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Water Heater Pros Las Vegas

Water Heater Pros Las Vegas

Plumbing Service
Henderson NV
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Description

Water Heater Pros Las Vegas provides water heater installation and replacement services for Las Vegas and surrounding area residents and businesses. Our expert technicians install both traditional and tankless water heaters for homes and other buildings with gas or electric service. We offer the highest quality installers for efficient, versatile water heaters such as Rheem. Ruud, high-efficiency tankless Navien units, and more. Ask about our installation specials.

HISTORY

Established in 1999.
Licensed plumbing and expert water heater repair. Original owner started with doing restoration work then focused on water heaters. In 2019 Anthony took over the business as a second arm to Royalty Plumbing

ABOUT BUSINESS OWNER

A Vegas native ready to assist with all you plumbing needs.

Reviews

C C.
C C.
12/26/2018
Amazing communication, knowledgeable, and always honest. There is no one else I will call when it comes to our water heater. Thank you Charlie!
Widow J.
Widow J.
03/11/2013 12:00:00 SA
Replaced my water heater quickly, efficiently and cleaned up afterwards.  Couldn't believe that the price quoted was the price they charged.  Both gentlemen answered all my questions, explained as they went, and installed the water heater in less time than they thought.  I would recommend them to everyone who needs a new hot water heater.
Rudy C.
Rudy C.
12/17/2018
My gas water broke on a Sunday night after business hours made some calls to other water heater companies got the run around from a couple water heater companies and also got some price quotes that were out there. Finally called Water Heater Pro and left a message for them to call me in the morning, got a text from Justin asking what type of service I need gave him my info and sent him some pictures of my water heater so he could diagnose the problem. After a few text message exchanges he gave me a reasonable price and gave a time that was available for the technicians to come out. 2 technicians showed up earlier than the expected time slot, told me exactly what the price was that Justin quoted me and what type of work will be. The technicians got the work done with efficiency cleaned up and left both were courteous and respectful.
Denice M.
Denice M.
4/13/2017
I had an excellent experience with Water Heater Pros.  In the morning, I asked for an estimate to replace my still functioning, but aging and leaking, water heater.  Given that my knowledge of water heaters is minimal at best, Charlie asked a few questions, then provided a low to high range -- but even the high range was very reasonable.  As it happened, I was able to schedule an appointment for that same afternoon.  Shane arrived on time and, after inspecting my heater and fittings, provided a definite cost, which was in Charlie's low range.  Shane said that he and Kevin would complete the work within an hour, and they did, courteously and professionally.  Charlie did a follow-up call shortly after to ensure that I was satisfied -- and I certainly was.
Gilbert A.
Gilbert A.
7/18/2019
Charlie is AMAZING he went to my rental property and looked at my water heater problem and said I did not needed to replace it at this time that everything was working right. Professional and Honest you just don't see this anymore. I will recommend Water Heater Pros to everyone.

THANK YOU!
Michael R.
Michael R.
08/03/2018 12:00:00 SA
Charlie helped me out with a question and was able to direct me in the appropriate direction. Wasn't able to use their service yet was still helped out. Great business practice.
Karen W.
Karen W.
3/26/2017
Stepped out into the garage and found water all over. It's a Sunday. Called these guys and had a time set up PDQ! Charlie arrived as scheduled and was really a good guy. He got the old one out, the new one in, and all cleaned up in about an hour and a half. Even let me know that I had a bigger unit than I needed for just me and had the 40 gal. On board if I wanted. I appreciated his honesty and it was clear he was interested I. Doing a good job and not gouging me price-wise. Even came in a tad lower than the bid. Gave me some great tips and lit it up and off he went. I will be using these guys whenever I need to and certainly recommending them to my friends.
Gerard B.
Gerard B.
11/25/2020
Flash forward to June 2020. The tank that Water Heater Pros needed leaked and needed to be replaced only 29 months later. I saw that the parts and labor were guaranteed for up to 3 years. I called them up. They said that the tank was still under warranty ($600), but I would have to pay for the labor (another $600). The home warranty wasn't going to cover any of it since it was still under manufacturer warranty. I talked to another vendor, and they said that WHP's was under old ownership who were about to sell their business. They had a bunch of old Bradford White's that they needed to get rid of, so they gave the customers a good deal on those. I tried calling WHP's, and they wouldn't even let me talk to anyone over the phone. They just had me discuss the issue via text. They said that even if the labor was guaranteed under 3 years, they still wouldn't honor it. That was under the old ownership. They also said that they would never use Bradford White tanks. I pretty much figured I wasn't going to get anywhere with them.

Essentially, I got ripped off with a terrible quality water heater that didn't even last 3 years (I passed on getting the same one replaced because I didn't want to deal with this in another 29 months), and they made me pay for another installation (for which I hired another vendor). I know that was old ownership, but current ownership could've at least honored the 3 year labor guarantee from the previous owner or at least given me a discount. THAT'S how you keep customers. I'm definitely not going to trust WHP's again.
Michele T.
Michele T.
3/19/2015
My water heater went out due to electrical problems whithin my circuit breaker, which I didn't know. Water Heater Pros still came out to replace the thermostat and upper heating element with no charge, even though it was not the problem. I love to give a big Thank You to Charlie for coming out the same day, and Justin for understanding and giving me a call the next day to make sure everything  was good!!
James S.
James S.
09/08/2017 12:00:00 SA
These guys are true professionals. I called for a quote to have my water heater replaced and was given a ballpark figure based on the info I gave over the phone. I was lucky enough to get an appointment the next morning. They showed up right on time as promised and got right to work. The job was done within 2 hours. They even charged me over $100 less than the quote which made things even better.

I called several places for quotes and these guys came off as very knowledgeable and sincere about the work they do. They were up-front about how much they would charge me depending on the parts and labor involved. Some of my pipes and fixtures didn't need to be replaced so they were able to save me some money. Very happy with the results of the job.
Nat and Joe F.
Nat and Joe F.
12/18/2015
Found our water heater was leaking!! Called around to get quotes! Water heater pros has one of the best quotes and told us the price included the new heater, labor and the city permit required for install! We chose to go with them based on customer reviews! They said they would be at our house THE NEXT DAY!! between 11a-1p, Justin arrived at 1120! Which was really nice! He told us we would need a few replacement lines and asked if we would want a drip pan placed underneath (which we wanted). He had everything needed to complete the install! He had it in and up and running within an hour!!! They were very nice and professional! Answered all questions! And it cost exactly what they quoted plus the new lines and pan we purchased! They gave us 6 yr warranty on the parts and 2yrs on their labor!! Very happy with their work!!!! Glad we didn't have to wait around all day for this to get done!! Definitely recommend them!! No hidden fees and quick service!!
judy d.
judy d.
2/18/2015
Water Heater Pros gave fast, reasonably priced service.  We woke up to a broken, flooding water heater.  I called this company about 8:30 am.   The new water heater was installed, strapped, the old one taken by 11 am. The installers were very professional. I shocked by the speedy response!  Highly recommend them!
Kim G.
Kim G.
6/25/2019
Priced out purchasing own water heater with coupon discount and paying labor. Came out the same as just hiring them. Came next day, very professional, nice and good work! Would recommend!
Michelle D.
Michelle D.
07/03/2019 12:00:00 SA
I'm impressed!!!!! I was so defeated dealing with my water heater warranty and my horrible home warranty I turned to yelp. I called this number and didn't get an answer I didn't leave a message because I was tired of leaving messages. My phone rang back and it was water heater pros. My water heater is in! Thanks guys for giving a shit because national home warranty surely didn't.
Yinnie Y.
Yinnie Y.
07/07/2014 12:00:00 SA
This review is a few months overdue but Water Heater Pros are extremely professional. I purchased a deal on Yelp but it only applied for new installations of water heaters. I only needed a fix but the guy gave me the deal that I purchased anyway since it wasn't clearly stated. Definitely recommend!
Susan W.
Susan W.
08/10/2015 12:00:00 SA
Although I went with another company because my water heater was under warranty, I called Water heater Pros for a quote. I was very impressed that even after I had the quote, they called me back to ask for more information and to give me advice about closing water to the water heater, which I greatly appreciated.
Oana M.
Oana M.
10/05/2017 12:00:00 SA
Honest, professional, prompt, and I am now a raving fan.  They, carry parts, they are fast and they do a great job.  Thank you.
Joe Q.
Joe Q.
1/24/2014
They were great!  Straight forward.  I called around and they definitely had the best price.  Around $200  less then what most places quoted me.  Very friendly and courteous installers.
Zeb A.
Zeb A.
12/10/2015 12:00:00 SA
Great experience. Charlie went out and did a great job hooking up the water heater correctly. He was honest and reasonable. I also used the yelp deal for this job.
Julie M.
Julie M.
09/05/2013 12:00:00 SA
Thank you Yelpers!!! You gave me a great tip with these guys. Called the company at 8 am. Tech Shane was here on time at 11 am. He explained the process for a new water heater. Finished on time and I was able to use the $50 for $25 coupon on Yelp coupon. New 40 gallon water tank installed with a six year warranty out the door for $625 w/coupon. Awesome service! Thanks Water Heater Pros and please give kudos to Shane from us.
Benjamin W.
Benjamin W.
05/12/2019 12:00:00 SA
No hassle, no negotiating, just professionalism!!

My tenant called last week to inform me that there was a problem w/ the water heater, so my management co called Warranty.  Five Star Home Services Inc (Avoid them at all costs) trumped up $595 of additional costs to the payout they got from FNHW.............knew I was getting robbed.

