Liz B.

9/21/2012

Jason and Aaron were amazing!! They gave excellent customer service while they were doing the free plumbing inspection today. Aaron was very informative and gave me great advice and tips. He showed me how to light my pilot light and where the main water shut off is located. When they flushed my hot water tank, Jason noticed it was trash day and my trash can wasn't out yet, so he was very nice and took it to the curb. They both went above and beyond to provide great service!

Steve N.

7/27/2023

Yes Plumbing and Air Conditioning company was recommended to me by a friend to join their perferred customer program which is a charge of $35.00 per month, which provides for annual service calls. With this service the company comes out checks your air conditioning units then they send out the plumbers to clean out your hot water tank and check the anode rod . The service worker Ken used a power wrench to try to remove the anode rod. After stripping out the top of the rod thus preventing the ability to check the rod, Ken told me he can't remove the rod . Ken then suggested that I falsely claim that the tank leaks and return it for a new one at Home Depot. His company would help with the logistics of returning the tank for $1100.00 . He got into his truck and left, however he forgot to turn the hot water back on into the house and did not close the venting valve which caused my hot water tank to vent copious amounts of water to the outside of the house. Ken did call back later in the day after I had called the office complaining about the service, and advised the company could find another port in the tank and put in a new rod in a new port for $375.00. This is a dreadful company and should be a shame of their business practices.

Dora M.

5/19/2020

I would like to tell people to beware of this company. I ran into them at Home Depot a couple of weeks ago and made an appointment. They almost lured me into $800 or more for an AC maintenance check up and cleaning. The man who came to my house to see if I needed the AC and duct cleaning sounded more like a salesman. I am a woman alone so they probably just saw dollar signs. I called my friend who specializes in AC. He came over and checked everything, even in the attic, and said I didn't need the $800 maintaince and cleaning that everything is clean and running good. He also explained how Yes AC takes advantage of people, especially elderly. Then I read these horrible reviews.
Please stay away from these money hungry people! Even during a worldwide pandemic they are vultures!! What a shame!!! Thank God I know an honest man who specializes in AC that would never rip anyone off!!!

Mark R.

10/16/2015

I called to have service on an Air conditioner on my home paid $400.00 soon as the technician left the unit started making noise so we shut it off and called them back . Then the tech called me back and told me the condenser fan was cracked and the condenser motor was frozen and would cost over $1000.00 to replace them But he also told me the heat would still work so I could wait till spring to replace the unit. Upon trying the heat it did not work so I went up on the roof to inspect the unit myself . I found the disconnect for the power on the unit was disabled and the grill for the fan was not put back on the unit I checked the fan (which was not cracked) and saw that it had slid down on the motor shaft and was hitting one of the mounting brackets that hold the motor in place I loosened the set screw and raised the fan back up to its normal position and the unit now works fine I called the company repeatedly to lodge a complaint and they continue to tell me the manager will return my call but have not heard back from them since the first time I called a week ago. This company advertises to be very professional I have tried to talk to management but I guess they are not interested in what I have to tell them DO NOT BE FOOLED BY THERE CLASSY ADVERTISING !!!

Vicky B.

07/09/2008 12:00:00 SA

So when my air conditioner went out a couple weeks ago I really had no idea who to call. The first recommended place charged $150 just to come out and look at it. I then saw Susan's review.

I called them Thursday morning and they were willing to come out that day between 3-5. Well, I couldn't schedule that but they gave me a time frame of 8-10 the next morning. They arrived closer to 8. They even covered their feet with those little booties.

They gave me two options. One high, one low. They advised going with the low. So far it's working -- crossing fingers here.

When I did make the initial phone appointment they did offer some water flushing service but because I had read the previous review I just said no. It was also explained to me that they bought ASAP so that is why the name change.

Tom B.

01/12/2013 12:00:00 SA

A complete rip-off. They won't give you a ballpark figure over the phone. They send out a salesman with the plumber, in my case, an Englishman named Mike. I am thinking that to replace the water heater it was going to be the price of the water heater plus two hours labor, maybe $800. To my dismay, the price was $1599. Mike claimed that permits needed to be pulled, the flex hoses needed replaced, and the water heater needed earthquake straps to meet code. Since this is my underwater rental house and it was 4 pm and 37 degrees outside, I was in a bind, and needed to replace it asap for the tenants. I asked for a military discount and Mike said he would give me 5% off. I negotiated further and ended up paying $1381. The water heater was replaced in less than 2 hours and no permits were ever pulled. YES plumbing only uses Bradford White heaters and no doubt gets them for a low price. They more than likely paid around $400 for the water heater. That means that they charged me $981, or $491.50 an hour, to install the water heater. BEWARE! Shop around, because if they take advantage of a person in a military uniform, they will take advantage of you.

Mike Y.

06/08/2022 12:00:00 SA

I finally called YES after dealing with many unscrupulous, fly by night companies in Las Vegas. I knew they were not the cheapest but wanted a legit company for a whole new HVAC system install. Their price was a couple thousand bucks higher but they provide a superior product (Carrier) and they were on time, quick and professional. A year later, I called for routine service and my tech (Cris Wang) discovered an important problem that the installation team had neglected the year before. he called his supervisor and therepair was authorized. Cris returned a few days later at the appointed time and completed the job. So far... so good. At least I feel confident that if I call them... they will respond. Many call companies won't even do that.

Robert V.

4/29/2013

Be very careful with this company. They are in the business of finding problems. When they came out to install a new faucet in our bathroom, a supervisor accompanied an employee. While the employee was working, the supervisor walked around the house inspecting every faucet, pipe, etc. looking for possible items to fix. (I never asked for this.) The supervisor pushed down hard on the kitchen faucet so that water spurt out of the sides, and then said, This needs to be replaced. Then he went into a lecture about how hard the water is in Las Vegas and how we really needed a $6000 water softening system . . . I had them fix only what they came out for and vowed never to call them again.

Mary H.

9/15/2016

Daron, the technician was extremely polite. He did a great job of fixing the things I showed him and was very thorough. He had to go to try and find a part and when he returned he was extremely apologetic that he couldn't find it, and had to do additional work. Good overall visit.

Doug K.

10/12/2015 12:00:00 SA

Alex the service man was on time and was very professional. He gave a winter tune up to the furnace and air conditioner and gave suggestions on improving them. I was impressed with the amount of time he spent on the special tune up service from Home Depot. I did pay for a yearly maintenance program from them and thought it was a fair price for what they say they will do. This was not pushed on me but was a suggestion and if the service is as good as today, then it will be worth it. It is ease of mind to know that two of the most expensive units in the house to repair, are in good working condition.

Dirt R.

10/26/2014

To Yes! I say Oh Hell No!

I had a leak in an upstairs bathroom and called Yes! to schedule an appointment.

Yes! barely arrived on time. They did an inspection and gave me quote north of $200 which included their hassle free in-house warranty. I told the repairman that it sounded a little high and I'd like to get other estimates. He countered that he could discount the repair if I opted out of the warranty. That's when I really got suspicious and said, No thanks.

Later that day a friend recommended her plumber and I gave him a call. The source of the leak turned out to be an old seal under the toilet. Less than 30 minutes later I was out $9 for a replacement seal and $30 for labor. With tip, I was out 50 bucks. Oh, did I mention he guaranteed the seal for 5 years?

Tsukasa M.

08/04/2023 12:00:00 SA

Don't use this company for anything!! They will try to charge you for things you don't even need! Worst service I've ever encountered

Johnny S.

07/04/2010 12:00:00 SA

I called Yes because I have a leak in my water main. I located and dug up the leak before they arrived. The star they did get from me was only because they showed up on time. I wanted to replace the water main, which is a 30 foot flexible tube. The technician that they sent said that they would replace it with Wirsbo Aquapex. This was the first problem. I asked him if that is Pex and he told me no, it is different. The reality is it is Pex, although it is the brand of Pex with the best reputation. The main problem arrived at the estimate. They wanted $3500.00 to do the work. I am not an idiot, as I can only surmise the tech assumed I am. The tubing is sold in 100 foot roles for $106.00. That amounts to $1.06 per foot. The fittings are $12.00 and the job would require two. The labor will take 6 hours if they take their time. So $3500.00 for less than $50.00 in materials and a days work. I pointed out to the tech that he is trying to charge me $100.00 a foot for material that cost's just over a dollar a foot. He told me that that is the going rate. I told him that there is no way I was going to pay that.
He returned five minutes later with a new quote of $2700.00. Which is still about $1800.00 over an extremely fair price. I can only assume that they regularly get unknowing people to pay these prices. They know that you need them, and fast, but I am willing to wait until Monday to get the job done. I will never call Yes again for anything and would recommend that anyone do their homework on what the materials cost and how much labor it will take to get the job done! Google is a great tool for this! Do not let these unscrupulous plumbers take advantage of you!

Greg Y.

12/09/2016 12:00:00 SA

I will not call YES again for anything. Had them come out to unclog my kitchen drain and was quoted $29 service call plus $218 to clean out pipes ....After trying to use a snake, they couldn't clear because of too much gunk. They said I would need to have the whole house hydro jetted and it would cost $2450....The only problem I had was my kitchen area and the rest of the house was flowing fine. I told them no at this time. They charged me $247 ...they did not fix the problem and wanted to sell me on additional labor that wasn't needed...I was suspicious ...I went on line
and found a company with good reviews on yelp. He is an independent and I explained what YES said and he said it sounds like the kitchen would need hydro jetting. He quoted $350. He came over the next day and completed the job. He did recommend I do my main drain to get all the gunk into the sewer lines at the curb. He said to look into his camera first to see what he saw in the main line. There was the gunk so I had him do it for another $350 and he had me watch his camera on what he was removing and clearing. This is an independent that has alot more customer service and not trying to gouge the price on its customer. These larger companies have alot more over head and try to milk the customers on unnecessary charges.
Eric R, Mike T, Alex B and B K, I totally agree with you folks..... YES = NO

Irene M.

7/16/2016

I am giving a 2 rating only because the installer and techs had great attitudes and customer service. Back in November Yes came and charged me almost $2K for work on the HVAC. In Apr when we began to use the HVAC the secondary condensation lines begin leaking, 1 over the sliding doors in the back and the other under the window of the upstairs bathroom, leaving a rust stain from the water. I have lived in this house for 16 years and this has never happened. Phil came out and went into the attic for about 5 minutes and tells me that I have a crack on the panel of the condenser coil panels (which tech, Shawn who came out) corrected that and said it was the evaporator coils. Phil said that the repair would cost over $8k and a new one $10K (this is with a discount because I had spent that money for repairs earlier). Me not being more diligent and trying to let the experts do their job agreed to a new unit which they were able to install the same day. The next day I still had the leak from the secondary condensation pipe. So the existing problem still existed after I spent $10K on a new unit. Phil promised he would make this right and sent Shawn, who although had a very great attitude and wanted to make things right, went up in the attic. I also went up to take a look and saw where the initial installers had left some remanents of the pvc, looked like the p trap for the condensation for the unit they replaced. Also the pvc line for the secondary line was not covered up under the insulation like the rest of the pvc so it looked like some had done something with it. Shawn says I have some good news, it looks like the secondary and primary condensation lines have been somehow hooked in line together. So I asked the question how did the happen if it has never leaked in the last 16 years and you guys are the last ones to have worked on it in Nov? He of course wasn't sure how to answer that but asked me since their is no leak does he want me to leave it like that? I told him, if the secondary is placed over the sliding door so that you will notice there is a leak why would I not want that fixed? Also why would I want the water dripping down on us every time we go in and out of the door or entertaining people. He made some repairs and again it was leaking. I texted and called Phil several times and he never responded. On Monday I called the company to request to speak to a manager and they said it takes 24 hour to 48 hours for a return call. I thought great response for a customer with a complaint but waited anyway, so Friday no call so I call back in the morning the receptionist says she will email her to have her call me that day. Says Colleen is here but not in the office but I will send an email and she will call you back. Well guess what? Still no call. Well Shawn came back out on Tuesday to make repairs again and when he came down he said he just rerouted everything to the primary so I no longer had any secondary lines in case of an emergency. This really made me think, what the heck, I just want it back to the way it's supposed to be. So if I have a major leak up there it has no where to go but inside the attic??? He went back up for about 15 minutes and said he fixed everything. I have not gone back up to see what repairs were made. So I spent $10K on a unit I feel I did not need as it was working fine and condensation lines were either redone when they came and made repairs in Nov or clogged and a wrong evaluation was made. Am I happy, no, but I did commend and tipped the installers as they were very courteous, the gal that answers the phone was very courteous even though she made no effort to make sure I got a call back from the manager and I tipped Shawn who was very professional towards me although not sure that repairs are made properly. I will be writing to the corporate office to find out of this is their standard of customer service. Also they were able to install my HVAC the same day I agreed but I had to schedule the repair of the trim and cover for the entry to my ceiling as YES never did although I called 3 times and also received a letter from them saying they were so busy they would not be able to get inspection done by the city until Oct. Hmm...will it be too cold to run the HVAC then?? And also had to call both times to see when Shawn was coming back to make repairs. I did get a response back from Phil the first day I called for a request for Coleen to call me back. Maybe I am just having a bad experience, I hold Phil accountable for a bad assessment and Coleen (excuse me if I spelt the name wrong) for not taking the time to respond to a customer.

Beverly S.

09/12/2022 12:00:00 SA

We've been regular customers of YES Plumbing for a couple of years and have the annual contract, which gives us a discount. DISCOUNT my Bootay!!! We already bought the faucet from Lowes (it would have cost $152 to have Lowes do it), but since we were regular customers of YES, we declined Lowes offer. It turns out that YES was going to charge us $380! So basically, we got a $40 discount from YES so $340ish to install a faucet. For a 30 minute job, they wanted over $300!!! We told them NO! Get out!! They also quoted us $8,000 to repair our air conditioner. Not a new AC unit, but 8k to repair (and that's also with our discount). Don't fall prey to YES Plumbing. Just say NO to YES!

Susan W.

8/18/2019

I scheduled an AC tune up through Home Depo for $60.00, YES Air Conditioning came out and said my unit was to old to tune up.. I never received the tune up but the field rep talked me into a $169.00 package for AC and Plumbing maintenance for the year. He said it would cover all the plumbing and air maintenance for my home for a year.

I wrote a check for $169.00 for the yearly maintenance, the next day someone calls from YES Air and tries to sell me a new unit. I told him I'm not looking for a new unit I paid for yearly maintenance I was informed that that doesn't cover maintenance or repairs.

Needless to say it was a bait and switch! When I called to cancel this useless service they stated that they will refund the $100.00 but charging me $69.00 for the tune up I never recieved aside from the fact the cost for a tune up that Home Depo told me it's actually $60.00.

Basically the tech came out, didn't do a tune up, talked me into a $169.00 yearly service contract that doesnt cover anything.

Now i have to go down to my back dispute the $69.00 charge for no services rendered, bait and switch and false advertising.

LOOK SOMEWHERE ELSE FOR HONEST SERVICE!

saul s.

05/03/2013 12:00:00 SA

So I was in the market for a new HVAC unit and I thought I'd go through Home Depot because I have favorable credit terms-and they use Yes! Air Conditioning & Plumbing. So I scheduled their free assessment. Their guy turns up on time and does the inspection then presents me the estimate for $8900.
So I start questioning the guy how come so much? Well he explains, 'a new 15 SEER unit is the minimum standard and you need a 3.5 tonne unit and building permits and inspections blah de blah'. At this point I informed him that I know 15 SEER isn't the minimum standard and that you only need building permits if you are changing structures and given a 3.0 tonne unit had done the job for 19 years why would a bigger unit be needed?
So the guy gives me the sales talk and with extra waffle. Then I produce my little ace in the hole. I already had a quote from another firm for $3900. They were doing the same service, but weren't upselling models. The guy splutters and then tries to change tact and say this is one of many options. By that time he had already lost my trust.

This is essentially what these companies do. The representatives are salespeople working for commission. A 10-20% commission on a $9K produces $900-1800 for the salesman.
They make more money upselling services and products a customer doesn't need. A $4000 sale isn't as good as a $9000 sale to a salesman and they know once a job is done you have little choice but to pay for it.

Patty T.

8/22/2015

This review is for the air conditioning service.
Phap N. was excellent according to my sister-in-law and brother who were there to observe his work. But when the work was completed and the attic door was missing it was not clear as to who would repair & pay for this replacement. The attic door was fixed today by the drywall person, Mark. I am very happy with the service.

Bob B.

7/30/2015

I had several items that needed repairing in different parts of the house. I have used YES! before with mixed results.

This time Rick was the lead working plumber. He did a superior job. I have nothing but compliments for his knowledge and the quality of his work. I will use Rick again without question and suggest him for others.

Vivian, the voice on the phone, was helpful as always. As the initial contact point, she is a definite strength of YES!

My mixed results from prior visits were founded in a tendency to upsell. No such issue with Rick.

Jet S.

09/09/2016 12:00:00 SA

Expensive, but VERY prompt, courteous and professional service of Premium Toilet Rebuild.

Ciaran M.

05/06/2017 12:00:00 SA

David C. from Yes! Air Conditioning & Plumbing arrived early and checked my air conditioning system. He found a lot of problems I didn't know I had, and made many suggestions to help with my system. He was professional and courteous.

Bin L.

10/10/2018 12:00:00 SA

Yes! Air Conditioning & Plumbing is the worst company I have ever encountered.
1. installed a heater of Bradford white, which has one star rating. The average life span ranges from 2.5 years to maximum of 6 years based on

consumeraffairs.com/home…

2. This brand is the only one they provide to clients. But they did not tell you up in the front. That means that they know what terrible reputation this heater has. So this company has no basic transparency, decency, integrity

3. The labor charge was: $2062 w/6 years warranty) and $2482 w/10 years warranty), much higher than average.

4. According to Rachel, bradford white is very popular, refused to admit this brand's poor quality and also refused the low rating on internet.

5. The best thing to do for yourself is never, ever do business with this company. They are truly scammer.

6. Though there is a comment, under my post, from this company. That is only for cosmetic purpose, I called the number given below, even no one ever answer to my call, let alone calling back to my message. The response was only for the purpose of painting itself as a responsible company, No absolutely not.

Leah W.

01/12/2019 12:00:00 SA

This company is big Scam and disappointed. Every time they come to give maintenance to my air conditioner or heater a few day later it broke. I have to call a different company to fix the problem. It looks like this people mess up with my system for me to call them back. The also mention ducted are dirty and they will charge me $1700 to clean them. I called a different company and they told me the ducted are clean. I highly don't recommend this com

Mark B.

12/07/2013 12:00:00 SA

Firstly, I refused the job because of the rudeness of the sales clerk on the phone. Against my gut I accepted the service when I got a call back by another representative because I was finding it hard to get a response from some of the companies that had good reviews. The guy came out trying to sell me a new system before he even started. Then upon realizing it was one wire that was loose he made up charges of $400. I know this because I told him to get lost got another company Et and M refrigeration who did it for free as it was such a small problem.

Absolute sharks steer clear, please heed my warning!

John G.

3/30/2023

Ten years later, and nothing has changed at this POS company

Chan P.

02/09/2012 12:00:00 SA

worst ac company, got charged $285 checking the ac to tell me it works, it took him 25minutes to make $285. Then quoted me some insane price to update my 3 ac units $15,000 each.
I only went with them cause homedepot referred them to me. Dont trust homedepot referrals. Hate homedepot.

Steve L.

04/08/2017 12:00:00 SA

Yes has working on our home for awhile now. They are reliable and always show up when they say! The work they provide is impeccable! The cost is a bit high, but the quality out weighs that! I would recommend that 100%

Susie C.

12/26/2020

Excellent response time. I want to say David Cufe was an honest Plumber. He explained the problem that I was having with the tankless water heater. Will use the company for anything else that might arise.

Darin F.

01/01/2013 12:00:00 SA

Where do I start? I got home from work early in the morning to find water seeping out from under my closed garage door. I opened it to find most of my floor wet and water spraying out of my water heater. I shut the thing off and thought about who I'd call. I should have just went to sleep and then tried thinking. I hastily and stupidly called Yes! since I had recently gotten one of their cards in the mail. Big mistake!

Sean Best was the individual who came out. He replaced the water heater. I paid $2,086 total for the water heater. He slightly damaged the wall behind the water heater. Ok, accidents happen (I guess). He told me about how bad water softeners are for water heaters when he saw mine and talked me into getting a whole house water filtration system for only $2,849. He told me it would soften water like my water softener, but without the salt. Also, a lot less maintenance. The filters would only have to be replaced once a year. I really should have gotten some sleep. I agreed. He came back the next day and took several hours to do this. While he was working, he dragged a long copper pipe up my driveway creating a foot long scratch. He also gouged up my hose bib with some pliers. What I eventually ended up with were two large blue filters hanging from mounting brackets on the wall in my garage and a bunch of copper piping which he soldered together. All of this was attached to the main water line into my house. For some reason I thought I'd be getting something else for what I paid. It did not look good at all. I just saw no way that what I ended up with was worth $2,849. He disconnected my water softener and left. After he left, I noticed that I had three leaks. I called Yes! and he came back an hour or so later to fix that problem.

I contacted the manufacturer of the filters and found out that they would NOT soften my water as told. I called Yes! and complained a lot. They eventually sent a different plumber out to remove this crappy looking mess of pipes and filters from my wall and try to put things back the way they were. He did the job and reconnected my water softener before leaving. I will look for his name and add it to this review when I find it. After he left, I noticed that one of the lines to my water softener was leaking. I just got a wrench and tightened it myself.

I just had a new water softener installed yesterday by a plumber named Mike Fox from Union Plumbing. Mike asked me who hooked up my water softener and I explained all the problems I've been having with Yes! and that one of their plumbers hooked it back up. Guess what? The in and out lines were reversed. He told me that I'm lucky the softener's resin tank didn't burst.

I've dealt with lots of incompetent people in my life. These two Yes! men are the latest entries in my already long list. Do not just call the first place that comes to mind when you need something done. I wish I would've read some reviews before I called Yes!

Debbie G.

8/25/2014

Our water heater failed and started leaking from the top. My wife had recently seen an advertisement for YES. They quoted $2,350 for a 50 gallon water heater. This did include installation and a 6 year warranty. Yes would not break down the costs between the unit and installation saying that it was all just one price. I don't understand this logic. The quote seemed really high to me so we said no. I quickly went online and found that I could buy a Rheem 50 gallon, 9 year warranty water heater from Home Depot for $450. I did just that. I got my neighbor to help me unload it and I had it up and running in no time. I understand that service and installation will cost extra. However, the amount they appear to be charging for the service seems really, really high. I wish I had read the Yelp reviews prior to calling them. I could have saved some time. I will now be reading Yelp before I call any type of service company.

Lisa L.

4/20/2018

I will NEVER be using YES! Plumbing for any of my repair needs. EVER. I feel every time they come out to do maintenance on a contract that they had sold me that the service person was trying to find more stuff that they can charge me for that I really didn't need nor want. Their installers are not there to repair or replace something that needs to be fixed but rather they are there to be pushy salesperson.

They're only receiving 1 star but if I had my way they would NOT be receiving any STARS!

Brian S.

4/20/2013

My family called this company out for a slab leak from the meter to the home and the tech was at first professional and all, but when he told me the price I told him sorry it was too steep for me at that current moment and time and he became all pissed, said I wasted his time and gas. My father told him off after that, they wanted $4,000 to fix the leak, I don't know how many people carry cash like that on them, so he offered to do a credit, I said I will try, but unfortunately my credit blew, so he then started telling me to max my credit cards out like they were his own.

The only thing I can say that was decent about this company was they kept the appointment time and even had a earlier one for me. The other thing I noticed is that two years prior my family used them for a sink that was needing new pvc piping and they tried to say it would be $400.00 dollars, what a complete joke, I thought maybe $250.00 or maybe lower, but $400.00 lol please, I went to home Depot and the everything was only $60.00.

Lisa P.

7/13/2020

So my air conditioning is not working. I called Home depot to have someone come out and give me a quote. I also called Lowe's and another company for an estimate. Well one company showed up and then the other 2 including Yes. I received a phone call from the Yes company and the guy was throwing a total fit because I had other ompanies out for a quote. Now when I scheduled for him to come out I did state that I was having others also out for a quote. While on the phone he was trying to belittle me. FIRST MISTAKE. Then he stated that I would need to reschedule, so I asked him to please give me a half hour. He sounded like a 2 year old throwing a fit and stated Fine, I'll sit in my truck for 30 minutes. I told him he was more than welcome to come in the house and if not In and Out was just down the street if he wanted something to drink. Again while on speaker, he proceeded to throw a fit, so I cut him loose and told him to leave. All I can say is WOW! I work customer service and he was totally out of line. Will never ever ever call this company again or go through Home Depot if this is how their installers act.

Jason A.

08/01/2014 12:00:00 SA

Called them to fix my Air Conditioning. Technician named Brent came out, looked at my AC (literally just looked at it), had me turn it on, listened to it, and said I don't know what you want me to say man and told me I need a new unit for $8,000.00. 8 THOUSAND DOLLARS, on a 1500 sq ft townhome.

Called an independent contractor (HPD officer who does side work), came out same day, told me $380, AC is blowing cold air full blast.

This company is a scam, never use them!!

DeLois H.

04/10/2018 12:00:00 SA

Amazing service today! Fernando and Wayne were fast, friendly and efficient . They fixed my garbage disposal and my two slow draining bathroom
Sinks ! I can highly recommend Yes! You won't be disappointed with the quality of their service !

Fred W.

6/28/2013

I had a water leak in my front yard and no water getting in the house. I called YES Plumbing and was told I had to replace 50' of water line on a two day job at a cost of $6,000 and they had to get city permits. I asked about fixing the water leak and was told they would not do anything if they could not replace the entire water line. I called another plumber for a 2nd opinion. I was told the coupling from the water meter had blown off and it could be easily repaired in less than 3 hours. Total cost of repair was $245 including a $20 part. The water line was fine..a coupling to the water meter had failed. YES charged me $75 to get an estimate. The Plumber that repaired the problem provided a free estimate. I saved over $5700 by NOT using YES Plumbing.

YES Plumbing is a ripoff and they should be banned in Las Vegas and Henderson.

Fred Williams
Henderson, Nevada

Michelle W.

7/17/2013

DISHONEST company! Convinced us all air conditioning repairs would be covered under our home warranty at a later date, then stuck us with the ENTIRE bill!!!!! Then recorded our phone calls and stated they had warned us accordingly. Its a shame when companies take advantage of new homeowners. Terrible.
Dishonest sales personnel and technicians!!!!! You will get fast service, but overcharged and swindled. DO NOT CALL YES FOR ANYTHING!

Gary E.

9/27/2015

You need to Stay away from Yes! air conditioning & Plumbing at all costs. Can you say Gouge, Gouge, Gouge ? The Water main in my front yard was leaking so i called Yes! plumbing for an estimate. Two technicians rolled up in separate trucks (Mike & Ryan). Mike the older tech stated that the line could not be repaired and needed to be replaced no questions asked. While Mike was writing up the estimate for complete line replacement Ryan began telling me that it might be possible to make a repair. Mike over heard the conversation and quickly shut the younger technician Ryan right up. Mike finally finished writing the estimate which came to a staggering $4300 dollars. Mike also told me that he needed to cut a hole in the garage drywall so he could look at the water line connection. My response to him was are you going to repair it ? He said well i can get another contractor here at your cost to repair the drywall . I promptly called another contractor Tittle plumbing who was able to repair the line for $350 dollars. Yes ! plumbing in Las Vegas is just another Atypical company that is not honest and is only interested in gouging its customers. STAY AWAY !!!!! If you don't believe me just read some of the other reviews on this company. Everyone says the same thing ! Hopefully they will be put out of business in this town. I would give them less than 1 star if it were possible. Their company moto should be Yes ! we can rip you off !

Joe F.

9/21/2021

Our backyard hose bib (where you connect your hose to) would not completely shut off. This at the handle, when closing it all the way, it was still leaking water out of the top of the valve. I slowed the leak using a pipe clamp which slowed the leak but did not stop it. We called Yes Plumbing for assistance and and estimate. Being a previous property repair business owner/operator, I KNEW/KNOW I am NOT good at soddering copper, thus we called the pro's. I was at work, so they met with my 90, YES NINETY year old mother. Estimate cost: $49.00. Deductible off estimate if service is used. As our front hose bib had the same issue, we got an estimate for both. Their price to replace PER WRITTEN ESTIMATE; $1,524.00., $1,475.00 IF we contracted for their service repair (estimate cost taken off). Parts research, Home Depot, the bib and the vacuum breakers (breaker required by law and thus needs to be there for a licensed contractor),...... Under $80.00 for all parts. THAT SAID and considering PARTS for a contractor are much less that retail purchase,.. that leaves the balance of LABOR $1,395.00. Needless to say, we did NOT contract with them for this repair. We DID however find a Journeyman plumber who knows how to sodder to copper, he provided parts and labor for,.... $200.00. Thus, BUYER BEWARE,...... The repair by/from this skilled craftsperson at $200.00 SAVED $1,195.00 in which,... YES PLUMBING should be NO PLUMBING to all seeking assistance. Of course we will not go any further with this as undoubtedly they would dispute, yet the facts and realities ARE what they are! I close with GET EDUCATED and do NOT get TAKEN by those our to TAKE YOU!

Esmeralda P.

12/05/2017 12:00:00 SA

Recently I tried using these guys for plumbing services on my sink in the kitchen because I thought since they were helpful in the past with my A/C unit maybe I would give there plumber a try but unfortunately I was wrong. I scheduled an appointment and gave them more then enough information about what I needed done but when they arrived (I forgot the plumbers names) they rudely told me that they couldn't do the job even though I explained it to them on the phone! so basically my time was waisted! I called this other plumbing company and they helped me right away. Do not use there plumbing services!

Kent B.

9/24/2019

Yelp took down my first review because they said it lacked details. So, here's details of our experience with yes! AC & Plumbing.

I went online to Home Depot's website and put in a request for AC service. Within an hour this company, yes!, called back and sent out a technician because of my request from Home Depot. Because I NEVER had to replace an AC before I listened to the technician/salesperson that yes! sent out. Big mistake. I was told by him that we needed a new AC. I have a 2 stage system and we agreed on an $8,000 purchase price/installed based on the fact that the technician/salesperson said I HAD TO replace both sides of the AC unit : The unit outside and the unit in my attic. The technician/salesperson scheduled us for 12 noon the next day for the install.

The next day at 10:20 AM we had a yes! employee show up and want to start work. We were not ready as he was 1 and 1/2 hours early but we let him in. The FIRST thing he wants to do is cut a hole in our master bedroom ceiling where the entrance to the attic is. WHAT ?????? CUT INTO THE CEILING ????? The technician/salesperson never mentioned anything like that nor would I have ever agreed to having my ceiling cut open. I then and there canceled the sale. I had to call the technician/salesperson and give him the cancellation form in person. (You get 3 days to cancel the contract they have you sign. The technician/salesperson was not co-operative but I made it clear I was cancelling and he finally picked up the form).

So now I have to go figure this out myself. Long story short, I found out I didn't need to replace the inside unit, only the outside. The company I called came over and had a new AC unit outside installed, up and running in less than 2 hours for less than half the price this yes! outfit quoted me. That's the good news.

The bad news is this yes! outfit charged me $672 for what they did. My rating for this outfit is ZERO stars but I have to give at least 1 star to do this review. Remember, never trust a man with little hands.

Jim M.

08/06/2019 12:00:00 SA

Not knowing better I contacted yes air as my air was not as cool as normal. ( they have radio ads all the time). They wanted 89 to come out but matched another company for 49.

When yes repairman arrived. He stated there was a a restriction somewhere. I was informed my coolant line was frozen and it would cost 1500 to repair ( drain coolant, clean and refill line). I was also told it would have to wait to be fixed ( 110 degree days), I was told my condenser was leaking oil and almost shot (700 bucks). I had my doubts.

I spoke to a friend who told me to run the fan and unfreeze the line. It worked to and is free ( temporary fix).

I then had another company come out who fixed the issue and for under 200 bucks and stated there was no need to drain the line and there was no obstructions in the line. The other company stated there was also no signs of condenser leaking and suggested a follow up later to make sure line was holding pressure and not leaking vs system not getting proper air from air filters and or blower had a issue. ( not sure if I have a leak or if yes let coolant out causing a low coolant reading). I would look around before calling yes. I will never call them again based off my only experience calling for ac service in 10 years. Seemed very over the top expensive.

Since yes air posted they cared. I reached out to them as personally the money I spent to have them out to possible get scammed after now 2 hvac companies have been to the house and informed me that everything yes told me was not needed and 100 percent out to get cash.

Spoke to there corporate and local office. Don't be fooled by there response. They do not care, did not really want to hear the story of what happen and certainly don't seem to want to issue a refund for there horrible service. They also did the phone call check box and say we'll call you back but never do now at this point.

If I could give a negative review I would. Horrible business practice. Seems very slimy and out to do not needed jobs. I would stay away

John M.

12/02/2019 12:00:00 SA

We just kicked this company out of our house for the second and last time. The first time they quoted a $2000 fix for a shower valve after they blew debris down the lines while installing a new hot water heater. Another company fixed the issue by replacing a cartridge for $200.
This morning we had the techs come out to fulfill our service contract. They started by telling us the hot water heater, which they installed, was installed incorrectly and would need to be redone at an additional cost or the maintenance could possibly do more damage than good.
How is a consumer supposed to feel anything but scammed with these business practices? We will never use this company again. Buyer beware!

Kate P.

04/07/2015 12:00:00 SA

So with the new AC company. My unit was diagnosed with a bad fan motor. 100.00 part and 65.00 service call which included cleaning my unit and further explained how to fix the plenium on our own.

Marci B.

2/27/2022

We had a great experience getting a new HVAC from Yes. Mark J came out to assess our current HVAC situation. He took pictures in our attic and used them to help us understand the work Yes would do when they came to install a new system. He gave us options on the types of systems he quoted us so we could get what we needed within our budget. On install day, Yes came and got the work done efficiently and cleaned everything up when they were done. Great experience with Yes and the team on our job.

Lauren S.

1/13/2018

Very disappointed after finding out Yes! Air Conditioning and Plumbing attempted to take advantage of my elderly uncle. They called him and offered to come out to do a free inspection of the AC unit they had installed a few years back (which he did not likely need considering the one they replaced was only 6-7 years old). After the free inspection they attempted convincing him he needed new insulation installed in his attic which would cost $4,000.

After reading many other reviews I am disgusted by this company.

Mike K.

11/07/2018 12:00:00 SA

I had to have another plumbing service in to the condo I rent out in Vegas to fix what they failed to. They did, however, charge 3 times the average of other plumbing services for the same job, 3 times what their technician had told me it would be over the phone. These guys are a shameless ripoff.

John N.

7/30/2023

Two weeks (7/21/2023) after the Yes! tech performed an annual check/inspection (7/6) set up through Home Depot our A/C stopped cooling. We were lucky enough to get another company out on Monday. They found that a 2-pole connector (two high voltage switch activated by solenoids) and it's wires were burned off probably due to loose connections.
Now wouldn't that be something the Yes! tech would have checked as standard procedures? Very suspicious?

Ellyn C.

8/17/2015

Get a second opinion, and whomever that comes from, go with it. Do not choose Yes! We were warned to get a second opinion and didn't. Here's the story:
We called and received amazing customer service from the first service call. The salesman told us what we needed (which was a $9500 replacement for heating/ac). He was all about helping...UNTIL we PAID. He wanted us to use financing, and when we refused, and paid cash upfront (leaving them with no interest payments), they signed us up, took our money, and didn't care. The first service installation guys were an hour late. When I called the office, the secretary said, oh, they had to go pick up parts. They should be there soon. A bit frustrated, I asked for a supervisor to call me. NO CALL EVER CALLED. The service team showed up, were quite friendly and efficient. They installed in a couple of hours, cleaned up their mess, and said that someone would be contacting us to repair the ceiling to the crawl space (they had to cut into it to get the until up there). Shocker....no one called to follow up. So, we called to find them and figure out a time for them to come out. Secretary said they'd call back in 30 minutes. NO CALL. We called again and they said they'd call back in 20 minutes. NO ONE EVER CALLED BACK. We called and set up the appointment for the ceiling repair. Guy comes and says he'll need an engineer to come in with him for the repair (after he asked if we even wanted it fixed. OF course we want it fixed). Funny. He comes back for the repair a week later without an engineer. He also broke the vent unit on this visit. He came back and fixed everything except for the crack. To this day...roughly 4 weeks later, we have never heard from them or seen anyone to fix the crack.

Looking to replace/repair your ac/heat? Don't say Yes! Find someone...anyone else...and go with it.

Cali C.

08/06/2013 12:00:00 SA

Please do not use this company. My water heater broke & they wanted to charge me 5500.00 for new water heater.. i knew they were trying to pull a fast one on me. Telling me that the water heater needs to be replaced or else it will start leaking.. I had called 2 other companies.. they didn't charge me for evaluation & told me that it will only cost less the 300 dollars.. while this yes airconditioning & plumbing charged me 80 dollars for just there evaluation only.. please do not use this company.. If you like please message me & I will be happy to give you a more trust worthy company..

Ron U.

4/20/2018

i will never use them again! you'd think i was a good client and they would want me as a client but they are crooks! i spent thousands for new units from them. then they tried to hook me on the service plan. it was $300!!!! like a dope i went for it. sure enough, the technician came and of course came down from the roof with 2 capacitors (??) and said these need replacement $300 as i remember. i screamed at him! why did he remove them? if i say no, he'll have to put them back. i can just imagine that happening. he lost my trust! all of a sudden he reduces the price to $150(+-). what a great discount! or was it. i felt so angry by this scam. i told him to do the replacement and when he finished i told him i will never use YES again. i never will. i am supposed to get another visit to check my units for the summer and i doubt they will refund some of my $300!! i'd be out of my mind to have them back. if there are people out there that can recommend a good honest air and heat professional, please let me know. don't buy into the service package, don'!. and if you have units on your rooftops don't let them go up to there to find something to bring down. these guys really are CROOKS!

Art Z.

7/17/2010

I am very upset that a YES! A/C technician lied about my A/C's mechanical condition after calling for a repair estimate.
He first tried to convince me to buy a new unit, $10,000 out the door, because he said my old unit wasn't worth investing money in.
After explaining that there was now way that I could afford that much for a new unit I had him quote me for a repair.
He then lied about what was broken with my A/C system and way over priced me on a repair on components that were not broken.
He wanted to replace a fan motor assembly and contact switch which were still fully functional.
His repair estimate was a total of $1,501.
I had a different company, Pleasant Air, come out two hours after he left for a second opinion.
The Pleasant Air technician repaired my unit in 30 minutes for $260 and said that the two components that the YES! technician
claimed were broken were actually not broken.
Very dirty techniques that should not be going on in the industry.
Shame on you YES! A/C.
I would never recommend YES! A/C to anyone after this experience.

Max S.

11/09/2015 12:00:00 SA

I had an appointment for a HVAC tune up/maintenance of my heater. I must say, David was very courteous, on time and professional. After 5 minutes he came down and told me the capacitor needed to be replaced which is normal after 5+ years. Long story short they charged me the usual $49.00 maintenance fee + $220.00 for the capacitor. Later in the evening I looked up the capacitor which costs +-$13.00!!! (same US made one they replaced) I felt so ripped off it made me sick to my stomach. Never again will I do business which such an unethical and dishonest company. I can understand an honest markup and maybe charge $50.00 but this is truly unacceptable. Money doesn't grow on tree. Lesson learned but just beware of their rip off tactics.

update: I called several other so called premier companies in the Las Vegas area and I was quoted half of what Yes charged me for the same part which would be acceptable.
Going through the history of negative feedback given I noticed the exact same pattern with their sales pitch (trying to sell me a maintenance plan, whole house air purifier, $10000 HVAC replacement, and exuberant pricing for parts or replacements.
Although they reply to any negative feedback they make no effort to personally reach out except trying to smooth talk their way out. They'll never set foot in my house ever again. Do your due diligence and look for honest hard working companies that don't try to rip you a new one.

Nichole Z.

5/20/2023

Jayrel was great. He was on time and honest about what we needed and not selling anything we didn't need. Great price for our maintenance on our A/c unit.

M L.

3/28/2023

Don't bother with getting an estimate for tankless water heater, why over priced and definitely wants to upsell their monthly warranty in order to get 15% off.

Michelle G.

1/29/2016

I had a appointment between 12 and 2 and they called to confirm the appointment. I didn't answer the phone but did call back 4 mins later on, well now they have moved my appointment from 2 to 4 due to me not answer my phone. That is crap!!!

Steve R.

8/21/2015

Last year, the condensation drain line for the A/C unit in one of my rentals clogged up, dumping water through the return grate into the hallway. Yes! guy blew the line out and said it will happen from time to time. But, if I signed up for an annual maintenance agreement, they would check it every year and make sure it doesn't happen again. They sent someone out on 8/3 to check the A/C unit. He never went inside & didn't blow out the drain line. Now, on 8/21, it is dumping water again and Yes! tells me it will be $50 to have someone look at it and will probably cost to have it blown out. They claim the drain is not part of the annual maintenance, even though that's what they used to justify the contract last year. It's all about the sales. Service? Not so much.

** Update ** 08/21/2015

After I posted the original review, someone called me and offered to send a tech out to do the inside work that they had skipped the first time (no extra charge). So, the tech goes out and opens up the return vent. They called me and said the reason the water is dripping in the hall is because the condenser coil is dirty and it's clogging up the the drain line. Cleaning the condenser coil is included in the annual maintenance but, oh, not THAT condenser coil. That one is hard to get to, so it will cost $1,000 to clean it. Again, it's all an excuse to try and up sell at every step of the way. I told the tech that $1,000 to clean a condenser is insane. He got snippy with me, then hung up on me.

** Update ** 08/23/2015

Not even two full days after the Yes! Man tried to scam me out of $1,000 to clean a condenser and hanging up on me when I told him that price was nuts, the unit mysteriously stopped working. Coincidence, or foul play? You decide - but I'll never let these people step foot on any of my properties ever again!

Swt C.

10/26/2022

I used this company for AC/Heat tune up through homedepot. Don't use this company as they would not only find anything during tune up, but also will rip you by charge three times more than the market price.

Don't do it!

Nicholas A.

07/05/2017 12:00:00 SA

Worker name Chris Williams was in our house trying to finesse us and after. We were talking about a second opinion and then he said thank you for insulting me then we all went outside then we were talking about him and what he is doing then we went inside he started to cuss at us saying F*** you a** h**** and a idiot it looked like he wanted to do something to us but we forced him to leave

Bill R.

04/03/2021 12:00:00 SA

They really have no idea what they are doing.
I had a leak on my water softner.... they said it was my water heater (3 year old heater bought from them) The installed a new heater which was under warranty..... charged me $650 to install... and said the warranty did not cover installation.!!!!
There was still a leak there the next day.... it was not the water heater at all it turned out to be the water softener right next to it.

The water softener repair man said I should have called them first.... he said The YES people are just out to make money!
650 Dollars gone!! For nothing!
Do not call this company.
You are forced to put up a one star minimum

Bette S.

6/23/2018

Our air unit went out on one of the hottest days in Las Vegas. We called YES. Yes, they came when they said they would, yes we decided to go ahead and replace the other unit as well, as we did not want to go through this again later this year or next. Yes, they had one in stock, yes they came and removed the two units with a crane that same day. Installed two brand new Courier Units. They had to remove all the old equipment in the attics as well. They are not cheap but you get what you pay for and we got very professional service and high-quality units. We will not have worry about the new units blowing out on us for the next 20 years. And YES we will continue to call them for service. My husband loves this company. No waiting for them to call you back, they come on time and when they said they would. We have used them before for smaller tasks as well. Great job!

Mary P.

04/11/2023 12:00:00 SA

I purchased a heat pump unit from them. The guy was so convincing while I had two already. Made me feel they were going to install the best unit. Ok I was convinced so I went with them the total 14000 plus. They came installed and left. I figured they would install what they claimed to. The next day I went out and found out they did not install the unit they claimed they were going to. I went through Home Depot. So called home depot and they were so accommodating. They automatically gave me 4000. Off the outrageous cost they charged me for what I did not receive. I believe it was the salesman who wanted to take advantage of senior citizens. Watch for bull from the salesman. This one was a lier.

Monty A.

8/30/2014

Joshua provided great service, sound explanations, good advice and did an all-around good job inspecting and repairing my air conditioning systems.

Kathy Z.

03/08/2015 12:00:00 SA

Had an incident where another plumber quoted an astronomical price for a small job. I had never used YES but decided to give them a call. They did the repair at a VERY reasonable price by a technician that was friendly, professional and experienced. I have found a plumbing company I can trust. Thank the Heavens!!!!

Mark C.

6/18/2019

Companies like this are the reason Yelp should offer ZERO stars. Yes! Heating and Air conditioning is an absolute scam of a company. I called to have our heating unit serviced/repaired. He comes over inspects the unit and says it needs to be re-leveled. I agree to the service after he tells me he can get it done for $190 (seemed very expensive, but needed to be done). I ask him to please also service the a/c units since that needed to be done (at $80 each, also very expensive). He finishes the work and gives me an invoice for $750!!! He then says the work was actually $380 (after quoting me $190), because it went 15 minutes into the second hour of work. He NEVER told me I was being charged by the hour. He gave me a quote for the work that I agreed to then changed the deal when he handed me the invoice. He then told me he would knock off the second hour of work if I agreed to sign up for their service plan. The plan cost $380!!!!!! So my opinions are pay double or sign up for an insanely expensive service plan?? Sounds a lot like extortion. This company is a total scam. I'll be disputing the charges with my CC company..

Tom G.

03/01/2014 12:00:00 SA

scam artists!Told me I needed a new heat exchanger for my furnace because of cracks.When I called to get estimates they sent out the same tech who looked at my unit and suddenly wanted to sell me a new furnace AND a new air conditioner!I had my friend who owns his own plumbing and AC business take a look and found no cracks and not only that but the furnace wasn't even opened or inspected!Phil from Yes is a con man and this is being reported to the Better Business Bureau

Dianne L.

7/24/2012

What a scamming lying rip-off!
They asked for my credit card on the phone while scheduling the appointment and assured me that they would not run the card. They just had to have it in order for the technician to show up. They showed up 4 hours after the appointment time, went up in the roof, ran the credit card for $275 without authorization and told us ihe air conditioner would be working in a few minutes. Now, another 4 hours later, still no air and they're not going to credit my card. Perhaps it will take up to 2 weeks to reverse charges! Really???
NO! NO! NO!

John W.

07/08/2014 12:00:00 SA

Over price. I had to pay for the diagnosis which they didn't figure out what wrong . And they tear off my isolation because they think not necessarily. and the problem get worse. In the end. They charge me $500 for charging freeze. And leave my problem unsolve. I asked my friend later on to fix it for 10 bucks.

Matt S.

8/20/2019

I'm honestly incredibly surprised this company has the rating it does. This is the worst company I've ever worked with in my entire life, in any way shape or form. THE MOST EXPENSIVE AND THE WORST CUSTOMER SERVICE EVER. If you use this company for any work you are making a terrible mistake. They charged us double what any other company would charge, scared us into thinking we needed repairs that we didn't need, left the job unattended for over 3 hours while we we're without any water, was told they would call me back about four times over the course of a week or two and they never did. This company lies to and steals from the hard-working locals of Las Vegas on a daily basis. It is so bad that I have filed a formal complaint with the Better Business Bureau in regards to work they did at my house. Do not sign any paperwork at all with these people. It's a massive money making scam. I did my research and found out they aren't even locally owned. They are owned by rich hedge-fund people from the East Coast and all they care about is money. I strongly recommend you stay away from doing any business at all with this company.

Kathryn M.

05/01/2017 12:00:00 SA

Yes checked my ac today When I got home tonight it was not working after I paid $221 for a part I might not have needed, I called them to report the problem and they said that they could not come back until tomorrow. I asked to speak to a supervisor who finally agreed to send someone over within an hour after I cried bloody murder as it was 83 in the house and that the ac was working before they worked on it. A Yes man came and resolved the issue. Given the hassle they gave me I am seriously considering not renewing my service contract when it expires.

Cynthia K.

4/28/2017

RUN!! Don't listen! Home Depot was offering a $49 tune up special and this company is the service provider! Wow! Don't trust them for that! Came out did the tune up and one AC unit didn't come on. They said it was due to a blown transformer and burned wires. Didn't really see it. Resid. Supervisor arrived and said oh it is an old machine - 20 years. You don't want to fix it - its not worth it. Quoted us $10K for a new one. We said Wow that's alot. Went over their great service; loan to pay for it, etc. Decided to get a few more estimates! WOW! Not only was the problem only a burned breaker and not the transformer or anything else but come to find out a comparable AC unit by ton and sear rating - $5700 to $6400!! Could of put 2 in for the same price as 1 with them!

