:00 SA

We used AJ Perri because our air conditioning unit was malfunctioning. The AJ Perri workman came in and assessed the problem and proceeded to charge us $1200 in services that I later found weren't needed and those that were needed were insanely overpriced. When I found this out, I stopped payment on the check that I wrote them and was then able to negotiate a more reasonable fee. I would absolutely not use them again.

Sherrilyn E.

06/03/2021 12:00:00 SA

The technician did not securely replace a small basket when he cleaned the air duct, which tumbled out the second time that I used the dryer. When I called to have the situation addressed was informed of an additional fee of $90 because I had missed the 30day window. I am convinced that this oversight was intentional and would not have happened if I was man! Very BAD customer service. Would never use them again.

Bill S.

02/03/2016 12:00:00 SA

My message to the readers is this: Do NOT hire A.J. Perri, Inc. technicians because this company is engaged in false advertising and exorbitant pricing. In addition, they are very selective what they repair and what they don't.
I own an older house and I called them and requested to clear a clog in a sewer line made of 2 galvanized pipe.
Rachel, whom I spoke first, assured me, that they live up to their main pledge to clear any sewer problem for $179. In addition, she enticed me with a special $99 deal which they were running at the time and gave me additional $10 discount for being a senior citizen -- with final price tag of $89. She never mentioned that there will be a service charge even if the job is not done. When their technician, Dannie, arrived, he did not wear shoe covers (unlike Roto Rooter technician who did), and he told me that they do not work on galvanized pipes. When I requested an estimate for replacing those galvanized pipes with PVC, he gave me a $4,111 initially, which he lowered to $3,092 later. When I told him it's too expensive, he replied that I still owe him $95 for a service call even those he never attempted to clear the clog, and I was NEVER told that there will be such a charge. I did pay $95, and vowed NEVER hire or recommend this fraudulent company!
I hired a local Freehold plumbing company which did all of the work at 1/3 of A.J. Perri's price (including the permit and inspection cost).

Jeannie S.

7/27/2020

Tenant called A.J. Perri for a backed up toilet, the first thing he said to the tenant is that the pipes was incorrectly installed (soak the landlord and release the tenant of liability) it turns out that the tenant flushed paper towel that caused the back up.He would not tell us what the problem was, after being pressed for proof of what he was claiming the response was someone flushed something that they shouldn't have''. So much for pipes being installed incorrectly. We were charged $700 for him to snake the pipes, there was supposed to be a warranty,he had to come out the next day because the problem was not corrected,charged another $100. Called another plumber who cleared out the piped that was clogged with paper towels. DO NOT CALL THESE CROOKS.

Leo L.

12/16/2020

5 years ago we had a clogged sewer pipe. The pipe between the house and road needed to be replaced due to age and roots growing into it. They charged $12k and used some machine to pull the new pipe through the old. They sold it as some great money saver because they didn't have to trench the yard. Well 5 years later, that pipe is sagging at least 4 inches in the middle and clogging again. Only 5 years later I am spending another $6k for someone to fix their mistakes by trenching, replacing the pipe with a stronger one and laying down a stone bed to maintain the correct pitch.

Kelley S.

9/23/2019

If I were able to give AJ Perri zero stars I would. Stay as far away from them as possible. Their fee schedule is outrageous and their accounting practices are even worse. Bc of their terrible invoicing procedures and accounting practices they are trying to charge me for something I already paid for. Don't walk....run from them.

H W.

11/06/2020 12:00:00 SA

DO NOT USE A.J. PERRI-YOU WILL GET SCAMMED

I had a $59. furnace tune up coupon and their technician found major problems with my furnace including a broken heat exchanger and other issues. I was shown photos on the techs cell phone of my broken this and broken that. The cost to repair was estimated at $5,500 with the understanding the furnace could no longer be used until these repairs were made based on safety to my home and family. A red tag was affixed to the unit, noting that the unit can not be used until repaired. When I declined the repairs, I was then handed his phone and their sales person wanted to schedule a time the following day to quote me for a new furnace as opposed to these repairs. Something seemed off and this was a high pressure sales tactic in my mind.

I had another HVAC company inspect the furnace the following day for a second opinion. Their findings confirmed nothing was broken or in need of repair. NOTHING WAS WRONG WITH THE UNIT. I was also made aware that A.J. Perri is not new to these types of antics:

Don't take my word for it, this is what the NJ State Attorney General said. A.J. Perri Agreed to a Consent Decree and PAID $100,000, THE LARGEST FINE EVER ASSESSED by the Board. Here's the proof: nj.com/business/2018/01/…

And here: njconsumeraffairs.gov/Ac…

Clearly A.J. Perri wants to have people reply to their low priced $59. furnace maintenance coupon, only to get access to your furnace and later be hit with unneeded repairs or better, a full replacement of a furnace.

Pay a little extra for maintenance and use a reputable HVAC company.

Martin J M.

08/11/2018 12:00:00 SA

The WORST in follow-thru in customer service. We didn't go with the cheapest, thinking (foolishly) that AJ PERRI's brand name would ensure good customer service; they fell FAR SHORT!

Slick sales rep, Matt DiBlasio looked at our failed rooftop central A/C unit. Left the rooftop hatch UNLOCKED; night time rainstorm BLEW OPEN HATCH. HUNDREDS gallons water cascaded down 4-flights interior stairwell stairs. Bldg maintenance had emergency maintenance call-in, $400 bill TO US! DiBlasio promised to have AJ PERRI pay it. That was TWO MONTHS AGO, 2 phone conversations/emails ago. What have they paid: N-A-D-A, NOTHING, ZIP! False promises.

Don't fall for their slick marketing & fancy 3-ring color binders!!

Larry G.

7/13/2017

Called AJ Perri for an estimate on a new central AC compressor, etc. The sales consultant was a great guy: personable, friendly, polite and professional. His estimate was almost exactly double the first estimate we got and 80% higher than PSEG's estimate! When we declined because the price was too high, he immediately began to apply discounts, incentives, etc., to lower the price. We told him flat out that his price was way out of line and he left, but over the next few days we got several calls from one of his associates with great news for us. The great news was an additional 5% off, which still left Perri's price 50% higher than the company we chose. Don't waste your time on this company.

Pam D.

9/21/2022

after 3 visits, we won't be calling AJ PERRI again. every time someone came in, there was a different problem. the last time was truly shocking. we were quoted $11-$13k for a brand new build, that we needed a new furnace, $600 for a new thermostat and another $500 to fix a unit outside. he did me a favor by not charging me the travel fee because he felt so bad for me.

this is of course after the first guy did next to nothing, and froze our pipes, the second guy came in and had to add freon and trip our system and made another $700 recommendation.

after having another company come in, and charge me $110 for just a thermostat to be replaced, i now know i was completely taken advantage of.

do yourself a favor and call kool vent, save yourself a lot of stress and disappointment, not to mention money.

John O.

7/26/2018

I have 2 issues with AJ Perri. First of all they came out for a service call for my leaky kitchen sink. The trap had rusted and needed to be replaced. There was another pipe that was clearly rusty and would benefit from replacement. I was happy to pay to have those pipes replaced but he told me I had to replace ALL of the pipes under my sink or he wouldn't do the job. Those were my options.
This leads to my second issue - he quoted me $900! I'm not a bargain shopper but I knew that was outrageous. I paid the $50 for him to come to my home and sent him on his way.
I called a reputable plumber who my neighbor has used for 20+ years and they came out that same day and replaced the leaking and rusty piece for $300. I know from my neighbor that they're not the cheapest plumber.
I will never call AJ Perri for any service.

Celeste A.

3/14/2017

Our furnace stopped working on one of coldest days in March. A technician came that night to asses the situation. We needed to have a motor and some sensors replaced. When the parts came in, the technician was back and completed the work in a quick and professional manner. Of course he cleaned the work area as well. In an emergency they are a very reliable company.

Blerim M.

11/07/2017 12:00:00 SA

Had called AJ to set up appointment to fix the heat in my home
Technician came and put a new wire from the thermostat to the furnace which was 5 feet away in the room above
This only gave us heat in half of the home
Paid almost $500 for the 20 minute work
They recommend to switch out an old valve in order to give heat to the rest of the home that would cost me another $500
No thanks i ended up having someone else switch the vavle which did not resolve the issue anyway
Called AJ to tell them now that I have no heat at all in the house and they told me that they would charge another 90 to come and take a look even after i told them that i had 3 kids in the house under the age of 5

Wendy G.

4/20/2013

Be aware, if you are seeking an estimate - you won't get one from AJ Perri. You'll get, instead, a high-pressure sales pitch lasting 3 hours. This is what I got when I requested an estimate to replace an aging central A/C. To add insult to injury, they never even gave me a real estimate! Read the filtered reviews - so many people had the same experience I had, or worse, and almost all of the filtered reviews give only 1-star.
Be aware also that the biggest coupon they offer is one they never mention on their website. It is a First Inspection Discount, meaning that if you agree to buy during their first visit to your home, they'll discount you 10% - this was $2,000 off the $20K price they quoted me for replacing both the furnace and the A/C unit. They also offered me another 5% off promotion - which also was mysteriously available only for that day - for another $1,000 incentive to sign immediately. Dangling such large amounts of money is a very high pressure tactic, so you should know about it before calling them. In fact, I have never experienced such high pressure sales tactics outside of a car dealership or timeshare solicitation. I suggest getting (and wish I had had) other company's estimates FIRST, so you have something to compare AJ Perri's quote to. Even then, our salesman had other companies estimates' that he poked holes in, showing me they are obviously trained to poke holes in other estimates, so be ready and skeptical when they do.
The hard-core sales routine is clearly something that was not due to our particular salesman's style or error, it's something they are trained to do with every customer. This is evident because the salesman* was set up with all kinds of binders and promotional materials to do a very methodical, highly detailed, sales pitch. The one thing he did not have in his elaborate kit? The ONE thing I called him for - an estimate form, or a proposal form, or even a piece of paper to provide me an estimate. He wrote up our quote (which had no details about the systems being offered) on the back of the First Inspection Discount form, which he then takes back to the office with him. He said he could write something up if I needed him to, but asked for a piece of paper to do it. I declined, and just took a smartphone scan of his quote. I wish I had known in advance that they don't give real estimates; I would NEVER have made the appointment. It ended up being just a waste of my time, for 3 hours.
When I initially set up the appointment, they told me it lasted about 90 minutes, which surprised me but I assumed it meant they were thorough. The work, though, only took 15-20 minutes. Now, I see this timing is really about making sure they have enough time to do their full sales pitch. They also wanted suggested 7 PM for the appointment, saying they find this works best for customers, but now, having endured it, I suspect the real point is to get you at the end of your day, tired, to just relent to the sales pitch. Had I let them start at 7 PM as they wanted, they would have been at my house til 10 PM, pressuring me for the sale. Also, they want both spouses there, apparently because no one is going to sign off on such a high-cost sale without their spouse.
Who knows, these guys may actually provide a decent product and service, but I will never know because I just don't do business with people who pressure me this way and who present funny numbers that magically move in large amounts, but only if I buy today. To me, a reputable business gives you a quote and stands by it, today or any other day.
* RE: the salesman - why do they even have salesmen? I would not have knowingly made an appointment had I known they would be sending a salesman, and that the appointment was really a sales call.

Sharon O.

05/12/2015 12:00:00 SA

AJ Perri is not reliable or honest. We had a simple leak under our sink, a faulty tube. Their repairman came, took a look, and wanted $600 to repair a simple leak...not any major job in any sense. I had heard other negative reviews re AJ Perri, but used them previously for my ac repair. I had an idea they were overcharging, but was too lazy perhaps to search for other services. Today's RIDICULOUS charge was the kicker. I had to pay them a $50 trip charge nevertheless. Will NEVER call them again!!!

Pamela H.

11/13/2013

How this company has an A rating with the Better Business Bureau I'll never understand. We almost fell for a scam. On November 8, 3013, we scheduled service with AJ Perri of our gas furnace. We have never experienced any problem with our heating system, this was just routine maintenance. To make a long story short, the technician informed us that as a result of the 'combustion analysis', our furnace was unsafe to operate, it had rising CO2 levels(which were, by the way, being emitted through the flu) and he was obligated to shut it down, which he did. He recommend we have a new furnace installed and immediately called his office to have an estimator come out to provide out with an estimate for a new furnace. We were a little suspicious so we called another contractor, as well as PSE&G, who both concluded that there was nothing wrong with the furnace and it was absolutely safe. Our CO2 levels in the house were at zero.
Needless to say, we will NEVER deal with them again, and if we see their truck in our neighborhood we will not hesitate to run to our neighbor and warn them. They caused us a great deal of concern thinking that our furnace was unsafe (and actually turned it off!) and could could have caused us a great deal of money to replace a furnace which was in perfect operating condition.
STAY AWAY FROM THEM!

Michael K.

10/11/2016 12:00:00 SA

Big rip offs.
Took them 3 days to get a part. ( guess the one part on the truck guarantee didn't count.)

every part with labor was a thousand dollars to fix.
I replaced our inducer motor for under 400 dollars. AJ quoted us 989.00..
needless to say we stopped using them and let our contract run out

Joel T.

7/21/2018

As I always like to start on a positive note- my mother-in law has had AJ Perri performing maintenance on her 2 ton residential gas furnace/ AC unit for 12 years and their response to her service calls has been quick, that being said it's probably because every service call becomes an opportunity to upsell her something using scare tactics. Being in the business myself for 30 years on the Industrial and Institutional side I know a little bit about HVAC. This past week her A/C went out and she called for service, apparently her compressor is old and tired and although they could put a hard start kit on it there are no guarantees it would work. It is almost 18 years old and is probably ready for replacement, although I've seen well maintained units last much longer. The service tech recommends replacing the unit and I don't disagree with that. So...tonight we meet the sales rep from Perri. He walks in, introduces himself and immediately begins reading over service tickets and guess what? The outlook is bleak (no surprise there). The compressor is shot, the blower motor is shot and freon is no longer available (I'm sure he was referring to R22- scare tactic #1). We need to make a decision and it's not going to be to repair, or so we were told. Still no bonding and rapport effort. He's going to check the furnace out with a small portable camera and tell us just how bad things are. Well the heat exchanger (fire side) has some mild corrosion on the aluminum and that will lead to holes which will allow carbon monoxide to enter the living space (Scare tactic # 2). It is the summer and the heat hasn't been used for 3 months, could it be normal? Absolutely not, or so we're told. Additionally the installation is terrible, the supply plenum is just ductwork with a coil stuck in it and shiny silver duct tape used to excess (BTW- it's Perri's tape work). Let's check the coil with the camera now. The coil has a good percentage of the surface area covered with mold preventing the air from flowing across it properly. We get the explanation of how liquid freon comes in, gets turned into a gas and sent back to the compressor, OH and the air infiltration from the lousy ductwork affects that process which is bad for the compressor (after our sales rep misidentified the liquid and suction lines, LOL). This furnace can't be saved and must be replaced. (BTW, she's had a maintenance contract on this unit with Perri and all of this is just coming to light now????) We won't replace the outdoor unit without replacing the indoor unit we're told. Up to this point I've said nothing because I wanted to see how this played out until the end, I just couldn't hold back any longer. I asked him if there were any options to replacing the condensing unit with another type and holding off on the furnace until later. He said absolutely not . That's when I lost it- I told him that retrofits from 22 to 407C are done all the time with great success when done properly. I don't think he even knew what 407C was. His snappy come back was we don't do things that way, that would mismatch the coil to the compressor. LOL, what? You mean to tell me that every unit- Commercial, Industrial and Residential will need all components replaced once they fail because R22 will become unavailable at some point? LMAO. FYI- At work I recently retrofitted a 40 ton Condensing unit from R22 to a 407C unit and it worked perfectly. I'm sure a 2 ton unit can handle the same. We never got to the price because I blew up and all he kept saying was you'll need to find somebody else to do the work because we won't do it that way and left. Good riddance......
I highly suggest that anyone interested in replacing their HVAC equipment look elsewhere.

Kaka B.

4/23/2014

I called this company for AC tuneup/checkup. The guy showed up, did not check much but a capacitor and told me that the part is weak and will cause more damage. I asked the price and was told that it is $270. He offered me a 10% discount if I get into contract, not knowing what to do I asked him to replace the capacitor. After that the technician went to fan unit and again told me that dual run capacitor is weak and needs to be replaced, this part was more than $300. At this point I suspected and declined to changed it. The technician then left (like he came just to replace the capacitor). I checked the price online and found out that the part he changed was only $12. He charged me 250 for a part that is available for $12, now that is called profit. The total visit cost me $385 for one part that I could have change myself.

I will advise people to stay away from this company.

Cheryl M.

02/11/2016 12:00:00 SA

I wish there was a option for negative stars, because they don't even deserve one star.
What a rip off joint. Was going to charge us $800 for a part for our furnace, The temp was in the 20s and it took them three weeks to call back with the part, by then we called someone else and found out the correct part to be replaced was $20.00
They feed you a line of crap with technical terms and none of it means a thing, get a Worry Free contract from PSE&G and save your money.

China D.

5/19/2021

They showed up 4 hours late- said 1 and came at 5:30. Once they arrived they called and said they cant find parking. We pointed out areas the truck would fit but instead they drove away without explanation. We called to tell the company and they were more concerned about who said they would come at 1 than the fact that the repairman just drove away without making any attempt to do their job. Rude. Unprofessional and inconsiderate.

Felicia S.

07/10/2018 12:00:00 SA

On Sunday, we discovered our apartment sprung a bad leak that ran from the 1st floor to the basement on Sunday. They made us wait until Monday. He inspected less than the other 2 plumbers and gave us an estimate of $1,940. My Dad also had bad experiences with them for heating issues. We were able to find ANOTHER plumber, who fixed everything in 1.5 hours. The bill eventually fixed the whole thing for $220. AJ Perri is terrible, and I called them by accident, thinking it was our regular plumber (the company name was similar). Never again.

They charged us $50 for an estimate also. Skip them.

Jim F.

8/24/2019

STAY AWAY. Rip off artists at their best

C H.

12/20/2010

STAY AWAY!!!!!!!!!!!! I WAS TOLD THAT THEY HAVE A PROVEN WAY OF DOING THINGS AND IF I COULD NOT ABIDE BY THEIR WAY THEN THEY COULD NOT HELP ME! YES, A PROVEN WAY OF MAKING SALES AND NOT HELPING CUSTOMERS!

I called them to schedule what was called a No Obligation Consulation. The phone was answered by what was obviously a non personal answering service, which collected some information about my needs and then I was transfered to a scheduling representative who then informed me they needed both my wife and I present for 1 to 1 and a half hours to go over our needs! I was then told they were a family owned business again to reinforce that they were a personalized business just to overcompensate for the fact that the phone was answered by some type of assembly line sales call center.

I told them my wife was not available and I would be happy to meet with them, to which they told me without my wife they would not meet with me and didn't want my business!! Can you imagine? In today's world where both people need to work in a household, they are forcing both to be there?!?! It's obviously a high pressure sales tactic so you are forced into making a decision on the spot and can't tell them you have to check with your spouse?!? It is sooo obvious this such an assembly line business with no regard for personalized customer needs.

Dan M.

10/08/2022 12:00:00 SA

The other night a valve broke in our basement and water was pouring out all over. We called and the earliest they could come out was the next day.. we did not know they DO NOT have 24 hr emergency service. What a let down. My biggest complaint is they changed us almost $1000.00, to put a new valve in. OUTRAGEOUT!!! I called customer service and asked to speak to a manager, regarding the charge. I asked him to give me a breakdown on parts and labor, which he responded WE DONT DO THAT, we just give you one set price. Been a homeowner over 40 yrs, dealt with many businesses but never in my life heard of a business not breaking down what was done. The gentleman (E) I spoke to was very evasive when asked to breakdown the cost. Called 2 more times and left (E) a message to call me, he never did. Also (E) was supposed to sent me an email never got it. AJ Perri is ripping people off, BUYER BEWARE!!!!!!!!

Kevin F.

9/15/2016

Recently had an install done by AJPerri, two weeks later, I had a concern and today a Service rep Mr K. Williams came out and worked for 2 and a half hours to try to remedy it. He was extremely professional and friendly. Customer service 100%. I called AJPerri this morning
and this tech was at my house before noon. I know I can trust them with excellent service
for my needs.

Rihaz K.

7/29/2015

I am writing this review after an year , as I got a call from them for a follow up.

Last year , I called in to look at my A/C. The technician ( !) came and looked at it and immediately said My unit is underpowered and I have to increase the capacity to 4 ton. He was in my house for 85 minutes ; Out of those 85 minutes , he was doing more sales talk and less repair / troubleshooting . He was giving me coupons for this and that. I checked his suggestion with few others , their response was unanimous . My unit was correct one for my house . If I go for bigger unit , I will have lot more problems , Condensation , molds due to that. I called their office and complained . They seem to care less. One another dishonest company in our area.

Jeff G.

1/15/2016

The worst should wear masks to give customers bids. This company makes car dealerships look like choir boys. I had the misfortune of needing a water heater on a Sunday. Truely the biggest rip off ever DO not use this company.

Stacy F.

09/12/2023 12:00:00 SA

Called on 9/5/23 for AC Service (Unit blowing just not cold). They did come same day. I was told there was a$129 diagnostic fee (it would be waved if we did the repair). Tech came out and gave me a laundry list ($3100 in repairs) of things that the Unit needed, non of which would solve the reason for my call, the cooling problem. Finally goes outside & determines that the capacitor ($351 repair) needs to be replaced & that would solve the cooling issue. However he also said the Diagnostic fee was required as well. Even though I have agreed to do the repair of the capacitor, when I questioned him, he said he had to charge me the fee b/c I didn't follow his $3100 in recommendations.... I paid the $511 in total bc it was 100 degrees. I called 9/7 and a rep agreed with me that the fee should have been waived since we did the repair. They took a message for Quality Assurance, no call back. Called again 9/8 and again 9/11, still no call back... After speaking with friends they have had issues with them as well. I wished I would've done my research before using them.

Michael W.

7/19/2023

I had a problem with my AC and called A.J. Perri. They were initially very responsive and after checking out my situation said we had to replace the unit which was very costly, but seemed necessary. After the install, the system kept breaking down every few days - the same issue I'd had with the previous system. AJ Perri would send a tech but they only ever did quick fixes and never addressed the root problem. Once they'd charged me, their quick responses and helpful tone was replaced by long wait time on hold, missed appointments, and unreturned calls. Whenever I'd get someone on the phone, I'd have to re-explain my situation from scratch because no one was keeping track of the issue or building a file. Despite my concerns, they just kept repeating the same mistakes.

I finally insisted that a senior tech was sent out and he realized that the problem was a simple blown breaker which I hired an electrician to fix. I did NOT need a new system but AJ Perri had sold me one without doing a proper diagnosis of the issue. Since then they have stopped returning my calls and their quality assurance team has been impossible to get a hold of. They have been incredible unhelpful in solving this problem or helping to rectify the situation.

I would not recommend AJ Perri. Once they get the (costly) money from you, they forget about you. Find someone else if you want good, consistent service.

Michael T.

7/22/2016

When scheduling service, you can request a technician by name. You should request Kyle Williams. He does great work and puts the customer first.

Joseph D.

03/10/2018 12:00:00 SA

Stay away from these professional ripoff artists at all costs. I called them once because my air conditioner fan would not spin. The guy looks at it fiddles with it for a couple of minutes and says I needed a new fan motor for $600.00, so I told him I would call back, than a friend of mine came over and I told him the problem, he said hold on goes out side to the unit with a butter knife gives the fan a twirl and says turn it it and sure enough it worked fine, it sat too long and just needed a twirl. Another friend of mine was told by one of their workers his air conditioning system needed about $3400 worth of repairs, he calls a another person to look at it put in freon and did some minor adjustments, cost $450.00.

Fiona G.

7/23/2014

I waited about a month to write this review because I wanted to make sure all my facts were straight, I don't like to unnecessarily write a bad review but...

I called AJ Perri to replace a broken fan motor in my AC unit. The compressor was fine, just a bad motor. The technician told me that my system was old needing replacing Etc. Etc. He told me point blank that judging from his expertise replacing the motor was crazy, even with the compressor still doing fine.

I asked for a quote for getting the fan motor replaced as I originally wanted - $975 !! and would take about five days for the part to come in. But good news! to replace the whole system was only $7000! and that could be scheduled for tomorrow. Don't worry they do financing....

Long story short, my husband went to Grainger grainger.com which is located in Tinton falls, NJ where AJ Perri is located and picked up the motor (plenty in stock) for $124. It took him about an hour to install it, but hey, he is a veterinarian not a trained HVAC mechanic. I was in charge of beer distribution ;)

We still get concerned calls from AJ Perrri about our system and how it would be better to replace it - they care SO much! but since the new fan motor is working and cold air plentiful, I think not.

As an aside, I also thought it quite amusing that in order for the sales person to come out and give us a quote the company requires my husband be present since he would understand all that money stuff. No kidding! this being 2014!

Auditor X.

6/21/2016

Thank you AJ Perri! You guys rock, anytime I've needed someone to come to our home for repairs, inspection or seasonal mainencance you have come through over and over again. No matter what time, rain, sleet or snow ... you and your techs have always shown up and kept our home running smoothly! Kudos to you and your Technicians Alex Lopez and Jonathon Arcelay, very professional and knowledgable providing our family with exceptional service and offering quick tips in maintaining our units. We've purchased a heating and cooling system from you guys in March 2015 and couldn't have been any happier! Please give Technicians Alex Lopez and Jonathin Arcelay our thanks ... you've got yourselves a pair of very courteous and knowledgable technicians on your team. Will most definitely keep your number handy and recommend you and your techs to family and friends! THANK YOU SO MUCH AJ PERRI!!!

Alex P.

4/29/2022

Biggest scam ever. They told my fiancé that our pipes are busted and sent the specialist who told her we needed to replace everything. Turns out it was just some clogging. Specialist is just a salesman! STAY AWAY!

A P.

5/27/2016

Worst company, they charge $89 + taxes for AC tune up but they do nothing.. just suggest you to get a new AC. Do not go with them

Cindy M.

5/30/2016

AJ Perri scheduled an appt for emergency air conditioner repair. The off hours service responded to my call on Sunday may29- after which time a tech called and scheduled the appt for Monday may 30. This was an emergency as it was 90 temp and I have my elderly mother with me of which they knew. Upon calling back on day of service to confirm I was told I do not have an appt. communication was contradictory from the Quality Assurance rep. I was told I couldn't get service for 2 days. After being on hold for 15 minutes she said a tech could come on the same day. In the time while on hold I got an appt with a local plumber. This is poor customer service and very poor comminaction - I would not have any confidence in using this business . Phone reps don't listen or go off script. In sum- as of 846 pm May 29 I had an appt for 11am may 30as of 10am may 30 there was no record of the appt. not a reputable business

Jennifer S.

10/03/2014 12:00:00 SA

I am very happy with AJ Perri fixing the water leak in my living room. From the time I called to schedule an appointment everyone was very courtesy and professional. They where able to get a technician out fast. When the technician arrive he was very friendly and introduced himself. Charlie immediately asked to turn off the water and then if he could cut into the ceiling and explained all pricing detail. I said yes he then placed protective covering and immediately went to work. He diagnosed the problem when the ceiling was opened and again explained the pricing. I agreed to the work and he quickly and cleanly completed the job, removing the protective covering and disposing of all trash. It looked like he wasn't even here. I would definitely use AJ Perri (Charlie) again.

Stephanie O.

10/18/2019

I didn't know how shady AJ Perri's business practices were when we initially hired them, and I wish I had educated myself better before we had so much work done by this company. We paid $10,000 for a new oil furnace for our 1500 sq ft home, when the national average is $3000-5000 for a 2000-2500 sq ft home. They scared us into a ton of plumbing work we likely didn't need, and refused to honor a price quote for a new AC unit unless we committed to their installation service on the spot. Most recently, we had our annual routine maintenance done on our furnace, during which their service tech caused such extensive damage to our system that it still hasn't been repaired after 4 service appointments over the past 3 weeks. I wish I had realized what a mess they are before I spent so much money on their services. Avoid avoid avoid!!

Jay O.

10/14/2019

Just had camera scope of broken sewer line. Perry wants to charge another 300 to do their scope before they give a quote
Rip off!

Cindi G.

12/18/2020

BEWARE DO NOT USE THEM!
They ripped my senior parents off, they have had issues before and complaints against them.
They took advantage of an elder couple used scare tactics that their furnace would blow up and also had the nerve to sell them a high end expensive A C unit much bigger than what they needed.
My has been so depressed she now knows she was ripped off and feels foolish she is so stressed also because they put her on a payment plan.
I tried to file a complaint but the paperwork was a nightmare. I contacted the woman who writes bamboozled but she wanted my mom to get involved.
It's too late now for us so I am just warning you...stay away, senior abuse!
I wish someone would help her or they will refund her a lot of money.

Ajar M.

1/16/2016

My gas furnace started to make a little more noise than usual and call AJP to take a look. The technician comes and says the draft inducer motor is failing and needs to be replaced. Then he says my unit is too old and I had to replace the unit and calls his office to schedule a estimator to come over. Then he quotes $990 to replace the draft inducer motor. I knew that was outrageous price for the motor, but kept calm. I did my research before and looked at the prices of the parts for my model of the gas furnace and it costs around $200. They use my phone to call their office to schedule appointment for the estimator to come over and the lady on the phone asks what was the problem and this guy says excessive noise in the draft motor and says $990.00 for the motor and she says is that what you quoted and he says yes. I said to him what if I buy the part and he fixes it and he was like their management does not allow them to do it and he gave his managers name to speak with him and arrange for it. I came online and saw all these reviews and they all exactly sound similar to my case. Well my review speaks to itself....save yourself time/effort/money (89.00 + taxes to come over) and go else where.

Will P.

11/11/2018 12:00:00 SA

Our exprience with AJ Perri tech Rob. Water was leaking from around the toilet in our basement bathroom. We call AJ Perri and told them what the problem was and if they could give us a estimate to repair. They told us yes bus this would be a service charge of $50.00 to send a technician to access the problem and give us a estimate on the repair. We made the appointment Thursday and the tech came out Friday. After accessing the problem the technician said it would be $1900.00 to repair and the cabinets would need to broken up in order to complete the pipe work. He also stated the pipe work alone would be about 1 hour to complete. I asked is this a hourly rate or a flat rate? I was told the price was calculated out of a rate book and there was no hourly rate. So we declined service for $1900.00. Rob couldn't provide how many hour this job would take other then it was a all day job and additionally our kitchen cabinets would be broken to reach the pipe. The next day we attempted to fix this problem ourself. We made a small hole in our bathroom wall since the water was coming from the wall. We seen the kitchen pipe rotted and was leaking into the wall. We took pictures and went to Home depot. We purchased 1.5 inch pvc, couplings, elbow, 2 reducer to 1.5 inch and pvc glue. This job took us 2 hours to complete. I would've easily paid AJ Pierre $1000.00 but thank God they tried to RIP me off and force us to do this ourselves. With no experience this was a 3 hour job.. Shame on this company for trying to take advantage of customers. By the way this job cost us $136 dollars.

Paul M.

6/28/2023

AJ Perri's technician tested our A/C system & determined a faulty thermostat was the cause for the system not turning on, so we had them replace it.

The total charge was $755, which included a $129 trip charge - I'm curious then what the remaining $626 of charges are, especially when I see the same thermostat we purchased from this company online for $200

The technicians were professional & knowledgeable, and were at our home for less than an hour - I'm just wondering why I was charged an additional $400 and now regret authorizing the charge. I called the company & asked for a. itemization of the charges and have yet to hear back.

I feel totally ripped off and will never call this company again..

Avraham T.

3/23/2014

James H from A.J. Perri writes in a response to many of the posts and uses a comparison between a Mercedes and Hynndai. Well Mr. H. you nailed it but did some damage to your A.J.Perri with that comparison. In the last 10 years Hyundai rated much higher than Mercedes in quality and value for the money. While Mercedes has a fancy name and is expensive (just like A.J.Perri) it is known for having problems while Hyundai is just the opposite.

Biswarup G.

2/28/2012

Extremely expensive. I took a quote for a gas 100,000 plus BTU furnace. They quoted me $6,200 for the basic 80% efficiency 110,000 BTU Clarion furnace, 7,100 for 110,000 variable speed clarion furnace to replace my Rheem 150,000 BTU 20 year old furnace. To repair or replace the motor, they said it would cost $1,100.

Fortunately, I did not hire them. I got a quote from another HVAC company from Old Bridge and they quoted me $2000 for basic 80% Rheem and $2,600 for a 80% 2 stage variable speed 125,000 Rheem. They would add a power humidifier for another $400 only. Not only that, he said he would do the chimney duct work for only 250 only if the township wanted it done during inspection.

I cannot believe how much the price difference in labor costs. Wow, I got this done for almost $4,000 less than what A.J. Perrie plus I have a humidifier that works well. I wonder why people hire these guys when they are so expensive.

Ramine Z.

04/02/2021 12:00:00 SA

I don't recommend this company. They cancel appointments without any notice and leave you hanging for days. I have sat at home for 2 days now and 9 hours without any service.

Barbara O.

5/24/2016

They sent around a coupon for early service of CAC. The technician found that $1600 worth of work was needed on 3 units (2 capacitors, 3 coil cleaning. He added a $10 charge per unit for the analysis so I would be entitled to a steeper discount on the 2 parts needed. Then he deducted a 5% senior discount and a disability discount. I paid the $240 for analysis. I asked my neighbor about this work and he said I was being taken! $1840 to their firm for work which wasn't needed and my upgraded coupon. Technician repeatedly told me to ask for him to do the work which would be scheduled for a different time.

Another reputable firm came in and installed 1 capacitor only because I was afraid it would stop working on the hottest day as it was slightly leaking. Coils did not need cleaning. Cost was less than $300!

I learned an expensive lesson and paid them $240 for a dishonest analysis. At least I didn't pay them for unnecessary services and parts. They are less than reputable.

Ranjan S.

6/22/2016

AJ Perri took over a company that installed my generator and the maintenance contract. So, I called them when I needed AC service. I was given a time window of 9:30-11:30. The tech came at 2 PM, with the ususal excuse of the previous appointment going over the estimated time. What is the point of giving a window if you cannot make it? After looking at the problem he criticized the previous installation and recommended a replacement. I made the appointment by calling the office for a Wednesday between 9-11. When the rep did not show up by 9:15, I called and they claimed that the appointment was for the following Saturday at 12 PM. I could not have made it for Saturday as we are busy that day. So, this was the second mistake by theeir scheduling. department.
I have made another appointment for the estimate since I do need the AC and a second estimate in addition to the one I have from my current service company. Let's see how it goes in the future.

Their scheduling process leaves a lot to be desired.

Mariliz K.

07/11/2022 12:00:00 SA

My 80 year old mother has had plumbing issues and was told the pipes needed to be flushed because something is stuck in the waste pipe. She had AJ Perri come out they said She would have to pay them $1,200 and they wouldn't guarantee it would work. She was hesitant but the issue was getting worse. She called back to schedule it and they came on Friday to do the diagnosis he did nothing (he had no equipment) charged her almost $400 and said this would be credited towards her bill on Monday. They never called to confirm a time on Monday, she called first thing in the morning and they said the truck that does that isn't on The road today she demanded a supervisor. When the supervisor called back they said flushing the pipes isn't going to work for that problem myself and my husband took the day off and drove down from PA to be there because she has cancer and needed to go to the Doctor at the same time. Shame on us for not checking the reviews beforehand.

Ralph H.

2/13/2016

On 1/9/16 I called AJ Perri to snake my 4 main from C/O in back yard to the street. *Note- This has happened in the past and I usually just go to Home Depot and rent a snake myself. I wasn't feeling well and and saw a coupon from AJ Perri for 99.00. The companies young trained technician was courteous and friendly. The one thing that struck me odd was the size of the snake the young technician removed from his van. The size of the snake and the head appeared to be what you would use to clear a tub or sink NOT for a 4 main. The young technician ran the SMALL snake head through the line a couple times and according to the invoice hit a couple of rough spots in line Appox. 40-60 '. I did question the young technician as to why he was using such a small machine and small head. The young technician said something like, because if you use a bigger head and there is a collapsed pipe you could have major problems.
The young technician filled out the invoice and told me based on the rough spots he was going to order a camera inspection. He was going to do me a FAVOR and waive the $200+ camera fee. Paul Kenny, Underground Utility Inspector & Estimator for AJ Perri came to my house for a camera inspection later that day. *Note-The size of the camera lens was bigger than the snake head the young technician used earlier. The camera lens came to a stop most likely at the blockage. As a result of this camera inspection, Paul recommended the replacement of a 20' section most likely from a collapsed section of pipe. Paul tried his best by saying things like, your going to have a sewer backup into your house, it needs to be replaced, we offer payment plans and a whole list of other things. Another odd thing was on a piece of paper, Paul wrote down price quotes. It had the price and monthly payment with 15% off, 25%, off, and 30% off. Thank you for a potential great deal AJ Perri!!!!!!!!!!!!!
I went to Home Depot and rented the snake with attachments designed for a 4 main after I was feeling better and cleaned the drain out myself.
Is this the tricks of the trade just from this profession or is it the integrity of this company?

L J.

08/08/2014 12:00:00 SA

I have a Moen pull out kitchen faucet and had a leak under the kitchen sink and called this company to fix the same. I figured out the issue was with the supply line for the hot water. I tried the usual tighten the nuts but that did not fix the leak and hence called this company to fix.

I called up AJ Perri and not 1 but 2 technicians came in with a big bound folder. They looked under the sink and first made the wrong call . I corrected then that it is the hot water line. They also found a leak with the actual kitchen faucet and told me that the leak is from the stem and it cannot be fixed. They did not even take the time to check the source of the actual leak. They directly recommend replacing the entire kitchen faucet and the supply lines . Cost of installation is $346 plus cost of new faucet They also let me know that Moen does not provide replacement coverage for their products.

I call up Moen and they help me figure the leak is with the cartridge in the handle and offer to send in a free replacement as their products have life time warranty for some parts.

I would never recommend this company. A simple fix (replacing the cartridge and a supply line ) of less than an hour for an experienced plumber and they ask you to replace the entire faucet. If you do not want to be taken for a ride, Do not call AJ Perri

Cheongwoo K.

11/16/2019

I would not recommend AJ Perri to anyone I know. I had them replaced the whole AC unit past summer and just replaced furnace with them. I was initially referred to them through Home Depot. So, going into it I knew I would be paying little more but expected more reliable services. But I realized that they are very expensive contractor to work with.

On the furnace replacement project, I was told that they offer performance guaranty, which promised that no room in the house will be above or below the set temperature by 3 degrees. Pretty reassuring promise, I thought. But things got tricky since one of the room didn't have a radiator and I wanted to replaced two other radiators in other rooms. So, I suggested to the sales person that I would buy three radiators from them but requested that they will do the installation for me. And I asked him to jot down installation of those radiators on the proposal. He said they can definitely take care of that for me but refused to add that line in there since he doesn't have pricing on the radiators with him at that time. And he reassured me saying it will be on the other paperwork so I don't need to worry. To this day, I don't know what that paperwork is.

I didn't get that pricing on those radiators until after they replaced the furnace. It would've been nice for me if they replaced the radiators on the same day. But only after the furnace replacement is done, I got the quote for replacing single radiator of $1,200. Through my research, I know a radiator doesn't cost more than a few hundred bucks. I saw a similar looking radiator priced at $300 online. So, their installation charge for a single radiator is effectively $900. No wonder why the whole furnace replacement project was priced so high! I asked them if they can give me cost breakdown of that $1,200 into parts and labor. They refused.

I am still waiting to see how they are going the live up to the performance guaranty. Now, I'm thinking about it, I feel like it was a false promise. How can you guaranty heating performance without addressing radiator issue?

So, please remember that their going rate for service is $900 for the amount of work that goes into replacing single radiator. And they might not tell you all the necessary cost to meet their performance guaranty up front. If you are ok with that, AJ Perri is a perfect provider for you. If not, be very very careful!

Shifra A.

7/22/2023

We have been under contract for several years and as soon as we had an issue they put you on the back of the list for repair. 90 degree heat , no AC and the wait is till the middle of the week. Unacceptable service. Be wary of using them. I will be seeking alternative services

M K.