Net, net..........called Justin, he detailed the costs/timeline and his team installed the water heater Saturday without a hitch.  

Lisenced, Bonded, Water Heater Pros as the name suggests...........they deserve our business in the Las Vegas area folks.  You wont be disappointed, I wasnt!!
DeAnna C.
DeAnna C.
9/30/2016
Thank god for Charlie!

My water heater was leaking in my garage, and of course I have friends traveling in from California this weekend, so based on the Yelp reviews, (5 stars) I knew I had to give Water Heater Pros a call.

I received multiple other quotes from other companies, and I either felt uncomfortable or their prices were outrageous.

Water Heater Pros is an outstanding, honest and an ethical company. Their prices are awesome & service is even better!  Charlie was super informative, professional and above all else had a positive and upbeat attitude, which is hard to find in Las Vegas! A++++ Water Heater Pros, this company can not be beat!
Thank you so much!
DeAnna C
Ryan M.
Ryan M.
05/04/2022 12:00:00 SA
Came out, surveyed our situation, made the necessary changes on the spot. From communication, to the level service, to their professionalism, can't recommend them enough.
Ellen F.
Ellen F.
02/12/2019 12:00:00 SA
What can I say that hasn't already been said? They are fast, efficient and friendly! Oh, prices are reasonable too!

Our water heater was going out. The husband says, it's just you, your imagining things. Fast forward 2 weeks and on MLK day none the less, our garage has a steady stream of water coming from the water heater. It's out and I get to take a cold freakin shower.  These guys showed up within 24 hours of my frantic call.  Replaced everything so now we are up to code.  Thrilled to have earthquake straps now too as that was a major concern of mine, not really (it's mandated by City Code I guess).

Anyway, don't waste your time calling around. Just call these guys. They are in one word, great!
Joseph C.
Joseph C.
10/09/2022 12:00:00 SA
I needed a new water heater to replace the antique in our garage that was banging around and not acting great. Kristen replied to my request really fast and gave a quote that was.. honestly I thought it was too good to be true. The price was the same as their website actually!

Everyone else, even the startup dude that installed a toilet for me super cheap a couple years ago wanted $400+ more - one company had some super professional looking dude and wanted $1000 more!

So anyway, I sat on it for a few days. I looked at WHP's reviews and realized, their jobs looked as good and as clean as the other companies. Better in some cases. I needed that dang heater so I called Kristen at like 11am and she promised that the plumber would come by at hmm 5pm? He showed up on time, with the water heater and installed it himself! He worked HARD!

Honestly that was one of the best plumbing experiences I've had. He even installed an upgraded drain valve. And the water heater has the old style metal gas thermostat/valve thing, which I've had way better experience with. I am convinced they did a better job than anything I could've hoped for from the other places. I am totally going to be calling them up again later for some other plumbing needs! Thanks so much!
Kris L.
Kris L.
9/25/2018
Water Heater Pros provides professional service from start to finish! They are  very knowledgeable, friendly and thorough. I will always recommended them to my friends and neighbors.
Toni B.
Toni B.
5/30/2017
Water Heater Pros earns every great review they have here. My heater was leaking form the bottom and needed replacing. Problem was it was Memorial Day and everyone was closed. I got my estimate and set an appointment via yelp on a HOLIDAY for the following morning. They were on time, through, quick, professional, informative and came in under estimate....with a 2 yr labor guarantee to boot. Would recommend them to anyone and already have.
Carmen G.
Carmen G.
9/16/2014
Our water heater took a dump last night and I began my search on google. One company called me and quoted $2200 sight unseen. I panicked... no way were we spending that $ on a water heater. So I turned to YELP. Found a bunch of 5 star reviews for Water Heater Pros. I left a message and I got a call first thing in the morning. They set a  two-hour window for later in the day. Charlie was early and the crew was on-time and they completed the work in about 1.5hours. They quoted a great price- a really great price!!! and came through exactly as stated. Amazing knowledge and professionalism. It is nice to know there are service professionals out there that are honest and uphold great work ethics. Thank you to Water Heater Pros. I will be happy to recommend them in the future.
Dave S.
Dave S.
11/03/2014 12:00:00 SA
My water heater was starting to leak rusty water so I knew it was going to have problems soon. I had rec'd a quote from a local plumbing contractor to replace the heater and it seemed very high. I called Water Heater Pros who asked me a few questions over the phone, gave me a price and arranged to have a person out the next day. The representative arrived EARLY (when does that ever happen??), checked the unit, confirmed the price and made arrangements for the next day. The crew arrived, early again, and the work was completed in a timely and competent manner. Overall, a very good experience so I would recommend this company.
El Capitan A.
El Capitan A.
10/30/2017
Top Notch!
I would highly recommend Water Heater Pros. I spoke with a gentleman by the name of Justin the day before, he asked a few questions and gave me a fare price which was A LOT lower than other local quotes.  The technician Charlie arrived at the scheduled time and was courteous and easy to talk to. He did an awesome install and left the install location cleaner than it was prior. Thank you for the service it was a good experience.
Shanna T.
Shanna T.
02/11/2019 12:00:00 SA
Water Heater Pros is a very professionally ran company.

My old water heater died, and I started searching YELP for a reputable company. Water Heater Pros stuck out like a sore thumb, and I loved the fact that they specialized only in installing water heaters. I called in the afternoon, and within 2 hours the owner came to my home to look at my water heater to confirm I would need a new one. He installed a brand new water heater the following morning at 9. Talk about fast!

When I met CHARLIE (owner), I felt at ease right away because he's one of those guys where you can tell he's extremely knowledgeable, and going to go above and beyond to get the work done.

CHARLIE and SHANE did a beautiful job, and even took the time to give me some tips on how to take care of my water heater to maintain efficiency, and help the unit last as long as possible. Sadly, these days most people aren't putting your interests first. Instead, they are looking for ways to get more money. Water Heater Pros is a reputable company working for you and looking out for your best interest. They are a perfect example of showing how you can be honest, and still have a highly successful business without screwing people over.

Despite the fact that the owner installed my water heater, he still had one of his employees call me later that day to ask how the install went. That says a lot about someone.
Diane H.
Diane H.
10/09/2014 12:00:00 SA
Our 1 year old water heater got a major leak and flooded the garage on 10/04/14.  Called the other company that put it in, they said they would honor the warranty but labor charges were $625.  We said NO.  Called the Water Heater Pros.  Shane came out the next morning and installed a BRAND NEW water heater for a total of $700 which included everything.  Shane was awesome, polite and professional.  Then a few hours later there was a glitch in the computer on it, so Justin had Charlie come out that same day and he fixed it!  And then Justin called back to make sure we were happy!  HAPPY?  Beyond happy.  Ecstatic to know that there is a reputable water heater company in Las Vegas that truly gives you a good product at a good price with a good warranty.  And AWESOME service!  :)
Nolen A.
Nolen A.
11/15/2017
WHP's are awesome! I was so pissed off that our water heater broke right before Christmas and we had to use all of our saved money for it.

I went on and found these guys and wrote them a message and got a response within minutes (pretty late at night.) Charlie told me how much everything would be worst and best case scenario.

We set up an appointment for the next day (today) and it was seriously the smoothest install I've ever had. There were no hidden fees, they were honest and left me feeling like I wasn't ripped off.

Charlie and I are both former Army and had a lot to chat about. I would highly recommend these guys as if their rating doesn't already do that.
Ariel L.
Ariel L.
05/12/2020 12:00:00 SA
My water heater was leaking so I went on Yelp to get quotes.  I was shocked that the company with the most reviews as well as highest rated reviews gave me a quote that fits my pandemic affected budget.  Kristen was pleasant and sympathetic with how she communicated.  This company was punctual and upfront on every turn.  Nowadays the saying is you get what you pay for--not in this case.  This company over delivered on all of my expectations from the pricing, schedule flexibility along with promptness, communication and high quality of work performed by Ray who has over 30 years of plumbing experience.  I truly felt like I underpaid and owe this company referrals and recommendations.  Thank you!
Michael R.
Michael R.
8/28/2017
Prices near 40% less than the competition (The Sunny Plumber) for a new 50 gallon gas water heater and labor. Answered the phone as soon as they opened, same day service, showed up exactly on time, courteous technicians (Shane & Kevin), didn't try to sell me on some BS extras like the other company did (monthly subscription service, extended warranties, financing options, etc.) Won't look anywhere else for my water heater needs ever again in the Las Vegas area and nor should anyone else.
Levi S.
Levi S.
04/08/2018 12:00:00 SA
They couldn't help me in my particular situation but answered their phone 11:30 at night and came he next morning to assess the problem. They're honest and hardworking guys, I'm very impressed.
Denine H.
Denine H.
11/02/2018 12:00:00 SA
I can't say enough about this company. Extremely professional and always on time. Justin and Charlie went above and beyond helping me with some problems that they didn't even have to. I'm truly grateful and so happy to have hot water again!! I will definitely recommend them to everyone!!
Matt T.
Matt T.
6/26/2017
Called last Thursday and scheduled to have an install on Friday. The tech was prompt and very friendly. He did a phenomenal job and while quick, was thorough and attentive. Very satisfied and happy with the service. So glad I went with them rather than home depot or Lowe's.
Rachel L.
Rachel L.
07/01/2013 12:00:00 SA
I found Water Heater Pros through service magic and I was super pleased. My water heater was leaking gas so it was more cost effective to replace the water heater than replace the leaky part. The Water Heater Pros were very prompt and were able to come to my home the very next morning after I called. They were super professional and completed the replacement within an hour. The price was affordable and I was extremely pleased. There is a 2 year warrantee on the labor and a 6 year warrantee on the actual water heater.
I believe I have a 40 gallon water heater and they quoted me appox $675 to replace. (This is an amazing deal since I called a different company which quoted me $994!)
Albert H.
Albert H.
01/02/2018 12:00:00 SA
This company is one of the best--I'll echo some of the other reviews; honest, hard-working, experts in water heaters.  Their team is professional, and their prices are reasonable for the water heaters and labor involved.