Ludsteinbasser ..

02/11/2022 12:00:00 SA

I bought a mini split system from Home Depot and contacted them about having it installed on my garage. They use Yes! Air as their recommended installer. I scheduled an appointment and the guy came out the next day. I met him at the house and we went over the job. He had to call two different people to explain the job to them because obviously he didn't know what he was looking at to quote. He says I am gonna take all your info and will get you a quote in a couple hours. He leaves.... Later that afternoon I get a call back stating that the install would be 5100 dollars and the electricians portion would be 5-1200 dollars. On top of the 5100 because they use different electricians for jobs and their price varies???So a little north of 7 thousand dollars to install a mini split system. He also said that if they supplied the unit direct I was looking at 9-10 grand. I paid a little under 1000 dollars for the unit from Home Depot. Lol.This just doesn't sound right. I gave him my email and requested he send me a formal quote so I could look at it in writing and received nothing.

Lori W.

9/22/2015

Jun Armamento and Jacob Woolbright came out and serviced our a/c unit and did a great job. They were both courteous, friendly and professional. I would recommend this company and this service technician and Installation Specialist to everyone.

-Dennis Wright

Mika K.

3/19/2016

My AC heater unit had a problem. The gas heater would quit all of a sudden. We had no heat in the house. I had a friend look at the unit, and he told me that I needed a new roll out switch. I had never had the unit serviced, so I thought of calling a company and have them perform the tune up. I called Yes Air conditioning and plumbing. The guy showed up on time, went on the roof and spent some 10 minutes working on the unit. He came back with a long list of things that were totally wrong with the unit, and a repair cost estimate well over $1000. He actually said that I would be actually better off buying a totally new unit, since my current unit is so old (9 years old). I declined the work he proposed to do, and off he went.
I went to Appliance Parts Center store in downtown Las Vegas, got the roll out switch for $29 and installed it myself. I had to reset the thermostat and after that all was well again. We had heat, and I saved my family from financial ruin by not listening a word what Yes Air Conditioning Technician told me. I even called them and complained about the estimate, and said that these days people can write reviews online and tell all about your insidious cost estimates. They kept feeding me more of the same stuff. Totally untrustworthy company, and they will only rip you off by hundreds of dollars, and blatantly tell you lies. Back off and stay away from this company!

David D.

06/02/2015 12:00:00 SA

I called these guys up to fix a little leak in my house.I knew exactly where the leak was and what I wanted fixed but when the guys came over they said the leak could be anywhere. I pointed out to him where it was and he said no it could be anywhere you have to replace all your pipes. Then he told me the charge would be $9500 so I told them no thanks and they charged me $50 for wasting my time.To make a long story short I called another plumber and he said your right the leak is right where you say it is and he fixed it in a few hrs for under 500. Please do yourself a favor and do not call these guys they are total scammers. I'm so disgusted with them that every time I hear there commercial on the radio I change the channel. Really they don't even deserve 1 star they should be shut down and thrown in jail for ripping people off because I'm sure there is a lot of nice people out there that was ripped off by them I'm just glad they only got me for $50!

Mnm M.

08/07/2015 12:00:00 SA

Of course I was suckered by Home Depot and their YES MAN rep onsite at home depot location. Quickly found out just how Most if not All AC company's and techs are. YES! guys came out to my home and replaced something not needing replacing and charged me 275$ for a capacitor that was almost worn out which later I found out their is no such thing as almost wearing out. Then later in the year after my heater was working just fine it stopped working the next year and then found my heating coils disconnected. Don't trust YES guys nothing but crooks who owe me money for lies and deceptions. must be a bunch of rich idiots over paying for their services giving 5 stars to a crook company like that. Must be as YES MAN policy to cause damage or disconnect things not in use during certain seasons so they can comeback and secure more work instead of taking care of units and customers. Seems like they create more work behind my back lied to me and ripped me off for my hard earned money. DON'T BE FOOLED LIKE THE REST GOGGLE AND EDUCATE YOURSELF 1st

Dixon K.

03/02/2013 12:00:00 SA

(1) Last year they installed a new AC unit. They mounted the unit in the attic wrong and it fell braking the drain line and drain pan.. condensation turned to a lot of water flooding the attic and causing a waterfall to cascade through the bedroom ceiling. the repair team were worse than the three stooges.

(2) Their warranty inspector came out last week, claimed we had a dangerous crack in our furnace and it HAD to be replaced.... carbon monoxide danger.. went for a week without heat. Two other companies came out ( right now air and quality )and agreed, all gave bids ( yes' bid was over 9K) .. Finally a tech from Phoenix air came out.. had the furnace opened up.. there was NO crack.. The Phoenix guy forgoed an 8000 sale to be HONEST and ETHICAL
The YES tech doing the warranty actually gets a commission to upsell on the spot. He LIED ( proven !!!! ) in order to try to sell a 9000 system. I will repeat, hey LIED and started a dominoe effect as two other companies trying to get the business did so too.
DO NOT use YES, ARS, QUALITY or Righnowair. SCAMMERS

Pat W.

9/14/2016

I paid $169.00 on 12/14/2015 for home maintenance for summer and winter maintenance. They did the winter maintenance that day and it is now the middle of September of 2016 and I haven't gotten a call for the summer maintenance. Why pay for something your not getting.

Michael A.

12/05/2018 12:00:00 SA

I WISH I had consulted Yelp before engaging these folks for my second major work this year. I had them replace my HVAC System in February and the price was competitive, the supervisor was amiable, and the staff seemed to do good work. A complete installation of 2 heating and 2 cooling units took about 7hours. I re-hired them to replace my hot water heater. Didn't get a price break as a repeat customer, an apprentice and helper was put on the job unsupervised, and it took about 7 hours to partially complete with an additional 2-3 hours still to finish. This job should have taken 3-4 hours. Finally, when I addressed my concerns, I was made to feel like I wasn't entitled to complain, and just shut up, let them finish the job, and pay for it. Not pleased and won't use them again.

Mark G.

2/16/2012

They were a little late but called to tell me they would be. Price was a bit high, but they made everything work as good as new. You get what you pay for. Would use them again in a heartbeat.

Holly S.

6/21/2018

We called them for a a/c maintenance call. There is NO maintenance . They charge $ 98 to do nothing except tell me the unit needs $1000.00 of work. When questioned about Maintenance the answer was. A/C's really don't need on going maintenance... we just come out to tell you what's wrong. They withdrew the service fee. Save your money and call a company when you need work. Otherwise if anyone has suggestions for legit maintenance please let me know.

Carlos P.

7/13/2013

Our downstairs ac was acting up, it would work fine for a few hours then it would stop working for several hours, the 2 units are old but still work. Called Yes thinking they are reputable because of there adds and commercial adds.

I happened to run to the store across the street which took me 10 mins, Mike from Yes arrived and saw my wife as an easy target. He took one look at the ac units and since they are old told my wife we needed new units right of the bat. My wife is no fool so she was questioning him why we needed new units instead of him trying to assess or troubleshoot the faulty ac unit. He kept pushing 2 new ac units on my wife, never physically checked anything on the units, he did here a rattling noise when the fan turned off and right away he said the compressor was bad.

When i arrived my wife was upset, i spoke to mike and he said that my ac units were old and that the faulty unit had a bad compressor. I asked how can he determine that if he never physically checked anything. He told me some BS about the way it sounded. And quoted me 3200$ for a new compressor, labor and some fittings or something like that.

I asked him if he could physically troubleshoot the system to see if it could be something else and all he did was turn the thermostat on and off. Thats all he did on his visit.

I am an electronics technician and technicians actually troubleshoot faulty equipment then evaluate the fault. This guy Mike is no technician he is a sales person. Paying 75$ to have someone come out to my house and turn the thermostat on and off and try to sell me 10k ac units is not what I call a Joke.

Stay away, I'm sure there are a lot of people that this company takes advantage off. This company, specifically Mike is the biggest Joke in Las Vegas.

I called another ac company and they troubleshot and found electrical fault. Had my ac running within 2 hours and i paid 170$ versus 3200$.

Never will i call on this company again!

Renee D.

8/29/2019

RIP OFF!!! I had YES come out and flush my water heater and hook up my frig ice/water maker. The water heater went well. They did not have the parts to hook up my frig. They left to go get parts, although this job was not a special request and I would think they had parts on their truck, the plumber did not return for a hour and a half. I had to call dispatch to find out when/if he was coming back. He finally did and had to leave again for another part! To sum it all up. I spent five hours of my day off and spent over $700 and I still don't have water/ice coming from my frig. They said it was my frig that doesn't work and I need to hire someone who works on refrigerators!! Mt frig is about a year old.I will never hire YES plumbing again!!! I requested a supervisor to call and needless to say, no response!!!

Rene D.

9/18/2019

Got an estimate for putting a new garbage disposal in. Estimate was over $500. for an $88 disposal. When I asked how much they were charging me for labor, the answer was , well we don't charge like that, it's your disposal, but are married to it for two years if anything happens to it. I guess if anything happens to it I can buy 5 more of them for that price. I paid a $49 service fee for them to go over and tell me they were going to over charge me. It was either that or have them do it for over $500.

Mike K.

6/28/2022

Had a leak from one of our outside faucets, so we needed to turn off the main water supply. Called Yes & they couldn't give a price over the phone. So tech came out and charged $966 dollars to replace two outside hose bibs & vacuum breakers. My wife was there it took about 30 minutes to finish the entire job. We felt like this was price gouging, so we called several plumbers afterward, and they all quoted around $165-$220 per hose bib. If your looking for fair pricing, please look elsewhere.

Mahbod K.

9/15/2019

People on here think they got scammed because of the tech recommending services they didn't need, well listen carefully, my experience had everyone on here beat. My unit worked for a temporary period of time before the line froze and air would stop coming out. What I would do is turn it off for couple hours to unfreeze the line then turn it back on and it would work again. I decide to call YES to come tell me a price range to fix the freezing. Not to my surprise they quote me for $10,500. I need a complete new unit. That is what they tell me. This is to be expected because they are a business out to get your money. Listen here, the tech that came had the audacity to PULL OUT WIRES for the fan and pulled out the power wires on my unit without my permission. The next two days I'm wondering why my unit is not turning on at all anymore since the tech came out. I go up into the addict to see surely enough 6 wires are pulled out and dangling from the side of the machine. I had before pictures from the unit and those wires were not dangling before. So I called and demanded a different tech come out and plug them back in for free. My advice take before pictures of your unit with date and time stamp so if they make a mess of your property they can be held reliable. The pictures on my phone are the only reason I even had a case here or it would be so easy for them to deny that a tech had deliberately sabotaged my unit to not turn on.

Michael C.

10/23/2019

If they come to your house, say NO
There business model is profit over performance.

I called about a tankless water heater not working (under warranty).
They arrived, looked at the heater and said, there's no power so we can't do anything. Then they proceeded to tell me the unit needed to be flushed and union valves changed ($3000). And they'd come back for repair once I fixed the power.
Well, there was power to the unit. The technician had his voltmeter set incorrectly. When they came back, they again misdiagnosed no power, until I showed him to properly set his voltmeter.
They then checked the circuit board, which blew a fuse - 3 days later, they replaced the board, and it blew a fuse again. Then they said they'd be back after speaking with the tank company. Afterward, they called and said they wanted to charge over $200 for further diagnostics.
I dumped them, and called a competent company that fixed the issue on the first visit, within 1 hour.
This company just wants to up sell on every visit.
Bad company!

Rod C.

08/01/2020 12:00:00 SA

I tend to take negative Yelp reviews with a grain of salt. With a company the size of Yes, I figure that a higher than normal number of poor reviews could be explained away as a reflection of their high customer volume. Most businesses will have a percentage of people they could not make happy.
Nice theory, but where Yes is concerned, there is definitely something unsavory going on.
My story will sound familiar here. Our rooftop air conditioning unit gave out during a heat wave. We had purchased the unit from Yes over six years ago and it was still under warranty. So, I called Yes (without checking Yelp) to do the warranty work.
I knew that parts, but not labor, were covered by the manufacturer's warranty, so my main concern was the cost of labor.
The technician arrived on time and was very courteous. After inspection, he declared that I needed a new condenser fan and a capacitor. He declared that labor for installation would be $750. I thanked him for his time.
I then spoke with two different businesses who both quoted less than $200 for the work.
This is different than Yes simply being at the high end of the range. They are so far out there, it's hard not to conclude that something rotten is at the core of their business.
Like me, you may view negative Yelp reviews with a bit of healthy skepticism, but in this case, you can take them to the bank.

Dawn M.

07/01/2023 12:00:00 SA

Do NOT use this company.

I called them asking if they offer filter swap. I explained I provide the filters and didn't need tune up.
I got their offer in the mail stating $49 for the service.

The woman answering the phone stated she can absolutely get this done for me, total final price $49.

The technician however charged me $98.
When I asked next day why they charged me twice, suddenly they claim that I EXPLICITLY REQUESTED tune up.

Again, claiming they allegedly have recording of me stating I requested tune up. Never happened. I said I do not need tune up, again the only thing I ever needed was the filter swap.

I also have the conversation recorded on ring camera so I have my proof as well.
I again told this to the technician personally please filter swap, that's my reason for this service call.

Then when I complained, their alleged quality manager who was beyond rude, raising voice at me, and then of course hung up when I kept stating what service I requested, said she will fight the charge.
Okay. Well good luck with that.
I have my proof as well, service was supposed to cost no more than $49.

If you want to get scammed, go with this company.

Dealing with them is absolute nightmare.

Edit - to respond their comment below:

I DID reach out .
Just to be yelled at and told complete lies about my service call.
They state they have phone call recording. That is great! I reviewed the recording as well and it clearly states that I did NOT requested tune up. The primary reason I called for was the filter swap for which I was given special rate $49 TOTAL. Not PER unit.
Sorry to say but this company is nothing but scamming fraudulent bunch of folks.
Avoid avoid avoid!

Christa E.

5/15/2016

Their slogan needs to be Yes! Call someone else. Raw sewage backing up into the house last night and these guys offered to come out 12 HOURS LATER. Huh? Called Larkin, they came out immediately. Call them instead. Best part.....Rachel from Quality Assurance at Yes! calling me at 8:30 am on a Sunday to see if we still needed their help. Seriously? Love that they claim to offer service 24/7.

Yakaru D.

9/27/2012

I had a water leak at my property while I was out of town on business; I had my neighbors call Yes! as they were the only ones who wouldn't charge a huge service fee for a leak detector. Upon arriving they reported that my shutoff valve was broken (which I knew from my neighbors trying to help diagnose) and the charge was $600 for that. I knew it was a bad price, but I was willing to swallow that. After fixing that he identified the leak and quoted me $5000 for the repairs. When I balked at the price he offered to lower it to $4500. I know a thing or two about plumbing and this price was ridiculous. I called two other plumbers and both quotes were well under $1000. Scam artists pure and simple.

Joan G.

05/11/2016 12:00:00 SA

This company is a rip off---they gave us an estimate to do a job at our daughter's house that was sky high---$4500 when Pure Plumbing did the whole thing for $2500 and did it perfectly. YES came out to our house to give us an estimate on a tankless water heater---again ridiculously high estimate, way over what our neighbors heard from another company we learned the next day! My husband allowed them to install a water heater (traditional type) and that was a huge mistake---they charged us $2500 and I had to have them come back because the next day the recirculating pump didn't work---they failed to bleed the air out of the line the day before! A week later we discovered Pure Plumbing who installed the very same water heater at our daughter's for $1000! Never say yes to YES is our motto from here on out.

Eileen A.

08/08/2020 12:00:00 SA

We made a terrible mistake by going to YES for a capacitor replacement on our a/c. We were charged $1100. Yikes! That was with a discount too. Techcool charged $475 to do the same replacement on our 2nd property in Henderson. OMG, what a huge difference! Yes we were duped, never again!

German R.

4/21/2023

Went with Yes! because it was recommended by Lowes to replace our complete HVAC system. The no-pressure sales gentleman came out and assessed our needs and answered all our questions.
The installation was not as cut and dried as it should have been.
The heater/blower was original to the house and the cabinet housing had to be re-modeled to make the new equipment fit.
Hat's off to Zach, Miguel and Fernando for doing an excellent job! It took over 6 hours and during that time they were professional, polite, knew their job and definitely customer oriented.
My wife and I are very happy with our new system. Thank you!

Bobby S.

7/17/2015

I've scheduled Yes Air Conditioning and Plumbing before and as usual, the service was professionally accomplished. I'd especially like to commend Josh T for not only the service provided but his friendliness; it was very refreshing to have him service our AC unit. Thanks for the great work!

Jesy C.

09/01/2022 12:00:00 SA

I am giving 5 stars to this company only because of two people: Cris Larsen, and Sheryl.
We initially called Yes Plumbing because our AC stopped cooling 9pm at night Aug 22. I live in Vegas and it is considered an emergency when your AC breaks down in the middle of summer.
The following day a technician came in and diagnosed the problem. Initially i thought it was the capacitor to which he said it was not, and suspected it was a leak. Did a dye test, put in a coolant and then he said he would come back 5 days later. I said I would just call them back as I would check with my home warranty company first to see if they would cover the cost, but unfortunately they wont so after 2 days I called again to set up an appointment. Dispatcher said tech would give me a call. No callback. Again I followed up, still no callback. Third time after being frustrated they were able to set me an appointment for the following week. However the following night, same problem again occured. AC stopped cooling. At this point my husband and I lost all cool as it has only been 2 weeks that AC was checked. I was frustrated and mad to say the least with all this breakdown in communication and with dealing with the same problem twice in just two weeks. Sheryl was kind enough to accomodate and assist us in the middle of our complaints, irritation and desperateness in this 106F heat of Vegas and called Cris to came and check on us. After a thorough check, Cris found out what caused the issue- the capacitor! Quickly did a fix and explained everything to us in a calm, professional, and kind manner. This man is the one you would want to request for to check on your units. Cris Larsen.

Yes Plumbing should be thankful to this two, specially to Cris. They are the kind of people that you want for the job.

Michele C.

4/25/2021

I can see why they have only 2 stars !!!! DO NOT USE THIS COMPANY EVER.
The only thing good about them is their advertising. To start with they gave us a 2 hour window between 12 and 2 and eventually showed up a few minutes before 5PM. The person identified himself as Jose was rude, arrogant, obnoxious and snotty. When he finished his 10 minute inspection he spent 15 minutes writing up an invoice and then said he would not be doing the work. That after waiting 5 hours for a actual plumber. This place is all car salesman and hype. We can spend our money anywhere and will !!!!! Once again be warned; don't let them in your house or near your air conditioning unit because they are nothing but cons with an attitude !!!

Patrick O.

10/22/2014

I called this company to get a quote on a tank less water heater. The price was quite a lot. So I decided to go with a regular conventional water heater. It was 50 gallon heater and it was made in America. Not like the ones at Loew's and Home Depot. They also re-did some plumbing that I fixed yeas ago. When finished the job looked great. The plumbing they re-did looked great. It was a very professional job. I would like to thank Wayne and Joe. There customer service was some of the best I have experienced. They were on time like they said they would be. Joe had repaired my main water line in 07'. I will use this company again. Also a note they gave us discount for using them before. Thanks again for the great work.

Suzie K.

2/23/2013

For some reason my original post is not visible.
Stay away from this company.
1. They will alway be on time for a check up or free inspection, but they will always find $1000.00's in repairs and try to scare you into thinking
They are safety related.
2. They do not stand behind their warranties even if you have them in writing and always show up late for warranty work.
3. They do not take no for an answer and will pressure you by having a supervisor show up at your house and again try to scare you.

Thomas F.

03/09/2011 12:00:00 SA

So disappointed in the customer service! The technician that came out to my house to give a FREE in home estimate has the worst chip on his shoulder. Had the audacity to tell me that he didn't want to waist his time writing this up if I was just going to go with the lowest bid. His attitude was even worse walking out of the house.
So disappointed that a company would send someone like this to my home. When you hire a company to do things for you I would think they would want you to feel comfortable with them being there.
On top of all of this he was $1500 more expensive than they other 2 companies that have given me bids!

Joe F.

04/11/2021 12:00:00 SA

They're scammers my neighbors they told him I need a new AC on it because the compressor wasn't working when I arrived there IPhone they cut the plug off the compressor that is not normal they didn't want me to test it that's why they did it buyer beware of them they're a scam outfit

Janice B.

04/12/2020 12:00:00 SA

Our sewer line backed up this morning on Easter Sunday. Yes came out and said it would be $406.00 to fix it. We agreed and they tried to fix it with no luck. Then they told us it would be $ 1400.00. We decided to get a second opinion. We had Max Plumbing come out. I swear he was here 5 min and it was fixed. And for only $99.00. I will never call Yes Plumbing again!

Brenda N.

09/05/2018 12:00:00 SA

Daron came out to see where the water leak was coming from in my home. I have to say not only is he professional, but he's polite, friendly and answered all qmuestions we had. I'm so happy to see such an awesome young man working for this company. Thank you Daron for your patience and great customer service.

Egan L.

6/22/2019

Dont know why people use this company. Look at the reviews!! I had a leaky shower head. They took a look and said it will cost 900$. They had to knock out some of the wall behind shower which shared with my bedroom. Then said i would have to find a wall repair place because they wouldnt be responsible for patching it up. What??? You are gonna knock out some wall but are not responsible for patching it back?? So I declined and called another plumber. 150$ later it was just a part inside the shower handle. No walls needed to be touched.
DO NOT trust Yes. Yes they will rip you off. Yes they are crooks. You might get a good worker who wont scam you but probably not. Those guys dont last cause they dont make the company money by being honest. You are warned. Dont use them!!!

Christina S.

11/24/2018

This place is a joke, they came out to look at our MINOR pipe repair and quoted us at $350 to fix 2 connector pieces. I told them we got a different quote for $210 and they laughed and charged us $30 to come give us a ridiculous quote. They are way too expensive as from their other yelp reviews looks like they don't even do quality work. I wish I would have looked on here before even having them come and look at our house.

Matthew S.

11/28/2017

I have had several encounters with YES A/C and Plumbing. None of them have gone well at all and I will not be using them in the future and recommend that everyone use someone else as well. I will start with the most recent events. I received a bill from the water company that I was using way to much water compared to my past history. Yes A/C and Plumbing had been out just a few weeks prior(since I had purchased the water heater from them and it was covered by warranty) to my getting the notice to inspect my water heater and all was fine with the inspection. Come to find out it was a bad valve that was leaking water onto the side of my house in a remote and an area that I don't use much and didn't see the swamp. I called out YES and they were more than happy to sell me a new unit. However I picked a unit that would require a lager gas pipe be put into the house. They did they work, but as agreed by YES they didn't contact the city for approval until almost a month later and still have not contacted me to let me know if the work has been accomplished or not since I am a absent homeowner at the moment. I have called them on several occasions and no one knows if the work has been completed or not. Guess they don't want to get paid for this job!
I DO WANT TO GIVE KUDOS TO ART THE MAN WHO INSTALLED THE UNIT! HE WAS GREAT AND THE ONLY REASON THEY ARE GETTING A STAR AT ALL!

On another occasion I had them install an air conditioning unit. The men that installed the equipment left the area a disaster area, electrical boxes left wide open, and the trim work destroyed. I contacted YES and no one from the office cared enough to fix the multiple problems they caused. I spend several days fixing everything including redoing the trim around the attic myself. Completely uncalled for! They are off of my list of companies that I want to use in the future.

Jerry G.

1/21/2022

I tried to reach Sandra at YES plumbing to discuss what was very disturbing to me. I have recently left three messages with the operator but have not received a return call. I had a little water leak coming from a small shut off valve in a bathroom. Three men showed up at my front door for the service call. I was not told that he was bringing two additional men that he was training. With COVID a serious concern I should not have let them in especially with my husband and daughter still being under doctors' treatments for cancer. The main technician, Phil, said
there was no leak. When I told him when I turned off the valve it didn't leak but when I turned it on it started to leak. He then said yes she sees the leak. I had him look at another bathroom where the sink pull up stopper wouldn't stay down. They removed the pull up and left the dirty stopper in the sink with all the crud on it. This is what the estimate sheet included:
new filtration system at $7,973, replace two faucets & drains $1,224 with customer supplied faucet $352; new toilet $1,076; install customer supplied toilet $410; replace hot and cold shut off valve in hall bathroom $524; replace faucet & pop up drain $612; install customer supplied toilet bidet $216. I was in shock at the pricing. I put the $249 on a credit charge and they left. I researched on line the cost to replace a shut off valve : between $70-$150. I had another plumber recently told me he would have charged $85 for the same work! I will not use Yes Plumbing again and I will not give my friends a referral. Taking advantage of seniors like this is unforgiving.

;

MJ E.

12/12/2017 12:00:00 SA

Two days after our hot water tank had been moved we turned on the heat. Problem was, there was no heat. So we called Yes. The technician pulled the access panel and discovered that the water pump was unusually hot. He showed me a spot on the heating coil and claimed it was leaking. He said the system was shot and everything needed to be replaced. He provided us with a $9500 quote insisting we give him the go ahead ASAP because Christmas was coming up and it might be difficult to do the work over the holidays.
Next, we called Infinity for a 2nd opinion. Their tech had us up and running in 2 hours - there was an air lock in the hot water line. Nothing was or needs to be replaced.

Trish S.

11/14/2016

I placed a call Sunday to Yes. They were quick to arrive (that was good) no extra charge for an estimate on Sunday. Two men showed up. After looking at my unit they stated I needed a new one. While one guy was looking at the cause of the why the pilot light would not stay lit the other guy was yelling at me saying you shouldn't have the monkey you got the last time to put in this one in. It's not up to code and if you sell the house and it burns down the house you are in trouble!!!!! He went on and on. So he looks through his book. I was quoted and given paper work for 1,800.00 for a new water heater 40 gal. Wow that's not even the whole story. The unit was still under warranty!! So the younger guys said to me. (call this number its under warranty and see what they can do for you)

I told them I thought 1800.00 was out of the question and the older sale person was like your not going to have us put one in right now. No, thank you.

This morning Monday I placed a phone call to the warranty company Whirlpool it was in fact under warranty I just had to bring it to Lowes and have them exchange at no cost!!!!!!!!!

So I placed a call to Yes and let them know what happened. I don't believe they even cared. I told them I would have been pretty upset if I paid 1,800.00 and it was still under warranty.

Dennis V.

10/08/2014 12:00:00 SA

I REALLY don't like this company.
When first calling, I wanted to make sure there wasn't an estimate fee. She assured me there wasn't.
The guy came over, and wanted to charge nearly $300 to change a garbage disposal. (ridiculous). I said forget it, but still got slapped with a $65 show up fee.
I called to fight it, and she claims she listened to the recording and that she mentioned the fee. Of course, she wouldn't play the recording for me. I never would've agreed to allowing them to come over and pay that much just to 'look'. That's just dumb.

I bought a garbage disposal from Home Depot with installation for less than $150, and still running strong years later.
Stay away if you can - there's waaayyy better alternatives out there!

Glen B.

09/07/2018 12:00:00 SA

Needed someone quickly as we were only in town to try to sell my dads house. AC was not working correctly. Alex showed up within a few hours. Extremely thorough and professional. Checked everything out and ended up it was all ok no issues. Just the closed up home was really hot and was taking time to cool off. Alex was so honest and on top of It he waved The service charge!! Awesome service!!!!thank you

Daniel W.

01/06/2019 12:00:00 SA

Company told me that the ducts and coil for my AC system needed to be cleaned and it would cost about $1,400 to clean both units. I found this odd since I got them cleaned about a year prior. The fellow showed me a picture of the ducts and said they were dirty. They actually looked cleaned to me from the photo but I'm not an expert. I called another company for a second opinion and he said the ducts and coil were completely clean. I don't like being cheated and sold on services I don't need. Not going to use this company again.

Naomi P.

1/16/2015

craig lugo and kelt bell were great! They checked out my furnace and i enjoyed talking with them! very personable young men

Lazam M.

7/26/2022

On jul,26,2022 Mr.Steven Gumber comfort adviser from YES ! CONDITION &PLUMING did stop bay my House on time for opponent for my Ac unit..
Mr. Steven Gumber was professional he knew what he was doing and most important he was my live saver . Las Vegas on summer days 112 or 120 it saved me and my family from the heat and over heat 110 F outside and 130 inside the house, My self and my family we are thankful to best EMPLOYEE from YES ! company that's Mr. Steven Gumber. All paper work was done professional and with his help I was approved in 5 minutes . After few phone calls from Mr Steven team off technicians came with brand new equipment. The installation was done professional clean and fast thanks to Mr. Steven who was calling me and checking asking DO I NEED ANYTHING AND IS EVERYTHING OK Thanks again to all employees from YES ! AC & PLUMING FOR SAVING MY FAMILY GOD BLES YOU PICTURES ARE ATACHED FOR WORK DONE AT MY HOUSE .
I HIGHLY RECOMMEND THIS COMPANY FOR ANY HVAC WORK spesaly Mr. Steven Gumber

Jerry L.

09/02/2021 12:00:00 SA

I called Yes! about one of my downstairs HVAC units not working. He checked out the unit and said I needed a new one to the tune of over $14,000, but that he could patch it up for about $4,100. I decided to think it over and called another company. They came within the hour and did not tell them about the previous estimate from Yes! After a few minutes of looking at the unit he said that the capacitor had gone out and that he had one on the truck. Fifteen minutes and $250 later it was blowing ice cold air again. ALWAYS get a second opinion.

Claudia S.

7/19/2018

NEVER HAVE YES do your service
We purchased our furnace through YES! We've been loyal customers for 10 years.
Had a technition come out because the blower motor was making noise (on a Monday) He said we needed the fan replaced, he'd order the part and it should be Wednesday, I called them when he didn't show up and they said the part wasn't in (would have been nice if someone would have told me that) then they said Friday...no show on Friday, called, part not in. I said How about you call me when the part comes in and we'll schedule the appointment. Waited 3 weeks...then the unit broke completely (while waiting for the part) I called they said I cancelled the part to be fixed!!!
BS...NO WAY did I do that.
So another guy came out and this time it was going to cost us $1,350 instead of $300!!! By now our house is 95 degrees...just fix it....he left after an hour and 2 hours later it went out again. He came back and the condensation line was clogged, fixed it....6 hours later (9:00 that night) it went out again!! This time no one wanted to come out.
Next day ANOTHER guy came out, this time the pipe to the condensation line was BROKE.
So 5 days without air all because of poor service. NEVER AGAIN

Fabian V.

9/30/2017

I was looking for a quote on getting my AC unit replace. The current units is working right now but its an older unit so I was looking for more efficiency. So I had their salesman Mark come over to my house and he was just that a true salesman. He just kept pressuring me to make a deal. He kept going outside to talk to his manager to get a better deal and saying he can only do this today/right now because its the end of the month. I appreciate him trying to give me a good deal but its professional courtesy to let me think about it. After I finally said that I don't want to be pressure into making a decision he just got upset and basically called me stupid for not taking the deal. WORST CUSTOMER SERVICE EVER!

Emily C.

1/28/2021

This company has come to my house twice. Both times, they charged me $500!!! For the same issue, I called another local family-owed company that's been here for 42 years and they charged me $162.00. This company is a TOTAL RIP-OFF and the senior plumber who came along with the junior guy both times is full of it -- training the jr guys to not leave without charging $500. BEWARE or just call someone else.

P B.

08/11/2023 12:00:00 SA

I would not recommend this company at all. They significantly overcharged for the services compared to other Vendors in town. I just had my AC Condensor Fan motor replaced with them and they charged me $ 1300 which is insane. The motor itself cost $ 150 on amazon and it took less than an hour to replace it. I don't understand what kind of labor charge they are charging for one hour Job. I was out of country and my parents were alone at home so they could not shop around and get estimate from other company.
So please make sure you check the price with other vendors in town before giving any work to this Vendor.

Douglas C.

2/18/2022

I really need to send out a warning that use this company to be very very careful when they inform you that you need a major repair.
I was recently experiencing problems with my furnace in my Silverado Ranch home. The furnace would keep kicking off after running for a minute or so and then not turn on at all. I called Yes and they sent a repair man out. He seemed very nice and went into my attic. After between 5-10 minutes up there he comes downstairs and tells me that I have major issues. He started rattling off all of these problems (heat exchanger etc. etc.) and tells me that it would cost more to repair the furnace than to replace it. He then miraculously immediately pulls out a brochure to tell me that I need a brand new 5 ton unit for the price of $8900.

While I was of course beyond skeptical. I told him I would think about it. He told me that the furnace wouldn't work and that it likely would never turn on again but lucky for me,they were offering no interest for two years, can come back today to have it installed and it will be installed by the end of the day etc. etc. etc.

He then wanted a 79 service fee (for literally showing up for 10 minutes and conducting a sales pitch. I paid him and he left (was literally out my door within 15 minutes of when he showed up).

Well, long story short, I called another furnace person. They showed up and went in the attic and cleaned the flame sensor. This took about 20 minutes all in and the furnace has been running perfectly since.

So the moral of this story is before you use Yes plumbing and heating and they tell you you need some type of expensive repair, absolutely get a second opinion. I could literally have been taken for $8909. as it is I was taking for the $79 service fee when he did absolutely nothing but try to Belk me out of $8900 I actually cringe when I think about this Technician (actually high pressure salesman) taking advantage some senior that doesn't know better.

Buyer beware.

Gus F.

05/11/2023 12:00:00 SA

Ryan Griffin checked out my AC today. So professional and went through everything with me! He is definitely my YES MAN!!! I've used Yes for years and they never disappoint.

Cortney A.

04/02/2023 12:00:00 SA

Lowes recommended Yes through their Installation services online. The technician that came out immediately identified my water heater was nearly twenty years old and strongly recommended replacement including hardware. Lowes offers three packages one of which I did not qualify for due to my outdated water heater.

Jerry T. came out and replaced my water heater Saturday within about two hours. Jerry's communication was great and he kept me informed of each step during the installation and removal process.

Con: The customer service team for Yes called me more times than required during the initial quote through the final installation process and it was a bit annoying after a while to be honest. Most calls were asking the same information verbatim about my initial inquiry for service.

Judy C.

6/27/2022

I usually write yelp reviews with my busy schedule when I feel it will help future customers doing their search for a reputable and reliable company. I contracted YES! Air Conditioning and Plumbing for my HVAC system--a 5 ton and a 3 ton 4 star performance Carrier--the best HVAC system on the market. Both systems were completely installed beginning at 7:30 and finished by 11:30 this morning!! I'm so happy to have an air conditioning working today. Las Vegas will be 103 degrees today and 106 degrees tomorrow.

Thank you Steve Gumber and Mark for making this happen! The efficiency of your crew and their quick response to my requests were fantastic. The installation proposal was thoroughly provided. Steve was very informative and gave us many options to choose. We were able to decide what suit us. There were up to 7 crew members working here today! Preparation, installation of the two separate systems, and clean up were professionally completed.

Even Home Depot endorses this company for their service!

CC B.

08/04/2018 12:00:00 SA

I have always been a very loyal YES customer and you can tell by my previous reviews. Today I have completely decided that YES is NOT the company for me anymore.

I called to request an agent come out and check my units. They seemed to be blowing warm air out. This had occurred in the past and they were my initial call for that fix. I figured they should continue to have my business since they've been so great in the past. They quote me a $49 diagnostic fee, same as the last time they came out. They sent Brent and he did his thing my checking the units. He gives us his professional input. We need two new units approximately about 9-10g's.

*motor was completely out of order on one
*freon leak on the other which Brent said the type of Freon needed for these types of units is hard to come across or no longer used
Even said we have cheaper AC units so their life expectancy is about 5-10years.

I hear him out. Obviously I need to think about dropping 10g's.

He say's we can try to replace the motor in the one that is out which will be around $1000 and see how it works. I can see he is trying to remedy the situation, since once again 10g's is obviously a lot to think about. I still tell him I need to think about what we are going to do.

He is on his way out and then charges $100 for the service call. $49 per unit. I've never been charged per unit in the entire time that I've been a customer with YES. It was a bit of a slap in the face and dissapointing.

I tell my roommates what the deal is. One of whom works at a restaurant, she recommends I call this other company. Someone they've utilized in the past for their AC problems at the restaurant.

This company came out asap. Checked my units (no charge). The wiring on one of the units was kinda beat up. They replaced at no charge. Tells me about the same diagnostic that YES diagnosed.

*motor bad in one
*freon leak in the other

Can it be fixed ?

Absolutely.
*Motor will cost $350
*Freon leak fix, plus adding the Freon will cost an additional $250

Is it in my best interest to replace the units?

No, they still have life in them

How much to replace both units, if I decided to go down that route?

$5gs for both (you have the more expensive type of units) - including warranty and our guarantee to come out and do inspections on the units.

$630 to think about for a fix on both units over $1000 for a fix on one unit and two unit replacement of $5g's vs $10g's to think about.

Well guess who just won our business?

Overall just disappointed with YES.

Kevin O.

7/27/2017

Avoid if you can. They tried to sell extended warranty on overpriced water heater they just installed exactly 1 year ago, glad I did not pay the $169.00 because it covers nothing. Service guy claims that I already need anode rod at a cost of $341.00 on a $2000.00 water heater only a year old and warranty doesn't cover it. Service guys are friendly enough but will try to pressure you into sales and other things to float bill. Office help, schedulers, not very good. Check around, you can do much better as I am finding out the hard way. If money means nothing to you, than this company is for you. Further if you purchase major appliances from Home Depot, this is the contractor they use for installs, shop around if time allows it, you wont regret it.

Ren S.

4/28/2014

Last year, I had a problem with one of my air conditioning units. I called YES and the serviceman was wonderful--fixed the problem, didn't over charge, and was pleasant--actually lived in our neighborhood. We had such a good experience, we opted to purchase the Service Plan.

Well, when the plumbing guys came out, they claimed that my main water valve in the garage was causing excessive pressure in our water heater, which could damage it. The wrote up an estimate to replace the valve-- about $800.

Fortunately, I have a friend who's a plumber and called him to ask about the needed repairs. He bought the valve at the plumbing supply house for $20 and came over and made the repair in less than 20 minutes.

When YES called to schedule another 'service plan' inspection, I told the person about the previous visit, how their plumbers had tried to rip me off, and that I no longer wanted them on my property.

Instead of investigating further or offering to refund my Service Plan monies, she said Oh, sorry, ok....we won't be calling you anymore and hung up.

STAY AWAY FROM YES-- con artists, crooks, and rip offs!!!! If there was a 'less-than-one-star' option, they would get it. :(

Liliya S.

06/07/2018 12:00:00 SA

The best plumbing service!!! The best customer service!!! I had a leak from bathtub and it showed on the ceiling! Mark and Jacob did an awesome job! They found problem right away when another company spend hour and a half, and above tried to charge me $1500. Very professional team, fair priced (cost me $437) and even offered $50 off coupon on top!!! Will always use them in the future!!! Can't believe that found great plumbing company!!!! Trustworthy!!! Thank you Marc and Jacob!!!

Erich V.

06/08/2022 12:00:00 SA

My Fan Motor appeared broke ad it was very loud! However, Robert let me know it might be ok and he replace some other stuff first, such as the capacitor. He also provided me quote to repair the motor for down the road in case if it does break.

The price YES charged me for what they did seemed high but then again all labor work is expensive these days, even driving around in that big van of theirs must be very expensive due to high gas prices.

Therefore, at the end of the day, the repair price seemed fair to me The YES guy Robert was very professional and courteous.

This is my 2nd time dealing with YES and they were great both times. 7 years ago, I bought my HVAC system from YES. I am dissappointed that the unit I bought broke after 7 years, but that is NOT YES' fault. Also, I have heard that it is not uncommon for something like an AC Blower to malfunction after 7 years.

R S.

6/28/2016

I posted a review on HomeAdvisors.com as well.
Say NO to YES! Their charges are WAY too high! We have several rentals in the Vegas area. They came out the first time and said they couldn't find the noise the tenant reported. But when they came back again, they found it and replaced a motor. They charged us $49 for the service call the first time and $630 for the motor replacement.(The tech did offer a $50 coupon)
We then got a call from a tenant at another property. At this property they said they could repair it for a cost of almost $4000, but they could replace the unit for $8500. Well, we knew we could not afford that, so we got another opinion.
We found a company who would replace the entire system for not much more than the YES repair quote and thousands less than the replacement cost. We also asked this company what they would have charged to replace the motor on the first property. Almost $300 less! These people are a ripoff. AVOID...AVOID....AVOID!
Why can't these companies be fair in their pricing. Why do you have to take advantage of people? If you want the name of a GOOD company, I have it! But stay away from this company!

Nanie C.

09/10/2016 12:00:00 SA

Alex just check my unit. He went to the roof and brought his diagnostic equipment. I asked if the unit can be repaired, he said it has to be replaced. He said it was a burned out board and told me he does not have that. The unit cannot be repaired anymore and quoted the price for a new unit at $9900. Told him that I don't have the money so I was hoping it can still be repaired. He said no. When he got down from the roof, he said he will prepare an invoice. I asked him if he was going to bill me. He said yes. Told him that when I talked to Maria, I asked for a free estimate. Then walking back to his van, he kept mumbling free, free, free, I told him that was not nice of him. He gathered his orange cones, got in the van, and left. That was one of the rudest customer service I have ever received. Maria was nice on the phone and I didn't expect the technician to have this attitude. He pushed for sale of a unit, not the repair.

Bo M.

6/20/2015

NO! Just say no to this company. Had a water valve break and was flooding my garage. Called Yes Plumbing in Las Vegas, and they sent out two plumbers within 90 minutes. Great up to this point. They evaluated the problem, and then I was told how they price out of a book and every job has a flat rate and is non-negotiable. I was told about all the reasons that I was fortunate to have chosen Yes plumbing and all about their warranty. They told me they needed to replace a valve and install a regulator. Total cost...over $1,100.00! (This job took them two hours and I was able to find the parts they used at the hardware store for $120.00.) Seriously? That puts them at $475.00 per hour for labor! If you are in a hurry and money is no object, call these guys. Otherwise, call someone who charges time and materials, and you will save a ton of money. Yes Plumbing is a rip off!

Lori W.

12/11/2014 12:00:00 SA

Yikes! Buyer beware. I have several rental condo units in the Henderson area and I needed a rooftop AC unit replaced. A two ton rooftop unit, should run under $ 5,000, easily. The sales guy from Yes shows up and immediately launches into a speech about how all the other AC companies in town don't do things the right way and that's why they are sooo much cheaper. Uh oh. I immediately tell him to cut to the chase and give me the estimate which I expected to be high based on that initial speech, but the $ 8,500 actually made me laugh out loud.

That's $ 8,500 for a 2 ton rooftop Amana heat pump. And to boot, the sales guy got snarky and suggested that I would somehow be doing something wrong or substandard or illegal if I went with a different contractor because no body else in town pulled the right permits. Absolutely ridiculous. I got a quote the next day from Elite for a 2.5 ton Trane for $ 3,900. Half the price for a bigger system from a much higher quality manufacturer. I've had Elite install units for me before but I thought Home Depot was worth a second quote. Mistake. Don't waste your time and beware, Yes is ridiculously over priced. Elite has been a fabulous company to work with both for AC and plumbing, couldn't recommend them higher.

Andrea B.

4/30/2016

Scam Artists. Sounds like I have a pretty similar story to the person that needed the new ignitor. I was quoted the same $1200 price (for ignitor and motor). Interestingly, I had a second company come out and he agreed the ignitor needed to be replaced but said until he actually changed it out is when he could tell if I needed a new motor. How did the first guy know without actually changing it?
He also asked to check my A.C. units (not at all why this company was called). Of course, they were so bad and old, they were going so I needed to change them out too. And, at $5800. The second guy said, yes, they are old. But they are working fine. No need to replace them. Why would the first guy adamantly insist they needed to be replaced? That wasn't even the reason why he was called out.

When, I explained to the tech I needed to think about it. He got so frustrated. He flew up the stairs to get his ladder, jangled it as he flew back down the stairs, ran out of the house, slammed the ladder and tools into his car and was pissed off!!! He couldn't understand why I wouldn't change/fix my problem NOW! He told me I should fix it and raise the value of my house. (Wow, didn't know this company offers financial consultations during their visits too!)

Always get three bids. They were the first ones I called. Definelty would not use them. Even if I was okay with being lied to and ripped off (assuming I didn't know any better). It was the way the tech was so angry as to why I wouldn't have even called them back after I thought about it. What a shame! No reason to lie. Be honest. Don't try to upset and make the invoice higher. Just do the job, correctly and fairly.

Happy to say, everything is now working fine using another company.

Laura T.

6/27/2023

I signed up for their maintenance program and set up an appointment to get my free AC tune-up. Both of my units are working fine. The tech arrived, and within 5 minutes I was told that my capacitors were bad on both units, at a cost of $640 for the pair! Summer is starting so I okayed the work, only to look up later that the parts range from $20-$30 each (look them up, they're dual run capacitors for AC, one was 45/5 uF, the other 55/5 uF). I felt so ripped off, so I called the office and they essentially told me I already approved the work. Also, the actual replacement involves removing the clamp that holds the capacitor, and snapping on 3 lugs to terminals on the top of the capacitor. Mind you, I wouldn't mind paying an additional $100 for the replacement work, because it can be dangerous...but $640? Ruined my whole day.

K R.

6/22/2017

Absolutely do not use this company. After charging me $98 service fee for coming out to look at my AC. Which one was working and the other was frozen over and said they would need to come back when it was de-thawed. They never came back. When I called the company the next day to ask for a refund, the person who answered the phone was rude and in need of customer service training. I asked for the manager to call me back, and guess what? Never did. Don't trust this company, I would have given it zero stars if that was a choice.

Sue R.

11/21/2015

YES plumbing is the worse!!!!!! We had a thankless water heater installed and the tech did not use ancors to hold the pipe to wall. Also did not get a threaded pipe. Tech repaired 2 holes but created 19 more. We were promised someone would be out to repair and paint. After a wk we called back same story. We scheduled appt and they sent the same plumper out. No record of work order. Called again. They over charge and do crappy work! If not for emergency we would not have called. We stopped using them before for over pricing and workmanship! I would give them negative rating. Thankless system not working as described. May be due to how it was installed.

Additional comments
WE had tankless water heater installed 2 wks ago. Jacab was going to go thru the antic and run necessary pipe but decided to just go thru the house and run gas line outside. no problem. He put the wrong brackets on the pipe and it was falling off the house the same day. WE called him back and he but additional brackets and 19 yes 19 holes and gauge on the house. we called to have repaired and then didn't send someone. THen we called again and was scheduled for Sat am. 8 no show they send the plumber jacob who put all the holes in the house. He said there was no record of the work order. WE called Rachel again the manager who set the appt up. After getting very angry we have an appt for 11. it is now 12:15 and we called and they are sending the plumber. Again not what we need we need them to fill in all the holes and paint like they promised. This is absolutely insane the service or lack of we are getting.

Howard R.

09/01/2022 12:00:00 SA

Call for free estimate came out and says we need to run a camera first. I say ok and he writes me a bill for $329 to run the camera so he can give me an estimate!!

Sheri E.