04/01/2017 12:00:00 SA

A bunch of crooks! I used them twice...Once a couple of years ago for their advertised furnace tune up. They did not check all the things they advertise. He found a couple of things that were not right but did not offer to correct them. Unprofessional....spoke bad about NJ Home Services. Used them today to replace a faucet cartridge...$441.00. $69.00 to come out and you can find the part online for about $35.00.

Alex Z.

03/10/2016 12:00:00 SA

I asked them what does include their tune up furnace offer for $89. They do 21 check point inspection only so there is not really any type of tune up work involved. And when I told them that my AC unit is located up on my roof with easy access to it they told me that I should look for somebody else maybe from Angie's list. In their add in fine print states that if something breakers down after their tune up service they will credit that $89 to the price of repair. Kinda scary to call them for only checking things....2 stars are for quick response to my phone call.

Marylin M.

9/15/2021

If I could give no stars I would. I completely understand the situation and state that this country is in. But if you get paid to do a job you only have that one job to do. In this case it's figure out what's wrong with the plumbing. It started last week 9/6. I had AJ Perri come out to snake it for this $100 thing they have going on. The guy says he can't come until after six finally shows up closer to seven in the evening. He comes he looks tired I tell him my problem he sneaks the outside hole which is usually directional which only leads to the street not the house then he says there's no clog there so then he says you're gonna have to remove the toilet it will cost about $500 and that's not putting the toilet back on. I had my friend come over help me remove the toilet AJ comes back to snake the inside toilet. He's snaking And finally he reaches is a rough part But he can't get a sneak through instead of continuing to try he gives up and says I'm gonna send a camera guy out here to find out what's going on. He literally sneak for about a total of 10 minutes. It takes 4 days to call me (I had went away on vaca) finally I get back on 9/13 call AJ Perri immediately have them send a Camera guy that same day, yesterday, the guy doesn't show up till also 7 o'clock. He finally gets his camera and then he reaches the part where the clog is he didn't tell me how many feet the line went in he couldn't find where the camera was on the outside of the house and he refused to go underneath to tell me exactly where it was. I completely get that everybody's tired at six 7 o'clock especially if you're working from 8-9 am. But if you have one job to do make sure you do that job to the fullest and if not say you can't do it and make sure you clock out is all I ask AJ Perry dropped the ball on me I still don't have a working toilet in my house and now I got a find someone else to come out here. Thank you for the waste of time.

Sunit D.

05/10/2017 12:00:00 SA

I called A.J.Perri, Plumbing & Heating & Cooling based on their flyer to repair my house bib ( outside faucet) as it was leaking. AJ Perri scheduled the appointment very quickly. They called me 2 hrs before scheduled time stating the Tech will be late by 2 hrs. Unsal Yanikdag arrived and inspected the job and told me how much it would cost. After discussing the cost, he gave me a discount of $50 and no trip charges. I agreed for Unsal to finish the job. Unsal did an outstanding job , he was very knowledgeable, clean worker, efficient and proficient in his work.
His truck was clean and stocked with all parts and well organized. He was very courteous and spent time to explain in spite of late evening. He wore booties every time he went in our basement.
I highly recommend Unsal Yanikdag and AJ Perri for any plumbing repairs need.

Joseph J.

6/28/2017

I've gotten several negative reviews of A.J. Perri Plumbing, mostly that they are a rip-off. I priced a project for a new hot water heater with them. They were $1,800. higher than their closest competition. I also got a price to replace a kitchen sink faucet set. They quoted $450.00. I got the job done today by a A+++ competitor for only $145.00. Unless you're independently wealthy or have money to burn I'd stay away from this company.

Diane N.

12/13/2017

Stay away!!!! Called for furnace not working...Technician (Frank) came out and in about 10 minutes (after we heard it turn on and he quickly turned it off twice) said that it was not working and dangerous...some panel in the back was pushing forward...what panel...never did show us...we agreed to let his salesman come out because it is an older unit and you never know...anyway the salesman...(John P)...very pushing, rude young man and thought he was going to get over on two people in there 60's...When I asked him to leave his card so that we could think about it and call him the next day he said that he was giving us discounts for next day service that we would loose and if he didn't fill up the workflow for the next day the company would loose money...can you believe that...what do we care if you company looses money or not...so we called another company...they took one look at the furnace and new and asked me if aj perry had looked at this unit...they new...they didn't put it back together...I called them while he was still there and by the way fixed it in like 20 minutes for 3/4 of aj's service call price....and today received by check back...you have to speak up...don't let these people take advantage of you....please...and call and get you money back...this is wrong on every level!!!!

Roberta W.

11/22/2014

I'm not, ever, going to call this company again...such a rip off...I had problem with the heater and called them about my heater which kept shutting off and wouldn't keep my home warm. I had googled about my heater, it seemed it was flame sensor that just needed to be sanded with sandpaper and it would work fine or get it replaced which I also googled, cost between $15-20. So when the guy came and said I needed a new flame sensor...then he informed me that it cost $262 for that part...so I told him, can't he just sand it with sandpaper, he said no, that I needed a new one as the old one needs to be replaced. I'm on a tight budget and needed the money to get a much needed tune up on my car...now I had to force myself to pay this company almost 290 dollars instead of getting my car tune up. This company is not honest, a scam artist in selling us that didn't cost much for a lot of money! Never again with this greedy company!!

Eric C.

9/20/2016

I have a leaky kitchen faucet that has been driving me crazy. So, I went to Lowes and paid $40.00 for a new faucet. I called A.J. Perri to get it installed. I am in construction and could change it myself. But, I am so busy, I figured it would be easier to have them come out and have it done in 20-30 minutes. The guy comes in my house. Proceeds to give me the We're the Greatest speech. He says, We're not the cheapest, but we guarantee our work. Blah, Blah, Blah, Blah. He doesn't even notice the new faucet sitting right in front of him. He pulls out his Fancy A.J. Perri product and pricing book. He points to his Cheapest faucet on the truck. IT'S $792.00!!! I point to my $40.00 faucet. He says, oh, ok, it will be $420.00 to install that!!!! $420.00 for a 20 minute job? At that point, I told him to get out of my house. On his way out, he had the balls to ask me if I was going to pay the 'Service Charge I laughed at him and told him to get out. As he walked away, I told him to let A.J. know to go F##K himself. How do people look at themselves in the mirror in the morning knowing they are gouging people all day, every day. Imagine the senior citizens on a fixed income that don't know any better and pay these disgusting prices. I see how A.J. affords all those stupid commercials. I would NEVER recommend this company. Actually, I will go out of my way to tell people how sleazy they are. Sincerely, Eric Cerbo - Montville, NJ

Ah G.

04/11/2020 12:00:00 SA

This company is full of incompetent liars and cheats. Do not believe their b.s commercials.
Try them and you'll be furious angry and out of a lot of MONEY. Because you have to hire another company to do then work again, and PAY the new company.
BEWARE.

Michael L.

11/26/2014

Was charged $337 for $50 non-programable thermostat PLUS an $89 service charge. Bottom line cost of $455 with tax for 45 minute installation of $50 part. Complete
rip-off.

Kris D.

7/26/2018

DO NOT USE. SCAMMM

Had an emergency with a clogged pipe so I called at 12:45 am, they were able to come sooner than other plumbers I had called. They came and unclogged the pipe, however they had no concern for the sewer water draining onto the floor, they had just let it shoot without any warning or attempt to keep the mess as small as possible. They plumber who unclogged it said that they would give me a new clean out cap, which they did not.

The next morning they sent a camera to check the pipe and like many other reviews, they said that the pipe is no good. That we would have to replace the sewer pipe as soon as possible. After snaking the line with the camera, they never gave us a new cap so when we did laundry, the water spilled everywhere again.

During the time they took to give us information about replacement, they say it would cost $14000 but since they're such a nice company they give everyone 15% off and it would come out to $12000. However! If I did it the next day, the price would be $9500! Happy days! They try to pressure us into making a decision to replace the line.

We contacted a few other plumbers who had asked who we had come out, once we mentioned AJ PERRI, they told us don't even listen to a thing they said, they tried selling you a new line with a clean out near the curb right? Which is exactly what they tried to do.

Please be weary, they snake clogs with a small snake so that the line will end up clogging again. Hope to save atleast one person

Robert G.

7/20/2018

Had them come in to do a furnace tune up. They did a great job. Cleaned it all up and looked brand new. Came today to do a/c tune up. Prices aren't bad got for tune up. Just What they find wrong I'd whole new ball game. But would recommend them for all your needs.

Jenna R.

9/28/2020

I had a leaky pipe behind the wall. They charged $350 to find the leak (the tech was here maybe 30 minutes) and gave me a quote to come back and fix it. I called every day for a week to schedule the repairs and every time they said we're still waiting on the parts department to get back to us about the materials for the repair...it was 5 feet of copper pipe and a 90 degree joint, something EVERY technician undoubtedly has in the truck so why the long wait time from the parts department?!?!?!?! Each time they assured me they would get back to me that day with an answer one way or another, each time that was a lie.

Finally called a different plumber who ended up doing the repairs for much cheaper anyway. It's now two weeks since I last called them and still no response. I no longer want them to do the repairs anyway but it still shows their lack of response and nonsensical customer service. Oh and also that they're way overpriced. It's a shame you can't rate with negative stars.

William S.

10/18/2018

I had AJ Perri come to my home on 10/13/18 because my furnace would not turn on. At about 4:00pm a tech showed up to look at the problem
he didnt seem to know what he was looking for so he phoned another service person to guide him . Finally they determined it was the gas valve on the furnace , I was told it would be a whopping $800.00 to fix so needing heat i agreed. the tech started the job but didnt have the pipe wrench so he called a tech close by but he could not be here for a while so my tech was going to go to Lowes to buy the wrench.I told the tech i can loan him the wrench to get the job done. At about 6:30pm the tech told me he was finished the heat was on so i paid him and tipped him.
About an hour later my wife told me she smelt gas so we called AJ PERRI back and about 11:00pm another tech arrived .He told me he also smelled the gas as soon as he went to the basement. he checked for gas leaks and found a leaking (NEW) gas valve so he proceeded to redo what the 1st tech did and fixed the leak but when he checked the CO levels he never seen them so high and if he cant control them he would have to shut me down . He checked the burners and found out the 1st tech took them off and didnt replace them properly after doing so the CO levels where back to normal and everything is fine. I called AJ PERRI to complain they told me they would callme back after talking to service manager but never did.Our relationship with AJ PERRI IS OVER
BEWARE NOT PROPERLY TRAINED TECHS AND INFLATED PRICES!!!!!!!!!!!!!!!!!!!!

M D.

10/22/2012

Just returned home from A.J. Perri spending the entire day in my basement installing a new furnace that cost approximately $13000 to find that only half of the house is being heated, and something is leaking. It is a small leak, however, after spending that amount of money, and supposedly hiring the best, clearly their service is joe schmo. More than disappointed, for I was taken by their knowledgeable salesmen and smooth talking service men.

Thomas L.

6/17/2014

Very happy with the technician that came out and serviced our two 15-year old AC systems. Knowledgable and nice. Replaced a couple of parts at reasonable prices.

I set up a date for an estimate but after reading their reviews will re-consider. I'm glad I had a good experience but I have to wonder....

LEN R.

1/21/2019

They're a bait and switch operation. They quote you one $ over the phone and then, when they get there, they tell you it's a bigger job that will take more time and cost more. Stay away from these people. They sound great over the phone, but when they come to do the work, they F..K you.

Julia X.

10/10/2013 12:00:00 SA

I just had an annual maintenance service from A.J. PERRI for my furnace and got a horrible experience with this company. The first technician told me that the co number from my furnace is TOO HIGH (~2500 PPM), so he had to shut off my system. I don't believe this co number, so the A.J. PERRI sent another technician to my home next day.
The second technician did another round check and gave me different set of co numbers (~500 PPM - ~800 PPM). It looks like the co number from my furnace is still high, but changed dramatically within one day. By the way, both of the two technicians pushed me to have their sales person to come my house for an estimate for replacement of the furnace, others wise I will put my family under extremely dangerous situation.
I still don't believe the reduced co numbers, then I hired one company to check the furnace, they said furnace is fine but no formal document for me, so I hired another company called ALL Jersey Mechanical & Construction company to do the same job. One manager and one technician came to my house and did very detail job, they checked very vent from first floor and a pipe from my basement, presented a final report to me, the highest co number from the airflow is 2 PPM.
I won't do any business with A.J. PERRI in the future and want to share my experience with anyone who is looking for a maintenance service or for a replacement project.

A. S.

9/19/2016

Scam Alert

My husband scheduled an a/c and heating tune-up. During the appointment, the tech told me that the boiler wouldn't turn on because the pilot was out. Funny, it had been working a month before! He insinuated that I needed to replace the pilot assembly in order to get the pilot lit and that unless I made this repair, I would not have a working boiler for the winter. Oh, and by the way the boiler is so old that he wasn't sure he would be able to find a replacement part for it and even if he could it would be so expensive...and because the boiler is so old it probably makes more sense to replace the entire unit. Lucky for me, he could have someone come out and give me a an estimate to have the boiler replaced and he had someone on his cell phone waiting to schedule that appointment.

We got the estimate for a new boiler, plus installation: more than $12,000 for a modest house. (Based on my research beforehand, I was expecting something more in the $4,000 range.) My husband and I took a deep breath and then he went down to the basement to look at the boiler. Ten minutes later he was upstairs after lighting the pilot and turning the heat on. So basically the tech told me that my boiler was broken to scare me into spending more than $10k. Not only that, but the heating tune-up, which I paid quite a bit of money for, did not include something as basic as turning on a pilot light.

Benjamin K.

3/20/2016

Yes, you get what you pay for. In the case of AJ Perri, you pay a lot more and you get clearly better service. But that's all and it is really a personal decision if the convenience of working with AJ Perri is worth paying at least twice as much as the service would have cost elsewhere. I have been working with AJ Perri for over 3 years now. Each time I use them, I know that they shamelessly overcharge me. Recently, they charged me over $600 for a replacement part I could have ordered from Amazon for $79. The total bill for my latest service call was about $2,000. Total cost of all replacement parts: Less than $300. Total technician time: 5 hours. By all reasonable standards, this should have been a service call for less than $1,000. Advantage: The came within 24 hours of calling, they came exactly on time, they did it right the first time, and I got my heating system back up with losing only 2/3 of one work day. With any other company, this repair would have been much less convenient.
After 3 years of consistent experiences with AJ Perri, I really feel their pricing is a rip-off and they do take advantage of their customers. They are not only expensive, they are UNREASONABLY expensive. Their trick is to recommend extensive repairs and to charge a huge plus-up on every single part they replace.
In summary: I try to avoid AJ Perri like the pest. Sometimes I just have to get repairs done in a hurry. In those circumstances only, I call AJ Perri with the clear understanding that I will pay at least twice, sometimes as much as four times more than when using a more reasonable, but less convenient service provider.

Ed M.

10/18/2018

Ransacked bsmnt during cleanup,Liquor from boiler room,old cell phones in box,CDs & CD player missing-Very shady workers .

A S.

9/26/2019

I find it incredulous that on your website you have reviews and all give 5 stars. However, you look at any other place on line on reviews of you and it's hard to find even three stars - majority with 1 and many said they give ZERO if they could. Again you came out to give an estimate on our water heater and it was outrageous. We had gotten a second opinion and they charged less AND said we needed a valve and something else replaced in addition to new water heater to get it up to date. Your guy never mentioned that we'd need that. You do the bare minimum and that's even good, and you charge 2/3 times more than others. I don't know how you stay in business but im looking forward to doing more research and maybe get a class action suit started. Your company has been scamming customers for many years apparently. A neighbor who referred you to us - and only chose to do so because she might get a discount on next visit - obviously didn't have other options. I'll be sure to let her know of the other plumbers.

Cathy C.

02/11/2016 12:00:00 SA

All I'm saying is if you hire them, make sure you follow them everywhere they go in your house. They went to my mothers house for a kitchen sink issue. When he was writing up the bill, out of nowhere, he asks how old her water heater is, and she was not sure. With that, he runs down to her basement to check any comes back up and tells her it's eight years old. Coincidentally, the very next day, she goes down to the basement and has a flood. She has never had a problem with it in the eight years. He comes back and says he needs to replace it. And wow, what another coincidence when he has the exact one she needs right on his truck. So she gets them to replace it, and the very next day she goes down the basement and smells gas. That guy loosened her pipes and risked her life filling her house with gas. She reported them, and now the town is after her for the money for the permit that he never obtained. We had the same guy come to our house. In fact we recommended him to my mother. So it made me think back to a time we had a leak in our water heater and called them. He came and told us we needed some $700 piece because apparently our water heater couldn't handle back to back showers and that's why it's from the leak. We told him no way, just fix the leak for now and will get a second opinion. We never got the second opinion and it never ever happens again. He was trying to take us for $700 on a three-year-old water heater. I love how they will come night or day and they're pretty quick, but I will never use them again. Sorry.

Phil W.

05/05/2013 12:00:00 SA

There is no doubt in my mind that the products and workers at A.J. Perri are top notch. However, I DID NOT need to sit through a 3 1/2 hour sales pitch like I was sitting in a used car dealership. I'm sorry, but I'm in sales myself and this guy was textbook in trying to make you feel like you were making the biggest mistake of your life. He even got RUDE when we finally told him we were not interested, and kept saying this offer ends as soon as I leave (WHICH IS A CROCK)!!! And when he did leave he calls me and makes another offer saying he wants to put crews to work and trying to make me believe I'm getting the equipment at wholesale. All I wanted him to do was to include the hot water heater which is what I wanted from the beginning. The other 2 offers I got were reasonably priced and included all my requests, and both took under an hour. Both of my previous estimates gave me information about their company and information about their products. Now, I have to say, I am well educated thanks to Steve, the salesman, especially when i get my 4th and final estimate But as far as your pitch to try to make me buy something overpriced and making my wife and I feel like at first you cared but then turning into a manipulative salesman snake, IT DIDN'T WORK STEVE!!!!

Diane Y.

11/17/2014

ZERO STARS!!! Let me tell you something about AJ Perri.... RUN RUN RUN as far as you can!! Lies and RIPOFFS!! My estimate was $1429 plus tax and not guarantee that it will fix my boiler which was so bad it really should be replaced.... $12,835 for the new boiler... and will be installed on Tuesday (mind you they shut down my heat on Friday morning). I called them Saturday and told them no way I could afford this system and had someone who could get it running for me. They offered me more money off the boiler and 0% interest. I told them I needed to speak with the person but still was unable to afford all this money. Well see the last picture... $32.78 for the same piece they wanted $570.00. the expansion tank... which I could not even test myself because they took the old one. Broke a bolt off my boiler and left it broken. Who wants to do business with AJ Perri?? Please think twice!!

Michael J.

07/11/2011 12:00:00 SA

The salesman came and gave me an estimate on replacing central air and furnace. I was on unemployment so I did not have it done. a few months later, I got a call from them that they were doing a special and I could save a thousand dollars on the previous estimate. They said they would send a salesman over. The guy came over and tried to get me to change what kind of equipment I wanted. First he said they original equipment was not as efficient as the previous salesman wrote. Then he said it was correct but he go give me a better deal on some other equipment. The installers were very nice but the job failed inspection for two items. They came and corrected it. The thermostat keep giving errors and they came back and said the guys did not set it right. Starts using the AC and had water on the basement floor. They said they had to order a kit. I gave them an OK because they corrected all the problems. I would have liked them to do the job correctly the first time. I also did not like the way the salesman worked.

Joann M.

05/07/2015 12:00:00 SA

We discovered that our central air unit was not blowing cool. We have a 4 ton Goodman unit that is approximately 5-6 years old. The immediate thought was that it needed Freon. We had recently received a mailer from A.J. Perri and thought it best to call them. Thought process was a very big company, reputable, many, many years in business, etc. etc. We phoned them. They went on to say all their techs are vetted (i.e. drug tested, background checks, etc.) and they could make a service call today (same day).

The tech arrived, spent approximately 35 minutes (checking my brand new furnace, which of course was not the issue), then proceeded outside. He went on to state that there was a major leak in the system, which would cost $2562 to diagnose (without repairs) - I do have this in writing. He said it would be most cost effective to simply replace the unit. He called and very quickly had us set up with an in home consultation with sales (who I understand wanted to give a lengthy 1 + hour presentation to sell us a new unit). Of course, they offer financing! They also charged $95 and change for the visit (+$5 tip). They left with my check.

That being said, while I was at the office, I recalled using a very reliable HVAC company last summer through my office. The company I am referencing is Ol' King Cool. I called James who I had dealt with many times last summer and told him A.J. Perri's recommendation. He urged me not to do anything until he had a look at the system. He accommodated us same day. Upon his arrival, he immediately went to the outside central air unit. He began his diagnosis. The first thing he noticed was that the cap was missing off of the Schrader valve. We questioned whether or not this would cause a freon leak, and he stated absolutely it would. Now, to back track, when we asked the technician from A.J. Perri the same question - his answer was absolutely not . So, the question is who is telling the truth?? Let me answer frankly --positively, the owner (who is also a technician) of Ol' King Cool was correct. He spent approximately 2 hours at my home, vacuumed the system to check for leaks in the copper piping, he did not find any leaks. He proceeded to refill the unit with freon (for a fraction of the cost that A.J. Perri would have charged). We visibly saw the freon spilling out of the Schrader valve which had no cap on it. Ol' King Cool replaced the cap with brass fittings - refilled my unit and problem has been resolved. The total charge from Ol' King Cool for labor and repairs was $674.

Bottom Line: I stopped payment on my check to A.J. Perri. It is very apparent to me that A.J. Perri was not only attempting to take advantage (if I went forward with them for a diagnosis - which was $2565), but I truly believe they were pushing for me to replace a unit that did not need replacing. I am positive a representative would have shown up, presented financing options for an overpriced unit with bells and whistles.

I will be sharing this information with the better business bureau, but I feel a responsibility to share my story with my neighbors. Please heed the warning and stay away from this company. Although I highly recommend Ol' King Cool - genuinely one of the most honest companies I have come across, please get other estimates, and second opinions.

I would give NO stars if possible.

Anthony D.

6/13/2022

Great service from technician. Very courteous, knowledgeable and respectful. This is not a review of the tech. Prices are astronomical. $339/ lb of R22 and $588 for sealant/ dye. Gouge you when you can't say no thanks. Will not use again.

Dan M.

9/26/2020

They scam you with low price then try talking you out of your savings and home.. The people that come out are not plumbers either they call a plumber for help.. Buyer beware

Frances B.

08/06/2016 12:00:00 SA

Although there was some confusion around scheduling because A. J. Perri agreed to do more than they usually do--replace a floor as well as a leaking toilet-- the people we dealt with were terrific. Dana in scheduling was always upbeat and had a can-do spirit. Rodney Poland worked on the weekend and got the job done. He was diligent and personable and instilled a great deal of confidence. His communication with us was excellent; we particularly appreciated his thoughtful follow-up.

Gina M.

04/07/2014 12:00:00 SA

I decided to get a second estimate to replace our rusted out 75 gal. hot water heater. My usual heating & a/c guy quoted us $1800 for a new tank or $1800 for a tankless hot water system. When the AJ Perri guy gave me his estimate, it was $3600 for a 75 gal. hot water heater or $7100 for the exact same tankless hot water heater that my heating & a/c guy is installing as I type this review. Why would anyone use AJ Perri when their prices are so exorbitant? My son lives in Jackson, and had a very similar experience. I'll never call AJ Perri again, I'll stick with my much more reasonable alternatives.

David R.

8/19/2016

Needed a faucet and garbage disposal installed. The estimate was over $1,000. Really? Can easily get this done for half of that. Stay away.

Bob M.

10/04/2016 12:00:00 SA

Thorough, polite, and professional. Alex took me through the inspection checklist and fortunately, everything looked good. Gave me piece of mind knowing that my furnace would not explode and trap my family in a fiery inferno where they would be burned alive. Thanks A.J. Perry!

Nicole M.

1/28/2018

The other day our house had clogged toilets. They came out and temporarily fixed the problem. They said they would be there again to fix the problem with a snake. The next evening, the overflow started again. The plumber came to my house that night, did a five minute inspection and then declared he could not help me until three p.m. the next day.

He literally told me this was not his problem. It was seven at night and he was prepared to leave us with no working plumbing until the next afternoon.

I had to literally scream and beg him to sent someone else out to my house. Two hours later they finally got someone competent out here to fix a problem that should have been fixed two days before.

DO NOT TRUST THEM.

A plumber who refuses to fix the plumbing should not be a plumber.

Nida A.

3/15/2021

Run away from this company. Don't walk... RUN. Guy told me he WILL find something wrong with my furnace... I told him to leave. Called someone local. Who was wonderful. It was just a switch he turned.. and everything was fine again. Go to Airflow Cooling and Heating. Trust me.

Jimmy R.

08/11/2022 12:00:00 SA

When purchasing an hvac system from AJ Perri. We were told to go with them as they have a quick turn around with any issues. First, they don't give you the top of the line system. In fact they give you the cheapest. It broke down two years later. They are making me wait 12 days to get a repair in 90 degree weather. They installation was obviously not done right if the power box could not push the correct voltage. I would not recommend anyone pay the amount of money they charge for what they give you.

Obsekou A.

03/04/2014 12:00:00 SA

AWFUL AWFUL AWFUL!!! I literally got in to a fight over the phone with the salesperson after i found out that my father ( who speaks and reads no english ) signed a contract to have them replace my gas furnace and water tank for 16,000!!!!

Now i know some business law, contracts are always able to be voided within a 3 day period, especially when they did not even start the work!!. The sales people are rude and very sharp. The moment you tell them you are not interested, they start asking 20 questions about why and what are you going to do without them. For god sake thats my problem not theirs.

Back to the matter, the salesperson informed me that there was absolute NO WAY i could undo my dads mistake, and that the appointment was set and the work will be done in half a day for 16,000!!! The manager at the office was much more polite and dealt with things more professionally. She informed me that the salesperson was wrong and that she will take care of matters herself and see that the job is canceled.

THE ONLY reason they got a extra star from me was because of the workers in the office who kindly help resolve this issue. Otherwise i would have been scammed.

Some ethical employees. I understand salespeople make their meals off commission and thats fine. But taking advantage of my 56 year old father who lived in the house, you might as well rob a blind man.

AGAIN i cannot stress how rude the salesperson was and almost robbed my family of 16grand!!! Luckily i took action that same afternoon. If i ever need service in this field i am willing to go to the furthest ends of the earth to find another company, rather than AJ Perri

DENISE F.

05/09/2022 12:00:00 SA

This is the second time we have utilized a service by AJ PERRI. We were not disappointed, their air duct cleaning was remarkable.
Technician Alejandro W was awesome. Arrived on time, explained the painless process, while being personable, efficient and
a pleasure to deal with. I'd highly recommend them for their professionalism and great services they provide.

Keivan E.

5/31/2015

They gave me outrageous estimates ($2000 and above depending on the fix needed) for fixing a leak in my AC system. They finally recommended I get a completely new system (from their sales person) while I only have a leak in the system.For instance they estimated the cost of refilling 12 lbs of the coolant $1300 (more than a $100/lb) while you can get a 25 lbs tank from amazon for only $98 (50 times less!!) Plus an additional $900 for labor etc...I was finally charged $100 just for the guy to come and see the system and give me these ridiculous estimates.
Do not even go near these crooks.

Fred P.

08/07/2022 12:00:00 SA

Called and got a drain unclogged - main drain - okay job
Had a drain clog in upstairs bathroom and the service man said it would
cost $ 2,500.00 to fix. Told him to replace a clogged pipe in the basement that was attached to the drain in the bathroom. It solved the problem for $175.00 and NOT $2,500.00 as he stated
Also had a kitchen drain unclogged for $169.00 - Found out their add stated $99.00 !!!

Keep away from this place !!

Nick K.

05/10/2016 12:00:00 SA

Axel Gonzales performed an A/C tune-up. He is very professional, friendly, and customer-oriented. He explained in detail the work performed in a clear and concise manner.
He is very passionate and driven in his work. What a wonderful experience with a true professional.

Harry S.

02/06/2016 12:00:00 SA

Just met technician Kyle Williams on service call. If he is representation of of aj Perri company they are on the right track.he was prompt,pleasant, informative, knowledgeable. I highly endorse the use of this company and would recommend you ask for kyle.

Joseph G.

10/09/2021 12:00:00 SA

This company received the largest Fine ever levied on a plumbing company by New Jersey. Define because overcharging and deceiving customers. BEWARE

Sean H.

12/13/2014

One word about AJ PERRI: SHADY!

We had an annual maintenance agreement with AJ Perri. It seemed strange that our furnace which is about 10 years old would only have problems a few days after their service visits.

They call you repeatedly until you arrange your appointment, in case you forget.

The reason is simple. They are rip-off artists who will CHEAT YOU.

This year after their 'visit', our furnace would not keep the house at the right temp. It kept shutting on and off but didn't stay on long enough to keep the house at temp.

So we called them and this time we mentioned to them that every time you visit, afterwards WE HAVE A PROBLEM! They denied it of course and sent someone.

The diagnosis was that we needed a new 'board' for $900 dollars! This on a furnace that is 10 years old. The last furnace worked for 50 years without so many problems and that's because AJ Perri never touched it.

Needless to say we balked and got a second company in. The repair person said all you need to pay for is the service visit charge for $90 because the solution was simply to sand the flame sensor so that the furnace would stay on!!

This is the kind of thing AJ Perri was supposed to do during their maintenance visit right?

I'm filing a complaint with the BBB for this company because they are obviously LOOKING ONLY TO RIP OFF CUSTOMERS AND DONT CARE ABOUT KEEPING CUSTOMERS SAFE AND WARM!

Kalpesh S.

2/19/2015

A J Perri!!! Wow, where do I start? How are these people in business for 40 years? I guess, ripping people off has served them well! Just like other reviews suggest, they are out to get your wallet by practicing scare tactics. You have to change this part ASAP, its about your safety, you don't wanna pay more once it breaks down...bla bla bla. Thank god i got second opinion and got the problem fixed for $75 instead of $1800 that was suggested by their employee.

SHAME, SHAME!!

Jonathan W.

6/30/2022

I URGE YOU TO USE YOUR INTUITION AND DO RESEARCH BEFORE DISCUSSING PRICES AND THE DISCOUNTS YOU'RE ABLE TO GET.

Technician originally Comes to diagnose a short cycling AC Compressor. 30 minutes later, comes with a report saying simply the AC unit is defective and needs to be replaced. Next day, a sales man provides a quote for over $17,000. My intuition had kicked in and told me to take another think at it, without knowing what was wrong exactly. I'm the kind of person who needs to know what's wrong before making moves.

This is my first home, and I was not sure of the intricacies of HVAC wiring.

I call a friend who happens to be an electrical engineer and repairs HVAC on the side with a license (to get his opinion) I simply had bought a thermostat incompatible to my uniquely wired home. I also was given a thorough understanding of how my first floor furnace and blower motor was the furnace for both upstairs and downstairs, and that the unit upstairs was only a blower motor. Anybody without an initial understanding could have easily made this mistake. Not everybody has a knowledgeable friend they can call.

None of this information was provided during the diagnostic. No wires checked. The circuit board was brand new and had no signs of failure. Seemed to have jumped straight to the conclusion of a defective unit, and quick to jump to schedule a quote.

I refuse to call the technician an expert. Instead, I also call him a salesman.

Pamela V.

1/14/2023

My father purchased 2 AC units on 06/26/21 for over 30k from this AJ Perri. They were supposed to be 18 Seer, 2 speed (top of the line) units- one 3ton and one 5 ton heat pumps. Within 12 hours of installation both compressors burnt out due to faulty installation. (The serviceman failed to vent the nitrogen from the lines.)

He spent OVER A MONTH in the summer without air conditioning, waiting for them to come back and replace the compressors on these brand new units. Only after he stopped payment on the check did they come back to inspect the issue.

When they came out they said they were going to replace the first floor compressor, but the 2nd wasn't quite burnt out yet. He insisted they replace both. Supposedly they did.

Within a week of them replacing the the compressors, the systems started to shut down. We found out this was due to condensation from freezing coils from low pressure freon. They had to replace the main lines due to leaks.

The problem persisted. They came out again and spent 8 hrs reinstalling the 1st floor unit and this seemed to resolve the problem, however the service man informed my father at that point that the 2nd fl unit compressor was blown.

Two service calls later, they finally agreed to replace the 2nd floor compressor, but this was 5 months ago and we have not seen them. Every time he calls them, he's told that the parts are on backorder.

During this disaster of a purchase & installation, more alarming issues occurred, such as:

We discovered that they had failed to create an access point for a filter. They also failed to install a filter or even tell me about it.

We found out that the thermostat they installed was working off of my broiler and this prevented the baseboard heat from working.

When we researched the units they installed, we found out we actually had 15 seer units, not 18 like we agreed upon.

I've finally decided to contact my lawyer and make others aware of our experience with AJ Perri. Their workmanship is shotty at best, they are unprofessional, inefficient, and will bait and switch you. They will sell you one item, but install another.

My father purchased these units for $30K in June of 2021 it is now January 2023 and one of the units doesn't work at all and they won't come fix it, claiming parts are on backorder.

Linda R.

10/10/2016 12:00:00 SA

I called Perri on a Sunday for a backed up drain. A Perri tech came out and tried a few things and then brought in what looked like a mechanical snake drain cleaner and claimed that he ran it 50 feet down and that the blockage was in secondary lines and they would have to go through roof and that another man was needed and he would be back in the morning (every word was heard by my great nephew who came over). The next morning (with sewage still in my shower stall) he didn't show up so I called and was told he will be there by 1 pm. By 1:30 I called back and was called a liar and said that they said 1 to 3. At that point I told them I did not want to do business with them and to cancel and I called another service (plumbing) who was there asap and he brought in the mechanical snake (industrial) and with-in 10 minutes yelled - I got it. He said the drain was clogged at less than 10 feet (when I told him what Perri said about running it down 50 feet) he said that was impossible and showed us where the drain was clogged at under 10 feet and said that is a well known scam of theirs. They will bring what they tell you is a professional snake and then tell you I ran it down as far as I could - 50 feet - and can't find the problem so we have to clear your secondary line. I gave this company my business for an overcharged (over 1200.00) small water heater and THIS is how they treated me as a customer!! So if you want to trust these folks, you are fore warned. Their technician was EXTREMELY dishonest and I am so happy with the honest company who found my problem and had it cleared in less than an hour. Shame on you Dom. I am a disabled widow on a fixed income. How do you sleep at night? How would you like someone to scam your Mother?

Update ... called your Corporate number and got the canned responses of how sorry Perri is for my bad experience. I didn't need nor do I want canned apologies. I want you to stop ripping off people, esp. senior women.

Wilbert T.

4/24/2020

I needed my main sewer lines me cleared of a clogg. Everything was fine until tech arrived.
The service professional was argumentative and disrespectful on the phone. Tech told me pipe was old which I knew and pipe may be damaged if work was performed. I removed cleanout with standard pipe wrench. Minimal water came out of pipe. I rented snake from HD and was able to snake line whole sewer line in 20-30 min. Easy job in my opinion. I worked for a plumber when I was in college. In my opinion AJ Perri needs better trained Techs. Trained better in customer service and the particular trade the tech performs their duties.
I used AJ Perri in the past and consider myself a good customer. I will be a good customer to someone else in the future.

Veronica H.

7/25/2022

Stay away! Paid over 12,000 for a new AC unit , not even 6 weeks old new I installation not working already. Called and called and haven't send someone to fix the problem.

Larry V.

06/06/2017 12:00:00 SA

I wish I didn't actually have to give any stars since these ripoff artists don't deserve any! DO NOT CALL THIS COMPANY UNLESS YOU LIKE TO BURN YOUR MONEY!!! The mechanics that come to your home are going to try and make your hvac problem seem like a mountain when it's really a molehill. I had a feeling this was the case since I always get second opinions when price quotes for jobs seem high. Yup, always came back that all the work they said I needed was BS. So basically these mechanics are salesmen. I actually got into a conversation with a friend who knew a guy that used to work for this company, and they confirmed that these guys are taught to 'upsell' on appointments. Isn't that nice?

Sandra W.

12/30/2017

I had a clogged laundry room sink that overflowed from the washer. I initially scheduled with a different (big name) company and the technician that came out was unable to fix it. After an hour of snaking he told me he had spent too much time at the job and was being called off. He didn't have time to snake it from the basement and we may have to have the plumbing redone and that would cost be $$$. They didn't charge me for coming out but didn't resolve the problem. I called AJ Perri and they had a tech out about three hours later. I was worried based on the first company that it was a major problem. The technician was great and after not being able to snake it from the washer line went to the basement and was able to get it unclogged. He even waited around so I could run a quick wash cycle to make sure everything was working. The charge was very reasonable and I will definitely be using them again.

Joe P.

08/05/2023 12:00:00 SA

I just had AJ Perry do a total new air conditioning install. They had a rip out the old 47 year old unit actually rebuild a platform to work on in my attic to remove the air handler and replace the new one. It was not an easy job the guys suffer through extreme heat left the place spotless had a couple of minor issues which are any job that size would they took care of it recommend them again

T D.

6/14/2016

I always use AJ Perri to service my furnace and air conditioner. They are prompt and courteous. They explain their findings in a thorough manner. My most recent technician was Jordan Fitch. Very conscientious, professional and thorough! Thank you AJ Perri !!!

Waqar U.

06/12/2022 12:00:00 SA

My HVAC broke down and they send me a tech ASAP. Very friendly and just took him 15 mins to fix. He replaced the part (capacitor) which was worth $15 to $20 but he charged me $500 for it. I didn't know and told him to replace it. They charged me $190 which I was fine with

Avi S.

9/25/2014

If there was an option for -100 as a rating, I would have requested an even lower one. If you want to be taken advantage of, this is the company for you!! Their sales reps make commission of course, so they DON'T CARE WHO THEY TAKE ADVANTAGE OF!!!

This is the worst company I have ever experienced. Talk about ROBBING you BLIND!!! I have an 82 year old father that this company took full advantage of at their leisure and convinced my father who lives on his own that he needed to spend $8,600.00 on a new heating system....really, a brand new top of the line heating system at 82 years old?!?

Not to mention this was AFTER my brother was present for a routine maintenance check a few weeks back and it was decided then that NOTHING WAS BROKEN AND NOTHING NEEDED TO BE DONE AT THIS TIME. A sales rep who knew what he was doing called my father afterwards and obviously convinced him otherwise. Do you really want to support a company that takes advantage of people and steals from them?? This company should be hanging their heads in SHAME!!

John S.

9/25/2016

Bait and switch. Agreed to terms of service only to be billed for 90% of job. Tech was nice. Just don't promise services via 3 phone calls prior to arriving at my house at 8p and not complete job. 4 years of loyalty to AJ Perri for naught- they don't care or appreciate. Very upsetting. Bad last experience. Told a manager would call me tomorrow- not holding my breath or going to listen to anymore lies. Despicable. Enjoy your $99 that cost you a client. Goodbye to the most dishonest and non transparent company named AJ Perri.

P M.

8/14/2017

Stay Away! Do not use AJ Perri for HVAC maintenance, repair or replacement! They offer a cheap $89 maintenance check up of your a/c and it gets you 20 minutes of nothing. They didn't bother to wash off the outside of a/c condenser, clean/replace the air filter, or inspect or blow out the drip line (all important service issues). And if your a/c is over 10 years old, the technician will immediately suggest a replacement and recommend one of their comfort experts to come out and give you a free estimate to replace your system (the technicians must be incentivized or forced to push for an a/c replacement estimate). And even when you say no, they call you 2 weeks and then 6 weeks later and ask again. Then a few days after a second
marketing call, your a/c stops working all of the sudden and you start wondering just what did Perri's technician do to it during that service call? Maybe leave a few wires loose on purpose?

And so you call AJ Perri for service and a technician pretends to try to repair it, but spends more time warning you that if it is the starter relay, fan motor or the need for a hard start kit, it will cost $800-900 and might not help beyond the summer, so you are just better off getting a new system. He then states he must call the office to advise them that he is recommending a replacement and a comfort expert visit. And before you know it, the next day you have the AJ Perri Comfort Expert (aka used car salesman) at your house, who just wants to sing the praises of AJ Perri and its huge service staff available at a moments notice, and then he hands you a scribbled up back of a brochure handwritten estimate to buy their top of the line Carrier Infinity a/c system for $12k (actually $16k, less $4k of silly discounts pulled out of thin air). This is all while you already told him at the start of his pitch, you only want to know the costs for a basic, low cost system.