Our previous water heater was a 40 gallon, and nearly 15 years old; it finally went out/leaked all over garage back in October.  We scoured YELP and found this company.  The reviews didn't lie--they were quick and awesome at getting us a newer water heater.  They recommended the 50 gallon considering our household size and family members.  Install was less than 30 minutes, and they gave me tons of tips for regular maintenance of the water heater.

Unfortunately, 3 months later, the new heater started leaking from the bottom on New Years Day--the were unable to replace the water heater same day due to all the distributors being closed; however, they came early the next day and installed a new one (6 year warranty for the one they installed the first time).  Again, super quick and knowledgeable; handled the warranty with no issues.

Again, highly recommend, and I will be recommending this company whenever someone needs to have work done or a new install for their water heater.  They are truly professionals (Pros)!:)
Aj S.
Aj S.
3/28/2014
Shane was AWESOME! We called Yes Plumbing late in the evening yesterday because water heater wasn't operable. They came out to diagnose problem for $49 to quote me a new 40 gal./6 year water heater would be $1,236! In the mean time called a friend who recommended Water Heater Pros. Called Water Heater Pros and they quoted me $700. I decided to use them, came on-time today and accomplished everything in a professional manner. Shane even upgraded the plumbing on water heater up to code specs. Thank you Shane! Now I can finally take a nice, hot shower!!!
Steve P.
Steve P.
08/03/2020 12:00:00 SA
Call elsewhere!!!! I called Kristen and was immediately rejected. she stated that she does not  deal with Home Depot water heaters. They had a photo of the exact rheem water heater install on yelp. Very rude, she could have spoken better as a manager. We must be in a pandemic!!!!
Dominique A.
Dominique A.
3/16/2017
Wow!!!  This guy has called me, a WOMAN and left me a menacing voicemail. Charlie stated, 'He knows my number and my address.' Because I sent him a yelp message stating that he was dishonest and that I was going to write a poor review over Yelp. He threatened to sue me for slander and to take me to small claims court. He also changed the appointment time at the last minute and the quote he gave me compared to the one over the phone changed drastically. Please do yourself a favor and look elsewhere. This guy is crazy!!!
Mrs. R.
Mrs. R.
06/10/2017 12:00:00 SA
THANK YOU! THANK YOU!

Water heater broke at 2 am and started leaking. This company showed up early, with the best price, and fast service! What a stress relief! I called TODAY at 8 am, Shane showed up at 9:30 am and finished at 11 am (this is for a brand new water heater).

Don't waste your time calling Home Depot or Lowe's. Trust the Yelp review for this company.
Jeanne E.
Jeanne E.
10/22/2015
I  called at 9:02am about an exploded water heater and was quoted a 10am appointment. He showed up at 9:50am. New water heater was finished with install before 11am. Everything was flawless. The tag-team method they have definitely keeps them on a busy but timely schedule. I recommended them to a good friend a month later and she had a longer wait than I did due to time of day (4pm) and the fact that they are in higher demand (with absolute reason.). She didn't call any of the 24-hr operators in town because of my recommendation of Water Heater Pros and  even with her 18hr wait on a water heater leak was glad she waited for the service and the up-front pricing of these guys.
I usually don't do yelp reviews as a business owner myself (of a coffee shop-very different trade) I hope that even if this gets filtered that people will read it among the dozens of other glowing reviews that this is the company to call for any water heater repairs in the Las Vegas Valley.
Joe T.
Joe T.
4/19/2017
My water heater was leaking and I needed to take action immediately.  No time to waste with stupid home warranty BS.  I am very capable of replacing a water heater as I am a mechanic by trade.  I checked Lowes, Home Depot, etc. and got a ball park price to do it myself.  Then I called Water Heater Pros and got an estimate.  They were fast, friendly, and very fair priced.
Maybe I could have saved $100 doing it myself, but they were set up to do the job, had the expertise and experience, hauled the old one off, cleaned up their mess, and had all the extra parts that may or may not be needed.
They truly are pros at what they do.  It would have taken me half the day to do what they did in about an hour. And they probably did a much better job than I could have.
Candi C.
Candi C.
02/03/2022 12:00:00 SA
I have been with Anthony Desmoni of Water Heater Pros for 7 + years.  Prior to Anthony I had some miserable repairs with other plumbers.  Anthony was a breath of fresh air.  He knows his trade like the back of his hands; he is available on short notice and he takes tremendous care and pride in servicing his clients and creating a happy experience.  A couple of years ago I experienced a massive carbon spill into all my plumbing fixtures including my water tank.  This was due to a company that is no longer in business.  I called Anthony for advice and without any hesitation he said he was on his way.  He was determined to help and spent several hours cleaning up the mess that the other company refused to do.  

Where do you find this kind of professionalism??  Only with Anthony of Water Heater Pros.
Michelle D.
Michelle D.
07/09/2016 12:00:00 SA
I sent this company a message through Yelp and within 30 min received a call back. The gentleman spent over 15 minutes on the line with me explaining what I could do to prevent any more damage and other advice for my situation. Unfortunately, their schedule couldn't accommodate me as it was the start of the crazy 4th of July weekend. I would have used them in a heartbeat. Their over-the-phone customer service is superb even when they didn't have my business locked in. Their quote was just as competitive if not better than 3 others I received. Kudos to you guys - there are good, honest people still out there!
Alan T.
Alan T.
4/27/2018
I messaged the company at 10:15pm and felt really bad doing that so late. Justin (one of the owners) replied within 5 mins and gave me a possible issue and quote to my problematic water heater. We confirmed an appointment for the following day. Charlie (one of the other owners) came by at the appointment time and within 30 mins diagnosed, confirmed the problem and repaired the problem. I would HIGHLY recommend this company to friends and family in the future.
Jim B.
Jim B.
3/25/2022
I highly recommend that you contact Anthony for all of your water heater or plumbing needs.
Anthony and his crew came out, took out my old water heater and replaced it with a Navien tankless and I'm extremely happy. These guys did an awesome job, they were very detailed, knowledgeable, left things better than they found them and most of all, the price was much better than several other companies that I got bids from.
This company is about customer service without gouging you. From this point forward, they will be my first call for any and all plumbing needs!
Thank you Anthony!
Amanda W.
Amanda W.
2/21/2016
I love these guys. I have been having problems with my water heater for a while now and my husbands friend had it working but it is on the fritz again. Well he is not available for a while and my husband doesn't like anything plumbing, so I called Water Heater Pros. They came out the same day. I was told me over the phone, that it would be about $200 to fix. It actually cost even less. I am so grateful that my hot water is fixed. The technician was very nice, clean cut and even gave me a few pointer for keeping my hot water heater last longer. I am thankful to have a hot shower now. :)
Dana Q.
Dana Q.
8/15/2023
Got my new water heater today. Gabe did an excellent job. He was efficient and professional. Gabe communicated clearly everything I needed to know about my new water heater. He cleaned up after the job and took away all the old stuff. I'm very happy with the job done. Thanks Gabe ! Thanks Water Heater Pros !
Gabe L.
Gabe L.
03/12/2021 12:00:00 SA
The tech guy who arrived was professional on time and did a splendid job. Thank you.
Rich R.
Rich R.
05/11/2015 12:00:00 SA
These are the guys to call when your water heater starts to leak and you are in panic about what to do. They provide exactly what you desperately need, a solution to the problem at reasonable cost, immediately. They picked up the old heater, returned it the the manufacturer for warrantee credit. Brought the new replacement back installed it efficiently and professionally in about two hours time. Call them for a quote. They will honor it and it will be much less than you ever thought. We need more businesses like this in Las Vegas.
Jonna S.
Jonna S.
11/27/2015
AMAZING customer service!
As bad luck would have it, my water heater started leaking the eve of Thanksgiving around 5 pm and by 6:30 pm, I had an appointment for the next day Thanksgiving Day from noon to 1 pm with Water Heater Pros!
Thank you Charlie for the amazing service installing my water heater while educating me on future preventative maintenance tips but most of all, I forgot to Thank you for the bottom of my heart for your service to our Great Country of the United States and for protecting the freedoms that has given me the opportunity to be extremely Thankful every day!
JS
Cheryl A.
Cheryl A.
03/02/2016 12:00:00 SA
Fantastic all around! Our water heater died and these guys came right away! They arrived on time, stayed on budget, worked quickly and didn't leave a mess. Now we have all the hot water our little hearts desire!
Sekka C.
Sekka C.
04/07/2014 12:00:00 SA
First time home owner and first time disaster with a water heater. I had no clue who to call or that I should probably have started with some details, like capacity. In my frantic search of the internet, the first thing I noticed was all the paid advertising based off my key word search and my skepticism immediately set in. After a moment of pondering, I then thought of yelp* where reputation is allowed to better influence such decisions. Like many other choices, I had my doubts when I saw all the 5 star ratings for Water Heater Pros but felt more at ease after glancing through some of the many and recent reviews, so I made the call. Of course I panicked once again when they asked me the size of the water heater but was quickly reassured when I answered 2 easy questions like the size of our home and the year it was built. With a tone of confidence and without any obvious delay of page turning or key tapping to find the answer, I was advised of the type of water heater most commonly used. Yes it was gas and if it wasn't right before, then I felt it would be correct now for our home.