5/28/2013

I wish Yelp had been around a few years ago when Home Depot ran a special to get your A/C and heater tuned up and checked out. We felt that it might be a good idea to do those things in the off season rather than run into any nasty surprises later. I had no issues with the timing or scheduling as some others have experienced. The gentleman came and inspected everything for $69 per the agreement. Somehow (and I'm still not sure how) I got wrangled into their maintenance program. I think I must have said yes because they offered me money off of services if I did. DO NOT MAKE THIS MISTAKE! They do indeed give you money off each service call/parts, etc... BUT they also call nearly every week to schedule a free appt to come and check on things. The first time I thought it was great--An ounce of prevention, and that sort of thing. NO WAY!!! All they did was send someone out that fully inspected EVERY bit of plumbing and air/heat system they could find AND recommend an up-sale on everything...even the plastic knobs to shut off my toilets ought to be replaced with something more durable. For the record, I had had to have my entire house re-plumbed just a few months earlier as the result of a lawsuit with our builder so everything was brand new. We declined any services at that time. Fast forward about 6 months--another appt with someone to check on things as part of our maintenance program. I mention to the tech that I wish there was some way to get a second unit as we have a 2-story home and only one thermostat and A/C unit. Well, there's no real way for that to happen, but he recommends a variable speed attic unit replacement that will lower our energy usage and keep the house a more even temp. The cost of this was like $6500 (with our discount from the maintenance plan). We talked it over and decided that it might make sense to upgrade the attic unit. We had also been told that when/if something happened to the outside unit we could upgrade to the highest SEER rating with the attic unit replacement we had chosen whereas our current one was maxed out with the 14 SEER we had. Luckily they had financing options that included a 12 mo same as cash option (though we weren't exactly sure how we'd come up with that amt in such a short period of time). It was installed promptly and works great. Another 6 months goes by and lo and behold the outside unit fails!!! It's the compressor. It's going to be $700+ to repair that OR we could just upgrade the whole thing for a few grand. I believe the initial amount was like another $6500! No way! I said...there's no way we can afford that...just fix the compressor, I said. No joke, he comes back at us with another, lower price. It was like buying a freaking car where the manager goes back and forth with negotiations. It came down to $5000 (still outrageous, but the new unit has a lifetime warranty and is an 18 SEER--highest unit residential will allow). Hubby and I deliberate a while. They will give us another loan with 12 mo same as cash. Ok, sure, we decide. It's installed, and works great! BUT--I can't get the niggling feeling out of my head that we should have negotiated the first purchase and gotten a better deal. (Who knew!?) Now NV Energy is offering rebates for newly installed, energy efficient A/C and heating units (which ours is) BUT they only contract with certain companies (of which YES! isn't one, and I'm not surprised) so no rebate for us. Plus, they keep calling us every freaking week to come back and check on things. My poor husband takes these calls on his work phone and finally makes the appt just to get them off the phone. They tell me that I should think about air duct cleaning ($1000+)! When I tell him that there is simply no way he admits that the ducts are probably fine for a few more years!!! Unbelievable! Bottom line: Try negotiating the price or get a second opinion and for the love of God, DO NOT agree to the maintenance plan!

Tracy W.

05/09/2021 12:00:00 SA

If I could give a zero star rating I would for this swindling company!!! Last week we paid to have the AC serviced. Then suddenly a week later, poof NO AC. Of course we call them to see what's going on because the week before he said everything was fine. Now all of the sudden it's either a $2000 or $5000 fix!! I called my home warranty company, and the POWER CORD WAS PULLED OUT! This is after the YES Technician came OUT! I strongly recommend that NO ONE ever use this company. They are dishonest and push repairs that are unnecessary and he had to have seen the POWER CORD was pulled out!

James J.

02/10/2021 12:00:00 SA

Called yes plumbing 2-9-21. Moen temp cartridge needed to replaced. two men showed up on time and wearing appropriate gear . They flat out lied to me about the work that needed to be done. 1300 dollar estimate for a $60 replacement part. DO NOT USE YES plumbing unless you enjoy paying more than things are worth. A LOT MORE! Handyman came over removed the part in 5 mins for 100 bucks total. You should be ashamed. Its a small valley, we talk . good luck

Lynn Z.

1/24/2023

Well, I can't give a complete report. I needed a water heater (which I bought from Lowe's), so I contacted the Lowe's pro desk and they said that Yes! was their installer. I called and Alex came out the same day, took measurements, and gave me a rough idea of the estimate. It was rather high! The written estimate never came. After several days, I called the company and the dispatcher said they had sent it to me. I confirmed all contact info and asked them to resend, which they did not do. A few days later I called again, but I was told they would resend it. Again it never arrived, so I called Plumbing Kings, who were prompt, professional and much cheaper.

Megan B.

5/13/2023

This is a review of Jesse Hernandez and his partner, Paul. They were efficient, friendly and seemed to know their business. Also went above and beyond with their part of the service.

I cannot comment yet on the unit(s) I have to replace or installation process ... I feel like I'm paying WAY too much but I need it done today and am paying a premium for that (by not shopping). They did discount - but it's still too high. I am praying they stand by their service and product they way they claim.

Dave S.

04/02/2019 12:00:00 SA

Just say no. We were paying $300 each year to replace an anode rode in our water heater, and finally my wife said 'lets' get a second opinion.' We got a real plumber in here and guess what, it cost us less than $100. I'm done with these guys, they were ripping me off with the 'regular servicing', etc. See Michael T's review, gouging sums it up.

Robert T.

07/04/2018 12:00:00 SA

Just say no to yes!
Had a leak under the kitchen sink called them
Spent 49 bucks for them to show up
They arrived in an hour
Looked at the leak and quoted be 6500 bucks to fix the leak
I asked him to leave after he said he needed to cut pipes
Regular plumber came in the next day 65 bucks out the door no pipes cut
Just say no to yes
Update
They refunded the 49 service fee
Would of hated to have them work on my house
Unethical plumbers

Greg H.

5/24/2019

Very professional, great quality. However, they are outrageously expensive. They also try to scare you off from doing things yourself. The supervisor assured me that only contractors with licenses could purchase 6 inch diameter ABS pipe and couplings. Wrong! Several places online including Walmart sell them. Wanted $1200 to extend three drain cleanouts approx 15 inches from inground. About $150 in parts it turns out. And would take me about 30 minutes.

Henry H.

02/10/2017 12:00:00 SA

Terrible company. I have a sales/marketing background and the technician they sent to us pulled every sales tactic in the book. Non-stop talking and fear mongering to get us to change out our whole air conditioning system. I wasnt buying it at all.

My parents hired this shit company via home depot(red flag right there) to come and do a simle service on our ac system. I dont know how a simple service, on a perfectly functioning ac unit can turn in to being advised to replace our whole system. Mind you this was on our vacation home, whose unit has literally been used for a 2 years tops.

My parents are old, and had i not been there the technician no doubt woulda sucked all the money they could out of them. I played dumb on purpose, so i can guage the character and practices of a employee/business and the practices of that scumbag technician makes me sick to my stomach.

At the end of the day, we paid for the service, while the technician strongly urged that we replace our whole system. Fast forward to last month, when i came to stay at the vacation house with a friend, who is an hvac technician. He checked out our system and said its perfect.

Beware of this company. I am a business owner myself and it sickens me that this business operates in this manner. Ive seen news reports about this company ripping people off. Avoid them at all costs!

Sharon P.

10/01/2017 12:00:00 SA

Worst plumbing company ever. Came out on a routine maintenance call with my elderly father and before I knew it had him sold he needed thousands of dollars in unnecessary plumbing repairs. On a Sunday. When I questioned the serviceman and encouraged my father to get a second opinion during normal business hours the serviceman threw an attitude, started arguing with me and would not leave us alone to discuss. Made it very obvious he did not appreciate me being there. I do not agree with their taking advantage of elderly people and the constant upcharging they have done with my dad on every service call. I will never use them or recommend them and would encourage anyone in the Las Vegas valley to get a second opinion before doing so because of their obvious scam and taking advantage of people. I give them a negative start but to post this warning yelp is requiring I give them one star.

B R.

06/04/2015 12:00:00 SA

I have been using these guys for years and they are always quick to respond to any issue I have and are always friendly and knowledgeable. I found a leaking pipe this morning and they just left my house after fixing the problem for me just three hours after finding it. They do a great job and I would recommend them to anyone with a plumbing problem. Having dealt with them several times and never having a negative thing to say about them, I won't use any other company!

James M.

9/16/2013

I called yes to come out for a water leak in my bathroom, service call $ 79.00. They advertise a discount for seniors, found out that does not pertain to the service call. I was told i needed a new facet only, i asked how much he showed me the paperwork $515.00 i said are you serious, yes he was after telling him i'll go to home depot and get one for $50.00 or less he said he would waive the service charge if i got it done. Needless to say i did not, i paid him 79.00 for the service charge and he said i'll tell my boss we overcharge i said please do . IS IT BECAUSE WE ARE OLD THAT WE ARE CONSIDERED TO BE STUPID AND DESPERATE WE ARE TAKEN ADVANTAGE OF? Well some day Yes plumbing if you live long enough you will see what it feels like to be treated that way. A never again customer and many of my friends also will never be.

Phyllis K.

9/16/2017

I cannot give any stars here. They overpriced the replacement of a mother board in my attic by 100%. Plumbers came out to check on my plumbing. Before they came my pipes were fine. After they left, doing just the check up, my plumbing now sounds like the dogs of war. I do not trust them at all. I believe they create problems that were not there in order to get business. Their estimate every time they set foot on my property is always around 10,000-12,000 whether it is plumbing or air conditioning.

Melissa C.

7/25/2008

My air recently went out, and yes we need air here. I called Yes's 800 number and the were kind enough to make an appointment for me the next morning. The man arrived promptly and was very friendly.
He climbed up on my roof and checked my air conditioner when he came down he told me that the compressor was bad and it would cost upward of 999.00 to fix all the problems that were wrong. He than stated that it would be best just to buy a new unit for (get this) $8494.00 yes that right almost 9000.00 for a new air conditioner that include the Crane. Well he pushed and pushed and I told him I wanted to look around.
I than called Be Cool and the man came right out with in the hour. he too climbed up on the roof found that the other guy had left the fuses out and there was nothing wrong with the compressor, it was the fan, he replaced it for 450.00 and said that there was nothing wrong with the air conditioner and we didn't need a new one. If we wanted one though he could get us on including the Crane cost for about 4500.00 what a difference.
He also told us that at Yes they work by commission only. I wouldn't go there to save my life.

Cash S.

07/10/2009 12:00:00 SA

Great service! We called cuz our freon was out and they came out the same day. They worked with us on a time and they came right on time. The guy was super nice and got us fixed in no time at all.

Bob W.

06/02/2023 12:00:00 SA

Bought a service package for spring and fall ac furnace tune up. Came today for ac check up. Checked voltage and rinsed off outside coils with just water. Used a low pressure hose. Took maybe less than 10 minutes. I could have rinsed off coils, which I do. What a waist of money and my time to leave work early for that.

Robert G.

3/20/2014

The worst! Didn't fix my AC just tried to sell me a $4000.00 water filter and a $3000.00 hot water heater. And those were the good guy prices I would get if I purchased a $400.00 service contract.

David B.

09/01/2021 12:00:00 SA

If I could give zero stars I would. DO Not call these people. They charged me $466 for about 10 min of work and no new parts. Don't walk, run away from this business.

Sharon G.

04/07/2017 12:00:00 SA

Thank you for the great service. Everyone is always very helpful and kind! I will continue to use YES! Thanks Sharon

RM D.

04/01/2014 12:00:00 SA

Really overpriced. I wish we would have shopped around. Will not use them again

A.J. S.

8/18/2020

I made the mistake of using these people for my ac. 3 years ago, damned near 20,000 dollars and had problems ever since. Today I had to replace half of what they did. You will be sorry if you use YES!

David C.

4/19/2019

Have Yes AC and Plumbing come out 18 Apr for both Summer HVAC service and later for plumbing check. Both Isreal and Phillip were outstanding. Phillip replace a flapper in my toilet and really above and beyond to resolve a tricky water seep issue. I've gone through 9 water heaters since 2001 and Yes was first to provide a practical solution with addition of a Flow Tech which I'll install later this summer. Again real pleased with service from both technicians.
Thanks again YES!

Kitty O.

10/03/2015 12:00:00 SA

I have the maintenance package so Yes! comes to check my AC in the spring, heater in the fall and plumbing in between. On Oct 1st they were checking the heater and had asked me about my vents and while we were talking I mentioned wanting to do some work on my attic. Our house is 30+ years old and has the original insulation which isn't up to today's standard. The tech asked if I was interested in getting a quote and the had a supervisor there in an hour. My attic was really bad it was only about 80 degrees outside at the time and in the attic was over 126 degrees and climbing. Mark Zedra explained our options and pricing/financing. We decided to get the full treatment and add a UV light into the AC unit to clean the air. I was even more surprised when they had people out within another hour or so of that to do the install. They were very thorough with explaining every step and put down plastic to keep it clean, they would have worn booties like you hear about in the radio ads but I insisted it wasn't necessary our floor is stained concrete and with plastic down it was slippery. I was very satisfied with their service and look forward to using them for a future plumbing project

Reg D.

5/30/2023

After having these guys install an all new and incredibly expensive air conditioning system in my home, I was told by another company that the air ducting that Yes! had done was not properly installed, and had become detached as a result. I called Yes! to arrange for them to come inspect their work. They immediately tried to sell me a membership package for unit maintenance before I redirected the conversation back to the reason I was calling which was their alleged improper installation of my unit. The person answering the phone told me that if they came to my house they would charge a $79 consultation fee, and then whatever else the technician would see fit to add on top of that to repair the work that, again, they are alleged to have done improperly to begin with. They were unapologetic and unwavering. That smiling guy giving the thumbs up on the side of their van would seem to indicate customer satisfaction, but in reality serves to symbolize an arrogant gloating over a profitable yet unethical approach towards refusing to stand behind their own work. When it comes to Yes!, just say no.

Nancy F S.

12/17/2021

Purchased a $169.00 yearly program. Had them come to my home to do air duct cleaning and to change my furnace filters (which are in the garage ceiling). I then scheduled a plumbing appt which unfortunately, they called three times to reschedule. I understood bc mine was not an emergency. I then rescheduled them for plumbing repairs. I did receive a call stating that they were running late and they would be to my home in an hour or two. Again, I waited. I then called their office, spoke with Jason who was unpleasant and said I had the wrong time for their appointment. I then waited several more hours with no call from anyone at YES. Then, I called their office again to cancel the appointment, and to request a refund of that yearly fee. The woman with whom I spoke said they would need to charge me the full fare for services if I cancel the program. Rather confrontational, I think. I am new to Las Vegas, and YES came highly recommended from some local friends. So, be careful using them.

Eric A.

3/13/2015

So I called out YES! Air conditioning for a check up on my A/C unit be fore the summer hit in Vegas. They we on time and the technician was very nice. Looked over everything noted that a few things that were worn but on a 9 year old system with little maintenance, it looked pretty good. He was checking the capacitor and said that they were not reading right and recommended replacing them. So I agreed thinking it was 50 to 60 dollars per part. I got the bill after he was finished and each part cost $195. What a shock. So as he was leaving I asked for the old parts and looked them up online. If I would have ordered them form Amazon I would be out 40$. Should have listened to my neighbor when he told me that they were extremely over priced. I would never recommend them to anyone.

Angela D.

04/07/2015 12:00:00 SA

You can call this company the NO Man! Last June I called Yes to do an air conditioning check. I was talked into their Yes Reward program along with their Dynamic Electronic Air Cleaner. The bill was $1685.00. With the Reward program Yes came out a few times to check my plumbing. Every time they came to my home there was always a problem according to them Each plumbing visit was going to be about $400.00 for the repairs. Fortunately, this time I said no to the Yes man!!. The Dynamic Air cleaner was totally useless. It did not help my sons' allergies or keep less dust in my home. I was told my home would be cleaner than a hospital!!:(
Obviously the technicians work on a commission!

The icing on the cake is that when I went to change the filter I was shocked (electrically) several times. It was very scary!

Lastly, upon reading over my contract, Yes guarantees 100% satisfaction. I called and told them I was not happy. I expected some type of reimbursement. They sent someone over, I was told there was NO refund! I know I was taken advantage of and please do yourself a favor and find an honest and reliable company. I would not want this to happen to anyone!! I am out $1685.00 but hopefully the Better Business Bureau can look into this!

Maria C.

05/10/2020 12:00:00 SA

Be careful when dealing with them. They would rather sell you something you really don't need instead of fixing the actual problem. They don't tell you your options. They just try to up sell one to make more money .
Better going with a small independent person.

Rich B.

11/12/2015 12:00:00 SA

When we stopped using Yes! for plumbing, we stopped having plumbing problems!

I wish we would have cancelled air/heat inspections too. The best air/heat unit on the market that Yes! installed only two years ago cost $395 to repair this year. Heck, we didn't even get a discount on the repair despite having a service contract with them for 20 years. Never mind what their website says. Everybody pays it! demanded our technician, meaning the diagnosis and repair fee.

That wasn't the worst of it. The most unforgettable part of the visit was when the technician discovered we might use another company to service our repair, he suddenly insisted it wasn't safe to leave overnight. When I asked him why it was safe to leave a few minutes before, he said I dunno. That's the way it is! It's a safety issue and I have to remove the part! ... Maybe because there was nothing wrong with it or the last inspector missed something? Who knows? Avoid!

Ryan R.

11/15/2019

This company saved my family. My heat exchanger had a crack in it somewhere not visible. Yes! found that my system was leaking carbon monoxide into the house during their tune up process!!! I immediately spoke to one of their sales guys and had a new heater and AC installed SAME DAY!

Two weeks later my hot water looked rusty so I had their plumbers come out to have a look. Turns out my water heater was rusted out and needed replaced. They had a brand new tankless installed SAME DAY!! I couldn't believe how responsive they were.

If you want it done fast and right call these guys.

LadyHawk F.

2/19/2020

A total disappointment !! I clearly and specifically explained that I needed help with an electric/intelligent toilet. However, the two men who came out both immediately declared they didn't know how to work on it. But they also were quick to hand me a sky-hi estimate of how much they would charge me to TRY to figure out how to fix it. I was warned about this company ... I should have listened. . Although the owner responded below with a very sweet note, the truth is that I called his company twice and the woman there blew me off and the folks at corporate advised me it is a local matter. Hmmmm. Guess it is a bit like McDonald's. The franchise doesn't always live up to the marketing.

Francesca M.

11/20/2019

I have never written one yelp review, but had to, with my horrible experience, with Yes! I have never in my life dealt with a company, with worse customer service.
Reached out 4 separate times, over a three day period, asking to speak with a supervisor, to express a problem I had with their service call. To this day, not one supervisor, has called me back to even see what my issue is. The lack of concern for a disgruntled customer, is absolutely mind boggling to me. There quote was also three times higher than other quotes I received for the exact same work. Definitely do your due diligence and call other companies. when thinking of using them.

Mike H.

09/03/2013 12:00:00 SA

They quoted me $7000 to replace the outdoor AC unit as well as the system in the attic but when I asked to have him break down the costs separately, as in how much is the 5 ton outdoor AC unit and how much is everything he's replacing inside he refused to break it down. He said they don't do that. I asked him, OK, say someone only needs their outdoor unit replaced with this particular 5 ton unit and he said he's not allowed to quote just that since I need both replaced. What???!!! Obviously a scam artist first, technician second. Do not use them!

Amanda R.

4/26/2021

Extremely rude. Kept canceling my appointments last minute. Brian inspected my air conditioner and told me I needed a new Condenser motor and mainline contacter. My home warranty sent another company out and they said everything was working perfectly. Brian was trying to charge me $1000 when nothing was wrong. Do not use this company. Save yourself time and money and use anyone else.

Brian J.

6/27/2022

Well, it took me a bit to get to this review, but with the absolute poor service I think it is necessary. Went through Angi's list and Yes Plumbing called to hook up our ice maker for a brand new refrigerator. In the process, they dented the front door. Long story short, it took Yes over 2 months to get us a repair check and we had to pay for the repair estimate up front! The part that really burns me is not only did they deduct the full amount of the initial repair, but they took it out of the damaged refrigerator payment. Pretty sure that is not allowed by law. Shame on YES and why are they even on Angie's List with 2 stars on Yelp? Obviously, I am not the only one that has had issues with YES.

Howie X.

2/26/2023

After a month of negotiation, we are finally agreed on paying the reasonable cost of parts plus little labor due to lack of service. The result is called satisfied but unfortunately no longer wanted to deal with this company again.

Justin S.

4/30/2018

These guys are crooks. Payed $29 for them to tell me I needed a new upper and lower thermostat with new heating elements. After I told them I would get a second opinion I did some looking around myself and found that the breaker was switched off. Once I turned it back on everything worked perfectly.

Todd F.

7/31/2017

Wow. What a RIPOFF. Needed kitchen faucet replaced and small leak under bathroom sink fixed. $530 bucks. WTF. I will never use them for anything and I will make sure everyone I know gets this info. Outrageous. Oh, had to eat a $29 evaluation fee. Really bad.
Had a REAL plumber come over today and charge me $100. Did great work, very professional. This guys got more experience under his toenail than the dude who quoted me that price.

Ted J.

05/10/2019 12:00:00 SA

This has got to be the most expensive plumber in the state of Nevada!
I had to $485 to have two sink valves replaced!
It took the tech all of one hour to complete!
Beware of this company and their outrageous prices!
Do not hire this company to do any plumbing jobs for you!

Arnold A.

01/07/2023 12:00:00 SA

Had a water leak outside our home that was coming from the faucet adjacent to the garage. Eric and Keegan arrived at the front end of the scheduled appointment window and was able to assess the issue. They were detailed, explained what they were going to do, answered all my questions and concerns and replaced the faucet, which stopped the leak. No complaints here. They were on schedule, prompt and knowledgeable. At that point, I was more concerned with fixing the leak than the price, which I felt was reasonable. Appreciate the service!

Evie V.

7/19/2017

Money hungry company that does not care about the quality of their service. Stay away find another. I call a month ago to put in a complain to a manager about a service tech and I was told that someone would get back to me. To this day no one has.

Alan H.

7/23/2021

Came to service outside AC units...Immediately tried to upsell to new units. The ARS owners of YES! obviously train the service personnel to exaggerate the extent of the issue, and scare uninformed customers into new products and services. If you seem somewhat informed, they back off and give you a array of estimates...mostly including simple tasks any homeowner can do (if properly explained). In the end you will get the highest price for similar service from most other vendors...Moral= Get more estimates than YES!

Frank H.

01/12/2015 12:00:00 SA

Thanks Brent, You were not only early, you were very professional . Next time I need service for my Heating or AC I will ask for your again!

Judy B.

10/06/2016 12:00:00 SA

I have had Yes! Plumbing and heating for over 2 1/2 years now and they are a very good company to have do work for you. I trust what they tell me what is needed for my job they are very honest and reliable. I really can't say enough about them. David C in air conditioning is a very polite and trustworthy technician. Say YES! to the job.

Rebecca g.

06/04/2021 12:00:00 SA

The Yes people are always courteous and willing to answer my questions. They stand always behind their products, even though much time has passed. I will always do business with Yes, and appreciate them very much.

Laura M.

06/04/2018 12:00:00 SA

We called them out to clear a clogged kitchen sink. The technician arrived and immediately starts to try to sell us on an annual maintenance plan for over $300. Then he says there is a $29 evaluation fee, which I was told when I scheduled service. We agreed. He then said he knew the issue and it would be $200 to CLEAR the drain. We agreed. After about 30 minutes of work, he was unable to clear the drain and unable to advise what the issue was. He then starting pushing for the annual contract and advising that the next stage was another $200 service which he could waive if we signed up for the annual service. When we said no to the annual contract, he said the charge for today would be the $200 service fee plus the $29 eval fee. WTF! The drain was not cleared!

Scam artists through and through who clearly do NOT even know how to do their job.

I chose them because of advertising and I was afraid of using a lesser known company. I have learned my lesson.

Mike A.

08/03/2023 12:00:00 SA

this is not a good company. Don't believe anything they say, go to a different company. They(meaning, yes, company) will tell you what you want to hear and then when they get to your house, watch out. they'll keep calling you, harassing you, just to try to get your money. again I would not recommend this company, Find somebody else. by the way, when they get your address and phone number, be aware because they're gonna be calling you and harassing you nonstop.

Celia S.

11/16/2016

DO NOT CALL YES Plumbing !!! These people will terrify you into believing your valves will all blow !!! The water heaters are great but you pay DOUBLE for them.. The latest plumber insisted on checking everything out. He left after telling me my water heater (one year old) was corroded inside, my valves in all my baths were corroded and going to blow(all of my baths have been re-done)and my water softner was not working and needed replacement, My bloodpressure was through the roof by then, I told him I'd call them later. Today my water softner company came out for the filter changes to my osmosis system and while checking my softner, they found the wire to the power box had been disconnected... Makes me wonder...Your review helps others learn about great local businesses.

Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

Joseph S.

3/15/2017

Had Yes plumbers come to my house because water was backing up into my shower & bathtub when I used the washing machine. I was quoted a $29 fee to come out. The plumbers came out pretty quickly, about a half hour after calling. I showed them where the clean out was located outside. They proceeded to ask if I had used their company before, which I had about 4yrs prior for a similar situation. Then they wanted to know how much I paid, which I couldn't remember until they looked it up. Not sure why. They used a camera to look in the clean out. They didn't find any stoppages, but said there was severe buildup. Their diagnosis was that I should pay for the whole house to be jetted for $2450. I was surprised by the high price! Even with the $200 coupon on their website, it was a lot of money. I chose not to pay for their service, but for the service call only. They charged me $256, $29 for evaluation, $277 for use of the camera, minus a $50 coupon. I have another reputable company coming to do the work for the $570. The difference in price is baffling! Needless to say, I won't be using, or recommending Yes! Plumbing in the future!

Jacob B.

2/18/2020

I had a couple issues with heating and plumbing in a rental condo unit. I called YES, and they sent out a couple guys. I was out of town, and had to confirm work via phone calls. I approved a couple issues that were fixed. But, with the heating, I was told by Aaron that I needed a whole new unit, piping (heated water is ran through the unit to help heat the condo) and everything else he could think of. He quoted me probably $10,000-$12,000. This seemed crazy to me, and I told him I would need a detailed written quote. No problem, I'll get it to you first thing in the morning. Why not immediately? Not sure... Anyways, I never heard from YES or Aaron again, not even the written quote. Funny. I called Number One Plumbing, Heating and A/C. They got everything working just fine for about $1,200. It's been two months, so I know Number One did good, lasting work and saved me over $10,000 in BS. I don't know if this is a reflection of how YES does business, or if it's just one employee that acts like this. Please never trust this company.

Sherry M.

10/17/2015

So disappointed. I just spent $6,500 on a ridiculously expensive water-filtration system but I failed the inspection due to them having installed the unit in violation of the Uniform Plumbing Code. You would think a plumbing company would hire workers who know how to install the units they sell to be in compliance with the plumbing code but apparently not. It even took 5 calls to this company to have the inspection scheduled because their scheduler never gave me the courtesy of returning my calls.

EDIT on 10/20/15: the company called me back and will be issuing me a $1,500.00 refund due to the inconvenience and will be coming to my house today to address the code issue so this is a step in the right direction.

Justine C.

9/28/2016

I had the Radiant Barrier installed. Mark was great at explaining everything to us and really worked with us on Price and installation date (er, was able to get someone out the same day!). When Jorge and Santiago showed up, they were very professional and explained what was about to happen in enough detail that I felt comfortable. Once they began, they were focused and got the job done quickly. Great job and great service! Highly recommend Yes! AC and Plumbing! Will more then likely use them for some additional Insulation needs.

Brittany S.

3/13/2019

This afternoon we found some unsettling water damage that led us to call Yes Plumbing ! This is our first experience with this company and I am honestly more than satisfied! We were quoted a time of 8:30 pm but were excited to hear they could come out sooner for our estimate ! Spencer came to our house and was more than professional, he entered our house with booties and was a friendly face ! After quoting us the price to cut the wall and find the source of the leak he made 2 clean holes. He quickly found the leak and went right to work ! After the work was done he helped advise us on how to get the drywall repaired professionally! He was so knowledgeable and professional at such a young age and it was a pleasure meeting him . We will definitely be using this company for any additional repairs we may (but hopefully don't...) need !

Richard B.

2/21/2018

I had plumbing problems. YES came out and snaked my outside lines. They charged me $342. Then said I needed to do a sewer hydro jetting
It would cost $2205!!! I said no. They said don't use any toilet paper. I hired another plumbing company
The charge was $350. You do the math!!!!!!!!!

Anthony U.

12/12/2021 12:00:00 SA

This is the second review I am writing about Yes A/C. My first was about when they came out to repair the problem I was having, they got it working. As with all things installed in 1987 they do not last forever. Mine was no exception. It went. I called Yes to come to look at it and was told by the technicians Cris and Ellis the unit was in fact beyond repair. Having some, but not much knowledge I did not doubt their assessment. As I mentioned in the first review I rent and do not own the home. They contacted my landlady and spoke with her about the problem and what they recommended. It wasn't a cheap fix, a new 4-ton a/c unit, and heat exchange. After speaking with Cris she authorized the installation of new units.
Once authorized their crew brought the new units and proceeded to do the installation. I much to their chagrin supervised the process, not really I just watched. As teamwork goes they have it down. Within a few hours, the new system was up and running and the old equipment was removed. They cleaned everything up after themselves leaving it cleaner than before they got there.
I feel at ease knowing the new system is installed and do not have to worry about the safety of my family from a faulty system.
It may sound like overkill, but I have dealt with a lot of contractors in a past life and was impressed with them and their work ethic.
I am sure there are a lot of fine A/C and heating contractors people have dealt with, but if I need to call someone it will be them. They haven't let me down yet.
This is my opinion and means no slight to other contractors.
Thanks, guys.

Dallas M.

4/21/2017

Terrible company. Will not honor warranty. Did a very sloppy installation and even left the old unit in the attic. The last serviceman basically called my wife a liar and had her in tears. I just decided to replace the entire unit, it was in the 10th year of a 10 year warranty anyway, but called a reputable company for the purchase. Definitely stay away from Yes.

Melinda V.

1/15/2021

I am a single woman and was having a problem with my furnace; it worked sporadically, but not consistently. My experienced friend checked it out but was not able to fix the problem. I contacted the company listed on the thermostat which ended up being Yes. The tech went into the attic and came down with these horrible pictures which made me think I needed a major repair. The conversation ended with quotes between $8K and $18K. I was offered $3K off if I would decide immediately but I was not going to do that. Interestingly enough, after he left, my furnace never came on again. I immediately believed the tech must have turned something off. I realized I never really found out what was wrong with the furnace; and why would my friend (who went in the attic as well) not tell me of these major leaks and cracks; hmmm. I received a referral from a colleague that works in construction and my issue was fixed in less than 20 minutes for $150.00. Wow.

J T.

11/28/2016

A few months ago, we finally finished paying off our overpriced, $10,000 Yes bill ahead of schedule. It doesn't make me feel any better to have it paid off, since they dramatically overcharged us in the first place. I'm so glad to be rid of them. If anything comes out of this experience, it's hoping I could help other desperate people that were in my situation avoid being scammed by this company. Please shop around and get several estimates! There is no way Yes is the best choice after you hear from others. Many things can be fixed, parts can be replaced. Don't fall for full replacement like I did. And if your other companies tell you the same, I still guarantee Yes is the most expensive, and not only do they not guarantee their work after one year, they charge to simply inspect it.

Brian F.

7/18/2017

Just say NO to Yes! Called Yes as didn't know much about them. Repair tech tried to hard sell me on an entire new system, over $10k but if I do it right now they'd drop $1000 off the price. Sensing scam I did a google search and called what appeared to be another company but turned out they were acquired by Yes and they gave me same story but almost $2k less. Same company, 2 different prices. Don't need a new furnace, coils, etc on a less than 10 year old system. Max would need a new condenser unit. Called a third guy and he replaced the compressor for a little over $2k.

Belinda H.

8/23/2018

Yes! Air conditioning has poor communication with its customers. Do not follow up or follow through. Didn't call when they said... called super early to try and do the job that was supposed to be done last Friday. Then when we try to tell them why we weren't going to be able to use their company... Eric from Yes! Air Conditioning hung up.

Terry S.

11/17/2011

Ripoff. Wished I would have read the reviews here before calling. Called to repair under sink trap & a couple of other leaks I did not feel like handling myself. Was not there so wife handled it. 1st thing was they tried to sell a maintenance contract. Warning sign #1. Ended up charging $440 dollars for a simple sink trap fix & did not see any leaks. When I came home I found the leaks. I'm glad he did not find the other leaks or the bill would have been in the thousands. Fool me once. Never will use again & will tell all my friends, neighbors, relatives & anyone else who will listen not to use.

The other reviews in here are spot on. Yes Plumbing = NO!

Elizabeth D.

01/10/2014 12:00:00 SA

Please read this review before calling this company. On Jan 5th my Mom's house heater stopped working, so we called this company. They came out and checked the heater and gave us a quote of $10,000 (that's a lot of money!!). They advised us that we needed to replace both AC & Heating units entirely because it was 19 yrs old. Please keep in mind that her AC unit is only 3 yrs old. With this quote, I wanted a second opinion so we called MOORE AC/Heating (referral from a friend). They came out and noticed that sensor in the heating unit was loose, so he tightened the screws and the HEAT CAME RIGHT ON!! they only charged us $95. Big difference from $10,000. As I read other bad reviews, I think this YES company is known for changing out the entire units working or not. Always get a 2nd opinion when you are dealing with this company.

Mar V.

3/18/2023

I was told plumber will come between 10am-12noon. Then I had to follow up coz it was 2pm nobody came yet. Until someone came at 3pm?!! Common guys your customers have a life & other errands to do. If you do business, do business the right way. Take care of your customers!! Then at the end the job wasn't even done, no time left!! Bad customer service!! Bad experience!!!

Sally J.

8/15/2018

I had a plumbing problem outside of the house I called Yes Plumbing to service the problem not knowing the company. The problem was fixed however I was sold a service plan along with a water heater and a water softener equipment I paid cash! The heater 2 hours later leaked I had to call for emergency repairs water everywhere service was done 3 hrs later now it's every late at nite. This was very disappointing then I asked for a refund on the service contact because they canceled the appointment and was told I could not get a refund because I was given a discount what discount? I can not recommend this company to anyone to use call around look at other plumbing companies on Yelp!

Jennifer M.

07/02/2013 12:00:00 SA

I had Jason and Chuck come out to my home the same day I called. Not only were they knowledgable and prompt but they educated us about differences of softeners and water filtration. Unfortunately we knew our softener was not salvageable so we decided to purchase a new home water filtration unit and we LOVE it! Water feels better, tastes better and our pressure is awesome. Not to mention, it was installed in the same day and has saved us so much room in the garage since its mounted on the wall. They were so friendly and had us laughing the whole time! I will ALWAYS call yes and ask for them two!

Brian M.

6/23/2021

I requested HVAC service thru Home Depot in Pahrump and YES Air Conditioning and Plumbing responded quickly. I stated I had a small Freon leak as I could hear hissing and needed soldering and a recharge.

The techs that came out were professional and I have nothing negative to say about them. However, they told me they could not quote this small repair (pinhole leak in copper line) without calling the main office as well as needing their permission to perform the repair.

The repair was authorized and I was quoted $1437 to solder the pinhole leak and recharge the unit with R22! I asked for an itemized repair quote and the tech said he was not authorized to provide as the main office sets the price?? He did state they charged $500 for 2lbs of Freon and since my unit required 5 lbs, I would be charged for 6lbs! That is $1500 for Freon alone! He said he would give me a break and charge me for a recharge which saved a bit of money.

Researching the average cost for R22 Freon it ranges from $50 to $150 per pound including labor to perform this service.

THIS COMPANY IS A TOTAL RIP-OFF AND WILL NEVER DO BUSINESS AGAIN WITH THEM

I have several Rental Properties and they could have had a cash paying customer.

Lastly, shame on Home Depot for referring them.

Eve M.

5/17/2017

I so do not recommend using this company..
I called this am 8:45 to get a price on a 50 gallon water heater installed and service fee. The girl on the phone was pleasant however she (Jennifer) said there was no way to give a quote on the water heater.. seriously, Im sorry what business are you in?...
If you want a replacement of water heater, get a quote, unless you like throwing money away.. Do not just let a company take advantage of you.. Myself being in the service field for over 35 years, I have never advised a possible client of this no way to know crap! Unfortunately we are not living in the area (8hours away) or we could do this simple job in a hour... guess the reviews speak loud an clear.. Shame, they must have way to much business to be professional.
update- 9:25a Jennifer called back LM and stated there would be no service call charge, that it may be just a heat valve- (i know this stuff) but a 14 year old water heater laster that long in vegas is a gift, it needs an new one if the valve is bad anyways..

Chrystee Y.

02/03/2022 12:00:00 SA

We have had a couple of issues with our heating system this past year and every time we have requested Chris Wong to come out to help because his customer service is incredible (service with a smile) and he's very knowledgeable and always fixes our problem. Any time in the future, we will definitely request him again. Thanks Chris!!

-Chrystee

Daniel R.

11/02/2015 12:00:00 SA

I needed a plumber to install a new faucet, sink, and shower head in my bathroom. I went on the web site and chatted with an appointment setter. The rep said that they would waive the $49 diagnostic fee if he schedules the appointment for the next day. I asked for his name which he gave me and said that he will ensure that he puts his name on the work order with comments stating that the will waive the fee.
The next day, i received a phone call from dispatch confirming the appointment and advising that the plumber is on the way. The plumber literally arrived 20 minutes later.
The plumber came up and priced out everything. To my disbelief, the cost was over $1000!!! i asked him if there is anything better that he can do and he said no. He then attempted to charge me the $49 fee. I asked him to check the paperwork and there was no reference to any fee being waived which I was promised. The tech didn't want to argue with me and he packed up his tools and said don't worry about it.
i checked the newspaper and called another plumber. The next guy arrived at my house in exactly 1 hour after I called him. He was at my house for several hours and even snaked out 3 of my drains which I didn't originally ask Yes Plumbing to do. My total cost was $300 !!!!!

Yes is way overpriced and I will not use them again because there are excellent licensed, experienced, and insured plumbers that can do the job for a fraction of the cost.

M.K. W.

9/13/2022

had them come because I had a leak, well they did nothing except try to sell me a new system and charged me 160 bucks so disappointed

Anthony F.

9/20/2021

Service provider went out to one of my properties to do an AC tuneup. They called me and advised they cannot doe to exposed wiring. But, yet they still charged me. They also do not fix this issue. So, I had an electrician come out, and they laughed because the exposed wiring was not exposed at all. It was rock dust that had hardened on the wiring from moisture. Nothing wrong with the wiring leading to the AC unit or its electrical source. Since I was charged and misdiagnosed, and the fact that they keep calling me to sell me other services, and based on the performance on the past two calls that I have had them out on, I will not use again.

Lauren R.

11/16/2020

3 years after we bought 2 units from Yes (at what we discovered was a standard price), we've already had issues with them. I heard one of them making a noise 3 months ago. They came in, told me what the problem was, charged me for the annual maintenance plan and then overcharged me for the pieces they fixed. The whole price was $750. They then came back for a water heater Inspection (which was covered by the plan) and then told me I needed a new anode rod for $300. I did the research and discovered that the parts would cost me less than $50. It took me under an hour to change the rod myself.
Since paying the obscene amount for my units to be fixed, I did some research and it looks like a lot of what needs to be fixed is doable as a diy.
Please please please... if you have any aptitude for fixing things yourself, don't let Yes fix your units for you.
If you don't have that aptitude (which is totally ok), do your research and compare prices.

Aryeh R.

05/07/2021 12:00:00 SA

We initially had a problem with the service tech so had a 1 star rating, but the company responded exceptionally. They fired the tech and gave us a free service call. We were so impressed how they dealt with the problem that we hired them for more work.

Mary S.

2/14/2016

This company over charge the public (Me) big time. Two small jobs ending up costing me $1525 for approximately one hour of contact you can call plumbing. He did not show me the standard pricing list he had until after he started the job. He was in contact with plumbing related issues for less than an hour. When I hesitated on paying the outlandish fees, he said he could get the work financed where he proceeded to call this company in Utah, who would finance me at a ridiculously high rate. I had two items that I needed work and it was actually close to one hour. He proceeded to do an inspection initially and stated the bibs needed replaced. I think this part of the assessment was totally bogus! I have ended my relationship with this company after having spent 15-20 years with them. They fixed the main water breakdown 4-5 years ago. I do not recommend them for any plumbing need and will not use them again.

Deianara C.

06/10/2016 12:00:00 SA

I called few plumbing company and no one offered to come right away. My hot water wasn't working and the gas company said our water heater is not working. So I called yes plumbing and they offered to come same day in the afternoon. Brian and his partner arrived and checked the water heater and oh btw they charge $29 for jnspection but will waive after you have them fix it. So they told me the igniter seems to be the one that's not working, they can replace it for $680 but it's not a guarantee that it will work as they are assuming. Ok, so if you are tech and don't know what's wrong with the water heater then I don't know why you became a tech. So they offered to replace it instead, since we need the hot water that night and we had a busy schedule, we end up buying a brand new water heater. These guys are not only tech, they are salesmen and will offer to purchase a new one instead of fixing bec they can't guarantee if it will work after replacing the part which they think is something wrong. But I give them 4 starsnfor coming same day and believe me they are ready, they had a brand new water heater inside their truck so they know they will end up replacing your water heater instead of offering to fix it so you can save money. I give 5 star for their office staff bec they are promt and scheduled someone to come out right away. They offered a maintenance program which I also purchased since I thought it's worth the money to do it as they will inspect both water heater and AC.
But over all 3 star just because I felt I had no choice but to replace my water heater to a new one.They don't arrive to fix the water heater, they came to replace, yikes. They have room for improvement and they can be better if they really send a tech that will save you money but not sell a new water heater.

Nick G.

07/09/2017 12:00:00 SA

I would never ever recommend this company to anyone. We came back from out of town and noticed that one of our two units was not working. I called. Yes airconditioner company and had a tech by the name of Brant come over couple of days later. On July 5th Brant took the cover off the unit to determine why it was not working. Brant placed a meter with two wired attached to the unit, and within a few seconds, he advised me that probably the condenser or the fan motor was not working. Brant was not sure what part was not working. Brant advised me to replaced both parts without any knowledge to the cost of $1200.00. When asked Brant what if the unit still doesn't work, he replied well you are out of the money and need to replaced it with a new unit with a cost of 9600.00 for a 2 1/2 ton unit. Brant told me that we need to change not only the air conditioner, as well as the heater. I advised Brant that I need to talk to my wife before making a decesion. Two days later I had another company come over, and in just a few minutes, the tech replaced both the condenser and the fan motor and the unit was now working like new with a cost of 379.00. instead of 1200.00 that the YES company wanted. Big difference between the two local companies. I would never ever recommend YES air conditioning company to anyone. YES is way over priced and should be doing something else rather then ripping people off.

Kristie M.

07/05/2016 12:00:00 SA

I had an issue with my water pressure in both master bathroom and guest bathroom. I also had an issue with my master bathroom sink; when you turn on the hot water, it leaked out of the cold water side and the cold water was hard to turn on. The quote I was given was $2100. He said I had rust in my pipes. My house is 6 years old! Brand new, I am the ONLY owner. We had them do the work, TRUSTING, that they would not rip us off. We were ripped off... They charged me $696 for a faucet, which I looked up on the MOEN site, listed for $271.75!!!!! Horrible business practices, nice tech but HORRIBLE business practices. I have head bad things about them, but never had I experienced it until now! Lesson learned, do not trust this company or research the items on your own!

Anonymous A.

2/22/2013

I had a very poor experience with the plumber - sales person. From the onset of arrival, it was a sales job. The plumber insisted that he do a free review of our house to determine if we are having any issues. I requested only an estimate on the work that I needed (some minor work). Well, he found multiple issues and gave an estimate of over $5,000!

I again requested only the estimate for the minor work that I wanted to have completed. He refused and continued to Smooth Talk me and try to get me to agree to the array of work and hefty estimate. In fact, he left and came back to harass me some more which led to an argument on my front porch. He just was not taking no for an answer!

Beware of this company and their sales tactics. They will try to build the ticket at all costs.

I would highly suggest you find another company or be prepared to entertain a sales process that will only build their ticket and line their pockets!

Sarah D.

10/11/2011 12:00:00 SA

RIP OFF! Beware: Yes Plumbing charges 3X as much as other plumbers. We called Yes to come out and fix the water pipe that goes to the washer/dryer area. The guy was an hour late (outside of the 2 hour window) and wanted $1135 to fix it. He didn't have the parts so we had to wait until the next day. I called a few other places to include the Honest Plumber. They only charged us $425 for the same work. We cancelled with Yes and would never call them again. My recommendation- STAY AWAY!

Gloria B.

01/06/2017 12:00:00 SA

YES air conditioning and plumbing is very good and excellent service I can't believe it I have Trevor plumbing tech. Came to my house to fix my leak and broken pipe and he did it YES has a very good reputation that's why I called them to do my plumbing and I'm very satisfied with the job Trevor is a very nice person keep it up Trevor there very honest and the price is right very reasonable not taking advantage of people . highly recommended thank you Trevor

Leo M.

08/04/2021 12:00:00 SA

They will come to do a repair, and will do everything to convince you that a total replacement is required.

Mike B.

12/09/2022 12:00:00 SA

Unethical, unscrupulous, unhelpful, and immoral. Yes! Is the ENRON of hvac companies in Las Vegas. Way overpriced and customer service is terrible - they make you feel bad about having concerns and don't care to help. Somebody will reply to this message telling to me contact Sandra in customer service but I already did and she was a terrible person to talk to. Did not care about any of my concerns and did nothing to help. Will NEVER use them again. Stay far away.

Angela D.

8/25/2016

We have had this A/C tune-up long overdue. When Justin arrived, he was very cordial and explained every step of what he would do and what I would expect from him. In my opinion, he was straightforward and honest and explained everything he did to our A/C unit. I was pleased all of the information he shared and he was clearly knowledgeable. Thank you for your wonderful service!

Angela P.

1/13/2016

David C. Was great for my service call. It was efficient and courteous and he explained so much for me so I felt happy and taken care of by the company.

The replacement A/C unit has been working well.

Eric Z.

7/31/2023

Overpriced. They keep buying up other local HVAC businesses (their competitors).. and then jack up their rates.

M C.

11/06/2015 12:00:00 SA

Would never use this company for anything!! Had them come over to look at my heating system to check it out before the colder temps hit.

They tell me nothing is wrong and it working fine, then continue on to say that the system is old and needs to completely be replaced along with my AC.Costing over $10,000 Even though it is working fine and there is nothing wrong with it.

What a bunch of scam people trying to sell new systems. When asked if something did break if it could be fixed they said of course, for less $500.

More interested in selling systems!

Chris R.

7/27/2023

Very sleazy. Do not trust them to provide service in good faith. Charged a fixed income senior over $2,700 for a water heater replacement that had to be redone because the work was performed before water damage was fixed. Did not provide a line item invoice for services rendered. Would not recommend.

Sandra L.

5/15/2023

Jesse and Paul came because my system wasn't working properly. they were very kind, thorough, and efficient and got my system working awesome! Definitely will recommend them and YES Air conditioning ! Amazing!

Socrates G.

06/04/2022 12:00:00 SA

Let's talk about Mike and the way he tried to bully my 84-year-old mother into buying a $2300 package to install a water heater. He didn't even start with the small stuff, he went right for the 'four-star' package. $2225. Luckily my mom is a little smarter than Mike gave her credit for because she sent him packing.

Senior abuse in pricing. This happened in Sun City. Lowes recommended them, saying that they would give seniors 20% off. Mike never mentioned this.

No to Yes!

Also, my mom got a better quote for the installation of the water heater. It gets installed on Monday.

Raphael G.

8/29/2013

Say NO to Yes! $200 to install a $90 garbage disposal should of been the first hint. Had them do a routine check of my perfectly working heater, a couple days later it stopped working. Was working like a charm until Yes air. came and messed with it. Never again will I use or recommend this rip off company again! Had to give a star because it wouldn't accept zero stars. :(

Patrick O.

9/29/2015

Alex came out to service our air condition unit and found that the unit was running incorrectly. Bottom line it came down cheaper to replace than to fix. He was very nice and explained everything in detail. We ended up getting new A/C and furnace which was cheaper than trying to repair the old unit. I will informs friends and family to use this company

Todd P.

6/13/2021

Outstanding experience from Cheryl the Customer Service Rep that booked my appointment (at 1 o'clock am on a Saturday morn, BTW) to Brian the professional young gentleman who performed our service call. Perfect from A-Z!! All Covid protocol strictly followed. Could not ask for more. Thank you!

Susan M.

08/12/2014 12:00:00 SA

DO NOT USE THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY!! My air conditioner went out last weekend. I had purchased the unit from Yes! Air Conditioning just three years ago, so I knew it was still under warranty. The air was not blowing through the house, so the technician went up in the attic to check the fan. He came back a few minutes later and showed me some burnt wires. He said the problem was that the blow motor, which is actually a part of the furnace, was not compatible with the air conditioner. He said it was so old that it had no safety switch to turn the unit off if it overheats and the wires had been sparking and could have caused a fire. He then proceeded to tell me the only solution was to buy a new furnace, which would cost me $6,300. Then he charged me for the visit because what he repaired was not under warranty. I had another company come out the next day for a second opinion. Bottom line, the YES technicial completely lied about the blow motor. The problem was caused by the fact that when they installed the air conditioner, they used the wrong size capacitor for the blow motor which was causing it to overheat. It was a simple fix. You need to know that YES! technicians are paid a commission for any sales they make, so they will use whatever scare tactics they can to convince you that you have to buy a new unit. If you do use them, always get a second opinion!