Just an incredible rip off experience from beginning to end by AJ Perri. I am lucky because I called another local a/c service company, who assessed my a/c's problem in 10 minutes, replace a capacitor for $200 and my a/c unit is working again! My recommendation is to pick a HVAC company that is close to your home, one that relies on providing everyday quality service and customer satisfaction to stay in business. These big regional HVAC dealers/servicers are not local business owners, and won't care if they screw around with customers, since no one will hear about it and it wont affect business. Except maybe when you see them poorly rated here on YELP!

Donna P.

1/16/2018

Just read in the Middletown Holmdel patch that they were fined by the state of NJ for unethical practices for making unnecessary repairs, especially with seniors.

patch.com/new-jersey/mid…

They came to my house and told me I needed major repairs made and tried to scare me into immediately making the repair. Being a property manager in NJ I decided to call another plumber. That repair turned out to cost a couple hundred instead of thousands. It's been 3 years and no issue. I believe their people work on commission and that is why repairs are pushed.

Robert S.

12/04/2014 12:00:00 SA

No stars. They are rip-off and con artists. They came out for the $ 89 maintenance. They claimed my furnace was emitting high levels of carbon monoxide and at a minimum need to replace the gas valve which was $ 700. I requested a salesman to come out to give me a quote to replace the entire system. He gave me a high pressure sales pitch and quoted a ridiculous price. I told him I going to get a second opinion.

Had another heating and air conditioning company come out to do a maintenance. Everything was okay, there was no carbon monoxide problem. He did mention that the system was getting older and might have to eventually replace it. I also got a quote to replace my the HVAC system. The quote was $ 3000 less than the quote from A J Perri with same operating specs and better equipment.

Patricia G.

8/16/2020

SCAM RIP OFF. ZERO STARS. Unprofessional, unethical, incompetent. I don't even know where to begin. Tech had no idea what he was doing, talked on phone with family members, tried to overcharge me $600 for 4lbs of refrigerant after spending 3 hours doing nothing. I said I'd read that the drain could be clogged, and he responded Maybe THAT's it (Shouldn't he have known that?). When I said I felt that $600 was too much for the coolant (having been a homeowner for decades with ac service), he said he didn't make the prices. I said I'd like to speak with the person who does. He called his manager from outside, came back in, and threatened He said if you don't want to pay that, I should drain the refrigerant, take my tools, and go. I stated that was aggressively confrontational and repeated I wanted to speak to the manager. He definitely did not want that. FINALLY, the tech called back the manager and put me on the phone. I told the manager he'd been there 3 hours, spent more time talking to family members than trying to determine the problem, left for 40 minutes with my outdoor unit disassembled, didn't have a clue why the AC had caused thousands of dollars in water damage, and was trying to overcharge me. I also questioned whether the manager told him to drain it, take his tools, and go. The manager denied that and said there must've been a miscommunication. He mentioned a pricing book that I'd never seen. They lowered the cost to $440, but I still feel like I was scammed. HORRENDOUS - They should lose their license. Call anyone else. SERIOUSLY.

Kevin G.

2/28/2016

A nicely polished sales rep came to our home and spent about an hour measuring rooms and giving his presentation. THEN he got to the bottom line ....holy cow! He was the third estimate [ always try to get three] 8,000 higher then one $10,000 higher then the other. I know exactly what the equipment costs so he had a difficult time trying to explain his price.He left quietly and seemed slightly embarrassed by the whole episode.
We chose the middle estimate and they did a fantastic job.

In response to the David W review , what they did for you was nothing truly exceptional, it's what should be expected.

Moieed A.

06/10/2017 12:00:00 SA

I Do NOT recommend this company. The price that they quoted was four times what it would cost anywhere else.

And they have very high pressure sales tactics even though they advertise as a free quote it actually isn't.

Joe M.

01/06/2013 12:00:00 SA

I called AJ Perri for their $99 Any Drain clog clearing special, which they honored perfectly. A professional looking man came quickly, listened carefully, and cleared the standing water in our pipes. For $99, I think we got a steal. Then came the gotcha! He said our cleaning came with a free camera inspection, and scheduled another employee to come out later that day.

The next employee came out and performed a camera inspection, which he said showed a total destruction of our main sewer line. He said we were leaking sewage directly into the ground, and put a flag marker on the spot in our brick patio under which this broken pipe was located. He said that our area has Orangeburg pipes, which were wartime pipe products made of pressed paper wrapped with tar paper instead of metal. They work fine, until they don't. When they fail, there is no repair except full replacement.

The price? $3,750 to dig the first hole and repair up to 10' of pipe. If the rest of the 100' run needed replacement (only possible to know after this work is done), it could have run up to $20,000. But don't worry- the $99 drain clog would be credited against it! The camera technician tried every high-pressure sales tactic in the book to get me to sign, but I wouldn't without another estimate. Thank goodness!

I called a local sewer repair company, Apollo in Keyport, NJ. Their guys do not share the professional appearance of AJ Perri, but on the plus side, they aren't crooks. Brian from Apollo found the problem 25 feet in the opposite direction from where AJ Perri said it was, and fixed the whole thing for $1,000. He quoted me a $750 dig fee, and told me it would probably be $1,500 total, but when the backhoe wasn't needed, he charged me less. The pipe was NOT broken in any way, just severely clogged. Not made of Orangeburg, either, but solid cast iron. After the repair, everything works perfectly. There were no pipes of any kind anywhere near the spot AJ Perri said was where they would dig. They were either trying to throw off any future bidders for the job, or else they just had no clue.

Consider AJ Perri if you need a cheap drain clearing, but don't let them rob you for any additional work!!!

Giselle A.

07/02/2022 12:00:00 SA

AC stopped working on a 96+ degree blazing hot day. They said they would come between 12-4. I called several times and they said someone was on the way. Nobody ever even showed up after multiple calls past 5pm. They said they have no one available to come (even though they said someone was on the way) and that the rain/weather was so bad (it is NOT raining today anywhere in the area, they lied). Absolutely unreliable and complete liars. Claim to come the following day between 12-6, such a huge gap of time, will they even show up? GARBAGE company. Do not use them, save yourself and find someone else.

A. M.

10/30/2014

I had these guys come out to tune up my oil heating system. Kyle Williams was the technician, and he did an excellent job. Very knowledgeable, helpful, and friendly. He went the extra mile to do what needed to be done to get the system working it's best.

Victor L.

3/30/2015

It was my first time to use this firm. They asked for $95 for coming to check my furnace. Quotation for replacing a start motor was $1000+ although you can order the parts only cost only $178. More seriously, the guy suggested me to replace the entire system to pay $15,000+. I paid him $95 for his coming and checked the entire system by myself, I did a cleaning work, guess what it worked!

Emil O.

10/29/2018

This is concerning Home Depot relationship with A.J. Perri in New Jersey.

I as do a lot of people spend much time and money in Home Depot. I shop or both personal and business, I am the Facilities Manager for a Catholic Church. One day while shopping in your Clifton, NJ store for thermostats for work. I was approached by a salesman to have my home boiler yearly maintenance done. The price was very reasonable $69. for the service so I signed up. The tech came out and told me I need a new pump, a new pressure gauge, and would bleed the air out of my system. I also told him I could install the pump and he could order and change the gauge and bleed the system. As they wanted $1,200 to change the pump, the pump cost $100. to purchase and less then an hour to install. The gauge was $385.and took less them 15 minutes to install. After seeing the gauge that was installed I and researching the price. The gauge cost between $40. and $60. Also for $134. the tech was suppose to bleed the system. At that point he had my son and I going to all the radiators to open bleed values while he stood at the boiler. After about 15 minutes the tech said we needed to add three new values on the return side of the boiler to bleed the system correctly. He told me it was a 3 hour job and the cost with materials would be $1,800. The system was never bled. As the Facilities Manager in the Church I deal with boiler men and plumbers on a regular basics. They all charge about $125. an hour and again the parts are no more that $75. That math does not add up. I call another plumber in to install the bleeder values and the cost was $350. He did it the next day. I spoke to a representative at A.J Perri to ask for a refund on the $134 to bleed the system that was never done. She was suppose to get back to me with an answer by last Friday October 26. I have heard nothing from them.

I have learned a valuable less this week about Home Depot and their third party services. I WILL NEVER USE THEM AGAIN.

Rob M.

10/15/2018

I had to schedule a service call from AJ Perri. Luckily Danny Laboy was sent, this is the second time he came to my house and was able to diagnose the problem both times. I have had bad experiences with other AJ Perri techs appearing not to know what they are doing. But Danny is great and is 2 for 2 in solving my issues.

Moustafa E.

8/16/2016

Listen for all you people that are ragging on them they are the only company able to come through on the same day when I have issues with my AC that needs to be charged,today and 3 years ago!!!!! So it is what it is they might be this and that but at least in that hour you need someone to come thru they did it twice for me. Not like all those others that turn their nose up at you because they already have work. Here my poor wife is roughing it in an 82 degree home and no one is able to come out including A.J Perri but push comebto shove they squeeze me in and BOOM, AC charged and back to some what normality. But i still need to upgrade this P.O.S!

Eric I.

7/27/2016

This company is not out to fix your AC, scam artists . They are out to break your AC so that they can charge exorbitant repair fees or force you to replace an 8 year old unit. Avoid them at all costs.

Sara J.

01/03/2023 12:00:00 SA

Scheduled an appointment for repair with a technician on the Friday before July 4th weekend because my AC stopped cooling the house. Technician arrived extremely late in the evening and performed a short-term repair after explaining to me that the whole system needed to be replaced and quoting me an outrageous sum. I agreed to the $700 stopgap measure of a short-term repair to keep the house cool over the long weekend as I assessed my options.

After the technician left and the system ran for several hours, we noticed that it still was not cooling the house at all. We called CS the next day and the person who answered was combative, accusatory and unhelpful. We complied with AJ Perri's refund policy from our receipt that stated if we were not satisfied, we could send in a letter asking for a refund. We sent certified mail asking to be refunded since we were not satisfied and received confirmation that the company received it, but we were not refunded. Avoid AJ Perri at all costs, dishonest and unhelpful. This company just wants to rip you off.

Mary Ellen H.

5/29/2020

We purchased a new home and I called to have the air conditioner checked for the new season. The system was 17 years old and we were told we needed a new system. Mark Carroll came and we agreed to have the new system installed. The service men came and were interesting to listen to about which color wire was to what. They told us the had many years in this type of work. They left and left their dirty shoe covers on the ground and left our attic door open. The ac worked and after the first cycle, wouldn't restart. We called and AJ Perri sent out another tech who said the first guys installed the system incorrectly and didn't finish the installation. He worked on it and said it would work- it did for one cycle and wouldn't restart! We called and were told a tech would be out between 11 and 1. According to the worker that came yesterday, it was to be 2 people. I called at 12:45 as no one has called and it is hot and muggy! I just called to see where they were and I was told the tech is running late. I told her it is supposed to be a 2 man job per the tech yesterday and she said she would call me back. It's now 1:20 and I was told the tech was coming, once again I said there are to be 2 and she said she saw in an email there will be another guy coming, but she doesn't know when he will be here. I'll continue this once they fix my system!

Rob D.

08/01/2023 12:00:00 SA

They lie and steal like professional thieves that prey upon the ignorant and desperate. Shameful.

Ron C.

07/08/2023 12:00:00 SA

Called and made appointment said he would be there that day. He was ,
Had service man come Saturday
One piece of equipt that was broken
The other was in his truck also broken.
Said he would be back on Sunday morning
Between 9-11. I called them to make sure he was coming as he didn't show up they said he was on his way .
After another call , time was changed to by 2 he would be here. About 1/2 hr later some girl call's staying they don't service stanhope nj. After waiting all that time having their service person with malfunctioning equipment
Show up and Try. To work. I asked for the manager
To call me back, you guessed it
He didn't

Stu L.

09/01/2021 12:00:00 SA

I made the grave mistake of hiring AJ Perri to repair my air conditioner. They came out did the repair (the repairman could barely speak English, not even the company person on the phone could understand him). The AC worked for UNDER 24 hours!! All for the low price of $1100! I called them back they sent a repairman who did speak English this time who said it was a waste of $1100 and asked if the repairman told us that- he didn't!! The company said they will give us a credit if we hire them for a brand new system. I got their pricing and including discounts, and the $1100 I thew away their price was the same for a lower quality system. Of course, the salesmen who came out to sell me a new system was very nice but seemed like I was at a timeshare sales presentation- buy now and save, tomorrow I can't give you this price-BS

Raman S.

6/13/2022

We have a Lennox iComfort system which malfunctioned, A.J. Perri was print to respond and come with in 2 hrs of my call but their tech had no clue what was wrong with my HVAC . I paid them $130 for just showing up and the guy left without diagnosis .. the def y he told me was also wrong. Arctic air diagnoses and fixed the issue in 10 mins
Don't call them if you have a Lennox system they cannot help you .. they respond fast but that seems to be their revenue model

Jocelyn M.

11/12/2021 12:00:00 SA

This company is a sham. They do not deserve one star. A technician came in and diagnosed my boiler as old and needs to be replaced. He said he would need to order parts to possibly repair it. I would need a gas valve and spark igniter all for $1,050. He also set me up with a sales representative which came later on that day. His quote for a new boiler was $13,000. When I mentioned I was getting a second opinion, he mentioned all kinds of discounts he would give me if I signed on the bottom line.
The second repair company I called, came the next day. Did not charge me a consultation fee and said my boiler was in great shape. Informed me I don't need a spark igniter because this model doesn't have one. He replaced the thermo couple and was out the door for $125.
Stay away from AJ Perri. They will take advantage of you and have no clue what they are doing.

Ed O.

8/15/2019

The company is very professional and timely. I had a leaking toilet. I was charged $1,000 for a Kohler toilet i could have purchased at Home Depot for $145
Never again. They take advantage of people in need. Outrageous.

Josephine M.

11/05/2019 12:00:00 SA

Gent came on time, was nice enough and neat although acted like it was going to be a major repair. When I initially called office told them what issue was and of course they would not even give a very rough estimate. They say they don't have prices yet they come in with a colorful expensive catalog of prices that they could have easily quoted price on phone. This was not an emergency but I took off from work so it could be done. He acted like it was a major job.

It was the seal on back of toilette tank which I communicated when I called the repair in. The part costs 12 bucks at home depot. The repair took him all of 30 min. He charged 479 dollars.....thats right $479 for a 12 dollar part and 30 min labor.

I asked for an itemized bill for parts and labor and he said he could not do that but would give me 15 percent discount. Oh and they don't take the 50 bucks off the bill that they tell you they won't charge. What a joke. Charging over 400 dollars for 30 min labor.

It took him longer to print the paperwork than it took to do repair. It is a racket - find someone else. Charges are exorbitant and shady. He Put on bill to see if I wanted new toilette for 950....seriously for a seal that needed replacement when toilette was in good shape.

I should have researched more as I found there are numerous complaints from customers with NJ State Plumbers and they have been fined from what I read online. I am calling State tomorrow to let them know what happened. That's why they don't give hourly rates becasue of the excessive fee they charge.

Never again. I will try home depot next time.

I post very few reviews but this is a real rip off. I would have gladly paid 250 but seriously 479 with a 15 percent discount for 30 min labor and 12 dollar parts !!!!!!!!

Ellen O.

4/26/2017

If I could give a negative star, I would. The technician was doing a seasonal maintenance on our air conditioner. He said the compactor switch was bad and was not operating the external fan. While he was testing, I googled the switch and found the price was from $7 to $16 for our unit. He gave me an estimate of over nearly $500 with maintenance, repair and taxes. He also gave me some discounts. It would have been a total of nearly$440. I told him to stop everything. I would pay for the maintenance, but nothing more. I called the company and spoke to a supervisor that refused to give me her name. Miraculously, the relay switch must have repaired itself. The fan went on and the system is fine. Needless to say, I paid what I owed and the technician apologized. I called another two companies both told me the cost of the repair would be $85. The second company said there was nothing wrong with the system and did not charge me. The technician did recommend I check an article called AJ Perrie Bamboozled. This article was a real wake up call. The Public Utilities Commission is well aware of AJ Perrie and now...SO I AM I!

Lynne A.

2/26/2019

STAY AWAY. Professional technician but ridiculously overpriced plumber, 2-3 times higher than any other company. Wasted $50 for estimate. Wish I had read all the similar reviews before calling.

Rod S.

05/05/2021 12:00:00 SA

I had AJ Perri come out for their advertised AC tune up and was told I needed to add Freon and replace the TXV valve; the $2k cost of the repair was at a point that it would make more sense to install a new system since my ac is nearing the end of its average life. The $50 tune-up was now turning into a $16k replacement.

I hired another contractor for a second opinion - I needed no Freon and I do not even have a TXV. My system may be old, but it is working perfectly. They diagnosed that I needed to replace a part that my system does not even have and that I needed Freon when I don't.

Look up AJ Perri fines - clearly, they have not learned their lesson. SCAM ARTISTS!

Karen B.

6/19/2014

I had a technician out on Monday June 16 - I was told I had a leak and he filled my unit with 5 pounds of Freon. I was charged $700.00. well today is Thursday the 19th and the Freon is gone again. DID HE REALLY FILL MY UNIT ???????? I called another AC guy and he had to fill my unit again. He charged me only $150.00. I will NEVER EVER call AJ Perri again. If you are smart you will not use them either. I called a manager and she was nasty as can be. BE SAFE CALL ANOTHER AC COMPANY - NOT AJ PERRI

Tieyon H.

03/09/2017 12:00:00 SA

So, I had the misfortune of having a furnace breakdown on me in the dead of winter, with two small children in my home. Of course, I knew that I would be at the mercy of any contractor at this point. However, I attempted to secure at least two competitive quotes, prior to making a decision. Of the two quotes I received, one quote was from A.J. Perri and was a bit higher than the competitor. Nonetheless, for the price, I found that A.J. Perri provided much more in value with their warranty, maintenance and overall peace of mind. After my new install, I must admit, that I did encounter an issue with a leak in my pre-existing return plumbing; an issue that no one could have likely foreseen following the new install. However, as advertised, A.J. Perri was available to assist with this issue immediately and regardless of the fact that this issue presented at a site of pre-existing plumbing. There wasn't any long waiting period or delay due to scheduling demands; they were there and extremely professional. I would like to personally acknowledge Mr. Kyle Williams, a very thorough and extremely professional service technician, whom was able to address my issue and provide me with invaluable knowledge of my new equipment. My family and I are very grateful to A.J. Perri and Mr. Kyle Williams for their PROFESSIONALISM and SUPERIOR CUSTOMER SERVICE, which we all know is a rarity in most industries today. It is also good to remember that you get what you pay for, and with A.J. Perri I know that my money was well invested.

Bonnie B.

4/21/2015

At first I thought AJ Perri was wonderful! As a new homeowner, I was impressed with their professionalism and guarantees. However, as more things happen that need to be fixed with our plumbing, I see they are nothing but scam artists! I have numerous plumbers laughing at the work they did and feeling sorry for the ridiculous amount of money they charged! DO NOT BE FOOLED! Please look to other plumbers!

Tom C.

7/21/2022

Shout out to Ankar who came to the rescue to repair the AC in a quick and professional manner. This guy deserves a raise. Thanks again.

Michael S.

08/08/2023 12:00:00 SA

Called A.J Perri for a slow draining main. Tech came snaked the line and said it was cleared. Another tech came later in the day with a camera and said there was a problem at the in the street. Called a local independent plumber the following day. The local plumber cleared the line on less than a half hour.
Everything working fine. Thanks A.J.

Gary T.

6/16/2017

i am in the middle of a terrible situation after the installation of a new central air conditioner, hot air furnace and a supposedly salt free whole house water softener/filter system. the salesman who says he is not a salesmen but a system designer was very convincing when he came to the house and after 3.5 hours was successful in convincing us to purchase the top of line models cause they are the best on the market. they sold us this package for $25245.00 after discounting it from $30614.00. every time i said i have other companies to quote he would come up with another discount. he even said that if we didn't sign that night it would cost more cause we would lose discounts. talk about pressure! now after they have been to the house and installed and removed two separate wrong water filter systems we received a phone call today, it turns out that they want either drill a hole in my kitchen counter to place a separate drinking water spout which i refused. the next option was a new water faucet with a pull out hose which lists for over $1000.00 but for all our troubles and inconvenience they would give to us for 10% off. when i refused and told all the caller he was out of his mind with those prices, he offered it for $400 plus which i still refused and again told him he was WAY off on his prices. in the past 2 weeks since this whole situation began after checking with several HVAC and plumbing professionals and research on the internet i realized i made a terrible and costly mistake accepting their offer. it seems i could have had this whole thing done for less than half of what i paid. i am embarrassed that i was played like this and do not recommend using AJ Perry or Home Depot ever for anything. the reason i say Home Depot is because it started with us calling them for a quote and they sent AJ Perry to us.

Gary K.

7/23/2021

DO NOT USE THIS SCAM COMPANY!!!!!!!!

Basically the same story as all those below. Quick estimate of problem concludes the entire unit is shot. Then salesman comes by in 2 hrs (good cop bad cop) to give $13k estimate. It was a bracket on a motor in a duct housing. RIP OFF.

Really hard to see this as anything but a setup racket.

Ro P.

5/18/2016

Zero stars.

Job - Kitchen Faucet Replacement

Unreasonably Overpriced - Quoted $400 dollars (after a 15% discount) for just the labor cost of replacing a faucet with the one I bought from Home Depot.

Unprofessional - They refused to give me a quote or even the price range over the phone. The guy who arrived had a book with quotes for every kind of job. Don't understand why they can't keep a copy at their call center so they can provide an approx quote over the phone. Let me answer that - it's cause they charge a service charge of $50 for a guy to show up at your door(late) and do a cursory inspection.

Resolution: I replaced it myself by looking up YouTube videos. Took a novice like me ~2hrs but would have taken a professional around 30 mins. Was it worth the hassle and 2 hrs of my weekend? For 400 bucks and the sweet satisfaction - heck yeah!

Anthony A.

02/09/2018 12:00:00 SA

It has been 6 months since I have used AJ Perri. I feel like I need to follow up. It is still shocking to me how overpriced they are. I have a half a dozen different vendors at my house since for various fixes and they are drastically cheaper and a better value.

DO NOT use them, shop around and keep your hard earned money...
I still can't believe how much I was ripped off..........SMH.

Mildred F.

11/25/2016

The technician was very knowledgeable and gave me tips and advise on certain things which will help a great deal. I have been using A J Perri for many, many years and have never ever had a complaint. I would recommend them to others and will continue using them in the future

Thomas L.

11/18/2016

The technician was very thorough and informative. Rates were reasonable. I would recommend them to others. It is very likely I will continue to use them in the future.

Cary B.

05/12/2020 12:00:00 SA

We made an appointment to have them come out Monday. Made the appointment Sunday. Monday they call and tell us Jersey City is not a part of their service area. Actually its listed as their service area. They cancelled same day after we'd taken work off. When asked if they could refer us to someone, they just said 'check Angie's list' and it definitely wasn't their problem. Waste of a day, my prob is unfixed.

Make sure and double check all your appointment times and confirm everything.

Praveen A.

01/04/2016 12:00:00 SA

Ridiculously expensive...

Our water pipes were making hammering noise recently, I called A.J Perri, first two services were waste of money, they could not able to identify the problem, of course I still have to pay about $150 bucks because they showed up and did something. The problem did not go away and I called again, luckily this time the person seems knowledgeable and able to identify the root cause of the problem. He said he can fix the issue and said he has the right part to fix the water pressure issue. He went through some books to run the pricing details with me. He said it will cost $700 something and after applying some coupons and taxes the final figure came to $650. He was expecting to spend about two to three hours to finish the work. At that time my priory is to address the problem and not pay to the price so I said okay. He started the work, and able to finish under 40 minutes (not two hours originally said). Good news is the issue is gone (so far), but I kept thinking on why would this cost $650 for an hour service, assume the product will cost $100 (this is a discontinued product and not sure if it is brand new), but still $500 an hour service? I can't justify the price, they are ridiculously expensive.

I called A.J. Perri and explained about my dissatisfaction over the pricing, but they are trying to convince me about their top quality work and warranties etc. etc. Anyway, according to my research on this service it is way expensive than it supposed to cost. I may not take their service in future just because unreasonable pricing model.

Kimberly S.

11/09/2010 12:00:00 SA

We called for a pluming service call. We were given an appointment for a Friday between 5-7pm. At 7pm they called and said they wouldn't be able to come until 8pm, so we rescheduled and were given an appointment window for Saturday between 11am-1pm. At 12pm, they called and said our window was changed to 2-4pm. At 3:45pm we called them and were told they would be there by 5pm. A few minutes later they called back saying they would not be able to come on Saturday and tried to reschedule to Sunday morning. I cannot comment on their work product, since after failing to keep three appointment times, we canceled and selected another plumbing service to better meet our needs.

Alan M.

12/11/2012 12:00:00 SA

Bait and switch. Free estimate costs $89 plus tax. I needed a furnace igniter. On line cost$33. In the plumbing supply cost $75. Aj perri charged me $ 240. It took literally less than ten minutes to replace. I feel ripped off. Shame shame everybody knows your name... Aj perri. BTW... Read the filtered reviews. Most are very accurate.

David H.

02/02/2016 12:00:00 SA

Came to me when I needed a water heater ASAP. Only plumber to have a water heater on the truck. Staff was extra polite and gave me many options for my water heater. The only problem I had is they are extremely over priced and try to sell you extra warranties that are not necessary. I also asked for a quote to replace a sink in my bathroom and the price was quintuple the price of a local plumber. This is a local plumber turned corporate. Get multiple quotes and warranty information before proceeding.

Kathy N.

08/02/2019 12:00:00 SA

If I could give less than a star I would. I installed a HVAC with AJ Perry about four years ago and every single year I have had an issue. either the heat doesn't work on the AC doesn't work and they been out to look at it several times. I've been in touch with the quality assurance people telling them how unhappy and they still can't justify replacing the unit when I've had a problem every single year I have a 90-year-old in my home she can't be subject to these extreme temperatures like that. Never never never use them please avoid the paint I'm going through never use them.

Marc L.

08/11/2017 12:00:00 SA

Stay Away! Our first floor toilet was leaking into the basement and our regular plumber is not available on Saturdays. We called AJ Perri. Their plumber arrived and went down to the basement. Instead of looking at the toilet leak, he focused instead on our hot water heater, which is up there in age, but looks and works fine - no leaks, no rust. He immediately wanted to sell us a new one. I reminded this fellow WHY he was called by us to begin with. He said he was not prepared to unhook and check out the toilet that day, but was almost sure we needed a new flange and bent pipe because of the house's age (built in 1958). He started to write up an estimate for that job + the hot water heater and we were well over $1300, when we asked him to leave, because we wanted another opinion from our regular plumber. He made a face and walked out - annoyed. Our regular plumber came today. All we needed was a re-seating of the toilet. They used two wax seals and $112 later the job was done almost in no time. I hate up-selling by service people. Leave that to the dispatcher and others if you must. But, when I want something repaired - THAT is all I want done and where I want the focus to be. We all work for a living and our finite wages are what everyone is after. What used be be done in hundreds is now asked for in thousands. There is not enough money to go around. Help people just get by and don't look to grab our whole paychecks and then some. Forget these people.

Loren C.

12/08/2014 12:00:00 SA

SOOOO overpriced. Came out fast, but just flashed a flashlight at my water heater and told me how much it would cost me to replace it. No choice of brands or even told me what I would get other than warranty and price. Charged me $48 + tax for that honor. Over double what i ultimately paid elsewhere. Beware!

John T.

5/31/2013

DO NOT USE THEIR SERVICE!!!!! They charged me $326 for a condensation pump for my A/C that costs $86 online. Don't believe their claim of honesty and morality when working with their clients. I should have read reviews before calling them.

Scott B.

6/20/2020

I needed one pipe in my basement replaced. They told me I had to replace every single pipe in the whole basement and I basically would have had to take a second mortgage out on my house to pay for that! I then had another plumber come out who said just replacing the one pipe would be fine, so he fixed the one pipe and it's been a whole year and I still haven't had any issues with the other pipes A.J was trying to get me to replace

David M.

1/19/2018

I called them to my home when my heat went during a snowstorm . The man comes looks at my fried electrical board which I found out costs $65 on any Heating supply website . I have two small kids but wasnt about to pay $2600 for an hours work ...I called C and C and they did for $950.....The news thats come out about them speaks for themselves. Taking advantage if elderly alsheimer victims.

Ramesh L.

05/04/2011 12:00:00 SA

Called for a clogged drain, Tech was on time and courteous. Price was unbelievable cheap when compared to Roto Rooter. Only charged $89, Roto Rooter a year ago charged me over $300. AJ Perri was very clean as well, cleaned up my messy tub. If you book online you get 10% off as well. These guys are the only service I will be using for my Heating, Cooling and Plumbing needs.

Andrea L.

06/03/2019 12:00:00 SA

I give 1 star only because 0 wasn't an option. What a rip off. I got 3 estimates for replacing both the outside ac condenser and attic unit for my elderly parents. AJ Perry estimate 13,457.00. Which included all kinds of discounts! senior citizen 5% plus 250. Rebate from company and others (which I can't remember because it was all nonsense)! I actually got the job done within 48 hours for 6750.
Exact same job that AJ was doing!! Same everything! What a joke!!! I understand how companies estimates vary but DOUBLE! No Thank you.

J L.

9/13/2018

We called AJ Perri as they were listed as an authorized installer for our new Nest thermostat. They wouldn't give us an estimate on the phone and told us we'd have to pay for the technician to come out and look at it. We made an appointment anyway hoping it would be a quick install. The tech arrived and within 5 minutes basically told me that we wouldn't be able to use the fan because of the amount of wires. Then he put the install quote together and it was almost $400! He also tried to get me to buy a Nest through them since I hadn't opened the package yet and that would bring down the install quote. We declined the install (but still had to pay them for the call even though he was only there 10 mins).

We had another company come out and do it for a fraction of AJ Perri's cost. Will not be calling them again!

Thomas T.

11/28/2015

Brought AJ Perri in for annual maintenance (change filters, etc.) to our furnace which was working when they arrived. He said the blower motor in our furnace was on it's last legs and we needed to spend $2,350 for a new one. A week later the furnace no longer worked, but we brought in PSE&G for a second opinion. As it turned out the furnace was not working because AJ Perri technician unplugged the condensation pump. PSE&G didn't see any reason why the motor needed replacement at this time.

They took $150 of my money, thankfully it wasn't more. Shame on me for not doing my homework and investigating these guys. From the online reviews I've read, it seems like there's a common theme of poor quality and customer dissatisfaction, and that's a shame.

Paul R.

1/21/2014

Despite warnings to the contrary, I called A.J.Perri to replace a washing machine hookup vavle and a cold water valve that feed my hot water heater. The guy
s first question upon seeing what I needed done was how old is your hot water heater? I replied 10 years and working fine. His next statement was that HW heaters last 7-10 years. Then he sat down and wrote me a quote for nearly $1,000 to replace the two valves that needed it, and while he was at it a quote of $2,000 for a new HW heater. When I told him I had no intention of paying $1,000 to have 2 valves replaced, he offered to negotiate. I told him that I was offended by the attempt to rip me off and had no intention of doing business with them. I paid the $50.00 appointment fee and showed them the door. Called a local plumber who was at my door within 2 hours during a blizzard, did the work I requested, did not try to upsell me, and charged me $400. I will NEVER call A.J.Perri again, and will warn all others to stay away. Their bad reputation as rip off artists is well deserved.

Heather S.

4/22/2019

I cannot rave more about my experience with AJ Perri this weekend. I was preparing for a holiday meal at midnight on a Thursday evening and overdoing it on the compacter in the sink (which I now know). There was water on the floor in my kitchen and leaking into the basement. I was expecting 15 people for dinner on both Friday and Saturday nights, including 6 house guests sleeping over each night. This was an emergency!

So I googled 24/7 plumbing emergency and up came AJ Perri. I called them and was quickly on the phone with Christoper, who spent almost an hour talking to me and looking at mobile photos, guiding me where to reach up into the sink and helped me determine that we would actually need a drain tech and that things were under control for the night. He was positive, helpful, extremely knowledgeable and upbeat - at 2AM! AJ Perri was in touch first thing in the morning and Anthony arrived at my home at 10AM. He meticulously performed diagnostics to determine that things were actually ok.

We do need to have some of the piping updated in the near future, but we were ok to proceed with the holiday dinners and house guests with working plumbing! I will certainly call AJ Perri soon for the piping adjustments and they will always be my go to for plumbing issues in the future. THEY WENT ABOVE AND BEYOND.

Dave L.

1/18/2017

had to have a 2nd hvac contractor come in to repair the horrible work the a j perri tech did while installing a new furnace. would never use them again

Nikki G.

9/17/2020

It has been nothing but a nightmare since I got involved with this company. First they misdiagnosed my problem. Then the second technician told me all of the ways the system would be fixed(which wasn't correct). The sales man came not using gloves or booties cut his hand and bled all over my home. Then the installation crew came left a horrible mess damaged my floor and didn't seal the evaporator coil to the furnace properly. I spoke with three supervisors all who promised me they would fix it. They showed up over two hours late because they forgot they needed to get supplies. The supervisor disappeared after they started the job. They knocked on my door to say done and left. They didn't ask me to inspect before they left. Or walk me through changes. While they fixed my ducks and wrapped them nicely, the unit is dented, bent with jagged pieces of metal hanging out and there are huge gaps still in the seal. I don't recommend ever using this company because all they do is promise to fix it and make it worse

Angela W.

9/24/2015

Wow - awful business based solely on extracting as much money as possible from you. We were given their details by a worker at Home Depot when we were looking at boilers. The Home Depot guy said that if we bought a boiler in store, we should call AJ Perri who would fit it for us. Wrong! When Scott from AJ Perri came to our house he informed us that they don't fit boilers purchased from Home Depot because they use their own! Scott (a pleasant enough guy) then had us trapped for 2 hours while he went through an array of charts and diagrams with stories thrown in about what would happen if we didn't have a boiler installed by them. You can guess what would happen DOOM! I realised about half way through his presentation that this was the kind of sales tactic that the old school Timeshare people used to use. He didn't give us the price ($23,000) until 8.50pm and he had arrived at our house at 7pm! I mean, yes we do have a large 3 bedroom house but $23,000? They also talk about how you get a 10 year warranty where you don't have to worry about anything as they fix it if it goes wrong: the quote from the local company we are now going with have the same deal but the difference is, we are paying a great deal less for our equipment and installation. Although unlike some of the reviewers here we didn't sign anything and we didn't use them for any work, it's made me realise that a little bit of research into a company is absolutely necessary - and apart from Yelp, there is plenty online about this company and it ain't pretty.
We had a lucky escape - I am annoyed that Home Depot are in contract with these people (they have 17 stores under their belt) My advice to you all is: DON'T GO THERE.

Al P.

03/12/2017 12:00:00 SA

AJ Perri - DONT USE THEM. Unfortunately we didn't read the yelp reviews prior to having a new replacement AC unit installed. Yes it was very expensive, but we figured they would do a better job. Quoted to replace all parts, lines into the attic too. The salesman said the new lines were needed. After the install the tech said they didn't replace lines to the attic, they were ok, I think they were just to lazy to replace them. They did take the parts price off. So who is right the salesman or the technician? They should be on the same page... The system has been working ok for two summers now.

BUT in winter I noticed that it was much colder in the upstairs bedroom. Went into the attic and noticed that they had moved the attic insulation near where the lines come into the attic. There was a eight foot by ten foot area where there was NO insulation over the bedroom ceiling. Wow paid a fortune for this so called heating and air conditioning specialist to do the job and they left the ceiling wallboard exposed to the summer heat and winter cold of the attic. It would have taken them 5 minutes to put the insulation back. Too lazy I guess, probably figured no one would notice.

AGAIN, find a reputable company to do your AC. AJ Perry is not, they are rip off specialists not AC specialists.

Anita K.

9/13/2018

This was the first time using this service. My husband was very pleased with the results and Greg Chadwick, the service technician, and my husband is one tough cookie to please! The work was very clean and helpful suggestions were provided as a maintenance protocol. I have not had this type of service in years!!!!

Will definitely use A. J. Perri again and again!
Anita, Little Ferry, NJ

Khaja A.

06/08/2015 12:00:00 SA

ABSOLUTE RIP OFF. Called in for a tiny leak in the pipe last night. Agreed it was at night and after hours. But to fix a very very tiny leak in the pipe, they charged me 900 dollars. This is absolute rip off. The technician did not give entire estimate instead of kept giving prices for the entire job in pieces. just to cut a small piece of sheet rock (6 inch x 12 inch), he charged me 319 dollars. It is ridiculous. The total after all the work came to $900. I asked him if he has any coupons or can offer any discounts. He said none. However, After the all the work was done, he was saying that i could have cut the sheet rock myself instead of having him and pay $319 for it. Why didn't he say it in first place. I could have cut it myself. Absolutely not acceptable. I will never ever call them again and inform my friends and family about it as well.

I will also look to report this to BBB as well.

Gregory L.

11/27/2015

Needed a new HVAC and AC unit last summer. Called to get an estimate and the salesman was there for over 2 hours on a Sunday night. It was like a time share presentation. The guy initially wanted a crazy price and kept dropping the price when I said no. It was embarrassing and we went with a local company and were very happy.

Soopergrrl M.

5/23/2018

We had a new tankless water heater installed in March. It has leaked ever since. They have come to our home 9 times to fix it. Always with a different reason why it wasn't working properly. It has ruined my carpet in my finished basement as well as affected my plans to install wainscoating because there is no point in moving forward with a. Construction project while this system is still leaking. Finally today they said they are sending a supervisor. A supervisor should have been sent after the third call of the leak, not the 9th! They are always nice when I call but their techs are not as skilled as they claim. I am totally fed up with this ongoing issue. I'm finally taking to social media to convey my frustration. Do not do business with this company unless you want faulty work and great customer service.

Tony H.

4/24/2021

Forget this business and move on if you don't want to get ripped off. Surprisingly this business is a preferred vendor for Home Depot for HVAC Installation. I was contacted within 10mins from this business after steeping out of Home Depot. They schedule my appt the same day and was at my house within the hour. The guy came and was the least friendly salesperson I ever dealt with. The estimate was hand written on back of some recycled piece of paper the guy had in his car. Was quoted with a ridiculously astronomical price; 5k more than PSEG. Not worth the time.

Goku S.

01/04/2023 12:00:00 SA

bought a toilet from Homedepot. HD contacted AJ Perri to install. AJ Perri asks $129 for the trip and a whopping $755 for installation alone. What a rip-off!

Matthew S.

4/21/2018

Do you like pushy sales people who use scare tactics and trick you into buying equipment you don't need? What about incompetent technicians who show up late (or not at all), don't know about the equipment they are supposed to be repairing (and ask you for the manual to try and figure it out), treat their customers like they are idiots (even though the customers both hold doctoral degrees and have taught at the graduate level), and need to borrow your tools? What about parts departments who never order the parts the techs asked them to? And how about customer service reps that never follow through on their promises? Than I have the company for you...

AJ Perri - Heating, Air Conditioning & Plumbing has been unable to accurately diagnosis and repair my tankless hot water heater (that they installed) for over three years. One unit has already been completely replaced and since then I have had ongoing issues with the new unit. On multiple occasions the techs have arrived late, looked at the system, and then admitted that they don't know anything about that type of unit. They treat my wife completely different than they treat me, brushing off her ideas with responses that just scream misogyny (even though anyone that knows us will attest that she is far smarter than I am!). Even though I have filed multiple complaints with quality assurance nothing has been resolved. Promises to call me back are left unfulfilled. Parts needed to fix the unit often forget to get ordered, resulting in no hot water for my family. Techs seem to show up later and later.

Let my horror story be your warning. Stay away from AJ Perri - Heating, Air Conditioning & Plumbing at all costs. I can not possibly fathom a company that cares less about their customers!

