Water Works Plumbing

**************UPDATED IN RESPONSE TO OWNERS COMMENT**************

We absolutely did not get any services done for free as indicated by the owner. We had them do a job in March of last year and did not go through our insurance company as it was an upgrade to our home and not a service that we could use our homeowners insurance for. Again, the communication was spotty and it took them several weeks to come and do the project. Rick said he would give us a small discount, because of the inconvenience. We DID not receive a free service.

In addition, I never asked for them to complete replace all of the sump pump. I asked them if they could stop the smell and they said that would require replacing the basin. Again, we were told it would be fixed and not until the last day that they came out(weeks after the first request)did we know that they were not going to fix the issue.

In the beginning of January, we requested service through our homeowner's insurance company for three items to be fixed. We were assigned to Waterworks plumbing. Days later, I spoke to a woman on the phone and explained our plumbing issues and she said that our toilet needed to be reset. A week and a half later, Rick came out and said that he would be able to fix all three items, but would need to pass by our homeowner's insurance. At this time, he did not do any work. Another 4 days passed and I reached out to the office person at Waterworks. She said, all items were cleared with my insurance company, that they would be ordering the products, and would be contacting me for the install. Another week passed, and Rick came back and fixed one item that took about 30 minute's total. When he showed up, he said he would only be fixing the toilet as the other item he was trying to purchase was broken, and that he would have to come back and fix it a week later.

So now, we are three weeks out from the initial call and all items were not fixed. In addition, there was no mention of any items not being covered. About 7 days later, Rick came back and said he would only be fixing the pipes and a garbage disposal. (that we added the disposal on weeks later.) On that day, he informed my husband that he would not be fixing the sump pump that his office person weeks prior said was covered and something that was NEVER communicated by him or his partner as not being covered. I called them to ask why, and they said that nothing was wrong with it and that it was subpar quality. Again, no mention of this throughout the WHOLE process.

This past weekend two of the three items that were, fixed are broken again. Therefore, we called the insurance company and told them that somebody needed to come and look at the items again, as they were not working properly. Again, it was assigned to Waterworks plumbing. My husband called to follow up with Waterworks and was told that, we will not be coming back to work at your house, because your wife will never be happy with what we do.

I debated up to this point whether I would write a review, but I think this final comment warranted a response. They have poor communication, are unorganized, unprofessional, and untimely. The money that you might save is not worth the hassle.

This company was referred to us by our home warranty provider. They were very unprofessional and I would never recommend them. We asked them to come in fix three issues. We had an issue with the P-trap, problem with our recirculation pump, and an issue with our jacuzzi tub. The owner Rick came in and talked badly about the home warranty company telling us that he did not need this work from them and that he was plenty busy with other work. He came in with no tools.  Instead of fixing the recirculation he just bypassed it and said they were a waste of time. He refused to look at  the tub and admitted he did not know anything about tubs. (When they called me to schedule the appointment I told them the specific problems and the three things we needed to be fixed.  They should have told me at that time that they could not work on the tub.) As for the P-trap, he did nothing but run water in the shower.

Overall we felt he came in and did not provide any service. I will call our home warranty company to let them know and ask for another company to be sent out.

Mine was not a big project, but the plumber arrived on time, did a quick, clean job. Good price too. I will definitely use them in the future.

They are great!  Matt is the technician that services our house and he is not only competent, but personable, a very good communicator - which is good b/c I'm not particularly mechanically oriented :).  We trust Water Works to take care of our hydronic system, to do so at a very reasonable price, and would strongly recommend them to anyone.  In fact, we just had Burgarello Alarm come and upgrade our system and we needed to disconnect the old one from the HVAC control (don't ask me why it was all connected but sometime 10+ years ago it must have made sense).  I asked them who they would recommend and he said that they always call Water Works.  That says a lot.

We've considered it a blessing when we were referred to Water Works Plumbing by a neighbor on the Next Door App! They're prompt, professional, friendly, and honest when bidding. I HIGHLY RECOMMEND them to ANYONE. If you have PEX call them, you'll be happy you did

We highly recommend Mike with Waterworks Plumbing for your propane line installation. He works very hard at getting your job done (regardless of the time of day) for you and he is very pleasant to work with. I do recommend you plan in advance as they are very busy, and that's because they are so good at what they do. Thank you Mike for doing such a great job!

Water Works took over the plumbing for our bathroom remodel project from another local plumbing company and we are so grateful. We were having a freestanding tub installed and we needed a creative solution in order to make the installation work. They worked with us and made suggestions that ensured our installation was not only functional but beautiful as well. They are owner/operators of their business and they treat everything they have done for us like it is their most important job. They are on time, respectful of our home, honest and best of all their work is top notch. Highly recommend using Water Works Plumbing and have already called them for my next project.