Melissa V.

2/20/2019

All of our pipes were backed up and we were desperate to have someone come out and take a look. It was late on a Friday night and every plumbing service told us they couldn't come until the next afternoon, until we called YES, Plumbing. We explained to the operator what our problem was and they told us they could send someone out to us within the next 2-4 hours. Great! The plumber came, knocked on our door, walked two-three feet into our living room, asked what our problem was (we explained the same problems we had to the plumber as we did to the operator), gave us prices, wrote us a quote, and charged us the $49 service fee WITHOUT EVEN LOOKING AT OR ASSESSING ANYTHING. I completely felt robbed. On top of all of it, their quotes were outrageously over the top. To clear our main sewage pipe, he quoted us $418. He also kindly mentioned that that would most likely not fix our problem and that he would actually highly recommend a high power wash instead which he quoted us $2,675.

All in all, they could have quoted me these prices over the phone for free rather than charge me $49 for a 3 minute house call.

Rebecca Vegas H.

11/20/2017

I called a few different places to get estimates to have 2 units replaced. They worked with us on price and the install went so smooth!! If you have any A/C problems call Mike at 702-210-3514. The guys were so nice and made sure all our concerns were handled. Looks nice works so much better then the old ones. They gave us Nest thermostats and they are really nice as well. Very please on the whole process. Thanks guys!!!

Jerome J.

2/18/2023

Lost all water to kitchen sink. Yes representative analyzed problem and decided it was not a faucet or plumbing issue but caused by under sink filtration system. Did not charge for visit.
Turned out filtration system worked fine and I did need a new faucet. Had it replaced and everything worked fine.

Laura M.

06/08/2020 12:00:00 SA

Yes! should change their name to No!! The Las Vegas team installed our air conditioner three and a half years ago. After the first year we had them do a maintenance check. There was oil on the top of our unit that we wondered about but the tech said that was just residual from the installation. Today they came out because it was clear that one of the pipes they installed had completely failed and there was significant oil in the same spot as two years ago. Also our A/C was not working at temps over 105. They at least recognized they (1) did a terrible job on the welds originally and (2) made the mistake of not correctly identifying the issue two years ago. We expected that since this was poor workmanship from the get go they would at least repair it for free. No such luck. $1200 later and we are sooooo sorry we used them. They say they had to charge us because the problem wasn't identified earlier. Hello????

Paul H.

8/21/2015

Don't even THINK about using this company. I could tell my whole story but you'll probably tl;dr it so here's the basics.

Had them out in July 2013 to fix an AC unit. Guy got into the attic to do some work. AC fixed at big cost. Forced to sign into a Service Contract to save $

Come winter our heat isn't functioning. Given some other negatives about working with this company I called another guy first despite my contract with YES/ARS/Rescue Rooter (be careful, they change names when people figure them out). He went up in my attic for 3 minutes and told me that someone had detached one wire that would prevent the heat from functioning. Guy didn't even charge me for the fix.

In short, Yes/ARS purposely sabotaged my system so it wouldn't work a few months down the line so I would have them back out.

Pat L.

06/09/2017 12:00:00 SA

I think there are better choices out there! I had storm damage to my roof and the insurance adjuster told me to get the AC unit checked for damage too. Yes came out and told me the AC was fine and they tried to sell me other stuff that I didn't buy. My roofer told me the AC was damaged and should be repaired before the new roof was put on. I called the company my roofer recommended and found out about 1/3 of the cold air I had been paying for was blowing to the outside. My roofer found the damage but Yes did not.

In the meantime, Yes called me and offered a free water heater flush. Then they tried to sell me a new anode rod for $300. I bought the part from the manufacturer for $18 and put it in myself. And it took me less than 10 minutes. I believe this is dishonest.

Heather K.

08/03/2018 12:00:00 SA

I woke up on a Saturday morning at 2am to discover my ac was making a weird noise and the house was getting hot. Didn't think anything of it until 5am when I realized it really wasn't okay. Thinking the worst, I called multiple ac companies on a Saturday morning starting at 5am. I received a call a call back from Yes! And made an appointment. With all the negative reviews I was hesitant but with my 4-year old and two pooches I took my chances. Glad I did. They had a tech here at 9:30AM. Explained my problem to him and not even five minutes later, he already deciphered the problem. Had the part on his truck and wham bam! AC was back up and running. Amazing service, professional and was impressed. Thanks Yes!

Albert M.

08/08/2014 12:00:00 SA

Needed to replace my AC unit Called these guys up and they came out promptly. Gave me a quote for a 14.5 Seer unit. Over $10,000. I have had 2 other companies now come give me quotes for the same thing, (Ok different brands, but other quotes were 16 seer units instead)
Other quotes came in at $7500, wow a $2500 difference. and other guys are willing to do more for checking my stuff out. and no forced service contract. on $25 service calls to check my system out twice a year. AND 2 YEAR LABOR WARRANTY. Yes Is only willing to give 1. they say they stand by there customers, but when the rep tells me that i a just one home owner of 10'2 of thousands and they are not worries about one little home owner. (I know he ment that in a positive way) but it came out wrong. that means i am really not worth being a customer to them. Thanks I will take my business else were where they want me as a customer. (Infact the competition is offering me $1400 off my cost as they are going to price me out under their winter rates since they cant install it until then. (Not in any hurry my system works currently)

YES only wants your money. I fouond out that the Amana brand was a cheaper unit then the brand from the competition if I purchased if from a dealer directly. WOW REALLY TRYING TO TAKE ME.

Nice try YES. I say NO NO NO.

PS. Stay away from these guys.

Punk N P.

7/19/2017

$12,000 later with a new unit and even upgraded the system, its broke again..... 3-5 days until they even come out and look at it. If it's not fixed this time, I'll be contacting everyone! Including the state board, Home Depot who they are contracted through (and who I bought it through).... stay tuned!

Stas B.

03/10/2020 12:00:00 SA

This company is such a SCAM! My parents that are retired and my dad is trying to get another job and is struggling with bills got taken ad advantage of. PLEASE STAY AWAY FROM THIS COMPANY!!!! They quoted my parents $119 to check some stuff out and after they did their repair without telling us the total came out to $350! We have a plan with them and should be no maintenance cost. The part we needed was only $50 on Amazon. Tomorrow we'll be going back and getting our money back. What scums they are! I hope they go out of business. Stop taking advantage of older people!

Kristin H.

10/31/2020

Extremely worried about this... our repairman just arrived... ; his name is Brian, yes it's Saturday night... yes our AC went out. The house is hot... the dogs are hot, we are hot. Need to get the house cooled off.
I just saw these reviews now. Im extremely worried that we will be ripped off!! I am so upset that I didn't look on yelp first. I will be back soon to give an update.
Update: Brian fixed the unit.. needed a new part, needed a run capacitor , fixed it in less than 15 minutes, house is already cooling and the unit is working! This was great service. We are very happy! We gave Brian a nice tip and Halloween candy. All is good. Thank you!

David S.

01/03/2015 12:00:00 SA

They are salesmen, not servicemen.

Dealing with them is like reading the Book of Revelation. Everything is the Apocalypse! Well, this water heater won't last another week. Your garage will be flooded, and I'm worried your pets may drown. You should either build an ark, or hire us for... $15,000. Your call sir. (Months later it still works quite well)

We also were told to replace our entire air conditioning system for thousands of dollars, but we fixed the fan for $100.

Also, they attempted to charge $500 for repairs to our heating, and we had it done by a competing service for $60. Sixty dollars! They missed the easy stuff, and default right to replacing your entire system.

Using them is like throwing your money into a furnace. They are exceptionally expensive, and inefficient. It's either a scam or ineptitude.

Terry K.

6/22/2015

Great start on the service call, then after that, things went downhill real quick. A $275 project escalated to a $1600 project in a matter of seconds. From having a broken shower, the technician left me with no water to the house. I had my water main shut off for two days till another plumber fixed my issue for $200 flat.

Yes! - they will try to upsell anything and fix items that don't need fixing.
Yes! - they would break your stuff and tell you that you need more things to be replaced.
Yes! - they would leave you high and dry after breaking your stuff.
Yes! - they will give you the runaround.

The only saving grace is the woman taking the phone calls. Very courteous and friendly. Stay away fellow Yelpers, stay away!!

Kelly P.

04/08/2016 12:00:00 SA

Do Not Use, run for the hills!! Our plumbing problem took them 3 times in an 8 month period to resolve. There was a blockage, any plumber should know about blockages, but it took them 3 separate times to come to this conclusion. We paid over $400 the first time, was conned into a $170 bandaid and service agreement the second time;like I really want incompitant people taking charge of any of my other issues. Third time here yesterday, we will see if this is resolved... but if not I will find more qualified plumbers next time and pay them once. BANDAID DO NOT WORK, FIX IT CORRECTLY THE FIRST TIME!!!
.

Amy M.

11/08/2011 12:00:00 SA

My water heater went out yesterday so I called the number on the unit to have it repaired. The plumber came out, took a look at my unit and decided (seeming as though he wasn't exactly sure what the problem was) that it needed to be replaced to the tune of, are you ready for this? $4000 fricking dollars. Are you kidding me?? Give me a break, I've since been looking into the cost to replace it online and the MOST expensive unit is $1800, so what, $2000 in labor? AND I don't need the most expensive one dude. What a joke.

Ken W.

08/03/2019 12:00:00 SA

On 9-30-17 we had Yes put in a Flow Tech Descaler that was supposed to descale pipes and the water heater. The water heater was installed on this date and the Flow Tech was installed a couple of days later. Well the water heater failed in May 20, 2019, 20 mos after the installation. So much for descaling. I was ripped off for $2490 got this small electric unit on the wall in the garage and attached to the water heater. A couple of weeks ago I sent a letter to management about this and have received zero response. With a 2 start rating it figures. I wanted the $2490 back for this piece of junk. I called another plumber and they had never seen or heard of this and said it was worthless. I learned an expensive lesson and to think I never got a response.

Georgette L.

08/05/2022 12:00:00 SA

I'm very disappointed with Yes who claims they're one of the best. I had a 16 seer Carrier unit installed on July 30th, 2022. The salesman made promises that I would he very pleased with their work. HaHaHa. Ive never been more disappointed with a company as what they have put me through. This is an investment, for my home. I purchased the 16 seer Carrier unit, $19,995.00, which I was told they didn't have many left due to delivery/parts reasons. I totally understood. I don't understand why they have taken so long to complete my job.....Drywall repair, no grill put back on the Laundry room ceiling (plastic cover with tape around it) so when A/C comes on it sucks the hot, humid air from attic & takes longer to cool down. I've called everyday since the Saturday they keep giving me the run around. Luckily I am in the construction field & learned my lesson from their lies! I will recommend Elite for my Mothers home since she's in need of a new unit. when will you return Yes??? I'm fed up with this BS!

Derpy G.

08/04/2016 12:00:00 SA

I despise this company after using their service once, because they made things worse for me and now they will never leave me alone. I made it clear to them on multiple occasions that due to such poor service, I will never use them again. The reason I have to keep telling them?... because they keep calling and mailing ads to me. They've said every time that I'm removed from their contact lists, but they obviously are liars.

Now, about their service. It was years ago (and still they won't give up with contacting me). I was doing a master bathroom renovation and I needed 4 supplies installed for the sinks. I already had 4 shark bite supplies installed, but wasn't comfortable keeping them. Two of their plumbers came over and the first thing they did was pull a supply off the wall. I had to shut off the water because of this. Once the water was off and they cleaned up a little, they gave me the sales pitch. $999 to solder on 4 supplies. They wouldn't take no for an answer. They made it clear that they're not handymen and won't give me a handyman price. They also wouldn't do the job without selling me a whole house warranty for my pipes. I didn't need that because I already had a warranty. But they wouldn't take no for an answer. They pushed hard to make the sale to the point where I actually had to say there wasn't a chance in hell they would get the job, or that I would ever use them again. They charged me $59 to come out to the house and left me with no water, because they refused to reinstall the supply that they pulled off. A few days after they left I realized that the resulting water damage required me to have to replace the floor of a brand new vanity.

In a nutshell. I once had water, they came over and charged me $59 to ruin a vanity and leave me with no water. Now, years later, they won't stop harassing me. I regret that I considered using them in the first place. But I regret even more the fact that I didn't file a lawsuit against them. If it wasn't for a $301 filing fee, I would have. They are by far the worst plumbing company in Las Vegas. They do not care about reasonable prices or prospective customers. They intentionally price gouge in order to finance their advertisements.

Please don't fall into the trap that I did. Use ANY other licensed plumber or air conditioner repair company, and stay away from this unprofessional company.

Vee A.

2/19/2017

I have no interest in any further dealings with your company. It's not my job to fix your sleazy sales plumbers. We fixed or own problem for $25, and saved over $700, an over priced quote for such a simple job. Can't imagine what a real job would cost. You prey on people who don't know any better. Shame on you!

Ace L.

8/29/2023

Unit works well & the service was good, however this company uses the fact they're 'with home depot' to justify price gouging and takes absolute advantage of people. Using promotional pricing (no interest) for extended periods of time let's them get away with this. My unit couldn't have cost more than 4 or 5,000 dollars and I was charged 13k for a one man install job. Oh, America.

Chris S.

01/04/2011 12:00:00 SA

Searched the internet for a Las Vegas plumbing company and found yes with reviews on multiple pages. One site i found had a few positive reviews for yes. After speaking with the office staff and Service manager, getting names, etc., I noticed that the positive reviews were written by the EMPLOYEES! Literally, they were the only positive reviews on the page. Won't be calling them anytime soon. Would rather call someone to do the work on the side. Likely get better quality work, at 1/10th the price. Pretty sad.

martin c.

11/04/2019 12:00:00 SA

Where do I start my aunt bought a Maintenance package that's the first mistake it opened the door for her to be taken advantage of.This past week they came to do a Maintenance check and 4000 dollars later they left a elderly woman shaking .I called the company only to be told that I would get a call back from the plumbing manager still waiting. We will be stopping payment and calling State Consumer Board and the BBB. This is the most terrible thing you could do to the elderly just horrible.450 for a garbage disposal 400 water filters the list of how they took advantage is just terrible.Kurt the manager called and justified their actions.Beware of this company

John M.

08/02/2020 12:00:00 SA

To my fellow senior citizens, we are 76 and 97 yrs old, purchased a new aircondisher system from home depot, yes air conditioning was the installer. $8000 , From the start there was problems, been 3 yrs of problems.. tech's blaming other tech's about something they installed wrong ect.. I called them to let them know it was not working, tech came out, says it has a small leak, he put Freon in unit, said it should last till tomorrow, we woke up late night hotter than hot, because they blew us off, they put us in danger, which I know now..My father had major heat stroke, (97yrs old) now is a hospice patient.. go figure,1 month later system broke again. They want me to pay for labor of $1700, when the system has not been rite from the start.. maybe the owner should come out and check his employees work since there is so many problems.. Not fair for my father and well being.. going to contact the news so other seniors can be alerted.. stop taking advantage of us, (seniors)....

Marvin M.

05/11/2013 12:00:00 SA

I had a kitchen drain leak in the crawl space under the house. Decided to give Yes a try. Technician comes out, nice enough guy, and takes a look. Then has to call his Supervisor to get a price quote. Tells me that he will need to replace 30 feet of drain pipe, and he will need to call in a helper. It will take the two of them about 4 hours to do the work. Cost estimate: $2000. He was gracious enough to offer me a discount, reducing the price to $1800.

Then he tried to sell me an AC service package for $170 per unit (I have 2) for regular service I really don't need.

When I challenged him, he didn't have much to say except that the work required two people, and prices are higher for professional services like this because they come to your house. Funny, I hadn't realized we could take our house to the shop.

So I know this guy who is a licensed plumber. He came out and did the repair in 1 hour by himself. Didn't have to replace any pipe, just a couple of fittings. Cost me a couple hundred bucks.

Yes trains their people well in the art of deception. Their only goal is to overcharge the unaware and sell unnecessary services wherever they can. Unreasonably inflated prices.

Stay Away!

David M.

04/07/2014 12:00:00 SA

No, No, No find another company. There price was more than twice as high as other quotes that I found after having the job done. They left junk all over the roof that if it was stepped on would have cause leaks. Afterwards I realized that I had been talked in to having the job done by a professional job closer. I paid $8,000 for a job I could have had done for $3,995 by another company that was recommended by the BBB.

Perry S.

11/02/2017 12:00:00 SA

Our HVAC system went out, so I called the Yes AC & Plumbing. Brent was the person who came to the house. He took his time and explained what the problem was and what had happened. I felt he was extremely knowledgeable in what he was doing, and his recommendations of what needs to be done. Then he dropped the bombshell, he told us what it would cost to replace the system. We decided to shop around a bit, we have gotten more quotes from different companies that will replace for a fraction of the cost. Overall we were happy with their response time and Brent was great, but their cost is somewhat higher than most.

Lee C.

12/27/2019

you have a choice when it comes too choosing a plumber! By all means do NOT use this company!! They are extremely over priced and always trying hard too upsell you all the time. Had the work done by another company for half there estimated price!! They also sabotaged my home causing more leaks than I had when they found out they were not getting the job. BIG RIP OFF'S !! Do NOT USE!!!!!!!!!!!!!!!

Dean B.

4/16/2022

If you want to get a sales man/plumber you got it:they wanted -$2800 for a water heater:rip off/the tech said he was on commission needed money-And he was quitting because he was tired of ripping people off-only getting 24 percent

Bob M.

06/11/2017 12:00:00 SA

I had to shut the water off to my house due to a broken shower faucet, Called the Yes folks. They showed on time. Gave me a price of $306 to replace the cartridge in the faucet. A twenty minute job. I didn't want to wait another four hours if I called someone else, so I had them do it. They did a fine job with a two year guarantee. I just think the cost was ridiculous.

Carol H.

1/28/2023

YES was recommmended by a neighbor (who must not worry about price!).
We needed a new AC and YES came out and replaced it over $13,000 (!!!). We found that we could have gotten one so much cheaper. Also, they replaced our Anode rod in the water heater for $350 (!!!)--they only cost about $30--even thou they did the work, they charge way too much money. They charge WAY TOO MUCH for all their services. We used them because they were recommended but we have to stop this or we will run out of money! -- We check other companies with good reviews and they could have done a good job for a MUCH lower price.
Well, so far, things are working but we are spending way too much of our hard earned money. -- Even though they do the work and pay for gas to come out, they price gouge.

Samuel S.

8/26/2021

Horrible people, especially a hasty and an incompetent manager there by the name, Sondra. Precisely, they installed anew A/C unit + a new furnace at $11,000 cash back in December 2019!! And on July 14, while my wife & I are out of state, our Petsetter observed water leakage in the guest bathroom. To avoid flooding the whole house, I hired two hardworking men to stop the leakage, as the Micky mouse unit exploded due to very cheap parts!!

Please stay away! These are pure con artists!!

Dr. & Mrs. Sarri

Casey S.

5/20/2022

I hired Yes! because they were recommended by Home Depot. I had them replace my complete HVAC system (two air conditioning units and furnaces) for my home in addition to the hot water heater. They are not the cheapest in town, but the Home Depot offered 24 months of 0% financing. The HVAC parts are covered by a 10 year warranty and Yes! offered a 3 year labor warranty. Also, I hired Yes! because I wanted a company that had been around for some time after so many small businesses went out of business during the Covid lockdown. According to their website, they have been in business for 50 years since 1971 (BTW, 1971 was a great year).

I signed a contract with Sandro on a Tuesday and the crew showed up on Wednesday to install two 3 ton 14 SEER Carrier units and 2 furnaces. The crew arrived at 8am sharp and were finished around about 11am. Later that evening, the plumber showed up with the sale representative. The plumber was done installing the new hot water heater in about 1.5 hours. Talk about excellent service.

I hope that I will receive excellent service from this company going forward as I was planning to keep their maintenance contract to prolong the life of my HVAC system as well as the hot water heater. Hopefully, if I keep the maintenance on everything up to date, it will be another 11+ years before I have to replace it all again.

Honestly, I'm really shocked by the 2 star rating on Yelp because I received excellent service on the installation of my HVAC system and hot water. Plus, I see 4+ star reviews on Google and HomeAdvisor.

Sherman H.

02/07/2022 12:00:00 SA

If I could rate in the negative I would.
My story;
Had a gas water heater not heating water even though the tank was on. Had Yes come out to tell me what's wrong and maybe repair the damage.
When he arrived I told him the symptoms and what I thought. All he did was look (not even touch) the tank and say you will need a new tank. When I asked if it was the dip tube all he did was show me how much to repair that.
Naturally I refused his suggestions (and just as well) because when the second company came the guy did everything including crawl by under the house where he discovered a leak. It was that leak and nothing to do with my heater which was the issue.
This useless pile of garbage from Yes would of had me pay 3k for something that wouldn't of changed anything.

Ren F.

10/16/2020

WHY two stars????? They arrived at 8AM to replace a toilet I had bought on Home depot delivered. They unboxed it to find a shattered toilet. OK Now what do I do? Asked them to find a similar toilet. They went to their warehouse and got me a Kohler to match the toilets I have in the other two bathrooms. OK the price was higher than if I went to Home depot and bought it myself BUT they came back, replaced the old toilet and carted it away. Ed Cappasola was Professional and friendly. So much so I ordered the home service plan for 338.00 which covers plumbing, heating and AC inspections. I am off to a good start with YES! I do not know what all the one star reviews. I had a great experience.......

Ramina A.

9/13/2017

Horrible company! Will never use them. It's interesting that Home Depot works with them. I had the technician look at the unit he initially said your compressor is good because your home is getting cold and later he said it could be your compressor and advised he has to go to the attic which was going to cost me $510 to inspect for leak, also he advised why not change the entire unit. It was full on a sales man not a technician and he said we can Finance it for you. We got a 2nd opinion and it only me $153.50 compared to $9000 plus. Yes you heard me right!
Don't ever use this company!
The worst experience ever! The 2nd opinion saved us!

S R.

8/28/2022

Came out earlier today to expect a week at the water filter system that they put in about six years ago. They decided to tell me that this system is no longer made and I cannot find the parts to it so then they decide to cut me $2500 or $4500 or $7800 to replace it. Once again let me say this again they told me the parts were discontinued and they've checked multiple times I found the parts locally within 20 minutes after they left. Daltem the plumber is a fraud, so f you get him shit you're door and cdll another plumber. Yes plumbing is a fraud. Don't use them. Please. Heck I'm so honest im even willing out my phone number down. Scott 702-971-4794.

Yes plumbing is a bunch of FRAUDS. I caught tubes in a basic ass lie when they truer to sell me and my 72 year old retired on a pension living mom more crap.

On top of it all they left my unit leaking and didn't even try to fix it. Use Focus plumbing instead.

T J.

8/24/2016

I do not recommend!
Extreme price gauging! Wish I would have read yelp first - exact same negative experience!

From the moment the tech arrived, they tried to upsell me services and warranties for products I didn't even call about like Air conditioner warranties and service plans.

For the actual services I called about - the quotes were horrible - and they refused to distinguish labour and parts or how long the job would take stating simply we operate on a fixed fee basis.

For example, simple faucet cartridge replacement was quoted at $230!!
After researching, a cartridge for my very common tap is less than $22 readily available at home depot. Replacing should take 20 minutes. Are you kidding me? Their labour is worth $200+ for less than half an our of work?!

Or replace kitchen faucet for the bargain basement price of $650! what a scam of a company

DO NOT USE!!!

Tamara T.

8/19/2020

Yes plumbing is a big NO!!! Shady and invasive techs just stuck their hose onto my water heater without any explanation (until I spoke up) and I did not call them about my water heater at all! If I end up with issues I'm gonna blow a gasket!! NO to Yes plumbing!

Emy B.

10/28/2022

I can't convince my 88 year old mother to stop using this company for her HVAC maintenance. I've made complaints in the past about their excessive recommendation for expensive repairs that are not needed. This time, they told her she needs the ducting in her entire house replaced for over $9k! Ridiculous. The fact that they continuously try to take advantage of seniors is disgusting. Do not use this company!!!

Nancy L.

2/22/2023

We requested an estimate and after agreeing to a price, the contractors were here within the hour with approximately 6 trucks. Our new heating and air conditioners were installed within 4 hours. Very competent installers. Extremely clean and polite. Would definitely refer this company for any heating and air conditioning needs. Special thank you to Charlie who worked our great deal. Follow up continues to be great. They are here right now doing ductwork cleaning.

Trudy S.

5/17/2023

I had two toilets that were running very slow and leaking I called them they of course sent in their salesman first which left the two plumbers standing around, this guy did not look really close but decided that I had a hole in my plumbing under three trees halfway between the house and the street, i asked him how much he told me 1600.00 I told him I would call a plumber, I called another plumber who snaked my pipe and it now works just fine. I had a problem with these people a few years ago with my kitchen sink and the garbage disposal of course the same salesman said I needed a more expensive disposal. I will never use them again. they are not reputable

Kim H.

5/28/2014

SCAM ! SCAM ! SCAM ! Do not use this company , they are a scam . My air conditioning started blowing warm air over memorial weekend . I called this company on Sunday and they sent a repair man out . He looked at the unit and immediately told us that we had a leak and then continued up in the attic letting us know that all the piping was rusted out and that it was unsafe for our family that the whole system was blown and we would need a new one. Believing that we sat down and went over the new air conditioners he could sell us and they even had financing for the $9k-10K units.. Thankfully it was a holiday weekend and the banks were closed so we could not fill out anything for the financing . In the meantime I started reading reviews of this company that were not so good. So we had another company to come give us a 2nd opinion . It turns out we did NOT have a leak and the unit was NOT broken and it was an issue with the filters we had put in wrong . The 2nd guy that came out said he used to work for YES and he said they are trained to mislead you and will try and take you for everything !

Brian A.

1/23/2016

$286 vs. $150 at another company. Here's the facts about YES.

My pilot light wasn't staying lit. After doing some research online and seeing visible corrosion on my thermocouple, it was safe to say this needed to be replaced in order to keep the pilot on. I went to the store and picked one up for $13 just to have one ready.

Scheduled with YES to have someone come out between 6-8pm. Was told technician would be a few hours late. Arrived at my house at 11pm. He was friendly and professional.

Upon looking at my water heater the technician told me I should replace the gas thermostat because it was probably going bad. Also, replace the entire Pilot And Igniter Assembly. Also the co2 vent needed to be slid into place an the anode rod needed to be replaced. For all this work, it was better to install a new unit (quoted $1200).

After his quote, I asked the technician if the pilot light wasn't staying on because of the corroded $13 thermocouple that I had researched online. (9x out of 10 this is why a pilot light won't stay lit) at first he told me it couldn't be replaced on its own, the entire burner assembly needed to be replaced. Plus, he didn't have a replacement thermocouple with him. This is the point when I told him it could be replaced on its own and I already purchased one. He then agreed it could be replaced independent of the entire burner assembly and said $286 is the price in the book. I declined and was charged $29 for the recommendations and estimate.

I ended up calling Pure Plumbing at 7am and they were at my house by 8am for a free evaluation and estimate. Replaced my thermocouple for $150 (parts and labor) and my water heater is back up and running.

RC M.

07/03/2017 12:00:00 SA

My 40 year old A/C unit in my condo finally gave out -over the 4th of July week. Called the Yes men and they provided quick service and informed me that the unit was not able to be repaired. The tech (Brent) was very helpful with securing the new unit and funding.
The crew showed up as promised and finished entire installation in less than 3 hours. Both of the workers were professional, courteous and efficient. Highly recommended for HVAC work.

Lisa F.

6/27/2023

Jhumar and Leon were very professional, timely, knowledgeable, and kind on my most recent service call. I have been using YES! for 5 years since they installed a new ac unit in my condo. Although their prices tend to be on the high side, it is worth it to me because the techs are always clean, professional & caring. They are dependable, always show up on time and sometimes even earlier than expected. I had a same day response and resolution for my issue this month. Parts needed were on the truck. They always remind me when it is time for maintenance service. As a senior woman, living alone, all of these qualities have value for me.
Thank you, YES! Heating & Air team from a grateful customer.

P L.

08/01/2017 12:00:00 SA

Way costlier than competition and fibbed of code compliance by end of this year to push new AC unit. R22 units are to be phased out by 2020, NOT By January 2018. Literally 2.5 times cost of other estimates for new unit replacement. Not even after 2 weeks and after whopping $1200 service repair, unit broke and refused to fix and said only option would be to replace unit with new. Said cause was clogged filter by the painters (who had already been before their initial repair so why wasn't this identified then??). What HVAC company in their honest work ethic not check vents for unit performance etc to see their repair is in working order?? Courteous servicemen but they must be pushed very hard to make new sales or be commission driven. Not in the interest of homeowner at all. Shame. Understand price fluctuation and variance but $10k vs $3750? Come on. Rip off at its worst.

Ellen E.

9/17/2019

Scam... they came to service my air/heat and said I have rodent droppings in attic and they were eating air duct wrappings. They can fix it for $6,000. Can you imagine? I sent them off and they came back and said they can do it for $1,000. I called another air/heat company and there wasn't anything wrong. I'm in a senior community and an easy target?

Marian G.

03/10/2015 12:00:00 SA

Very pleased and impressed by the quick and professional service of Yes! My only experience occurred last June when our downstairs AC went out, and the timing couldn't have been worse as we were expecting weekend house guests. But Yes!'s Tom Cornell arrived within a couple hours of our call and quickly diagnosed and fixed the air conditioner. Problem solved, House cool. Guests happy. We're happy. And Tom's card is tucked away in a safe spot for future reference.

Misty J.

08/11/2018 12:00:00 SA

Professional. Knew the equipment and fixed it fast. Very knowledgeable on replacement parts and cost efficiency. Alex V. was our technician and I would recommend to others. Same day service on a weekend.

Christopher K.

7/20/2020

First off this company is absolutely fantastic. Had our ac go out Friday in late July. Called Saturday afternoon and they sent a guy named Joe Q out to fix it. He was at my house within 20 minutes. He did his best to fix it on spot but unfortunately he had to wait for a part that wouldn't be in until Monday! He was a ring notification on my phone literally at 8:25am Monday morning (today). Had it fixed in a half an hour. Thank you YES!!!! I will refer you guys as often as possible.

Rahel K.

7/17/2017

My ac was working perfectly fine decided to get a check up and not even 20 minutes this guy breaks my unit!! And had the nerve to quote me thousands to repair. I was so freaking piss the nerve. I know when I'm being up charged!! I will never ever use them and I hope others don't as well.if I can give this technician a zero I would

Raydel G.

9/18/2018

Do not hire these people. They will scam you. It is 25 dollars to book them. Once the plomer comes he can charage you. Anything he wants. And pull his fancy book to show you prices. I bought a reverse osmosis water filter amd need it installation. Chris the plomer came and try to convince me to buy this 6k water filter because mine was illegal and it was causing me and my family leukemia. Want to charge 550 dollars for installation. Hilarious. The company doesn't care how much their plomers are charging as long as they get the 25 for booking. Plomers will use any tactics to sell you new stuff and charge you Anything.

Michael B.

12/18/2019

Stay far away. Misleading quotes and false advertising. We were simply looking for someone to help us locate the main sewer cleanup at our new house called and asked very thorough questions about the cost once onsite the cost tripled. No thanks to the bait and switch. Called the office and they even listened to the call agreed that we were quoted and would not honor it. Despicable business practices.

p m.

5/20/2020

OMG highest quote for a heat pump installation I have ever seen. I almost fainted when I saw the quote. They said they're expensive and they're not kidding! If you like paying $5k more than the next highest bidder call them. Sheesh.

Judie W.

12/17/2015

Previously we purchased New AC and Heating system with all the bells and whistles this summer for $28,000. They advised having the LV city Building department inspection in the fall due to busy time of year. The install of the units went very well and give them high marks. Inspection done and any and all issues resolved in Decembet

Randy P.

12/14/2014

HIGH PRESSURE SCAM ARTISTS TAKING ADVANTAGE OF ANYONE- ESP. ELDERLY. READ KATHI J BELOW- SAME THING, BIGGER PROBLEM FOR US.

THESE GUYS PREY ON THE ELDERLY!

These jokers came out and scared my parents into thinking the house needed a new Hot Water tank- I happened to show up as they arrived

Did the SPECIAL DEAL ONLY NOW high pressure close, tried to sell Mom a hot water tank for $1600 installed!- a plain old water tank in a 1500 sq. foot house. Did a great job of convincing my folks they were sitting on a time bomb and a pending house flood.

I told the guy to take a hike cuz I knew 1sthand that price is SILLY, got a 2nd opinion to ease my elderly mother's fears- and they not only quoted less than HALF of $1600, uprovoked- when they came out, they said the water tank was fine, not failing. This company has been exposed on local TV as a scam. It's been two years as of today and guess what? Hot water tank they claimed was dead!! is still working fine.

BEWARE- always get a 2nd opinion, and WALK if they try the YOU MUST DO IT NOW close. These guys are scumbags. Shop around, I didn't even need to mention their price for it to get slashed.

UPDATE: 3/01/2017, THREE YEARS LATER- House just got sold, with same Bad water tank that was failing

FYI: It was perfectly fine, they were trying to scare an old lady into dropping big money on a water tank that wasn't needed- to the tune of almost 3x as much as anyone else would've charged.

These people are criminals.

Kimberly B.

6/15/2016

On Wednesday the 8th the guy came out... Explained what was going on, said they replace the whole thing and it is 9000...I said it doesn't need a blower for the heater. It works fine. He went in the attic. Was up there less then 5 minutes. Never turned the unit on. Went out side to the unit , hooked something up. Then said NOTHING was wrong with the A/C. And then wants 49.00 for a service call. He did nothing.... This is what i was told to be leary of... Trying to take advantage since i am female... I wasn't born yesterday. I wasn't going to post any thing but this just really made me upset...

Scott M.

12/15/2014

Being from Alaska and knowing nothing about central air conditioning I trusted an in-home rep from THD. I was pleased that the tech could be out later that afternoon and the service call would only be 49 dollars. That is where the pleasantries ended, the tech was on time and an advance call was made. The art of pushing products was painfully clear with the tech, understanding they know what they are talking about i agreed to a recharge and a new contact switch, a whopping 517 bucks later I feel bent over a barrel. The tech kept telling me that the thermostat that I installed less than a year ago was junk and for 286 dollars he could install a new one, similar to a model sold at THD for about 35 dollars... He was very out of touch with current thermostat pricing and said I could install one that was non-programmable since the unit was old for about 150.00, these retail for less than 20 dollars. Nice enough tech just pushed way too hard on a new unit and thermostat, felt like putting a 9000 dollar unit into a condo valued at 30,000 like going to the store and buying a loaf of bread. Hoping that the unwarranted recharge will hold out for the summer so its less painful to think of the cash wasted on it. Will definitely call a different service company next time!

Mark A.

08/05/2015 12:00:00 SA

Rip off! The $49 Home Depot special is only a high pressure sales call. We were told that our entire system needs to be replaced with 10k worth of products. Our AC works great - we've never had a problem with it. Lots of misinformation, won't even put their quote in writing. Use somebody - ANYBODY - else. Also complaining to Home Depot for sending these thieves into my home.

A N.

10/29/2014

Had our annual check of our heating system and Rich F was the service specialist. Arrived on time, had all the tools necessary to complete his checks, and was very very prompt. He briefed us what he found and explained things in an terms we could understand. Did a greta job. Will ask for him on our next HVAC inspection.

Kelly V.

1/20/2023

If I could give this review a title it would be ~ Rips off Retired Veteran ~ Preforms Shoddy Service ~ Refuses to Correct Mistake.
So we have used this company twice in the past for different repairs, and up until Wednesday of this week we would have and have recommended them to anyone needing repairs.
We have always felt that their prices were above the industry standards, but were happy to pay them because they provided top notch service. That all came crashing down last week.
Last week John noticed that we had a leaking backflow valve and we called them for repair. Their estimate was $750.00 after discounts for the military. He agreed to the price even though he felt it should be about a $250.00 repair as the parts would be approx. $100.00.
The service person left to get the needed parts and returned about an hour later to do the repair. John thought everything looked fine and paid the service person as the repair could not be tested for 48 hours because it needed to dry.
Wednesday of this week, while outside with the dog, John noticed that the repair was leaking and called the company back to correct the error. Later that afternoon the SAME repair person stopped by the house (a couple of hours later than scheduled). He tested the repair and stated that even though it was leaking it was installed properly and there was nothing more to be done as backflow valves were designed to leak.

Here is the issues:
1. You were called to fix a backflow valve leak.
2. Your repair of the backflow valve leaks.
3. You state that backflow valves are designed to leak.

So if a backflow valve is designed to leak - why has this one not leaked for over 20 years, and when you were called to make a repair due to the leak - why did you repair something that apparently due to your claim was not broken in the first place?

If someone in the company would like to make this right you can call me at {REMOVED}. This number will not be in your records as I am not the one who requested the service, but I AM the one who paid for the repair as John is on a fixed military retirement and could have never afforded to be ripped of to this extent. YES, I am pissed at YES!

Looking at your other reviews ~ It looks like I will not hear back from you. You are getting pretty good at receiving one star reviews. I guess you do not care about your reputation anymore. SAD so SAD

Sheril F.

07/08/2019 12:00:00 SA

Just had Alex show up for my scheduled A/C maintenance appointment, and he was trying to tell me that I had a leak on my unit that they installed less than 4 years ago. The A/C has a 10 year warranty, but Alex said without further investigation said it would be a part or a bad weld that would not be covered and tried to tell me it would a minimum of $1300. When I told him I did not want to pursue it at that time and to please finish his routine maintenance, he said he didn't need attitude and walked off my job without finishing the maintenance. I tried to call Customer service to file a complaint about his unprofessional behavior, and they never answered the phone. I guess the customer isn't always right at Yes Plumbing and A/C. Steer clear of this company as there are many reputable companies in the Las Vegas area. For all I know, he was a scammer. I have since called another company.

Clarke B.

1/16/2015

NO WAY I will I ever say, Yes! to these folks!

Call them if you are looking for a sales pitch instead of a plumber. It seemed like an orchestrated tag team sales routine to me. I was told it would cost me $5,000 to $6,000 before my problem was fixed. One of the salesmen, I mean plumbers, even mentioned financing the costs. I would not be surprised if these guys are on commission. I STRONGLY suggest you shop around before you hire these folks.

I happily went elsewhere and paid about $1,200.

Fabio B.

6/29/2015

On Saturday June 27th 2015 I called about the FREE AC evaluation thru Home Depot. They went ahead and scheduled my appointment for Monday between 5-7pm. The technician arrived at 5:30pm on Monday. I showed him the two AC units in the backyard and right away he told me I needed a new one without even touching the unit (RED FLAG). I said that I wanted a full FREE diagnostic like the home depot website promised but the technician said that for a full diagnostic I would be looking at a $79.00 fee (RED FLAG). I asked the technician to leave since I felt lied to from the start.

Kristen T.

02/08/2019 12:00:00 SA

Did not show up for hours after promised to drop off necessary equipment for inspection, causing me to lose a day of work due to lack of regard for my time. Did not provide accurate information about inspection of new units and misrepresented process because they did not want to deliver a ladder to my property on Saturday suggesting that I again miss work! Not the quality service I expected after being a loyal customer for over 10 years! No longer recommend their services!

John Y.

01/04/2010 12:00:00 SA

Had a mailer with a $25 off certificate for any repair so I called YES! for a plumbing issue at the house involving a leak. When the appointment was set up, rep over the phone quoted a $59 trip/diagnosis fee, which would be waived if service is completed. Rep also advised YES! charges per job, instead of per hour.

Service guy was prompt and professional on the day of appointment. Reset the toilet with two wax seals, and with an incentive, flushed the water heater tank as a bonus, for a little over $250, PLUS the trip fee of $59. Overpriced in my opinion, but there was over 2 hours spent on diagnosis. When I brought the $59 diagnostic fee to the attention of the tech, he refused to take it off noting there was nothing remarked in the appt notes. Now why would I misrepresent something quoted to me?! Then with some pressure, he radioed the call center for confirmation. Failed to make successful contact, tech advised he'd take it off as a courtesy. And naturally, he then refused to credit the $25 certificate mailer, which clearly states $25 off any service job. The reason he gave was simply I already had to take off the $59 trip fee for ya. Just Great.

I've got a pretty big house with a few more plumbing issues to work on in the years to come. And one thing for sure, I wouldn't be using YES! again. Thanks for the sour taste you left in my mouth. Now as a business, was it really worth it trying to trick me out of a few bucks?

Chuck D.

07/11/2013 12:00:00 SA

I have been waiting 8 days now for a fairly simple repair on my ac unit. The store states waiting for part. I called company who handles all warranties concerning my specific model. Part needed is sitting on their shelf. The part was to be delivered from California today. Job was to be completed today. I did not even receive a courtesy call today. Last week I had to pay $79.00 for a diagnosis. At that time I was informed the repair would be $860.00. Diagnosis not included. I was considered lucky, the part was under warranty...I finally got fed up with the lack of care or concern this company showed and began speaking to old friends. I was recommended to go through this other company. Well long story short, There was a technician here in 5 hours, Repaired the unit and charged me only $400.00 part included. By the way, the labor warranty expired last month. Needless to say, I will not be dealing with ARS ever again. There are too many other companies out there with a conscious.

Sour S.

06/05/2021 12:00:00 SA

Yes! Airconditioning and Plumbing came to do their annual inspection at my house. They replaced the anode in my water heater. It took five minutes to replace. The anode cost $17.00 at Home Depot, Yes! Charged me $336.00 for a 5-minute job. When i complained Yes said they would have Customer Service contact me to make things right. Yes NEVER contacted me. Yes TAKES ADVANTAGE OF SENIOR CITIZENS by overcharging and when you complain they say they will have customer service call you and then they never do. DO NOT USE AIR CONDITIONING & PLUMBING. YOU HAVE BEEN WARNED!!!

Rose K.

12/16/2022

We have used Yes! before for plumbing, and though there were a few issues, Yes! always fixed their mistakes. So I decided to give them a call for our HVAC system not blowing any heat. They said it would be 79$ to look it over and see what needed fixing. Okay, great!

I don't even remember the name of the guy who came out, but I remember how his questions and statements made me feel like he was trying to pull a con on me or something. When he finished looking at everything, he informed me that 1. there were parts missing from our HVAC, 2. We had a terrible leaking refrigerant problem, and we would not be able to last more than a few more weeks, and 3. It would cost $2,400.00 just to OPEN it to look inside and find out what the problem was, NOT for the cost of any repair, and that I should be prepared that even doing that might not be enough for them to fix the issue.

Something did -not- seem right, but the heater was blowing hot again. He said he put a pound of refrigerant free of charge, but that it would just leak out and 'I'll be seeing you again in a few weeks like some prophetic doomsday salesman.

In under an hour, the house had dropped a degree and was blowing lukewarm air. At the two hour mark, I turned off my HVAC and called for him to call me back. Again, he talked about how I must have a bunch of huge leaks up there. Again, I did not have faith in what he was telling me, because my husband had been up there the day before as well as a month prior, and he never saw any leakage or oily residue like this guy told us we would find.

I decided to get a second opinion, and I am SO glad I did. Would you all like to know WHY I lost refrigerant so fast? Because he DID NOT PUT THE CAP BACK ON. Yeah. He left it off and let it leak everywhere. I also found out that he only added the refrigerant so he could get it to run it's 4 cycle before another shut off of the heat. My second opinions not only completely fixed the issue (it was not refrigerant leakage), but I also bought a year of their Service and Maintenance offer. And after ALL THAT... the cost was less than $600.00 to repair.

I called the next day to ask to speak to someone (because I want my 79 dollars back for fake diagnosis and pseudo-sabotage), and was told they could only pass my info on, and someone would be calling me. Yeah. No one called.

Yes!, I want my 79 dollar fee refunded. And you need to fire that swindler -yesterday-. And if he represents the rest of you, then I hope everyone reads my review and runs in the other direction. You will never get our business again.

Robert W.

6/19/2013

The co. charges 3 x the regular rates. They charge by the JOB and not by the hour. To replace an anode rod in a water heater is $283 or so (if u r on a plan), The part on line costs only $40-$60 so they are charging about $220 for labor for a 1/2 hour job. Ridiculous prices. They send 2 people so you can bet your charge will be double at least. They use a sales manual and they quote the price as if it is some Bible - I would suggest you slam the door and move on. Most co's will charge a $80 assessment fee and then if work is done, deduct the fee from the job but not these guys. They charge to remove any object that does not give them direct access to the water heater - $218 in my case for about 5 minutes of work. DO NOT USE THIS COMPANY. REALTORS DO NOT USE THIS CO. IF YOU ARE AT HOME DEPOT and they intercept / hustle you - KEEP WALKING.

Daniel L.

02/03/2016 12:00:00 SA

I have to apologize for being so late writing a review, but I think people need to be warned. Home Depot has annoyingly partnered with various local vendors who set up inside their stores to pounce on HD customers. Yes! Is one such partner, and like many I fell prey to their A/C tune-up sales pitch back in 2011. For a nominal fee they came out to check the system. The guy that came out had me get up on a ladder with his carbon monoxide meter while he went into a separate room where the air handler was located. Within seconds, the meter began reading carbon monoxide emissions! I can't prove it, but I am sure he just used a lighter or something in order to release gas into the system. When I was reluctant to have them do further investigation, he called a supervisor who swung by to discuss the matter. I declined further assistance and showed them the door, but I would never recommend these con artists and personally feel that Home Depot should do a better job vetting their business partners.

Mike W.

7/26/2013

I wish I could give zero stars to this company. saw the billboard and they were the first i called last week when our air conditioner froze. Las Vegas in the summer makes a working ac unit a must and i think Yes takes advantage of the fact that i was at their mercy. I didn't appreciate being SOLD so hard and felt like i was buying a used car. I passed on hiring this company and took my money elsewhere, where at least the technician listened to me. sadly, i had a few plumbing issues i needed handled too, but glad i didn't fork out my life savings.

Shyishia M.

7/21/2022

Stephen Gumper arrived on time and wasted no time getting us set up for replacing our AC system. He was friendly, knowledge, and professional!

However, I can't seem to get a simple invoice from the office staff. The agent for my home owners insurance has been trying to speak to some about the repairs, but no one has called her back.. it seems that now since the repairs are done, my request are not important.. I have called 3 times now to request an invoice that I should have been provided on the day of install...

Chris D.

07/10/2012 12:00:00 SA

The biggest rip off artists in the business! I should have known when they would not quote me a price over the phone and said they would see in person that there would be an issue. I had a clogged sink that needed to be snaked. $175! When I bitched, they gave me a 10% discount! Big deal! Get lost! NEVER again! Ever! I should have called Larkin or Rakeman Plumbing. The Yes man can...Can rip you off that is!

Yulia P.

4/29/2013

They installed my brand new AC 3 1/2 years ago, back then their company name was Sunset Air Conditioning. about 3 weeks ago my AC stopped working so we called them. on Wednesday, Ray came to our house and he said we need new motor & module. He can ordered and installed them on Saturday. Saturday he called and said can't do it because he hasn't received the part. Monday we called to find out what's going on. He said he got the part but needs to be programmed, he can come on Friday. Friday, no call no show. Again, we had to call him. He kept giving us running around and always no call no show on the day he promised to come. We called another AC company today because we cannot rely on him, it's getting hotter here in Vegas.
DON'T DEAL WITH THIS COMPANY. NO WONDER THEY CHANGED THEIR COMPANY NAME

Kekoa M.

08/06/2019 12:00:00 SA

We were referred to this company by Home Depot and are extremely happy with their service. Kenny B. did his magic with our air conditioner on a day that was well over 105 degrees here in Las Vegas. We'll continue to use this company and will refer our friends to them as well. We purchased the additional home service plan and will specifically ask for Kenny to come back to check on our air conditioner.

David A.

06/11/2016 12:00:00 SA

Yes came to our house after I received a flier that offered a 49 dollar AC inspection.
The tech did the inspection and imediately said we need an entire system.
Gave us a quote for $9,999.00 to replace the system.
Everything I said the tech only wanted to tell me why I was wrong. He offered no suggestions other than me purchasing a new unit from them.
Had another company come out and was told the system is fine and just needed 100.00 servicing. Yes is nothing g but a scam trying t sell new units. The tech comes in with his sales book and only has one thing in mind. To mislead and scam you out of 10k. I wouldn't allow them back in my house if they were giving away free ACs. If you see their truck pull up in front of your house, lock the doors and pretend your not home unless you like being scammed out of your hard earned money.