Mary Ann L.

10/12/2022 12:00:00 SA

DO NOT USE THIS COMPANY! In August 2012, we bought a new furnace and AC unit from them. In 2014, we bought a hot water heater from them. (I don't think that we really needed a new hot water heater, but at the recommendation of the employee we got it.) Over the years, they were the only company to to work on the AC and the furnace, which kept failing. At every visit, we were told that it was fixed. Even bought parts here and there. We spent thousands of dollars with them. In June of this year, we had someone come out to check the AC because it kept going on and off. He even came back with a part a couple of days later. He said it was all fixed. In September, the heat would not work, followed by the AC. The 1st guy to come to the house for the heat in September, said that we needed a control board and motor. Never once did he mention that there was water leaking in the unit and it fried both of them. He did mention about getting a new furnace though and then we got a call from the sales department asking if we would like a new furnace - That they had a great deal going on furnaces at the moment. (BTW, I would never buy another furnace from them again. I prefer a furnace that lasts longer than 10 years.) As I told the worker and the salesperson, we just want the unit fixed. In addition, I followed up with AJ Perri to ask about the board and motor and the person on the other end said that it was back ordered. Didn't anyone tell you that? I said no. Then I get a text from an employee, not even the courtesy of a phone call, that the part is backordered until the end of October.
So, not even one month after the warranty was up both the furnace and AC are not working. Not one person in the company found that leak. It was obviously there for a while because it is all rusted out. And basically, two managers -Ernest and Sean said sorry but you are out of luck. So, in other words, AJ Perri is saying that we don't care about our customers. We don't care that you have been loyal customers. We don't care how much money you have spent with us. We don't care that both the furnace and AC stopped working less than a month after the warranty expired. Actually, now that I think about it. It was installed in August 2012. So, technically, September would be 10 years. This company is a disgrace! They just to sell you new units.

Dynasty G.

12/22/2020

This post is a lengthy one because I have NEVER received such poor service from a company in my life or lack there of!! We contacted this company as soon as our heater gave out on us at 5am. We purchased our home this past March and our furnace is only 2 years old. Customer service said a technician will be at our house within 4 to 5 hours. I said to myself okay great, no heat and my babies are going to get cold. I have twin newborns and a 2 year old. I decided to pack up all the kids and stay at my moms until the issue was resolved. Little did I know I would be staying with family for an entire week. The first technician came and wrote down the serial number of the part that was needed and left. We paid $100 for him to look at the front of the furnace and nothing more. The technician did not give me any information about what was going on and how much it would be, they just charged us $100. The next day no answers at all... I called several times and finally got a hold of customer service. I was fuming!! They had no answers for me they didn't know what was wrong and finally the lady said that the technician did not fill the form correctly and he has to come back to look at the furnace again. This company specializes in heating and cooling how do you not fill out a form correctly Day 3 A new technician comes to the house with the smallest heaters you could ever find.. thinking that the heaters would heat up my room I decided to bring the kids back. Unfortunately that was not the case, we stayed until the technician finished looking at the furnace for him to (again) write down some more new numbers and say (again) he has to order parts. I asked him what's the turnaround time and he says well Sundays you won't hear from us, someone will contact you on Monday. The house was too cold so we went back to my moms house. Monday comes.. technician #3 adds the parts and says it's missing a piece. At this point I have extended my stay at my moms house and wanted to go home. This is already the 3rd technician that enters my home in a pandemic where I have my babies being exposed which I have been avoiding since we moved. Monday is officially over and the house is still not fixed. Customer service said someone will be coming Tuesday morning so I decided to stay at home instead of driving to my mothers house which is an hour away. The technician arrives with the parts to finish fixing the furnace and at this point I was so frustrated with the company that they should've have been more compassionate about our situation, instead, the technician had the audacity to say you're not a member with us and it is what it is. I paid for a service and EVERY customer should be treated the same way. Almost $400 for shitty service. I would never hire them ever again.

Sarah C.

9/28/2020

I received an outrageous estimate and he lied about fixing my toliet.The guy quoted me to replaced my entire toliet ($1,053) or do a toliet re-build ($684).
Luckily, I got a second opinion and I only needed to replace the seal in my toliet ($6).
What a waste for him to come and charged me $50.65.

Deborah M.

06/06/2022 12:00:00 SA

Horrible I called them because I had a leak in an elbow copper joint on my water line coming into the house, I found it Sunday afternoon before memorial day....they sent a technician who said he couldn't fix it cause he didn't have the tools on his truck another technician would have to come. The other technician called & told me he had to stop at a plumbing supply and pick up the proper material which I kinda didnt believe because by this time it was 6pm, & what business was open....The 2nd guy came and said they all have the same equipment and trash talked the 1rst guy...very bad business ..then he proceeded to cut the pipe and then tell me that the plumber that installed the original pipe used this obscure piping that was really hard to get and now he wud have to order it from a plumbing supply on Tues since it was memorial day Monday and someone would call. Monday.....Tuesday nobody calls , Wed nobody calls I call they schedule an appointment for Friday 12-3...nobody calls I call 2pm 3pm 4pm 6pm 7pm 8pm 9pm 10pm ..I am told the technicians work late I am the next 1 .....I asked can they get in touch with the technician they say no ...I say than how does he have the special part that was ordered....they tell me someone will call me within 24hrs no call ....I call Saturday & now I have to wait until Monday because their supply office is closed ...I asked what about the technician that was scheduled for Friday doesn't he still have the part....smh more lies I said if you guys aren't coming just tell me ....I was told I would be the first appointment Monday 8AM ....I am writing this Monday at 8:15AM After calling my regular plumber who is coming out tomorrow ...again no call no show ...I told them I am a single mom with a disabled child they didn't care ....They are horrible I mean why lie about coming out and never showing up just tell me NEVER AGAIN horrible they deserve more fines ...Don't use them ....and I don't want anymore apologies I want to flush the toilet...They called at 10AM & I was more than happy to tell them I was using someone else .....HORRIBLE

Andrew F.

07/10/2023 12:00:00 SA

These people are highly unethical. I have 2 AC units; 1 services upstairs and 1 services downstairs and the downstairs unit stopped working. A technician arrived and within 15 minutes told me the downstairs unit needed to be replaced and the upstairs unit was not running efficiently and needed to be replaced as well. The temperature was about to hit 90 degrees so I asked if he could do anything to temporarily fix the downstairs unit and he replied no. He was quick to schedule an appointment with a sales rep for that day to price out a new system.

I quickly scheduled an appointment with another company for that afternoon. Very quick story... in under 2 hours the downstairs unit was fixed and the upstairs unit had Freon added and was running efficiently. The company that fixed the unit said the fix was a simple diagnostic and should have been able to be done by even the most junior technician and called AJ Perri's work HIGHLY NEGLIGENT at best. A $300 fix vs. a $20,000+ new system DO NOT DO BUSINESS WITH AJ PERRI - they are extremely unethical!

Destiny J.

5/16/2016

Great experience, rep was on time, knowledgeable and well versed, he also took the time to explain to me, what he was doing and why I was having the problem. He was efficient and neat, he actually left the area cleaner than it was when he arrived. Kyle was very professional and courteous, it has been a long time since I have had the pleasure of have decent customer service. thank you AJ Perri...I will be recommending you to family and friends.

John B.

8/20/2015

RIP OFF ALERT!!! Called AJ Perri when the outside condenser of our central Air conditioner stopped working. AJ Perri provided an estimate of just under $1100 to repair. My neighbor suggested it could just be a capacitor. I purchased the part at a local supply for $13.31 and replaced the part in 30 minutes.

Be careful. AJ Perri technicians are paid commissions and as you can see they will rip you off.

Roger D.

7/13/2016

I called A.J. Perri about 2 weeks ago when my central HVAC system became frozen. The first technician came out Thursday evening and said he could not perform any tests as the coils were still frozen, but to keep my fan running so the unit could defrost faster by pulling the warm air through the return vents. He stated that my unit was approx. 20 yrs old and I should consider getting a quote for a new unit, so he set me up with an estimator to come out on Sunday. The tech also requested someone to return the following day on Friday, as he expected the unit to be defrosted by then.

The second tech that came out on Friday noticed that the unit was still frozen and opened the duct system where the coils are locate to allow the unit to defrost quicker and set me up appointment for another tech to come out Sunday before the estimator.

On Sunday when the third tech came, he noticed that the outside condenser was running while the indoor system was off and that was causing the coils to freeze. I was shocked that neither of the other 2 techs checked and now I had a broken seal on my duct system. The tech stated that the cause could be the control panel inside the unit and that I also needed an new blower as the bearing were worn. He sold me on the $89 service plan and I also paid the $89 fee and told him to get back to me with the cost of both parts. I reiterated to him that my priority was to repair my unit and hopefully not have to replace the entire HVAC, but once the estimator arrived he insisted that I hear his pitch and that the cost of repairs would be high. I then sat with the estimator for about 2 hours as he discussed the costs of replacing the unit and my jaw dropped when he quoted me at $17k. After the estimator left I was left thinking that my entire unit needed to be replaced due to the costly repairs.

Shortly after, I went on the internet and began to do some simple research as to why the outside condenser would be running when the indoor unit was off. I quickly found that a common issue could be a stuck contactor. I went outside and noticed that the unit was never opened to check for such an issue and to no surprise, the contactor was stuck.

How can a company like A.J. Perri have 3 techs come out to my house and not perform simple troubleshooting steps to find the root of the problem. Seems as if they were more concerned about selling me a new unit once they new it was 20 yrs old.

I called to let them know of the issue and they stated I would get a full refund for my inconvenience. It has now been over a week and I have yet to see a credit applied to my card.

I would not recommend this company to anyone and would strongly advise to avoid.

FYI, I was able to switch out the contactor for under $50.

Jason M.

1/16/2018

The MOST IMPORTANT A.J. PERRI REVIEW:

nj.com/business/index.ss…

DO NOT HIRE THESE SWINDLERS.

Ben S.

1/28/2019

Woke up Sunday morning to no heat, checked everything out but to no avail. Call A J Perri and they said they could be there between 1-3 that day...Great!! They arrived at 3:15, not bad..
The tech said I needed a new thermostat and one other small part... good so far.. the quote...
$405 for a thermostat ( average retail on Amazon was $52.00) and $385 (average retail on Amazon
Between $20-$60) . When I questioned the they offered 10% off and a $25 gift card and the the price was based on a truck and driver. I refused repair and had it done by a local repair shop for
$375 total price... all I can say is beware !!!!

Casco V.

10/06/2014 12:00:00 SA

I'm in the Princeton area. Just had my furnace serviced by Kyle from AJ Perri. I've been using them for the past 7 years. Kyle was very profession and took the time to explained everything to me. I use them for my Furnace , water heater, and Central AC. I'm happy with their service and would recommend them to anybody. Herm V.

Paul G.

6/15/2019

Amazing.... needed to have a kitchen faucet replaced in a rental condo. They came out and gave two quotes, one for $964 and a second for $1,117. Are you kidding me????? I wound up going to Home Depot, bought the same Kohler faucet they were recommending for $119, and installed it myself in under an hour and saved myself $850. NEVER CALL THEM, TOTAL RIPOFF......

Rohit D.

7/28/2021

There was leak in my laundry room. A. J perry schedule the appointment at 3PM. After several call they came at 9PM that too with some hot discussion.

Without checking anything he told me to change the water heater. I told him but water is coming from dry wall and not from water heater. then he opened the drywall and found the leak. These guys just want you to charge in any sense.

Then he was asking me for service call fee which was $120, i told him this call is scheduled by my pipeline insurance company they will pay you whaterver your amount will be.

then he was asking for $65 as a mandatory fee.. I was like whats going on and asked him to call his supervisor for further discussion.

After discussion with his supervisor he gone.

This is very bad company and they will charge you hefty amount.

Teresa B.

11/18/2021

If I could give them ZERO stars I would. They admitted the damage to my basement was clearly their fault. I have been waiting 10 months for them to make this right. They promised they would get back to me today with a resolution and that did NOT happen. AJ Perri quality once again disappoints. STAY AWAY. I've started claims with BBB and the state board of examiners of master plumbers.

THIEVES AND LIARS......STAY AWAY. STAY TUNED FOR MY NEXT POST TOMORROW!!

Barry R.

6/25/2020

I got a quote for a new central a/c system and their quote was a total rip off. Their quote was by far the highest, $2,500 more than I wound up paying and I got a larger unit than the one they wanted to sell me.

I can't say how good their work is because I didn't use them. But if you have money to burn, then these are your guys.

Mimi S.

04/06/2016 12:00:00 SA

I replaced my 30 year old a/c heating system last summer with A.J. Perri. I chose Perri over other contractors who could not provide a confirmed quote or estimate of when the work would be done. I did not want to hire some of the companies I used in the past.
Perri went over all my options and eligible discounts. My work was scheduled quickly and completed in one day.

My heating and cooling bills went down. The system is far more efficient and quieter than the old one. My filter only needs to be replaced twice a year. I've never had an unpleasant experience with any calls to Perri or service appointments. Appointments are scheduled at my convenience. Technicians are courteous and careful not to track dirt into my house and always remove all work related debris. Should I sell my home within the warranty period, the new owner is covered.

Kyle Williams handled my last service call. He arrived on time, was courteous and took the time to answer all my questions. I'm a new A.J. Perri customer and wish I went with them sooner.

Steve B.

1/26/2013

Zero stars if I could. Guy tried to sell me a servie for $1800 bucks, then told me if I bought a contract it would be cheaper. Found a local handyman who did the job for $40. Yes, that was all it took. Calling them crooked would not be a stretch.

Kimberly P.

6/30/2021

Service tech came out to look at my ac unit. Told me it was unrepairable and that I would need a new unit because the compressor was shot. A sales rep comes out and tells me it will be 8k to replace the entire unit. I had someone local come out to get a second opinion and he has it fixed in about 20 minutes. Seems like they were trying to take advantage of me because I clearly didn't know what I was doing. Guess I had enough sense to second guess what they were telling me.

Christine V.

07/07/2022 12:00:00 SA

If I could give negative stars I would! Took off from work for a service call that was supposed to happen between 9am-12pm. No one showed by 12pm so I called the office and asked when I could expect the technician. I was told a human error for scheduling occurred and no one could do the job the day it was supposed to happen. Horrible customer service and response!!! A common thread amongst the reviews. Stay away at all costs!!!!

Arthur R.

11/17/2020

This company cannot honor commitments. Twice now I have scheduled service and they never meet the appointment window. My first appointment was for Saturday between 2 - 5. They called around 4:30 to tell me the technician was going to be running late. Well 7 PM rolled around and I decided to cancel the appointment. I rescheduled for the following Tuesday between 5 - 8 . I called at 6:15 to make sure the tech would show up. I was told he was just finishing up and my appointment was next. I called back at 6:50 and was now told that the technician was still at the previous customer. I told them that he is 40 minutes from my house. They told me it was still within the time slot so I had to wait. Finally I called at 7:55 and was told that the technician was on the way. No one called to inform me of this and it is now 8:15 and he is still not here. DO NOT HIRE THIS COMPANY!!!

Sophie S.

7/27/2016

Stay away from them!!!
My AC was down and I went to home depot for help. AJ Perri sent a tech and checked it for me. It took this tech 5 min to do the job. He charged me ~$100 and told me compressor motor was bad and spin backwards. They gave me the quota for ~$1000. At the end he told me I'd better to sign up a regular maintance with them. I googled and many people had the same kind of AC problem. I'm not a professional. I bought a capacitor from amazon and replaced it myself (only cost me $17 and 15 min work). Looks like these guys only interested in making money from home owners.

Bill S.

05/06/2015 12:00:00 SA

My name is Bill and I live in Farmingdale, NJ. I had an air handling unit along with a cooling coil installed in the winter. AJ Perri completed the installation without a problem. When the weather turned warm, we had some problems with the air conditioning unit. AJ Perri came out and investigated the problem. The problem was not with the unit that they installed, but with another part. In the spirit of customer service, AJ Perri fixed the unit to satisfaction. I am very pleased with their customer service and with the service technician Mark Manganaro.

joN S.

8/16/2018

Avoid at all costs. They put a pin hole into my copper line and leaked out all my Freon. They came to conduct a maintenance service on one of my two units . For whatever reason the guy insisted I have someone come out in two weeks and quote my other unit for a full replacement . It's a 2 year furnace and 8 year old confessor that was running ice cold. Sure enough by the time the guy comes out my system is blowing warm air. I showed him the door and call a local company . Sure enough they find the problem and I end up spending hundreds refilling my r-22. Completely avoid this company .

GiGi S.

8/14/2020

I would give this place zero stars if it was an option. I had a technician from this company come out to replace a water heater for $4000 at my condo which I paid. He then went to my neighbor to look at some water damage from a leak that he had and told him to try to blame it on my water heater leak so that I could pay for it because I'm a healthcare professional and he said 'she can afford it'. When I called the company to complain, the manager didn't take responsibility. Down played the seriousness of the breach of confidentiality. Do not give this company any business as they don't respect healthcare workers especially during a time like this.

Brian P.

06/09/2021 12:00:00 SA

Plumber negligence destroyed our kitchen last night. Failed to reconnect the discharge hose from the dishwasher while repairing the sink. Avoid at all costs.

Herbert R.

7/22/2017

Ripoffs try to tell me I needed new boiler that cost 10,000.00 when the boiler was still in good working order!

Hetal S.

03/02/2017 12:00:00 SA

The technician explained everything he did and explained why. My questions were answered promptly and thoroughly. They are very professional and I have been happy with their service. I use them for regular servicing of my furnace and AC units.

David S.

3/27/2012

I really enjoyed dealing with company. Very professional and never disappointed. Everything was top notch and I couldn't ask for a better outcome. Highly recommended!

Hazmann H.

9/25/2021

The outside a/c unit kept occasionally tripping the circuit breaker upon startup. Called for service and the tech finally showed up at 9 at night (9 hours late). Barely touched the unit except for checking to see if it had power, he said it was too dark to take it apart to check the compressor or fan. I explained that it was on its own circuit and cooled and ran fine. So we start the unit up and the circuit breaker tripped so he could see the problem. He tried blaming it on the 15 amp breaker, should be 30 amp he says, I said 15 amp is what the specs called for from the manufacturer. The air handler is on its own 15 amp circuit. So is the furnace. So he didn't test the fan or condenser or the capacitors. What he did do is by pass the capacitors, the unit ran anyway. So he pokes at the wiring he disconnected and shorted out the unit, (big flash and sparks), now it wouldn't start at all. Goes back to the truck and gets a new fuse puts the wiring back together as he found it. Then claims as a diagnoses that the unit is old and probably runs hot is the cause of the breaker tripping. I've run the a/c for 13 years and with no problems until now. On the invoice states the condenser was shorted as the work performed. So he's claiming the short he caused as the problem and solution. So if Simon shows up at your door don't let him touch a thing and don't pay him. Very incompetent. No stars.

Michael L.

4/22/2023

I saw that there were negative reviews but I went on my own and called anyway, first they just did not show up in the 4 hour window they gave me, then when I contacted them they told me that it was a very busy day, ok, but maybe you could have let me known that earlier.
They rescheduled for a week later, the same night, a technician shows up at 8pm In a g rainstorm, he tells me it's raining too hard and he wouldn't be able to work on my system, then why the hell did you come?
The reschedule came and once again, no one showed, no call, no text, nothing.
I guess they make so much money that they can afford to completely blow off new customers.
I highly do not recommend this company at all, unreliable and don't care about the customer

Rob L.

11/10/2020 12:00:00 SA

Had a tech come out to troubleshoot my furnace. The furnace was cycling off after about 15 minutes before cycling back on. The tech came out and correctly concluded that it was cycling off because the furnace was getting too hot. But that's about all he was correct about. He then quickly showed me some rust on the fire side of the heat exchanger and immediately jumped to the conclusion that the heat exchanger was rusted through and needed to be replaced. This system is only a little over 5 years old! He also told me that it was likely a cheap system that didn't have more than a 5 year warranty. Boy was he quick to connect me with their scheduling department to schedule a FREE estimate for a brand new heating system... a little too quick--I'm sure he has a nice incentive to sell brand new systems.

Well, I'm not stupid and I did my homework. Turns out that the heat exchanger on my furnace is warrantied for 20 years--not 5. So I called a company that actually deals in my brand of furnace and they spent ample time troubleshooting the issue. It turns out that no parts needed to be replaced and by adjusting the gas pressure and opening a fresh air intake that was never opened when the unit was originally installed, the furnace doesn't shut off on high heat anymore! That's a heck of a lot cheaper than a brand new furnace, thanks for nothing AJ Perri!

The only reason I'm giving 2 stars instead of 1 is because I called them and told them that I was able to get it fixed by another company and they didn't give me any problems refunding my $85 service call fee. At least they'll refund your money if you're smart enough to dig into the issues they identify.

This company is garbage that preys on people who don't know enough to get a second opinion. Just look at all of the reviews, they won't try to fix your issue, any issue means a brand new system needs to be installed.

Hank H.

7/25/2018

So far, four visits to my house for AC unit and three different diagnoses. The last one was for the entire AC unit to be replaced by technician Patrick Dilworth.

Patrick made it clear that he's supposed to be off work at 4pm and was agitated to have received a dispatched call from the office while at my house.

The AC pan held water so I asked him if he could vacuum the water out. He said 'no, my manager told me to only vacuum the pan if you buy a new AC unit'.

We escalated to the 'quality manger' Phil. He arranged for a 'master technician' to come to my house for another set of eyes (this will be the forth technician) for tomorrow morning.

I asked Phil if he could have someone come to vacuum the water in the pan so we could run the AC tonight without worry of water leaking from ceiling.

He said he'd try to get someone and would call me back. That never happened! I must say that I'm not surprised.

This company is all about marketing, advertising and up selling. Service and client care is clearly not a priority.

Long story but I called another HVAC company and the entire problem was caused by the incompetent AJ Perri tech who incorrectly installed my Nest thermostat. The idiot crossed the wires which caused the condenser to freeze. Their weak and spineless managers won't call me back.

Geri K.

06/01/2018 12:00:00 SA

My friend wanted to change his AC check on June 12 to either 13, 14 or 15 He and I are contract customers. Was just told he would have to wait till JULY!!!!
Now we have to miss an evening venue we were invited to attend, as AJPerri has a window for afternoon 2-5 pm Not the way to treat a long time contract customer!!!

We called again and was put in touch with someone who realized our business was important and that person arranged a time that was more convenient and we won't have to miss out on our other venue.

F H.

2/24/2016

My 80 year old mother contacted AJ Perri because there was some water on the floor by one of the water heaters. The tech convinced her that the heater needed to be replaced along with the one next to it which was working fine. At a cost of $5200 for 2 heaters - they told her they would give her a discount of $4200. When Customer Service was contacted, the official reply was she agreed to it. Not a shred of remorse or embarrassment at ripping off an old lady. Highly unethical and should be illegal business practice.

Nicole D.

01/04/2013 12:00:00 SA

AJ PERRI IS A TOTAL RIP OFF!!! They advertise 'Any drain, Anytime for $99' on their website. I had a clogged drain in my shower and called them to take a look at it. They confirmed over the phone that they fix any clog for $99. THIS IS A TOTAL SCAM! They sent a serviceman over who took a quick look at my pipes and said he had to call his boss. He came back 5 minutes later and said that the pipes are too old to run a snake down. He said to resolve the issue he would have to replace all the pipes in my home for $15,000. Yes, FIFTEEN THOUSAND DOLLARS!!! (When they are advertising $99 to fix any clog). I had another plumber come over and fix the clog and replace the pipes behind my shower for only $600. My shower now works perfectly. AJ PERRI SHOULD BE ASHAMED OF THEMSELVES!!! I cannot believe these crooks are still in business.

Leon W.

09/12/2019 12:00:00 SA

A J Perri installed new furnace in my home but later when came home discovered water coming from the furnace. I had to call for a technician to come out that night and fix the issue. I was not home at the time but you would think they would check to make sure everything was ok. But, it was fixed. My complaint for the most part is their business office. Gave salesman a check for down payment but for some reason they deposited it electronically and again presented it to the bank which resulted in my account being overdrawn. That was very disappointing to get an alert regarding my account be overdrawn from my bank. This is why I am only giving them three stars.

Rita R.

6/19/2013

I am through with the ripoffs and what seems to be bait and switch, etc. I had the come out to check my air conditioner units last summer with a coupon. They said one unit needed coolant and that it would be best if I paid for next year too with this coupon, so I did...and then they signed me up for furnace tune-ups....The furnace tune-ups for two furnaces...well, the guy sat looking at his phone and was monitoring...it seemed...and said that one needed a part...with a really high markup. I paid it...since I know that part can go...and then mentioned my water heater making a noise. He said he could put it in today. I said what about the permit? He said he would take care of that....but I am certain he did not. He put in a 75 gal unit with someone else, scraping up the concrete in the basement....and I thought it was okay..worked. Then I had problems with smoke alarms, and the firemen said I should have them come out and check my furnace...so someone else came out and checked both furnaces...and the chimney metal ductwork from the furnace that meets the one from the water heater in the basement...was not connected all the way...so carbon monoxide could leak out into the basement and under my family room and home...and I was suffering from lots of headaches. This AJ Perri person who found it (if he did not loosen it himself) put new ductwork in from the furnace to meet the one from the water heater. Of course I was charged lots for that.....and yet, I had them come back for my AC units...since I already paid for that last year.
Someone comes and does the usual...turning on the AC in the house for both units...then going out and taking the units apart...with the power off outside... I did not watch him the entire time. He came in the house with two parts in his hands..(why did he even take them out?) I am from the school of If it isn't (ain't) broke, don't fix it. and I do maintain my cars, but I don't take out parts for no reason. He says these parts are capacitors, and that they are not fully charging where they should...they are under the minimum, (though both AC units work great, but are not at all new), and that they should be replaced at 350.00 each....That book they have with the charges they say are for the parts...labor is included....I was shocked. I said put them back in and hopefully they still work, though I know they discharge them to take them out. I looked up the parts..they are around 10 dollars each. I then told him when he left that well over three hundred dollars apiece to put in what essentially goes on like a battery with terminals you connect is highway robbery. He said he had to diagnose the problem. I said, yes, and that was included in what I paid last year....I don't know doctors who get paid that much for doing absolutely nothing and they go to medical school and residency programs after college...years and years of education. What plumber should make that kind of money for putting in something that would take five minutes to do? I am not an idiot. I will not have them back in my home ever again. I am lucky I am even alive with that loose chimney flu. I think they are told to look for problems even if they are not there and find a way to charge. They sent someone out last year to quote for new AC units and the main stayed in my home for four hours straight with high pressure sales tactics. It was like a used car salesman with the torture, and the price...Well, if you want to pay as much as a new car...well...they are thieves and should not be in business!!!

Doni W.

6/27/2022

The best!! Great customer service and installation people who really know what they are doing. You never want to have that conversation about replacing your furnace but if you do call these guys!

Joseph K.

10/12/2022 12:00:00 SA

got an estimate for a hot water heater that was more than double the price of anywhere else, close to 4k... then paid 130$ just to tell us it's broken and give us absurd quotes. hopefully no old ladies that don't know any better call this company.

Diego S.

10/27/2013

I had a broken heating unit. A second technician came two days later to change the part, and refused to apply any of the coupons I had from their own website (free service call with any repair and 10% off for scheduling online). I had to talk to his dispatcher and even when he agreed with me, the technician was reluctant to do it and argued with me for another 10 minutes (He even made me go print screenshots of the website to prove that the coupons existed). Finally he left the house taking with him my old part, which I didn't want to give to him. He said that he needed it to prove to his parts department that he had changed it. I think my part will probably end up in someone else's furnace after they refurbish it. Like with every other customer, they keep on trying to sell you a new system (mine being 10 years old is apparently too old!). If you have money to burn and don't mind feeling ripped off, go ahead and hire them, but I would rather find someone else, and give my hard earned cash to a charity.

Ellen C.

10/01/2014 12:00:00 SA

First time using this company. Very happy with the professional and thorough work performed by Mr. Flores. Very happy with the customer service also.

Michael C.

11/04/2020 12:00:00 SA

We called for a leaking toilet for my disabled sister's toilet during the height of the COVID pandemic. We were assured the technician would follow strict protocol (masks, gloves, and would sanitize everything that was touched with wipes).
The technician found that the seal needed to be replaced. The estimate was over $800 with all discounts available to us. I asked what it would cost to replace the whole toilet and was told over$1000 which didn't include the toilet itself!! I've had toilets replaced at other properties before but never for that price tag- $600-750 with the toilet included.
We paid the service call and sent him on his way. He had no sanitizing wipes to clean up after himself. So much for following their own protocol.
We went to Lowe's, bought a wax seal for under $8.00 and did it ourselves.
We felt totally taken advantage of because we had no choice and needed help but only if we were able to hand over $800.
We understand they are professionals and their time is worth paying for but $800 for a job that took us (having never done anything like this before) less than 30 minutes to do and less than $8.00 in supplies is outrageous.
They took advantage of us, likely because of the pandemic because they knew people had no choice when plumbing issues happened and wanted to cash in on the situation.
STAY AWAY - You tube things first and get a few estimates.
The toilet hasn't leaked since- an $8 non professional job.

Mahesh K.

08/07/2018 12:00:00 SA

If i would see 0 star, i will put that too. Worst service ever. I had service with these people this morning. They charged me $185 for trip charges and AC service charges which was okay but why would they ask trip charges if already paying for service charge and it's hidden FYI. the service person who told it's just Air filter problem and he replaced that. Later I asked specifically if my AC won't work will you guys come and check with no service/trip charge. The guy who told me yes.
I waited to see whether My AC will generate cool air but no luck. I called AJ perri support and they come up with 2 options. No.1 Capacitor replacement with No trip charges. No.2 if any other technician comes to my home i have to pay trip charges which is $89. I asked them why would i need to pay if the service is under warranty of 30 days. They are still coming up options which messed up my brain. Now i have to look other people. SO ANNOYING!! Thanks to AJ perri for your excellent service.

Claire R.

01/12/2015 12:00:00 SA

I called to have repair work done on my furnace. They charged me 850 dollars to put in a 120 dollar part took the tech 20 minutes. I am so frustrated I feel they took total advantage due to the fact that it was 9 degrees out. I have since heard numerous horror stories from coworkers and friends about the horrible experiences they also had with this company. Wish I had asked around but I figured they are big and must be trustworthy. NOT

Kenneth H.

2/14/2016

I always like to have my furnace/boiler etc serviced every year prior to the cold. I have an old dinosaur of a furnace but it works. First thing. AJ Perrin is fast in getting you a plumber out to your home. They also take your credit card info upfront. I told them I have a tenant so to make sure they speak to me about any problems. I wanted him to do a basic tune up He came and called me saying I need a whole new system at a cost of 14k or I can get some burners changed at 9k. He left the tenant without even turning on the heat and said it was too dangerous. I asked him if he tried to change the filter or anything he said No and that the filters were a special order.. I had to drive 50 miles to turn on the switch because I was scared to have the tenant do it and voila the heat came right on. I wish they at least tried something to clean the lines, or change the filter beside looking at an old furnace and telling me something so predictable. A month later...my tenant said the house was smoky from the furnace so this time I had her schedule an appointment with the oil company and have them send a repair person. They came out the same day. The guy spent almost 3 hours cleaning the chimney which i never had cleaned apparently and he also changed 2 filters. It cost me 235.00 bucks. Money well spent! Before you call a plumber and you have oil heat call your oil company for repairs. Their job is to get you oil not necessarily upgrade your heating system. When you are ready to upgrade your system perhaps to gas then I guess AJ Perrin would suffice.

Marjorie M.

6/27/2017

Have used this company several times and have never been disappointed with their service. Very professional and courteous. They also clean up when finished. Highly recommend them.

Aaron S.

04/02/2017 12:00:00 SA

I signed up for AJ Perri contract when I had them come out in the Fall to check on my heating since it was more cost effective than calling for one time service. It was time to inspect & maintain my AC so I received a courtesy call & postcard. I was pleasantly surprised that they offer Sunday service when Saturday was all booked up for them. The tech, Peter Hernandez, was very courteous, friendly & thorough. He gave me a tip to add a cup of vinegar or bleach to the AC condensation drain line, which he did for me while he was here. He was unable to check on the refrigerant because it was too cold out but he made a note on the invoice in case I have any cooling problems this summer they will come take a look. AJ Perri is always easy to deal with between the techs always having shoe covers on them & the call 1/2 hour before arrival. I recommend them for good service on your plumbing, heating or cooling needs.

Bob H.

6/13/2017

DO NOT USE AJ PERRI!
Unless you prefer to 400% markup on the price of the parts that is.
I was quoted $1969 for a blower motor. Called the same parts supplier they did and got a quote of $557. On top of that they sent someone out who was incapable of completing the repair. When I called to get a time frame on the new tech, they tried to put me on the schedule for 4 days later.
Totally unacceptable.

Cheryl D.

02/01/2019 12:00:00 SA

Anthony the technician came to my home to clear a stopped drain in my tub. He was professional and respectful and did a great job. Would highly recommend him. Thank you

Edward B.

9/16/2011

ZERO STARS!

Please run for the hills if these guys call or come a knocking. Yes they will be VERY polite, VERY professional and VERY convincing on how KNOWLEDGEABLE they are . . . HOWEVER they seem to be experts ONLY when it is convenient for them and/or when they can make an exorbitant mark-up on you. We fell prey to them and ended up WAY OVERPAYING to the tune of about $6000 for the Heating and Cooling system that we had installed in October 2010 - mainly because for the first time in my life I figured on trusting an EXPERT and not doing the appropriate research. I don't know about you but I can do quite a bit with $6K.

Long story short we need to replace the furnace not even a year after the initial install due to water damage and guess what THEY WANT TO OVERCHARGE US YET AGAIN! If you are even thinking of using them get two or three quotes from other providers BEFORE you listen to their song and dance.

If you want further details just ask - I'll be happy to fill you in on the gruesome details.

Guy C.

11/30/2021

Do not use A.J.Perri...they will scam you and give you poor service and old parts. A plumber came to do a sump pump installation and didn't even have good tools to do the job! Had to lend him my tools just so he could finish the job. Also used old dirty PVC pipe that is an extreme eyesore to look at. They way overcharged me for a very shoddy looking job. Very disappointed for making the decision to hire them. Regret it very much! Called the company to complain didnt mean anything they just blew it under the rug. They are a joke and should not be allowed to ever touch plumbing ever!! What ever happened to having pride in your work. Doesn't exist with this company. They could have sent a monkey and I would have gotten a better job! Do not use A.J.Perri!!! Run,run,run. I would give no stars if I could.

NJ Dad K.

5/22/2014

Signed a 2 year maintenance agreement with them for furnace and A/C. Nice employees, and I understand the pressure on the bottom line.

But...

A/C maintenance in NNJ scheduled for first week in April--more my fault for allowing it to be scheduled then. Maintenance guy--great, nice guy. I expect people to level with me and then show me why I need something.

I like most I believe are ignorant of the inner workings of an A/C system. So the tech nicely shows me two (2) parts (capacitor and contactor) that are showing signs to him that they need to be replaced at ~ $ 330 each. Plus the filter inside had dirt around about a quarter of it and said I should have the coil inside the condenser cleaned with chemicals for another $250.

OK--why would I want to risk a warm house in the middle of summer? But somethings wasn't sitting right, so I looked up the parts and found them to be about $25/$35 each. But there's labor and mark-up--so I get it. But I still am not feeling good about it. So I call two (2) other companies as a second/third opinion.

They both show me, with their instruments, that both of the AJP-recommended parts are emitting data (they both showed me the instruments and #'s) that are well within the guidelines of a well-functioning part, and that I probably have 3-5 years or more left on them. I asked one of them about the dirt, and he looked at me like a shmuck, somewhat laughing at me, grabbed the garden hose and sprayed off the dirt (from inside out, pushing the dirt away from the center).

They also added 1.5 pounds of Freon--AJP said I was fine on Freon but was allowed 1 lb per year--why wouldn't they just add it?

People who level with me have me as a customer for life. I don't fault the AJP tech--he was doing what he was trained to do. I'll let AJP come back and service the furnace in the fall (maybe I'll wait until November) but won't give them my business again.

AJP has been around for a while and must certainly have a loyal following. I wish them luck but no longer a vendor for me.

Joyce F.

03/02/2013 12:00:00 SA

Their prices are a military secret. I tried to get ballpark estimates for a simple kitchen faucet replacement (same type as existing and purchased by me), to no avail. I was told the service person would let me know when he got there. The original quote was over $400. I was able to negotiate the price down but I know I still overpaid. However, I had taken time off from work, had a leak etc., and this is what they count on. The service person was very pleasant and courteous, and he did a fine job, but it took less than an hour and was a job that any do-it-yourself'er could do. I won't be calling them again. Fool me once....

George Z.

03/06/2019 12:00:00 SA

First let me say I have been a huge fan of AJ Jersey for many years, they have replaced my water heater, A/C heating system, and maintained my waste lines for many years. They have also replaced my main water value and completed many a water pipe issues in my home. Yes, they are one of the most expensive plumbers. However, up until this last job they have been one of the most professional plumbers we dealt with.
Now let me relate the last service performed. I called to have both a water line and gas service line moved. There appointment was between 9 - 11 AM. After two calls to find out where the plumber was, he showed up at 11:40 AM (LATE). He was supposed to actually do work. The office told him it was for an estimate. Again, several calls to the office and he was asked to do the work. Well he was not ready to do the work, then he had to go to Lowes to buy supplies. Finally, at 12:30 he started and 6 hours later he and a helper completed the job.
Now I am above average DIY'er however, due to poor health I cannot do all of the things I used too. What is interesting is I had to explain to this gut how to cut into the pipes to plumb the cold and Hot water lines. Explain how to run the gas lines. And I literally had to help him and his helper more than once plus loan him some tools. (mainly step stools and work lights).
Now the big issue, the work for the dryer exhaust fell off the wall the next morning. I had to call them back in to take care of this. The thing is they wanted a 6 hour window to show up. Had to argue with them demanded to speak with a supervisor and was denied repeatedly to speak to the area Supervisor was told I was threatening her, and she hung up. Truth be told I was threatening to contact the Better Business Bureau and to sue them for poor workmanship etc...
Finally, this week I was cleared by my doctor, and I re-ran the gas line and re-repaired the dryer exhaust myself. I will never use AJ Perri again and strongly recommend no one else use them.

RJ J.

01/07/2014 12:00:00 SA

ripoff artists,
tried to charge us $2000 during this freezing weather to fix
a furnace problem.
luckily another contractor came out and charged $375
scammers!

Weihong L.

12/18/2013

My tenant complained that there were no hot air came from the register of bedrooms in upstairs. So I first had a technician from A.J, Perri checked the A/C system and told me that he could do nothing but to replace the furnace. This technician spoke like a businessman and seems very non-professional. That's why I set up another arrangement for diagnosis with Elite Air.

The technician from Elite Air was very honest. The technician checked the A/C system and found that the damper to upstairs was shut off. He fixed the issue and charged me $167, including $89 trip fee.

BTW, both companies charge $89+tax for trip fee.

Brooke B.

7/28/2023

Air conditioner broke on evening of 7/3. Morning of 7/4 we called AJP and they said someone would be out between 12-4pm. 4:15pm no one had shown or called so we called. Dispatcher said he was the only one there that day and he couldn't call to tell us the tech would not be available until 7/6!!! Scheduled for 7/6 8am-Noon, tech came out and determined we needed a new unit. Scheduled salesman at Noon that day. I got a text at 10:38am the salesman was on the way. I called to confirm NOON was the time, she said yes. At 11:15am he showed up! Sold us a unit and indicated there was a $1,000 rebate. Unit was scheduled for install on 7/8 between 8am-Noon and we were told we would get a call 30 min ahead. At 7:29am the tech showed up - NO CALL.
I got no paperwork about the rebate so I waited a bit to see if it would be mailed to us. 7/19 called to find out about rebate....customer service rep had no info on it so she said give her 24-48 hours to look into it....surprise, never got a call back so on 7/27 I called again and was told there was a note in the account for a $300 rebate. I explained the conversation with the tech about the $1000 and she said someone would call me back. At 4pm that day the Sales Manager called and already long story short said he could only give me $500, but he would call me back in 30 minutes to confirm....guess who never called back! When we bought our house 12 years ago they installed the entire HVAC system so we stuck with them for the new AC......and this is how we get treated? So incredibly frustrating and disappointing. They are all very nice when you talk to them, but none of them follow through on the promises.