I was quoted a price that sounded very reasonable which included labor, delivery, installation, and disposal of the old wreck. I asked which forms of payment they accepted and made the appointment. Within 24 hours and on time, Shane arrived and got right to work. His professionalism seemed immediately obvious and round about an hour of time, he was finished. He had already set the temperature of our new water heater and informed me of the optimal setting for uses like the dishwasher for proper cleaning power. Because I felt I could have easily been charged for a whole lot more, given my obvious lack of knowledge about the whole experience, I expressed my gratitude with a little extra on the side that he could use, instead of a gift card, where ever he chose.

We are very pleased with the results and would highly recommend Water Heater Pros to anyone who wants the job done right the first time.
Sharon W.
Sharon W.
4/24/2018
I understand why Water Heater Pros are so highly rated. Water heater pilot went out on Sunday 4/22. I called Water Heater Pros Monday morning 4/23, spoke wit Justin, and they were able to set an appointment for the next morning. Came out during time quoted, quickly identified the problem and had the part on the truck. Part was under warranty by the water heater manufacturer, so only had to pay for labor and was able to use the Yelp discount. Technician was efficient and professional, paid a fair and reasonable price. Work is covered by a one year warranty. Very happy with Water Heater PRO's, highly recommend them
Marice S.
Marice S.
1/22/2015
Water Heater Pros are the best.  Our water heater pilot light would not stay on and had to be relit daily.  We called and one of the workers came out and told us our water heater needed to be flushed because all kinds of gunk can accumulate in the tank.  Who knew?  When you buy a water heater they don't usually tell you to flush it out every 6 months!  The tank was flushed out and worked good as new and we got a helpful hint in the bargain!
Wade S.
Wade S.
01/03/2017 12:00:00 SA
Was Christmas Eve 2am in the morning and found out my water heater was busted.  I requested quotes from 9 different plumbing company's through the yelp app.  Charlie responded the fastest.  Even if the business was closed on that day.  He explained and quoted cost over the app which made it easy along with there 5 star rating, to decide to go with them.  Not only they offer competitive pricing, it's also backed up with a 2yr labor warranty as well.  They were closed on Christmas Day, but Shane and the crew came out early the next day to replace the water heater they were fast and polite.   Another satisfied customer here.  Thank you, the water heater pros.
Donna B.
Donna B.
6/30/2017
These guys saved me. I'm selling my house and the FHA inspector is coming at noon. I find out at 8pm  the night before that I need earthquake straps on my hot water tank. I find these guys on yelp and decide to call them at 7:15am the day of inspection. They call me back within 10 minutes and set up an appointment for 930.am. They show up at 830am and have everything done in less than a half hour. Service was $125. Well worth it. Im always calling them when I have hot water tank issues. They were professional,  nice and very efficient.
Jeff A.
Jeff A.
07/12/2018 12:00:00 SA
Woke up this morning to a cold shower. Found water in the pan. Needed to replace the hot water heater. Found the Water Heater Pros on Yelp and called them up first thing this morning. I spoke with Justin who was incredibly helpful and gave me an estimate over the phone. We spoke about my needs and what I currently had. I scheduled my appointment for today as they had a spot available between 11 and 1pm. I received a call from Charles a little after 9am. Charles stated they had a cancellation and could be by in about a 30minutes which moved my time slot to much earlier. Outstanding! Charles and Kevin arrived on time and were professional, courteous and informative. They wasted no time replacing my water heater and even a valve and piping that was corroded. They took the time to answer questions and provide tips on extending the life and maintaining the new water heater. The whole process took them less than two hours start to finish. They took all the old parts with them that they removed and cleaned up the area before leaving. The new water heater is a much higher quality than you'll find on your own and the workmanship was great! Charles and Kevin were very personable and worked while carrying a conversation. They seem to really care about their work, their clients and the business image they present. If you find yourself needing your water heater replaced, I highly recommend you contact Water Heater Pros and give them your business. You won't regret it. No offense Charles but, I hope I don't need your services again any time soon, If I do, I will be contacting you again! Thank you, your staff and your business for your professionalism and craftsmanship. I greatly appreciate it.
Jessica S.
Jessica S.
2/24/2016
I communicated with these guys by phone and email. They were very friendly and quick to respond to all inquiries. However, they weren't able to immediately come out.

I was initially quoted $950 (before physical assessment), which included installation of a 50gal, haulaway, and permit. When they came over to assess the situation, they told me that the only water heaters which would fit are Kenmore and Whirlpools. I definitely did not want the Kenmore, because I've had trouble with them (4 broken in 12 years). Selected the Whirlpool and found out that it would now be $100 more and only 40gal. I was sad to hear that. They also would not be able to install it until the next day.

I ended up paying $1205 because I chose the extended warranty for 10 year parts and labor which cost an additional $200, but had the Yelp deal where it was $25 for $50. Even though I wish there were more options to fit in the space, so that the price would have been closer to the initial quote (w/o extended warranty), I guess it's not really their fault that there aren't. Therefore, I'm going to still give them a 5-star for being fast, friendly, and honest.
Randy M.
Randy M.
8/14/2017
This is a great company. They are licensed, bonded and insured, priced right and most importantly.....ETHICAL!!! In Las Vegas, that is saying a lot. Two other companies wanted to charge me $1,350, Water Heater Pros charged me $955 and that included the permit. I called on Sunday, they were out on Monday and......on time. Need a water heater?? Go to these guys, they're the best. I sound like a commercial, but they are the real deal!!.
Susan E.
Susan E.
6/18/2019
My water heater stopped working and was leaking. I called water heater pros and they were here within one hour. My current water heater was less than 2 years old, but They explain to me that the rod was defective and not collecting any rust like it was supposed to. When they 1st drained it nothing but rust poured out which is a very bad sign. In less than 2 hours they installed a new water heater in a very professional and friendly a manner. I strongly recommend this company. I could not have had an easier transaction in the price was on point.
Jennifer K.
Jennifer K.
5/27/2023
This company is wonderful. I am always grateful and loyal to anyone who is honest and does a great job. I originally Called desperate when my water heater busted in 2017. It was replaced promptly with a beautiful new one. About a year later on Christmas eve we had an issue with something on it and I was blown away that someone answered the phone at 8pm and actually came over on Christmas Day to help with it. I would be loyal forever due to this alone. I've referred about 8-10 friends to this company because of this amazing service and I will continue to refer to them, however I am truly sad that I needed to find another company today to service my needs. That is the only reason for 4 stars now instead of 5.
I came home to a leak on a Friday evening. It's a Friday before Memorial Day at that as well. I called them-as I have them saved in my address book and got the answering machine that they are now closed on weekends but a number was provided so I could text them. That's great. I do love a good work life balance.
I sent a text and received a response in the morning. They would be closed until Tuesday unfortunately. I asked if they offered emergency services. I've loved this company so much I was willing to pay extra for them and was told no.I also asked if they could refer me to anyone who could help and was told no as well. This, unfortunately had led me to have to look at other companies for assistance as I cannot wait until Tuesday to get this issue fixed. I may use them again but I've received amazing service from this new company as well and I feel that WHP may have lost a very loyal customer. I wish the circumstances would be different or maybe also me type of emergency service were offered. I was pretty shocked since I had someone come out on Christmas before but now couldn't even get anyone to come help on a Saturday morning. I'm a 24hr town, I guess I just need to find someone more available and that is what drew me to them originally.
Jesse G.
Jesse G.
10/07/2013 12:00:00 SA
Recently realized my Water Heater was dying. Called these guys and planned to have the water replaced a month later. They kept the appointment and arrived on time. Answered all my questions. Had an issue a day or two later and they immediately returned to fix it. Then they gave a follow up call the next day to make sure I as happy with service. Would recommend!
Dave H.
Dave H.
07/11/2016 12:00:00 SA
Look no further folks...these guys are it!  I spoke to Sid earlier in the morning and he told me he would get back to me in a couple of hours.  Steve and Andrew called prior to coming over and made that commitment work.  We talked about 3 options which were presented by the experts, my wife and I decided based on information and reviews I had done earlier.  They carry the top 3 brands in water heaters (on the truck) so you get immediate service...and quality equipment....there is NO WAITING.  They get to work and get the job done. Once the job is finished, they do a thorough review (with you) how it works.  They answer any questions and your good to go.....Hot water at last !!!!!  Hat's off to Water Heater Pro's.....you guys are the best. Thanks again to Sid, Steve and Andrew for a job well done as promised.
Catharyn R.
Catharyn R.
07/05/2017 12:00:00 SA
Instead of going with the company my home warranty assigned (with earliest appointment 2 days away with no hot water) , we called Water Heater Pros who had a guy out in 1.5 hours! They carry parts in stock so we didn't have to wait longer with no hot water for something to be ordered.

They are in my contacts and I will be calling them if I have any issues with my water heater in the future! Thank you!
Stephen K.
Stephen K.
10/18/2014
Absolutely the best!  if you are having problems with your water heater you need not look any farther.  I called at 9:20 and by 10:45 they were here.  Polite, helpful and very competitively priced.  You can't go wrong with these guys.
Janet R.
Janet R.
3/21/2015
HIRE THESE GUYS!!!!! Seriously, after several phone calls to other companies and Home Depot, I can only say WOW! Great customer service, a ton of knowledge and the most reasonable price by a licensed contractor. After diagnosing my problem over the phone, Charlie was on time, very professional and gave me the bad news gently...my bottom element had corroded to the point where a new heater was needed. He showed me the part and was able to fit me in the next morning for a replacement heater. He also took the time to show me how to prevent future problems in the future. Terrific company, worth waiting for if you're in need of service.
Kam U.
Kam U.
6/24/2016
Friendly, fast, and down to earth. I called them mid-day on Tuesday to replace a water heater. They were booked for the rest of the day, said Wednesday, between 9a-10a.