Jonathan P.

06/05/2020 12:00:00 SA

The only reason I am writing this review is the rep came out to give us a quote and the first thing he did was shame all the other companies in the community and their products... My unit does not need to be replaced today as in most parts of my home it can be freezing..left a bad taste in my mouth though And than thanks to my YELP community a rating of 2 over 300 reviews does not allow for that shaming... granted the rep was very nice while in our home.... ut personally i do not believe in putting others down to make your own company look better.... i think my fellow Yelpers spoke.... I will not use Yes for any job

Rita R.

12/29/2018

Had a very bad experience with this company. The tech who initially came out tried to fix the problem but he came back with the wrong thermostat. He left to get the correct one, and was suppose to come back later that afternoon to install it, but never came back. We called the office again and they said he would be back on Saturday afternoon to install it. However, he did not show up. We called the office again to find out where he was, and was told he was on his way. Sometime later, he called to say he didn't pick up the part yesterday like he was suppose to and that the supply house was closed today. Therefore, he could not come back to fix our heat until sometime Monday, two days later, leaving us with no heat the entire weekend with freezing temperatures in the area. I called the office and requested that a manager call us immediately to address the issue but we never received a call back.

Jim F.

8/16/2018

Scammy. I hired them through Home Depot to inspect two HVAC units at my home. Although it says right on the flyer that they will inspect blowers, the tech refused. He did, however, state that we needed to replace our capacitors. The price was given and we agreed.

After sitting around waiting the following Monday for the tech, I called and found out that the tech called off and nobody would be coming out until later that week. Wonderful - a whole day shot.

Once the tech did get on site, he only replaced 1 of 2 unit's capacitors and said that was all that was quoted. Scam.

Oh - remember how I said he refused to check the blowers? You guessed it, one of the blowers is now down, just a couple weeks later and our main level is sitting at 90 degrees waiting for a part.

To recap, they were unreliable in meeting appointment deadlines, did not abide by the service agreement and overcharged me for the parts and labor.

Also, he left his trash beside the AC unit outside.

Avoid this company.

Kelly C.

3/19/2019

RIP OFF ALERT!!! They charge people $500.00 to fix a common anti siphon valve break that costs $80.00 at Star Nursery and my lawn man put it in for $50! STAY AWAY FROM THEM!!!

Ali K.

11/09/2011 12:00:00 SA

I needed someone quick and they came out quickly, but RIPPED ME OFF to the fullest extent. They charged an outrageous price for just filling the freon tank. I had no choice due to the dire circumstances. Very bad experience.

Charles W.

8/13/2019

Seniors beware! This company was called for a quote to repair an air conditioner that had quit working. The rep told the homeowner that it would need to be replaced to the tune of $11,000.00. After much discussion and some pressure, the homeowner questioned whether or not it could be repaired. The young man reluctantly said that it could be repaired for $2,134.00. This was followed by the comment that maybe they should file bankruptcy . The next company came a little later. Cubical Air's rep said no problem, just give him a day to find the correct motor. By 10:00 am the next morning, the new motor was being installed to the quoted price of $580.00. Even with Yes's $79.00 service evaluation that is way less than $2,134.00. Nice to find that there are still some honest people out there and it's really nice to be cool again!

Jessica D.

6/21/2017

Although my free six month service started out badly with a technician that was new to the company (clueless on proper ways to accomplish maintenance) which left me with no A/C that blistering hot day, Yes management sent a different technician out a few days later to correct the problems left by the first. David C. was fantastic-he explained all problems with great patience as I am a 100% disabled veteran and need everything spelled out. I would trust David C. again to make any further repairs.

Luis M.

10/06/2015 12:00:00 SA

I originally called Yes! and was given a list of things that was wrong with my AC unit and was quoted $9,000 for a new AC Unit. The tech was quick to pull out a chart of financing plans almost like that was his whole intention from the beginning. So I got a second opinion from another company and within 15 min they had it running! All it needed was a new capacitor, and has been running for over a month now with no problems. I would stay away from this company if you can!

Tom M.

08/11/2014 12:00:00 SA

I was really concerned when I read some of the reviews. But my experience with this company ended up being better than I could have ever hoped for. It was a Sunday afternoon. I went out in front of my home and noticed a flow of water coming from the water meter box on the sidewalk in front of my house. Called the water department and was told that, if the leak was coming from outside the meter, then it was their problem. But once inside the meter, it was the home owners responsability. After taking off the cover, and scooping out the excess water, there was definitly a leak on my side. Being 2;00pm on a Sunday afternoon, it was almost impossible to find anyone who could come out that day. Finally called this company, and they told me they could have someone there in about 2 hours. They were licensed and bonded, and had an A rating with BBB. So I made the appointment. I was really worried that this could cost thousands of dollars. They arrived around 4;30, and with in 10 minutes had located the problem. Was able to fix it for $218.00. The older supervisor Mike was great. He had a younger assistant who I didn't get his name. But he too did great work. Had the problem fixed in 20 minutes. If these guys had told me that it was a problem that required a thousand dollars, I would have probably said go ahead. But at no time did I feel they were looking to make extra money. From the moment they arrived, I honestly felt that their only concern was locating the real problem and getting it fixed. I felt so good about the way they handled this situation, that I signed up for their sevice program, where they will come out trwice a year and service the A/C units. I know that different people have different experiences. But mine was A+ with this company. Thank you for the great job guys.

John C.

06/07/2022 12:00:00 SA

Just be sure you get a number of quotes, Yes wanted to charge us $5k for what another company did for $2300! Get MANY quotes before having ANY work done!

Meg H.

07/09/2022 12:00:00 SA

We had the misfortune of having our AC unit completely die on us today. We were having some issues with the unit earlier this week so we suspected this was coming and finally decided to purchase a new unit. We took a chance and shopped around despite having received a significantly lower quote from another company. However, what was truly remarkable about Yes! was their responsiveness and genuine sense of urgency to help us out.

I requested an estimate around 7am. By 8am we were informed they could accommodate us much earlier and that someone was already on their way! Not long afterward, we met Sandro V., who courteously explained our options after completing his assessment. He proposed a SAME DAY SOLUTION and sat patiently with us as we debated the cost. This is one of those instances where you absolutely get what you pay for! And after meeting Sandro and the crew, we fervently endorse their service.

Shortly (as in minutes) after Sandro left with our purchase agreement, Jimmy and his entourage arrived. I could NOT have had a better experience as they expeditiously tore out all of the old and assembled the new. To say I am impressed would be an egregious understatement. From start to finish, Yes! delivered extraordinarily consistent, knowledgable, professional, helpful, and undeniably delightful services. I am SO glad we gave them a call and sincerely recommend that you do too.

Jonathan P.

6/24/2022

I called to have a water softener installed. I already purchased the water softener and just needed installation. The person in the office told me that a technician needs to come out to give me an estimate, and that it would be $49 for this estimate. When the technician got out there, he said the price is in a book that they carry around. He walked into my garage, opened the book and wrote down the estimate! He didn't even look at anything! I was charged $49 for someone to read a number in a book. Total rip off! Say no to Yes! Air Conditioning and Plumbing.

Chandler T.

5/24/2018

Yes? More like F*** no!

Absolute garbage service and company. They charge WAY too much. I declined their outrageously expensive services and they still charged me 30 bucks, just for them to come out. Eff that, and eff this company. STAY AWAY AT ALL COST.

Geoff H.

11/22/2016

Have had YES! come in to do multiple projects over the last 3 months, and have always been very pleased with then and the work performed. Recent project was to replace the plumbing fittings for a shower remodel; another company removed all the old shower walls in the morning, YES! came in with short notice in the afternoon to check the exposed plumbing and install new value before the tilers came in the next morning. They returned that afternoon to install the shower fixtures. Chris R. and Cragun R. were both extremely professional, friendly knowledgeable, courteous clean and very likeable. Cragun explained some extra things to me in plain English that he didn't have to show me regarding certain maintenance issues that I could take care of on my own or they would do it for me, was great education for me! They didn't push anything extra on me, except the benefits of their maintenance plan, which I took, that covers not just the plumbing job they did but all their services insulation, HVAC, etc. Their prices are a little high (but I got a senior discount) but reasonable given the quality of work and responsiveness. They came at the exact time they said they would be here. I highly recommend this company and you will too if you experience their service.

Angela K.

8/27/2018

Cliff M. provided Exceptional Service today w/our Water Heater. Very knowledgeable & taught my husband and I a few things we didn't know. I already gave out 2 of his business cards to a neighbor & my sister if they need any service done. Excellent customer service & a great guy! Big Mahalo to you Cliff! your vacation awaits you in Hawai'i!

Scott R.

6/22/2014

I will not allow these guys in my house again ! They are commissioned salesmen. This incident goes back a few years , but have to share. My Mom called yes to do an air conditioning tune up in 2007 . The technician informed my Mom that the fan motor was ready to go and would not last the summer. It is 2014 and the motor still works. Every time they come in your house the try to sell you something you don't need.

Paul H.

01/01/2017 12:00:00 SA

Furnace would not light up. Tech ( i use tech losely) said would need to evacuate the freon in my a/c and clean the coil. $1000.00 to do that.
Called Legacy Air....a real tech checked the unit...$32.00 part , installed and running fine.
Stay away from Yes no matter what.

Jill G.

10/12/2020 12:00:00 SA

I am giving one star because Aaron and Phil were nice and professional. It was downhill from there. They were recommended through Home Advisor and I will never use Home Advisor again, either.
My mistake was not reading the YELP
reviews before they came out or I would have cancelled the appointment. They replaced the anode rod in my hot water heater (311 dollars), rebuilt my toilet tank top (274 dollars), and replaced my washer hoses with steel braided ones (216 dollars). I bought the home service plan because it gave me a discount on the items I had them fix. Now, after reading all these terrible YELP
REVIEWS I am probably not even going to use it as many reviews state they just find a bunch more stuff that needs expensive fixes. I am upset I did not do better research. Their pricing is flat rate. I find this deceptive as once I agreed to the various projects it took little time to get them done. The final straw is I woke up today with all this scum lining my kitchen sink. I tried to rinse it and now my sink is all backed up. I have contacted a well recommended plumber I found on Next Door to come out and look at the sink and get new estimates on the other work I need done. I just want to share my experience so others will stay away from this company and not get overcharged. I have learned an expensive lesson. Please learn from my mistake.

Eric R.

08/12/2016 12:00:00 SA

Similar to many other reviews on here, this company has some sort of policy with their technicians to encourage them to sell sell sell. The plumbing side of their business did all sorts of things to try and solve my water pressure, none of them worked, yet at the end of it, he billed me $1200. I told him he didn't solve the problem by getting me more water pressure to my shower, but he said that he can't undue the time he was there. WHAT?

On the air conditioning side, this was a few years back. The tech wanted to do $2000 repair, saying some technical stuff about my unit. I didn't understand, but I didn't trust it because my units been working fine. I decided not to go with the repair. And guess what? It's a few years later, and my unit has been working like a champ.

Punch line. These guys are crooks.

Beverly W.

6/14/2017

Today, I had this company come out for an annual checkup on my air conditioning. It was
97degrees outside, hotter in the sun. My compressor had never been cleaned out for the
leaves and dirt and I asked Joe Q if he would take a look at it for me. He not only looked at
it, he proceeded to take the outer shell off and clean the unit. What a difference it made!!
Needless to say, Joe did a superior job and I am truly praising his work!!
Yes! should be proud of the service Joe Q gives his customers and he is an asset to them.
I have had several employees from this company service my furnace and air conditioner and
all of their employees are excellent, but Joe Q was the tops. Thank you, again for your help and service.

Charlotte X.

05/07/2014 12:00:00 SA

I called YES to come out and quote the install of a bathroom pedestal sink. It is a working pedestal sink which I uninstalled prior to do some painting and wall repair. The tech. was on time and polite. And he quoted me $ 345. FOR THIS....... With MY existing working ;valves, lines, faucet and trap. He said he would need to put MY parts on/in the sink and attached the sink to the wall. I am an average female homeowner and told myself I will install it myself. I declined the work. I did install it after fighting a leak or two. I found this price to be OUT OF SITE.

Lynda G.

05/10/2023 12:00:00 SA

I've used YES A/C for years for my AC unit. Today Jesse H. came out for the twice yearly maintenance. He did a wonderful job. He explained everything that he was doing. I will definitely ask for him again.

T J.

11/13/2018

This company does not deserve one star! I am so disgusted with the quote I got to simply install a toilet and two faucets that I supplied!! $2200??? Seriously?? That is robbery and I will be complaining to BBB. Absolute waste of my time! Do not give this disgusting company your business!

Arlene D.

08/05/2016 12:00:00 SA

Heather, the Customer Service Specialist is very helpful. Mark the AC/Sales is not helpful. When he called me he spoke to me in a very degrading manner.

Becky F.

03/09/2017 12:00:00 SA

I have had yes air at my house and few times . On one occasion I had a rep tell me my water pressure was bad in my house and it wasn't they wanted $600.00 to fix it . There were other things total $2000.00 dollars worth. Putting an Adobe rod $330.00 I can buy it myself for $36.00 just an example. I had my warranty company come over there was only 1 thing wrong. They work off commission so they make up stuff deceit and stealing from people is wrong I called the office with my concerns they said a manager would call never did. I had a guy over recently that sold us a plug in thing to stop hard water I thought it was a water softening system till I looked at it didn't think it was worth $2200 . They took out my salt water unit when I found out what was put in I found one online for around $300.00 So I had them come take it out they charged me $336.00 I could have put it out recycle. FYI I bought a nice whole house water softener for $297.00 That's a lot of money to just have them to dispose of it. I called again and was told a manager would call me that was a week ago nothing.

Bruce K.

08/10/2017 12:00:00 SA

Chris Larsen Was exceptional in fixing the air conditioner problem in the attic He arrived on time and was friendly and listened to our problem. He saw the problem and fixed it. Didnt pressure us to get the extended maintenance package.

Joseph C.

08/03/2020 12:00:00 SA

I have been using Yes Air Conditioning for the last couple of years. They called me for my annual inspection. While on the phone I told them that I need the pipes looked at under the kitchen sink. They sent over two guys that in less then 5 minutes quoted $450.00 for a simple job. They had an attitude like they could care less if they had my business or not. I was really mad so I cancelled my air conditioner work with them.

Scott B.

07/08/2018 12:00:00 SA

If I could give these guys zero stars I would! I have two pinhole leaks on a 6 long piece of copper pipe. It is in a very tight spot but still repairable. The tech and person who does the quote came to the house and looked at the issue and gave me a quote for almost $900. Absolutely ridiculous! I called a real plumber and he came out and made the repairs for $ 140. I will never use this company again! total scam!

Lizzie K.

10/19/2022

scam artists and frauds!!!!! you should be ashamed of yourselves preying on the elderly!!!!!

Jericho R.

08/06/2015 12:00:00 SA

We called YES! to estimate a simple toilet valve replacement issue. I may not be a plumber but I have several years of experience in residential and commercial construction defect litigation so I know if a job is simple or not. They quoted a service charge of $450. We got a second opinion from a licensed plumber who charged only $80 including parts. Always get a second opinion after you call these guys!

Cheri T.

5/23/2023

DO NOT GO WITH THIS COMPANY!!!!!! we call yes! for our AC this morning to have them look at it because it was just blowing cool air but not cold enough and our AC unit was still running. when one of the guys came look at the AC unit he told us that we needed to replace all unit that would cost us staring $18,000 to $30,000 because he said its to old and bad condition. here i am thinking to my self dude we just bought this house 7 years ago a brand new home, how can it be bad condition already maybe replacing parts that i understand but not the whole unit. so i told the guy No we won't be buying and replacing the whole unit we don't have that kind of money right now. and soon as i said that he said ( well you have an option i can replace a part that will keep the AC running and gave you a cold air for atleast about 6month to a 12 months before it completely break down. so i said oh ok, i'll do that. thinking it will give us time to shop around and get a second opinion or option if it needed to be replace the whole unit. so we went ahead with the $900 and he went out replace the parts after we sign contract and after signing he told us that if it reach to certain temperature the AC will stop running. so i told him why didn't you mention that earlier and now you tell after we sign the contract. just use your imagination after hearing that what went on. after that was done and said he left the house and we also went out to do some errand for to 3 hours and came home and the AC wasn't working at all and it was so hot inside house. we went out side to look at the AC unit and it wasn't working at all. so we call the Yes company complaining about it. the manager was just try to up sell us replacing the whole AC unit. DON'T NOT GO WITH THIS COMPANY!!!! they well try to SCAM YOU!!

Claude R.

1/17/2022

No show on Sunday. They called and said half their crew was out. Scheduled for the following day. No show. They didn't even bother to call. I called to check where they were and said their guy wouldn't be able to make it. I'd give negative starts if I could.

Christine K.

6/13/2019

WORST CUSTOMER SERVICE. WORST SERVICE PERIOD.

They did a tune-up on our AC units this morning. Outside only. My units were working FINE before they came. I left shortly after and returned to a very hot upstairs. My unit is now not working. I contact them (11pm) to be told they can come at 8am. NOT acceptable I tell him. This is BECAUSE they were here. Now we have to suffer? I ask for management. I'm told he will request I get contacted and to expect 24-48 hours. SERIOUSLY!? Don't use them. NOT worth the aggravation.

Oh and we had THREE homes tuned-up in our family today. Guess that doesn't matter either.

Sierra Air or Sunrise NEVER gave service like this. They actually CARED about their customers.

Vesna D.

8/13/2021

Very very disappointed very very bad experience with a yes air-conditioning and plumbing my air condition is broke July 23 and I called the technician he's came and he said my compressor is broken so I we need to wait 2 to 3 days to order new compressor and technician is cam and that charge me $1579 , $79 is for diagnostic and after couple days my air condition not working again so we called again the company and they say compressor is not good we need to order that new one again so I need to leave the house again go to the hotel or somewhere to sleep couple days and the compressor is came and installed again I called the supervisor to see my air condition because the technician is destroyed my unit .One or more week I back to home and I think everything is fine but next day air conditioner is broke again we cannot even start his back so I have to leave house again and I have my granddaughter 15 months old and my dog I send my daughter with baby to my youngest daughter house and me and my husband with the dog 8 PM calling all the hotel and looking for the room to sleep overnight so more than two weeks we don't have air condition and I pay $1579 for nothing after that they come in again technician and he said we have to order the new unit the unit is that broken or it's not working so we need to leave the house again we don't know where I need to go because this weekend and the hotel room is not available and it's very very expensive for Friday Saturday Sunday we miss days to work we cannot go to work we cannot go to grocery shopping we can not doing the laundry in the house almost for two weeks and after five days the unit is came and technician is coming to install I spoke with the supervisor and I ask why you charge me $1579 if it's I have manufacture warranty and technician or supervisor he don't give me any paper for the new unit for that warranty or nobody explain to me how is that work because the new unit is the new warranty so the supervisor Peter he said that I still want the contract like old unit and old warranty and nobody give me something in the writing I have to know how long is my warranty what's going on with this one and I don't even know that we have the contract I know that we have a lifetime warranty but now like until 2025. Charge me for a compressor I asking for my money back because it's not my fault and even if I pay $1579 I still pay the hotel I still need to go out from my house because it's not working why are you charge me. I spoke with Peter and he said that he charge me for the labor he was so rude , I asked Peter if I can speak with samSam hired a manager and he said talk with Sandra the manager and he will call us back which is never happen and I said my air conditioner now it's cooling working but outside is make the noises and I'm so scared again because I cannot leave the house I don't know what happened I don't trust the company I don't know what I need to do the this is not first time if this happen we have same problem with this company since we buy air condition which is 2014 and our compressor is broken five times right now that give me the new unit but no warranty whatever is happening I have to pay again for that labor. I cannot explain how many frustration and stress we have pack every night and looking for cheapest the hotel or place where we need to stay since July 23 until August 9 we come back home with my pay $1579. It is manufactured warranty and that change my unit completely why I still pay for the fix that compressor $1579 I not understand that. I don't trust this company anymore please whoever had the company looking for somebody elseI have so many A recommendation for that otter company and I have my coworkers that tell me a recommended very nice and cheaper company this company over charge and it's not really nice very very rude people. Two years ago I paid for the compressor $800 now it's double charged for the same thing unbelievable. How much I need to pay the next time?????? If anybody read this my review please contact me I really need to speak with very very higher manager about all this situation for a couple years what happened in my house with my air condition thank you.

Matt W.

12/26/2016

Yes yes yes is all I heard when I was getting things lined up to get them out to my house. Then all I heard was No No No when the guy got out there. He told me that they don't even provide those services so wasted time that's for sure that's with this company provides

Sonia C.

06/01/2015 12:00:00 SA

6/1/2015 So far so good. Everything is working well. Don't trust reviews who do not give all the information. Honest reviewers, always give the $$$ price of the the items and services you received!

Tonda M.

07/10/2021 12:00:00 SA

Craig, my a/c technician was excellent! He was prompt, personable and professional! During routine maintenance he explained everything to my satisfaction. A few repairs were needed and was able to perform them in a very timely manner! He even made a second trip back to my home when I experienced a problem the very same evening! I couldn't be happier with the level and quality of service I received today!

I S.

09/04/2014 12:00:00 SA

I paid almost $7000 for a brand-new unit from Yes air-conditioning about five years ago they never would come out to service it they wouldn't respond to more calls and about four years later the valve is no longer functioning and I had to have it changed & recharged I am using a different company to service it. it cost me another $1500 because Yes said No it's not under warranty because we haven't serviced it like we were supposed to. do not deal with these people do not buy a unit or even a service plan from them. Their warrantee is not worth the paper it was written on ! I wouldn't recommend Yes to my worst enemy (well maybe)
When Yes calls - just say NO

Robin G.

01/09/2017 12:00:00 SA

NO! is a more accurate name for this company. I have been meaning to get this review written for several months. Initially, I was so upset that I decided it was best to calm down before writing my review and then I got busy with the holidays. In August of 2016, I had an emergency. The ducting for our air conditioner collapsed in our attic. Coincidentally this emergency occurred the same day that I had pre-scheduled an electrician to come out and do some extensive wiring work. Yes! came out to take a look at the job and because it was August, they told me that they don't usually do this kind of work in the summer. They then told me that I was lucky that they had found someone on their staff who was willing to go into the attic this time of year. (Keep in mind that the 3 electricians I had in my home that day also had to go into the attic and do some work.) Not once was I told by these electricians that I was lucky someone was willing to do the job. While the 2 employees with Yes! (one was the supervisor) continued to tell me how lucky I was and what a huge favor they were doing for me. At one point, I was so tired of being told what a big favor they were doing that I told the employee I didn't' want to hear it again. The employee just couldn't help himself and replied to me well you are. He then went and told my husband how lucky we were they were doing this work. Yes! was in my home for 45 minutes (from start to finish) and charged me over $700.00 for this job. I counted 7 times that these employees told me I was lucky they were willing to do job. By the time they left I was disgusted and angry . I expected to pay a little more for an emergency job, but their charges were extreme for the work they did. And the constant reminder that they were doing me a big favor really ticked me off and they knew it aggravated me and they didn't care. I also believe they knew they were taking advantage of me and my circumstance. The electricians heard all of this and were shocked at how unprofessional Yes! employees acted. They also couldn't believe how much I was charged for the work they did. Again, these guys were in the same attic as the Yes! employees and they saw the work they did. The electrician committed, that he was in the wrong line of work if this is what HVAC companies charge. This experience was horrible and I will NEVER use Yes! again nor would I recommend this arrogant, unprofessional, and costly company to anyone.

Robert P.

10/08/2022 12:00:00 SA

The hot water outlet valve broke while I was doing routine maintenance on my tankless hot water heater. I'd like to consider myself a handy-guy but I decided to call a plumber to repair the broken valve.

Yes! came out promptly to fix the broken valve, for the diagnostic rate of $49, which the dispatcher stated may be applied to the cost of the repair, but would be at the discretion of the tech.

The tech was accompanied by a salesman who notified me that he didn't have the parts on their truck despite later saying that valves are parts that frequently break over time. Then he stated that the valves were only available in a full set, and I would need to purchase the full set, not just the one broken part to fix the issue. Further, he charged me for not only the parts, but the full labor and install of the parts that I didn't need!

If SVU detectives really want to prevent people from getting raped, they would do something about these guys. The parts cost $120 (for the full set) and I had to pay over $900 to fix one broken water valve that took him one hour to repair.

Stay away from these guys unless you have way too much money in your pocket and no where else to blow your cash. Find a plumber that charges you based on the job you need done and not your zip code.

Virginia S.

5/13/2023

I had to use them years ago. They were here on three occasions, and would not check my toilet that I kind of thought was leaking. They were just stand there and look at it and said they didn't see anything and never checked it. Well, it was leaking and eventually the leak started coming through my kitchen ceiling I called a different plumber. They immediately found the problem and the bolt had been broken so it was loose and water was leaking underneath into the flooring. All my tile was getting loose. They said the toilet could've fallen through the ceiling. Had to have the flood control come out because by then I had mold had to have my whole bathroom for tore up and part of the wall. It ended up costing me close to $20,000 insurance would not cover any of it. Had yes checked my toilet the first second or third time this would not have happened. Also, while they were out one of those three times they overtightened my bathtub faucet on a Roman tub and caused me a leak, but I got charged for instead of them covering. It. Ended up with a hole in my ceiling for that also. had them replace faucets in my bathroom found out through another plumber that came but the one faucet wasn't even hooked up correctly. It was out of sync. I didn't use that much and then I had to start using it and found out it was leaking because they never totally corrected it I would never ever use them again.

Raj N.

3/29/2015

These guys came over after I asked for a free in home evaluation down at the Home Depot. There is a nice Trane compressor and Rheem furnace proudly on display there. The lady setting up the appointment is a Yes employee and is wearing clothing with Trane and Rheem logos.

Mike from Yes came over and gave us high bids for Amana units. He bad-mouthed Trane and said they don't use them anymore. Nice bait and switch!!

We got 20 SEER Trane units from Sun Country for much less than their 16 SEER Amana. No thanks, Yes!

Malcolm S.

07/06/2017 12:00:00 SA

A note to any Consumer who may read this review: 1. Be careful if you decide to hire this company. 2. Like all businesses my experience MAY NOT be typical. I have detailed my experience with YES so you can make your own judgement. 3. My first entry is at the bottom of the page and was entered on July 6, 2017. I hope this helps. Thanks to Yelp for being of service.

July 8 at 4am, 91 degrees inside the house, to the people at corporate yes: why in the world would I want you back in my home? We went from functional air, albeit with intermittent noise from a fan, to a broken motor (both of which we paid you $900 to have repaired) to a broken compressor (for which we were quoted by your tech $2,900 to replace!) to having NO AIR at all - all during a record breaking heat spell. There is some kind of an INCREMENTAL SCAM going on here. You start with the relatively inexpensive fan, escalate to the fan motor then to the compressor. I personally suspect both the motor and compressor where in good working order until we allowed your tech unsupervised access to them. Sadly, once we the Consumer, allow you access we are at the mercy of your trustworthiness. Your pathetic response on Yelp does nothing to alleviate our sleepless nights and distress, nor does it repair the damage done or the expense of repairs. I have no way of telling if this is a pattern with your company, but you can count on me reporting my experience to the proper governmental agencies that provide oversight. You have our $900 for a $200 fan and motor. But you won't get a penny more. I despise companies who make a business model of preying on the vulnerability of their Consumers.

July 7, 2017 Ok, so here I am, it's 230 in the morning. I woke up at about 1am to a smell like burning rubber. Startled, I checked for the source but found nothing obvious. I laid back down and tried to sleep. It wasn't 15 minutes later that I heard a kind of thumping sound coming from the AC. I ran out to the living room and switched the thermostat to off. By that time the wife had woke up and grabbed the dog. Safely outside we examined the unit from the ground and called yes back to get a technician to look at the unit. Even with the information of the pungent smell and sounds we were experiencing the best Anthony could do was tell me a tech would be out at 8 AM. Really!? My next concern was that, although I had turned the unit off and no noticeable air was coming from the vents the unit continued to run. The smell has permeated the home and we have no air-conditioning! I no longer have mixed feeling about this company, they are incompetent! First, the tech apparently had no idea what he was doing. Second, they have no after-hours emergency service?! At this moment I would NOT recommend this company! I'm going to withhold further judgement until I know how they respond to the current crisis. And I need to work in the morning! Unreal!

July 6, 2017 I called YES today after hearing noise, a squealing sound, coming from my rooftop air-conditioning unit. The office staff were professional and friendly. The technician actually showed up early, unfortunately I could not be home for the repairs. When the technician called me he told me that we had a broken fan, $314 repair bill. He then said that he recommended I replace the motor because a broken fan creates friction on the motor bearings. He quoted over $600 to replace the motor. I could hear the disappointment in his voice when I told him I didn't want to replace the motor, but to just replace the fan. About 15 minutes later he calls me back and tells me the bearings in the motor are shot. I have no way of telling whether the bearings in the motor were shot or not, but assessing the situation by phone left me at a disadvantage. Then, after charging us $900 for repairs we had to call him back because the air conditioner didn't work at all. He did return in a timely manner and found that there was some capacitor or something that had been damaged while he was working on the unit. He made the repairs free of charge. Bottom line is, I'm suspicious of the replaced motor, It seems the cost was too high, it was frustrating to have to call the tech back after my wife called me to complain about how hot it was in the house (before the tech made repairs there was no problem with the air inside the house) - I have mixed feelings about this company.

M H.

08/05/2015 12:00:00 SA

This company is a complete rip off.....

We have used Yes for the last few years...In 2013 we had an AC compressor and blower go out and they replaced it....for 7800 dollars.
Two months ago we had another compressor go out and they told me that the compressor AND the blower were shot and needed to be replaced to the tune of 10,000 dollars.
I was blown away by the increase in price from 2013 to 2015 of $2200 dollars. The technician was pressuring me to put the new compressor and blower in two days later and I hesitated because of the cost. I was skeptical of the huge price increase plus the blower was blowing, it just wasn't cold.
I waited two months because we were traveling so much and we just slept in the guest room.
We just had the compressor replaced today by Cal-Air for $3200.00. Our blower was fine!!
We are now sleeping in a very cool room at a third of the cost that YES wanted to charge us.

After asking around, I have heard that YES is a complete rip-off and they do this A LOT to customers. STAY AWAY FROM THIS COMPANY!!! They might come right away but you will pay for it through your teeth. Call Cal-Air. They were fast and reasonable!!!

Alicia C.

3/31/2022

We called Yes to come and trouble shoot our water heater because the gas company had done an inspection and said that there may be a gas leak. The repairman from Yes inspected our unit and told us he couldn't find a gas leak, but we needed a new water heater. I was suspicious and wondered if he was just trying to sell us a new water heater, so I admit, I was a bit disrespectful. The young man explained to us that our tank had been purchased in 2009 and was provably getting old since these tanks usually last about 10 years.
Finally, we agreed to get a new water heater and prevent a true emergency down the road. Luis, was most helpful and he took the time to explain all that was included in the purchase of a new water heater. He took about an hour to replace our water heater which comes with a 10 year warranty!
We are so pleased with Yes Air Conditioning & Plumbing, we highly recommend them!

Zsuzsanna F.

2/18/2012

Watch out for Yes plumbing. If you have money to burn then by all means us them. I needed to replace my water heater. Of course the one I have is the high efficiancy type...which means it no only heats the water but also heats the house. I knew it would be more expensive then just a regular water heater. So I called Yes plumbing and they came out and quoted me $3072.00 for a replacement. Are you kidding me!? Well I dont really know that much about water heaters so I took there word on this...but could not commit to that price right then and there. So they left saying they would be back in the morning to get my decision. Well in there absence...I looked around and came across ED ROOTER. Yes the water heater costs a little more...but he told me the total cost of the heater was 900.00 and the rest would be in labor...bringing the total cost to 1200.00. WOW...what a difference. I was soo happy...even though its expensive....its not nearly as expensive as YES Plumbing was quoting me. How do they get away with this? Please do yourself a favor and look around before going with YES plumbing. There are a lot of other reputable plumbers out there that cost half as much as they charge.

Carolyn S.

08/06/2017 12:00:00 SA

This company came to my house, as an elderly woman, needing minor toilet repair and small sink leak and they tried to sell me $1,100 in plumbing repair explaining that somethings that were fairly new should be thrown away because they were ready to fall apart. They finally did the minor repairs I requested and I paid the $180 bill. I will never all this company again.

John A.

8/16/2019

I find it a bit off putting that you would work so hard to delete a negative review because you don't like what was said. I was there when you told my neighbor he needed a new $9000 system even though his system is only 5 years old. Only after your technician was told it was a warrantied part your company still tried to charge him $1100 in labor costs. He had it replaced for $350. I'm not saying you do bad work I'm saying your prices are absorbent because you know it's the desert and people will pay them to have a working A/C.

Marry A.

10/18/2020

WILL NOT RECOMMEND!
the plumber that came to my home was name joe with yesplumbing very poor listener no communication skills what so ever smoking cigarettes while on the job no customer service. if these are the people you hire to rep. your company to service clients homes you need to close up shop! period.very poor if there was a zero i ould give it.

do work the eazy way not the way

work was incomplete i have to spend more money with a different company.
i do not recommend
yes plumbers at all!.

Sandra B.

01/09/2017 12:00:00 SA

Josh and Jeremy out to check furnace for the winter. Both very nice and efficient. Got a good report so all OK for the cooler weather, if we have any.

Kathy S.

04/07/2023 12:00:00 SA

They charge way too much! I do not recommend this place for anything!! If you use them have a large bank account! I am furious with the price gauging! Stay away from this place!

Mike C.

7/17/2018

This company is a RIP off, and has rip off sales people working for them. Spent close to 17,000 on two new ac units, Mr Ripoff Chris told me that we would receive two rebates of 650.00 each, said rebates have never shown up. I questioned Chris tipoff and he said 4 to 6 weeks to get rebates. nevervgotvyhem. called him several times more and about the third try he called me back, and said that the rebates may take 6 to 8 weeks. To date no rebates, called him again, he said he would look into it and told me that possibly a 3rd party company was processing them. talked to a uncooperative supervisor told me we didnt qualify. We bought units through home depot, home depot told me she would have the YES RIPOFF SALES MANAGER call me, the assholes have never called. Stay away from this lying, low class. no good, high priced upselling company. Kiss my ass YES and Chris. I'm not giving up until I get those rebates you promised.

Hailey M.

6/17/2017

Our A/C was ready for routine inspection and under warranty, so we called Yes! to come inspect it. After they did not show up during their time window, we found out they had tried to call us using an old phone number we explicitly told them to NOT use and, not being able to reach us, called us a no show and cancelled. Upset, we called Home Depot instead and they scheduled us with Yes! Air Conditioning and Plumbing anyways. We were quoted $49 for the inspection.

Jaime showed up to the appointment on time and took a look, then informed me that the parts are covered by warranty but not labor. Apparently our capacitor needed replacing. He then informed me it would be an extra $170 for him to install it on top of the $49 we were paying him to be here. I was pretty taken aback. The part itself would normally be $50, but as it was covered, it was the labor that was the knock-out price. I don't know anything about A/C, but neither my husband nor I were willing to say 'yes' to the cost after knowing we were already paying $49 for him just to look at it.

I think was irritated me most was that, after telling me the price, I was pretty shocked and trying to confer the cost to my husband via phone to find out his opinion on whether we should pay the extra fee to have it replaced right now or not. So Jaime said, Sorry for ruining your day. I guess when I'm already unhappy about hearing overpriced labor costs, I don't want side comments included. I can't tell if he was trying to be genuinely apologetic or if he was just having a bad day as well. He was otherwise quite polite so I'll give him the benefit of the doubt.

I'll be looking for other quotes to see if we can find a cheaper cost for the installation. Jaime said he already had the A/C taken apart and ready to go, and it took him a couple minutes to put it back together after I declined. Why am I paying an extra $170 for something that is going to take 15 minutes to do?

Robin K.

8/28/2013

My upstairs unit was blowing hot air. Service tech Richard diagnosed and said we need new capacitors... 500 dollar quote. He also said that I had a 2500 other repairs. My unit is 6 years old. He claimed I have bearing issues as well as a leak in the freon. I instructed to just replace the capacitors and be on his way. The next day... Again we were blowing hot air. I had Richard come out again and now he tells me the circuit popped. Charged me 85.00 service charge. I asked him if possibly that might if been the prob in the first place..for days the circuit kept popping. I called DEKEs air conditioning repair. They changed the bad circuit and I haven't had a problem since. They also debunked the claims about all other repairs needed. SAY NO to YES... Call Dekes.... An honest company.

Linda M.

06/01/2022 12:00:00 SA

WHAT AN ABSOLUTE JOKE THIS COMPANY IS!! A TOTAL RIPOFF!! I LITERALLY needed them to tighten ONE bolt under my sink. No leak...no clog...no nothing...my faucet just got loose. I just couldn't get under the sink because I have a bad back. When I booked my appointment, I told them my friend got me a $100 gift certificate for them to fix it. The lady said no problem. The guy came out and looked at it for 5 minutes...not exaggerating at all. He then wrote up the estimate. It was $166. He said I know you have a certificate for $50, so you just have to pay $116. I told him my gift certificate was for $100 and he said I've never seen one for $100...can I see it? I handed it to him. He said I'm going to need to call my boss. I said Are you telling me that you are charging me $166 to tighten one bolt?! He looked at me and said Yes...that is the price. I told him never mind and I would never pay anyone $166 to tighten a damn bolt. He said ok and left. This company is a complete scam!! Hence the 2 star YELP rating. I was looking for a TRUSTWORTHY company that I could sign up with for preventative maintenance...they lost a very good customer...and a lot more when I tell others how they are BIG RIPOFFS!

**BUSINESS MANAGER that answered my review....I did talk to your quality assurance manager Sandra...and she told me the technicians boss would be calling me....but no surprise...he did NOT call me.

Greg J.

1/20/2019

How is it possible for one company to have so many bad reviews? Well I found out why after allowing them to attempt to fix a minor leak under my kitchen faucet. Two guys came in for this minor problem. Fortunately I was getting a free appraisal of the work. They found the leaking areas and proceeded to tell me that in order to fix the problem correctly they would have to tear into the back wall and reroute several pipes. I said well that's not going to happen. That obviously didn't sit well with them. They told me that one pipe connection didn't even have a washer in it. They were kind enough to put in another plastic washer without charge, surprise, but guess what, there was a washer already there and they just tried to force the other in there. Obviously that did not solve the problem. Finally they said there was nothing more they could do without tearing the wall apart, or their other solution was to remove the garbage disposal for good to be able to reroute some pipes. How absurd. I began to inspect the issue further only to find the original washer plus theirs crammed into the pipe connection. Once I removed the washers and obtained new washers from Lowe's for 2 bucks and made the connection properly, problem solved. Nothing but up-sell from this outfit. Buyer beware.

Pam G.

12/21/2016

Yesterday, my husband called Yes when our thermostat seemed to be malfunctioning. They had someone out within 2 hours (unfortunately, he couldn't remember the technician's name), and he quickly identified the problem as a loose wire - a huge relief, and minor expense. He was friendly and courteous, and honest! We'll be happy to call them again.

Jessica K.

12/08/2017 12:00:00 SA

Josh from Yes! serviced my units for the fall checkup last Friday. He was polite, friendly and efficient. He did the check up, suggested replacements and explained everything thoroughly to me. He also left the area neat and clean when he left. We use them every fall and spring and are never disappointed in their service, nor have we had any issues with our HVAC units between services. I will continue to use them!

Erin Z.

11/12/2015 12:00:00 SA

DO NOT use this company, they will rip you off! They attempted to charge 10,000$ saying we needed a whole new everything. Got a second opinion it was 500 for a new motor, everything else was fine!! THEY WILL RIP YOU OFF!!

Nicci P.

06/07/2018 12:00:00 SA

Call the LOCAL plumber and save yourself from outrage and sticker shock. Yes prices are a SHAM! I called Yes for an estimate on a sewer smell coming from a shower drain. They put a camera down the sewage lines and told me that the build up in the pipes was horrible. They quoted $2,450 to jet the sewage lines and said that should eliminate the odor from the drain. When I told the plumbers I did not have that kind of money to spend on the fix, they pitched a finance plan that would charge 9.9% interest which would cost $211 per month for a year! I told him I wasn't going to go into debt like that when I have other bills to pay, which is when he used the scare tactic of telling me that it I wait too long then the whole system could be overrun and bust under my house, causing tens of thousands of dollars worth of damage. I sent them away and received two different quotes from local plumbers on the same day, one for $335 and one for $350. Apparently, yes plumbers are paid on commission, which is why they're so pushy and only interested in filling their pockets.

Stacy B.

1/26/2017

I should of written my review last July when everything was so fresh but let me sum it up.
My mom was in CA visiting and when I took her and my aunt back to their home in Vegas we realized the A/C wasn't working for the main house. Of course, mid summer and insane temperatures so we needed to call someone out to repair.

They came out, looked at her unit, and I was told he could put a bypass for $500 but said it wouldn't last. The other option was to put in a new unit for $11,000. I about passed out. But as luck would have it, he could have it installed with in a couple of hours. I was about to throw up.
Because of my senior aunt being in poor health, she needed A/C. I told the man that it was hard for me to make a decision because I didn't have internet access to check out their company and he shows me his phone and said Look we have great reviews.

Believe me I didn't trust him and told him to his face. I also said this is my mother that your ripping off. He came back with $9,700 for the A/C. I went in and spoke with my mom and told her I am so sorry but I don't trust them and her answer was I know, but her sister needed the air conditioning.

So I asked how much it would be if we paid in full today and it went to $9200, then I asked what if we paid by check instead of credit card and then it went to $8700. So we bit the bullet and yes I had tears in my eyes when I went back to my mom and told her. I ended charging on credit card and was still given the $8,700 price.

The installers came 2 hours later and I will say they did a great job.

It was the next day that I read the contract my mom signed and that is when I noticed the man had written in the comments that the price included discounts and rebates.

Again not having the internet, I researched when I got home and called Yes several time to ask about the rebate. I even called the manufacturer to get the amounts of the rebates and asked if that would be paid to my mom or back to Yes.

Of course I couldn't get all the answers to my questions and when I called Yes over and over, they would tell me that someone would get back to me with the answers but never did. After 2 months of phone calls I just gave up.

I feel bad because if I had been home, I could of been a better help. Nevada Energy even had discounts but you needed to choose one of their installers, such a shame as I would of taken that route for my mom.

Be thankful you have internet and do your research before you hire someone. I have done many home improvements but live in California. I have many companies that I would trust but I will never trust this company. They told me there were no rebates and if that was true then why did they feel the need to write discounts and rebates applied. I asked that question several times and the answer was I will have someone call you back.

I have never been so angry with a company as I was with Yes. I finally came to terms that we got screwed and not let it consume me any longer.

I went on yelp today to find a walk in tub for my mom and somehow Yes popped up. I guess I am not over it because I just relived it again.

Do your homework and best wishes.

To Yes, if you comment back to my review to please give you a call, my answer I'll get back to you. Be sure to stay by your phone for 2 months!

Michele C.

6/26/2012

Thank you Mark and Wayne for an awesome job! Mark you were spot on with the probable cause and necessary repair. Wayne you were a power house in 100+ degree weather...Tyler here's a shout out for you too! For homeowners, like myself who will be checking these reviews (as I did), after my water bill triped, I called YES. Mark and Wayne responded and although it was a costly repair (hello it's plumbing), I am overly happy with the finished job, the professionalism (Wayne) and the work ethic...really awesome people!

Jeffrey K.

10/23/2018

2 yes plumbers came out to my house to fix a leaky shower head. They told me I had high end fixtures (grohe) and that they would have to cut drywall behind the shower and replace all the valves. Cost $2-3000. I told them I didn't want to do that. I called dms plumbing and they got a replace part same afternoon. Total cost $300. Fixed.

Scott C.

1/31/2014

Please be aware!!! Had them come out for a leak and next thing i know my duct work is all bad and needs replacement. $4500 for 5 ducts out of control! 3 times what others would charge. Price gouging needs to stop. I understand making a profit but completely ripping someone off is unacceptable! Employees were all polite and smiles but when they are getting so much more from you why wouldn't they be. Completely feel mislead and BS'd to. Already filing complaint with NSCB. Wish i checked yelp reviews before dealing with them. lesson has been learned!

Howard B.

5/14/2013

I thought this was a trustworthy company, until my mother had noises coming from her hot water heater. I told her to call YES Plumbing. They came out with 2 guys and told her it needed to be replaced, but told her it would cost the same amount weather it was a tank system or a tankless system. Of course they were pushing the tankless system. The final cost would be $4000.00.
I told her to get a second opinion. Turns out she only needed the tank flushed. So the Yes Man can NEVER work for this family again.

Leonel B.

11/01/2015 12:00:00 SA

they came out to my house because we had no cold ac just fan blowing and told me I needed new a/c $12000$/14000!!!!! I said hell no and he want $49 for visit and I said hell no that I was told it was a free service call. got 2nd opinion and had ac refilled with Freon!!!! for $200 its been over 6 months and still have cold a/c. This company is a rippoff.

Steve D.

06/10/2015 12:00:00 SA

I do not recommend this company!

I Arranged for a $49 tune up of my Air Conditioning Unit at Home Depot with Yes! AC and Plumbing because I purchased the home as a foreclosure.

They never called the day before as was promised and they didn't even call the day of the appointment so I called to confirm and customer service confirmed that a technician would be coming out to my home at the agreed time. I received a call from the technician about 30 minutes before the end of agreed call out window and he arrived about an hour later than the call out window.

The technician was polite, courteous and wore boot covers. That is the best thing I can say about the experience. This technician was as much a salesman as a technician. He measured amperage draws of the condenser and fan and said the condenser was drawing outside the normal range and that the condenser was indicating that a new system should be installed. He checked the fan amperage which I recall read ok. He did a check of the units capacitor an indicated it was outside normal readings and that it should be replaced. He noted that fan was leaking oil and that it could fail at any time. The fan appeared ok to me. The condensing unit coils were indeed very dirty and that would cost about $320 to clean. After checking the units high and low pressure sides which indicated that R22 coolant should be added he assured me that it was a bad idea because the condenser coils were so dirty and that the evaporator coils were probably just as bad. I do recall that a great deal of gas was released as he disconnected the pressure gauges (there goes my R22 coolant).

We moved inside the house to the attic to look at the evaporator coil and he said he could not do it because it was inaccessible but assured me that it was as dirty as the the outside condensing unit coils.

After a hard sell to purchase a totally new AC system I told him I didnt plan to live in the house beyond next spring and told him to go ahead and replace the Condensing unit capacitor that he recommended to change. The total of the capacitor change plus the $49 tune up call came to $290.

I later cleaned the condensers coils and the evaporator coils (which wasn't nearly as dirty as I feared). The evaporator coils were accessible if the technician had crawled about a third of the way around the unit he could have unscrewed seven screws to open the evaporator coil unit up. Only attempt if you disconnect all power (be careful of the capacitor on the condensing unit even after disconnecting power) and have some idea of what to do.

Items which the technician did not do but are listed on the tune up advertisement are: 1. calibrate the thermostat
2. secure electrical connections ( I found that the condensing unit power panel had two screws which could be tightened about a 1/4 turn.)
3. blower motor was not checked
4. cleaning and flushing of the evaporator condensate line
5. inspect drain pan of indoor coil
6. check evaporator for adequate flow

I am considering flying my friend out with his gauges from Houston who took care of my AC in Houston for several years while I lived there.

Do yourself a favor and find a different service provider.Forgot to mention that they really push the heating and cooling service plan and cleaning of the indoor ducts and heating and cooling unit. Save your money, as if paying them to come out biannually to sell me something is a good idea, and pass.

Landon T.

01/08/2017 12:00:00 SA

I had the Yes Man come back out the third time around and Joe and James took good care of the problem due to the water heater that tied to the furnace heater they the first two times did not realized I needed to get that done as I lost heat since I got my water heater flushed last Wed.

Andrew M.

6/28/2011

We didn't use them, but instead had them come out to give us an estimate on replacing one of our units! We thought since they were being used by Home Depot that they would be good.

Well the comfort advisor for yes recommended that we needed to get vents put in our attic, since we didn't have any and that we would need six with the square footage that we had in there. We also had crack in the ducts. They would fix for free if we had the unit and vents put in otherwise it would be a couple of hundred but he couldn't be exact.

We then had another company out that Costco uses. Found out that we have four vents in our attic and the cracks in the vents were minor and that they would be fixed from the replacement.

I would say if you want to use them just make sure you do your homework and check around before!!!