John B.

7/26/2021

My AC unit was not cooling my home. A technician form AJ Perri came and checked my unit. He said all the major components were okay but my run capacitor was weak in the unit outside and it needed to be replaced soon. I was quoted $900 to replace the capacitor on the unit! He then said he could put a booster capacitor on the unit for $374 and top off 1.lb of refrigerant. The capacitor is a $25 part that can be changed in about ten minutes. I agreed to the booster capacitor only due to the fact I had a party the next day and needed my AC to work. But $900 for a capacitor change is an absolute rip-off and I will no longer call AJ Perri for anything.

judy j.

10/03/2015 12:00:00 SA

My furnace didn't kick on, so I called AJ Perri to come out to look at it. It turns out that it was a faulty thermostat. I got a basic thermostat, nothing fancy, and the tech took about 10 minutes to install it. The entire service didn't take more than a half hour. The bill came to $348.00, not including tax, for a thermostat that only costs from $25.00 up to $40.00!! I called AJ Perri, and spoke to Katy.. about the justification of such a ridiculous cost. She said she had to contact the tech, and she would call me back. I didn't hear from her, so I called again. She said still waiting for the response from the tech. It would be nice if this company would list a breakdown of costs to justify such an outrageous bill. Other services usually itemize everything on the bill. I know the thermostat didn't cost that much! Never again, will I ever use their services. I agree with the majority of complaints here.. they completely rip you off. I recommend staying away from them, unless you want to be gouged.

Peter H.

3/16/2016

Inconsistent and uncoordinated. Came out to fix drain issue. Told me had to have plumber come out and remove sink first. Plumber shows up but drain tech is not there. He forgot to coordinate with plumber. Then scheduled call for estimate on other work. No one ever called me back with estimate. When I called I am told my job is too hard and they can't do it even after person who did inspection said it was doable.

James B.

6/23/2016

TAKE 2 since my review was taken off (maybe it was too short)

On 4/27/2015 I called AJ Perry to my mother's summer home in Toms River. I was opening it for the summer. I had a broken copper pipe that was against the wall leaking water. Approx. he had to change about 2 ft of copper pipe. They charge me $400 to change that pipe. Also the heating system was not working in part of the house. Which the conclusion was that I needed a thermostat, was charged $313 and I found it online for about $120 on top of all that they charged me an $89.70 for the service call. Bringing in a grand total to $762.91 including tax. He was there for a good few hours.

About a year later (2 weeks ago 6/2016) went to my mother's to open for the summer and noticed that the same pipe was broken again. I consulted with a neighbor and they suggested me to call McGlaughlin Plumbing from Ocean Gate, NJ. After calling, he showed up within 20 minutes, fixed the same pipe (which I was charged $400 for from AJ) as well as a leaky faucet and was all done for $90 in less than 45 minutes.
Grant you, I understand everybody is in business to make money but I felt like I was over charged by at least $400.

I'm writing this because I want to warn people about the outrageous overcharge and takes advantage of the consumer.

AJ PLEASE LOOK AT INVOICE 1369768 and please explain the charges and why someone else who did the same work did it for a lot cheaper.

P.S. Apparently I'm not the only one who thinks the same.... Look at the other reviews below.

Edward K.

9/17/2015

1) I had my AC Service appointment done. The service tech was arrogant. And for the majority of the visit, he was insulting by stating multiple times that both of my ac units were bottom of the line contractor specials. He stated this after my telling him that the one Not being serviced was only 1 year old Trane unit. He still insisted, basically that it was junk. Trane, junk? I don't think so.

2) A few weeks after the servicing, my AC unit stopped. Because it was under 30 days after service, it was a no charge call. Turned out I had a bad capacitor. They wanted $330 to replace it. Whereas, I understand that they have overhead and whatnot, this job should cost no more than $150 tops.

The part cost me $24.99 on Amazon and 15 minutes of my time.
-power ac off at the thermostat
-pull power at the box near the unit
-open panel to
-using rubber handler plyers, touch 1 of the leads with the players and another lead at the same time to drain any residual power so you don't get zapped.
Leaving the old capacitor in place, remove each wire one by one placing them on the correct lead on the new capacitor
- remove old capacitor, install new one
- reconnect power at the box
- turn ac on
- verify its working
- button it all up
- have a beer

Gerard C.

06/10/2015 12:00:00 SA

AVOID!!
I called them because I was having difficulty installing a new toilet. The entire scope of the job was to place a new wax seal and bolt the toilet to the floor with two bolts. They quoted my wife $500 for this job! Luckily, she was smart enough to throw him out of the house. Their technicians are unlicensed, doing the work under the license of the boss. Do not use these guys - they will rip you off - if you don't believe me, read the rest of the reviews here!

Randy C.

1/18/2018

If you live in NJ and you call AJ Perri then you are a sucker. You are a sucker because you didn't come here first to read the terrible reviews regarding this company. They have consistently ripped off homeowners (especially) older homeowners. They have tried to sell brand new systems when small repairs were needed. Here is our this company operates:

-They spend a ton of money in advertising. Guess who's paying for all that advertising? It's the customer who is being ripped off.

-They employ sales people who get paid commissions to sell overpriced jobs.

-They inflate there prices 4X the going rate and then discount it a tiny bit making you think your getting a deal.

Lastly, the most important issue with this company. Its what's wrong with a lot of small businesses. They operate on GREED.

GREED MIGHT MAKE YOU RICH IN THE SHORT TERM BUT GREED WILL COME BACK TO HAUNT YOU. IT WILL COME BACK TO HAUNT YOU LIKE THE STAR LEDGER ARTICLE ABOUT YOUR BUSINESS PRACTICES. YOU WERE FINALLY EXPOSED FOR WHAT MANY HAVE KNOWN ABOUT FOR YEARS. GREED WILL MAKE YOU HAVE SLEEPLESS NIGHTS ABOUT THE ELDERLY MAN OR WOMAN THAT YOU OVERCHARGED FOR A SIMPLE REPAIR. GREED IS PREYING ON THOSE MOST VULNERABLE. GREED IS WHAT I HOPE WILL BRING YOUR SHADY COMPANY DOWN ONCE AND FOR ALL.

Patricia B.

1/22/2021

I've been waiting two weeks to get my furnace fixed. First week order gas value. Second week switch. It's very cold in my house and I'm no spring chicken

C K.

2/22/2015

Kyle Williams, service technician came to my house - Was very professional, quick working and explained everything in detail. Job Well done. I will be requesting him in the future for my service

Arlene L.

2/14/2017

All I can say is Wow!. Too bad I didn't see these posts before I contacted them. We are seniors and called them for a drain clog around 1 1/2 or 2 years ago. The one guy came in and said he couldn't do it by himself. My husband (big healthy guy) said he would help but he had to call someone else to turn the switch on while he looked. Seriously, I could have turned the switch on. The the guy that turned the switch on was about $400 for 2 seconds. Well we know now and I knew then that the price was totally ridiculous.

W S.

3/26/2017

Wonderful and very polite customer service - the women who set up the appt over the phone were polite, prompt and expedient in getting a tech to my home ON A SUNDAY! Wow! Having called 4 other plumbers previous to my call to AJPerri- nobody but AJ was responsive. Brent came early and got to the root of the plumbing issues for the commodes right away-- fixed the problems and was professional, very courteous and fast. I will only call AJ Perri for future needs when they arise. Thank you for such great service!

Mary Ann F.

10/21/2014

My specialist from A.J. Perri was John Croghan who was extremely courteous. He showed me how to take care of the furnace and didn't leave until he felt I was satisfied. Thank you John.

C M.

12/29/2022

So disappointing. AJ Perri visited to check on our old furnace (surprise! we needed a new one.) They were right on top of having an agent come to our home at 9:00 p.m. with a very limited selection of choices. I just priced for Carrier since that is what you have. Tried to upsell us to replace other furnace although it was working just fine.

Installation seemed OK, techs arrived on time. Although I had to argue to be sure each unit had their own water pump ... 20 years ago AJ Perri put both units on one pump and we spent all that time with a musty basement (grrrr).

The next day there was a strong gas smell, called AJ Perri immediately and were told to call the gas company!?!? No one was available to make a service call on an emergency basis!?!?! Gave us the run around all day and didn't show up until the next day (after gas company had to turn off gas) ... another wait around for gas company to turn gas back on ... whole thing was super frustrating.

We've used this company since the 1970s, sent a letter to the office, barely got a response (the response was we'll get back to you after we look into it) ... last I ever heard from them. .

Used Browns in Little Silver for next job ... they were great, didn't try to upsell came on time, good work, good price.

Bob D.

05/08/2013 12:00:00 SA

Really stinky--avoid at all costs! We had a couple leaky faucets and slow drains so we thought we would try out AJ Perri. They sent over someone who clearly acted inexperienced and clueless and he sat on our sofa for an hour fumbling over endless books, catalogs--to give us the best prices he claimed. Then he presented us an estimate of approximately $8,000!!! It was already after 5 pm but he claimed he could do all work that day! A total lie! An example, he wanted to sell us a cheap kitchen faucet--would stop a slow leak he claimed, for a mere $1,700!!! He put great pressure on us to join some ripoff member service scam they operate. They should be embarrassed! We wound up paying for the visit only of over $50. We think AJ Perri is a total scam and ripoff, and cannot imagine how they stay in business, unless it is by just preying on unsuspecting folks! Now, we see the Internet is plastered with negative comments about AJ Perri. AVOID, AVOID, AVOID!!!

Aleksey Y.

02/08/2014 12:00:00 SA

I've just paid AJ Perri $1226 to replace two blowers in our 12-years old furnace. I should have look at Yelp before! I think the whole furnace costs less.

And yes, they have sent us a salesperson, who was trying to sell us a complete replacement package (furnace + A/C + thermostat + pipes) for $15,800 minus this $1226 amount we paid today (which was the main lure). And yes, this refund was valid one day only - today! And yes, I asked him many times about the whole list of equipment they are going to install with model numbers and prices - no way! We got just the total package price on a piece of paper he took with him.

And, additionally, he damaged our ceiling dancing on our attic...

Two stars for their arrival on time, and repair was actually done OK. But who will fix our ceiling now?

Hao L.

4/14/2013

avoid this company if possible, they are expert in getting you spending more money than you should - I was once visited by one of their sales man and he spent 3 hours trying to persuade me to get a brand new heating/cooling system for my house. I refused their proposal.

I had their service plan for two years, for twice each year, they visit and spend some time inspecting then always tell you you need to do this or that to make your system work property, they turn ugly when you refuse to purchase the next contract, and their parts are like 10 times more expensive from retailers.

I just had one guy, Fred, came over for routine check up of our air conditioning system, he stated there was issue with air conditioning --(I ran it two days ago in a very hot spring day and it brings temperature down 2 degrees in 30 minutes). He asked me to sign another contract with them for maintenance in order to get 2LBs of refrigrant for free, anything beyond that is $105/LB. So why I am paying them $300 for coming out twice a year? He wasn't that happy when I refused, he then left one of the valves on condenser leak for several minutes while he answered a phone call, I got suspicious and videotaped the leaking valve -- he came back saying it won't be a problem, but I told him to put back whatever was leaked, he was not happy, sayingI will not give you free refrigrant... he wished me good Luck at the end which send chill down my spine.

Lance K.

1/28/2021

After a quick cleanout of my clogged sewer line ($99.00) I asked for an estimate to totally replace the 85' of 4 sewer line from the house to the curb here in Hamilton Twp. The salesperson gave me an estimate of $17516.00 (@$206.00 per ft.) for the complete job using schedule 40 PVC. Folks, I highly advise you to shop around to avoid spending such an extremely high price. It is pure profiteering if you ask me. The job was done by licensed plumber for less than half that price. The salesman was very nice, respectful but when he gave me the estimate I was shocked at the obvious rip-off he was trying to do on this sewer line replacement. Don't get sucked into paying more than what is proper. Caveat emptor, good luck.

Kathleen L.

12/27/2018

I will never use A.J. Perri again. I have been a loyal customer for over 11 years. The technician came to do routine maintenance on my furnace.He proceeded to inform me the heating system was compromised , and leaking potential dangerous levels of carbon monoxide . He shut the system down leaving me with no heat. He listed a series of expensive repairs needed , and explained I would be better served with an entire new system supplied through A.J. Perri. He made an appointment for A.J.Perri to give me an estimate for a new system, and left me with no heat. I immediately called another company, and they came right over . They turned the system back on and carefully inspected everything. They declared the system completely safe and sound ,and NO repairs were needed.. I am disgusted with A.J. Perri and their blatant and unethical practices.

Vincent P.

11/14/2019

Very poor service. Technician told me I needed a new water heater. PSE&G technician pressed a reset button and it works just fine.

Jason W.

05/12/2021 12:00:00 SA

Just terrible. Most of it has been said already but they left me feeling completely duped and sad that they are such heartless scammers. Called for a routine AC unit tune up package which was advertised via mailer to us as $50/unit. They called at the end of the scheduled window to say that the tech was running late. I was already home so I asked how much later (just wanting it to get done that day) and the operator made it seem like she did not want me to say it was ok to come later (that tone made me suspicious right off the bat). I agreed to reschedule, and she acted like she was doing me a favor by giving me a smaller window of time (3 hours instead of 5) for the next appointment.

The message they left on the day of the appointment to confirm the appointment was garbled and they asked me to call back and confirm when I already did so via text. When the tech arrived, he sat in his truck outside the house for a good 10 minutes before ringing the doorbell. The experience so far was continually off-putting. Anyway, one expects these visits will result in tons of recommendations but not that they would go ahead and do work without getting approval first. Granted it was a (supposedly) disconnected duct in a crawl space in the attic that he took a picture of and explained was critical and said he was going to fix it. He had to get into a dusty crawl space and groaned most of the time, used zip ties to secure it and pretended he didn't hear me when I called in to ask if it was going to be extra. He then proceeded to spend the whole rest of the time pointing out how the system was set up and all the various flaws, supposedly talking through all the readings (which made no sense) like he was doing me a favor (I'm sure to counteract the underlying swindling). He did a bunch of stuff connecting and reconnecting wires and checking gauges but I saw nothing that I would consider a tune up.

When it came time to settle the bill he said it would be $100 for the two units tune up and $179 for the zip-tie work--but he would knock the extra down to $144. When I said I wish he would have said that before doing the work he shot back, Well what were you gonna say, don't fix it? I took a picture for you and if you had said leave it alone I wouldn't have done it. And you did see that I had to crawl into that dirty space That just put me in a terrible mood, like I was at fault and yet being swindled; I couldn't even sit through the rest of his pitch (like how would I sign up for a service contract after feeling like I was duped?) He kept going on about how they were a huge company that services all of NJ blah blah. I guess from these reviews what he meant by service was scams.

I wish I had looked up these reviews before making the appointment, but sadly at least I don't feel alone. I even found an article about how they were fined $100K for plumbing fraud in 2019. Sorry others also went through it but hopefully this will add to the tide of reviews discouraging anyone from using them. I won't ever again.

Rick H.

1/31/2015

Used them recently to investigate a sewer drain blockage. Staff is knowledgeable and the technicians seem to know what they are doing. But be prepared for a sophisticated if not a pressured sales pitch similar to what you might experience with a timeshare. Their quote to fix the problem was $4400 after applying a coupon and with a 10% discount if we decided on the spot. I knew the quote was high so I checked around and got the sewer line dug up and fixed for $500.

Sewer problems are often an emergency service and they will take advantage of your not having any quick options. Fortunately, I had another functioning sewer line so was able to check alternatives.

Michael D.

7/13/2014

AJ Perri came back after breaking our system on a Thursday and replaced what they broke with a new one. The new Service guy was very good. They made good on their slogan on the side of the truck.

Sheila B.

03/12/2017 12:00:00 SA

WAY OVERPRICED ...STAY AWAY! We experienced a small leak under our shower. After looking at the problem, it appeared that at least one of the pipes was broken. As with most of us, we did not have a go-to plumber and searched the internet. I came up with AJ Perri. Site looked professional. After a lengthy call-in process to which I almost hung up, the plumber showed up the next day on time. He looked at the job and gave me a price of $1500. I was in a bit of shock and told the plumber, $1500? I was thinking it was going to be about $200. Parts that I saw being needed was at least one 8-inch pipe. Turned out to be two. After hearing my shock, the plumber immediately dropped the price to $1000. Who does that? What honest business can take a third of the price off a project? That sent me a message and I said no, I'm done and paid the $89 visit charge. I then looked through the local shopper and found a local plumber. He also came out on time and finished the job in 45 minutes. He charged me $200. I found my go-to plumber. What AJ Perri did was inexcusable. It appears he does this to many customers and has been looked at by the BBB. I can only imagine how many of us were taken advantage of over the years.

Frances L.

11/09/2021 12:00:00 SA

My hot water heater went. I scheduled an appointment for a Wednesday. I got a call Tuesday asking if I would like someone here that day. James the plumber showed up, not only helpful and knowledgeable, but very personable. He explained all my options and installed my new water heater the same day. I am very happy with the results. I would recommend A.J. Perri to anyone.

Adrian S.

8/23/2019

Please do not use AJ Perri at all. They conned my dad who is in his eighties to replace drainage piping going out to the street. They originally cleared a clogged pipe which took 5 minutes and a $95 charge. Somehow it then turned out to be if you do not replace the piping going out to the street you will have bigger problems in the future! My dad was conned into paying $9900 to replace all the underground piping.
AJ Perri also serviced his furnace and told my dad he needed to change a small part on his furnace which was the blower capacitor. The technician told my dad the part would cost $285 and if he did not change it there was a chance the furnace would blow out cold air in the winter. That was just for the part and not for the 5 minutes of labor involved. Thank goodness my dad refused to have the part replaced even after the technician kept coaxing. I looked up the price of the blower capacitor on the internet and the price is $6.95. The technician tried to con my dad again. AJ Perri claims they are premium priced. The drainage pipe job should have cost around $4000 AJ Perri's price was $9900. Blower capacitor price is $6.95 AJ Perri's price is $285. By the way the blower capacitor is held in by 2 screws and would take about 5 minutes to change.
If I could have given zero stars I would have. Please use the internet to find a reputable service and stay away from AJ Perri. I am looking forward to their response to this review.

Tyke M.

02/08/2015 12:00:00 SA

My wife called A.J. Perri Inc. for HVAC assistance just last Friday when she came home to find our heater wasn't working. We've had service and maintenance provided by another company but she decided to give A.J Perri a try. I had just walked in when the service truck pulled up. The technician was then led to the furnace room. Within minutes, he pointed out to my wife that all it needed was a flame sensor. Very quick assessment. He did not even really check out the allegedly defective item. Went to his truck and returned in a heartbeat, from another room, I heard him declare the part cost $269.00 plus $89 for the service trip. A bit surprised, I wanted to see what this sensor looked like. I watched him replace the sensor, to see how it worked. I did not get a chance to ask for the replaced item but later researched the item because it just COST WAY TOO MUCH. Found it cost about $20. That is almost $250 profit on a part that took him a few minutes to replace. HONEST technicians, I understand would check the part and see if it really needs replacement. If it wan't in the forecast to be a cold night, we would have shopped around.

The star earned was only to appreciate that the furnace was back to work, but $250 profit on a $20 part plus $89 service fee...Really...!!!

Sumit S.

7/15/2023

They do not show up for tune up services especially is you are a customer via Home Depot because they make less money. They have rescheduled my HVAC tune up 5 times this summer.

Joseph M.

8/13/2016

Called Aj Perri today for clogged kitchen sink. 1st time using them. Pete came and very polite and nice. Also cleaned under sink and surrounding after job is done. I only paid the $99 which they advertised. Mom is living with us so he gave us senior discount too. He checked and made sure no leak and also work is guaranteed for a year. Offered professional advice to prevent future clogging. Thanks and will use them again.

T B.

1/27/2021

I imagine these guys do business because they're the only ones who actually answer the phone and schedule a same-day visit, which they charge for. This is probably how they make their nut. Unfortunately, the good plumbers in Hoboken are tough to reach when you're in a bind.

The overall consensus here on Yelp with Perri is that regardless of the issue you're having, everything is totally shot and needs to be completely replaced. After paying $95 for a site visit, that is also what I was told about my leaking furnace.

Of course, not thinking this was a $10,000 problem, I got a second opinion. A more reputable plumber told me it was just the circulator in my furnace that needed to be fixed. The unit was otherwise serviceable.

I'm giving 2 stars instead of 1 because I'll give the young Perri tech the benefit of the doubt that he just made an incorrect assessment and wasn't trying to rip me off. Maybe I'm too nice.

If it doesn't sound right, always get a second opinion. Be patient and wait for the good plumbers to return your calls.

Sharon C.

10/11/2022 12:00:00 SA

They dig a hole to repair my sewer line earlier this year, they accidentally cut my phone line (which was fine as I don't use it), they also damaged the PSEG electric line (which was gradually revealed 1 month later by PSEG at the same spot as my neighbor lost their electricity), they also damaged my water line and back then they hid it by putting a water bottle there so we didn't notice the shape change of the water pipe (see the photo). Then 5 month later, the water line is leaking from that spot! Their service is worst and very pricey! It causes a lot of troubles for me, now I need to hire someone else to fix the water line underground!

Stan C.

2/18/2018

If you call them they will be happy to charge you an $89.00 trip charge just to come give you an estimate for work. I see why they are only at 1 1/2 stars for well over 100 reviews.

Tony P.

04/12/2015 12:00:00 SA

Nöne they did nöt fix the Problem And Charged me And said there was a Brocken pipe And there was not i want a fefund. They tell you one thing and when they come they tell you something else they are a real con artists they give you a contact info if you want to email them if you do they don't respond they are creeps and liars on there truck it says comfort today or you don't pay they didn't clear my sewer and told me I must pay or there not leaveing then they sent a tecnition with a camera and he told me there was a break in the sewer line I called appolo plumbing they came and told me the sewer need to bre power flushed they did it and it cleared the sewer aj perri are a bunch of thrives and liars and they take advantage of the public I did not trust them because they told me they have a 99.00 special and when they came they told me it's per man they send and they don't send a plumber they send a sales men and a con artist to sell you something you don't need 2000 plus sewer liner repair you don't need buyer beware

Ron S.

04/06/2021 12:00:00 SA

Nearly a complete disappointment......

I contracted with A.J. Perri to have a new A/C system installed.
The installers were punctual and began their work, but when it came time to install the outside pad for the unit's condenser to sit on....... they had forgotten to load it on the truck.

Foolishly, they insisted on connecting the condenser while it was sitting on a couple of 4x4 pieces of lumber (that were conveniently found in their truck). They indicated that they would be back the next day to install the pad. That seemed foolish to me, in that trying to install a pad after the condenser was already connected to the electrical and refrigerant lines was counterintuitive. Attempting to make such an installation plumb (level) was obviously going to be a challenge.

The next day (a Friday), no one showed up..... I tried calling and emailing the estimator representative who had me sign the contract, but was summarily ignored. The following Monday, I called A.J. Perri's offices and was told that they had run out of condenser pads and would be out to install one as soon as their supply was replenished. I was not pleased.... and told them so.

I guess my displeasure accounted for something, in that the next day a fellow from A.J. Perri showed up with a condenser pad. There were two additional problems though: 1). The pad was made of hard plastic (not the manufactured cement pad that I had asked for) ; 2). Only one installer showed up (who was expected to lift a 200 pound condenser AND somehow get the 3 inch high plastic pad under it!

The installer had to call for additional muscle..... About two hours later another guy shows up. I provided them with a couple of bottles of spring water while they pondered exactly how they were going to achieve the desired end.

Three hours after that, they inform me that they're done.

I take a look at the outside installation, and can clearly see by eyeballing it that the condenser is not sitting level (left to right). Disappointed and unhappy with my find, they throw some pebbles and some dirt under one side and voila ... a carpenter's level shows it's plumb (left to right) for now. They leave.

The next day, I put my own carpenter's level on the condenser to measure front to back and find that the unit is not plumb on that axis.

It's important that the condenser rests level, in that sealed parts inside the unit are sitting in a lubricant and if the unit is not level the lubricant won't get where it needs to be.

I've contacted A.J. Perri's various business components since all of this transpired; even responded to the quality assurance questionnaire that A.J. Perri emailed. Notwithstanding, it's over two weeks (and $13,000.00) since the initial installation and I've still got the same problem.

Finally, after calling again today and investing another 25 minutes on hold someone is supposed to show up tomorrow morning to take a look.

In sum, It's been a comedy of errors and I've taken the time to set all this out here so that others won't have to endure what I have had to.

Gabriel K.

01/07/2019 12:00:00 SA

We dont recommend dealing with A.J perri . we had a Very bad experience with the company. They were hired for drain cleanin, the whole house trap was clogged but they claim that the main is damaged . another company came out and inspected with a camera , there was no damage to the sewer line . bad buisness . AJ perri wanted to charge us again.

Rachel R.

07/09/2018 12:00:00 SA

We recently moved into our new home and needed our washer/dryer hooked up properly. It came with us from our old residence which is why I didn't have Lowe's do it.

I called Friday and got a Monday appt. The tech called to tell me he was 30 away. He arrived and was professional. While he was only there to hook up the washer and dryer, we were having major back up/leak issues with our kitchen sink. I took him to the basement and noticed all the piping was done incorrectly and the dishwasher was installed illegally. Coincidentally I was having a different plumber come the same day through our homeowners warranty to fix the kitchen sink. When he arrived the A.J. Perri plumber took him downstairs to show him his discovery. After fighting with the company I got the piping replaced. We would have never known if A.J. Perri hadn't taken a look for us. The total cost would've been over 2k! That was confirmed by the emergency plumber as well.

Our plumber was knowledgeable. He suggested changing our old valves but said until they leak they are fine. He gave me 3 quotes for the work I needed done. Yes they are probabaly more expensive than most, but you get what you pay for. I would definitely use them again.

Tami C.

11/07/2016 12:00:00 SA

The technician went the extra mile by being informative and checking everything. He also told me how to change the humidifier switch from winter to summer which I never knew about before. Will continue to use them in the future and would recommend to others.

Makeda H.

12/30/2020

THIS COMPANY NEEDS TO GE SHUT DOWN!

On Thursday, 11/19/20. I called AJ Perry to come to my home. A Jon came out to the house. He assessed my boiler and said your pressuretrol is not working properly and your tubes are clogged I asked what was the solution. He answered by saying, once he changed the pressuretrol and drained the boiler we should have heat. He changed the pressuretrol, drained the boiler, set my thermostat to 70 degrees. As he finished setting the thermostat and before leaving he advised that in 3hours I should have heat.

The next day, Friday, 11/20/20, at around 6pm, I was FaceTimed by my son who was in the house and said it was raining in my home! Literal rain! The roof was caving in on my dining room table with buckets of water was running onto my floor and into my basement. I immediately called AJ Perry. Who then sent out Anthony. He arrived about 10:50-11pm. He said that a lever was left on by the previous technician and he needed to drain the basement with the water. It was so much water that he needed to use a hose to do it. Once that was done. I asked him. What is AJ Perry going to do about this water damage. He called his supervisor and he advised that in cases like this, they would send out a cleaning team to access and clean the water damage from the rugs and such but the bill will not be covered by AJPerry. So I still have no heat. I have water damage, possible electrical damage, and I have to find money to pay for YOUR cleaning company to fix the water damage that you caused?!?! On top of the money I paid to fix my heat in the first place?!??

Still no heat on Friday 11/20/20,still no heat Saturday 11/21/20, On Sunday, another person comes out to my home. He does something to the boiler. He explains that he will get the heat on but I have to call the main office about the water damage.

I called AJ Perry Monday morning and left a message, and told I would get a call back. NEVER DID!. After a week of calling and the operator sending and email for someone to contact me. I get a call from an Antoine. Instead of Antoine acknowledging that AJPerry will take ANY responsibility for this demise. He spends almost and hour trying to convince me that a part on my boiler was not working so that is why I had the flood. On a new boiler purchased 2 years earlier?!?
He ended off saying he would have someone from Quality Control call me; either a Adriana or another person. THAT NEVER HAPPEN! I have been calling the whole month of December and no one ever got back to me or even left a message. I even provided my email. Not one.

A J Perry is not a reputable company. They do not take responsibility-accountability for their work or lack there of. I spent a whole weekend with no heat in the dead of winter with A j Perry reps reassuring me each time they came that I would have heat. Then cause damage to my home. And the most disgusting part is they took no responsibility or even tried to keep me as a customer by doing something about the damage they caused. They waited me out for a month. And threw their hands up and blamed it on my new boiler! Now i am in litigation.

DO NOT USE THIS COMPANY, YOU WILL BE SORRY!! I regret not checking the reviews first.

Evan M.

11/06/2013 12:00:00 SA

We have been signed with AJ Perri for their service plan and have mixed reviews over the past 3 years. This time around, we were very satisfied. Arthur Murkowski was very professional. He gave a thorough diagnosis of our furnaces and came prepared with the correct filters.

Group C.

2/20/2021

Unfortunately when you are in need of help there are those that will take advantage of you. AJ Perri could make lots of money running an honest business but they don't. Greed, dishonesty and lying pays better. They overcharge, rip-off and take advantage of the elderly, the vulnerable. Creeps.

I T.

04/02/2018 12:00:00 SA

AJ Perri just lost another customer. They quoted me $987 for a under sink water filtering system replacement. When I called, I asked what is the average charge for such a job and they wouldn't say. $50 down the drain for the plumber who showed up. Never using them ever again.

J C.

6/26/2016

I've been using AJ Perri for 6 years. Cost may be more, I don't know, because at this point I don't care. They've given me such great service that whatever it was more, was worth it. Besides the normal maintenance for my heater and a/c of coming on off hours (after work or on the weekends) they have always been there when something broke down and I really needed them. Including a last minute total replace of my heating and a/c system in the middle of the polar vortex in January 2 years ago. They were amazing. For about 4 months my heater would fail and they would try to save it because I asked them to. I should have replaced it like they recommended before the mother board went out. Same with my water heater that they recommended I replace but didn't until it failed and leaked everywhere. But on both items they were there ASAP with a new system and a 10 year warranty (parts and labor) and gave me all the options I needed to make a right decision on which system. Including not buying the overkill system if I didn't need it. That night of the polar vortex they even brought over space heaters for me to be able to sleep that night until the system installation started the next day.

Every technician has been amazing. Knowledge, courteous, respectful, well trained on the systems. They not only took care of small maintenance issues without charge if they could but showed me how to take care of them when they were not there. If something was not done correctly (which was during the full system installation) they came back and fixed it and didn't hassle me or the HOA at all! Very good service to work with.

Today was my a/c maintenance. Alex Lopez arrived on-time (early in the window and their office called in advance to let me know he was on his way) on a beautiful Sunday and took the time with care to make sure the system was in working order. He took the time to fix a spot that was leaking air even though it wasn't having a negative impact on the system overall. Then took the time to review his findings on my system data. Once again, another AJ Perri technician who exemplifies why I use AJ Perri.

Pete K.

1/15/2014

Hesitate before you sign anything. Don't get caught in a emergency situation like we did and be at their mercy $$$$ :-( Learn simple plumbing if you can !!

Had a heating issue during this past cold snap. When it's 5 degrees outside & your bedrooms have no heat, you do whatever it takes to protect your family.

Been hearing a lot of radio commercials on this company. OK, great.
Called them..... They came out that same evening.

Tech shows up....
Tech was on the phone getting guidance from a senior tech on what & how to ??
Professional ?? Experienced ?? Hummmmmm.....

Sir, you have a bad water valve.... OK, whatever it needs to get fixed, fix it.
After another phone call....... Here is the price...... $880 for the valve & to remove the old one & replace with the new one.
OK, (Gulp) Do it, what other choice do I have ?
OK, once the valve is in, I will have to Bleed your zones.
OK
You have 3 zones, it will cost $549 additional for each zone to be bled. One zone is included with the valve.
(Again GULP & almost passed out !)
I will only charge you for 1 additional zone.
You have to be kidding me ! well, it has to be done, I have no bedroom heat.

After actually helping this tech take the old valve out (with some of my tools too!) I walked away, why should I install an $880 part.
He got the valve replaced, still NG.
2nd tech shows up. Sees my $880 new valve is put in backwards !
Finally, all is installed.......all is bled......I have heat........all except 1 room......tech says, call back if it doesn't warm up by tomorrow.
I called back the next day, another tech finds a valve closed, 5 mins later all is well !! No extra charge sir !! yeah right $$$$

Looked up the retail price of this exact part.... $55....on sale $41 +Tax, S&H.
Called the A.J. Perri company regarding what I felt to be Considerably More than Reasonably Prices
Very nice & polite Svc Manager gave me a $250 courtesy refund.
Something is better than nothing........
Buyer BEWARE, especially if your not in a position to get additional estimates.

Customer service : 4 stars for politeness & promptness.

Angel D.

3/29/2023

AJ Perri came to our house and installed a new central air system and other equipment without getting a building permit. The building inspector came in and issued a violation to my name. AJ Perri told us they will handle it and, they have done nothing. Their price us excessive and they don't care about the customer after the sale is done.

M. Rodriguez, Linden NJ

PG G.

08/08/2016 12:00:00 SA

Kyle Williams came to our house today to fix a long standing issue we've had with a very expensive new AC system that AJ Perri installed less than a year ago.

It was the third service call in the last 3 months about the same problem, and about the 5th overall for the same issue.

Kyle was absolutely the best thus far in diagnosing the problem. He was thorough, thoughtful and exceptionally professional. I'd welcome him back any time -- but hopefully NOT soon!

Ask for Kyle. he's the best.

Subhojit D.

9/15/2021

I had AJ Perri come in recently to inspect my ac unit. The technician checked the inside evaporator and said no issues. Then he checked the outside unit and told me freon is liw, i have a leak, and coil needs cleaning. Total charge will be $1500. Also he said it is better to get the ac and furnace replaced which had a bad motor. He wasn't able to fix anything that day. Next day I called another technician to get a second opinion. This guy said nothing is wrong with my ac or furnace. Just the drain pipe was clogged that led to the issue I was having. They charged me $105 for nothing. Just lied all the way. Also tried to upsell things I don't even need. Stay away from these cheats! They need to be slapped with another 100k fine.

Dan S.

3/27/2017

After reading other reviews it sounds like my elderly mother wasn't the only customer that heard this. They checked her heating system and told her that it was leaking carbon monoxide. They sent a salesman to the house with a Great Price to replace the unit. I had another plumber and PSEG check it and was told by both that it was fine. They also replaced a part on her A/C system, around $800 that probably wasn't needed either. They also came back this winter to check her A/C system. Why would you check an A/C system in the winter??
Stay away, there are plenty of small, local, honest, reliable companies to call. Good lesson, check reviews before calling anyone.

Acon S.

08/12/2010 12:00:00 SA

Couldn't agree more with Allyson's experience. I found them to be shamelessly dishonest and also incompetent. The repairman, Neil, was loud and used foul language, for no reason at all. He did not have any proper working equipment, not even a flashlight. He just kept going down to the basement and to his truck, every 2 minutes, without doing anything, After 7 such trips he declared our system dead and cursed the company that installed the system. I told him it was AJ Perri, he said must be a different AJ Perri! I showed him the AJ Perri sticker, he tried to rip it off, I told him not to. I started the system while he was watching (and, I know nothing about HVAC system, except for the On/Off switch) and asked him to leave, and have the Owner call me. I got a call from a woman wanting to make an appointment to give me an estimate for a new system, to which I could only laugh in frustration. BUT, No calls from the Owner to date. Somebody slipped-up, and mentioned the Owner's name - Kevin. I called and left messages, but no response. If you see an AJ Perri Truck in your driveway, lock the doors and hide your children, and call security.

Barbara B.

07/02/2014 12:00:00 SA

I am sorry I didn't check out these reviews before A.J.Perri came to my house for the $89 ac tune-up. Clean trucks loaded with jacked up prices for parts. I too was told I needed a capacitor. I thought the price was high ($330) but agreed to have it installed. It only took two minutes to replace and the tech hosed down my unit to clean. I checked on the internet and sure enough the same part could be had for under $30.
What a scam. They want to come out to give us the pitch on a new heating/ac system. No thanks. The 150 hours of yearly training team members receive must be in sales and how to sleep at night knowing that they are fleecing their customers.
After reading all these reviews about the same issue I will consider myself lucky I'm only out $400. A lesson learned. Next time an expert comes to my house for a repair, I will go on line and find out the real cost before my wallet gets hijacked.

Ivelisse A.

4/25/2016

I had a technician named John come in for a quote on replacing my CAC unit. He was on time, extremely professional, and did an amazing job explaining every last detail that could be of importance or concern to my husband and I. After explaining everything he could about the unit he would recommend, how it works to save us money and the warranty given by AJ Perri I was practically sold...that was until I saw how much! Yikes that's a lot of money I thought to myself and even voiced it to John. I had gotten quotes but they were all from small business contractors so obviously they were less and I mean a good $3000-4000 less at this point. The difference in price was concerning and I explained that to John. In all his professionalism and expertise he could understand our concern but after we went over the other quotes because now I have to use that term lightly since nothing was ever really given to me in writing by any of them but I did know they were selling me a cheaper unit and telling me it's all the same. John ran all the numbers and was able to get me the same unit he had quoted me for the price that was in my budget. Now it's only maybe a $2000 difference in prices from my other quotes. John didn't just sell me an air conditioning unit he sold me on the fact that the company gives you ten years warranty on all the labor and the unit has a ten year warranty. Everyone else was giving me a taillight warranty. The kind where the last thing you see is their tail lights and they never get back to you when you need them or if there is a problem. At best I was told I would get a year warranty on labor which doesn't excite me at all. He sold us piece of mind! My husband works 16+ hours a day and does not have time to worry about dealing with fly by night companies who are here today and gone tomorrow. This company has been in business 40+ years and and have technicians on the road to come check on any problem at a moments notice...that's what I need when it's 90 degrees outside and my unit isn't working properly. I don't want to leave messages or emails that go unanswered and end up paying more later to save upfront. I'm truly happy with our decision and we feel with great confidence that you get what you pay for so if you want false promises or headaches take the cheaper quote. If you want quality, dedication to clients and expertise you will not regret choosing AJ Perri! ***The unit was installed today and there is nothing more that I can say about this company other than they go above and beyond to do a good clean job fixing any issues they ran into in the most professional way imaginable. I was absolutely blown away at all they did and how completely finished everything looked! The unit they sold me was absolutely nothing short of impressive. No more eyesore but instead a beautiful quality unit that practically cannot be heard when running. They installed a very nice thermostat that is programmable down to the temperature you want your home to be when you wake up, while your out at work, when you walk thru the door after work and when you fall asleep at night. Nothing but top of the line materials and service was promised to us and we received nothing less. For anyone who doubts they're worth the money I say you get what you pay for and I feel like I'm getting exactly what I paid for and more, so it was worth not cutting costs by using another company. John Servez my Comfort Specialist came on Friday, evening stayed as long as it took to try and see if he could meet our financial needs and succeeded which made it easy to say yes and as he promised the Monday after the weekend Michael and Paul came at the time they were expected and the complete job was done in less than 8 hours. They did an awesome job protecting my hardwood floors with tarp. Changed configurations from my old unit that didn't fit the new unit and did not leave one thing unfinished! They were professional, knowledgeable and very polite. When they explained all the work that was done and finished going over the paperwork they were leaving with me I felt a sense of relief in knowing I could count on them if any issues were to arise. Minutes after the unit was turned on I could feel the temperature and the quality of the air in my house improve and cool down. Best money I'll spend this year! They give true piece of mind for 10 years and I know they won't just up and leave the state anytime soon.

Erik D.

10/15/2018

I would give zero stars if possible but I'm hoping my contact with the better business bureau makes a difference - I'll cut to chase - THIS COMPANY PRAYS ON ELDERLY! I fact elderly with health conditions.
Recently AJ Perri quoted me $10k ++++ for my elderly mothers a/c unit along with an additional laundry list of repairs that must be completed to avoid a much larger expense -
Long story short, after a second opinion the repairs were $250.00 - the diagnosis was the polar opposite of AJ Perry's diagnosis -
AJ Perry then called me back saying they could do repair much cheaper if I paid cash!!!! WTF????
Sad day indeed when Greed trumps doing the right thing.