I was expecting like all other service calls that he'll be there at 9:45-9:55a... nope, was there at 8:55a.

Replaced my 11 year old American Water Heater 40ga unit with a Bradford White 40ga for $855, with permit. My install was pretty simple, so I imagine if you had a more complex system, cost will be different.
Norm K.
Norm K.
12/12/2018 12:00:00 SA
Yelp comes through again.  I had a water heater that had died.  I called a man who used to do this kind of thing for me.  When he didn't return my call in 8 hours, I checked Yelp and picked two companies with high ratings.  I called both.  Water Heater Pros was the only one who returned my call--in less than an hour.  I have several Yelp friends who rated them highly and I knew I'd be in good hands.

The next morning, a few minutes before 9 AM, Shane was at the door ready to install the new water heater.  We chatted while he did his work and he answered some questions I had about the new heater.

He was very capable and did a quality installation!  As of yet, neither of the other two ever returned calls.  That's really poor business.

If you want to get yourself in some hot water--the legal kind--call Water Heater Pros.  You'll be showering in hot water in no time at all.
Jason L.
Jason L.
8/20/2018
Justin and Charlie are very nice and honest! My water heater broke down on Friday night, quote 10 businesses on yelp, they are the most honest one that replies even suggested me two big companies if I need it to be fixed on weekend. Called them Monday morning, 2 hours later Charles came, 15 mins later every fixed.  Great business! Great job!
Jennifer W.
Jennifer W.
8/25/2019
I had the pleasure of using Water Heater Pros' services recently. Everyone I encountered was very helpful and gave me options to get my water heater situation taken care of. Charlie came and replaced my water heater as well as took care of the disposal of my old unit. He answered all of my questions. It's nice knowing that I have a properly installed water heater. Someone from the office even contacted me after to see how things went. It was very smooth. I would definitely use again and recommend.
Sara S.
Sara S.
12/07/2013 12:00:00 SA
The ONLY company in town to use for anything water heater related.  Had my water heater replaced for $650 (other companies quoted between $800-$1k).  Charlie and Shane were awesome- straightforward, on time & super honest.  Highly recommend.
Joanna B.
Joanna B.
6/17/2013
Extremely prompt response and professional and efficient service!  Water Heater Pros went to our rental home within an hour of our evening phone call, diagnosed the problem and replaced the leaking water heater the following morning.  Thank you!
Donna Y.
Donna Y.
04/12/2018 12:00:00 SA
Called Water Heater Pros about 6:30 in the evening after gas company confirmed there was a leak in my gas water heater.  Gas company turned off my water heater and explained the control on my 8 year old water heater was bad & leaking gas.  
Within a few less than 5 minutes, Water Heater Pros called me back.  I was able to text them photos of my water heater and connections. He quoted me a price and had me scheduled for the very next day between 11 and 1.  Techs arrived about 11:30 and did a great job with the install.
They also advised me on best way to flush my water heater every 6 months.  Other than having an unexpected expense of replacing my water heater after only 8 years, I'm very happy with Water Heater Pros and their service.
Frank P.
Frank P.
10/27/2018
These guys are the epitome of excellence. I am truly grateful to Water Heater Pros for doing an excellent heater replacement for me. They were prompt, efficient, courteous and obliging. Customer service was their byword and the cost was not unreasonable either. A sincere thank you to you guys and you would get my highest recommendation any time.
Sleazy T R.
Sleazy T R.
06/03/2014 12:00:00 SA
I called water heater pros on Monday, explained my issue and they more or less did an over the phone assessment and gave me an estimate of the job. They said they would be out at 2:00 the following day. Let me tell you these guys know how to run a business. Not only were they there on time but a few minutes early.
The estimate they gave me on the phone was right on target. They even did a few extra things and the price stayed the same. I would recommend this company over and over again. These guys should teach other companies on how to keep customers and gain more. Well done WHP well done. I will call again without hesitation. If you read this save yourself the headache of calling around and just call water heater pros. Thanks guys!!
Bethani E.
Bethani E.
06/09/2022 12:00:00 SA
Needed 40 gallon water heater replaced on the 2nd floor. Requested quotes from a few companies and Water Heater Pros came in around the middle with pricing. I decided to go with them based on reviews and appointment timeframe. Be sure to have pictures of the current unit, dimensions of where its located and its location in the hose ready to go for a more accurate quote. Although there were a couple hiccups with scheduling, Kristen made it right. Clark was professional, knowledgeable and got the job done. The old one had a prior leak, corrosion and was on its last legs. Glad they were able to get the new unit installed to avoid a potential problem in the future. Thank you and would definitely recommend their service or hire again in the future.
G M.
G M.
10/03/2013 12:00:00 SA
Great experience!  When I called I had to leave a voicemail and I thought here we go.  Surprise...I heard back 5 minutes later.  I was quoted $705 for everything including hauling the old water heater away.  They showed up an hour and a half later and have everything installed in about an hour.  Our techs were Shane and Kevin.  Both were really nice and very professional.  I highly recommend this company!  

WHP keep hiring techs like Shane and Kevin!  They are making you shine.
Michael U.
Michael U.
05/04/2017 12:00:00 SA
Efficient and fast to communicate, whether via phone or on the Yelp! competitive bidding program, Water Heater Pros managed to install a new heater at about $100 under the competition within 48-hours.  2-years labor warranty, 6-years on the unit, installation and haul of the leaky 50 gallon heater for under $1000 and about 3 hours labor by the pleasant service man.
Casey S.
Casey S.
7/30/2017
We didn't actually use their services but I reached out for an online quote and spoke with Charlie. He was super patient with my thousand questions and answered everything we needed to know. It's always great to get superb service -thank you so much Charlie!
Sioux K.
Sioux K.
1/16/2014
A coworker had her water heater crap out on Christmas week and texted me while I was out of town to find out who I used since she knew I was so happy with their service.

As soon as I got back to the office she was at my desk They're just so nice!  And they set up the appointment so fast!  She couldn't be at the house so her boyfriend went over to be there for guys.  He called while they were stilll there to tell her how much he liked them and how sorry he was that he didn't know about this company last year when his water heater went out.  

They both were impressed and will be referring WHP's to anyone in need of a repair.
Andrey V.
Andrey V.
07/06/2017 12:00:00 SA
I've used WHP before, and I didn't leave a review, because I don't believe i them... but the fact is that I always check them first when I search for a contractor. Very good professionals, accurate and nice. They are my go-to guys for anything heater related. Thanks!
Michael F.
Michael F.
12/11/2018 12:00:00 SA
Called because I had no hot water (due to me shutting off the gas which extinguished the pilot light). I was pleasantly surprised that they tried to help me resolve my problem via Yelp Messaging and Text at no charge. They gave me the instructions on how to relight the pilot but unfortunately it did not work. They were able to come out to my home within the hour and determined the sparking mechanism to light the flame was not working and replaced it.

I think all the positive reviews speak for themselves. I will use these guys again.
Crystal S.
Crystal S.
05/12/2019 12:00:00 SA
There's a pool in my backyard from my water heater  pvc drainage and I went onto yelp and found these guys, after reading through all the reviews I decided to reach out and ask for a quote. BETTER YET, they offered me a solution without even having to come out! We are definitely doing what they suggested to us and if it doesn't work? Well, I have no problem asking them to come out and have a look at the water heater. I absolutely appreciated the fact that they were so willing to help and not just take us for our money

****UPDATE!! Because they were awesome from my last experience, when my mom's water heater needed to be changed out, I sent over a yelp message, and by the next morning they were at her house replacing it for her no hassle!!!! And I forget the technician's name but he was awesome to talk to! Great people and will definitely be recommending them to family and friends!! *****
Marlene M.
Marlene M.
05/01/2018 12:00:00 SA
I can't say enough about Water Hester Pros. their price, availability, promptness and professionalism are top notch. They came thru twice for me and  I would not hesitate to use them again.  Thanks Justin!!!!
Ryan R.
Ryan R.
04/11/2016 12:00:00 SA
Great prices, great people, & knowledgeable staff. I had my hot water heater go out and called for service. Just by describing the problem the phone, the technician knew what the problem was and came out to my house with the part on his truck. Within 1 hour, I had hot water again. I paid less than half of what another plumber was trying to charge me! Thank you hot water pros!
Ian A.
Ian A.
12/26/2017
There's a reason after 146 (now 147 reviews) they have 5 stars, this company is on point.  From the timeliness of responses, to the appointment time, and friendliness and knowledge of their representative arriving at my house, this company is a must for your water heater needs. Thank you sooo much!!
Stacie F.
Stacie F.
3/26/2018
Great experience from start to finish. Reasonable rates, friendly, fast and efficient. Job well done!
T F.
T F.
01/04/2015 12:00:00 SA
Our water heater started leaking yesterday morning. After getting all the logistical problems worked out, Water Heater Pros said they would be out between 11 & noon on Memorial Day. At 10:59, Shane pulled up, went over everything he was going to do, & was done right at noon. He was a pro from start to finish. Your company is lucky to have a knowledgeable, friendly guy out in the field.
Shirley B.
Shirley B.
01/06/2014 12:00:00 SA
The five star reviews are for the most part right on point. My decision to pick Water Heater Pros out of the 2 others I was considering  were based  mostly on Yelp reviews from reliable Elite Yelpers I knew.
 