Anne L.

04/01/2022 12:00:00 SA

Very disappointed in their customer service and follow up. Even after leaving a message for the manager that I was unhappy and wanted a call back , I did not hear from them.

Vanessa G.

08/02/2021 12:00:00 SA

By far wort company ever - or lazy workers I had yes come out for a service call and in a matter of 8 minutes he said there is nothing he can do. My air is old and coils are clogged and I need a new unit. His supervisor call so he can sell me a unit. Thankfully i went and called another company and all I needed and all they did was unclogged my coils clean them out and added Freon

Jillienne W.

12/08/2017 12:00:00 SA

These guys came and quoted me 3 times the amount of of what I ended up spending on a water heater and install. Also the guy made rude comments about the stuff in my garage.

J T.

08/04/2023 12:00:00 SA

Seriously, read these reviews. I never write reviews but I feel compelled to say something to help other people from falling victim to this company.

This company is not good. I will never even bother calling them again. How are they still in business with how much they estimate?

A tech came out yesterday to diagnose an issue with our AC and said two parts need to be replaced, the AC blower fan and fan motor. My entire AC system at home is less than 5 years old and still have the original manufacturers warranty through Lennox. Lennox have told me that they cover ALL parts during this warranty period and I am responsible for the labor (I called them before I had the tech come out). What would it take to replace these parts, like 2, maybe 3 hours of labor?

So what did Yes! quote me?? Since they weren't sure if the system was still in warranty they said $2900 if out of warranty and $2100 if its within warranty! So that means that the parts are only $800, and you're charging me $2100 for LABOR??????? On two parts that need to be replaced on a SINGLE AC unit??????? If the job takes 3 hours, that's $700 an hour!!!!!!!!!!! A premium car dealership such as BMW doesn't even charge $200 an hour, yet you're charging over THREE times that much????????? That's insane! You guys must think the average person is STUPID! The tech did explain that part of the cost is the paperwork to file the warranty. WHAT? So I have to pay for you to file some paperwork??????? Even so, what's the fee? $100? So still $2000 for labor? CRAZY!

I looked up how to replace a fan motor on a AC unit and while it may not be easy, it's definitely not that hard. If I had the time I could probably do it in 2-3 hours with zero training. I'm sure a trained tech could do it in an hour or two. The hardest part is wiring the motor into the system. Looks like it would take 30 minutes.

In short these people think that their customers are stupid and are preying on people just paying whatever they want to get their AC units back up and running. Ridiculous. They probably wouldn't even use OEM parts either yet are charging thousands of dollars.

Instead of saying Yes! Say No!

EDIT -

Reply to their comment:

....We acknowledge that our company is not the least expensive choice.

This isn't about the least expensive vs. most expensive. This is about you GOUGING your customers who don't know any better. How is your service any better than anyone else? Your estimate didn't even break anything down. The tech who wrote the estimate got it wrong as well, as they wrote that the blower wheel needs to be replaced. The blower wheel is what is inside the house, not the AC unit! In fact he meant the fan needs to be replaced. How is this expectional service when the estimates aren't even written correctly?

I got one of your competitors out today and they're doing the job for less than half your estimate, under warranty, with OEM (not universal parts, that you quoted).

Bruce H.

04/01/2019 12:00:00 SA

Had yes out for an AC tuneup . Was told that a capacitor was going bad and should be replaced. Found out later that I was grossly overcharged for the capacitor. Up until that experience I was completely satisfied with yes. Don't think they will be invited back.

Christina B.

11/19/2016

Total rip off!!! Takes a special kind of company to take advantage of people in a fixed income. Do yourself a favor and hire someone else. I recommend Desert Oasis Heating.

Sissy J.

06/09/2020 12:00:00 SA

I called to take advantage of their inspection and cleaning deal. Their technician came out and explained exactly what he was doing and what I should expect from any ac/heating company. I removed the mystery. One of my thermostats died while he was here after he removed a panel from the attic unit. He replaced it but the replacement stopped working. Allan came out immediately and checked the system and returned a few days later with two matching brand new thermostats. It's rare when tax payers get something for free without a fight. I highly recommend this company.

James T.

04/05/2021 12:00:00 SA

#Superhero Phil to the rescue...thankfully we were just dealing with a switch but the information on just how great of shape the equipment is in [I'm literally buying the house today, contracts arrived this morning and heading over to sign Yes] pun definitely intended. Thanks Phil. Feel free to come back and rescue the cat in a tree another day...

Kirk C.

7/30/2021

Awful company. Appointment was from 12-2. They called to say they will be an hour late. I call at 3 and they say that I'm next. I had to call them at 5:30 and wait on hold for them to tell me that they could not come out. Not even a courtesy call. Just want everyone to know what they think about their customers.

Michael B.

3/17/2023

These guys are scam artists. They told my family member that their duct work needed to be replaced in the attic. They showed us a photo on their phone of the faulty duct work but it was a photo from some other random person's duct work. If they show you a photo of faulty duct work ask to hold their phone and tap the photo to see when the photo was taken. They are not to be trusted. Also, they own an electrical company so don't let them upsell you on a new electrical panel. They told us ours was at risk of failure and we have a licensed electrician in the family who told us that the panel is 110% fine. I don't know how these guys sleep at night. They are complete scammers!

Jeff V.

5/31/2013

YES they will rip you off. Jerome came over as my tech to do the annual check up on my heater. Long story short told me my heaters were unsafe and leaking high leveled of carbon monoxide. Funny my carbon monoxide detectors didn't go off and I test them monthly. Told me I needed new ones at $4K each, I have 2. Of course he push for me to buy betters ones at $5K a piece. Lets not mention the deal I would get if I bought 2 A/C units as well at the same time cause those are going to be going out soon too. He must me physic cause he never touched them. Total cost $18K. After 2 second opinions my A/C units were fine and the heater was repaired at a total cost of $160. The same exact thing happened to a buddy of mine and all he needed was more coolant. But they will talk up how good they are and how poor every other company is. Stay far away from the YES man.

Kevin M.

4/29/2023

The Yes! electrical crew are studs, and I would invite them back as often as I needed their skill, knowledge and abilities. My 10 year old on-the-roof air conditioner had shorted out to the point that my 50 amp breaker popped off whilst I attempted to install a new thermostat. I simply called Yes! AC & P, who sent out a pleasant young man who instantly recognized a line short, and called the office to send out the electrical crew. I used these guys about eight years ago, and had a very good experience then, so I knew they should be able to handle it.

Sean arrived and fixed two troubling three-way switches in my kitchen while chatting, as if it was easy for him after 30 years, as it obviously was. When Cyrus and Armando arrived, Sean coached his crew to unhook the main, and trace the line through the attic. Inside the house, they ascended my attic ladder, which had been sealed against the heat with a styrofoam panel.

In less than 10 minutes Cyrus and Armando located a long section of melted and fused No 6 AWG Wire adjacent the junction box up in the attic. At this point, Sean left it in the crew's capable hands and went to work elsewhere. After a long, hot, dusty struggle, and a trip to the HD for supplies, they came back and completed the task. Amazing work, without which, my 50 year old home may have burned to the ground. Thank you, Yes! AC&P, for your old school dedication, and the young tunnel rats you have trained up for this hot Vegas weather. Bravo Foxtrot Delta. Great price also.

Steve H.

04/04/2016 12:00:00 SA

Had a great relationship with Green Star for the past 2 years but now owned by Yes from what I understand. Charged $314 for a $30 hot water tank anode and 15 minutes to install. Too big a company with outrageous prices. They were already on site for a complimentary tank drain so that I could try their service. Beware of this excuse never again!

Carissa N.

6/18/2012

So I called this company to have my AC repaired and they sent a repairman named ED out. I was working through my bank and after talking to a very nice woman on the phone (Shelly) we worked out all of the logistics for them to be paid. My bank insists on paying the company directly so BofA was to mail them a direct check. So after waiting ALL DAY in comes ED with the most unprofessional rude attitude you could imagine. He was tired and told me he couldn't believe he was sent back out to this house. I was appauled at the amount of unprofessionalism. It was truly unbelieaveable. He did inform me that the AC was old and needed to be replaced but a charge would get us through the summer. He said he would not charge our ac unit without a check on the spot for $300 and he proceded to tell me Shelly was an idiot and had no clue what she was talking about as far as our payment arraingment with the bank. We told him to please do something as it is 106 degrees outside and I have a 3 month old baby and a two year old at home. He shrugged his shoulders and said too bad and to call back when we have $9000 to replace our system. As he was storming out of my house he yelled back at us if we did not like it we could call his supervisor. He proceded to hop in his van and drive away leaving us with our jaws dropped. I don't know if this man is prejudice or if he treats every family this way but I am beyond dissapointed with this company. And here I sit writing this as we are sweating our A*** off. Now I am off to look for another company that I am sure will be happy to take our money.

Jeva S.

8/14/2016

Worst company scam artists ever! Please be advised they will rip you off. Our A/C unit broke and they came to service. Told us that we needed a $11,000 unit to fix it. We got a second opinion from Silverstate refrigeration... Turns out it was a BAD capacitor which cost us $225 to replace it. A/c working perfectly. WTF?!! Why wouldn't Yes plumbing replace the bad part?They are the worst!

Jane F.

2/26/2019

January 18,2019 At my home in Henderson, Nevada
Unless you have buckets of money to throw away, I would under no circumstances choose this company. I called and explained that the toilet needed to have the fluid master replaced but the bolt holding on the tank was rusted and would need to be cut off. They told me it was $29 for the evaluation which would be credited if I had them do the work and I had a coupon for $50 off. So two guys in white starched shirts show up. The bid to rebuild the toilet was $316 which included the fluid master. I had a new fluid master which costs around $20 so I asked the price using my new parts $216. So fifteen minutes later one guy finishes the job while the other guy plays with his phone and they showed up in two separate vehicles. So he takes the $50 off the bill but I had to argue with him about $29 service call. It cost $166 to rebuild the toilet. There was no rebuild it was swapping out a fluid master. What a rip off!!!!! If I didn't have a pinched nerve in my right arm, I would have done it myself. NEVER AGAIN!

Beverly Mel R.

02/07/2019 12:00:00 SA

Do NOT use this company! YES! They will overprice you for the actual service needed. Had all the inside parts for a toilet tank I got from Home Depot and yet this YES company charged $193/ for labor! Unbelievable! I would not even rank this with a star if I could. I was at work and my hubby called them! It's no wonder your company is not successful. Yes, you are thieves and very dishonest!

Onoszko D.

07/08/2012 12:00:00 SA

My AC broke this weekend. It is the peak of summer in VEGAS and the fan wouldnt stop and the air was not cold. I knew this was the worst possible time for something like this to happen but I was stuck.
I have used Yes for a few years for bi-yearly cleaning, and have very MIXED reviews, feelings, about them. I feel their servicemen are not truthful and that YES doesnt really keep tabs on previous customer visits. I have had some good employees show up and perform their job well. but I have also had a few show up and after only a few minutes looking at the unit, determine that an expensive part was going bad and needed changing. Each time I looked up the part and found it to be about half of what they quoted, and each time, at the next service visit, the next serviceman never found any problem with the bad part from the previous visit.
I called at 7am on a saturday. They were very prompt and were at my house by 8:30 am. But, the serviceman that showed up was more of a pushy salesman, that I found bent the facts towards his favor. He was on my roof for a very short time and told me that a control board was bad and was unable to check the freon due to the control board, which I found odd. He told me the part was 800$, and he didnt have any onhand, which I found out to be a stretch, after the fact. I found the part later, online, for between 195-300$. He was pushing a new AC unit over investing over 1000$, for the control board and blower motor, and some other piece, in a 15 year old unit. I knew I would eventually need a new unit, but wasnt ready for this bit of info, or I would have done some research and been way more informed.. Their service people I find to be pushy, or shady in pricing, and really try to move new units which really put my spidey senses up on this service visit.
Unfortunately, due to the weather and timing, I went with the new unit without doing the research I usually do. It took me awhile to convince myself to get it, because I dont like to make a big purchase without looking around, and I could just feel that the serviceman wasnt being totally truthful. The decision to get the new unit basically came down to the fact that I could put it on my Home Depot card and have 2 yrs, interest free, to pay off and it is 110 degrees with animals and a roomate that arent fond of extreme heat.. After making the decision to go with new, the new unit was in place by 1:30 the same day, which was rather impressive, and the people that installed it were fast and professional. However, after it was in place, I was able to continue looking into the pricing of the unit and found it for between 2500 - 4000$, depending on which model I was getting, which I didnt know at the time.
The paperwork was a vague document, as far as pricing goes. There was no itemized pricing. It was just 1 flat price of 8700$. I have no idea if this is fair or not, since I cant compare what the unit cost and what they charge for it, the labor, the cost of a crane, etc. It was the same for what the repair would have been, just a flat price, and no breakdown.
I know this sounds like bad decision making on my behalf, but out of loyalty to my original service company, which was taken over by YES, I stayed with YES hoping they would treat me just as well. I was extremely wrong and cannot justify staying with them after this incident. They are prompt and have some very good servicemen. BUT, they also have some very PUSHY and SHADY servicemen. Their pricing practices, or lack of itemizing, I find very alarming. I am done with YES and will find a different, more trustworthy company, which I know exist after talking with friends. I cannot recommend this company to anyone and will be moving on with a lesson learned.

Kerri S.

12/15/2021

We went to Lowes and they recommended a contractor to inspect our water heater. They lied and said we couldn't purchase through Lowes and we had to pay them over 4,300. I found it at Lowes for less than 1,400. That's quite a mark-up they got going there. They are scamming big time. Say No! To the Yes man!

Mike C.

02/02/2016 12:00:00 SA

Had a great experience with YES. From the time I called until the technician Chris left the house, it was A+ service. Highly recommend YES to anyone

Donald G.

5/15/2017

Terrible HVAC installation. They represent themselves as top shelve installers. Being referred by Home Depot, I trusted that they were.

Complete disrespect for the home owner. They left trash (water bottles, rags, silicone tubes) and lots of new and old building materials in the attic.

I was told by both installation teams that they don't know about roofing but yet they are contracted to install the unit to city building code.

The roof jack and electrical and duct cap (which leaked) looked like it was installed by amateurs.

I would not recommend letting Yes! Air Conditioning & Plumbing work on your home.

SCOTT T.

4/16/2017

Paul R / Joe D / Chris C / Justin F all came out to take care of my home. All 4 are very friendly and took care of business right away. Very professional and Yes I did purchase the Yearly Maintenance program because I know nothing about Plumbing/Heating & A/C Units, therefore I like to leave these types of things to Professionals. I found these 4 gentlemen to be very professional and I look forward to them coming back to ensure my house systems are in perfect order.
Gentlemen - My DAD said to Thank you for all the time you took to spend with him on his 91st Bday as well as getting all the work completed on Easter Saturday.

Sincerely,

Scott

Snicker D.

8/14/2018

Just got my AC done today. Great price, had financing. They worked all day and installed the system. Cleaned up after. Matched the quote the gave me last spring. And matched the price of the competition . Thank you chris !

Kelli O.

5/29/2015

We always have excellent service with the YES company. We are very satisfied customers especially with the Technicians they always send to our House as we have our A/C & Water Heater serviced 3 times a year. I wanted to give a special shout out to David C. He was the our Tech who recently came out and was excellent!! He was very professional and gave us a lot of good advice. One of my favorite things the YES company does is they always wear booties inside the House. I really appreciate that!

Bruce B.

08/02/2015 12:00:00 SA

This is my third time working with this company and I have had a positive experience each time. I have a pit in my stomach whenever I need AC service since I have heard of so many horror stories, but have not had any issues with them. They have been prompt, courteous, and professional. I would have given them 5 stars, but they try to sell you on a maintenance plan at the end of the service call.

Paul K.

6/30/2018

Who can man make you feel like you're getting scammed? The YES Man can!!!

I got a price from 3 companies for my office that needed 3 units replaced. I got 3 diff prices and all were relatively close and fair.

The 4th which was the yes man was beyond absurd. Like 50% more. And, the other companies had what seems like better manufacturers.

Save yourself the trouble and say NO

Salvatore B.

7/25/2023

never use this company!!!! they rip you off!!! charging way too much and dont wait till its over 100 degrees!!! to call for service!!!! you will get ripped off!!!!

Paul L.

7/20/2014

I scheduled a in home estimate to replace my AC ( I live in a one story 3 bedroom home that is 1500 sq ft) When the salesmen told me it was over $10,000 I balked. He said what, you think $10,000 is a lot of money? in a sarcastic tone. I was floored and politely told him to leave. My next bid for the exact same unit and labor costs? $6,400. Yes is a joke.

Michael T.

12/01/2018 12:00:00 SA

While the guys who come are nice enough, they are unscrupulous in their business practices and bring gouging to a anew level. They installed a water softener four years ago which set me back quite a lot. When it started leaking I called to get them to look at it. They quoted almost half the cost to replace the head or suggested I buy a new unit! This is an industrial grade softener and I wasn't about to shell out thousands - Along with their other other suggested quotes to replace my water heater.

I called another plumbing company (which I will review separately) that came within two hours and replaced a couple pieces in the softener head for 10% of what Yes quoted me. I don't begrudge people to make money but seriously ? A couple pieces and they wanted to charge thousands ! The other plumber said I should get another 8-10 years out of this unit easily.

Don't say Yes - just say no and call another company.

Mike L.

8/22/2021

Do not use YES unless you want serious issues down the road.
When YES installed a new compressor and coil for my air conditioning unit on 7-10-2006, the installer told me that he could not fit the new vent to the heater without cutting one of 2 the drain pipes, but that you only need 1. 15 years later I am trying to sell my place only to find out that I need both drain pipes for the inspection. Here is what transpired.
8-9-21 @ 11:25 Monday
Serviceman David inspected the heater and air condition unit. After talking with his supervisor several times, he tried to say another company installed the unit and that YES took them over. He said his supervisor would call me and give me an estimate to fix it. He said that since YES themselves didn't install it, they are not responsible, even though I paid YES to do that job, and that YES did in fact install it.
8-9-21 @ 4:25 I had to call YES because the supervisor never called. I talked to a person who said quality control is out for the day and they would have her call me tomorrow morning
8-10-21 @ 11:20 Once again, I had to call YES. I talked to a person who said Sandra, who is their quality control supervisor, is in a meeting and would call me back as soon as possible.
8-11-21 @ 4:12 I had to call back, again, and after waiting for 15 minutes I finally talked with Sandra. She tried to say the warranty has expired so they can not be held responsible. She tried to tell me that I can't prove anything and they would not do anything. She tried to tell me that YES never installed it, even though I paid them to do it and I had the receipts from the transaction. One with the quote and the other showing what they installed and that I paid them. She said I can't prove it. I told her that I have the receipts and she still tried to tell me that they didn't do it. Finally she gave me a number to send a copy of the receipt to, so I immediately texted her the photos of the paperwork that YES gave me when they installed it on 7-10-2006. Once she saw that, she changed her argument to honestly, it is a he said, she said thing... so there is nothing you can do and maybe you had someone else come out and cut the pipe to make the vent fit after we were there. After a heated exchange, she said that she would talk to an inspector and call me tomorrow.
Needless to say, Sandra, who is in charge of quality control, or anyone else associated with YES never called me back. DO NOT USE THIS COMPANY or you may seriously regret it.

ken c.

7/28/2011

These people are unbelievable. They only know you when they want your money.

So one day I was walking through Home Depot and those vultures who try to sell you something ( an outside vendor) walked up to me in the aisle with the toilets and asked me if I was interested in an appraisal for my air conditioning. At first I thought this was a little weird, being asked about A/C help in a toilet aisle until I found out that the company did plumbing as well.

Rebecca was very sweet and informative and knew her script very well in trying to sell a new a/c unit for a house. Being that Las Vegas needs air conditioning during the summer months, I thought it might be a good idea to price a unit as I had no idea about the unit attached to the house I just bought.

Not only did I have an appraiser come out, I had also scheduled an A/C tune up with the same company who was to try to sell me a new unit. The Appraiser was timely, and rather early, when it came to the 8-10am time frame, he came more around 8am. Not bad when they know A/C units are thousands of dollars and there are definitely other choices and companies in the Vegas Valley to choose from.

The Appraiser told me that my unit was in good shape but since i had an appointment for a tune up the next day, he wanted to wait and see what the technician found before trying to sell me anything... fair enough.

So the next day, im sitting at home all day and figured since im only paying for a $39 tune up and not getting a potential new system which would have cost thousands, they would come closer to 2pm for my between 12-2pm appointment. So its after 2pm and i get a call from them and they said your appointment has been cancelled because there were a bunch of emergency calls and no one can come over for your tune up. Are you kidding me? how is that no one can tell me ive been cancelled on until after my appointment? complete and utter bullsh*t if you ask me. So I ask them if they only have one or a few techs and they said no, just not enough to cover my appointment. Again, seems to me as if money talks to this company.

Figuring I had no leverage or any other options, I called the salesman who said he'd wait until the tech does my tune up and told him I was cancelled on and couldn't believe that I waited all day. He assured me that he spoke with the people who was doing the scheduling and since I waited all day, I wasnt about to wait anymore. He told me that he would make it right and if I had any other time to do the tune up, he would make it happen.

Flash forward to yesterday. I gave the salesman a call and told him I am free all day tomorrow, can you make me an appointment sure enough he told me got you down for between 10am-12pm. Again, I shouldve questioned the whole thing.

Today, I waited till 1pm... nothing. Called him back and he thought it was for friday. Let me check, yesterday was wednesday which would make tomorrow THURSDAY!!!!!!!!!!!!!

Idiots I tell you. They have the worst scheduling ever, no one knows what they are doing, and as for making it right? Not a chance. Mr Ken Goodrich (the owner of this company) should get his fat ass off his high horse and get down and see what is going on with his company. Maybe a call to parent company ARS/Rescue Rooter will get him out of his leather chair and back to business.

WOULD NEVER SEND ANYONE I CARE ABOUT TO THIS COMPANY. They only know you when youre about to spend thousands and they dont know you unless you are already a customer and not a potential one.

NEVER EVER EVER EVER USE THESE PEOPLE. There slogan should be:

The Yes man can if you have deep pockets, are already a customer, and if you can fit around our time schedule cuz we dont give a shit about yours.

M M.

03/05/2023 12:00:00 SA

These guys are flakes.

They came out via Lowes to give me an estimate on the installation of a 40 gal. gas water heater in my garage.

The cost of the heater at Lowe's is $799 with a (12) year warranty.

They want to charge me $2200 for the heater and installation! That's $1400 labor and for a new pan, two water lines and a gas line!!!

It may take (2) hours at the most to install the heater. That's $600-$700/hr. In labor!! Minus New parts which may cost $100!

Don't even waste your time on a estimate. This is pure insanity.

Brad A.

5/28/2020

Yes air-conditioning will try to screw you over !!!!! They wanted to try and charge me double the amount of multiple other large reputable licensed and insured HVAC contractors I had gotten quotes from. they have signed up with Home Depot to be an authorized installer of their products and then when you want to have some thing installed they try to upsell you on Their products and state they don't install Home Depot productsThey must not have any business so they tried to get signed up with Home Depot as an authorized installer to try to gather business. they wanted over $11,000 for a 2 ton AC unit. Beware of shady business

Sure is funny almost every single review on here is 1 star and if you can give negative I'm sure they would be negative stars

Olivia J.

6/25/2018

Don't let these people waste your time. They stand in Home Depot making appointments and then they cancel the appointment. I took a day off and waited. What it is, is a bait and switch. They should reimburse me for the day I took off work to sit and wait for them. Please dont fall prey to this bait and switch...as while they couldn't come out for the appointment they set, air conditioning service, they sure could send someone out for that time frame to do something else. So they offer you the deal inside of Home Depot and then they don't follow through but offer you Duct service instead... which was more than the original price I was given inside of Home Depot. I will take my complaint to Home Depot as well. They shouldn't allow people in their stores that affect their clients. I wasted an entire day off work....

Jay Y.

5/26/2018

Avoid doing business with this company at all costs! And I do mean COSTS! I just had a new HVAC unit put in by Yes! Air Conditioning & Plumbing. Dealing with these people has turned out to be one of the worst experiences of my life! I live in Los Angeles but I own a condo in Las Vegas where my 73 year old mother lives. The original HVAC system finally failed. With summer just a couple weeks away, I needed to get a new system installed ASAP.I went with Home Depot, knowing they would give me two years interest free financing. I called them to set it up and was told that in order to schedule an appointment, I as the property owner would need to be there. So I took the next weekend off work and made an appointment for the following Saturday. I arrived in Vegas prior to the two hour appointment window, only to wait until seconds before the deadline until the Yes! man showed up. I was trusting the guy (Chris Williams) to quote me a price that was comparable to what any reputable business would charge. The only thing I had to go on was that I had read that the national average for replacing an HVAC unit was around $5,300. Since the condo is small, and Nevada is generally one of the less expensive states, I was hoping to pay something in that average range. After Chris Williams counseled me as to what unit was needed for a condo the size of mine, we got down to pricing. Keep in mind, he showed me no form of pricing guide, or labor rates. He just had a blank pad of paper on which he started with the random sum of $11,000! When I mentioned that I had seen that the national average cost was $5,300, he laughed and said This isn't 1980! When I said I was hoping to get it installed for an amount that I could comfortably pay off over the two years no interest time period, he said he could also get me a five year, 6.9% loan if necessary. After negotiating back and forth, his final offer was $9,000, which he said included a 10% senior discount for my mom. So even though $9,000 was more than I was hoping to pay, I agreed to the price. Since it was more than I was expecting to pay, I was forced to go with the five year, 6.9% deal. I set up the appointment for the installation the following Monday, and returned home to LA. They showed up on time and the installation went smoothly. The new system worked great, and my mom was happy. When I got back home I was able to get several estimates both in Los Angeles, and in Las Vegas for the same exact job and equipment. The Los Angeles estimates were slightly higher than the ones for Vegas. I was beyond shocked to learn that the estimates I received were NOT EVEN IN THE SAME BALLPARK AS THE PRICE I PAID! I got six estimates ranging from a low of $5,700 in Las Vegas, to a high of $6,300 in Los Angeles. WHAT???? And I paid NINE THOUSAND DOLLARS??? Are you kidding me? I immediately called Yes! and asked if they could send or email me a breakdown of costs to show exactly where my $9,000 went. I was told that they don't breakdown or itemize their pricing! WHAT??? Is that even legal? How is someone supposed to know what the hell they're paying for? I've never heard of such a policy! When I went on to say that according to several estimates I got, I feel I was GROSSLY OVERCHARGED, their Customer Service Specialist told me that she was not going to refund any portion of the purchase price just because I SAY I got lower estimates. She said how did she know that the prices I was quoting were real estimates from legitimate businesses? So let me get this straight. Not only am I a fool for agreeing to a price that was at least 50% higher than ANY RESPECTABLE BUSINESS WOULD CHARGE, but now, I'm a liar too? I was flabbergasted! I asked to speak to someone higher in the chain of command and was told that my information would be given to the Service Manager, and he would get in touch with me. Of course, he called when I was working and unable to take his call. For the last three days, I've been trying in vain to talk with him. It goes like this: I call them in the morning and ask to speak with him. I'm told he's in a meeting and will call me as soon as the meeting is over. When I don't hear from him, I call back and am told he's at lunch, but he will definitely call me after lunch. When I STILL DON'T HEAR FROM HIM, I call back and am told that he's left for the day! I guess their idea of customer service is to ignore complaints until the customer gives up! THESE GUYS ARE CROOKS! Their guy walked into that condo and recognized a desperate situation. I had a limited time frame to get the deal done, and a 73 year old mother who can't survive a Vegas summer with no AC. He recognized those facts and screwed me, but good. What kind of business refuses to show their clients exactly what they're paying for? Can you say SHADY? The last four words of this review are possibly the best advice that has ever been given: Say NO! to Yes!

Hannah H.

9/21/2019

The experience with YES was terrible when we called in a panic over a hot water heater that they installed last Feb. We had gas leaking but finally found the right valve to turn it off - no help from the woman who answered the phone. She never told us that it has an automatic gas shut off.
Fast forward to the repair person coming - 4 hours later. He was great! He found the problem and fixed it as well as said that he would follow up in the future. He also gave us his card with his direct number on it for any future issues. He was very friendly and reassuring.

Melina R.

10/03/2016 12:00:00 SA

It was quick and easy to make an appointment. They called to give me a head up as far as Alex arrival. Tech was nice clean cut and knowledgable.

Leslie S.

7/22/2020

Do not call this company if you are looking for a company you can trust. My AC was leaking and their tech came out on Sunday. The tech proceeded to tell me that my AC was rusted out and, because the manufacturer did not sell parts, I would need to replace the entire unit. I was also told I would need to replace the condenser because it would not be compatible with the new unit. The tech got his salesman on the phone and I was told it would cost between $10,000 and $11,000. About 20 minutes later the salesman is at more door to discuss costs. I asked the salesman to give me his best price and that I would also be getting 2-3 more opinions. The salesman advised that if he gave me his best price now, I would have to sign up for the install at that time. I advised him that maybe Yes Man is not the company for me. Before the tech and salesman left I was then advised that I would not be able to use my AC at all because the system would fail (and it was about 108 degrees outside).

I called another AC tech repair person who came out immediately. He said my unit was in perfect working condition and that I only had clogged water lines. He blew out the water lines and it did not even cost me $200.00.

I was aware that some companies out there take advantage of people, especially women and older people, but I have been very lucky and never experienced this until now. I felt bullied and extreme pressure to sign on the dotted line for a whole new system that I did not need. I am sure there are senior citizens out there, on fixed incomes, that have gone into debt for a system that was not needed because they trusted this company. This type of service should not be tolerated.

Madelyn P.

05/08/2023 12:00:00 SA

If there was a minus rating, I would give it to them. I am in the process of selling my home and the inspector said ther was a problem with the air condition not slowing into 2 of the rooms. Yes came in and I received for $13,055.63. His comment was I inspected ductwork and noticed that the ductwork was ran incorrectly therefore the 2 rooms are suffering from air flow. Attic is very small we will have to eliminate the existing ductwork and drum new ductwork to solve the air flow issue I have lived here for 7 yrs and never had a problem. Called Bob's Heating and air. He wasn't in the house 5 minutes, looked at the filters, changed them and everything was fine. Bob's said nothing wrong with the ductwork, just the filters hadn't been changed in a while. Praise the Lord for honest companies like Bob's. I will be recommending them.
My Realest Agent was so thrilled that she took their business cards and will use them for any estimates that are need to help homeowners and buyers.
BOO TO YOU YES.

Greg B.

02/11/2017 12:00:00 SA

I've called this company three times for various issues with my AC and plumbing. The first two experiences were satisfactory (not great) but this last service call was a joke. The tech told me everything under the sun was wrong and I needed to fix four separate items to make our system run again (1. electronic control board, 2. inducer motor, 3. gas valve and of course 4. duct cleaning) - $2,500 was all it takes!

So I paid the $49 service call fee and shopped around for a new electrical control board because I knew that was the primary issue. The motor and gas valve were fine (I checked) but I do need to clean the coils soon.

I found the electrical control board for my system for $92 on Amazon.com. It was a newer Honeywell model so it did take some basic understanding of wiring and some skill with tools. It took a couple of hours and a trip to Ace hardware to buy some wires but I took care of all of it on a Saturday afternoon.

My system now works great again... all for less then $100.

Mmmm. $2,500 or $100. Let me think.

So next time the Yes Man comes to your house, be very skeptical. Ask questions and see if it is something you or a friend can fix on your own.

Oh, and YES they tried to sell me complete new systems for both upstairs and downstairs for $20,000+!

Bill B.

3/21/2016

YES has done a great job for me for the 4 years I've had their service contract for the plumbing and heating/AC in my new home. Josh T was my last service tech, he was very friendly and even helped educate me on things both directly and indirectly related to the visit, and went out of his way to inform me of a $50 coupon I could print out for a part that needed to be replaced on my AC unit. All their people have always been great to deal with.

Ken E.

1/15/2015

If anyone give a good rating to this company they either have family members that work for the company, or they have the luck of the Irish!

I called up through Home Depot (bad idea) to get an air conditioning company to come out to my house and give me a quote for the replacement of my system with a 4 ton AC unit. Yes! was the company that called me up to set an appointment to come by and look at my AC unit and give me a price to replace the system with a new 4 ton unit. This is where the fun started.

The first thing that happened was that two sales people showed up to my door and made a bid deal of putting on slippers to cover their shoes prior to coming into my house. Considering my house is covered in tile, this came across as silly, and even looked stupid when they went to the back of my house to look at the system and removed those same silly slippers when they started to walk around.

One of the salesmen climbed partially up to the roof and took a visual look at my AC unit, without even getting within 10 feet of the unit. Next they looked at my intake system for the AC unit without more than a few second visual observation without taken any measurements of anything on the roof or at my intake. While only making a very brief inspection of my system they started to talk to each other, knowing that I was listening, about how concerned they were about the fact that whoever had done the work in the past had provided me with an undersize unit, undersized intake vent, and undersized duct work. When I asked them what is wrong, they told me that I had been ripped off in the past and that my unit was actually a 2.5 ton system and that my duct work was also undersized and would only be capable of handling a 3 ton unit or smaller. (Note: I have a background in engineering and no for a fact that the duct work is not undersized, and that the actual AC system is 3.5 tons not 2.5)

When they sat down at my table they started shaking their heads and telling me how lucky I was that my system had ever worked in the first place. They then pulled out their price sheets and went over the price of a 4 ton unit, price to replace all of my duct work with the proper duct work, price to replace my control unit (the control unit was only 6 months old) which they said was the wrong type, and other work that was need on the roof. They also told me that the duct work was very dirty and that it would cause a pressure build up that would put a major strain on a new AC unit and would shorten the life of the AC system (anything to upsell me).

The bottom line is that they ended up with a price that was at roughly $9,000 for the installation of a new 4 ton AC unit and required duct work and about $2,500 more to clean both of the duct systems from my two AC units. The final price was nearly $11,500. When I mentioned that I was also getting other bids, they told me that any quality AC company would have a similar price and that they would have the best guarantee in the business and that if I bought a cheaper system I would get what I paid for! They continued a hard sell all but refusing to leave the house and putting pressure on me to buy from them or risk getting a system that would not work properly.

First, this company will say and due anything (include lie) if they can sell you an overpriced AC unit.

Second, I was able to get my unit for about $3,800 installed.

Third, you should pay between $3,750-$5,000 depending on whether you really do need any duct work as part of the installation.

Fourth, the actual cost of the AC units (any brand) that are installed is around $3,000. How much of a mark up are you willing to pay for the installation of a unit that takes 2-4 hours?

Cindy J.

12/12/2020 12:00:00 SA

Great service from start to finish. Requested info on wireless thermostat through home advisor. This company called right away & offered free estimate (to see whether they would need to go on the roof. What our wiring situation was , etc.). We are very pleased with the service. They were on time & kept their word at every step. Arrived with mask & gloves. Knew a lot about which equipment would & wouldn't work with our age of furnace (1991 ;-)
Robert M was our service person and we received out initial info from Brian, I think. Both obviously competent & very helpful. I may have saved a little money going with previous bid, but these folks pointed out a compatibility issue and I fact checked that & they were correct. These guys are worth the investment.

C C.

6/25/2012

In March 2012, the plumber gave me an estimate for a house filtration system for $2,400 with about $1,600 for the system and $800 for labor. Being new to the filtration system, I requested for an orginial receipt for the filtration system after the plumber purchased it.

At the end, I was charged on my credit card for over $2,800 and did not provide me the original receipt for the parts and the filtration system. I searched online the filtration model they installed only costs about $500. It has been almost 4 months by now, I ended up agreeing the resolution of the dispute by paying $2,400. However, the remaining $400 is still not credit back by now..

What a nightmare and frustration!! I will not do business with this company again. If you want to, please make sure to obtain estimate IN WRITING, else this overcharge may happen again.

Robyn D.

07/12/2012 12:00:00 SA

If you are looking for plumbing, then do not call them. They will send their sister company ARS Rescue Rooter. Look up the company onYelp. They are terrible.

Karen F.

09/01/2023 12:00:00 SA

ok now be great come back today please we have shower nine to use -- please

Ray L.

11/08/2022 12:00:00 SA

I am a power plant instructor and I have a welding background. (. 40 years) I asked for a simple desolder with push connectors to plumb up , my self bought water system. The quote verbally was 1000 dollars yet on the written quote was 800 dollars. Issue 1 was it was simply overpriced for 30 minutes work. Second was the incongruity of the two quotes. Thirdly was the fee they asked for once I devided yo just do it myself this weekend. They said it's a 50 dollar fee for the call out yet they asked my wife for 100. I my opinion , this company cannot be trusted and don't waste your money.

Kathy E.

7/19/2018

Gentleman came out and I don't really know what he did. Told me I had a slow leak. Didn't fix it. My other unit was making a strange noise. Didn't fix it. Turns out the strange noise was a wire hitting the fan, fixed with cable tie. Other unit given Freon. Everything good to go. Would not recommend to anyone. There are so many other companies to choose from.

Shan M.

7/15/2014

Had a sales guy come out for a quote in a new air con system. Never got a call back or a quote.... What a waste of time!!!!

Sean W.

07/05/2017 12:00:00 SA

Superior customer service in all departments! Hopefully you are fortunate to get Rebecca as your online customer service rep, Brent as your service specialist and Tyler and his team as your installers! The customer service was second only to the quality of work they did on the installation. These guys were phenomenal!!!!!

Jeff P.

3/15/2021

Used them to put in a new AC system in 2017. They screwed it all up. Shortly after that their plumbers could not even repair a simple leak under the kitchen sink. We called someone else and they fixed it easily. Now I nearly got ran off the road by one of their vehicles going about 20mph over the speed limit, weaving between cars and running a red light. Do not hire them for anything unless you love dumbasses.

Lloyd A.

01/04/2020 12:00:00 SA

Almost got ripped over again. After spending a huge amount on replacing my entire a/c unit,which I found out later if I shopped around I could've saved thousands on my unit,lesson learn,so as part of their service they offer a free plumbing inspection of your home.well the tech comes and barely does anything except check on sewer drain and tells me I need to hydro jet it out and will do the whole house for over $2400. Called someone else,highly recommended,to come and check and was informed that service wasn't needed and it looks good.since I was having no drain issues I just saved me a couple thousand of dollars. What a RIP off these guys are. There guys are out to make commission on innocent customers. Please look elsewhere or at least get a second opinion when using them. NEVER again,so disappointed how they treat their customers.

Sali M.

12/18/2013

Biggest rip off around. Had them come out three times to fix the same leak problem. Each time they used scare tactics to sell additional unneeded work. They take advantage of the uninitiated. I feel like a fool when I met a plumber at a party and told him about my experience with Yes Plumbing and the work they did and what they charged. I was told that most of the work was unnecessary and they charged 5 times the going rate. I feel like I was ripped off for $4700+.

Will D.

06/11/2014 12:00:00 SA

Tech B. Cooper came out to look at our AC units. He was professional, educated us about our units and service options and didn't try to charge us for anything we didn't need. Would highly recommend.

Shelly S.

08/03/2009 12:00:00 SA

So we had Yes come out twice to try to get our a/c fixed. The first time things got temporarily fixed up but we were told that all the units were about worn out and we would have to think about replacing all three. The second time I was the only one home and the service guy showed me that the one unit was frozen and told me it was probably frozen all the way up in the attic too. So we shut that unit down so it could thaw out.

That's when I called my boyfriend and he suggested we call another place to get a second opinion. That's when I turned to Yelp. I went ahead and called M& K because they have the most positive reviews. When this guy showed up I gave him a quick rundown of what I was told by the other guy and he went right to work. Got his ladder out of the truck so he could get in the attic, which is much more than I saw the other guy do. After a short time he came down to inform me that it was only a $39 part, which is slightly different than the $20,000 the Yes guy told me it would cost.

I had to share this with everyone because of the unbelievable difference in price and service. If you need your a/c fixed, don't call Yes unless you want to be ripped off.

Bonnie R.

11/11/2016 12:00:00 SA

Yes Air Conditioning and Plumbing came to fix the plumbing in the house we just moved into. The hot water heater was 14 years old and in its last leg. We had it replaced with a very nice one. Chris and Wayne were fantastic. They checked all the pipes in the house. And our two showers needed a part also. We highly recommend the company and will definitely use them again if the need arises.

Elizabeth T.

6/23/2015

I called Yes! Air Conditioning and Plumbing to get a second quote on moving a gas line in my attic. My AC broke and the gas pipe was blocking access to the AC/ Heater unit. Gas line needed to be moved before the air con could be fixed. Set up a free estimate visit for a Saturday. I specifically asked if the visit would be no charge even though it was a Saturday. I was assured that it would be.

When the Yes! team arrived I was explaining the issue and as soon as I mentioned that I had a Home Warranty plan, their attitude changed. Mike B. started to say that there was going to be a charge for the visit because he wasn't there to put a ladder up just to go look in my attic. I told him that there was an attic pull down ladder with full access and attic flooring. He sent the young guy up to take a look. I was told that it would be very simple, 2 elbow connectors and a short extension.

While writing up the quote, Mike proceeded to tell me how home warranty companies don't have my best interest at heart and they only rip consumers off. The quote I got was $466.00 after a $50.00 coupon. The first quote I got from the first plumber was $155.00 for the same job!

I told them that was beyond my budget for the job. That was just to move the gas line and did not include any repair for the air con!!

I would not recommend this company.

Renee D.

03/09/2021 12:00:00 SA

Very high priced company. We felt we were told we needed a lot more work done with our HVAC system than we needed. Checked prices after work was done and YES! Was quite a bit higher than other HVAC companies in our area. Our home is only 5 years old.

Vring R.

12/24/2021

During the worse part of last summer, one of two a/c was blowing heat instead of cool air, it got up to over 90 degrees inside the house around noon. I went searching online and found Home Depot offering estimates and repairs. Im a DIY type but I just needed their expertise to see exactly what is wrong and what need replacing. Few days later, Yes! came out and inspected the AC. This guy was telling me, the fan is spinning in reverse and need to be replaced with a new condenser fan motor ($841), capacitor($320) and chem coil cleaning($401), total quote with Yes! Reward over $2524. Don't be fooled by this guys! There's nothing wrong with the fan and I know capacitor don't cost that much, having replaced one from my last home. I just replaced the capacitor ($35) and cleaned the coils (foam cleaner $7 at home depot). My AC has been working just fine all summer long, blowing cool air as expected.

Tom L.

7/13/2013

Yes Air Conditioning and Plumbing should be a big NO. They are horrible, they are a total rip off, they come out quick, however, they are extremely high with there pricing. There are much better options out there, DO NOT USE you will be sorry!

John D.

5/24/2022

Live on social security? Can't afford the repair? No problem! We will take finance your repair with no concern of your well being. Sincerely, Kurt R. Plumbing operation manager.

Susan D.

9/26/2016

Shawn was professional and honest. He made recommendations that will improve the function of my HVAC system and checked everything thoroughly. I have dealt with Yes numerous times and each has been a positive experience. I recommend them.

Marco B.

03/10/2022 12:00:00 SA

WARNING!! DO NOT USE!!
After just having an inspection done on a condo we bought for my mother the heat wasn't working right after moving in. We had YES Air conditioning and plumbing come out and quote $2,900 for a list of things wrong with not only the heater, but the Air conditioning unit as well. Didn't seem right since we just had an inspection, so we called Desire Temperature from a referral from our real estate agent. Turns out the line just needed to be bleed from sitting so long and a wire was disconnected. After reviewing YES's yelp page, I'm convinced they removed the wire after reading other cases like that. Literally every thing that the YES technician said was wrong, wasn't. So dishonest it's sickening. I attached pictures of both work orders.

Nina S.

06/09/2016 12:00:00 SA

DO NOT USE THIS COMPANY!!! I called them to schedule a service cal which they would NOT do until they spoke to my landlord (which I already had confirmed it was okay!) Thank goodness it was her day off and withing the 5 minute return call they had booked ALL the remaining appoints for the day!!! How is that possible??? I should have just said I was the landlord!!!! All they were worried about was getting paid!!! They took my landlords credit card but didn't set an appointment!!!! This is bad bad business!!! Too many people handling calls who don't care about the customer or customer service!!! Or they are just incompetent!!!

David U.

01/10/2020 12:00:00 SA

This company charges way too much and is manipulative. Charged my 65 yr old mother on a fixed income $600+ to replace a couple parts in an old water heater. The repair person told her a new unit costs $1,300 trying to make it seem like a deal. Then wanted to go through the whole house to check pipes. Told her that one of her sinks needs to be replaced and labor costs $500 alone - more lies it had no issues. I came later and confronted the repair person about being manipulative and he was very unapologetic. He seemed calm as though he deals with this conversation a lot, was not willing to reach out to management to discuss a reasonable price. Reading the reviews confirms that they commonly prey on unknowing people. Called a bunch of other places and all of them quoted a lower price for the same service with better warranty. DO NOT do business with this company, they are scam artists.

Erin S.

6/16/2015

Please, please get a second opinion if they say you need a new a/c, no matter how hot it is getting in your house. I regret not getting one to this day. 5 summers ago, my unit stopped working. The service tech immediately told me I needed a new unit. It was hot. I had a baby. I had family in town. I fell for it and paid $8900 for a new ac unit for a 1370 sq/ft house. I call it the Heat Wave Special. For all I know, I just needed a $300 part! No other option was given but to replace it.

Later that year, I had a tech come out to service my heater/furnace. He said I'd be lucky if it worked another year and started in on his sales pitch. $5500 for a new heating unit. I literally laughed out loud and explained how they were already into me for $8900 for the new ac unit. He told me to get a good carbon monoxide detector then. Heater is still working 5 years later.

When I drive by the billboards, I swear the guy is laughing at me, not smiling.

I gave 2 stars because they at least replaced my ac the same day (and it was a Saturday) for my $8900.

Ruby T.

07/04/2018 12:00:00 SA

I really should have looked at these reviews before calling, no wonder. They charge $218 PER toilet on top of a FEE. Can you say rip off? He was about to charge me $485 and I thought about it and said NO. Call Pentagon plumbing instead! Also he still charged me $49 for coming out. DO NOT USE THEM! Also I went out to his truck on the street...guys it was GROSS. There was all this dust and he was taking over five minutes just to get his thing he needed to clear our toilets. Not even organized. Again, call Pentagon plumbing instead!

Mike S.

5/14/2022

They came out yesterday to install a water heater. Not only were they on time they were early! Two very nice gentlemen came to look at the work. I wish I would have got their names but you probably look it up in your records. Anyway the one guy was the one giving the price quote while the other guy was the one to do the labor. Both professional, cleaned up after the install, took old tank away all in about two hours. They exceeded expectations on all levels. Probably not the cheapest in town but to have them show up early and do such a good job was worth it to me.

Bryan T.

9/14/2021

I had a pipe burst in my house so with the insurance money, we bought a new water heater since ours had to be replaced. We bought the Rinnai one from Lowe's since it was on sale. A $2000 heater for $1300, couldn't go wrong! Come to find out that there are only authorized installation companies and Yes!, is one. So I asked for a quote. Guy comes I. And says if we bought his tank, it's $8000 but since I'm providing my own, it will be $5000! WTH? 5k to install a water heater that cost me $1300? Still, I went with it because my wife wanted hot water for laundry, cooking and washing the dishes and baths. Guy comes to install it and I have to end up coaching the plumber on how to find studs in the wall before he uses the hole saw to drill out my walls! Also had to show him how to patch the wall after he messed it up. Then I start looking online and come to find out that the NATIONAL average to install a tankless hot water heater is between $1200 and $2500! Yes DOUBLES the highest National average for what? Crappy service and people who don't know what they are doing!

I would NEVER recommend them to anyone and haven't! I even tried to call and get some of the money back due to the prices I found online, they essentially said piss off!

Lucy P.

2/22/2012

The plumbers came and they fixed the problem. Very nice, but awfully expensive for what they did. They checked the drainage with a camera, checked the water heater said the plumbing was not correct and they had to fix it. They did the job, but charged me $1,500 for their camera work and changing a couple of valves. Shouldn't have been more than a couple hundred dollars according to other plumbers. They way overcharge on parts. Then they figured out how to get the big bucks. The heater didn't work, they are plumbers' not a/c specialists. They sent a/c specialists to charge $6728.00 to replace a heater and a/c unit (that was almost new) because they have to work together. You can use these guys if you want, but get out your checkbook.

Sherri L.

3/25/2011

This company seems to have it's priorities backwards--they seem to care more about selling than about plumbing. The plumbers seem pressured to push over-priced services which are of dubious necessity.