Do yourself and your family a favor and stay away from these bottom feeders - if you are using them get a second or third opinion- karma is a MF'er

Wilson L.

10/30/2019

You have to PAY FOR AN ESTIMATE. It is a rip off. Estimates are NOT free. Be very careful! Do not just call them. Call other companies to compare.

I called AJ Perri to get a price to test the water pressure that comes into the house. The water company told me that I need to have a plumber test the pressure without the valve (and if the problems were there without the valve, they would fix it). I spoke to Bonnie who put me on hold, and she could only quote me $47 for the service call. She would not give me a price to test the water pressure. She kept telling me that when the technician comes out, he would tell me what needed to be done and give me a price to do the work. And if they did the work, then I would not be charged for a service call! How nice of them! But no matter how many times I said I just wanted a price to test the pressure, she followed a script as tho she was a robot. I insisted that I only want to know how much they would charge to test my water pressure without the valve. She continued to talk over me, justify their charge for a service call, and avoid providing a price. I finally just hung up

IT GETS WORSE. Later that evening at 7:00 pm, someone from AJ Perri called me back to see if they could come out for a service call since I had called them earlier that day. Isn't this an unsolicited call in violation of the Telephone Consumer Protection Act? And then I got into the same kind of exchange with that person. I asked for a price to replace the pressure valve, and they too sounded like a robot reading the same script. This was harassing!

Refusing to give a price for a specific service unless you pay for a service call seems like a desperate business practice to increase their sales. I called other plumbing companies, and they gave me a price over the phone.

Find another company!

Anthony M.

06/08/2022 12:00:00 SA

1100 square FT townhouse furnace went out came out same day great customer service but very expensive to repair my furnace board was out got other HVAC techs to diagnose had it fixed for 200 $ they quoted me 1425$ to replace parts that were not broken they diagnose fee of $126 to come out then I was quoted for a whole new unit 1/2 ton furnace 13, 775$ I also got other quotes on a whole new unit for 7,500$ installed it's unfortunate that this is what goes on I've been scam before I am sure I will not be the last time this is the world we live in lots of snakes and this time I did not get scammed

Michael L.

5/14/2015

These guys are a riot. Quoted me a $500 rate to replace my existing thermostat with a $38 Honeywell thermostat. I called the manufacturer that night and tech support staff was able to walk me through fixing it on my own over the phone. Cost = $0.

AJ N.

12/24/2017

Called for an appointment because I had no heat. They gave me a window from 3-5 pm. No one showed. I called 3 times to find out where they were. I was told all 3 times they would reach out to tech to call me. At 7 pm apparently a manager called and stated they could not reach the tech, and when I said I have no heat, he said Oh its not that cold really poor customer service.
I then receive a call the next day asking if I still need someone to come out. SERIOUSLY! I explained all the above and the woman apologized and stated she would get to the bottom of it , as this is not how they conduct business. She stated someone would call me right away after she talked to the manager. Another day passed, and still no call back.
Terrible way to treat new customers. Needles to say I will not be calling them again. Waste of time

Bud M.

06/02/2017 12:00:00 SA

I have to wonder how this criminal company manages to stay in business and out of jail. They're ripping off everyone on everything and especially prey on those who don't know better and fall victim to their outrageous prices and useless and senseless warranties.

They gave me a quote of $5,700 to replace a 50 gallon water heater! Can you believe that? A water heater!!!! Oh sir, but that's with our extended warranty which we highly advise. (Barf -Gag) I was then offered a deal with only a 1 year warranty at $4,100 which is about $3,200 more than the cost of the water heater to be installed. I told the technician he was insane and told him to leave.

I had the job done by another licensed plumber for $1600 plus $80 for the permit. By all means, AVOID this company. The problem here is it's not against the law to overcharge, although it IS to claim there's issues when none exist. And I'm sure this is also an AJ Perri Specialty. Regardless, the company who originally bought them out years ago, that owned many other HVAC businesses has since been bought out by a hedge fund of some kind whose only goal is to generate as much profit as possible from each job. They could care less if some customers throw them out due to the excessive and outrageous prices, since they most likely get enough to agree upon the work. BEWARE!!!!!!!!!

K P.

08/05/2016 12:00:00 SA

Called A.J.Perri since my AC stopped working on a hot day 2 weeks ago. They took advantage of my situation I guess. First of all they did not arrive in the window they promised. Once the technician arrived, he replaced a capacitor and it started working. I was charged $400 and when I googled, the part was $10 and was the technician was onsite for a total of 20 minutes. So, in effect $390 labor charge for 20 minutes !! I've been taken for a ride and they took advantage of the situation. Will not recommend....

William S.

06/09/2016 12:00:00 SA

Following up on my comment of June 5, someone from A.J. Perri posted a response requesting that I call their office, which I did the next day. The extension they provided directed me to their customer care department. The person who answered the phone asked me for my name, looked up my account, and asked me why I was calling. I said, I was calling because you asked me to. She did not understand. I mentioned that I had posted my review on Yelp and they had made a response where they had asked me to call in. She said she would look into things and get back to me. It's two days later and I have not heard anything.

Victoria W.

04/01/2017 12:00:00 SA

They do the job but each time they came to service my heater or AC I was told I need a new one. Funny, the AC is less than 7 yrs old and the heater is fine.
I keep getting calls to renew this or that, no thanks.

James H.

10/09/2016 12:00:00 SA

Update: I had my annual service/maintenance call this past week and was very fortunate to have Kyle Williams taking care of me. When I explained my ongoing problems with the air conditioning fan operation, he traced the issue to the wiring in the air handler. While the wiring was arranged properly, it was not working properly. He tried another, non-standard approach and got it back on track and working. After a half dozen or so AJP technicians in here trying to troubleshoot the problem without, Kyle was the only one who was listening carefully and trying to do things outside of the box and trying new approaches. He deserves to be recognized.

Sha T.

5/16/2016

The worst save your money. We call them and to replace one copper pipe 2 ft and two elbow the told me $660. This work is one hour and should cost around $100. Sham on them we had to pay service a charge of $50.

Jag M.

8/13/2013

If you like to waste 3 hours of your valuable time, go fall into their free estimate. We had a annual check up contract with them and each year they say that my system will fail because it is old and you need a new system. Well, the system is kicking since their expert advice. I would definitely not recommend them.
UPDATE- I was discussing why we were paying so much during cold season and my HVAC guy curiously asked about spec of my heating system. Turns out my heating system, installed by AJ Perri just before we purchased our house, is way oversized. So AJP made a good profit on it at the expense of the home owner.

Jeff L.

10/28/2015

This company is by far way overpriced. I needed someone to come out relatively quick to replace a kitchen sink since I was going out of town. Having already left, my father had to deal with them. Over $600 later to cut a copper pipe and replace with pvc and a rubber coupling ($40 at the local Home Depot) that means about 580 for labor and other expenses.

WHAT A RIP OFF.

Even on the back of the receipt in their own words a good skilled worker costs $50 to $150 per hour and you should add more for profit 10%. Simple math means that at the highest price per hour (150 labor + 40 materials+ $60 profit) your administrative cost $350 for the job done at my house. If you are as honest as your claims you would not be in business making so little.

I would suggest to look elsewhere for your needs and avoid this company as I will in the future.

Al K.

3/25/2019

I called at 8 AM on a Sunday morning for emergency service due to a kitchen flood, likely caused by our garbage disposal that I believed needed a drain cleaning. I was told the plumber would be here between 12 & 2. With no call from the plumber, I called back at 2 and was told by their representative that they had goofed and the job had not been forwarded to the plumber. She indicated that they now won't be able to arrive until between 5:30 & 7 pm. At 5:30 their plumber shows up and upon seeing a bottle of Drano on the counter ( which we hadn't in fact used this day) he immediately went into a pretty aggressive pitch to sell us their own $50/bottle drain cleaner. We declined and said let's concern ourselves with today's issue. He then said before he starts we would need to sign a waiver releasing them from any and all responsibility related to the job!
How could something this important not be mentioned when making the appointment? I've owned homes for 25 years, using a variety of plumbers and never heard of this? One would have to be quite foolish to sign this waiver, but I imagine many do as they're in an emergency situation, and are surely under duress. It strikes me as unseemly, if not downright slimy, to not even post this required waiver on their website.
And then speaking further with the plumber he admitted that he's not even a licensed plumber! He said A.J. Perri is a licensed plumber but he is not. Who knows what this man's training is? We decided to decline their service and waited for our regular plumber to show up the next day.
Between missing their scheduled appointment time, blindsiding me in asking me to sign a ridiculously foolish waiver, and then not even sending a licensed plumber, A.J. Perri completely wasted my time.

Wendy N.

11/30/2016

I don't recommend using aj Perri... I got ripped off and they wanted me to pay $511 just to get the sink unclogged!!! What the f****?! In additionally, they also wantes me to pay $49.50 upfront for a free estimates and if I don't use them to get the repair done, I still have to pay!

Emely S.

6/29/2015

We had our air conditioning system break down on Friday and this company was able to come on Sunday to take a look at our system and repair it! Very pleased with the service but most of all, how professional our technician was! I would highly recommend this company and if possible ask for Kyle Williams and you won't be disappointed!

K K.

12/30/2013

This review is written with the knowledge that I am not a plumber, nor do I use plumbing services extensively. However, as I was home for the holidays, I wanted to report a recent experience I (and my parents) had with this company when we had a pipe burst in our kitchen sink.

We called AJ Perri on a Sunday afternoon, and they were very responsive and courteous, indicating that they could send someone out the same day to fix our pipe. The lady indicated when I inquired that the initial consultation was not free; there was a 'visitation fee' of $47.50 upon arrival, even if we rejected the repair offer.

The man arrived early (so far, so good!) and was very clear and professional explaining what would need to be done. However, upon explaining to us the price, he indicated that the pipe itself, in addition to a sink trap, would need to be replaced. The total job for a repair (this took him about 10 minutes): ~$750.

When I urged my parents to send him away and call someone else, they only indicated that since the guy was here and actually in our house, they should go on with the repair.

Now, as noted above, I'm no plumber, nor do I play one on television. But my spidey-sense was tingling, as I didn't usually presume that a 10 minute repair job and two simple parts would come out to that much money. When I later checked this price against a variety of Internet estimates, the costs ranged from $175-$300. Again, the upper limit estimate (parts included) were less than half of what AJ Perri charged us.

So, ultimately, don't go there. They are extortionists. Please don't sit there after reading all these negative reviews and go, well, it's just a pipe. How much can it be? like I did. Way, way more than you think. Stay far away from these people.

Chris M.

10/28/2017

Absolute thieves. Stay away! Was told I needed a new boiler for $18k. All I needed was a part replacement for $700.

Pat B.

10/27/2017

Bait and Switch is the middle name of AJ Perri

AJ Perri collated with Home Depot to sell boiler maintenance service. The sales person at Home Depot told me that the technician would check every radiator to ensure radiator to work properly. Then, AJ Perri technician told me that he can't wait for all radiators to get hot. He is only allowed to spend 30 minutes on each maintenance call, and he is timed by his company.

A week after the maintenance service, one of my pipes was leaking water. I noticed that the technician left a water shut off valve open and assumed the continued water supply busted the pipe.

I called AJ Perri at 7:30AM, told it was emergency. The plumber did not come until 1PM. Then, he insisted the left open valve had nothing to do with the busted pipe. He offered to fix the leaking proposing to replace 10 feet pipe (which was in good shape) with total cost of about $1200.
I could't believe what I heard. I get another plumber to come. The plumber told me the problem was the cap at the end of the pipe was rotted. Replaced the cap and there was no more leaking. The cost is $125.

I am so glad I did not believe the lies by AJ Perri's technician.

Home Depot should be warned about the fraud by AJ Perri.

Samantha M.

1/17/2023

Our initial consultation was great. No issues whatsoever. However, when it came to getting the problem actually fixed, they were not reliable. The first time, the arrival window of 12-3 was pushing back. The guy didn't show up until after 5pm and then complained that he couldn't find parking. He comes in and says he can't do the job because it's a two man job. That was not told to us during the consultation. We reschedule to today and we're given an 8-12 window. Again, we are told the window needs to be pushed back. We just cancelled. My husband stayed home from work twice for nothing. We are going to look elsewhere to fix our plumbing issue.

Donato A.

12/04/2022 12:00:00 SA

Terrible service. They scheduled and cancelled three appointments leaving us stranded. When we called their customer service line, the agent said we are busy so find someone else. Terrible. Will never contact this company again.

X R.

12/13/2011

This company is a total ripoff. Tried to charge me over $1300 for parts that another contractor ended up charging me $200 for. To make matters worse, they had their high-pressure salesperson come by 45 minutes later to try and sell me a new system which was also overpriced. This company is a joke, there are so many better choices out there. At least I only lost the $89 for their trip charge before realizing how much they were trying to rip me off.

Kelly H.

05/07/2015 12:00:00 SA

Rip-off artists! A leaking outdoor faucet would have cost me an arm and a leg! First, they pushed off their 2-hr time frame to the next 2-hr slot and arrived within 5 minutes of that expiring, holding me up for 4 hours. Then they tried to up-sell me for equipment I did not need. When I refused the up-sell, they offered to replace it with the same part for $600+. I explained this was my father's house and he just passed away last week and they offered to go a bit lower, but nowhere in my price budget. I wound up owing $51 for them to come out and run this scam. I asked the tech if he'd pay that to fix this in his own house and he couldn't bring himself to say yes.

Claudia S.

12/28/2020

DO NOT CALL THEM!!! They are total scammers!!! They quoted me $16,000 for a new furnace and I had someone else come and all it needed was it to be served! I wished I had read these reviews before calling them.

Heather G.

8/16/2016

Do yourself a favor and NEVER call this company. They overcharge and are awful. Their technicians have told me on 3 different occasions that things were broke on my air conditioning unit and heating unit there were not broken. They give you absurd quotes that are so over priced. The technicians get paid a commission so they try and sell you on parts that are not broken. A truly distguisting company! I am calling today to have this company reported and investigated!

Katjes K.

05/10/2014 12:00:00 SA

They came out for an A/C spring tune-up for my two units, but really all the guy did was checking the current of all motors. Ultimately he concluded that my fan motors were running at a too high current, which was attributed to the age of the whole system. Also, both my contactors seem to have been a worn.
Finally he quoted me on replacing both fan motors and both contactors: about $3,000.00. In words: Three thousand!!! That's insane. Of course I refused, looked up the parts myself online: all together less than $300.
So, really? They charge $2,700.00 for labor?!?
Long story short: Bought the items online and installed them myself (yes, a little research online was required for correct wiring) in less an hour.

So, ultimately I might agree that they are somewhat useful for checking your system, but no way in hell have them ever do any repairs. Their prices are just ridiculous. And definitely do not fall for their pushy sales pitch once they present you with their quotes.

Doing my own research, purchase and installation, I paid $300 for materials and maybe 2h of my life. Well worth the saved $2,700.00 over their quote.

Patrick L.

11/19/2017

after being ripped off for a way over priced job the company agreed to cut the bill in half and issue a credit of $330.53 to my credit card said it would take up to a week. well 11 days later still no refund to my credit card. I will be call their complaint department tomorrow and filed a complaint with the credit card company. we will see if they honor their word.

Jeanette Z.

10/29/2013

My experience with AJ. Perri...I turned my aging furnace on for the first time this season to hear it making a strange noise. I have a gas furnace so didn't want to play around with anything so we turned it off and decided to have someone come look at it. Although. I heard stories about AJ Perri being expensive, they were available to come out immediately so we set up the appointment. The technician scared us to death by telling us that the level of carbon monoxide coming out of the unit was 3000 and the acceptable range is 100-400. He said he had a $2,000 meter which read the number so it was accurate and that it was a good thing it was making that noise otherwise we wouldn't have known anything was wrong and could have died. With that said he set up an appointment with a salesman to come.
The salesman came at 7pm that night ready for the sales pitch armed with booties to cover his shoes and binders filled with horror stories of other company's incompetent work. He referenced Michael J Fox and how there is now proof that carbon monoxide poisoning was the cause of his Parkinson's disease. After measuring al the rooms in the house and the big sales pitch! 2 hours later he gave us the exorbitant price and of course it would go up as soon as he walked out our door. We told him we would Need to get another estimate.
The next day we had two other companies come with the same meter. They each said there was no carbon monoxide coming from the unit and as soon as each of them heard AJ Perri they said they hear the so many stories from their customers about their scam. Turns out I just needed to replace a small valve which cost under $100 as apposed to close to $7,000 for a new unit.
Because they put fear in me we went to Home Depot to buy brand new carbon monoxide detectors in the house. I have two on the first floor and two on the second floor.....funny, it's been one week and they haven't gone off....hmmm

Hildy R.

10/23/2017

I had an appointment this summer for a check up on my central air and furnace Both were working perfectly and I just wanted to make sure filters were clean etc. the technician opened my furnace and all of a sudden I heard a banging noise. I asked him what that was and he said he had no idea. I said it wasn't happening 5 minutes ago and asked him to change the filter and leave. As he was leaving he gave me some coupons and said I think you'll be needing these pretty soon. Low and behold 3 weeks later my central air went off. I called someone else to take a look at the furnace and he said there were wires that looked like they had been disconnected and they wrapped around my motor and burnt it out. I can't prove anything. I would never hire AJ PERRI AGAIN!!!

Sheryl T.

4/13/2016

BEWARE HIGH PRESSURE SALES TACTICS! AJ Perri told me my air conditioning needed replacement. They sent a comfort specialist over Sunday. I arranged to have another company come to give me an additional assessment and comparison. Both companies agreed on the major problems. This difference was in the underhanded tactics used by AJ Perri. The guy showed me the price book with all the fancy graphs and pictures and then he said I could get a senior citizen discount and then rebates and then I was eligible for an extra 10% off if I signed the contract today because they had a crew available tomorrow to start the install and since they had to pay the crew they could pass the savings onto me. I told the guy I had to review the proposal and discuss it with my family. He then said the line which ended the whole deal. What does your son know about air conditioning. On the proposal sheet he checked off that only certified specialists would be in my house and doing the work. SO BEWARE THE PSYCHOLOGICAL MANIPULATION OF THIS COMPANY'S TRAINED SALES STAFF. The other company, highly rated, was $3000 less with top of the line equipment.

Brian S.

01/11/2019 12:00:00 SA

After using them for a while and recommending them to family I have to say they have taken a bad turn. We are now over a month with trying to get the NEW unit they installed last year to function properly for my mother. Instead of heating it continues to blow cold air. A month and multiple visits later they still are incapable of fixing the problem. Would suggest that for service and support and/or new units that you look elsewhere - this company apparently is no longer qualified.

Mary D.

6/16/2016

The representatives we dealt with were very polite and arrived on time. However, they informed us that our central A/C was shot - tank completely empty of gas & leaking - tried to sell us a brand new carrier system for $17,000!! I appreciate that you get what you pay for, but don't tell me I need a brand new system when you clearly lied about the tank being empty. Did not appear that were willing fix anything, just replace. I'm all for paying for something new - WHEN needed. I'm glad we had two other companies come out and inform us our tank was not completely empty and needed some light maintenance. Total cost well under $1,000 and the A/C has been working fine since.

Joseph S.

12/06/2018 12:00:00 SA

Not Recommended..went with $89 special check of my furnace and the technician was nice guy but like other commenters, he tried to scare into getting unnecessary service. Leak on side AJ Perri quote $383..part on Amazon $24. Induction motor needs replacement, AJ Perri quote $1250 on Amazon part was $75..part didn't need replacement. I have Worry-Free service so part was replaced for free. They try to scare you..I wasn't. They seem professional and put on shoe covers entering house, calls to let you know tech is coming, etc. Don't be bamboozled.

Deborah C.

11/15/2011

Ripped me off bad! Took all of 45 minutes to fix a kitchen leak. Turned off water, replaced the pipe part that was required, turned on water. $800.00! Charges way too much. Will never use again.

Lisa C.

12/05/2022 12:00:00 SA

I called on a Sunday due to no heat, they did send a technician who arrived on time. However, he miss diagnosed the problem, and charged us a hefty fee for the diagnostic. Looked at our boiler, had no idea or did he'' what he was doing. He claimed it was the valve, and gave us a price of $1500.00 and told us he had to order the part; God knows how long it would take to get the said part. This technician was a cheat and a liar. He also tried to sell me a new boiler which I do not need. DO NOT EVER CALL A J PERRI. i called PSEG they came right out before the scheduled appointment, fixed the problem within 30 minutes, for $336.00. A really nice knowledgeable, and honest man. It was a circuit board. If I had gone with A J Perri, the problem would not have been fixed, and the price would have continued to go up. THIS COMPANY IS SOLICITING THEFT BY DECEPTION. CHARGING 5 TIMES THE GOING RATE. And PSEG diagnostics is free. i WOULD GIVE 0 STARS IF I COULD!!!!!!!

John G.

1/27/2021

Plumber installed a new sink pop up. My old one was rusted. It took him 20 minutes to install and charged me $350.00. This is robbey. I called them 3 times to discuss this cost but no one ever returns my calls. Unbelievable! Call someone else if you need a plumber....

Herman B.

5/22/2014

I agree with several of the others that these guys are thieves. We had an issue with our furnace and called them out tot take a look. The serviceman was polite and seemed to know what he was doing, and he drove a very clean truck - all of which made me think these guys were the real deal. He took a look at the furnace and asked me if I had a really long screwdriver (why didn't he have one?) so I gave him a screwdriver and he reached into the back of the furnace and pushed a reset button of some kind. OK furnace is now working. He then proceeds to look into the flu with a flashlight and says Oh wow! this furnace has a cracked manifold and I'm going to have to shut you down to which is said what do you mean shut us down he said the manifold was leaking Co2 into the house and it was a dangerous situation. He then proceeded to shut down the furnace (it was February) and put a big RED tag on the switch that said the furnace could not be operated. He then proceeds to dial his sales team back at the office to set an appointment for a new furnace. After he left I called another service company as well as PSEG in order to check to see if we were leaking C02 and both said the house was clear. The second service company even said the only REAL way to tell if the manifold is cracked is to spray some type of fluorescent spray into the manifold then check with a black light to see if there are cracks. The PSE&G guy backed this up. I have since read that the cracked manifold scam is the biggest thing going in HVAC repair. Anyway. it is two years down the road and our furnace is still purring along. In fact, I replaced the blower motor myself last spring and bought another 10 years.

Stay away from AJ Perri!!

Gina M.

3/13/2022

Called this company at 1pm on a Sunday because my bathtub was backing up with raw sewage. They told me someone would be here between 2-8. I called at 3 for an estimated time of arrival since we aren't able to use toilets or water. I was told he'd be here soon. At 5:30pm the guy calls me and says he can't get here today. 4 and half hours later after my initial call I was told this?? Terrible business!!!

Amy K.

3/13/2018

DO NOT USE

Had a service contract with them but each time we needed them to fix something they couldn't do it. Several times our heating wasn't working and the techs never even looked at the units. They upsell everything and are waaay more expensive than anyone else. Customer service is also a joke and is impossible to reach. Each time they tell you the representative is on another call. And then they rarely return customers calls within 24 hours.

All of the 5 star yelp reviews are clearly written by AJ perri. They're the only ones where the technicians' first and last names are listed. Nice try.

We canceled our contract after they gave us 500$ and free maintenance for breaking their guarantee.

Mr. T.

07/12/2016 12:00:00 SA

They wanted $1500 to replace a shower fixture in my fathers (senior citizen) house. The service tech tried to convince my father that this was a 'HUGE' job that would take most of the day. Their estimates are laughable!! We called another reputable company that charged $295 for the same job (parts included). DON'T WORRY, YOU CAN GET QUALITY WORK ELSEWHERE FOR 5X LESS...DON'T LET THEM SCARE YOU!

Web S.

4/16/2016

Cannot get this point across any stronger. BEWARE. They told me my boiler needed to be replaced after failing to fix a leak in my base board then gave us a estimate for $16,000 yes $16,000. Had three other plumbing services come in and none of them were over $6,000. Complete scam artists. The repair they did was $827 and the other plumbers said they would have done the same work for $200. These are facts I have the estimates and receipts to prove it. Not to mention after causing a second leak he just left my house without redraining the system causing it to leak over night on my hardwood floors. Scum. They shouldn't be in business.

Perry A.

11/08/2006 12:00:00 SA

I just had them install my new Furnace and AC unit in my home. The installers were very provisional and courteous. The job was done in a timely manner and they kept it clean as it rained all day. Our Salesman, Anthony Lamendola was very helpful in picking the right system for our budget and home needs. I highly recommend this company and our salesman Anthony..

Salvatore D.

6/28/2023

had air conditioner served repair man had replacement in the truc cgarged me 326.00 for a 20.00 part which took him 2 minutes to install

Eddie I.

01/04/2014 12:00:00 SA

Sean, the technician came out within 1 hour of calling on the coldest day in 15 years. He explained everything and was very tidy and efficient. Couldn't have asked for a better service.

Neil A.

11/11/2014 12:00:00 SA

Salesman Kevin was nice enough. Looked all over the house for some common ground so we could get the friends and family discount at the end of his spiel. Didn't really have much issue with that though as it's part of the sales gimmick.

What was a problem, was the price. Quoted $9,000 to replace a natural gas steam boiler. Had to check that number and got a quote for $6,000. Checked the cost of the equipment only, which was about $3,000, so the extra $3,000 to cover two guys for a day to install, disposal fees, and overhead seems fair.

Called back the salesman and told him I wasn't going to proceed. Figured that would be the end of the transaction. But....

Perri has a guy call all the open sales to try and convince you otherwise. A couple weeks after the fact I received a phone call and was essentially harassed and insulted. Now, for the last 12 years I've worked in the commercial construction industry, and my full time job is to compare bids. I think I know a thing or two about comparing quotes. Similar equipment, scope, services, warranties, etc.; check, check, and check. Yet, the man on the other end of the phone is insistent that his boiler is superior, and that his quote includes more bells and whistles. Got to the point where I couldn't speak over him and had to simply hang up.

Do yourself a favor. Skip over AJ Perri and move on to the next company on your list. This will only be a waste of your time and, if you do decide to hire them, likely a waste of your money as well.

Stu S.

1/31/2014

Was trying to get a quote for a new heating and A/C system. At first all I could get was a verbal estimate. Waited three days for a written one - which was over $2000 higher. When I asked the salesman his answer was prices go up. In three days????
Would never use this company.

Alan R.

07/11/2016 12:00:00 SA

Why does AJ Perri think that it is ok to respond with same automated response for each complaint and there are many on Yelp? Wonder if I'll get my $89.00 back because of the No Breakdown Guarantee?

F H.

1/16/2018

I called them in Summer of 2015 for an estimate on replacing air handler and compressor units that were 20 years old and had died. They quoted us about $15k and told us we would probably also have to do duct work, which was false, as our ducts are fine. I learned after getting many other estimates that their price was MORE THAN DOUBLE the real market price. They also tried to scare me into a service contract. I'm happy to pay fair prices for good work, but they really are unethical crooks, and I post this now **because I don't want them to get away with denying their bad practices**. STAY AWAY from AJ Perri!!! Everything that people are saying is true.

David S.

04/02/2019 12:00:00 SA

I was disappointed with the service I received on March 31, 2019. The technician could not find the source of the mold smell and could only suggest that I keep the AC running for a few days to see if it eventually goes away. I am more upset with being duped into paying for BioClean when I did not want it. I am confident that the company encourages the technician to sell this product and likely teaches how to sneak it in the sale. I never asked about it, never wanted it, and yet the tech was adamant that he show me how the product worked and that I keep it on hand. I was only trying to appease him and get him out so that I could go back to my family. I later realized that the invoice included a charge for $55 for the product. I am disappointed with AJ Perri. I wanted a solution to my problem and instead I was duped into a purchase and left no better off.

K W.

1/29/2013

Moved into a new house around 5 years ago and had to revamp HVAC system. Came from 2 zone house, wanted another 2 zone and AJ Perri talked us out of it. Said unit they would put in would cover any issues and heat/cool my daughter's room that is furnace in summer, ice box in winter. Have had nothing but problems. Frion leaked out of system from get go and my daughter's room still was not getting heat/ac. Had to eventually replace coil for AC unit after numerous visits, complaints, etc. Finally called again for new quote for 2nd unit, now has to be placed in attic, and the quote was ridiculous, $19,000 +. Salesman are smooth, talk about professional service, do not be sucked in to this. They would not break down quote at all, to see where most of $ was being spent. I would not use this company ever again!!!

Jim N.

12/04/2014 12:00:00 SA

I would never use them again.They try to sell you things you don't need.They wanted $2,600 to replace a water heater,really? They try to take advantage of the older folks.Stay clear.

Jason C.

11/16/2020

Should have double checked Yelp reviews before booking. Quoted $99 + tax to unclog a drain. Person came and quoted $279 + tax and said it was because the clogged drain is an apartment building, which understandably can cost more. Receptionist should have had the experience to inquire that the work to be done is in an apartment building.

I can easy do 1/3 of the work if I just get paid 3x as much. What a business model.

Kathleen C.

05/12/2019 12:00:00 SA

Service on our sink on May 6, 2019 was on time, very clean and neat and very nice. He did a good job. The only difficulty I had with the service was the price. To replace a 1 1/2 inch dishwasher tail pipe for $358.00 was excessive.

Run D S.

12/19/2014

So first of all they want to charge 50.00 to provide me with an estimate to service my water heater over the phone before dispatching a tech. Obviously I refused to pay the dispatch fee and they said ok. Tech arrives I explain to him that the pilot light shut off twice in the past week. Without even taking a tool out or removing the panel to see what was wrong he said it needs to be replaced. I'm like this dude is a snake. Regardless I let him quote me a new water heater. He quotes me $2800.00 for a 50 gallon Gas 10 year Tank Warranty heater. I was like these people are as shady as the car business. Do your homework folks! A Good 10 year warrantied heater from Ream or AO Smith from a local HVAC company will charge you between 1100.00 to 1500.00 to install a water heater. Also Home Depot will install a 9 year warrantied 50 gallon heater for 1350.00. Carpe Diem and stay away from AJ perry. Those fancy green trucks ain't cheap and the people not doing there homework are paying for them.

Ron Z.

5/29/2018

Purchased overpriced deluxe Artificial Intelligence Air Condition system from the above and at the time we were assured that it was the best and that their service was the best ... at present A/C is down and family uncomfortable from the heat ... AJ Perri Tech unsure of problem ... A J Perri is a high pressure boiler room sales organization that masquerades as a heating and A/C company...

Jim W.

02/02/2019 12:00:00 SA

We have a service contract with this company. On Dec, 23, 2018 (Yes, 2 days before Christmas), our furnace stopped putting out heat. This has happened before, and it was a hot surface ignitor failure, as reported by the thermostat error code. This was a Sunday, in the afternoon. I called to the original installer, but got no response, so called AJ Perri. They sent out a tech, who arrived at 6:00 pm, and changed out the ignitor, which he had on his truck. It took him all of 10 minutes. From prior experience, and from searching on the web site, I knew that the part cost about $30.00. We had a service contract with AJ Perri, so they were not going to charge me for the service, unless I refused to have the work done. We had no heat, it was a weekend, and a few days before Christmas, so I agreed.

Then the tech, Tyrone Howard, came back with the bill for the part; it was going to cost me $400.00! He was kind enough to give me a discount and only charged me $371.05!! I had no option at that point. I guess their tech's work on commission!

I am happy that they came out to do the repair, but extremely disappointed with being fleeced and taken advantage of. I would not have objected to a reasonable mark up, or even an emergency service charge, but this is outright fraud! I would not recommend anyone doing business with this company.

I had mailed two separate letters to the company, asking for a written response, and a correction of the charges, but have not received any response from them in any manner, and this is what prompted me to create this review.

Extremely unethical work practice, and taking advantage of their customers. From all the other reviews, I guess they prey on the elderly and people in desperate need.

Pamela G.

04/02/2022 12:00:00 SA

Had routine AC tune up done. Service technician found microbial growth on evaporator coil. Recommended UV light install for $1300. Knew price without calling in. Didn't recommend cleaning as growth would only recur. NO price for that.. I'm suspicious. I know they overcharge for services from past experience. I've discovered that the ac panel on unit was not completely closed. It was left with loose screws which fall out . I taped it shut. Will no longer use them for tune ups. Getting another hvac person for an honest opinion and hopefully repair the panel so it closes. Last few years ,this company tries to sell duct cleaning or air quality improvements whether or not you need it. They try to take advantage of people. So done with this company. I called to complain about shoddy job and no offer was made to fix ac panel, just defense about their company. BS talk from customer service rep. That's her job! Don't use AJPerri ! There are other companies that will do a quality job at a reasonable rate and guarantee it .

Trusha B.

5/23/2022

I had called and asked for a estimate or a range in pricing for a standard hot water heater. I was told that the technician will come and there will be a charge of $123 (tax incl) for the visit which will be applied to the work. I expected the price to be slightly higher considering the inflation but the quote was ridiculous (approximately $2600 - $3600 plus after $250 deduction with a coupon for a 40 gallon). So just because no one told me to expect the quote to be twice what other places are charging, I lost $123 for nothing. If I would have known that that was the average, i wouldn't have wasted my time. What a rip off.

Jerry H.

5/23/2015

I had AJ Perri here today for annual Air Conditioning service. The technician was excellent. He did the necessary checks and work, but also gave numerous recommendations for do's and don'ts for properly maintaining the equipment for the
future. He also recommended a service to consider for the future with no attempt at selling it for now.

Angie W.

5/25/2017

Worst phone customer service ever. I just ended up hanging up after the girl Abigail refused to get me a supervisor. She didn't even know they were nest pro installers...

Diane S.

8/29/2016

Way over priced to me. What they found to be wrong was, in fact, wrong as well. They were the ones that would come first but we're wrong.

Jean F.

12/09/2022 12:00:00 SA

I have an oil furnace which had been serviced for several years by these folks. Customer service was always nice and the service techs were always on time. For years, I never paid more than $200 for the annual maintenance. Now I get a price quote for $499!!! That's more than 2x from just a year prior. I was told prices went up. Wow! Really?? From $200 to $500 in a year?? I went to 2 different competitors and they quoted me $189 and $135 respectively for the exact same check-up point by point. I will never ever go back to AJ Perri.....huge rip off!!!

Yvette F.

7/29/2015

When I called they got back to me in 5 min and we set up an appt .the next day they sent someone over to evaluate for $90.00 they said my pipe was frozen and there was a leak. They told us that we have 2 options 1- to do an overall leak check for $600. And 2- have a consultant come in and see what the recommendation is. We went with option 2. They told us the whole air conditioner including the motor was not fixable and needed replacement. I thought he was on crack when he told us it would cost $12,000 and do we want a payment plan. He also told us that there is one appt available the following Monday and if we don't take it they would be too busy and backed up and we would not be able to get an appt anytime soon. We declined and had an old family friend who retired from the hvac business come in . He said everything works fine and cleaned and replaced the coil and added freon for $300. Thank god for the 2nd opinion. Aj peri are scam artists do not fall for this . Our a/c works fine now.

P E.

1/22/2014

We recently called A.J. Perri to look at the water heater in my 90 year old mother's house. We could not be there when the serviceman came. He told her it would cost her $3,000 to replace the water heater. I had warned her about them because I read this blog after they charged me $400 to unclog my sewer line and then told me he would do it for $300, if I paid with cash. My mother told them she would get another estimate.
We also recently had our water heater replaced, (which was a larger tank than my mother's), replaced, and It cost approx $900. So the next day we called another plumber for an estimate for my mother's water heater. He did the job for $950. Quite a markkup by AJ Perri.

I also recall that a couple of years ago they charged her $300 to replace a part in the toilet tank, which was probablly a $10 part. Needless to say, I would never use or recommend AJ Perri.

Elyse T.

07/01/2018 12:00:00 SA

Avoid at all costs. Our AC broke just in time for the weekend heatwave. Turns out we need the furnace/AC replaced. After the $89 service charge a salesman showed up to give us an estimate. Wanted to charge us $16K which is almost double the price of anyone in the area. He said they could do the install the next day or the day after. My husband told him over the phone we needed to discuss it and get a few more estimates, etc. After they hung up he said I needed to talk to my husband again NOW because once he left I won't see him again. He also informed me (before storming out of my house) that we won't be able to schedule anyone else until August. We have someone doing the install this week for almost half the price he quoted. They are predators who use high pressure scare tactics to up charge customers in desperate situations. Snake oil salesmen who will rob you blind.

Adam W.

3/29/2018

I had AJ Perri provide annual service to my boiler and was very happy with that service call, so just recently when my boiler wouldn't fire I called them again. The technician, like the one before him, was great and it didn't take him long to diagnose the problem as a bad thermocouple. He removed the thermocouple and went to his truck to get a new one. Upon return he informed me it would be $329 to replace and actually showed me the AJ Perri price book that they use as he could see I was a bit shocked at that price. I declined the repair and asked him to reinstall the old thermocouple, which he did. I paid for the diagnosis, thanked him, went to the plumbing store, paid $12.69 for a new thermocouple and had it installed in ten minutes.

I'm fortunate in that I knew just how easy it is to make that particular repair, however, eventually something more serious will happen that I don't have any experience with and I will need to trust a plumber to give me a fair price. When that happens I will definitely NOT be using AJ Perri.

Pete T.

4/29/2021

Had entire heating and cooling replaced by AJ PERRI about nine years ago and recently when their technician was servicing the system, he knocked the thermostat off the wall and left. My mother called to complain. They returned and agreed to remove and replace at no charge. Didn't have the same thermostat, so added a complicated computerized panel that is too sophisticated for my mother. She asked to just have a simpler one installed. They returned and, while they said it was free on the phone, wanted over $170/hr. for over two hours to-- get this --re-wire? Tried to reason with the manger on the phone. Nope. Told to depart. Ten year warranty is up soon!

Liz C.

1/26/2022

Well after several attempts I think they finally resolved my issues. They replaced the release valve that was leaking black water. Now it's just loud as all hell. They also changed the water feeder, the original they spec'd seemed to have been feed too much water to the system.

William N.

7/18/2023

The are the worst people you can use. Sadly we bought a home that AJ perry installed the new water/heating and AC. My wife and I paid 281 for the Pro Membership and guess what we they lied to us. Stupidity is bliss and rank number 1 in Stupidity Sadly we have to deal with these idiots for 6 more years so our warranty won't be voided out. They are the worst people you could ever want to hire. Sadly the owner of the company hasn't changed since the got fined and sued by many people the screwed.

Priscilla M.

12/06/2022 12:00:00 SA

had a new furnace put in 11/1/21. exactly 1 yr later furnace malfunctioned with a fire. told we needed new parts - put us off 6 days supposedly parts coming from who knows where - installer comes and had integrity enough to say parts will not do it - u need a new furnace ok fighting again to get some service. we are elderly and had to manage with no heat for 9 days now - supposedly fetting a new furnace on day 10 after much begging and then threatening. folks on phone are nice but service is very poor. i am calling consumer affairs because i do not trust the furnace is new.

Michelle W.

6/27/2019

Called because I had a $25 discount card and a simple need. I would give them 5 stars for this experience. Everyone I spoke to on the phone was courteous and professional, the price was surprisingly very reasonable, and when the work was actually done the technician Keith was pleasant, skilled, and warned me of additional work I would probably need and the cost of it before he started (I ended up not needing it). Now the work is guaranteed for a year. I was also happy that Keith added in a 10% first responder discount for me.

However, 3 stars. One, I was not told this discount was a thing by ANYONE but him (was only asked about senior citizen and military over the phone), and only got it because I was luckily wearing an EMS T-shirt.

Second: When setting up the appointment, I told them I would not be home until 4pm so we set up a 4-6pm time slot. The day of, I got a phone call at 9:40am asking if I wanted them to come between 12-2pm instead. I told them I was not going to be home and they said they would keep my 4-6pm. At 1:07 and 1:20pm (I missed the first call), I got two more calls asking again if they could come out now. Again I told them I wasn't home and they said no problem.