Very helpful and friendly. Squeezed me in when they were really busy because my hot water heater was down.
Would definatly recommend this business to everyone

I'm not sure that words can fully express how amazing Rick and his entire team are! When our main drain collapsed, Rick worked to get it fixed in an expedited manner. His work is incredible and he does not believe in price gouging so his prices are beyond reasonable. I could not be more please with his work and the responsiveness of his team!

Did terrible work on our house. Pipe leaked a few days after he installed it and he hung up on us when we called him to fix it.

These folks are amazing more like friends than anything else. We have used there serviced many times and they are our go to plumbers. Look no further call them.

Rick worked with me to rough in my plumbing for a remodel. He made everything work despite the challenges of working around existing material. He is honest and hardworking. He knows his plumbing.

By far and away the most positive experience I have had with a plumber in my life! Professional, efficient, and budget friendly! Jennae (not sure of spelling) was my first encounter with a woman plumber, and she was impressive! Very knowledgeable, explained the issue and how she fixed it! I am in awe! And I know I will continue to use them for all plumbing needs!!!!

Rick is AMAZING! He comes... Does the job correctly... and does NOT charge a fortune. He is very fair and professional. It is local businesses like this that we need to support! Will never use anyone else!

Helping us with repiping the whole house.  Very professional.  Highly recommended!  Reasonable prices too.

What an amazing company, they showed up and fixed the issue within minutes.  Very knowledgeable. I love this company. Rick Wagar, thank you. You are all amazing!  Never had a better experience.

The bottom line is Rick totally exceeded my expectations.  He helped me with new water, drain and gas lines for a laundry room that I am putting in and extended thicker gas lines to my furnace.  Rick is trustworthy and nice to be around.  He fit me in even though he has been super booked up. His rate was totally reasonable also.

Waterworks plumbing repaired-installed new single handle shower controls in our two showers, they were prompt and professional and cleaned up when they were finished. I would recommend this firm to anyone doing new construction, repair, remodel. Good people!
Bryan Johnson

my experience at water works, south nevada was great!  not only did they do an excellent job, but the entire staff was very courteous, and professional.

I hired Water Works to come out and do an inspection on my mother's home. She has been dealing with a bathroom remodel and it has been a horrible experience to say the least.  After some sloppy work was performed early in the process, I hired Water Works to come and inspect what was done by the other company. Well, literally nothing was done right or to code.
Jeannie and her husband were so incredible. They documented everything and wrote up a report and offered to come back and make the repairs. The cost of the inspection was very reasonable but more than that, they were incredibly kind. They honestly cared about my mom and what was going on in the home.
I have called them several times for follow up and each time they respond quickly and professionally.  While this remodel has been a horrific experience, the one silver lining was finding Water Works and knowing that we have an honest, reliable and kind plumber to call in the future.
I ended up filing a complaint with the Nevada State Contractor's Board against the bathroom remodel company and the report that Water Works provided was incredibly valuable to us.
I have been doing a lot of work around my own house lately and it is very difficult to get quality work performed on time and by honest people...I can now add Water Works to my very short list of businesses to call.  :-)

My disposer broke and under my sink smelled like death. I like most people went to Yelp for recommendation on plumbers. I called several of the more well known companies and was shocked at the price quoted to replace my 1/3 HP disposal.
I called Water Works Plumbing and spoke with the owner Jeanee. She was very helpful and quoted me a price that was substantially lower than their competitors.
On the day of service, Anthony came by at the scheduled time. He replaced my disposal and showed me how it was clogged up and where the crack was. He even mentioned that there was a small leak on a pipe near the disposal that just needed to be tightened. He tested work after installing disposal. He cleaned up his work area.
I will definitely be recommending Water Works to all my friends and family. Great service at a great price!

I called Rick yesterday morning and he fit us in the same day to replace our leaking expansion tank on our hot water heater. He showed up on time, before 7pm,  after a long day on another job in Dayton.  
We were very impressed by the excellent professional service and reasonable rates.

What do you know! It's Christmas Eve and the water heater goes out! I contact my home warranty company and within hours Rick was there ready to figure out what's going on. Soon we find out my old water heater was no more and had to be replaced. Rick called the warranty company and got a replacement approved. I had to go to work so I left Rick at the unit to come back to a complete job! Everything as agreed! Thanks so much Rick it was a breath of fresh air doing business with you!! I definitely will recommend Water Works Plumbing to anyone in need!

I had Rick out to unclog a clogged kitchen sink a few months ago after I got a recommendation from one of my neighbors.  Rick  and his crew came out on time and fixed the problem at a fair price.