A few weeks ago, one of their plumbers gave me a written quote for replacing my water heater, $1879, based on the laminated price sheet he had in his little sales book. He wrote, in big letters, 50 gal 60,000BTU water heater at the top of the invoice. Today, when he comes to do the work, his field supervisor shows up with him to inform me that the price I was given two weeks ago, IN WRITING, was for a 40,000BTU water heater. The supervisor says a 60,000BTU heater is going to be more expensive and gives me a new quote for $3558. ???!!!!

Later, I called two other reputable plumbing companies and both gave me a price of $1100 for the same installation package for a 60,000BTU unit. I filed a complaint with the Better Business Bureau about Yes' deceiptful upselling practice and hired one of the other companies to do the job.

Marcos S.

12/17/2019

Our heating unit was having issues reaching the selected temperature for about four days, intermittently. Finally, we got tired of the inconsistency so we called the number on our Emerson thermostat that connected us to Yes! Air Conditioning. The young lady that answered did great at taking down our information was very polite.

Despite having an appointment at around 2 pm, the driver called 15 minutes after I hung up and said that he had an opening to come out and check our issue. Alex was our technician that day and he made quick work of our issue when he showed up. Turns out, our flameout sensor was dirty and a fuse was faulty. It was a cheaper service than I expected, at just below $100 dollars and I couldn't be happier with the service and how quick they were able to come fix our issue. No more cold, sleepless nights thanks to Yes! Air Conditioning. Thanks guys!

Christopher V.

06/02/2019 12:00:00 SA

Had YES plumbing out to clean out my main sewer line, I was told that they needed to hydro jet my sewer line, didn't realize it was going to cost me $3100.00 to do it, come to find out that hydro jetting is for commercial sewers like restaurants because of grease my sewer was blocked because of paper towels not grease, also had YES out to check my A/C unit I was told it is fine however they didn't tell me about the exposed electrical wires, I was told by YES that their techs are not electricians, it doesn't take an electrician to notice exposed electrical wires, YES plumbing and heating is a rip off company and I wouldn't recommend them to anyone as a matter of fact when I see YES trucks at a residence or a business I tell the people to get rid of YES because they will be ripped off. JUST NO TO YES PLUMBING AND A/C thieves nothing but thieves. There also should be a no star rating for this lousy rip off company.

Scott P.

08/10/2016 12:00:00 SA

Stay away from this company. Home Depot arranged this company to install my thermostat. I don't have the mans name at the moment: however, After he installed the thermostat, he checked my ac ducts and immediately quoted $700.00 for a duct cleaning. Then made his way to the ac unit and popped open the cover:aimed his flashlight at it and said it was leaking oil then imminently said $600.00. Didn't sounds like it was his best interest to help me and was more concerned about making money. Anyway then he charges me $220.00 for the thermostat installation and says he did a tune up which he didn't do. Then I get charged for it. A week later they said they I own them $220.00 because my card went through. I check my back statement and my account got charged. Till this day they still want to double charge me.

Klaus A.

12/08/2020 12:00:00 SA

These guys will come quickly and if you can afford their exorbitant prices they will do good work. We came home from vacation last summer to a dead AC system. They replaced everything for $13000. They also gave me a free hot water tank flush. They pulled the rod out and told me it needed to be replaced. That would only be another $280. Then while they were there they could replace my kitchen faucet for $480 and my pressure vale for another $500.

I called another plumbing Company. They pulled the rod and told me it was still 75% good and didn't need replacement. They did the pressure vale for $140 including the part.

A few weeks later my neighbor had a new AC unit
Put in to his place. He got a bigger unit than I did and it cost him $8000. So my smaller unit was $5000 more than his.

These guys show up with two rigs. The pickup driver is the one who makes the sales pitch and shows you the book with your options. Then the guy in the van is the one who does the work. The guy in the pickup is the salesman and will do all the talking.

Kim B.

08/07/2013 12:00:00 SA

Steer clear! My a/c went during the hottest summer of this year and it cost nearly $10,000 to replace (the heater was included in the total since that apparently was kaput also, or so they said). The service people did a nice job and were friendly. But the office staff needs some serious training. I called dozens of times to get some critical information and got the runaround, promises of a return call, incorrect information, lies etc. They were very rude and ignorant. Eventually I had to call their corporate office, and only then did I get action. We had financed the unit and Yes never gave us paperwork for that, which I found odd. After numerous calls to their office demanding the documents a rep from Yes finally came out to bring us paperwork to sign. He never made eye contact and acted like it was an imposition for him to be there. When we asked when our new unit would be inspected by the City of Las Vegas, he said Call the office. They came out for routine annual maintenance in January for our heater and gave it the all clear, yet it had to be completely replaced in June. I find that odd. I have no trust in these people any longer. Please go with a small, privately owned company that actually cares about its customers. Stay away from Yes.

Eric S.

3/15/2016

Yes! came out on a Sunday to snake a clogged drain. They were there 40 minutes and charged $380. If you like paying out the nose I would highly recommend them.

Sam D.

08/08/2021 12:00:00 SA

This place is an absolute joke. They installed a new unit for my mom 3 years ago. A year after she was getting so much dirt coming out of her air vents. They sent someone out and he checked over everything, no mentions of any issues but they offered a free duct cleaning( about the only decent thing this company has done) fast forward to now( another 2 years later ) and the ac completely dies. She calls them and they inform her that to have someone come out and check her ac that it's going to cost her $80 and they offer her a maintenance package. She pays the $80 and the technician comes out to check. He writes her up an estimate for $10,000. Yes. You read that number right. Apparently according to the technician there is all sorts of things wrong including failing ducts and they all need replaced. So, if they need replaced why didn't they mention it two years earlier when they did the cleaning?! Anything to get over on people and make money. Had another company come out and take a look, turns out the compressor is bad...which also seems ridiculous considering the unit is only 3 years old. If you want to save yourself a headache and money, do yourself a favor and go with another company. Stay away!!

Edited to add that we have called the quality assurance manager Sandra and left her a message. Still haven't heard back from her.

Ross G.

12/22/2017

If I could give less than 1 star I would. Called them yesterday at 3 pm for a leaking garbage disposal that needed replacement. The person answering the phone couldn't give me an estimate without someone coming out. I already had a quote from another company for $225 including the disposal and installation. Because of that they were going to waive the $29 fee to come out. We were scheduled between 4 and 6. At 5:30 they called and said they were running late but would still be out. At 8 they called again and said they were on the way. At 8:05 the plumber who was coming called and said I will give you a quote off the books of $510. I don't know what kind of shady plumbers they hire but I will never call them again.

Alex B.

7/29/2016

Please do yourself a favor and stay away from this company.

After being quoted with $29 fee to estimate what it would be to fix an issue with the toilet that my tenant was having, I've decided to shop around. However, a few minutes later a representative from Yes! Air Conditioning & Plumbing called me back with a proposal to go in and take a look / estimate it free of charge. I have agreed to it with a clear expectation and a promise from the company that someone would be calling me once in the condo and giving me the price and taking my permission over the phone.

Technician has never called me, never quoted a price and never asked (and never had) my permission to fix anything.

Next thing I know, my tenant paid $277 to fix a toilet (!) that I have not authorized (not over the phone, not through email, not in person) for it to be fixed; I never got a phone call, or was given a quote/price or asked if it was OK to fix it.

My tenant, after my inquiry about this issue, informed me that technician told her that he had my permission (not!) to fix it. After reaching out to Assurance Manager, I was offered a $50 coupon to resolve this issue. The manager even acknowledged that no permission was given/received and the technician did not call and talked to me in regards to the quote or fixing a toilet. However, well the job was already done and there is nothing else we can do.

Kathryn B.

12/18/2021

When I lived in Sun City Anthem, my husband and I had a Service Contract with Yes. It was an annual contract which we renewed year after year. The Service Contract included an annual heating system check at the start of winter; and annual AC check at the beginning of summer; priority scheduling when you have a problem; and a 20% discount off of parts and service. They are expensive, so that discount brings the price paid down to what other companies charge BUT they showed up as scheduled and the plumbers and HVAC guys were clean, well groomed, polite and competent; therefore, we felt it was money well spent. And, back then, the office personnel were easy to work with. Every year, around the 11-month mark, someone would reach out to me to renew. And I did.

We left the country for a while, so haven't had a contract with Yes for six years. I think the ownership of Yes has changed since then.

We are now in a different house. It's only 2.5 years old but, on 5 June 2021, we had Yes out for a problem which the Route Supervisor resolved within minutes. He didn't charge us which we, as retirees, greatly appreciated. I inquired about an annual Service Contract. The price is the same as it was years ago: $169! It still includes an annual heating system check at the beginning of winter; an annual AC system check at the start of summer; 20% discount on parts and labor for actual repairs; ostensibly it includes priority scheduling over non-Contract holders; AND they've added a third annual check: the plumbing system. WOW! I quickly signed up for that, with the intention of renewing it every year as the house gets older.

I bought the Service Agreement in June. We had the AC check in July. When I spoke with Stacy in November to schedule the other two routine inspections, she asked me for my credit card number and insisted on charging me another $169 -- five months into a 12 month contract! When I told my husband, he agreed that's wrong so I contacted their QA manager Sandra and she issued a credit to my AmEx card, saying that I am absolutely right that I shouldn't renew now.

Since then, a man from their office and one of the two Techs have also tried to get me to pay them another $169 now because I've had my three annual inspections. That is true BUT the other benefits do not expire until June 4, 2022.

They all have the exact same spiel, the same explanation that Stacy used. That tells me that management has given them a script and directed them to push customers into renewing as soon as we've had our three inspections.

This is an ethics issue. It reflects on the company's business ethics. Business ethics are very important to me; therefore, I don't see myself renewing at the end of the Service Contract period (4 June 2022).

Also, even though I was having an issue with a sink, my plumbing inspection got pushed back TWO WEEKS due to other jobs which tied up all of their plumbers apparently. So much for priority scheduling, huh?

This place has changed so much that I have to think that it is under new ownership.

Robert N.

3/21/2021

Yes Plumbing paid Yelp to twice take the review of ripping my parents off on Warrantied work
Google reviews are fake and as a business owner I know you can pay Yelp to scrub bad reviews

Marci K.

04/12/2022 12:00:00 SA

Referred thru Lowes and will follow up with my feedback. Yes! Air Conditioning called me at 10:30am to schedule an appt to look at my AC. The guy I spoke to said someone was on their way. It's now 12:30pm and nobody is here. So I called the same number back and they had no record of my appointment and the woman I spoke to said that without that, there's nobody dispatched to my home. She only showed my contact info. But that was it. Super disappointed. I moved 2 meetings to accommodate a visit today. In comparison, when I made an appointment with the company that Costco uses (Sierra), they showed up when they said they would. Now I see why Yes! only has 2 stars with 500 reviews. Makes sense.

Dennis A.

07/01/2013 12:00:00 SA

My AC had begun to randomly stop running. I'd discovered if I toggled the kill switch it would start up again and keep running fine until the next day around the same time. Dated with a weekend of blistering heat, I called them.

Within minutes of arrival the technician determined it was a thermal cutout, the unit was getting too hot. He said I needed a new run capacitor. I agreed and paid a good chunk of change. Of course, next was the sales pitch that I needed a new AC, and broke out the brochures. I politely declined.

I am part of Nevada Power's Cool Savings program. One that'll cycle your AC off during peak periods for about 15 minutes . I used to work a swing shift, so I'd never been home during the hottest times of the day. It appears my AC was shutting down because the unit attached to the top of my ac unit was telling it to and not due to a failed part . While I wasn't aware exactly how the Power company controller worked, you would think an AC repair technician would. Especially since I told him it happened about the same times each day. Nope, I suspect a bad part sale was more important to an unsuspecting senior.

I learned about how it worked (and the fact that I didn't need a new AC) from a technician from a second company I called out for a second opinion.

Bottom line, stay far away from these guys.

Richard G.

08/09/2023 12:00:00 SA

I have been a customer of YES for years and have not had a problem until recently. In May I contracted with them to replace my A/C unit. $20,000 later and they have not finished the job. Multiple phone calls with no callback. I have a functional a/c but their failure to follow through a finish up with the cosmetic repair of the giant hole in my ceiling.

After 3 calls to their main number with promises someone would call and no return calls after 3 months. I ran into one of their Techs at a fast food restaurant and explained my issue and his response was basically that is not his problem. I guess there is no up the chain of command channel for their front line workers to report customer service problems

Jean B.

12/31/2017

I say NO to Yes Air Conditioning & Plumbing. We were offered a free check up of our hot water heater and plumbing. The technician, Daron, came out. He was neat and polite and told my husband and I that we needed to replace the Anode in our hot water heater because it was covered in sediment from the hard water. The cost would $283. We were also advised that we needed to replace the Pressure Release Valve at the main water connection in our garage or the pipes would explode. This would cost $497. I called another plumber for a second opinion and after he stopped laughing I was informed that the anode's job is to attract minerals and gunk from the hot water heater and that before it would need replacing, the hot water heater would age out first. The second plumber made an adjustment to the main water connection and told us that the pipes were not going to explode - EVER!. I then consulted with yet a 3rd plumber and was advised to report YES to the contractor's board for their predatory practices. My husband and I are senior citizens and it is my belief that the technician was attempting to rip us off. I would never recommend this company.

Ken T.

07/11/2012 12:00:00 SA

Our A/C stopping working on one of the hottest days of the year so far. I called Yes! for an appointment. They couldn't come out for 24 hours, but I understand that they were swamped with business in this heat.

They called and were able to make the appointment a litter earlier than quoted. Jesse showed up on time, a little early even, and was very polite. Took him about 5 minutes to figure out what was wrong. He had the part on the truck and had our unit up and running in less than 30 minutes. The price was fair for the work done.

I recommend Yes! to everyone.

Danette H.

07/03/2018 12:00:00 SA

I feel like every time they come in I have to deal with up selling . From faucets to filtration systems . I just need honest work and do not want to spend a lot of time listening to all this . It also seems expen

Judy P.

11/28/2016

We had this company out Nov 15, 2016 to replace some valves, hot water pump and replace the water heater. Two guys Mark and Sean showed up. Any time I have service people in the house I always put valuables away, however I didn't put my medications away. Both guys were all over the house, upstairs, downstairs. The next morning I noticed the medications were not there! I questioned Sean who was there the next morning. Of coarse he said he knew nothing. I reported to their office and spoke to someone named Mandy, she said management would call me. They still have not. Plumbing job came to 5000.00. We paid their bill, I'm out my medication. They are thieves! Don't use this company.

Angel T.

4/24/2017

I had a A/C tune up done by Jerome who was professional and did a wonderful job. That is why this company gets three stars. They lose 2 for bad business practice. I scheduled a future appointment to have the ducts cleanded and the company charged me for it even though the service had not been done yet. Also when I called in to cancel and ask for my money back for a service not performed the lady in the office got angry with me and then blamed the tech that had been at my house saying he was the one who charged me, and that I'd have to deal with him. Ok, that doesnt make any sense. Still waiting for my $1400 refund...

Lisa M.

11/03/2012 12:00:00 SA

BEWARE! I wish you could submit a ZERO rating! They don't even deserve the 1. Ben with Yes! came out for a Fall maintenance Dec 2009. They said I had a crack in my heat exchanger and turned the gas valve off on my furnace. I have been without central heat in my house for 3 years since they quoted $6500 to replace the unit. I did get a second opinion (wish I could remember who) and the confirmed the crack and said the release of carbon monoxide levels in my house was high. Revenue must have been low that year and they were looking for suckers. I finally relented and called a referral (DEKES Heating and Refrigeration!) and there was NOTHING wrong with my furnace. For the price of a service call, I have heat again. Just telling my story. You form your own opinion and take your chances.

Cindy R.

8/13/2012

Have been using YES for 2 years. Always been pleasant and does good work. Recently used to replace hot water heater. As always installed and worked as promised. A little high on the pricing but came out withing 2 hours, we had no hot water. Thanks Yes man!

M K.

1/25/2017

They overcharged for jetting the lines, then after finding a leak told us we needed over $12,000 worth of repairs and would have to tear out my bathroom, dining room, kitchen, hall, and a bedroom. They also told us the drain for the bathtub and sinks were corroded and needed to be replaced. Thank goodness we got a second opinion. First of all the next plumber showed us the drains had been replaced and were plastic, only the main line from the bathroom to the street needed to be replaced, and they only had to go through the floors in the bedroom and bathroom. This saved us having to redo half our house on top of the plumbing repair. And it was only $5000. My biggest regret is paying for the warranty since we will never allow them near our house again.

Brian S.

9/17/2012

YES PLUMBING! - The Yes man CANT!

I had a water main break at the house with a water leak coming up from the front lawn near the box where the main cutoff is.

I called YES to come out with the hopes of a quick repair- Unfortunately, they quoted me $5,000 to fix the problem by running a whole new line and trying into the house. This would also include permitting it with the city. All told - 2 day job. Every time I would ask about just digging up and fixing the problem rather than run a whole new line they would come up with some excuse and stir the conversation back to installing a whole new line.

I called someone else who came out and fixed the problem in 2 hours by , get this.. digging up and repairing the line. It was the fitting where the street line connects to the house line.

I had called YES, because I had heard there radio commercial several times on the radio. I assume most people probably fall for the slick sales tactics of these people, but hopefully you have read this review and are now a little bit MORE cautious when calling a service for a repair.

Mark L.

08/09/2012 12:00:00 SA

AC in the rental house I own went during the summer (110 degrees) and I called Yes! to see if they can service it. On the plus side they were able to go out and do the repairs on a Sunday. They also fixed the problem right as the unit has functioned fine for 6 weeks in the Las Vegas summer heat.
The bad side is that they have signed me up for some service plan at an additional cost of $169 which is something that I did not ask for. Once I called the office they had the accounting dept call me back and explain that this service plan gave me a discount of 10% on repairs and thus saving me $175 on the bill. I did not catch it until I hung up but the repairs were under $1000, so at the most a 10% discount would have saved me only $100.
Additionally my tenant, who by the way is a maintenance supervisor, reported to me that they seemed to replacing components beyond what was needed to get the unit running and then were trying to convince her that the house needs to have the AC replaced as it is old and undersized.
Even though I am glad that the unit was repaired, I am suspecting less than honest behavior and would never call these guys back.

Julie V.

02/04/2023 12:00:00 SA

We had some plumbing done by Yes! And we're convinced that by subscribing to their service contract we'd have many things taken care of such as air conditioning service and hot water heater flushed. We've scheduled our hot water heater flushing 3 separate times now with each one getting canceled by them. We've re-arranged plans to be home, and then had the service call us to tell us that our appointment needs to rescheduled instead of we're on our way. The Yes! men are actually not yes but more of a hmmmm... maybe men. We'll never call them again. We're done with their service contract.

John D.

3/14/2014

Our daughter woke us up saying she smelled something bad outside her room, we came out to smell a motor burning in our furnace blower. My wife contacted Yes and spoke to Linda M. who was able to have a technician out that morning. The technician Phap came out within 2 hours of the call and quickly replaced the motor along with fixing a leak that would have caused more damage in time. The quality of the work was excellent with no high pressure sales. The work was completed within 4 hours of the initial call, very happy with the response and we will call again.

Bernie M.

7/26/2016

stay away from this company, came to my house for a tune up on my air conditioner, guy said
I needed a new capacitor for my unit, just happened to have one on his truck so he replaced it.
Cost $235.00 , he then says he needed to check my furnace as well because as he explained it ( they are paired ) . Goes in my attic and lo and behold my furnace needs a new capacitor as well, Cost $235.00. Tries to scare me by telling me my furnace has a hair line fracture and that its gonna need to be replaced soon. My $50.00 tune up ended costing me $489.00. The capacitors he replaced I later found out cost between 35-40 dollars at a hardware store. Talk about ripping people off. I know they need to mark up to make money but come on. He then quoted me a price for a new air conditioner and furnace , installed for $12,000. I got 2 other estimates for the same job and both came in around $7,000. Same equipment , same job , but a $5,000 difference, WOW! They really know how to give it to you!

Karla F.

5/16/2017

I'm giving them 3 stars for a couple of positive experiences previously with Cliff, although I still think we were gouged on a faucet change and plumbing issue, and they are timely. But, our water heater started leaking yesterday and we called for someone came out...after he lookd at it, of course we were told it needed to be replaced. $1300 later the tech left the area in a mess last night. Totally unprofessional. We won't use or recommend them again.

Che C.

1/27/2018

RIPOFF CITY!!! Lost Thousands of dollars on my new water heater installation! Salesman pressured me to buy water heater maintenence costly contract. Then convinced me to eliminate my perfectly good costly softener saying it would harm my new water heater. When it was removed the tech said it would cost $300 to close the water supply loop. When I said no HE DID IT FOR $40. Ya think it was cash in his pocket? Worst of all BY FAR was the Salesman convinced me to replace my recirculating hot water pump because it was barely leaking. It had been for years. He wanted $800 for a new one. They just removed it and closed the loop. My wife and I HATE WAITING MINUTES FOR HOT WATER IN OUR MASTER BATH BATHROOM! OBVIOUSLY THE OLD ONE WORKED FINE. When I bitterly complained and asked that the old one be replaced he refused, The Salesman was middle aged and seemed PERFECTLY LEGIT AND THAT HE TRULY CARED ABOUT OUR NEEDS BUT WAS NOTHING BUT A DECEPTIVE CON ARTIST. Should have just gone to HOME DEPOT OR LOWE'S OR ANY OTHER YELP RATED PLUMBER.

Daniel N.

6/22/2014

Called Yes! Saturday night and they quickly set up an appointment for a SUNDAY!!!
Between 8 and 10am.
Bill C. shows up @ 8:30am.
He is very professional, explained the problem, fixed the problem.
Offered options for future problems, service contracts, no hard sell tactics.
Answered my questions thoroughly and is very knowledgeable about a/c systems and the best way to manage situations.
And this is when outside temp is shade was over 100 degrees F.
I recommend Yes! a/c repairs for quick, professional, and reasonable prices.

Tony B.

12/03/2018 12:00:00 SA

I came home from work to find my water heater leaking and my garage and driveway soaked. I called another company that had great reviews. They gave me a quote of $990, however couldn't get to us until 9:00 am the next morning.

I let them know that I really needed it done, since my wife and I both work early in the morning. They were very understanding and referred us to YES. They said they were probably the only ones that could provide a new unit the same night.

I called and they said they could have someone out in the evening. Though they were running late, they did a good job communicating with me.

The guy showed up and instantly started trying to upsale me on a new water softener. He said that was what was causing the water softener problem. Could be true, but I declined. He then started working on a quote just for the water heater.

After a few minutes, he said he could replace it for $2200. I told him he was over double what the other company quoted me. He said that they probably aren't pulling permits. I let him know that they were and that they were charging $90 for it, which was in their price. I told him I could understand paying a few hundred more for the after hours, but couldn't understand paying over double. I told him that the water heater is only $500.

It was obvious he didn't want to be there and wanted to get home. I told him I would just wait until 9:00 am and save over $1000. He said ok, and I paid the $49 service fee. Called the other company up (at 8:15 pm), and they scheduled us for 9:00 am.

It wasn't until I went to write this review that I saw how low their ratings were. I usually always check reviews before. Wish I would of here. As a business owner, I'm not sure how this company is still in business. I will never call them again.

Ralph L.

11/13/2013

Two times in one week late by an hour scheduled between noon and 2 PM arrived 3 PM or later. Overpriced, I would not recommend and any estimate received I would use as a high end comparison for shopping around to other people. Pass on this company.

Kelly O.

11/04/2022 12:00:00 SA

Saved the day again. Had a potty emergency last night. They were here around 8 and finished in way less than an hour. And now we're all relieved. I had a bag of candy and sent it with the repairman to give to his kids! So really they fixed 2 issues the toilet and keeping me from getting diabetes lol. Good choice great guarantees on work.

Go B.

09/06/2022 12:00:00 SA

BEWARE Of THIS COMPANY
I Called Yes Air Conditioning & Pluming As My Air Conditioning Unit Would Only Run For A Few Minutes Then Turn Off.
Yes Arrived At My Home As I Spoke With Service Tech ( Joe ).
After Running A Few Tests On My AC Unit Joe Insisted The My Compressor Was Failing.
Joe Advised My Compressor Was Covered Under Warranty
But...
The Labor And New Refrigerant
( R410 A ) Would Cost Me
$ 4,458 Dollars.
Joe Advised At That Price I May Want To Consider Getting A Completely New Air Conditioning Unit At The Sum Of $ 15,000.
Long Story Short I Contacted Another AC Company ( So Cool )
Who Came Out And Fixed The Condenser Fan Motor To A Sum Of $ 462.00.
Good Thing My Wife & I Didn't Listen To Service Tech Joe As He Completely Misdiagnosed The Problem With The Unit.
At This Time My AC Unit Is Operating Fine.
In Short Save You Time & Money
Avoid Calling Yes
They Are A Hugh No

Rudy E.

05/11/2021 12:00:00 SA

Forst off, Phil was phenomenal. He was honest and straight up with us. Very friendly and respectable. We knew we were going to have to replace our entire AC system, but we were not ready for the price. Shortly after Phil left we got a call from someone from Yes who I believed was Phil's supervisor. He attempted to pressure us into using Yes by telling us he can get us a cheaper price by getting a less powerful system and have them and install it the very next day. The supervisor made it appear it was a one time deal and insisted to it had to be installed the next day. We did not appreciate the sell tactic and we belive it's highly unprofessional. We wanted to give Yes the benefit of the doubt based on the negative reviews all over the internet, but at the end of the day they all appeared to be accurate. Very unfortunate.

Chad B.

8/22/2013

Back in June I got home and my main A/C unit wasn't cooling. I called Yes AIr Conditioning and they came out that night. They diagnosed it as the fan. Sold me on the fan then wanted to make sure before installing the fan. Ended up the capacitor was bad. I was told the capacitor is for the fan and the compressor. I had the repairs done, had both units service (inspected and washed down), signed up for a service on both units. With the service plan I was told I get priority service. A month later my other unit stopped working. Called Yes and was told its at least a week out for an appointment. I called another company, they were out the next working and charge me 1/2 of the price as Yes for the capacitor. Yesterday my main unit was blowing hot air. Called out the second company today and they were out the same day. Come to find out, the capacitor failed once again. Yes A/C rigged in a smaller capacitor for the fan and ignored the fact the main capacitor is what failed 2 months ago. At this point im still waiting a call back from the Manager. Next step call the credit card company and dispute charges. Then the BBB.

claire p.

10/13/2015

Everyone stay away from this company. Had a quote from the company beforehand that they would come over and diagnose the problem for a flat fee.

Our shower wasn't putting out hot water and these two guys came over and turned on the water and said the cartridge was bad.... Without even of opening it up.

My husband just changed the cartridge the previous week too! First mistake.. Yes!

They then quoted me on two different prices. If the cartridge was indeed bad and faulty it would cost $277 to replace. We bought our replacement for $50. Wow..

Let me add that they were already very pushy and it made me not only uncomfortable but suspicious.

The second quote was to remove the good cartridge and clean out the debris for $149.

After about 10 minutes of labor to remove the shower faucet, they told me that the balancing spool was faulty and it would cost me $450 to replace. I looked up the cost of the spool and it was $57. Second mistake... Yes!

I refused to have them change the spool and one of they guys immediately got livid with me. They then wanted to charge me the $149 for the 10 mins of labor. Just ridiculous. Do yourself favor and find another plumber.

J L.

01/06/2013 12:00:00 SA

Terrible Company! Very dishonest - lie on the conditions of my furnace and overpricing on the quote of the replacement cost of the furnace....try to rip me off....

CJ L.

6/15/2013

Our 2 story house in Vegas has 2 A/C units and 2 outside air compressors. Downstairs air was working good but the upstairs unit wasn't working. Needless to say, it was relatively nice and cool downstairs but uncomfortably hot upstairs. We're not handy people so we decided to give YES a try.

We were amazed that Don V. was sent out to our house within a matter of hours- arriving right on time on a Saturday. He was professional and respectful and did a thorough job evaluating our HVAC system. I have had poor experiences with other companies where they tried to fix a problem and end up tacking up the bill without fixing anything. Don checked everything out and concluded that our issue was needing an electrician, and not an HVAC service. While we didn't end up needing YES services, we were very grateful to have an evaluation done right.

I would fully recommend calling YES if you have an A/C issue in the Vegas area. I had a very positive experience today and would not hesitate having them evaluate your issue.

Darlene B.

10/17/2019

Your boiler plate response to each complaint shows your lack of sincerity in wanting to improve customer service. If you really valued customer service and if your company was more honest, I really doubt you would have this many negative complaints. I have looked at many many other air condition companies that service the Las Vegas area, and NO company has nearly as many negative reviews as Yes Air Conditioning and Plumbing.

Could it be that Yes Air Conditioning and Plumbing needs to reevaluate itself? The average review out of 340 reviews is 2 stars. I tend to believe that this is a correct reflection of this company in general from its customer service (or lack thereof) and its lack of integrity.

Leslie A.

8/28/2019

Had a great experience with Yes! after a terrible experience with a contractor my homeowners warranty sent me to. Within an hour from calling YES!, Yes contractor was at my door. Although I had to go outside of my homeowners warranty to get them(and pay out of pocket of course) I highly recommend them. Being a new homeowner I wasn't sure who to contact that actually knows my AC Unit system so I got their number from my thermostat. They are definitely efficient and knowledgeable of what they are doing. The previous company we hired have not been able to diagnose my AC problems and we were going on day 3 without AC! Being in Vegas, there is no way to be at home without AC!!! Absolutely no way. What the other company couldn't diagnose in 3 days, Yes! Had it fixed and running in 45 minutes. Definitely a life saver! Thank you David C. For getting our AC up and running.

Should I mention it is a plus that Yes! Is open 24 hrs and also was able to take my debit card as a form of payment

Laurie B.

10/22/2019

What would you expect if someone came in your house and broke something? Well YES! expects you to pay for their mistakes. A tankless water heater flushing went from $350 to $1,000. How you ask? Oh let me share. We had a routine plumbing inspection where the technician advised that we were due for a flushing of our tankless water heater. Before he was done, he broke the handle on the valve. He apologized and stated that he had to leave to get the part. He returned to install the part, never mentioning that we would be responsible for paying for the part in which he broke. When we went to pay the bill, the part was quoted at $750.00 for a replacement value set. Evidently this was the discounted price. It's normally $839.00! Without going into it with the technician, we provided feedback to the company to have the manager and quality assurance folks call us back. We were told that the valves should be rotated every few months in order to not have corrosion which could lead to the breaking of the valve. Funny, this is the first time that's ever been mentioned? I work for a company where we take full responsibility for anything and everything to ensure the customer gets the proper experience. Taking ownership is something more companies should practice. Thank you for the hustle. We'll be saying no to YES!

Rosanne V.

8/31/2022

Late for appointment. Then told us their supplier already closed would have to come back next day. Charged us twice for service call. Installed new toilet said it would take an hour maybe an hour and a half. It took 6 hours plus. Charged us $1750 for a $200 home depot toilet. The only good thing was the plumber was nice, not his fault he works for the worst company ever. DO NOT USE THEM! I had to give at least one star, I would give negative a million of I could!

Cris F.

01/10/2013 12:00:00 SA

People.....you get what you pay for. I had to learn that the hard way. I paid a nice little AC company to come out and fix my ac this past summer. They were nice, they were also cheap, so I thought it was great. They had to come out 4 different times and the unit was still not working. But because they had no warranty I had to pay EACH TIME. I called Yes, had it fixed right the first time, of course it was more expensive....but now I don't have to worry because I'm covered under a 1 year warranty. The other guys didn't give me that. Other companies are cheap up front...more expensive in the end. Go with YES, get it done right the first time and save your time and frustration.

Billy J.

8/14/2014

$2,319 for a standard 50 gallon residential water heater? Really? I had a standard 50 gallon water heater fail while I was on vacation. My mother in law, who was watching the house in my absence, said she had seen a billboard advertisement for a company called Yes. Because I was out of town I let her proceed. The service techs advised that the cost would be $2,319 for a standard, no frills water heater with a six year warranty. I asked for breakdown of costs between the heater, installation and warranty. The service techs said they don't do that and offer only one price. I declined. When I got home I went and procured a Whirlpool 6th Sense 50-Gallon 12-Year warranty heater from Lowes for $679 and installed it myself in a couple of hours with help from a neighbor. It appears that the labor charge would approximate$1,640.00 which I think is exorbitant. We don't know for sure because they wont break the charges down. I guess all the advertising expenditures need to be paid somehow. I should have known that.

Ben W.

9/18/2019

How about No! Called these guys a couple years back when my AC went out. They sent a guy out who seemed to at least pretend to check what was wrong with my AC. He comes back with a price sheet saying I need a new AC upwards of 20k, outrageous! This was a not so thinly veiled sales pitch to take advantage of people struggling in the summer heat. I called some other independent contractor who came over told me I needed a new intake fan with parts and labor for $400. They tried to sell me a new AC when I only needed a cheap part. No! No! No!

Enoch R.

7/25/2014

These bandits charged me $200 twice for capacitors that retail for $4.75 each. You would have to be a complete idiot to deal with this company; I learned the hard way.

Joshua P.

05/11/2011 12:00:00 SA

I hate this place!

I had a guy come out to do a service on my new house. In less than 15 min. he knew that my system was shot, and I needed to spend the 15k to get it working properly. I shake my head yes, and call to the manager the next week. He sends out a supervisor. Half hour later the guy says I have low refrigerant. The deal was that if I bought a service contract, he would be nice enough to fill it for free. Me not knowing as well, I agreed.

Come winter inspection... No call....

Come AC inspection... I get a call. I let them know they forgot to call me for the winter inspection. They say they can knock both out in one visit. I make my apt. for 10-12, and they show up at 8. Which is amazing for a someone who works nights.
The last guy shows up, and does something amazing... His job, and inspects the attic. He finds the obvious reason of the leak. Leaves promising me a quote once he can talk to his service supervisor.
1 week later I start to try and talk with a manager.
3 weeks later after 9 calls to the office, and all 9 times the manager was, out to lunch. (the 9 class were at times as early as 9:30am and as late as 4:30pm.)
Call the contractors board, and am told I need to sew.
Look up information on failed services... Find out it's bad for the environment, and against the law to refill refrigerant, without finding the leak.

I hate this place.

Christopher S.

4/18/2017

I think their service and repair is excellent, but their appointments system sucks. Company will not send their service rep unless they talk to you on the day of the appointment. You miss their call, oh well you will have to reschedule. I don't always have my phone on me at all times, but I do know how to keep an appointment. If I can't keep an appointment, I simply reschedule. This business practice of theirs is annoying. A simple reminder the day before an appointment would suffice instead of cancelling the appointment altogether. I wouldn't recommend them based on their appointment scheduling practice and their service and repairs are on the high side.

Oana M.

11/19/2018

Yes! technician Alex, came to my mother-in-law's home on 11/9/2018 because her heater was not working. Alex told her she needed to spend $9,950 for a whole new heating and AC system including a thermostat and all new duct work. My husband called Alex for an explanation and a written bid and Alex refused to give us a written bid because we said we would get another bid. We had another company come out the next morning (Veteran's Day weekend), and even with the weekend surcharge, the parts, and the labor, the heater was up and running on Saturday morning by 10:30 AM for $500. It makes me so angry that Alex was trying to take advantage of an elderly person. FYI - the thermostat is fine and doesn't need to be replaced and the AC was rebuilt a couple of years ago and doesn't need to be replaced. The heater is fine and so is the duct work. I wish there was some way to hold Alex and Yes! accountable for this predatory behavior.

Mark S.

6/17/2017

I would never ever recommend this company to my worst enemy!!! My wife and I have been with this company since greenstar sold it to them, now over 3 years and tonight our air conditioner stopped working. We called them to come fix it and the soonest they could send anyone was Tuesday afternoon-when we called it was 645 on Saturday night. It was 111 degrees outside and we have a newborn in the house. The woman said they don't have enough techs and that we should be fine until Tuesday. You have got to be kidding me!!! That response is unacceptable and could be deadly in this excessive heat warning weather!!!
Not to mention how much they upsell and overcharge for everything!! The one part that was broken on our air tonight was repaired by another company for 50% less than what they were going to charge us!!! Every time they come to service anything it always costs money! They wanted over $660 to clean the air ducts- I had this done for $310 with another company as well!!
They wanted over $23000 to replace the air conditioner as well! You can buy a car for that kind of money!! Every other estimate we got was at least $6000 less!!!!
We will never ever use this company again and I would never recommend them to anyone!!

Lorraine A.

12/11/2017 12:00:00 SA

Widows and seniors beware. I received a complimentary check for my plumbing which included flushing the water heater. The plummer Jesse did check all the inside plumbing for leaks. All was good. Then he went to flush the water heater and said because it was over 7 years old the anode rod was probably gone. Evidently it is a rod that helps prevent calcium build up and extends the life of the water heater. He said I'll show you and takes the rod out and it was in fact almost gone. He then says for $314 he can replace it. I said no thank you as my son-in-law works for a plumbing supply store in Washington I was sure I could get it for less from him. So Jesse then says well if I don't put a new one in now I can't guarantee it won't leak. WHAT! So now I feel I have no choice but to pay the ridiculous charge which by the way I found out the part you can get from Ferguson for $35 and I checked with a Sear repair man and he said they only charge about $170 for that. Of course I tried to call Yes Plumbing customer Service I have yet to hear back from them. AARP will be my next review recipient.

Dianne B.

3/24/2022

So happy with this company! My husband being retired and formerly in the service business knew exactly what our problem was with the AC and the YES technicians were upfront and honest...they discussed everything with my husband...and they were right on...unfortunately we needed a complete new unit but were comfortable with the end result...the technicians were awesome! Installing a new AC unit and so meticulous that after all the work was done you'd never know they were here...if we could give them more than 5 stars we would!
Thankyou! YES!

Perrin M.

7/27/2021

I had purchased the the so called Home Maintenance Plan from Yes! and... there is no such thing as maintenance in that plan. All they do is come out and tell you that you need to buy a new unit. This was for my a/c, furnace, and water heater. Granted the guy who came for the water heater actually flushed it but he wouldn't do anything else. The guy who came out for the hvac wouldn't do anything to keep my a/c running. He just said I needed to fork out 10k for a new ac unit. Guess what: I replaced my own a/c unit's compressor for around $70 and also purchased a hard-start kit and installed that too. And when my unit wasn't cooling my house enough in June my warranty company called out a company... when they looked at it they said it was low on Freon and recharged it. The Yes technician had told me it was low on Freon, but guess what: he didn't recharge it. Because it's better for business for you to just chuck your old unit and pay them more. Screw these guys. Also, the guy I talked to tried to talk me out of using my warranty for my a/c. Terrible company.

Also it says I'm from San Fran for some reason but this happened in Las Vegas, NV.

Robert M.

8/17/2021

Super team of workers, very professional. They replaced my furnace and Airconditioning unit, they did a great job. Highly recommend...

Julie P.

06/03/2014 12:00:00 SA

Upon discovery of a broken water line in our front yard, we contacted Yes! to examine, repair and/ or replace. Mark R. was the Lead Advisor on this project and I have only the highest praise for his professionalism and courtesy. He patiently explained to me the pros and cons of avenues available and never pressured. The two men that did the majority physical labor (on the 2 hottest days in the valley, to date) were extremely courteous and energetic. Their names are Chris and Spencer. Most impressive to me were their clean uniforms - even while toiling in the heat. Obviously, this company has pride in their work and employees. I would recommend them to everyone.

Cathy K.

06/12/2019 12:00:00 SA

Charged $215 to diagnose and repair my banging kitchen hot water pipes. 1 minute fix. The hot water valve under my sink wasn't open all the way. A real professional would have been able to diagnose and fix the problem in 5 minutes instead of an hour.

Sheri L.

03/07/2020 12:00:00 SA

My toilet over flowed early in the morning, leaked thru my ceiling to down stairs. As I waded thru water got my grandson off to school. We cleaned up all the water as it was no longer dripping thru the ceiling. Not knowing what to do I called Yes plumbing as I have used them for air conditioning service before.
A plumber was here in a couple hours. He replaced the insides of 2 toilets which I have done the parts cost a little over $100. Not knowing they work on commission I payed $801,for the 30 minutes he was here. I asked him specifically will everything be good do I need to call anyone else for the water damage? No you are all good. When I got home from work that night my house smelled of sewage and my ceiling was peeling. I called my homeowners the next day. Upon inspection because it involved sewage it's a category 3, the plumber should have referred me to my homeowners, they covered everything, including replacing the toilet. I reached out to Yes needing info for my homeowners, they did respond but when I questioned the amount, the time and him doing repairs and charging me, they have done nothing. For an experienced plumbing service to take someone's money who is in a panic and needs more than they can do is crappy. He should of taken his $49 for the service call and told me to call my insurance. Shame on you!!!

Jen W.

05/01/2018 12:00:00 SA

Yes? More like No! Never again will I use this company. We just moved to town last summer and bought a house. We were very eager to move in so I didn't get a second opinion on a problem we knew there was with the water heaters. It took me 2 months and a visit from the manufacturer to fix the problem and cost me $16k+.

Yes came out 2 weeks ago for their free service and told me I had another $8k worth of problems that was an emergency and needed to happen ASAP. This time I called for a second opinion from FP who told me that my house is fine and the one problem could be dealt with using a $60 solution versus the $4k hydroflush Yes was suggesting. They also told me they could have dealt with my original water heater problems for $5k less. Not the mention the other issues Yes said I had didn't exist.

I learned a $5k lesson. Don't make the same mistake!

Peter O.

8/27/2014

Quick, efficient and friendly service. Was here 2 hours after I called with an emergency AC issue. Recommended.

Carlos T.

09/09/2012 12:00:00 SA

I had listened to the radio ad for this company, saying how other companies wanted to find problems to fix but that they just wanted to fix the problem. My air went out and they were the first company I called. Their tech came out, and within five minutes, told me that my unit could not be fixed and that it had to be replaced for a cost of $8,000. I specifically asked him if there was nothing that could be done, as I didn't have the money....he emphatically said NO. Then he proceeded to tell me of the deals that he could offer on a new system. It cost $79.00 to hear that.

I called another company for a second opinion and the tech told me that I had a bad capacitor and that I needed a kick-start unit for the compressor. He told me that it was an old unit and would need a new compressor eventually, but when he left...the unit was running fine.

It pleases me to know that there are still people out there that want to do honest work for honest wages....unfortunately Yes! Air conditioning & Plumbing is not one of them. To any that are thinking of using this company, DON'T!

Shane M.

07/06/2021 12:00:00 SA

Bought 2 air conditioners in four years. The nest thermostat has been bad for two years in the older unit. Always had to tap on the wall to get it to come on. They came out and said it was $80.00 to analyze it. It took 30 seconds for them to tell me the nest was bad. They said to replace it was 180.00 plus the 80.00 to analyze it. It takes less than a minute to replace it. The 23,000 dollars I spent to get 2 new air conditioners didnt matter! It would be 280 to fix. Do not patronize this loser establishment. They suck.

Kristine Y.

6/24/2015

Vegas is in peak heat and having two units on the house I was thinking I would not see a tech for 24 hours. Not so. When I called at 8am I was told a tech would be out between 12-2, at 10am I received a call that a tech was available if I was. Phil was the tech sent to us, he assessed the problem quickly and though we have an old unit that will need to be replaced eventually he did not push for a Hard up sale. Motor was replaced and when the unit is eventually DOA I know who to call. Thank you Phil for your professionalism and skill!

Ryan V.

12/19/2021

I honestly can see why this company's ratings are so poor. I called and scheduled a apt. Of course 2 hours late. But I paid 200 dollars for a guy who said I need a new toilet and couldn't unclog my toilet it. Absolutely ridiculous. I had another guy come out fix it right away. And said u don't need a new toilet. This company and all these big plumbing company's are a joke anymore.

Bob M.

9/24/2019

yes air conditioning made a house call to a senior's home with a faucet issue. They spend 3 minutes to tighten the plumbing, no parts, no labor. They charged 165 dollars for 3 minutes. When we called to ask why so much... they said it was a fair price for the time and effort. Wow, how unfair.

Joe S.

1/27/2017

I had heard the ads on the Radio about clean room booties in the home... and yeah they do that... they were very knowledgeable, but I felt $880.00 to clear a plugged main drain was way too much. They found the drain clean out port using their equipment (they do have excellent diagnostic equipment). So now I know where my clean out is, and I can do it myself. So, if you aren't handy, and need competent work done at a (By the book) price, these are your guys.
I'm personally not a fan of by the book pricing, where the company tells the plumbers how much to charge for each job. For the 10 min fix you're paying $2,000.00/Hr. But for the really bad problems you're paying $20.00/hour. Anyway a good solid company to be sure, but those prices, OUCH!

Maria M.

8/23/2018

While shopping at Home Depot, I spoke to a store clerk who was scheduling A/C tune ups for $49. Since my unit is 20 years old and probably never had a tune up, I decided to get it done. Home Depot contracts Yes! A/C & Plumbing which says a lot I feel. The tech came over as scheduled, very nice and professional. He even put bonnets over his shoes so he wouldn't soil our floor. I pointed out to him a pipe that was installed too close to the house where the AC drip was coming from and was ruining the stucco. He repaired it at no cost!! That was a nice surprise. He didn't find any problems and cleaned up the unit. I will have them come out to do a furnace tune up next. I was pleased with their service.

Kris H.

4/19/2017

This company overcharged me by over $2,000, ruined my kitchen counter by driving 3 screws up and through the countertop, and tried to hide it with caulk. I was charged for items that were not even included, such as 'emergency shut-off valves' , not replaced at all, and I was charged $486.00 for the sink that I had purchased from Lowe's the day before. It was obvuscated in the small print, and found later. I was charged $2,642.90 to remove the old 2-bin sink in my new house, and replaced with a 1-bin sink and faucet that I already had in my possession, and to replace 3 bathroom faucets. Other plumbing companies actually laughed out loud upon seeing the bill.
I have contacted the company several times, but no one ever returned my calls, and when I call, management conveniently cannot be found, and never contact me at all. My next step is calling the news channel and getting them to very loudly get involved.
As of today, I have told my 3,000th person about this company, and where I could have been a great long-term customer, I have warned people NOT to call this plumbing company.
It says that if it is damaged it would be replaced, but I still have a kitchen counter with 3 screws sticking out of it, and I am STILL paying for the privilege of being victimized by this very dishonest company.
If you know nothing about plumbing, this very dishonest company will make a victim of you, too.
I am continuing to warn people about this company. I have helped 3,000 people to avoid this company, Yes!A/c & plumbing,
and I will continue to do so. After losing that much business, you would think that the management would return my call.
We'll see.
K Hansen

Donna C.

8/16/2023

Friendly people, good service, but their prices are off the chart.

They just charged us $320 to put in a $40 part

We cancelled our service contract

Normand B.

6/24/2018

I called Yes to checkout my whole house RO system to see if it needed any maintenance. They sent out a tech that was not very knowledgeable about RO systems. All he did was test for chlorine removal and declared my unit was working satisfactorily. He stated that an RO system is good for removing chlorine but does not prevent scale buildup from calcium and other minerals. He insisted that I needed a $2,500 Flow-Tech-Home unit. I'm sure glad that I understand RO systems better than this professional does. I would not use this company again.

Jim W.

10/28/2021

Buyers Beware!!! The business practices of Yes air conditioning and plumbing are very unethical. I Went through Lowe's to purchase a water heater and decided to have Lowe's provide a contractor to quote the install of the water heater. The water heater price at Lowe's range between $1,100 and $1,500 for the same brand and size for my home and Yes Plumbing quoted me a price of $4,500 installed!! The last time I received a quote from the same company is when I was having air conditioning problems at another house. The same company stated I needed a new AC unit at a cost of over $6000 and when I had another company come out and look at the unit it was a simple fix which only cost $300. Again, buyer beware!! I would recommend staying away from this company.

Deisy V.

03/01/2018 12:00:00 SA

Don't hire this company!! Home Depot sent out these techs for a quote They are over priced!! And they claim to be a TODAY SPECIAL so you have to say Yes today!! they are very pushy and don't like to get NO for an answer. They started to try to get my father Inlaws info to get a credit approval to install an AC unit. My fatherInlaw wasn't sure if he wanted to do it or not he wanted to get a second opinion quote but these guys kept Insisting and wouldn't leave. After my father in law put his foot down and told them he wasn't going to do it through them they threatened to report that house to the city to have someone come check out the new unit that we get installed by someone else and that we would get sued if the unit wasn't installed properly. They stormed out and didn't even bother to say goodbye they were just so pist. Very rude and unprofessional service.