At 2:48pm, I got a fourth phone call that a technician would be at my house between 3:45 and 4pm. AGAIN, I said I would not be home. My boyfriend was, but he is not the homeowner and would not sign the required waiver. So the poor guy, who actually showed up at 3:35pm, waited in the truck for almost 40 minutes til I got home. I was pretty furious with this. If I hadn't had a doctor's appointment it would've been fine, but when I warn you several times, it's ridiculous.

No wonder their prices are so high! They're paying phone operators with lack of communication and paid the technician who worked on my house extra to sit there for an hour.

Overall, satisfied with the work, not with the company overall. Would've been great if my time constraint was respected after the first phone call and if the first responder discount had been offered.

Elvi V.

6/20/2016

Unpleasant experience. My parents central air broke down and we booked for an estimate through Home Depot for the financing. Tech came to house and was confused as to what to do and said a field supervisor would contact me to come out. I heard nothing I contacted them a week and half later only to be told by the rude girl on the phone we can't help you ! No reason given.. I had to contact Home Depot to contact the district manager in order to get an answer. Horrible customer service.

Update: lol at the auto generated reply. I only asked for the same courtesy when I was trying to get an answer for my parents. Not interested.

Nick G.

04/06/2018 12:00:00 SA

Avoid this company at all costs.

My wife and I inherited this plumbing company when we bought our house because they had installed the central air. It took about 4 interactions before we smelled a rat and decided to go in a different direction.

These guys do their best to put a veneer of professionalism on everything they do. Their plumbers will immediately cover their shoes and hand you their personal business card when they enter your home. Unfortunately, this seems to be a ploy to lull you into a false sense of security. Whenever they looked at anything, they were biased toward recommending the most comprehensive (read: expensive) service around. Some of their greatest hits (which all occurred in less than 2 months):

- Told us our 2-year-old furnace would need to be replaced because the chimney was bad, at a cost of over $10,000. This was not true, and we repaired our chimney.
- Quoted us a price of $4,000 for a new hot water heater we replaced through a different plumber for $1,800.
- Told us our toilet in the powder room, which was leaking a small amount of water, was broken beyond repair and would need to be replaced at a cost of over $1,000. Another plumber came and replaced a small part for $150.

These guys are a nightmare. Do not let them in your home. Their work is wholly geared toward wringing as much money out of you as they possibly can, and their recent settlement with the State of New Jersey for defrauding customers is a great example of this.

I'll leave you with this quote from our new plumber. He was incredulous that anyone suggested replacing the toilet in our powder room. When we mentioned we'd heard from AJ Perri, he laughed and said, You aren't rich enough to work with them. Everybody knows - RUN AWAY!

Shawn A.

7/20/2023

Customer service rep Jane was extremely rude and condescending. She did not listen and dismissed our complaint with the plumbing service as our fault. Can not believe she is in customer service!? Look elsewhere when you need a plumber.

Remi U.

12/02/2011 12:00:00 SA

Shame on you A.J.Perry for your greed. You don't deserve even one star. Not the fault of the plumber who came out. Needed replacement shut off valves for my washer. Estimate from A.J.Perry:$564, $50 non refundable fee if you don't do the job. They have a misleading coupon implying that the visit is free w/coupon, don't fall for it. Another red flag: refused to break down the estimate. I know for a fact that the valves are about $30 each and labor is about 2 hours, do YOU make $250 per hour? Evidently A.J. Perry does! Called another certified plumber. Estimate $135....Guess who got the job.

Lisa C.

11/16/2018

Please give this company no stars. Even though our free cleaning appt. was scheduled the day after the storm on Nov.15th, we were told they would arrive between 8am and 1pm. A man finally showed at 3:15, saying he just got a call. When I called to find out where the serviceman was, I was lied to, told telephone poles were knocked down, and the second time I called I was told there was heavy traffic. They are unethical and don't deserve your business. They are not even considerate enough to give me a call. Not to mention the chemical cleaning they did caused our furnace to sound like a drumming band because they did not tell us to bleed the lines and didn't do it themselves. My husband got on the phone with a supervisor to ask him about what could cause our problems-the supervisor wanted to send out a truck. We said no, just tell us what we could try. My husband is no fool and knows how to talk to these guys. They are the worst........avoid at all costs.

Sam C.

06/03/2017 12:00:00 SA

When in the market for a new AC unit, don't believe the hype from the AJ Perri salesman, or comfort specialist as they refer to him. He will break out a nice presentation flip book that talks about how reliable they are, how respectful they are of your property, always wearing shoe covers in your home, how they have been in business 40+ years and stand behind their work. He's also going to tell you that they're going to be in business 40 years from now and the other guys won't. He's going to tell you that they only sell Carrier because they only sell the best. You'll also get a $750 gift card for purchase of a new unit. Then you'll get the estimate which will start at $15,500. He'll apply some discounts that will help put you at ease, and you'll get about a $12,000 final estimate. Hopefully you will have read this review first so you can throw the guy out of your house. AJ Perri is a complete waste of time. Don't even bother. Only reason they get 1 star is because no stars isn't an option.

By the way, within a week I had a new unit, top of the line, installed for $6100 all in. Done by a local company in business 25 years, provide the same guarantees on their work, and had the same care and respect for my home without having to brag about it first.

Lara W.

10/28/2017

Got a hot water heater from AJ Perri on a Saturday night. He had the heater with him, and was able to install it immediately. The professionalism was excellent, they put paper down throughout the house and cleaned up so it was spotless. I appreciated the prompt service and was thankful that I did not have to wait a weekend to have hot water! Thank you AJ Perri

Mark L.

2/24/2015

Absolute thieves!

I live with my disabled brother. He called me at work to inform me that there was no heat in the house. I scheduled a technician to come out. They said that I would be on the line for an $89 base fee - which is fine - and that I would be billed for any additional work. Long story short, it turned out that my brother had inadvertently switched off the gas to the furnace on his way upstairs. Obviously, no repairs were done. You'd think that I'd be on the line for just the $89, right? Nope. I was hit with an almost $300 repair bill.

Do not use these ripoff artists!!! I don't know how they stay in business conducting what amounts to robbery for even the simplest of service call.

Debbie H.

8/22/2023

AJ Perri total scam company will get you in for routine maintenance for AC and tell you everything is wrong with it need replacing over $3700 of work. Get 2nd opinion condenser needed to be cleaned and indicated everything on this list to be fixed/replaced was AJ Perri scamming me. 2nd company told me my system was immaculate no repairs or replacements needed. Unbelievable!!!

Mark R.

3/21/2013

I hired A.J Perri due to clogged sewer pipes. I was never told that they would be digging inside my home and damaging the flooring and walls in my downstairs bathroom. They have still refused to repair the damage to my walls. Be careful of their pressure tactics. Watch out for camera tech Charlie.

Ed Y.

10/25/2012

my water heater(3 years old) wouldn't give me hot water on late friday. I called AJ Perry on Saturday morning and the girl told me it was 49 fee just to walk in the door so i told her i would call back. On sunday i called back and another girl told me it was 99 just to walk in the door. That rang alarm bells but i needed hot water and was in a bind so i told them to come by. The service guy did show up pretty fast and said he replaced parts to the same heater last week. he new what he needed and that it would be about a 3 hour job and since the heater was still under warranty they would take care of the parts for free and i just had to pay for labor(180/hr). Here is the kicker. they didn't have the parts and he would get back to me on monday. Monday comes and goes and i hear nothing back so tuesday morning i called and they said the part wasn't in stock and it would take a week for it to come in unless i payed 150 bucks for overnight shipping. I was in real bind so i called the builder of my house and he said that i was getting ripped off. Wednesday morning he had his plumber show up with the part and replaced it within15 min and it cost me 50 bucks....TOTAL....never again will i call them and have heard similar stories from my neighbors. JUSt felt i needed to give people the heads up

Jim S.

08/03/2016 12:00:00 SA

How would you feel if you contracted a plumber to work in your house at an hourly rate after you agree on a price the plumber went out to his truck and spent 15 minutes providing telephone tech support to another technician at a different job site? Seems bad I would say, but how about the same plumber checking his Facebook page while he is working on your job.

Maureen C.

03/06/2014 12:00:00 SA

BUYER BEWARE.

My 82 year-old father, on a fixed-income, needed a basic kitchen faucet replaced for his builder-grade kitchen sink.

He figured the cost of a standard faucet to be about $100 plus another $150 (max) to install; however he acknowledged to himself that he is not aware of current pricing for things such as this.

The technician who arrived talked my father into buying a higher-end faucet for $250.90 (and was given a $50 Kohler discount, bringing the cost to $200.90).

His total charge was $797.00 + tax ($852.79 in all).

Is $596.10 a customary and reasonable charge to install a kitchen faucet? Not according to follow-up research that I did.

I thought there MUST be some mistake -- and so I called the company on my father's behalf to see if this was an error, and because I wanted an itemized breakdown of how these charges were incurred.

I was informed that they charge a flat rate which included amenities such as having their trucks on the road, same day service, 24-hour availability, etc.. After it was explained to me I said, So then the flat rate for installing a kitchen faucet is close to $600? Yes, was the response I got.

I filed a complaint with the BBB that the company failed to provide itemized billing, and plan to do so with the Division of Consumer Affairs.

My father has always been a man of integrity, and has always placed trust in service-providers to be fair in their pricing.

Please, people, if you choose to use this company, do your research FIRST and be sure of what you are paying for in advance.

John L.

2/24/2016

I called AJ Perri for a clog kitchen sink. The guy came and did a shitty job using the drum auger. Went down to the basement where the kitchen sink pipe located and claim the pipe was the issue and quote me around $1400 for the job to fixed it. I told him I would think about it but had to pay for the $99 plus tax for the service call. I went to home depot that same day and bought my self Ridgid 1/4 in. x 25 ft. Power Spin for around $40 and did the unclogging myself. It did the job and do not need any piping work. Clearly this guy was trying to squeeze money out of my situation. What a waste of money I spend on them for the service call. I will never use them again. I wish I can get the service fee refunded since I'm not at all satisfy with their service.

Michael R.

07/05/2019 12:00:00 SA

Do not even think of using these people! I had a horrible experience with them recently. I had setup an appointment window from 2-4 and took off work to ensure I would be there in time. I waited and waited and finally at 4:30 I called to make sure the guy was still coming (was told yes). 5, no one, 6, no one. Finally at 6:30 I called one more time and was assured the tech got stuck in traffic but was on his way. As you can imagine, it was all a lie. No one ever showed and I was never called to offer an apology. If they would have been honest with me it would never have been an issue but when you lie to your customer's face and let me spend hours upon hours waiting for no reason then I say your business has no scruples. I recommend you look elsewhere for your HVAC needs.

Jake M.

6/27/2016

Worst goddamn plumber I've ever hired. Left cigarettes everywhere and the toilet was still clogged. Waste of money and time.

Jonathan S.

3/23/2012

The sewer main in our house kept blocking up, and we knew we needed help. A.J. Perri came to the house and quickly ran the video camera through the pipe. The camera hit a mass of roots and the guy said, You're out of service, you can't even flush a toilet, your pipe is broken, you need a new pipe. He said the price for installing a new pipe was $7300 but he'd give me a 10% discount if I agreed to have the work done the next day. I said no and a few days later I had a second opinion from another company. They also ran the video camera into the line and found the same roots that A.J. Perri had. They concluded that what was needed was to cut the roots out of the line. After cutting out the roots, they found that the pipe was completely intact all the way out to the main sewer line in the street. This work cost me $900. The idea that my sewer pipe was broken was a complete lie, designed to make me choose an expensive option that would have been great for A.J. Perri's bottom line but bad for me the homeowner. One thing that's weird is that A.J. Perri has an A+ rating through the Better Business Bureau, and they mention that in their sales pitch.

Alexander O. M.

07/03/2017 12:00:00 SA

This is the worst A/C company ever!! All they do is come out to your house, make believe that they can fix your A/C unit but in reality they are only there to try and get you to buy a complete whole new unit!! A total rip off!! I just told them to leave! What a waste of time!!

Henry M.

4/20/2013

We have not actually used AJ Perri for service (and won't) but I felt compelled to comment on our experience seeking a simple estimate from them for replacing our home AC system. I've done home improvements on multiple homes for 40 years but this was a new one. The person who came to our home spent 3 hours in the hardest core, unrelenting, hard-sell salesman performance I've experienced - including car dealers and time shares. My wife and I are still kind of reeling from this and both scratching our heads. At the end of the day, he actually did NOT give us an actual estimate! The work of walking through the home, measuring and examining the current system takes about 20 min and this was done in a rather cursory fashion while maintaining a constant salesman patter. The vast majority of the time was spent around a table while he went through a questionnaire and seemingly endless flip books, 3-ring binders, etc etc full of superfluous, very repetitive good news stuff about the company. This whole thing was a massive waste of our time. He did discuss the available system options but not in any real detail and then FINALLY proceeded to supposedly provide the estimates - which we agreed would be for a basic AC replacement and then the top-of-the-line system replacing the AC and furnace w/ HE units. I was shocked that this consisted of him writing some random numbers w/ no specifics on a piece of blank paper. Basically one cost this and the other cost that - referring to book value (no documentation, model #s, specifics, etc). Then when we didn't immediately respond (I was still wondering when/if we would get a real written estimate) he began to refer to cutting the numbers down with various rebates and cryptic discounts. It became very clear then that they would take 10% and a further 5% (still unclear exactly what these discounts were) IF we simply signed a contract on the spot. My wife and I said we needed to discuss and he left us. We both immediately shared how shocked we were by this whole experience and the obvious need to perform due-diligence and get further estimates. After calling him back, his response to this was apparent shock that we would not just trust him and take a leap of faith - that all companies gave similar estimates. He then pulled out yet another binder with apparent copies of other random HVAC estimates (!) - just old ones for a variety of different systems w/ nothing to do with our situation (though I noticed these were bona fide and had model #s and specifics) - obviously this was totally useless to us. Then he went into further flip books and an iPad of photos of supposedly poor installs by other companies and hypnotically repeated the same sales pitch about how wonderful his company was; drug testing everyone, everyone is trained, etc... We discussed again privately and almost decided to give in and just get it settled. However seeing these 1 star Yelp reviews kind of shocked us out of the hypnotic sales pitch state and we declined to buy. He seemed hurt and confused and I said clearly; this is just not the way we do business - or anyone should do business - being coerced into making a major 5-figure purchase by discounts and hard-sell nonsense. Reputable companies provide a written specific estimate for their proposed work and honor it. He reiterated what he had said before that this 10% discount was for their efficiency and only having to come to our house one time rather than return, costing them time/money, tolls (!). That was the final insult to my intelligence - since the vast majority of this visit was taken up by this unrelenting Glen Garry Glenn Ross performance and why would he possibly have to return to my home once the necessary measurements,etc were done? You give an effing estimate and go on your way. The most shocking thing about the whole experience was that in the end HE DID NOT GIVE US THE ESTIMATE! It turned out that these random numbers were written on the back of our 10% off First Inspection Certificate which we had to sign (i.e declining it forever) and return to him (!!). At this point we asked for a copy of this or an actual estimate on the systems he proposed and he looked at us confused and ASKED ME FOR A PIECE OF PAPER to write it on!. So with all the endless flip books, binders, forms, questionnaires he filled out during the process (what is your comfort level?) he did not even have an actual estimate form. My wife asked to take a phone photo scan of the back of this certificate and he agreed. Not that this would be much use since it included only the most rudimentary information about the systems (not even the #s, BTUs, etc). So in the end this was a less than useless, very annoying waste of 3 hours of our time. Potential buyer beware.

Alice L.

9/21/2013

Our experience with AJ Perri was extremely negative and unprofessional. DO NOT call AJ Perri to work on your problem; there are definitely companies in your area that are more knowledgeable, professional, and would do a comparable job more quickly and for a cheaper price.

We needed our hot water heater to be replaced. When we called the company, they would not give us an estimate and said that they needed to see the issue to figure out how much it would cost. We should have known then that it would have been a huge issue-- why would a company that replaces hot water heaters on a regular basis be incapable of giving an estimate for the job?

When the technician got here, it was equally unclear how much we would be paying for the job. He got to work without informing us that he was doing so or how much the whole job would cost. When we asked for an explicit estimate, he said that it would cost $2000 to replace the water heater-- which is about $1500 more than the average price of other companies to replace a water heater. We wanted to back out of this situation, but because he was already halfway through his work, he told us that there was no cheaper alternative.

We felt pretty trapped in this situation; just like other reviews have said, the company plays up its expertise, but in reality they are pretty manipulative. Don't make the same mistake that we did! That's why Yelp exists!

Jason B.

11/12/2017 12:00:00 SA

There were several good things about AJ Perri, but I'll get to why they get 1 star in my opinion. I requested boiler service through Home Depot's website, and they routed my request to AJ Perri. Scheduling an appointment was easy. They kept me updated on the tech's arrival during the day through their dispatch team, and even though the technician arrived an hour after the appointment window he was very nice. The diagnostic fee was $95 with tax, which is reasonable. But that's where the good things end.

The tech quoted me over $3300 plus tax to replace a couple of parts on a small boiler (water pump, pressure reduction valve, relief valve and expansion tank). I got no parts and labor breakdown. I can tell you for a fact, because I bought the parts at Home Depot, that the parts totaled under $250 (boiler doesn't need a new relief valve). In fairness, before figuring out the quote the tech said it would be expensive, but that price is an absolute ripoff. I'm going to have a handyman my father knows replace the parts I bought for a couple hundred dollars, so in the end I'll spend about 1/8 the price AJ wanted to charge me. Unless it's an absolute emergency, there is zero chance I'll call AJ Perri again.

Timothy K.

10/30/2013

When my wife and I first moved into our home, we hired A.J. Perri to clean the furnace so we could start fresh. The worst part is that 9 months later, our furnace stopped working and the PSE&G worker who came out to fix it said that it had stopped working because there is one part of our furnace that is particularly hard to clean, and it was clear to him that that part of our furnace had not been cleaned in years. When I told him that we had had it professionally cleaned just 9 months ago, he said that the worker had not cleaned that part, and that was why the furnace was not working. I would pay more to someone who actually does the job.

John M.

03/04/2019 12:00:00 SA

I called this company about a month ago for plumbing, and I was surprised that they showed up within a couple of hours, but soon my surprise changed since not only they did not do any work, they got a $150.00 deposit from me for I do not know for what since they did not have the part and were supposed to come back the next day with the part, instead they notified me that the part could be available for another 5 days! I then cancelled the call and since I have been trying to get my deposit back!
Actually, their phone rings a dozen time before its answered,horrible company, stay AWAY from them!

Dora R.

11/10/2016 12:00:00 SA

Had a contract with AJ Perri to do a furnace check once a year before turn-up. This year the tech came, turned the furnace on (which is, admittedly, old) and he immediately shut it off, claimed that it was leaking carbon monoxide, and red-tagged it (which, to anyone who doesn't know, means that it's unsafe and cannot be used). He also gave us a quote for $10+K to replace (a bargain...down from his original $14K) it with a standard (read...not particularly energy efficient) model.

Called another company in Metuchen, for which I plan to write an amazing review, and asked them to look at the furnace. The first thing they said was that the AJ Perri tech jumped the gun on the carbon monoxide reading...it's an older furnace just turned on for the first time. You need to give it some time, which I would have thought an experienced HVAC vendor would know. They worked with Elizabethtown Gas to read the carbon monoxide, clean the heat exchanger and burners, continue reading the carbon monoxide and finally to certify the unit in good working order and remove the red tag. They did all of this for $135 and told us the furnace still has at least two more seasons.

The point of this review is that AJ Perri should be ashamed of themselves.

G G.

3/20/2016

I had a fan motor burn out recently. Perri came out to do repairs.

The repair tech clearly gets a percentage of sales from new systems... The quotation for fan replacement was over 800 dollars, but he really, really thought we needed to replace everything. My wife agreed to have a quotation generated for a replacement HVAC system. The quotation wasn't forthcoming, as when the next guy arrived he asked my wife where her husband was. After some discussion, it turns out that they don't negotiate with women unless the husband is present.

He was, apparently, able to leave with his reproductive organs intact (which was both unlikely and also fortunate for all involved.)

I bought an appropriate motor from Grainger, after a few hours of research. Installed it in an hour or two. $175, plus my time and a few band-aids from sharp edges.

I guess they have to pay for those exquisite paint jobs on their trucks somehow.

They're not welcome here.

Musan P.

02/12/2019 12:00:00 SA

I would never hire this people again. Their estimate was $ 2200 and I found local company which did job for $650.

Jack M.

01/12/2014 12:00:00 SA

I hated there service, they took forever to get my heating up and running again. They told me these ridiculous prices that I soon later found out I was being scammed. The guys were mean and nasty. Defiantly don't recommend them.

Brian D.

11/30/2017

I hired AJ Perri to do an annual oil furnace cleaning and tune up. I left the check for the exact amount with my wife who was home that day. The technician was not friendly at all and he went downstairs to do the service. He said the nozzle was corroded and wanted a check for $143 for replacing it when that should have been part of the annual service. I told the wife to have him call me and he wouldn't until I called the office from my work and reamed them out. To top it all off his final recommendation was I need a new furnace when mine works just fine and has been maintained. He put that recommendation on the paperwork so that they don't have to warranty the cleaning because I didn't follow their recommendation. He finally told me he would erase the extra charge if I allow a comfort specialist to come give a free consult. Im waiting for this guy to show up Monday so I can see what BS they feed me this time. Overall not happy at all with AJ Perri. My mother used to work for them not long ago. Now I know why she went to a competitor.

Brian D
Mine Hill, NJ

Victoria S.

6/23/2022

Beware!! Seems like they take advantage of the elderly! Ex: came out for a leaky pipe, said the job was much bigger at the tune of 1700$ then after some discussion said he would do it for 1000$ hmmm 700$ discount!! Curious to say the least! Thank goodness the lady didn't agree to this ...called another plumber and the job was done for 150$ efficient and quickly! Just be careful!

Wayne C.

2/23/2021

This company doesn't deserve to be in business. Basically stole $95 from me and wasted my time. I will be filing a complaint to the BBB as well as the State Attorney General for them ripping people off as it seems they haven't learned their lesson from the last time as I encourage ALL of the other reviewers to do.

Should have researched the company before they came out. My tenant called in the middle of the night and said they had no heat so being late, I asked them to call a boiler repair company as I didn't have the ability to fix it and my regular plumber didn't operate after hours. They found this place and scheduled a morning visit.

Their tech came to the place and looked around for 15 minutes, before creating a laundry list of things wrong that extended beyond the broken furnace, including the water heater failing, and the other two (WORKING furnaces) being Old and suggested I replace everything. Then quoted me just to replace the water heater and fix the furnace would be $5000. That doesn't include replacing the furnace, which he didn't even have a price for. When I said this was way more than I've heard costs before, he just said that's how much these things cost (WHAT?).

Being my primary concern was that I didn't want my tenants that had the broken furnace without heat, I asked how quickly they could get the parts and fix just the broken furnace.

The tech told me the furnace was old so it might take a while if they could even get the parts, and it would be better to just replace the furnace itself (complete BS).

Then he said I owed $95 for a service visit (who still charges for a service visit when it wasn't even after hours but 10 in the morning?) for them doing absolutely nothing but look at it for 15 minutes.

24 hours later my regular plumber shows up, looks at it, and immediately says the furnace is fine and just needs $400 in parts to fix, which are easily available and have nothing to do with the age of the system. These parts are universal. He did agree the water heater was on its way out, but said he could get everything fixed that morning at ~$2500 INCLUDING replacing the water heater. Total cost to me was less than half of what this company quoted me.

In summary:
- AJ Perri charged a $95 fee for 15 minutes to just look at the problem and did nothing to fix it
- Lied to me about needing UNIVERSAL parts to fix something in order to try and get me to replace the system
- Tried to upsell me on things I didn't need, and lied to me about needing to replace them

It was my fault for not researching them before I agreed to my tenant in having them come over.

Their tech was at least courteous as he lied through his teeth in the repair quotes, but never again will I do business with this place.

MaryAnn S.

05/02/2016 12:00:00 SA

I had problem with sewer pipe/line going out of the house in my rental house in Clifton (roots in an old, ceramic pipe).Since I was offered $89 per visit at Home Depot one day, I called AJ P. Got someone the same day and they were not able to fix it for good even though made water flow for a while. I was not charged for a visit plus no strings attached, so to speak ( at least I did not feel like being pressured to continue). Quite opposite to some companies around Clifton itself that quoted me up to $250 and at the same time wanted to be assured on the phone that I pay no matter what.
I continued with farther investigation with camera that was offered free of charge. Than I was provided with update and options what else can be done.
I end up replacing the pipe even though it seemed little pricey (still not much pressure). For me professional approach, insurance, several guarantees and assurance of background check was tempting. Also time was of the essence and with AJP all City Hall issues was covered and job done the next day ( but I was offered couple of days to choose from as well)
I still have some concrete sidewalk to be replaced but so far everything has been going well.
I will update as all be done.
---
4 stars not 5 so far due to price. It was more expensive than some people quoted the job while I had been doing a research about 6 months before (when I found out I had a problem but was able to unclog pipe myself).

Glen S.

11/29/2018

I paid the $50 trip fee for an estimate on a gas line. Perri's bid was $1500 higher than the nearest bid. I called their office to negotiate the price. It came down but was still $356 too high and involved a service partner agreement. I asked why they could not meet a competitive price. I was told that Perri is so big that their overhead is higher than other plumbing outfits. Folks, maybe I've got it backward, but I learned that when you are the biggest company your overhead costs are lower than your competitors, not higher, which is one reason why Walmart can charge less than a mom and pop store. I feel like AJ Perri wasted my time and I wasted $50.

John F.

2/18/2019

Had a pipe burst. Called for an appointment. They scheduled for next day between 2-5. Arrived around 3. Totally hooked it up. Super great guy. Also took a look about some future work on an outdoor shower for the spring. I'm not sure if the price was too much or spot on. Seemed reasonable to me. They came the day i needed, they were onTime. The plumber was cool. Did a great job.

Joe C.

6/21/2012

I would echo the opinion of another reviewer. The issue with them is not their professionalism or industry knowledge. It's their extremely exorbitant pricing. They advertize that they don't charge by the hour and instead have flat rates for jobs, but they won't give you those rates over the phone. You have to pay to have a technician come out to your house and when he gets there, he has a rate book with clearly defined costs for anything you can think of! Why couldn't they just read me a rough estimate over the phone? I get it that unforeseen challenges can arise, but if you have a set price for a basic service, just tell us!! Probably because they prices are so high and they think you won't turn someone in your house away as easily. Seriously, $680 for a basic kitchen sink install when I supplied the sink and faucet??? I felt bad for the tech (who was very knowledgeable and friendly) because his company made him travel out to me at 8:30 at night just to be turned away. It would have saved time for everyone if they would just ballpark something as simple as a kitchen sink install over the phone. And maybe try and at least price their services mildly competitively.

Patricia H.

5/15/2016

I will make this brief. You get what you pay for.
Without going into too many details, I will just say that we went through a few plumbing companies trying to diagnose and correct a very disturbing problem we had ( a reoccurring sewage smell in our home) right after purchasing our house and no one could help us. They either could not figure it out or did not want to help us. We were at our wits end. We had read the reviews about how costly using AJ Perri could be but they had a 100% guarantee so we went with it. It did take four visits with different technicians before our issue was completely resolved but they would not stop until they made it right and at no additional charges. They were always friendly, professional, understanding and sympathetic for what we were going through. They sat with us and explained in great detail what we needed to have done, the cost and the guarantees. Where many companies have 12 month guarantees, our is for 20 years. They eased our minds with their 0% 12 month financing.They did their work in the least invasive way possible and totally protected the work area with plastic. Even though they had to jack hammer through a tile floor there was no dust when they removed the plastic. After 7 months of living this nightmare I can finally love my new home and not be embarrassed to have guests. Thanks to Dan R, Tom D, Al R, Tom K, Rocco S, Eli V and Bruce L, this al all now possible.

Michelle P.

12/15/2018

I gave this 1 star, because i couldn't give minus 1. Now, I am not saying that everyone will experience what we did, but our experience was the worst. One guy came for an emergency, gave us the reason that two men had to be here to use the camera so he couldn't do anything at all except give us a BS story. Then they came back, and guess what...the really good price that they said was going to cover it all....became a $2700.00 price. Really? 3 men and 6 hours of work? My husband just did the work with a plumber friend. Took them 2 hours, and $200.00 dollars. Save yourself some time...go elsewhere.

Louis C.

02/10/2023 12:00:00 SA

called cause my hot water tank rotted away,was quoted price of $5000 to replace,threw repair man out of my house!!
Called competitor and they replaced it for $12000,seems like old habits die hard

Eric O.

10/26/2018

Stay away. Total fraud company. It's hard to believe Home Depot referred me to them!!!

Dovydas J.

06/01/2022 12:00:00 SA

Called A.J Perri to recharge my system. They came to my house told me my AC unit had a bad fan and motor then explains that they can't recharge the system because it is too old. Then he goes it's going to be $126 for what? You didn't do anything.

Allison P.

11/17/2018

They have the worst customer service. Had to wait over 2 weeks for them to come service our furnace that we couldn't get to work until they came out to service it. We were freezing in our apartment. Could not get a person over because they claimed that they were short staffed. They kept changing our service date and even when they rescheduled the date to an earlier time, they didn't show up! Don't use them! They are terrible! Liars!!! I would give them less than a star if I could. I tried to review them on their website, but it seems that you can only leave a review for them if it's going to be a favorable one! Never going to happen!

Ramon G.

4/29/2017

The first time I had a dealing with AJ Perri, I had a furnace installed. Good service, but the most expensive plumbing and heating service on GOD's earth. My next dealing was in November of 2015. I purchased another home and called AJ Perri in to service the furnace. I paid for the service and was talked into speaking with a salesman. I WOUND UP REPLACING THE FURNACE and the Air Conditioning unit at a cost of $18,000.00. Their service is good but you should have a hefty bankroll if you plan to deal with them. Their service is good but very costly.

Karen O.

1/17/2022

we booked an appointment on Friday for service today with a window of noon to 6 PM. I took the day off to sit and wait for no call and no show. Ghosted we were contacted this morning at 10 AM to confirm. We confirmed however the lady on the phone was more i i nterested in us changing our appointment to an Emergency we did not commit to being an emergency yet still needed service today. I guess they don't like non emergency rates so they blew us off. What kind of exceptional guarantee BS are you trying yo promote on your website. If you need service and have a day of PTO to throw away on this no call, no show company make an appointment now! I personally prefer a company that actually shows up.

Cheryl L.

1/31/2019

I rarely write reviews but feel compelled to share my experience and warn the public of dubious business practices on the part of A.J Perri plumbing and heating. Called AJ Perri when we could no longer regulate the heat with one of the two thermostats in our home. After assessing our system the technician told me we needed to replace both dampers/motors and the cost would be $1100, I believe that was excluding labor. He also suggested that we should consider replacing our entire heating system, and that if I would agree to the work before he left we would get a 10% discount on labor. I declined his offer and, as he requested, immediately gave him a check for his assessment for approximately $100. A technician from another heating/plumbing company, Stellitano, was just here. He determined that one of the dampers had failed (not two) and that the cost to replace this damper would be $199 plus labor @ $90 per hour, and he thought it would take 1.5 hours of labor. What a difference! Lesson learned!

Lena A.

1/25/2014

Zero stars. They came out to give me an estimate. Said they would send it, but never did. I called and asked for it but stil nothing. That's good because they said I needed a new furnace, but someone repaired it and it's working great.

Karen L.

11/12/2019 12:00:00 SA

Using A.J. Perri is the worst mistake I have ever made. Those colorful vans and commercials have to get paid for somehow! Your time is worth NOTHING to them! 11 visits and they can't fix my furnace. I HATE THOSE GUYS!

Max R.

6/25/2020

They gave me a ludicrously high estimate to do a standard water heater replacement. ($2800-3800 depending on warranty). I asked them for their material costs, billable hourly labor rates, and estimated permit fees. Did the math right in front of him and it came to HALF the amount quoted. When I confronted him and asked why the numbers don't jive I was told he was a master plumber and that they guarantee their work. I can't imagine a situation where ANY licensed plumber would leave you with a water heater leaking gas and water and not rectify the situation. Every water heater comes with a warranty and any reputable plumber should warranty the install regardless.

He then insisted I pay him $50 for the estimate that took literally 3 minutes to generate. BEWARE!!!!

This place is a scam. If you google them, you'll find out that they were fined by the state of NJ for price gouging, illegal sales practices, and other misc crimes. Apparently they prey on the elderly, the senile, and the naive.

TAKE YOUR BUSINESS ELSEWHERE. I ALREADY FOUND SOMEONE TO DO THIS FOR LESS THAN HALF- A LICENSED PLUMBER WHO INCLUDED THE SAME WARRANTY!!!

Looking forward to the cookie cutter response copy and pasted by the owner. Lol

Tim R.

10/08/2017 12:00:00 SA

I was a faithful repair customer for a few years. I requested the same technician for various things around the house when problems arose. I thought they were a little high priced, but trusting the tech who did the work was worth it. I eventually requested an estimate for a central AC replacement. A comfort technician showed up to give a free estimate and all seemed to be going well until it was time to sit down and start talking numbers. The entire atmosphere changed and the hardball game began. All I can say is that it was uncomfortable being spoken to like a 5 year old and having to ask someone to leave your home because you would not sign a $18,500 contract on the spot. Oh wait ... I forgot the discounts hahahahahahaha .... $16,800! I guess my kindness was mistaken for weakness. When the comfort specialist was not leaving with a signed contract, his fake smile quickly faded and he became visibly angry and rude. He even admitted as he was leaving that he knew he would not be called back if we got other estimates!
You lost a good customer due to such disgusting tactics. I replaced my entire AC system with a BETTER Carrier system with all the same guarantees for $7,600! (Ludlow in Bernardsville) I am now using Ludlow to replace my furnace/boiler and the cost of my new AC and furnace are still LESS than the AJ PERRI estimate on the AC alone!!
Unfortunately, these tactics must be working on someone and it is a real shame!
BEWARE OF AJ PERRI ..... they don't even deserve one star, but I don't have a choice!

Dan D.

12/17/2021

So we called them replace and install a kitchen faucet that we had purchased on our own. The minimum service call seemed reasonable. The technician was professional, friendly, and on time. Once he checked out the job, he went to his truck to get pricing from the company. He returned with a quote of $681, which we politely declined (instead of shouting you've got to be kidding). My wife and I just decided to figure it out ourselves. Not complicated, but being inexperienced, it took us a little under 2 hrs. For an experienced professional, it could not have been more than a one-hour job. $681?! What a rip-off...

Sam M.

12/01/2013 12:00:00 SA

Had them in for the 'annual checkup' on a furnace that was working fine. They scammed my wife on this checkup thing when we had them out to replace an igniter last fall.

Tech took our well functioning furnace apart, did little than poke at various wires with a screwdriver and try to sell us a new hot water heater, then had noticeable trouble putting it back together.

Two days later, I'm smelling gas outside.

A day later, wake up frozen with no heat

Furnace has been blowing unburnt gas out the side of the house for several days, wasting $$$ and creating a serious potential for explosion.

Now sitting here freezing, waiting for them to eventually come fix what they broke, wasting my day off for NOTHING.

Total scam artists.

I HATE THESE GUYS!

UPDATE:

OK, they sent out a new tech today. This guy said first tech should never have removed the 'glow plug' (ignitor) as these are very fragile and break easily. He seemed honestly very surprised when I described the 'inspection' we were given.

Of course they didn't bring any replacement parts, and we need to spend ANOTHER night without heat thanks to being saps and buying into their 'service contract' scam.

The more I think about this, the angrier I am getting. The whole service thing had nothing to do with the condition of my furnace, it was simply a sales call I PAID for.

They came out and broke a working furnace, leaving us in the cold on a long, cold holiday weekend. We're stuck at home, keeping a wood fire going to keep our pipes from freezing,

They also gave us a 'scare tactic' rap about how our water heater could 'turn into a rocket and blow up the house'.

They like to deflect complaints by referencing BBB. I will be spending my day tomorrow contacting Better Business and also the State Department of Consumer Affairs (as this is a NJ licensed business). These guys aren't just crooked, they are dangerous and could kill somebody.

Tom C.

07/12/2020 12:00:00 SA

Pros - They showed up on time and the plumber was friendly and professional.

Cons - Outrageously overpriced. Charged $1000 to replace a kitchen faucet.

I knew it was high when they quoted it, but my wife wanted her sink back. She's been taking care of me for a major medical problem for a while, so I didn't force the issue.

They quoted a flat price.

Job took the guy 30 minutes.

Faucet cost $150 online. Assuming they marked it up double or so including new supply hoses and plumber's putty, that leaves $700 for a half hour of labor.

Ripoff.

Only called them because my longtime independent, reasonably priced plumber retired a few years back.

I heard these guys were a little expensive. That's an understatement.

Needless to say, I won't be calling them again and will start looking for another reliable independent plumber for future plumbing needs.

Me M.

12/19/2017

Cancel their appt. their service dept was rude. they wanted YOU to work around their schedule on installation and not vice versa. Would never use them. do not know how to speak to a customer.

Martha C.

6/29/2020

Wow I wish I would've seen this before having my unit replaced. My central air unit stopped working and I had Joe Ruggiero come in to my home to show me what my options were. I told him that I had to consult with my husband and that I would call him back. He was so desperate to make a sale that he neglected to tell me that the only way to make interest free payments was through applying for a Home Depot credit card. I gave a down payment and was just called to set up the automatic monthly payments three weeks after the installation and was JUST told that the only way to make payments interest free for two years was through a Home Depot credit card. I feel taken advantage of just for Joe to make a sale, especially during these unprecedented times. Now I am stuck with paying the balance of $5800. In addition to all of this, he told me that he would be bringing two window units for my family to use for the week before the installation and he never showed up. I texted twice asking for an update and he said he forgot and that he was going to bring them and he never did. This is the worst customer service I have ever experienced and I will never recommend your company to anyone I know.

Dee M.

7/25/2022

I had my AC installed by AJ Perri. Worse decision I ever made. My ac broke down Thursday 8-22-2022 at 8pm. I first emailed my service request then decided to call them on Friday 8-23-2022 at 9am . I was told they could not come to my house until Monday 8-25-2-22 between 12pm -8pm. Saturday and Sunday the temperature was 99 degrees and factor in the humidity made it 110 degrees. On Monday 8-25 I decided to call AJ Perri to make sure they were coming. I was told they are very sorry but they had a lot of call outs and there-fore I was bumped off the list. The next available appointment was Thursday 8-28-2022. When I said that will not do, the dispatcher put me hold and never came back to the phone. I called back AJ Perri again and complained . There was nothing they could do . I then asked for the Corp phone number and was put on hold again. When the customer service person came back on the line I had a 3pm-5pm appointment today. I decided to call AJ Perri Corp office anyway ,located in Memphis TN and spoke to a customer care agent who said she would call the Tinton Falls NJ office and would call me back by the end of the day. Let her handle it. Needless to say I did not get a call back from Corp. At 5:05 pm the dispatcher called to say they would be at my house within the hour. At 6:45 he showed up and did not have the part. So I had to call and make another appointment. She asked if Tuesday 8am-12 pm was ok. I will be calling again at 8am. Some of the customer service people are polite and others are just plain rude. My ac is under warranty. I am pretty sure that makes me not a priority. They are not getting any money out of this repair. If I had to do it over again I would do ant business with AJ Perri.

ray H.

2/20/2016

Ripoff company beware . There service guys are pressured to find things wrong. I was told I had a crack in my heat exchanger by there service tech. They rushed a high pressure salesmen to my house the same day. Insisting my wife be there. It's a sales tactic to pressure you to buy on the spot. Well I'm not that stupid I had another company in to inspect the furnace they checked the furnace using a high tech Camera and found nothing.I asked for a quote anyways for the same furnace brand and model. They where $3000 less. Do I need to say more. Don't fall for there the best company and no one can do what they can pitch. Your paying high prices to cover there huge over head. Don't be a victim be a smart consumer and get other quotes.. How there employees sleep at night is beyond me.

David P.