Mr. B. noticed our 13 year old water heater starting to leak and asked me to find someone for him to replace and install a water heater. After researching, we called Water Pros, which gave us a quote on the phone for a new water heater plus installation.  It was pretty reasonable.  So the appointment was made for the next morning for them to come out.

Our installer showed up the next morning. Shane was very courteous and friendly.  Explained what needed to be done, also said he would clean up the area and also haul off our old water heater.  It took approx 45 minutes for the the whole process. He did the work as promised, there was no upselling, unexpected charges and we were charged the quoted price. In fact, there was a Yelp deal, but I chose to use the $25 off coupon I found on their website instead.
 
We're very much satisfied by the installation work done on our new water heater by these guys. In fact the water heater they installed was more energy efficient than our original one!  I feel I made the right choice and we are very pleased with Water Heater Pros. I would definitely  recommend them!
Maryanne D.
Maryanne D.
10/27/2013
This is true sincere customer is important business!!! From Charlie's initial visit to Shane's great care, these folks are GREAT and to be trusted!!! I will use this business over and over. Thank you Justin, Charlie and Shane for taking care of me step by step :)
Sheila G.
Sheila G.
7/22/2018
Water Heater Pros deserves the five-star reviews they have on Yelp. I chose them because of all the great reviews, and also from recommendations on the NextDoor site.

I got a quote online, and also by phone. They showed up on time, did a great job on the water heater replacement, and also showed us some things with the main water valve that may cause some problems in the future, due to sloppy work from the builder. It was an honest assessment and not an attempt to jack up a bill. Having been ripped off more than once for other appliance and home maintenance repairs, dealing with WHP was a breath of fresh air.

I can wholeheartedly and happily recommend them!
Chino P.
Chino P.
06/11/2016 12:00:00 SA
Very quick reply to my request and service was immediate. Quoted the job beforehand and that's what it cost. Arrived on time and finished promptly and everything works as expected. Would recommend.
Dana L.
Dana L.
03/07/2015 12:00:00 SA
They arrived on time and did an excellent job fixed my hot water heater issues and hauled off the old one even replaced some pipes that had rusted out at a very reasonable rate and were in out done in about an hour love these guys!!!!
Euni L.
Euni L.
09/07/2016 12:00:00 SA
They were able to provide a quote with the pictures I sent.  Which is soooo convenient! Other places have a few hour window for appt but these guys came right at 8:30am and finished by 10am.  I got a few quotes from the best rated yelp reviews and the water heater (2nd level - which cost more) was a $109 savings from the 2nd lowest quote.  Very professional too!
Elena C.
Elena C.
8/15/2014
awesome service!!!
i called them around 9:30am and by 11am Shane was here replacing the boiler.
they charged the exact amount and he was a great person!!!
kuddos to this company!!
Dave H.
Dave H.
09/03/2019 12:00:00 SA
They were quick, less expensive and painless. Kept their appointment time, communicated well. Especially appreciated this company after a bad experience with another terrible plumbing/ a/c company.
Dustin D.
Dustin D.
10/09/2017 12:00:00 SA
We had our 2 1/2 year old water heater quit heating water two days ago.  I called another company and was quoted some unGodly number since my water heater allegedly only had a warranty that covered the tank.  I called Water Heater Pros and the gentleman I spoke with on the phone asked a few questions and pretty much told me what was wrong and the cost.  They showed up promptly on time, verified the part was bad, replaced it and all is well.  Hats off to Charlie, the technician, who is a military veteran such as myself and his professionalism and sheer honesty cannot be beat in this industry.  I will FOR SURE be seeking these guys when it comes time for a repair and also water tank replacement.  Great experience.
Melissa G.
Melissa G.
11/16/2017
Thank you for a prompt reply to my original Yelp message and helpfulness on the phone when I called with my problem. (My 3-yr-old water heater suddenly wasn't making hot water and I couldn't get the pilot light to reset). I called on Wed morning and while they could have come out on the same day, my work schedule didn't allow it. So we scheduled for 8-10am on Thursday and the repairman arrived at 7:50am. I was soooo happy about that, as I need to leave for work at 10am. He did a quick test to confirm what I was told on the phone - that it was a faulty gas valve. 30 minutes later, he'd replaced the part and my water heater is fully functional again! These guys have clearly earned their high ratings and I'll be recommending them to anyone who needs water heater service. Thank you Water Heater Pros!
Vanessa E.
Vanessa E.
10/18/2018
When I called Water Heater Pros it was after hours, it rang for a bit and I hung up. (Expected, since again it was after hours) A few minutes later I got a call back. My husband explained the problem and they were able to help him over the phone. The man he spoke with was super helpful and easy to talk to (Wish we got his name). You don't see alot of companies willing to help the way they did, others would of taken advantage of the situation and charged some ridiculous amount to just look at it. We are thankful we came across Water Heater Pros on Yelp and now we know why they have such great reviews! Thank you for your help! We will definitely be using this company in the future if need be.
Clarissa C.
Clarissa C.
10/16/2013
Incredible! Water Heater Pros were not only the best deal in town, but also the most professional. Charlie and Shane were fantastic! After shopping around town and being quoted DOUBLE from other competitors, I knew from the initial phone call to Charlie that they were hands down the best in the city. They arrived within two hours of my initial call and were done within an hour from that. Very friendly, very knowledgeable, and overall a great experience. This is the third time in my life I have had to replace a water heater (yay vegas), and I wish I had known of their service the first time. I highly recommend Water Heater Pros! Thank you again to Charlie and Shane!
Stephen C.
Stephen C.
2/28/2014
Its nice to get service with a smile.  Very professional honest people.  They had my hot water heater replaced in less than an hour.  I highly recommend.  675 for the water heater installed.  Fantastic!!!!!!!!!!!
Nick B.
Nick B.
11/15/2019
Did not up charge for new valve pan or straps. He was in and out. He was courteous and respectful.
Daniel H.
Daniel H.
12/02/2018 12:00:00 SA
WOW!!! Justin and the owner Charlie with Water Heater Pros are amazing. This is my second experience working with them and they are truly exceptional. Communication with Justin is instant, he is super quick to return phone calls, texts and emails. Justin, Charlie and their team are professional, prompt, courteous, knowledgeable and their pricing is fair and honest. Thank you Water Heater Pros for being there for us!
Knick O.
Knick O.
10/24/2015
Recently my water heater went out, went to Home Depot, called various plumbers with no success. Called these guys, got a same day appointment and a reasonable estimate

Next day they came and installed a new water heater and it was a done deal

Warrantee was good, service was good and it was a very hassle free process. Since they only do water heaters it was a good choice
George T.
George T.
9/18/2020
Mom had issue with busted heater.   Saw reviews and called.   They came same day. Changed water heater.  Mom was happy.   They did a good job.  Clean and fair price.   Will keep card in a handy place.
Chris P.
Chris P.
11/04/2016 12:00:00 SA
We were extremely pleased with this company. The owner was the one who actually came out and was very honest. Instead of selling us a water heater that would have cost us around $900 , he told us he could just replace the filament. It's very rare these days to find someone who runs his company with such integrity .
Lisa S.
Lisa S.
01/12/2020 12:00:00 SA
We chose Water Heater Pros to replace our third water heater after looking through the reassuring Yelp reviews and texting the manager for a quote.  Their price was $5 less than the company we had install our last tank, but WHP's included an additional pan with a drain pipe under the tank that the other company charged $75 for.  We are so glad we went with them!  Anthony showed up on time and was so professional, pleasant, efficient, and informative.  The tank looks and works great. The earthquake straps they attached look far better than the previous ones.  Anthony also fixed a spot on our cold water inlet valve that was leaking and set up the tank for more efficient draining maintenance, for no extra charge.
Shawn L.
Shawn L.
11/20/2014
My water heater just stopped working one weekend. I called Water Heater Pros who was able to make an appointment very soon after. They arrived in the (small) time window they gave me. And after inspecting the heater and asking me questions, gave me a very simple breakdown of what could be the problem, the different approaches I had to try and fix it, and the cost of each. I never once felt pressured to pay for more than what made sense, there was no upsell. After agreeing on an option, the serviceman cleaned out my heater and replaced my burner unit. It was a fast response, a fair price and an effective fix performed professionally. When my heater finally goes for good, I'll be calling them for the replacement.
Juan P.
Juan P.
02/08/2017 12:00:00 SA
Efficient,  professional and reasonable.  My wife called them as my in law's water heater had broken.  Instead of a flat quick quote,  he asked for a few specifics to give as accurate a quote as possible (location,  current style of water heater including pics) with no hidden or additional costs. Charlie arrived at 8 am as promised and was done within two hours, again as promised. Charlie was courteous,  friendly and professional. I would use them again.  Highly recommended!!!!
Nick H.
Nick H.
10/01/2021 12:00:00 SA
Royalty Plumbing/Water Heater Pros was Great! The office manager Kristen was so sharp and great to talk to, the assigned gentleman, Rey/Roy came on time and replaced &  installed our water heater within 1.5 hours! Now we got a consistent nice hot water :-)
Diana B.
Diana B.
11/22/2016
Best customer service I've ever received. Looking at the attached photos you may see that people are willing to help, not only take your money like other businesses. They helped me for free right away, even though other companies would tell me they need to come and look at it and off course they would charge me even for such a little thing like reset the level of salt in the water softener. Thank you very much, Charlie :)
Nick J.
Nick J.
1/18/2019
A few days after Christmas, our 14.5 year old GE water heater cracked and leaked water in our garage. Terrible time to have that occur during the holiday season!  I found Water Heater Pros on Yelp, I read the stellar reviews and gave them a call around 8:30am. I gave them the size of my water heater. The tech was up front with me, giving pricing on what the water heater would cost, the cost of the Henderson permit, and the cost of new water intake connectors if needed. They said they could be out between 10am and 12pm. I was shocked when they showed up at 10:07am ready to roll! The two techs had the new professional grade RUUD brand water heater installed in an hour! The fact that Water Heater Pros ONLY installs water heaters (no other plumbing work) gives you distinct advantages: better prices on professional grade units due to volume of installs, faster response times, and faster and more complete installs. The techs used a really cool RIGID copper tubing crimping device for the pipe connections. They replaced both my water intake connectors. Everything was cleaned up and is now up to current water heater code. Very pleased, highly recommended!!
Noel A.
Noel A.
6/13/2013
They were on time and fast. Charlie came and looked at the water heater and told me it needed to be replaced. An hour and a half later a tech was out with a new water heater.  40 minutes later the water heater was installed. Friendly, professional and efficient.
Shari T.
Shari T.
8/23/2017
They were great. Showed up the exact time that they said they would!!! Charlie was very informative and professional. I first got a quote through yelp and it was in the range that was stated. I would definitely recommend this company to friends and family (already have)
Peter P.
Peter P.
04/08/2014 12:00:00 SA
As most of these reviews probably start, my water heater burst without notice.  I called several companies and most wouldn't even give me a general idea, let alone a quote over the phone.