Fast forward 3 months,  I had a similar problem and called him late on a Friday afternoon and he agreed to come out on Saturday (which he normally take off).  He arrived as scheduled and snaked my pipes 3-4 times but apparently I had a really nasty grease clog that refused to clear.  He then called another colleague in the business who had specialized equipment,  got a quote from them for me, and arrange for them to come out the  same day.   After all that, he  refused to take my money stating I would have a bigger bill coming from the second company!

Not only that,  I had a drippy hose bibs outside that I had mentioned to him about the day before, and he rebuilt that for me on the same visit without letting me pay for the work or the parts,  saying it would help make things right since he couldn't fix the clogged sink!  

Rick, is truly one of the good guys and you can expect prompt, courteous work done at a more than fair price if you call him!  Thanks Rick!!!

Always recommend WWP to my friends in need. The team is honest and doesn't try to bs you into recommendations-- they treat you like family and tell you what you truly need and don't.

Highly recommend. They squeezed me in last minute, came out the next day, quickly assessed the issue and gave options for repair including showing us how to fix ourselves. Very honest, great customer service, and went above and beyond.

I had found out I needed some major repairs when I moved in last 6/2017. I had home warranty and they call water Works Plumbing. WWP called me within 1 day. They came to my home in Carson Gave me an estimate and said we can repair but would have more issues later and suggested to replace all black drain plumbing. They gave me such a great deal, warranty paid part of cost and took most day. They did such an outstanding job. They even replaced the water lines to toilets no extra cost and replaced parts to fix dripping bath tube. You have plumbing issues call Water Works Plumbing.

Rick (owner) does his jobs at a fair price and is a really good hearted young man . Most importantly he's a excellent plumber! We've had him do several jobs for us and we will continue to pick him for all of our future jobs .

I had Rick out in a s**tty situation, in more ways than one. He did a great job, and made sure everyone was happy in the end. He is a plumber that goes above and beyond. We had a huge, terrible project and he totally pulled through. I would
Recommend him and his company, water works plumbing to everyone. Great guy, great company, great fix, great job. I will call him for all my future plumbing needs.

Appreciated the customer service I received on a sink leaking leaking issue! They provided recommendations and was open and honest and do not try to charge me unnecessary fees! I appreciate cases of use several other plumbers which did not give me the same customer service and charge me for services that's still we're not addressed.

These just installed a new tub in our hall bath. They are very knowledgable and approachable.   Tuesday they are coming back to do a gas line and finish the fixtures on the bath now that our tile is in.
Thank you to Rick, Janae and Kathy.

Amazing service! Use them everytime from now on. Fair price and great customer service

I had a broken pipe underneath my mobile home. I had no idea how to find a plumber! So, I turned to yelp for help. I called and got a sweet girl who answered the phone. I told her I heard running water under my house. She asked if she could call me back in a few minutes. She did call back and said she could have me as the first person on the appointment list for the next morning. I agreed to that. The guys came the next morning and talked about what was going on underneath my house. I had a friend come over and he crawled under my house and found the problem. So, when the plumber came over he was able to tell exactly what was wrong and I was given my options. I choose to have water works fix my broken pipe. They did a great job and in a short amount of time. I didn't have the cash at the moment and had to go borrow from my mom. He was not worried at all and told me he would have his daughter come by later to pick up the money. I'm very happy I picked this plumbing company. I will be calling them again for any plumbing issues. Thank you for being honest and understanding.

I needed a leaky tub/shower faucet replaced, I was recommended to Water Works. I wish I could remember who recommended them because I am forever thankful!!  With Water Works, I am reminded of the service my parents used to get way back in the 1960's, when service meant something; and that says alot.
This is a company you can trust, period. In my whole adulthood, I think this is maybe the 2nd time I placed a review. I generally don't  take the time to do this, but Water Works impressed me a great deal.

Rick is an expert plumber, he helped me fix my problem and get my water back on ASAP!!

Waterworks is our go to for prompt service and they even replaced our water heater quickly and efficiently.  You guys are .

This is an excellent plumber with great customer service! I recommend Rick to anyone who wants an honest plumber who cares about his customers. I have used Rick at Water Works Plumbing for years and have had a great experience every time I need his service.

We needed a complete re-pipe done. We called six plumbers for quotes and Rick and Jeanee were the only ones to come to our home and meet us. After all they were going to be in our home for three days living among us. They were angels from Heaven. So kind, polite and respectful of our home. They were very conscientious about keeping their work picked up each evening. Rick and Jeanee did a fabulous job and after getting to know them (during our three days together) they are the real deal. Honest with the best work ethic ever and just fun to be around.  If I ever need anything again regarding plumbing I'll be calling Water Works.  Heck, I might just break something so they can come back