5/29/2017

I called for an AC recharge and air filter replacement. I arranged for the technician to show up and to call me while I was at work during the week . My elderly mother let him in he proceeded downstairs. I have a 3 year old brand new furnace and air conditioning system and condenser outside he told me on the phone my condenser was clogged up which it's not, a complete lie I've been covering it up over winter with a blue tarp and bungee cords since day one! Lie number two, he was downstairs and insisted that there must be a leak and the air conditioning had to be taken apart from the furnace unit and redone, and the filter was so filthy which was not, it was dirty but you can still see through it. It escalated over the phone with an ultimatum whether I wanted the work done or not after he told me I might need at least two or three pounds of AC charge at $125 a pound. He then raised his voice, mind you he still in my house in my basement on my mother's phone while I'm far away at work telling me about his paying customers that are waiting for him, and he has a busy day and whether I want him to do it or not! this was the last straw I told him to quickly leave my house and I will be in touch with his supervisor. Do not call on these people the clown technician assigned to my job was so rude had I been there we both would have went to jail. No one speaks to me like that under my roof. Upon my complaint to them they called me back for details the representative got my story and said that this is unacceptable and he will be reprimanded. That was the end of it after they tried to give me a 10% discount on top of the senior citizen discount for my mother being the homeowner and me being the owner of the equipment that I paid for installed back in 2014. To whom ever is reading I only have one solution for anyone with problems with this terrible company I should have done this in the first place and this is was my solution!
NjrHomeServices.com 877-466-3657 they are located on Wyckoff Road in wall off of 34 New Jersey Natural Gas(1,6 or 12 months) payment options and no deductibles were labor charge for replacement or covered parts and I was able to get also senior citizen discount on behalf of my mother the homeowner witch made an even greater impression on my contract agreement with them, and it will appear on my next New Jersey natural gas bill. it is that simple. The POS they claim to have reprimanded we all know nothing comes of that he is still out there fixing and padding bills higher than he can possibly can for the company and his Commission. This POS does not deserve a job in my opinion.

Joseph C.

08/02/2016 12:00:00 SA

Saw some moisture and dirt around the boiler room and needed to know what was leaking. Good thing I called AJ Perri. Dave G. came over on a Sunday and investigated the whole area, finding a major break in my drainage that was slowly ruining the entire room. His razor sharp assessment, to find the best and most economical solution saved me from a sure disaster. A few days more and the whole pipe would have eroding away and breaking the wall behind the boiler and hot water heater. Dave and Tom carved out the floor and replaced the pipe, and got it cleaned out while it was open. They were neat, prompt, very experienced and efficient too. Two of the genuinely nicest guys around.

For any home repair big or small (you may think it's small), I have AJ Perri on speed dial because I know they have my best interest in mind and are quick to respond. Thanks Dave, Tom and AJ Perri.

Erin A.

8/17/2017

How is this place still in business? Avoid at all costs.
Not only did they try to rip me off & tell me I need things fixed that did not need to be but
the man on the phone wouldn't stop screaming at me. What a RIP OFF!

A A.

05/05/2021 12:00:00 SA

I had new central air installed in the fall for over 10k dollars. I was told I get a 300.00 rebate, which is in writing on the receipt.
I called about a month ago, and was told they were backed up. This is seven months later. I was told that she would e mail me the paperwork to submit and I still have not received it, over a month later.

David W.

2/15/2016

Most of these reviews are poor, and many complain about the cost. A.J. Perri is expensive. If that's your concern, find someone else. I had four estimates to replace my fuel oil heater and water heater with gas ones. A.J. Perri's estimate was the most expense. In fact, it was twice as expensive as the cheapest one. So why did I go with Perri?

First, the cheapest one was cheap for a reason. They gave me the cheapest system they could. They forgot in their estimate that if I went with them, I'd have to spend another $1000 relining my chimney since their furnace would require my chimney to be relined. The system they spec'd was the least efficient. It would end up costing me more than $400 more per year than the one I ended up getting installed, and it probably would have performed poorly. Plus, they forgot I also needed a new air conditioner. (The old one was 20 years old and required freon. It was also a very inefficient system).

The other two gave us a more efficient heater, so we don't have to reline the chimney (96% efficient heaters don't use a chimney, but instead vent directly to the outside), but only because I insisted upon it. Again, these other contractors didn't give us options or explain why they chose that particular system. It was here's the estimate. One didn't even list the systems they were going to install.

A.J. Perri sat us down and explained the various options with us. They explained why some of the things I wanted (larger system and tankless water heater) weren't necessary and would simply be cost me more. For example, the tankless water heater would have cost about $3,500 more. I wanted one because our 32 gallon hot water heater would run out of hot water just washing dishes. AJ Perri explained why we ran out of hot water and why a 40 gallon system would have been just fine for us. (They were right). They went through the various energy factors and made me realize the difference in savings per year between the most efficient (EF .80) and the less efficient (EF .67) water heater would have been about $20 per year. (I went with the less efficient which is still EnergyStar rated).

They explained the difference between single stage, multiple stage heating and air conditioning systems and between fixed speed fan and multiple speed fan systems, and why our current system wasn't heating our house evenly.

A.J. Perri called up an hour before their appointment to confirm. They came on time. They even wore little disposable booties every time they went into the basement and took them off before entering our first floor. They showed us how to use the new thermostat, and made sure they cleaned up, even sweeping the basement floor.

I ended up paying more -- not just a tiny bit more -- a lot more. I could have saved around $1000 or more by going with one of the others. However, for the first time, I am not running around with a sweater because the room I'm is is four degrees colder than the room with the thermostat. I no longer have to wait an hour after my wife takes a shower to take one. I no longer run out of hot water while washing dishes. My heating bill is about 1/3 of what it was previously, and I'm happier in my house.

You can easily go cheaper, but when you're getting something that will last you for the next 20 years, it's worth the extra to be happy.

FoodieSnj F.

12/26/2022

Terrible service. Waiting for days.
Anyone else will be better. I would not recommend this business.

Carol P.

06/02/2018 12:00:00 SA

Thank you to everyone who shared their experience. I had just called them about an hour ago and I was put on hold for a long time, so I hung up. Then I decided to check yelp for other companies. I decided to find a company with good reviews and then I saw just how this company operates. I am still looking for a good company but I am very glad that I saw this before I became a victim also.

Sneha L.

05/05/2023 12:00:00 SA

my water pump was not working and when they come they charged $137 dollars and did no diagnosis and said there is problem with well but the problem was with the switch only. only the switch was broken but they did not check anything and took the busting charge and went.
very bad servic. scam people are working there

Bob B.

4/22/2014

so, today we had the air conditioner inspection they owed us. The tech showed me the book: $310 to replace a capacitor. But, we are 'members' so we get 10% off! Plus we have a gift certificate for another $25 off. Wow! what a deal! Total just $ 283 Except that I can get the part for 10-20 dollars and it is easy to install. I even had a second estimate: $40 for the part and $125 for one hour of labor (minimum charge).
So, Perri is 70% higher than the other estimate.

I cry when I think about how much I must have overpaid these thieves for other work I had done. I don't want to know how much the thermocouple on my furnace really cost. They say they are sending e a refund for some of the overcharge on my boiler, but I have yet to see the check. I just don't understand how a 'family-owned business' can behave this way. I admit I am naïve.

Joan W.

10/24/2020

I am only now seeing AJ Peri's response (10/24/20). However, if AJ Peri was so concerned about my review they would have contacted me directly.

Jo P.

7/23/2014

Recently moved to Brielle and had a leaky shower faucet. Called AJ Perri, set up an appointment - they were there on time and showed up when they said they were supposed to, and now the story starts. Their technician looked at the shower valve that was leaking, shook his head and within 5 minutes told me I needed to replace the whole shower valve and the tile would have to be removed to replace it. I asked him why he couldn't replace the cartridge inside the valve, he looked at me agaiin, walked out to his truck, came back in and said it's not a part we stock but I can go pick it up and install it for you today. He said let me give you a price. He quoted me $453.00 to replace a part that you could find online at Home Depot for $39. He just gave me a look so I asked him to give me his boss's name. I spoke with Sal and I explained that I thought it was a ridiculous price to charge $453 for a part that cost $39 and, no exaggeration, takes 10 minutes to install. Sal told me that they have 200 vans on the road and a large overhead, that's why their prices are high. I told Sal I am going to pay their $42 service fee and in his defense he said I don't want your money. The technician left. I am not the most handy guy in the world but I took 4 screws out of the valve and removed the part, went to Ace Hardware store where I purchased an O ring for $1.79, reinstalled it and the leak was fixed. I feel fortunate that I was home and they weren't dealing with my wife because I can image how many people they have taken advantage of.

John V.

08/07/2017 12:00:00 SA

Excellent Repair Experience

Can't speak to other reviews. For me they were timely , reasonably priced, very professional & thorough. They are not cheap, but I did not find them overpriced either.
You get what you pay for, I guess.

For repair work, esp emergency repair I would call them first.
For plumbing ask for SAL ( Unsal Yanikdag ), he's a craftsman.
Drains/clogs Marquis Appling was spot on.

Major jobs, I'd always recommend getting competing bids.

Keri H.

9/23/2014

My husband has done all repairs on our house since the day we moved in, however, with an increase in his work load he was unable to replace our hot water heater himself. We called AJ Perri and very satisfied with the service from the initial phone call, to the representative who gave us a quote to the repairman. Everyone was polite, considerate, punctual, and professional. No pressure to get a system that was beyond our need. I would definitely use them again and will be happy to recommend others to use them.

Michael F.

4/29/2013

This is the type of company that will get caught up in an undercover investigative report or a sting by the Division of Consumer Affairs.

We had the annual maintenance contract with them for a year and just this weekend they came to service our unit. The technician stated we needed a new capacitator for the unit because he ran a test and it was weak. The cost was approximately $375, but we would save 10 percent if we renewed the maintenance agreement. He said it would only take 10 minutes to replace. I told him to go ahead and change it. The technician also said our compressor would need replacing. Our system is only 11 years old and we have it serviced each year. Our motor broke a couple years ago and was replaced by a different company. The technician explained a consultant from his company would come out and take measurements and explain what would work best. I made an appointment on a Friday at 7:00 pm and they told me it would be about 90 minutes.

Now is the good stuff. My neighbor who is a retired PSE&G employee told me the moment he saw the A.J. Perri truck at my door, he should have come over. He said they have a poor reputation. Afterwards, I told him about the capacitator part for $375 and he told me the part costs anywhere from $7-$20, depending on the distributor. He asked me if the technician ever presented the weak capacitator that was replaced and shown me the box the new one came in. He's right when he said a reputable company does that.

Needless to say, the next morning I put a Stop Payment on the $492.20 check and canceled my appointment for the new system which I probably didn't need. Today, we called the company and canceled our maintenance agreement. We told them we weren't paying $375 for the capacitator and we would pay $150. They finally agreed to $200.

I read the reviews on Yelp about this company and it's all true. I don't know how they can stay in business for much longer. I don't trust this company and obviously other people don't either.

Darius M.

07/06/2014 12:00:00 SA

Called because we had a problem with our hot water heater. Got an appointment for next day. Technician, Rich Zeleznok came out, was very knowledgeable. Needed new heater, had one delivered in an hour and completed the job quickly while explaining everything along the way. Respected our home and us and was extremely courteous.

Bryan S.

7/19/2012

They do not give out free estimates. Must pay $50.00 service call if you choose not to get work done.

John G.

10/19/2013

Plumber arrived before time promised. Fixed leaky seal on toilet in twenty minutes. This company is open 24/7 and they do not charge extra for Saturdays. Not cheap but super competent. You get what you pay for.

Michael M.

8/22/2013

The technician showed up on time and did a fantastic job servicing our AC system.

Richard D.

07/07/2017 12:00:00 SA

Worst rip off company out there and we are now planning on filing a consumer fraud lawsuit for the damage they caused our back up generator system as a result of their incompetent handling of its servicing and their lies. We are now stuck with over 1500.00 worth of repair costs as a result of their incompetence and what is AJPerri doing about it... trying to sell us a new replacement back up generator for 8,000.00. The misrepresentations, lies and gameplaying is truly overwhelming and needs to be dealt with.
But lets start with the fact that we have been paying them 315.00 per year for a maintenance service contract for the back up generator and it turns out that they failed to show up to service the generator for the past year ( the tech acknowledged that they forgot to schedule the annual servicing for the year).
Turns out that not only did they fail to service it for the past year, but the last time the tech did service it, he forgot to tighten the spark plugs for the engine and one of them came out causing the engine to run on 1 cylinder only ( which caused a host of problems including it overheating and shorting out the motherboard and destroying the casing.
Initially, they tried to say it was not their fault but another tech acknowledged that all of the damage caused was from the other techs improper actions.... and to ensure that the spark plugs were in tight, the 1st tech overtightened them when fixing the engine, preventing the 2nd tech from being able to remove them... and more damage.
In the end, they told us that they would replace the mother board at their cost of 700.00.
Later, another manager told us that they would replace the mother board at their cost - 400,00. and on and on they would go as to their efforts to get us to share in the cost of the repair costs. telling us that as a result of the damage to the machine, their costs alone for parts were over 1400.00.
When we pushed back and pointed out that the damage was caused by their tech and his incompetence, they then offered to replace our current 20kw generator with a new generac 20kw unit for the discounted price of 8,000.00.- the same exact generator sold by Home Depot with the 200 amp transfer switch for 4300.00.
And, again, they told us that they were selling it to us at their cost. Again, more lies!

On every level, they have lied to us and misrepresented what work was needed and what the true costs were for the work and now we are left with a broken generator and at least 1500.00 worth of repairs because of their incompetence and misrepresentations.

If anyone has similar stories, please share since it is my intent to sue them and make them pay for their actions and the more information I can gather on their fraudulent actions, the better.

Oh, and while this was taking place over the past few weeks, I learned that there are a whole host of people who have been defrauded and taken advantage of by AJPerri, as reported in the NJ.com article titled bamboozled: A.J. Perri customers to give testimony about allegations
yelp.com/writeareview/bi…

Dan S.

04/01/2018 12:00:00 SA

Complete rip-off company!! We live in a 3 story condo building and live on the top floor. The neighbor living below us said water was leaking down into his condo. Not pouring but a small leak nevertheless. It was after 6Pm on a weekday so I called Perri. Plumber came out and laid his sales book on the counter and said $2,500.00 for the job which was a standard 40 gal gas water heater. Holy mackerel!!! I think I was probably overcharged by at least $1,500.00 and yes I am a senior citizen. Never again!! We don't love these guys!!#

Mike D.

09/03/2016 12:00:00 SA

UPDATE - I don't see my first review, please search for it to see the whole story! So the new panel came in the mail, i hook up the new board. nothing. so i do what ANY specialist would do and i get out the multimeter and check the first thing in the line from the power source, the low water cut off, no power. open it up, the disc capacitor exploded. New cut off valve $125 installed in 15 minutes. Thanks for nothing again Gilson/AJ Perri. Anyone who reviewed you and gave you a good review obviously does not know how to use the internet to check prices. 1000% mark-ups do not happen ANYWHERE else except your company. At least int he 45 years I have been alive.

M F.

5/17/2011

My mom got these guys to install her system, so when we had the problem we called the number on the sticker. They have horrible, expensive service. They have been out 3 times (Jan, March and May) to fix the oil heater. In January they charged us $400 to replace a circuit board that I later found on Amazon for $29, and that board continues to fail. Between the iffy technical knowledge of the service people and the outrageous prices (and their demanding of cash after each service call), and the lackadaisical scheduling (if you do not pick up the phone when they call, they do not come over) I would never intentionally call them for any work.

Charlie S.

2/26/2019

I lost my heat and requested service for the next business day. The person said I would be charged for a service visit which was ok with me and I would get a senior discount. The service man came and found a bird was caught in the furnace. At first, he wanted to replace a part that he told me the part would cost about $1,250. But after the bird was removed and took about 15 to 30 minutes tops, the furnace worked fine. I was given a bill for $330.53 which I paid. But I called the Perri office to explain the charges. I seemed to be signed up for a maintenance agreement that I did not ask for or was told about. I don't even know or was told what I get for that service agreement. I was told they need to get back to me because they did not have the invoice yet, but the first lady I spoke with read to me off the invoice. I called again a day later and they again said they would get back to me. I'm still waiting. Bottom line, the $1,250 part is $202 from the internet and is as easy to change as a light bulb. Also, the $80 filter I was quoted is $24 on the internet. And I was told I need to replace my air conditioner and heating from them and they set up an appointment for that before they left which I canceled and told them to explain the charges on the invoice first. I am not complaining about the charges yet, I just don't know what the charges are for and would like them to explain them. Buyer beware with them!

Dan B.

11/30/2010

Consumers Beware! These service people are trained to sell services first, make the most they can per call and fill there pockets without any regard for the customer. These AJ Perri techs must have a hard time sleeping at night while ripping off people whom are in need!

I called for a serviec call for an inoperative furnace. They stated the recirculating pump was bad and needed to be raplaced. The fee was 900.00 with parts and labor. I found the very same pump for 300.00 so the labor charge was 600.00. They were on site for 2.5 hours total. This is an outrageous price however - read on it gets better.

Within a day the system again shut down.I called in again and they sent another tech, he claimed the ignition control board was bad, the pressure gauge was bad and the low water cutoff was bad as well. Each item with parts and labor would be 500.00 each. A grand total of 1500 in addition to the 900 I spent for the pump.

I sent them on their way. I did a little research and found that each component if actually bad would be around 100 to 150.00 each.

I called All Seasons Heating in Asbury Park. Within an hour they were there diagnosed the issue and found the board to be bad and the low water cutoff to be bad - they replaced both for around 500.00 including labor. They did a great job at 1/3 rd the cost of AJ Perri. Oh by the way remember the 900.00 pump, it probably didnt need to be replaced. This company is ripping off consumers and they get away with legal robberry. AJ Perri must be stopped! AVOID THEM AT ALL COST!

Shawna F.

5/31/2016

Terrible service. Extremely overpriced. Was quoted $15,000 for a $4,200 job. Good thing we got second and third opinions from much better companies.
Foul mouthed employee. When confronted about his foul mouth he gave the excuse oh I'm in construction
This company does not even deserve one star.

Sa K.

09/09/2016 12:00:00 SA

Can't find less than one STAR, so giving 1 STAR: I called the great AJ Perri company's customer care morning to schedule an appointment for service repair. I scheduled time and agreed to pay $89 as a service fee. A Tech came around 11:40 am, he did diagnostic as said the air blower motor needs to be replace to start function the air condition normal, (original problem the capacitor bust inside the motor) I asked how much for replace the motor cost, and I expect he would have say 150-350 bucks because I have done prior investigation of GE motor price at google and prepared myself to pay. He went inside the van and came back after 10 mints said $1090, not only me the read too shocked, right? I doubted, something not good I said we don't want to replace, thanks for coming, please take $89 service charge, his face was turned and again went inside the van came with new service fee $150, I asked why? and what? you don't believe what he replied, for put back the panels and screws into the system he was asking addition fee with tax. we shocked. we don't want to create any problem so we paid. After he left I called the same customer care I asked What is this? Is this the way all customers are getting 100% satisfaction from your company? after she heard all, she apologized and transferred the call to complains department and then they refund the difference amount to my visa card. I learned a lesson from them and decided, I do not recommend this comp to any single one person even my enemy too, that's why I'm writing here. Please be aware!!!

Cadence H.

8/24/2015

Called for someone to come out and check out the water heater in the home we just purchased last week. They were great about scheduling quickly. That was the only good thing, other than getting a refund on the service call. I had to go back to work, so my husband was there when two techs came. When I saw the estimates and called the tech, I got the impression he didn't even check to see why there was no hot water, which was the complaint we called for service for. Instead, he gave me some verbage about the age of the unit and what happens as they get older and that he didn't know I expected him to check why there was no hot water, that he was under the impression we only wanted quotes on water heaters. I certainly wasn't going to pay $90 for some tech to come out and just give us quotes. The Quality Assurance agent was very nice, offered to reschedule another visit (which, no thank you - not taking more time for someone to come out) or right away for someone to come out and then when I declined, she offered me a refund. Oh, and the estimates for a basic tank heater? Over $3400 and then for a tankless, over $8000. Overpriced and really disappointing. Had another plumber come out over the weekend and got us up and running for a much more reasonable rate. Will not be calling this company ever again.

Karthikeyan B.

7/23/2018

We had a drain clog recently and we called A J Perry who sent us the drainage clog removal person. After clog was removed, AJ Perry, promptly suggested and scheduled a camera inspection. Here comes Gaston Paez-Diaz (camera inspection) guy he visited our house and mentioned about damage to pipe and roots grown inside and quoted us $ 4500(Huge !!!!!!). On top of it he mentioned that this price also includes permit fee by the township. He also mentioned that township validates the repair if not done township penalize a fee of 25,000 dollars. We thought the quoted price though high will also include inspection and also validates the work. However, on the day of work, we were waiting for township inspection after the repair We were shocked to know that repair men told me outright that for spot repair there is no township inspection required.

Here are our concerns,
1) Estimate made on paper for 10 feet length, however, ONLY 5 to 6 feet length of repair was done.
2) Though estimated for 10 feet, All the joints in the drainage are non pvc as determined in inspection. However, AJ Perry, connected the new pipe to an existing non pvc pipe. This does not display any high-quality workmanship.
3) Talking about inspection, Gaston Paez-Diaz, had mentioned several times how the inspection need not be arranged by client and AJ Perry can handle it. This validates the work and prevents any future penalty. However, it was apparent, from their crew that spot fixed did not require any inspection from township. When we checked receipt, Gaston Paez-Diaz, however had mentioned spot repair. Looks AJ Perry is clearly aware however used inspection to persuade us into accepting order
4) AJ Perry is definitely a rip off estimating more than the normal price and also won't hesitate to persuade the clients by false claims.
5) No Senior discount of 5% was offered on this order, though, initial drain clog repair was honored with 5% discount.

Kristen M.

3/20/2015

We had our furnace serviced today by AJ Perri. Our technician was Kyle Williams and he was excellent! He took the time to fully explain everything he was doing, cleaned up after he left and scheduled an appointment with a Sales Dept. for a new furnace. Our is done :(
Kristen

Cindy W.

7/20/2016

Do not use this company! My AC and furnace needed to be replaced so I called them for an estimate. They quoted me 14,000.00 to replace the two units, that was after various discounts and a lot of baloney. I looked up the price of the two systems using the serial numbers they gave me. The price for the two was around 5,000.00. I guess they were charging me 9,000.00 for labor. When I told the salesman I wanted to shop around, he actually looked pissed off. Oh well! Went somewhere else and the entire job cost me around 7,000.00. Big difference and my service was wonderful. I'm sure my guy made money and I didn't get jerked around or taken advantage of.

Timothy M.

10/22/2017

I dont even know what to Say.... I have a clogged sewer line and called AJ Perri to fix the issue. I explained the last time I had it done the person needed over a 100Ft of sewer snake and the only clean out was in my Crawl Space. Well the Tech showed up with another person that was either a sales man or a supervisor. When I explained that the clean out was in the crawlspace they looked at each other and already made the decision they didn't want to do the job. The tech said he couldn't do it without a second guy operating the pedal, meanwhile there was a second guy standing next to me. They go through the trouble of starting the job only to stop it 5 minutes into it.The part that upsets me other then them refusing the job was I specifically called AJ Perri back to let them know they needed more then a 100ft and it was in the crawlspace They shouldn't have wasted my time and taken the job I could of had another company here. . Dont waste your time with AJ Perri if you want the job done right IF THEY DO IT AT ALL.....

Figaro N.

7/22/2014

This company takes advantage of people. Nice employees are sent in to rip you off. Charged 900.00 to replace faucet in my kitchen with a cheap faucet. Took the plumber 40 minutes to install.

Tiffany L.

8/14/2021

Company sucks. Don't call these guys. Rip off.
First visit tech said AC was frozen it needed a day to thaw. Charged me $150 to come out for 5 mins and said call the office to reschedule tomorrow. I was told No charge will be taken for 2nd visit.
I Called. Rescheduled . Another guy came 2 days later said refrigerant level was okay, filter was dirty but not too dirty and had me change the filter in the attic while he cleaned out his van leaving garbage, boxes and recycling on the side of my house. Then he hosed down the condenser and said refrigerant was low after saying it was okay at the beginning of the assessment. Charged me another $160 for a pound of refrigerant and left. I basically got robbed. But at least now my Ac works and I know who not to use again

georg l.

06/04/2023 12:00:00 SA

Stay away from this big time scam. Ordered estimate for hvac installation and got the same acme when you go buy car at the dealership today . First he started at 12k then applied 20% discount because I like you guys and ten after call to manager to $6800.00
This is very disrespectful and absolute waste of time if you are looking for straight forward company.

Rob P.

10/02/2017 12:00:00 SA

I recently visited a new customer of mine and she was in need of a new boiler according to aj perri. They told her that the boiler casting was rusty and it was producing 3400 ppm carbon monoxide. They scared her into giving them a deposit for a $16,000.00 boiler job which was grossly overpriced! By the way did I mention that my customer is 92 years old. I told her to get your deposit back and I will test the boiler. Boiler running great with only 17ppm. Shame on you guys for trying to take advantage!

Robert And Nancy Z.

3/24/2023

We've been using A J Perry for our HVAC service, so it seemed to make sense that we would call for plumbing as well. Anyway, we had a leak in a small valve where the water line connects to the toilet. Not a major repair and I could have done it only I'm not as nimble and flexible as I once was. Plumber was here for about 20 minutes and used one adjustable wrench. The valve was probably worth about 25 dollars. in the end I paid them over 500 bucks for this. In my view, this was way overpriced for what he did and the length of time he was here.
I won't use them again. The lady in their ad says I love those guys. I can't begin to imagine why. She must enjoy being fleeced.

Peter C.

4/20/2017

Have used A.J. Perri for furnace and air conditioning maintenance for over 25 years and have received consistently good service from them. They replaced my furnace and AC unit over five years ago and we've never really had much of a problem since. As long as you have them check the units before each heating and AC season, you should be OK. Technicians, such as Alex who visited today to perform the annual AC maintenance check, are always courteous and professional. They are honest and provide thorough, candid feedback if there are any issues or concerns. Have had a few occasions in the past where we needed an emergency repair and Perri always responded promptly. We did use them a couple of times several years ago for basic plumbing repairs and were not completely satisfied, not to mention the repairs were overly expensive. But other than that, we've always had a good experience with them.

Mylo M.

07/07/2014 12:00:00 SA

Called to get the AC fixed. The repairman came out and claimed he changed the freon but nothing was fixed. Called them back out again and this time he claimed that the AC would only go 20 degrees below the outside temperature. That's not true. Also, it didn't even get that cold. I don't believe they did any work at all and I'm out $361.66. This is the second problem that they misdiagnosed and failed to fix (the first was a leak). The company's a total scam.

Vicky C.

10/11/2022 12:00:00 SA

Wow, it's been some cold nights in the house thanks to AJ Perri. October 11 and we have been out of a serviceable nest heating system since last Monday. We informed the service desk our nest system has been shutting off, then promised us a whole new system since this is the second time we had an issue with it. Technician came out and didn't replace the system and said it was some minor wiring issue. Not only did it not hold up but we went another extra night without heat. Mind you it's been in the low to mid 40s at night making the house feel colder than what it is of course. We called AGAIN and the service desk lets us know that their techs come equipped with an extra nest system and replacement parts with a notification sent to them to let them know what parts are needed for our house. Expecting a tech to come out between the hours of 2-6pm, such a big window mind you, we just got called, it's 7pm and the service desk calls to let us know their tech has no replacement parts to provide us service. Absolutely wonderful. Another night in a cold house with my husband, 2 week old newborn, and 2 year old. Thanks A.J. Unprepared Perri!

Daniel L.

1/31/2017

I was charged over $700 for a toilet which I found online for $150. Totally got ripped off. I will never use AJ Perri again or recommend them to anyone.

Margaret J.

1/29/2014

If 0 was a choice for the review I would give it. Idon't have to say much because I read several of the reviews already and they were all bad. When the employee arrived, the first thing out of his mouth was, so you have no heat! I was quite surprised because he literally just walked through the door. I said no, we have heat, it's the draft inducer that's broken. He said if your draft inducer was broken, you would have no heat. I said, well why don't you just go upstairs and check it out for yourself. He checked it out, and within 10 minutes, he discovered it was the draft inducer that was broken. I was right and he hated it. I said to him, so it's the draft inducer, huh? We have heat, huh? He couldn't stand it that I told him what was wrong with the furnace before he had a chance to look at it or that I was a woman and that I knew better than he did. He got so upset that he walked off the job!!! But, here's the killer, before he did that, he cut my ground wire in my furnace with one of his tools!!!! Can you believe him? What nerve!!! How evil and sick can you be? I'm pretty sure he commited a crime which he may lose his license for or get a fine for from the state because I am going to report this! He also tracked mud from the front door all the way down the hall and upstairs on my carpeting to the furnace room and left stains.

Paul T.

1/14/2020

How stupid this company must be. They tried to scam this senior with an up-sell of a flame sensor for my furnace. It looked like one of those little screwdrivers and it took the repair guy 30 seconds or less to remove it. I was told of the potential bad consequences if I didnt have it done immediately. So I declined the $349 estimate for this repair and only paid for the $89.00 furnace clean.The part is about $13.00 everywhere and the average upright-walking human can install it in less than a minute with a phillips head screwdriver. When I got their how are we doing text the next day I replied that I was busy trying to figure out where to post my bad reviews of the company. That response prompted 2 replies, the first, a text from someone who sounded like he or she was reading from a script, explaining how sorry she was and that their prices are very fair etc. The second response was an actual phone call from a lady who was calling to see if I wanted a quote for a new furnace!!
I firmly believe that the large amount of negative reviews and word of mouth discussions of this company are causing more money losses than if they were honest and reliable in the first place. What idiots!

P S.

5/29/2014

2 men came over today for our clogged sink, they DONT do that!!! What a joke. They couldn't fix the water pressure either but assumed (know what happens when you assume) other issues. But for $330 + they could unscrew the end of the faucet and look at the screen! WHAT A JOKE! RUN, DON'T WALK, RUN AWAY!!! They are scammers, never heard of a plumber that doesn't fix clogs. They charged $50 for nothing. What a scam they have going.

Joseph B.

03/07/2011 12:00:00 SA

Be aware A.J Perri salesman! They are pro who can ripped off very well clients who are in lack of infomation ,naive about furnace, air con.
Last year I replaced fruance, air con compressor, and water heater all at once. I had to pay at least $3000- 4000( I paid $15,000 )more than other contracter estimate by decieved with honeyed words. I just believed him and asked several times this price was competative ,he said Of course. In conclusion, I was stupid and naive in this field but Perri was too go far. They can rip off once but never again. I will tell any potential clients not to go to Perri,never,never!!!

Elvira B.

12/20/2019

AJ Perri installed a humidifier for me last year and it hasn't worked right since. More than five service calls each technician with a different response. They finally replaced the unit and now it makes loud screeching noises they want to do nothing about. Meanwhile customer service continues to tell me that they'll call me back with the resolution after speaking to quality control and then they do not call me. I have to call them again, and again. Recently I was told that if it was in a basement or attic I wouldn't hear it. I would never recommend using them. Unfortunately, there is no consistency with the technicians and customer service so there is no true understanding of your needs and personalized service. Save yourself the aggravation and use someone else.

Elle
Bedminster,NJ

Arthur L.

9/25/2021

The problems I had with this company are very similar to the ones reported by other reviewers and complainants. (1) The technician made no attempt to diagnose or solve very simple problems, and (2) he proceeded to up sell some replacement that is totally not warranted. On 9/23/2021 I had a hot water heater problem and called A. J. Perri because I have seen many of their repair trucks in the neighborhood. When the technician arrived, he simply asked me to turn on my hot water faucet to test if there was any hot water. After that, without really leaning down to inspect anything, he stated that the water heater had a faulty gas control valve and I had to call the manufacturer (Rheem) to get a replacement part. He proceeded to write me an estimate with 3 options: (1) $2696 for a 40-gallon tank with 10-year warranty, (2) $2056 for a 40-gallon tank with a 6-year warranty, or (3) $750 for labor to install a customer supplied gas valve. Since my water heater is barely 3 years old, I declined the expensive replacement options. So the technician charged me $100 (for doing no inspection or repair) as a deposit that would be applied to the $750 installation to be done after the part arrives. I called Rheem, the manufacturer, after the technician left to ask for a replacement part, and the operator at the company patiently walked me through some simple diagnostic procedures. The heater came back to life because it only had a simple problem - the pilot light was off. The BBB should really re-evaluate its rating of this company. It is obvious that the problem I experienced is a pattern of deceptive and dishonest practice.

Kimberly S.

10/06/2017 12:00:00 SA

Had an appointment today for a clogged drain. I had used them a few years ago for the same issue and they were great last time so of course I called them again.

When I called for the appointment they gave me a 2 hour time frame and they quoted me their current special price of 99.00 plus tax to unclog the drain.

They called about 30 minutes before arriving to let me know their eta and they arrived right on time. 2 very nice gentleman went to the basement and snaked out the main drain line and everything was back in working order within a very short time.

The bill was exactly as quoted and they also mentioned a 1 year warranty on the job. I could have not asked for better service they were excellent!

Dayra F.

11/04/2020 12:00:00 SA

Called them because ac/heat unit was leaking. Tech came out. Opened the unit. Closed it up and said I need a new unit. Sales guy comes out and quotes me 8,889$for a new system. I'm thinking okay. It's 10 yrs old. Things break. Whatever. I signed the contract. I got a second opinion from another HVAC company before installation. The tech cleared the pipes and problem solved. Cost me less than 200$. These people are total swindlers! I can't believe I almost fell for their scheme!! I did loose my 95$ for their tech to come out. But lesson learned. PLEASE CALL SOMEONE, ANYONE ELSE!!!

Judy F.

03/08/2022 12:00:00 SA

5 technicians later and over $14,000 dollars they have horrible service. Scam you into a new unit and no one really knows how to problem solve.

Michael M.

06/07/2017 12:00:00 SA

I just contacted the state board on this company and filed a complaint with them . It's the worst company ever. STAY AWAY!

Thomas B.

1/24/2017

Horrendous!! My inducer motor seized on my furnace and the guy came out and quoted me $980 to fix. He said my other option was to get a new furnace because my Goodman furnace was not too good and already 10 yrs old. I googled the part and found it online with Amazon for $120 with free delivery. I had the part the next day and a 6 minute Youtube video showed me how to install it and I was finished in 15 minutes. All I had to do was reattach 4 screws, 1 rubber hose and reconnect 3 wires and they wanted $1000 to do this!! Stay away from this company!!!

Deborah C.

4/28/2017

I'm reading bad reviews and I am not sure what the problem is. I am in NJ. I have used them for their twice per year maintenance service. They have not tried to sell me anything. They make an appointment, call ahead and always keep the appointment. They are polite and friendly and clean. In addition to maintenance I used them to unclog a drain and replace a toilet, and finally to replace our hot water heater. We did price around and for what we got the price was about right. I got their estimate and when I said I wanted it done on a Saturday asap they made the appointment and kept it. At that time I wanted a new shower head. I bought the shower head and the Perri plumber replaced it, no charge. This morning I had the annual air conditioning check up again and once again the technician was here on time (early). He was pleasant and thorough and all I paid for was to sign up for another year of check ups. My husband and I don't do plumbing ourselves and we don't have time to wait around for repair people who don't show up.

Lenore Kramer K.

01/06/2017 12:00:00 SA

Great service day or night
Kyle Williams is fantastic very knowledgeable and kind
Knows just what problems are and fixes them

Mike S.

4/24/2013

We have a maintenance contract with these guys, so we've had them in the house a few time. They are good I must say. I keep saying last year I won't renew, but they pull it off, they get the renewal. But this time its really the last year. Examples of some of my interaction:

Maintenance 1: Furnace: It draws a lot of current, your Startup capacitor is shot, you need a new one pulls a binder full of bar code.. scans.. bang, it will be $290, you're in luck I have one in the truck. I have the part in front of me.. pull my phone and google, $14 part that you basically plug back in, 2 min of labor!!! He comes back, I tell him about it, get all flustered, calls his boss, long conversation... I can't do it for less than $190 he tells me..

Maintenance 2: In the summer, really early by the way, still temperature in the 50s, opens the A/C.. same story, I'm ready, bad relay, goes to the truck, google the relay part, part is $30, repair: $350. Also the A/C needs a recharge I'm told, low on Freon. I asked him to show me on his equipment, where it's low. Should have seen his face... like oh boy, what am I going to show him, shows me a needle on a meter, tells me, it should be there, showing me a much higher point. Goes to truck, brings Freon and a scale. works for 5 min, then tells me ok, done. Then I ask him, show me the meter, this time, his face turns all weird, tells me it's really cold today, so you can't really tell on the meter, but it took it!, 1lb and 1oz. Who knows if he overcharged my unit...

Maintenance 3: In the middle of the inspection, he tells me your furnace looks like crap, you really need to get a new one, no point even waxing this (they do wax your furnace part of the maintenance) New furnace will save a lot of money he says. Plus if you agree to get a call, my boss gives me extra time for the maintenance call.. what??? Did get a call, both spouses must be there, or they don't come, I have a feeling they want to close the deal, then and there. By the way they can change your hot water heater, real plain model Bradfort White, for $1980, oh but with your maintenance, it's 10% off, oh and I have one on the truck %5 less, with tax, $1624! (googled, $490 delivered at retail).. is there really $1,100 worth of labor, I don't know...

All that to say, they seem to do the maintenance OK, and although I understand everyone is entitled to make a profit, asking me $290 to replace a $14 part when you are there already doing the maintenance, I don't know. If that's the kind of profit they expect, can only imagine what they ask for a new system.

Frank D.

5/29/2013

Al Mendo from the company was fantastic. He came to do a yearly service/spring start-up on our central air and he was top notch from beginning to end. No sales pitch, no pressure, just business. He was also very personable and knowledgeable as well. I would recommend Al to anyone.

Shaun H.

11/30/2022

Very responsive. However they told me I needed a new furnace and quoted me offers from $14,000 to $24,000. I got a few second opinions and got it fixed for $600.

Wendy L.

6/16/2015

2 words - STAY AWAY!!! I had the $89 tune up on my AC because it was old and the air was not cool enough. The technician came out and basically told me it was time to replace the unit but in the meantime he will add some freon to get me through the summer. Well...2 days later, I got a knock on my door from my neighbor downstairs saying that his ceiling in the utility closet where the furnace is located is leaking water thanks to my unit. So I immediately shut it off and tried to turn it back on a day later...at that point, the machine won't even turn on! Now I am forced to replace the systems. Again I went to AJ Perri for an estimate. The sales guy spent 1.5 hour at my condo giving me the history of AJ Perri and then gave me a quote for $16000!!!! It was a high pressure sales tactic where he said I would get all these discounts if I install within 2 days. And he didn't even write down the specs for me to review - obviously shady because he didn't want it documented. Thank GOD I didn't fall for it because I got an estimate from a competitor for less than $6500. I feel bad for all the people who get duped by them on a daily basis because they don't do their due diligence and getting several quotes.

DeLuca D.

01/11/2016 12:00:00 SA

I had a very bad experience with AJ Perri installing a new hot water heater on 11-17-15. Two or three days after , water was leaking from the humidifier ruining the rug and personal belongings in my finished basement. The water pressure from the heater was set way too high to the humidifier,and the restrictor valve on the bottom was never replaced.This is where the water leaked from. I watched him worked on it,and said it should be fine.
I had to call my original contractor who installed my entire heat/air system to come and fix all of Perri's errors. Perri said he wasn't responsible for this. It is all one connected-integrated system. I saw him work on all parts of the system.And he also put the 2 valves on top of the water heater right next to each other so that you couldn't turn them;that part they fixed for free because it never would have passed inspection.
So a $2300 water heater turned into a $8000 nightmare 3 weeks before Christmas.I had to unload everything from the finished basement so they could install a new floor. The insurance company paid $4000 but I am still $2000 short because of their fouled-up installation.
I asked them to make good on it but they were very nasty,arrogant and said they won't give me a dime. I am filing a complaint with the Monmouth County Division of Consumer affairs,and taking them to small claims court. Has anyone had a similar complaint with them and want to share before I go to Court. Thanks for helping. DO NOT DO BUSINESS WITH THIS COMPANY! YOU WILL REGRET IT! Don DeLuca 609-203-1900 or [email protected]