I saw this company had good reviews so I gave them a try.  They answered my questions over the phone, helped me decide the model as a replacement, and came out first thing the next morning to do the job.  Workers were professional and courteous.  Very satisfied with the service and the price.
R2 D.
R2 D.
12/20/2019
Just a heads up Yelper's, I have a rental property in Vegas and needed a water heater replacement but they don't go onsite to give estimates because they dont dont charge to go out there. So basically you'll need to take photos. It's an inconvenience for potential customers if you don't have a camera handy.

Receptionist said that they don't repair water heaters and that they just replace them. It was a little confusing over the phone but it sure sounded like she was trying to get around this or avoid this call. I asked that since they don't go out how can they give me an estimate so I just said, fine what does it cost to replace the water heater?, she then went on that she couldn't do that because they have to know more details about the situation. Lol, as you can see it just got all confusing.

If you want your money well spent on a water heater service you may want to call at least 2-3 other companies. I believe that a successful company works hard for their money and will provide an excellent service to you no matter what or at least have a system in place so that it doesn't sound like they're too lazy to go out and give you an estimate. This type of manner makes the company look bad and makes their company look as if they're not doing well.

I went with another company and paid for the trip charge which will go towards my repairs needed.
John B.
John B.
6/25/2015
Monday morning my water heater broke. Choice assigned A and R plumbing to come out. They did that afternoon. The following day, after giving them a substantial tip, I never heard from them. So, I called Choice who informed me my claim was denied because I had neglected to read the small print in the back saying they only cover parts, not tanks! (What is a water heater but a tank??) Wed. Home Depot's price to replace & install it was $1,800.00. Before I could write a check, a friend tackled me and said call these guys. I did. At 7pm. Wed. am at 9 they showed up to tell me they'd replace it the following morning at 9 with a better American made unit with a longer warranty, and haul away the busted A.O. Smith. By 9:20 this morning, Charles and Shane, 2 of the politest professionals I'd ever met, were done. Hours later I had the greatest hot bath. If Yelp offered more than five stars, I'd be giving it to these guys!
Andrew R.
Andrew R.
02/05/2014 12:00:00 SA
They were fast and the price was fair.  Called and they came out right away and installed a new water heater.
Matt B.
Matt B.
12/08/2017 12:00:00 SA
I simply cannot overstate how amazing Charlie and his company are.  I've never been treated so well.  they installed a new water heater for me back in April and recently had to come back to help me with an issue that likely wasn't even their fault. I would recommend them to anyone and everyone who needs their services.  They're friendly, they go the extra mile for customers, their prices (for both parts and service) are more than competitive, and I'm proud to say I now call them personal friends of mine. Hire these cats, they're the best there is.
Shao L.
Shao L.
6/20/2015
My water heater suddenly stopped heating a couple of weekends ago.  Gave these guys a call based on all the good Yelp reviews on a Sunday morning.  To my surprise, call was answered by Justin, who was both polite and knowledgable.  He asked me some pertinent questions, knew based on my model number what I had, made a preliminary diagnosis, and scheduled someone to come out and have a look that same day at no up front cost.  

Charlie called me in advance to tell me he was coming, and showed up early.  Wow.  He was able to diagnose the problem in a few minutes.  The part (gas control valve) had to be ordered (under warranty), but he had an old one in his truck that he installed for the time being so we wouldn't be without hot water.   He told me they would order the part first thing Monday and I would be charged labor + shipping on the part only after they received and installed the new part.  

I got a call later that afternoon to follow-up.  Charlie owns the company and still has his employees call customers to follow up on his service.  Awesome.  I got a message the next morning that the part had been ordered and what the cost of shipping would be.  I got another call about 2 weeks later that the part had arrived (he told me it would take a while), and they could install it the following day.  They took care of it the next morning.  No fuss.  

This is how business should be done.  Great job Water Heater Pros.  Keep it up.  I am referring all my friends!
Mike S.
Mike S.
09/09/2017 12:00:00 SA
Spoke with them on Friday afternoon and they were out at 9am the next morning. Finished by 10 am.  Shane was exceptional and I would reccomend them, price was better than most. Warranty replacement with no hassle.
Jason r.
Jason r.
02/04/2018 12:00:00 SA
I had no hot water at my home and its always stressful anyway.I looked on the internet and its an expensive job.I went to yelp and put in 11 quotes and received quotes ranging from $800-$2200 to replace it and Water Heater Pros was the lowest and had all positive reviews on yelp.The owner had me text pictures to the technician that was actually on A job at 5am.He got back to me with a great quote and guaranteed me he could come over and promptly fix it in a couple of hours on Super Bowl Sunday.The technicians name is Charlie and he showed up earlier than promised and inspected the unit and said he could probably repair it for $200 instead of replacing it.He fixed it in about less than 10 minutes time.I appreciate this mans honesty he was very nice and honest and thorough and prompt and helpful and saved me a lot of money.in Las Vegas its hard to find honest people and businesses.Any other company wouldve told me to replace the unit for $1500-$2000 and rip me off.i strongly recommend this company and Charlie
Connie D.
Connie D.
12/30/2017
So rare anymore to receive old school, honest-to-goodness customer service. I requested a service appointment from Water Heater Pros via Yelp messaging regarding the noise ours was making. Instead, Charlie simply recommended we flush it out to get rid of the sediment. Of course, it worked. But obviously, what he could've easily done instead was send someone out to collect service charges for a simple flush we could do ourselves. Because that's what we're all used to, right?

Thank you, Charlie and Happy New Year!
Diane N.
Diane N.
4/26/2018
Just had my water heater replace.   Highly recommended.  Professionally  from start to end.
Ss S.
Ss S.
7/24/2015
Water heater broke early in the a.m. and this being our first time handling a situation like this we quickly made phone calls at 7am. Water Heater Pros answered our questions the quickest, scheduled an appointment the soonest and gave the most affordable quote. For a 40 gallon water heater, we paid $750 for everything which included the coupon. The customer service was awesome! Friendly, quick and left with a tip: every six months, drain it and the water heater will last longer. Thank you!
Melissa C.
Melissa C.
09/01/2020 12:00:00 SA
I called them at about 11am to see if they can replace my water heater that just went. They scheduled us for the same day between 2-4. Junior came out that same day and changed out our 50 gallon water heater in less than hour. He was awesome!  Highly recommend this company!
Som S.
Som S.
4/29/2019
My water heater was leaking and a service technician came out and told me that it was broken and needed to be replaced. WHP has a five star rating, so I messaged a few companies. WHP had the best quote. Charlie contacted me within 20 mins. The communication between us was excellent with quick responses. WHP came out the next day at 9am as promised. The price was as quoted and no extra charge. Within 45 mins they had the new water heater installed and running. Very professional crew.

I would like to thank Charlie and WHP staff for their excellent work. I would definitely recommend WHP to anyone who needs help with their water heater.
ronald l.
ronald l.
06/09/2021 12:00:00 SA
A fair price, on time service, honest and trustworthy.

Since my water heater burst at 5:30pm on Friday, I did have to wait till Monday and that was understandable for sure. The Tech arrived right on time, took the time to show me what was going to happen. Upon completion he walked me through his work, taught me how to perform preventative maintenance on it to prolong the life (I had no idea) and did not leave until he was sure I was satisfied. Such a great experience, Thank you!
Randy S.
Randy S.
2/15/2014
My water heater began leaking in my condo on Christmas Day. Can't say enough good things about these guys. They replaced my leaker with the proper unit and did a very professional job at a very reasonable price. I recommend them highly.
Holly M.
Holly M.
04/12/2022 12:00:00 SA
I would highly recommend!! They responded quickly, and also put in the hot water heater the same day, even though it was not an emergency. Clark was very nice AND also did the job by himself, and was very professional and knowledgeable. I'm very happy with the work. Nice job!!
Jim J.
Jim J.
11/29/2019
Excellent customer service.  They provide a warranty with every water heater they install.  After one year, they replaced my water under their warranty.  Not sure why their water heater only lasted a year, but they stand behind their warranty.
Eddie R.
Eddie R.
07/08/2016 12:00:00 SA
Job done on 7/7/16

I want to thank Charlie and Water Heater Pros, the appointment was set for 8:30 in the morning and he still managed to get here earlier than that which I appreciated.  Once here, he completed the job in about an one hour and a half.