Cheryl H.

2/27/2019

When yes plumbing came out to replace my water heater, they put in a new flue and didn't tell us when they were up there that around the area of the flue there was a hole that you could see rafters. Now we have had a massive leak and I blame them because they were up there. It's their responsibility to tell us those sorts of things. I'm 83 years old. I expected and trusted them to be responsible. I'm very displeased with their service. Be wary. .

Teri S.

11/30/2019

Needed to repair leak in bathroom....just had new floors installed - so could not wait - I must have called 6 other plumbing companies, seriously.... and nobody could come today since it was Thanksgiving weekend. Very professional, very reasonable, very prompt!!! Could not ask for better service! I Highly recommend this company! GREAT experience! THANK YOU!!!

Maria A.

02/03/2018 12:00:00 SA

We had our washer machine valves replaced and the plumber who came broke the existing plastic outlet box, plumber wanted to charge us $150 for his mistake, which we declined and said he had to fix it. So this is the result after he left. This is unprofessional work and looks like it was done by a two year old. Unacceptable. Will not hire ever again.

Jennifer T.

2/27/2014

These people are a joke you can tell that they work off of commission all they did was try to sell me everything they can and not fix anything on my Air Condition!

Denise R.

04/07/2023 12:00:00 SA

JUST SAY NO!!!
I was purchasing a 12000 btu mini split AC unit from Lowe's for my 80-year-old mother and asked if they could recommend someone to install it for me.
The tech went out to my mothers house and gave her a $7000 bid to install it! mind you there was no need for additional electrical work and it was being hung on a wall that was right adjacent to the outdoor situation for the compressor. When I called the manager to ask for an apology about such an exorbitant bid, he was rather unapologetic, and said that was just the cost of doing business and keeping the lights on. They were also trying to convince us to buy their AC unit rather than Lowe's, when Lowe's had given them the referral for the installation. Not so transparent business practices. I would recommend steering clear of this particular company.

B. K.

10/19/2016

Called them to look at a tankless water heater that was leaking. An alarm went off in my head when a supervisor showed up with the tech, in a seperate truck. They said they could fix it but couldn't guarantee it saying my heater was cheap, it could lead to other problems, etc., etc. Said I'd be better off replacing it which would entail changing out the gas lines to a larger one, pulling permits, at a cost of 5k+. Got a 2nd opinion and fix from another company for $145.
Was glad to pay the $29 service fee to make them go away.

Robert C.

7/15/2013

I was a customer of Yes Air Conditioning for nearly 10 years and used to think they were a pretty reliable company. I had one of their technicians come to check out my unit every six months, at the beginning of summer and winter. This year I called in early June for an appointment and the earliest I could get was July 16, so I had to wait 6 weeks which is bad enough, but it gets much worse.

Today, July 15, after I have been waiting for 6 weeks, they called me with less than 24 hours notice to inform me that they were canceling my appointment because they had other customers waiting for their services.

Therefore, even if you have been a long-time customer, they may cancel you in order to service new customers. Just because you have an appointment scheduled doesn't mean they will show up. As I said at the top, I used to think they were a good and reliable company, but that was when they were much smaller; apparently they have gotten to be too big for their britches. There are a lot of A/C companies in Las Vegas and I will be contacting one of them soon. Of course, YES will be losing my plumbing business too but they won't care, because their advertising attracts lots of new customers all the time.

Sarah N.

2/18/2016

My diminished rating should not signal that I will not use Yes! again, for on the contrary, their professional demeanor, their knowledgable team and friendly staff would absolutely be cause for me to use them again. Yes! is not the cheapest, but you get what you pay for. After recently having a water heater installed by Yes! and having two days of some challenges with a leak and repair (that was Yes!'s fault and was remedied in a professional and prompt manner), an after hours customer service rep and his inability to show a touch of compassion and gratefullness for my businss caused them to loose a star in my Yelp life. As is the case in life, one bad apple can often spoil the whole lot. For the service techs of David C, Jayson P and Chris H were all great and I felt in good care. The guy on the phone was non-concerned with my flooding garage at 10PM at night.

Sandra L.

11/30/2022

We had our A/C put in through Home Depot/Yes a couple of years ago and since then we have had the maintenance plan with Yes, and up until today the service was exceptional. They did both services today and the heating/AC guy was helpful, honest and on time so no complaints there. however, on the plumbing side the appointment time was not kept, not to mention the girl who called to tell me he was finally on his way practically hung up on me at the end of her letting me know. So the guy showed up hooked up the hose the water heater and said It won't drain there is nothing else I can do unhooked the hose and quoted us almost $2,000 for a new water heater and then proceeded to tell us the pricing was going to go up soon. Mind you, it has been maintained in the past by YES previously so imagine my surprise that nothing else can be done. (I did some research after he left and it just might be the drain valve is clogged) he then asked IF we wanted him to come inside to check anything else (I thought that is what he was supposed to do?). It was clear he didn't want to work anymore today and he was in and out of here faster than I have ever seen. Gotta admit my disappointment with this one. He also quoted $345.00 to install a bathroom faucet for labor only that we would have to buy ourselves (ridiculous)!

Bill W.

04/08/2013 12:00:00 SA

If your thinking of calling this company for a minor plumbing need THINK AGAIN.
I received a quote for over $800 to replace a valve and three small pipes on a hot water heater,
But i would get a break if I also signed up for their Home Service Plan (another $169). The technician was actually very nice and spent about 10 minutes writing up the quotation. But really $800 for what maybe should have been a $200 job?

I politely refused paid him the $79 fee to come to my house and did the work myself and the total parts costs under $80. Amazing over 100x markup.

I wonder how many people actually pay their astonishingly high prices...

William G.

02/05/2015 12:00:00 SA

I called and asked for a price range to replace a heater motor and they said they must look at it first. This company came to my home and gave me an estimate $1600 for repairs for a heater motor and blower. I rejected it as it was almost 3 to 4 times the customary charges and then they tried to con me into buying a 1 year service contract for a 10% discount. I again rejected the 2nd estimate of $1400 and told them to leave my home. One week later I received a $49 bill for the service call for the estimate I rejected. I never agreed to a service call and only requested an estimate, which I flatly rejected. I call YES and asked to speak to a manager and some guy named Kevin claiming to be the manager really didn't want to listen to my complaint and asked if I the YES company came out for a service call. I said no I only requested an estimate which I flatly rejected as exorbitant and excessive. I told him I am refusing to pay the bill. He offered no apology or solution and simply said good-bye and hung up. THIS IS THE WORST COMPANY FOR CUSTOMER SATISFACTION I'VE EVER SEEN - TOPPING COMCAST FOR RIDICULOUS ESTIMATES and then trying to bill me for the estimate. This company put my family and small children at risk by wasting my entire morning with their attempts to con me into paying to much for repairs. I had to look for another company that afternoon and since it was so late from YES wasting my time I didn't get the repairs completed until the next day.

Lyle T.

8/30/2016

Last week my air conditioner suddenly stopped working, so I called Yes Air conditioner service. Because it was already 8 pm on Friday night I was afraid no one would answer the phone but to my surprise the person on the phone said they could be out to our house between 8 am and 10 am on the next day which was Saturday. When Phil the technician rang my door bell he immediately put on booties of which I was very impressed by his concern for my floors being touched by his shoes. I brought him to my thermostat and when he saw it he quickly took off the viewing cover and replaced the batteries. After that it worked and immediately started putting out cold air in the room. He then went outside and looked at the air conditioner itself and said all is O.K . with that he bid me well. Thanks Yes! services you guys are the best I have ever experienced.
Lyle T

Kyle K.

7/27/2015

This is the worse company. Unethical. Their service people receive a profit share on work completed. They are out to gouge you. Please get a second and even third opinion before signing with Yes. It'll save you thousands of dollars. I was out of town and they told my wife it would cost $7,000 to fix a leaky pipe. When I got home, the front yard was tore up and they drilled a hole in my garage wall. I could have fixed the leaky pipe for $200. They saw an opportunity and took it. Shame on you! Karma is a bitch Yes. You'll see. Say NO to Yes.

Christian F.

1/17/2022

We scheduled an appointment with yes plumbing, they called right before the scheduled appointment to reschedule for the following day, they called the following day to say they'd be there within the hour and never showed up. If this is how they handle trying to secure your work, imagine once they have your money. I wouldn't recommend.

Taskman F.

7/27/2014

I wish I could rate this ZERO stars. Some really old guy came by with a very cocky attitude. He came with a much younger second, who was the nice of the two.

I had a sewer line backup. They told me they were going to review the problem. Their review, which they told me would be for a small fee, turned into a 300 dollar charge and they didn't even do any work, other than put a camera down there. They then tried to talk me into a 5,000 job that involved breaking up my concrete around my driveway to fix the issue, which they had no idea what it was.

I told them I would seek a second opinion and they actually stormed off rather pissed off, or at least the old guy was.

I called another company, they did the entire job for 2,300 and the problem was diagnosed FOR FREE with a camera and the location oft he sewer line backup was in a different area, so in other words these jokers at YES would have busted up my driveway and then said 'the issue must be further out' and then jack me for another few grand to locate it.

Paul K.

6/19/2021

I called late on a Friday night and spoke to Cheryl she was extremely polite and caring. I was scheduled for 10 AM-12 PM on Saturday. Phil showed up at 10 AM. Phil is a true professional with a wealth of knowledge. He diagnosed our AC unit and we were good to go within minutes. I would call this a life-saving service when it is 115 degrees out! I can not say enough about this business. I now have them on speed dial!

Jimmy N.

06/06/2014 12:00:00 SA

I am currently renting a home and the home owner saw some sale of AC repair and inspection so she went for it and scheduled someone to come to our home to check in on it. The AC has been working perfectly fine with no issues... upon the tech's arrival the house was about 74 degrees nice and cool. When he left, the AC stopped working and the temp went up to 89 degrees. When we called to ask about it, the tech said it was broken and needed a new compressor, and that the house was extremely hot when he arrived and the renters were just dealing with the heat... If it was actually broken I would call someone (homeowners or property mangement) ASAP!! and not wait a whole week to schedule an inspection! The frustrating part was that the tech lied! Don't go with this company, they will scam you. Now I have to wait 3 days in 107 degree weather for the compressor to arrive (which the tech didn't tell me, I had to call in to find out).

Michael H.

6/26/2021

I scheduled an appointment 4 days ago for Yes AC to come to my house and give me an estimate for a ductless mini- split AC unit in my garage. It was scheduled for Saturday between 10:00 and 2:00. I called Saturday at 1:00 to get a more accurate time for them to show and was told that they forgot to call me to tell me they couldn't make it and to reschedule the appointment for the estimate. We rearranged our day to accommodate them and they didn't show up. I will go with any other company that shows up on time and can communicate any changes. NO on Yes AC.

Patricia A.

12/02/2009 12:00:00 SA

I say YES to Yes! My elderly mother needed a new furnace and she was treated to A1 service. Being thousands of miles away made for a stressful situation. Many businesses take advantage of the elderly. However, the fine people at Yes made sure that she was in good hands. Communication was great and all team members were prompt and very respectful. When the job was finished, my mother was presented with a beautiful gift basket! A special thanks to Cory.

I highly recommend this company. The cheapest company or the company with the inviting coupon is not always the best way to choose a company for a furnace job. In my opinion, you get what you pay for!

Jan B.

4/23/2020

WOW! The reviews on this site are very disappointing. I had a very good experience with YES. I am not getting paid to say good things, but I have to tell you my experience. I am in my 60's. I have lived in three different states and have owned four homes. One of which was a McMansion with 3 A/C, Heating units (over 3500 sq ft and beautiful). I downsized to a 2000 sq ft home with just one condenser. I knew the A/C unit was on it's last legs because it was an older home, so we decided to just go ahead and had it changed out to the new 2020 version.
I contacted other A/C companies who gave me cheaper prices. But I decided to hire YES because of the very polite and excellent sales manager we met with. We were not disappointed. The Techs showed up almost an hour earlier than scheduled. They were clean and polite. They worked hard for 4 hours without even taking a water break. Did I say that they were polite? They were polite, courteous, and unbelievably professional. They installed a brand new, quiet condenser, the Air handler, cut an in-take vent into the ceiling and connected the duct work for proper venting. They added a new thermostat and a dampner to direct proper air flow into a room that was lacking air flow. These guys worked hard and the work was neat and professional down to the welding they did. We were very pleased with the job they did. We were also very pleased we hired YES.

Jody B.

11/19/2021

Yes was authorized by Lowes. I had looked into waterheaters before calling Lowes. We needed one now, since ours sprung a leak and we now had no hot water and a big mess. We cleaned up the mess and had an appt the next morning.

Yes was responsive. Called within 30 mins of my call to Lowes. The installer showed up on time. I was concerned that I couldn't get a quote until they showed up. We were on a morning flight out of town before their appt. My adult son was going to handle this for us.

When we landed at our destination, I calles my son to see how the install was going. I was stunned to find out that the quote was over $4000. As I mentioned, I had checked out prices before calling Lowes. Waterheaters were $800-$1200. How could it possibly be $4000? It was too late to do anything now so we have a $4000 bill to go home to, not a fun way to start a vacation. These folks are ripping you off!

Angela M.

3/23/2022

These guys act as though they're cleaning your furnace and tuning up but all they do is a sales pitch on a new system for over $14,000. When I hired a more honest company, they told me no cleaning or tune up had been done by the previous company (Yes! Air Conditioning & Plumbing). They're all about making money, their service is horrible, and they're dishonest. I definitely recommend using a different company.

Dawn B.

9/14/2016

Great service from start to finish. Called early in the morning spoke to Dena..as my water heater blew at 3am. The service techs were out within an hour...Very professional fernando and wayne were both very polite which us rare today.. thank you and i would definitely call for your service again and recommend to anyone in need..

DJ N.

3/30/2022

Tried to sell me a VERY BIG job I did not need.

Accepted their offer to have my 2 AC units and 2 furnaces inspected for a little over $200. After about an hour, I was informed by the technician (or salesman) that ALL 4 of my units (in a house less than 5 years old) needed to be replaced for various serious reasons. Was handed a quote for over $31K, but was offered a small discount if I could make a decision on the spot. Needless to say, I got a second opinion.

Another more reputable company came for no charge to offer a second opinion - verdict was NO replacement and NO repairs were needed!

After contacting Yes and being required to supply them some documentation, I eventually got my inspection fee refunded, but no follow-up as to what happened to the guy who tried to sell me a job I did not need. Because of their questionable inspection and poor customer service, Yes lost a very long time customer.

BEWARE of any quotes for big jobs that you might not need. ALWAYS get a second opinion.

Kevin H.

9/16/2018

Giving 1 star because the initial technician was prompt and friendly, but really wanted to give no stars. I paid them $50 for a service call but it ended up as a payment to up-sale me a replacement unit for $10k. I called them because my AC was not blowing cool air consistently. It was intermittent so thought I'd have it checked out. In the end, I paid money to have them try to up-sale me a replacement unit. The sales man started by showing me what systems COULD cost - the old look what you could have paid and then gets to the less expensive option of $10k to emphasis the savings. Since I didn't have $10k he promptly connected me with a lender to finance the unit for the next five years. I declined the option and thanked him. He was shocked as it was a hot summer day with more hot days to come. He promptly took out his laser/digital temperature reader and told me it was 91-degrees in my house. Yup. Thank you. After YES came to evaluate my system, it never again produced even the intermittent cool air. It stopped working all together The following days as I tried to figure out how I would finance a replacement unit, I opted to have a second opinion. The new technician replaced a $10 part and noted that the unit, while old, should in his opinion have many years of good use. When I told him about my experience with YES, he shook his head and said, would you buy a new car just because your headlight was out? No, you'd replace the headlight! OH, and the reason my unit stopped working after the YES Technician came to visit?.... they pulled the fuse out of the fuse box! Mistake, maybe? But shady I think. I did do research on the unit they say they install - it's a CRANE from Home Depot (They are the preferred installer for Home Depot, FYI). The cost of the unit is about $3k. So I guess the additional $7k charge is installation and labor? My unit is on the ground level near parking so no crane needed?

Donald F.

10/08/2018 12:00:00 SA

I have been restrained writing negative reviews, however, this one deserves no stars. I had a water heater failure and was considering a tankless. Yes refused to quote anything except a much larger than I needed or wanted to get a higher price and were over $2,000 higher than two other quotes I have. I asked for a quote on a storage (tank) version and as I figured, they were over 30% higher than the other two.

When I told them I was not interested need to give me a written quote it got nasty.

Do not do any business with them. I should have read the other reviews. I only picked them because they were the referred Rianai dealer here.

Even when they arrived, one of the drivers parked in front of a fire hydrant. When I mention it to him, he kept getting out of his truck and just shrugged it off. He did decide that he better move it after seeing the dirty look I was giving him. More proof of there Holier than thou attitude.

This is a company that gives plumbers a bad name.

Diana H.

2/19/2023

I requested service for an elderly lady to whom I am a personal assitant.
I was not at the home when they came to service her and she happily signed the contract and paid $4800.00 to install a kitchen sink / garbage disposal and a bathroom faucet. Total rip off!!!! They charge 3 times what would be the going rate for this and I am sure the parts were less than a $1000.00. Do not send them to people you care about.

Spleecho B.

04/12/2015 12:00:00 SA

$29 for evaluation. They waived it. Two guys came out for a simple clogged drain, 15 minute fix to snake it out, they wanted $377 which is almost two grand an hour. When I told him that he said no it's just a bit under $2000 an hour. We work hard for our money don't let thieves like this steal it from you. If they had such exact estimates they should give them by phone, not send out two salesmen. There are plenty honest plumbers in Vegas trying to feed their families doing honest work, try them before calling these thieves.

David B.

5/14/2017

DO NOT use these guys for Nest products. They are supposed to be Nest Pros. This guy walks into my house, Literally just looks at my Nest Thermostat and tell me its bad, without even touching it. I explained what the Nest Senior Agent told me to tell him what he should look into. He looked at me again and said, Nope, if the wires are hooked up right. The Nest is bad Then he asked me if I would google the error my nest is giving and print it out for him before he left? He charged me $50 for looking at my wall and leaving. Called Nest back after he walked out, they said I have to get someone else who will look into the issue that I explained to the YES serviceman that refused to do it. If I could give 0 stars I would have.

Marc M.

4/14/2015

I was referred by a friend that said they were very professional, with that being said here is my honest review.

I called them and Violetta answered the call, extremely friendly and excellent service. Asked me all the questions she needed in a very relaxed manner. I never felt rushed or pushed, she was very polite the whole time. She set a time (2 hour window) for the plumber to come. I like this much better then other companies that tell you the day and have an 8 hour window (I hate that). Violetta also told me that someone will call me when the plumber is on the way.

Guess what they did that! Gentleman (didn't get his name) called and told me that Chris (plumber) would be within 30 minutes. Twenty minutes later Chris shows up to see the issue, gives me a quote for the new faucet with labor, which I agree with and he goes to work. Chatted with him while he worked. Finished the job in about 30 minutes and was on his way.

Would I use them again??
Absolutely!

Would I recommend them to friends??
Absolutely!

Robin G.

10/30/2018

After two weeks in the scolding 110 degree heat without a working AC I spent $10k on... they finally say Let's just use the warranty and completely replace the brand new AC unit they installed.

I truly hope that this was not a one time use warranty because those damages were caused by bad parts that they should've been aware of before the initial install. They wasted 6 men, and 24 work hours because of their lack of attention to detail.

I can empathize to them working in that Las Vegas heat however...

A. You should be used to it.
B. It's your job.
C. You wasted more time and multiple trips because of it.

I trusted Home Depot when they appointed them, however after their second failed attempt, I decided to look to Yelp where I am not surprised of their rating.

Don't hire if you have a choice.

Patricia S.

3/16/2020

After leaving a review regarding the problems I've had with air conditioning and heating since this company partnered with Walker Furniture for the program Help For Heroes have been ongoing and wrecked havoc in my home. My husband a bedridden veteran, diagnosed with Alzheimer's Disease in 2009 was honored this past year. A couple of months after the celebration, media visiting our hone, etc.,their air conditioner stopped working one night. The temperature in our home was about 108 degrees. I contacted YES Plumbing, fortunately I contacted a representative who visited my home at 11:00 pm. He did everything possible to patch things up getting the air conditioner working, avoiding an unnecessary hospital visit. I was informed this repair was temporary and he would take the problem back to his management. The air conditioner is connected to furnace, this caused the furnace to freeze, thereby causing problems with the air conditioner they installed. They brag about a $5,000.00 air conditioner donated to a veteran. However, the fact that it does not work and it's affecting a terminally ill individuals health means nothing to them. And, my previous review, thrigh google, it was suggested that I contact Sandra in Quality Control...Sandra was the rudest of all of their representatives I spoke with including Carrie...what's the point of contacting her to be further insulted.

Stacey C.

5/14/2019

We called this company to get an estimate on toilet flange repair. After discussion on what they wanted to do, they want to jackhammer our floor, and cement, install the brand new toilet we bought, they wanted
$1795 !!! The dispatcher (Jessica) was extremely rude. Was on hold for 8 minutes while she was looking for our info. She didn't relay the message I asked her to to the techs. (Which was why I called) The only good thing I can say is both plumbing techs were very professional, friendly & very clean when they arrived. We went with another company & had everything done without our floor being destroyed. And the cost was $480. He did a fabulous job.

Sean P.

10/18/2013

Darren and Mike from YES Plumbing set the example and the bar for plumbers in the entire Las Vegas and Henderson area. I have had several plumber's come to my house but none have been hired except from Yes! This company will actually do the job by the book and they follow actual CODES! I plan on having a second job done that I personally requested Darren for. He did a excellent job on the first job so I know I can rely on him. Mike is a Supervisor who has a great personality and has been a plumber for if I remember right, 20 years. He is very knowledgeable in the field as well as Darren and as well as Eric, Darren's supervisor for my first job. Plumbers are going to be pricey but Yes has been reasonable with that part. Others try to go lower but the work they offer would never pass a inspection..think about the resale value when picking a plumber. That's why I pick YES!

Christopher K.

8/19/2022

They purchased the A/C company that installed my unit. They refuse to honor the warranty and were rude about it to boot. No wonder their collective ratings are 2 stars. Do not use these folks!!!

Al V.

07/03/2022 12:00:00 SA

I will definitely recommend any other HVAC and plumbing company. They've already rescheduled four times. It's always a different excuse and for the price that they charged it is 150,000% not worth it.

Please find yourself a different company. It's extremely hard to believe any of these good reviews on here. I know plenty of business owners that paid people to give good reviews and most of these that I am reading looked like they were paid for.

There is no faking the funk. Your company is horrible your service sucks and you only give bad news to your customers.

Where's the option to give negative stars Yelp?

It's funny how they tell you to call their customer service so they can apologize like if you're a child. This is business let's get work done and move forward.

Shelli Z.

12/09/2013 12:00:00 SA

They called and wanted to reschedule my maintenance check 45 min AFTER they were suppose to be here. Granted we did have below freezing temperatures last night, but I'd had my appointment for a week. Most companies fit emergencies in between or at least call at the beginning of the day. My guess is they were getting a lot more emergency calls, which translates into bigger $$'s. Called another company, and even with the cold weather they got me in tomorrow AND it was $20 cheaper, and that company had 100% Great reviews on Yelp.
NO to Yes Plumbing!

Daniel C.

6/27/2012

YES came out and replaced our fan that was out on our A/C. Said our condenser was on its last leg, which caused the fan to short out. Less than 24 hours later the unit was blowing hot air. We called them and they came back telling we needed new A/C units at $10-$16K. Something didn't seem to add up. Called another company who came in, saw the fan was hooked up correct, however the wires to the cooling condenser coil were not connected. Neatly tucked away and hidden from view. Hmmmmm, wonder how and why that happened? Guess we didn't buy the expensive replacement the first time? Deke hooked up the power again and started the units and everything works great. I am with Shelly S.- something is fishy here. I was not given a refund of my $700 plus for the first repair. If YES tries to sell you a new system GET ANOTHER OPINION!!! We used Deke's (five stars!) they were great! Honest, on time, professional. Charged me for a service call-a whole lot cheaper than $16,000!!

T L.

6/16/2010

A/C died and Yes! were the ones that bought out the company who had installed it - Service Max - so we figured we'd give them a shot.

Dude came out, poked around, said our compressor was out and that we'd have to replace the whole unit. Can't you replace just the compressorr? I asked. Nope. Have to replace the whole unit, he replied. $2500 + labor. I told him I'd call around for a second opinion. He seemed shocked, as it was a hot Mojave day and he assured me that he could have the new one installed by the evening.

Called another company. Surprise! My unit was still under warranty. New price? $1100 for the installation and new freon.

So what did Yes! do? They didn't check on the warranty status of the unit. They lied to me about the impossibility of repair. They tried to sell me on a replacement unit.

If this is how their predecessors ran their business, it's no wonder they no longer exist.

You say Yes.

I say No.

Mike M.

7/31/2021

I called them because my A/C gave out. My thermostat will turn on but not my A/C. I panicked and called them. Three hours later they came by. The tech came by and told me the trouble shooting the unit charge. I agreed and he proceeded to check the unit. After a while he came back and said he was 99% it was my transformer. I said ok change it after he gave me a quote ($339) for the new transformer. I was happy it was getting replaced and I was getting A/C again. But he came back and said the transformer took out the circuit board. ($800) And he could get one the next day. I was pissed already. 99% sure is what he had said. Which did not pan out. Then he explained that the circuit board could have also damaged the condensers coils and compressor as well. That I might need a new unit.( $11,000 -$12,000) I was upset. He left for day. I called a friend up and his buddy that does A/C came by the next day checked it and changed out the BLOWN 5 amp FUSE..!! Which is like .10 cents. This is ridiculous of YES.! They will rob you. And sadly I think that's what they are told to do to the customer. I don't recommend them at all. Why are they not being investigated.

Mike C.

7/22/2014

Don't use these guys. They say the will call you back and never do. They don't even show up. Go somewhere else since this company frankly doesn't care about people who call in!

Josie E.

5/18/2019

Schedule AC inspection through Home Depot for 2 units at $69.00 each. Yes employee showed up, stated it would take 20 minutes for both... Upon his completion, he stated that he had cleaned them, checked them and proceeded to inform me of what he found in detail. I informed that I would not remember and to write all that info on his report to which he replied he would.

Upon finalizing all paperwork and payment, he provided me with (1) page report for (2) units with items checked off. No details, no written in note, no percentages of lows as it was previously discussed. When I questioned him... I asked him Didn't you state that everything you mentioned outside, you were going to write down on the report?. To which he replied I did. Everything is checked off here as he pointed to the checked off boxes. I then stated but there are no details and there is no distinction of which unit you are referring to. He stated I don't know what you want me to do... As if I'm asking him to jump through hoops. I simply looked at him and stated thank you for cleaning my units and proceeded to walk him out. Anyone including myself can clean the units with a water hose, which is what he did. No lubrication was performed as the rep at Home Depot stated would occur. The report I was handed is useless...

If you are going to get your units checked, think twice..

Joyce H.

08/09/2022 12:00:00 SA

I have heard great reviews for the company from others who have used them. They all paid around $9000 for their air conditioning unit. When I contacted them they say due to covid it went up to $17735 and they said thre were only two available. I could get a discount for $1000. I agreed and they came out the same day 7/27/22. That evening the new unit was making noises and the temperature was still 84 degrees. I called three times before they finally would send someone out. He worked on my unit for about an hour and said it was part of my warrantee since they were in the process of installing it , I was not happy with that. They also said that someone would call me by next Wednesday to complete the installation and put the cover on the wall on the inside of my house. They called and informed me that the earliest they could come to fill the hole in my wall was August 19. In the meantime I found out from 2 different friends that they had Goettl completely installed for $11000. I am 70 years old and this is the worst experience I have had. Moneywise and timewise. I would not recommend this company for anything.

Rollie P.

6/24/2013

called YES today to do my once a year tune up and maintanance... unit was working great but still do it once a year. the guy showed up, five minutes later he's standing there telling me that my unit is shot and needs to be replaced. he also said that the unit would not make it another day. five minutes after he left, guess what? my unit;s fan stopped working and the unit over heated and shut down. i called another company to come out tomorrow but i took it upon myself to take the cover off to see if he unhooked a wire.... and there was the wire to the fan laying there. he unhooked it to make SURE my unit blew up within a day or two. now that the wire is hooked up it's back to running great... don't trust these guys at all. check the BBB and you'll see they already have 28 complaints againts them. i WILL be getting my money back one way or another. TOTAL RIP OFF ARTISTS!!! they don't even deserve one star

James S.

01/12/2014 12:00:00 SA

They said my whole unit needed to be repaired. For about $8000. I declined. I went around the corner where another license contractor was working and he did the work for $200. In less than two hours. He was license, bonded and insured

Brian G.

7/17/2017

Call them No Air Conditioning and Plumbing. They are not there to fix an existing unit you have. They really only want to sell you a new unit and provide service on that unit only. They get you in a spot when its 110 degrees out and your willing to do anything to make it stop. They first told me I needed a new capacitor out side on the compressor unit. ($247) An hour later I had to call them back as nothing was working. I was then told I needed a new compressor and it was going to cost $2880 and they could not warranty the work as the refrigerant that my system used would be obsolete in 15 days. They then told me the best thing to do is pull out the entire system and replace it at a tune of $9500. My system is only 10 years old this made no sense. You don't replace all your tires when you have a blow out! So why would I scrap all the components of my system when one item is broken? I called Butch at Air Team (702) 908-1766 and he came out and looked at it. All I needed was a new fan motor on the unit outside. Total repair cost was $425

Carrie U.

01/04/2013 12:00:00 SA

This is by far the worst company I have ever worked with. The customer service is horrific and they will rip you off to replace a broken hot water heater. Shop around - even if it is a Sunday and your garage is filled with water. I would rather have my garage flooded then ever have to work with this company again.

Sadie P.

04/01/2014 12:00:00 SA

Two weeks ago I developed a leak originating from my laundry area. These were the first contractors I called to look at my problem. After looking over the manifold and the water meter, they were convinced that it was my manifold that was causing the leak. They didn't even pull out the washer to check the connections.

The leak, by then, progressed to the secondary bedroom.

They pushed for me to buy a new manifold and PRV, of which the latter I purchased and had them install.

After a couple days, despite their tightening the connections and no visible leaking, water continued to radiate throughout the laundry area and second bedroom.

I called Yes Plumbing back, and the original lead that came out instructed he couldn't help me, and that I needed to get with their flood restoration company first before they could even come back to look over and reassess the problem. Obviously I was getting the runaround, contacting flood restoration doesn't resolve my original problem.

After getting a second opinion, I learned it wasn't my manifold that was leaking, rather a faulty connection to the supply line behind the wall. The second company I contacted had the initiative to cut through the wall and quickly define what the problem was. And, unlike Yes Plumbing, weren't quick to sell me something I didn't need right away.

In final summation, if you want no definitive answers to what your real problem is, no help in resolving it, and to top it off - an attempt to sell you everything under the sun. Yes Plumbing are the guys to call.

If you want a plumbing company with initiative and a helpful restoration team that are on your side, go with Precision Plumbing and Quick Response restoration. Good luck!

Ray K.

1/13/2015

Briefly, the tech from YES described my problems as a faulty control board on one unit and a board and igniter on the other. A total cost of parts and labor was nearly $1700. As I like to have a second opinion on any major repair, I contacted Chxxxxx. Their tech came out and described my issues as a faulty control board on one and a faulty gas value on the other for a cost for parts and labor of $1240.

I cleaned the contacts on the one board and the unit has performed perfectly since Jan 01, 2015. I replaced the igniter on the other and it also has worked perfectly since Jan 04, 2015. Total cost of parts was $95 and my free labor of about one hour.

Good thing I am handy around the house. All things considered, the estimates from YES and Chxxxxx were ridiculous and highway robbery

Pat C.

6/23/2016

wanted them to come out and service a working AC unit. I was told it would be about three weeks because of the hot weather and all the broken ac units. I said yes, they called yesterday and said they could not come out for another three to four weeks . I told them to go pond sand. Yes people with broken AC should come first but it seems to me that its about money I would have paid under a hundred and people with broken ac pay three hundred and up you decide pissed of customer I will not call them back..

Antonio A.

03/03/2016 12:00:00 SA

Justin from the yes man came to the house, he is very polite and helpful. With in minutes he had the air conditioning working again. AWESOME!!! In top of that he is honest. Thank you...

Amy H.

11/20/2013

I have used Yes! twice in the past for small plumbing issues and they were great. Fairly priced, prompt, knowledgable and courteous. Apparently those were isolated incidences and if there was a way for me to rate them with no stars or even a negative star, I would! I called them again Sunday evening as my water heater was leaking and I noticed a hot spot in the hallway. The service tech arrived in a timely manner and checked everything out. He said that out water heater was shot and needed to be replaced. He gave us 3 prices on the replacement of $1200, $1500 and $1900. Those struck me as rather high and told him as much. He then checked out the hot spot on in the floor and said it was mist likely a leak in the hot water line under the concrete slab but he would need to consult The Boss to confirm. We waited for about 45 minutes for the boss to arrive but he was caught in traffic so they said they would both come back Monday morning to inspect further. I spent the rest of the evening pricing out new water heaters online. Of course the price varied but even with installation they are nowhere near the prices Yes! was presenting. They arrived back on Monday morning as promised and proceeded to inspect the source of the hot spot. While they were in my garage looking at the heater The Boss asked me which price I had chosen for the replacement. I told him that the quotes they had given me were high and that I was exploring other options. He then turned to me and said, and I quote what kind of an idiot does that! So you're telling me I'm wasting more of my time doing this inspection and writing up a quote?. At that point my decision was made but asked him to please complete the quote so I could review it and go from there. About an hour later he handed me a quote for rerouting the plumbing of one line for $4,000 and rerouting the entire house for $12,000. This is in addition to the $1200-1900 for the heater. I took the quote and said I'd be in touch when I made my decision. I promptly called a few other companies and got quotes from them. I ended up going with A-Better Plumbing Company and am so very glad I did. They have been nothing but professional and their work is top notch, not to mention that I got a better heater and a complete reroute of the plumbing lines for HALF of what Yes! was going to charge me. While this work was taking place, The Boss called me to ask what I'd decided so I told him that I'd chosen another company and the work was being done. He said, again I quote, HA! Good luck with that. . I declined to dignify his rude treatment again with a response so I just hung up.
So, in summation, STAY AWAY FROM THESE RUDE & UNPROFESSIONAL ROBBERS.

Thad K.

6/19/2020

Got a quote from Yes! to replace the two A/C systems in our home. Their quote was higher than other bids, but the part that really turned my wife and I off on them was how pushy they were. Just calling to setup the appointment the guy who answered asked multiple times, When do you want to have this installed? Dude, I'm just getting multiple bids. Michael the salesperson that came out spent maybe 5 minutes looking at our units before offering options. He continued to be very pushy. When we pushed back on pricing he had to step out to call his manager. His manager texted me after he had left to offer me a slightly better price, and continued to be pushy telling me, We can't keep these low prices when the temperatures go up into the triple digits. They may have good products and installation, but we couldn't get past the high price and pushiness to see. I'd recommend getting other bids before settling with Yes!

James C.

06/06/2013 12:00:00 SA

This is the biggest rip off company ever!!!! I had a technician come to my house and sold me an installation. I paid the man and the debit cleared my bank the next day. The day the debit cleared my bank the installer came to do the work I paid for. He advised he couldn't do the job and the technician was wrong. He called his supervisor to cancel the job and I called the company an hour later to have them credit back my account. Was told it would be done. Checked my account over the next few days...nothing...called several times over this period for a manager...always busy. Called again today when money wasn't back into account...13 days since they got paid....was told they finally processed my stuff but now I can wait for 5-7 days for my bank to process it. Finally got to talk to a manager....she's in the wrong line of work...kept telling me I need to understand that they have a process...and their GM wasn't available to sign the refund. I told them they sure did have a process...take the customers money asap...but drag their feet when they have to refund. I'm retired and live on a fixed income....450+ is a lot to me...they didn't care. They have a process that I need to understand....so much for customer service....never use YES....

Kathi J.

11/21/2014

Just say NO and do not call them if you are a elderly person. My parents called YES for there yearly whole home plumbing inspection. When they showed me what they recommened that needed servicing and what they were charging I got really angry.
Let's start with installing a new garbage disposal-Labor is $98 a hour at 3 hours ($294). If it takes a licensed plumber 3 hours to install one they must be blind. If they were to buy the garbage disposal from YES and have them install the price would be ($480) Seriously a new disposal is under $100 at HD.
To rebuild the toilet tank is ($249) you can buy a new one at Home depot cheaper.
To install a shut-off valve at the toilet ($196) that is just a $1 compression fitting at the hardware store.
I tried calling them to get a price on the labor to install a garbage disposal to see if they are consistent in ripping people off, but the girl could not give me a price over the phone and said a technician would have to come to my home because only they have the prices-yea right.
I just wonder how many other elderly people are trusting these companies, only to be taken advantaged of.
Shame on you YES plumbing.

Lewis H.

4/14/2016

Really torn. First, these guys do amazing work. Thorough. Professional. Quick.

Downside...soooooo expensive.

The price is rough, but given some of the questionable plumber stories I've heard, they're probably worth it. If you can afford it.

Neko M.

08/05/2016 12:00:00 SA

The service I asked for was a water heater flush for $20 and was not done. Water heater flush was not done because the water heater had a plastic water hose connect and he did not want to strip it. (I can understand that) He did not try to give me any other option other than replacing the entire system. The technician was more intent on selling me a new water heater for $1600.00 I was really disappointed that my service wasn't a consideration but selling me a new system was. He was intent on checking components in my house, when all I wanted was a water heater flush. I felt like I was dealing with a car salesman. There was a lot of fear mongering and pictures of what a ruined water heater looked like and the horrors of what it could do. I am sorry I called this company and I will never even consider calling them again. I am sorry I trusted this company even just once. Never again.

Tracy C.

05/03/2023 12:00:00 SA

Stay away from this company. Check their BBB complaints. I canceled my installation order with them the same day I contracted with them, emailed the required cancellation form, received 3 calls from them trying to get me to change my mind. They won't send me confirmation of cancellation, the order is still active on the Lowe's site, they have not credited my credit card and I have had to file a dispute with my credit card company to fight this.
Edit: After receiving the response, below, from the company, I called the number given, left a message, and have received no return call after 2 days.

Francine H.

5/24/2016

I was extremely pleased with the services that I received today from the YES! Air Conditioning & Plumbing team members who came to my home to inspect my A/C unit, to flush the hot water heater, and to check out a leaky bathroom faucet.
The A/C team consisted of Bill, Mark and Austin, and Wayne, the plumber, flushed my hot water heater and checked out the faucet leak.
They arrived right on schedule, introduced themselves and gave me their business cards, promptly put on shoe covers, explained to me exactly what they would be doing both inside and outside the house, and then got right to work. They did everything they said they would and even cleaned my air filter as a bonus! Because this was mostly a preventive maintenance visit, they wrote me a detailed report of recommendations and provided me with an estimate of what I would need down the line due to the age of my house.
All team members were clean-cut, extremely courteous, and highly professional and I will definitely call this company when it comes time to replace my A/C unit and hot water heater and will recommend YES! to all my friends and acquaintances.

Joseph V.

03/09/2020 12:00:00 SA

The technician was professional, polite, and courteous. But, this was the only thing that earned the second star, otherwise it would have been a 1-star review. While he was professional and courteous, he recommended 3 repairs to my AC unit which totaled over $1400. A little research of the suggested repairs showed me that it was significantly over-charged. I contacted numerous other HVAC companies in the area and asked what they would charge for those repairs. Most said anywhere from $500-$800. I had a second company come look at the units, expecting to pay them around $700 for the 3 repairs. They came back and told me only 1 out of the 3 was necessary, and that he would not feel ethical taking my money for the other 2 repairs, which he believed were completely unnecessary. So glad I went with a small, honest, family-owned company instead of YES! YES! charges unreasonable prices for repairs, and apparently (at least in my case), recommended repairs that were not even necessary.

Jon L.

7/20/2023

I called Anji's list to get a handyman or plumbing contractor to fix my leaking toilet. They sent me a service team from YES Airconditioning and Plumbing. They looked at the toilet and then opened their charging book to state that they could fix it for $350. I said that was ridiculous. I then went to Home Depot, found the needed part, and paid $6.98. It took 2 minutes to install. What a rip-off. I am warning people not to use YES. They are rip-offs, and I will tell everyone I see how bad they are.

Ron J.

10/30/2018

I had to replace two leaky shutoff valves for on 2 toilets. Total bill was $486 (less $50 discount card). Work was good but $243 for a shutoff valve is highway robbery. I will be saying NO to the YES Man in the future. Those prices are too high for me.

Betty W.

7/31/2023

Inflexible in their pricing. I didn't hire them because the person who came out to give me an estimate was not very friendly.
I don't really know how good of a job they do. I just was put off on hiring them.

Candice C.

11/21/2019

Prompt is usual! Yes!!!! . These 3 gentleman arrived at our house this morning at exactly 8 like promised. They walked in the door all wearing booties that's definitely a 10, and immediately started , The job as promised! It is very hard here in Las Vegas to have any company come on time, with a smile. . The customer service is a 10, their overall appearance is 10, the job that they did was a 10. Thank you so much for getting the job done faster than we thought you could.

Brett B.

12/29/2022

Now been close to two months since you flooded our home and we still have not received an update from Yes Plumbing after leaving several messages. This is beyond ridiculous at this point

Mindy B.

12/30/2016

They pretty great at explaining things. They're guaranteed to upsell you things you don't need. They'll charge on the higher end of the spectrum. Use their service at your own peril.

Calvin H.

12/29/2021

I purchased a Home Maintenance Plan in Jan. 2021. YES agreed to come out ever so often and perform inspections of my new HVAC and old plumbing. They performed the first couple inspections with acceptable performance, but today was unacceptable. YES called me in Nov. and scheduled an inspection for Dec. 7th between 10 and 12. They called a couple days before the scheduled date and rescheduled for Dec. 20th between 10 and 12. They called a few days before that date and rescheduled for Dec. 28th between 10 and 12. WELL, they called around 11 am today and said I was the next one of the list for service. It's 7:42 PM and I haven't seen nor heard from YES since this morning. Too bad I already paid my $169 for the service plan.

Anthony M.

04/04/2017 12:00:00 SA

Got a invite from Home Depot to do a tune up service for the AC unit for $49.00. They came out yesterday 4-3-17. I'm not falling for their crap , you need this you need that. The dude was like so you aren't going to get these recommendations done umm NO. I'm not rich and $ don't grow on trees for me Bruh. Heads up with this company based on observing them they want you to fall in their trap which is bullshit ! What happen to honest humble people these days. Everyone is trying to make that nickle & dime the fast way. I've spoken to people here Vegas bout air ducts & they never for their ducts clean for years and their unit is running fine. The dude quoted $756.00 for Air Duct cleaning. The technician name was Alex dude bounce out quick when I said no I'm not buying your recommendations. Be aware and stand firm ! REAL TALK

Drew R.

4/16/2020

Update... so This place Yes cold calls me and asks do you need any AC service.. bla bla
I told her a 20 sec version of what happened when your Yes man was here and she kinda half assed apologized for the tech that came out and did nothing and then she laughed! WTF? LoL
I just hung up, fuck these people!

Karl D.

7/15/2023

We had them come out to do a quick tune-up after the guy at home-depot sold us on his guys. The service tech was really good and did a fine job of doing a basic tune-up and was super respectful by wearing shoe covers in our home. He even honored the original price the home-depot guy quoted on the service and this review doesn't necessarily go on him.
After he did some poking around, he hit us with the dreaded your capacitor is going bad on both units. The units are around five years old and the previous home owner just switched those out right before we closed on the house. I'm guessing some HVAC guy hit her with the the capacitor's are bad and you gotta pay before they go out speech.
Here's where it gets fun. Reading other reviews of the company all say the same thing. So those that don't know, that part runs between $15 and $27 each at Lowe's, Grainger and any other supply stores. You don't want to do these yourself because they are pretty dangerous if you don't discharge them before removal. They will burn you pretty bad if you don't know what you're doing, so as they say, leave this to the professionals.
These guys wanted $375 dollars per unit to install them. So with the tune up, these two parts replaced and a service call charge on top of all that. You're looking at $1100 dollars to spray off the condensers, swap out two parts and to take some photos in our attic to tell me that my ducts are bad and needed replacing. They were just replaced about 5 years ago when the new system was put in.
But wait, he can save me some money if he sells me in their service plan that includes them coming out 2x a year to tune up the A/C and heating system and have the plumbing inspected. They would have saved me about $200. Well hell, where do i sign up for that one. The plan is only around $400 and something a year and the numbers just didn't add up.
So save yourself some time, energy and Tylenol for the headache that you'll get trying to figure out their math and know that when they come out for a tune-up they're gonna tell you the capacitor is going bad and that it's gonna cost you a pretty penny to fix it.
Or, just call someone else and get multiple quotes before you have them do any work at all.
And yes, Yes!, you can answer this with the fair market value for your area reply to this review like you did with all the others that have the same reviews, don't waste your time responding because you'll drive yourself insane trying to answer all of the 1 and 2 star reviews. There's a darn good reason why you guys only have 2 stars for 570+ reviews.
The only reason you got 2 stars is because your tech put on booties when he came in.

Kim T.

6/25/2013

I was approached by Home Depot on North 5th Street in North Las Vegas. They said the can send someone out to check on the AC vent and dryer vent and give estimates on AC unit tuneup. Kelt Bell (Residential Supervisor) from Yes! came out and didn't even look at the ac duct, dryer duct or even looked at the AC unit. He just asked me how many units do I have. I told him I had 2 units and he instantly told me it will be $795 per unit. I was appalled because he didn't even look at anything. I don't know if it's because he sees a female and wanted to take advantage or what, but NO WAY on earth would I ever have this company do any work!

Sly R.

6/15/2017

I got an ad in the mail from them two weeks ago advertising a tune-up and Inspection. The regular price stated $119 and the advertised price was $69.00 so I called them this past Tuesday 6/13/17 and the technician showed up. He was as weird as weird could be. His name was Alex and he stood by my front door the entire time asking me dumb questions. I told him I just wanted the check up and when I started to lead him to my hallway where the thermostat and main vent was, he just stayed at the door. I told him I had no dogs and told him that he would not be able to see the thermostat and vent unless he followed me and he just stood there. I also asked him if he was new. He just stood there like a deer in headlights. He asked me where was the unit and I told him on the roof of the house out back. Then he asked me if the unit was on. Finally I told him the only way he would know all of this is to physically examine it. I told him I had a checkup two years ago from another company and they just came in and did what they needed to do. No hesitation whatsoever. I told him if he was uncomfortable in my home, then maybe he should just leave and that I had two more companies postcards and that I would call one of them. So he left and I reported his strange behavior to his office. The same day, I received another postcard from them advertising $59.99 Tune-up and Inspection with the regular price now stating $89.00. So I just figured the company was either desperate or shady or both. I called One Hour Air and gave them my business. Wish I could post both postcard with the discrepancies in their regular price. How could it be $119.00 one week and then $89.00 the next week. I'm glad they didn't get my business.

Angelica S.

5/30/2021

Hard working, wears shoe booties & respects the home owners. Yes has the best HVAC Installer Team in Las Vegas

John M.

06/09/2017 12:00:00 SA

Total rip-off artists. I contacted Yes! thru HomeAdvisor. They were the first to respond of 3, and the first to come to the house for their 'free estimate'. The work that needed to be done is as follows, Replace a kitchen faucet with one that I had purchased. Remove an old sink from the bathroom and replace it with a new one I had purchased, along with a new faucet. This was a total labor only job. Here is how their estimate reads;
'Install C/S lav sink.................$323.00'
'Install C/S Moen Faucet........$296.00' ( $619.00 for the bathroom sink & faucet. LABOR)
'Install (2) Emergency S/O.....$442.00' ( the shutoff valves are OK and rotate smoothly,)
'Install C/S Kit Faucet.............$296.00'
Total ........$1,357.00 just for the labor.
Unlike Scott T, I do know about plumbing and electrical & drywall & just about everything else, as I have flipped over 12 houses and acted as my own GC. Due to an accident where my back was broken in 3 places and the fact I am now 78 years old, I felt I couldn't facilitate the repairs myself, hence the call. NO, I did not hire them, in fact, ask them to vacate my property. Yes, I have the repairs done, $275.00, see my review on Eternal Plumbing Solutions.