He came in, didn't diddle daddle, saw the problem that the water heater needed replacement and did the job.  They quoted us a price a week or so before and even after having to do some adjustments only still charged us what we were quoted.

There was no nickel and diming like the previous company we tried using (whose name I shall not mention *cough cough* Union Plumbing) who found a problem every which way and wanted us to pay for some ridiculous charges.  I found out one of those charges of $150 was for a part that was only $3.  Not $5, $3 dollars.

So yes I am ecstatic and happy that I was able to pay and give money to a company that's well ran, professional and that knows that money does not grow on trees.  Truly appreciate a company having been mindful of how some of us work hard for our money.

5 Stars for service and professionalism!!!
Belinda B.
Belinda B.
6/25/2015
My dear friend's water heater broke over the weekend and even though I don't live in Vegas, I went immediately to Yelp to help find the best Company.  Before he could get ripped off at Home Depot or by another Company, I told him to call Water Heater Pros.  They came out right away and diagnosed the problem and charged him HALF what the other estimates were, replacing with a brand new American Made unit that very next morning, even cleaning up and hauling away the old one.  My friend was delighted and has the hot water restored, and at half the price he thought he'd have to pay.  Call Water Heater Pros, these guys ROCK!!
Jennifer T.
Jennifer T.
11/20/2020
My 40 gallon gas water heater had a leak so I called my home warranty who sent out a different company. They quoted me around $1400 which I wasn't happy with so I went on yelp and contacted 5 companies for quotes. 2 companies provided me with a quote without even asking for pictures which is a red flag. Water works responded very quickly and I was put in contact with Kristen via text. I was able to get someone to come out based on my schedule and was given a 2 hour time frame. I would have preferred a text saying that the technician is on the way instead of having to wait around. I told Kristen the other companies said I needed a short water heater and she said I did not. The technician came out and was about to install a regular sized water heater until I said, I think I need a short water heater. He measured and ... that is exactly what I needed. They had one in stock but it took another 30-45 minutes or so for him to get it and come back. He drained the water out of the old water heater in the meantime.

The process was fairly quick and pricing was good, but I'm not entirely happy with the outcome. It took him maybe 30-45 minutes to install the new tank. He changed out 3 of the old pipes and installed new ones, also connected a drain pipe to my drip pan. However, the water heater is bigger than my old one and he scraped the sides against the pipe causing it to be scratched and a little dented. I'm not worried so much about the water heater, but I am worried about the pipe. I think that the water heater is too big for the space and the closeness to the heating system is concerning to me. Although to be fair, the old water heater had about 1.5-2 space.This company was recommended by a different company who was unable to do the job so it's disappointing. I could have gone with a different company instead, who did come out and measure everything properly first. I am almost certain it will not pass inspection. I almost had a heart attack when I received the receipt since it had another company listed, Royalty Plumbing, but its the same company.

However, the tech did provide me with instructions on how to  flush the water heater, which you're supposed to do annually! Payment was easy and done via phone. There is a 1 year warranty on labor and 6 year warranty on the water heater itself.
Kerry C.
Kerry C.
8/18/2017
Excellent customer service!!
They came in, installed and were on their way quickly!
All were very professional and courteous.
Shaun Y.
Shaun Y.
6/28/2018
Prompt reply.  Good cost.  Was able to install new water heater the same day that I called them for quote.
Paolo C.
Paolo C.
07/08/2020 12:00:00 SA
The service was as good as it gets.  The water heater was installed while the old one was removed, and everything happened without me even noticing they were there.  They pointed out why the old one leaked through the floor, and showed me that they fixed that problem from every happening again.
Keoni A.
Keoni A.
05/11/2019 12:00:00 SA
Awesome customer service! I called a couple of companies for quotes to replace my leaking water heater. Some told me that they had to send out a tech to do an evaluation What for!? It's leaking and I need a new one installed. I was able to send pictures to WATER HEATER PROS of the heater and they where able to tell me everything I needed to know. They even checked if my current water heater was under warranty, my heater was still covered under the warranty and it save me a ton of money.

Charlie came out to my house right on time and he went above and beyond to help us out. Unfortunately I had a water softener that was blocking the path of the water heater and he was able to take that out of the way, change out the water heater with a brand new Bradford white 40gal, he even upgraded the connectors to the water softener!

Low price, awesome quality service, and quick turnaround time!

Choose WATER HEATER PROS!
Kris C.
Kris C.
04/01/2014 12:00:00 SA
I could not say enough good things about Water Heater Pros!  They are timely, efficient, friendly, honest --- you name it!   There is no competition for them here is Vegas--- they are the ONE!  Stop looking,  call them!
Seigo T.
Seigo T.
5/19/2023
Fast response. Upfront estimates. Prompt service.  That's all we want and all they have.
Paul C.
Paul C.
04/10/2018 12:00:00 SA
What a company. Do not believe me? Try to believe the other reviews here. These guys are responsive ! Justin, the guy on the phone is professional but, not the most personable in case that matters. He is straight to the point. Got me scheduled first thing Monday Morning after talking with him Sunday afternoon late.
Shane and Kevin were here ON TIME and went straight to work. Super friendly and extremely knowledgeable. I was drained, installed, brought up to code with no extra fees that others charge in a little over an hour. Many Other companies will charge you extra for being brought up to code. You may say these guys included it in their pricing. Maybe. But, they charge less anyway and are so simple to work with. I do find them to be ethical. I would suggest shopping around if you feel the need but, if you do, come back and let us know if you wasted your time looking elsewhere, I am betting you will find this to be the case.
Fast, knowledgeable, ethical, well priced, and second to none in my opinion .
Thank you guys many times over! And Shane and Kevin ROCK !!
OOPS. forgot something VERY important. Send them a couple of picture emails and they priced it within minutes ! AND, came in at the price quoted. How easy is that ? Some others do this but, no telling if the price quoted will be what you pay. These guys nailed it and their price and service cannot be beaten, in my opinion !
 Good luck in your search but, save yourself some time and money and sacrifice nothing in return
Judy B.
Judy B.
8/31/2017
Wasn't an emergency, but Charlie treated it like one and came same day with good pricing to replace our hot water heater. Many thinks for your professionalism and service!
Jim S.
Jim S.
3/24/2014
Water heater went out this weekend when I was away.   Called another company Hawthorne  who came out and quoted me a ridiculous $1900 to replace my tank.   Called Water Heater Pros who gave me a quote over the phone for under half of their competitors price with the same warranty.  They showed up promptly with three technicians and had it swapped out in around an hour.   It's great to meet honest businessmen,  so if your water heater goes south,  save some time and call these guys...  You'll be glad you did.
Mike P.
Mike P.
6/30/2014
These guys exceeded my expectations with their customer service.  If you knew me you would realize how high of praise this actually is.
They showed up earlier than promised because the tech was in the neighborhood.  Turns out my issue which they had informally suspected to be a Bradford White warranty issue was a simple fix.  It was 107 plus in the garage yesterday and this caused a heat related safety switch to trip.  This reset switch is not referenced in the manual so I had no way of knowing it existed.  A quick reset on each of my units and they fired back up via the normal start up procedure.
So I ask the tech what I owe.  Nothing, just give us a call if it continues to be an issue and we will still fix it under warrant.
I really appreciated the way the do business.
From first phone call to fix was less than 2 hours.
Randy S.
Randy S.
12/03/2013 12:00:00 SA
I appreciate your advice fellow yelpers. I called Water Heater Pros this morning, left a message. I got a call back with in 5 minutes and had an appointment set for 1:00pm same day. Shane called me 1 hour prior to arriving as I requested, so it gave me time to come back home. Shane got it done in 45 minutes as promised, even with me talking to him and getting very helpful and honest tips that was slowing him down. I'd highly recommend Water Heater Pros to anyone, only if you want honest and trustworthy work. My only issue is I can't give more than 5 stars.
Thank you,
Shane and Water Heater Pros!
Beth S.
Beth S.
12/19/2018
Awesome service!! After reading Yelp reviews we called Water Heater Pros after receiving a high quote (when our water heater was under warranty still) from Action plumbing. They were the worst and even charged us a $20 fee to do nothing. Water Heater Pros were on time, did the work quoted for the quoted price  and were done within an hour (we had already drained the water heater). Very impressed with their professionalism and quality of work. Very honest plumbers which is hard to find. They will now be our new To Go To guys!  Thank you for helping!!!!
Henry H.
Henry H.
12/26/2014
I had them fix issues with my water heater that the previous installer made. They were able to fix the problem the same day with great customer service and a fair price.  This is the second time I have used them and I will continue to use them!
Lawrence C.
Lawrence C.
3/17/2014
Not going to write a very educated review here -

Basically we called on a Sunday afternoon.  They quoted us a rate and agreed upon a time to arrive the following morning.  They showed up ON TIME, not a minute late.   They did everything they told us over the phone and didn't charge us a single dollar more.  In fact we threw a little tip just because they didn't try to stick it to us.   And they were in and out within an hour.  And our water heater is back up and running.

I called several other services and they all couldn't even give a ball park range quote and it would cost a 50 dollar visit fee.  Water Heater Pro's went above and beyond - thanks to yelp and a friend I wouldn't have known about this place.  

Very honest, professional service - highly recommended.
Laura C.
Laura C.
1/31/2019
Working with this company was by far the easiest and best experience I have ever had. Called on Wednesday and scheduled for Friday. They called Thursday around 9 and said they had a cancellation and could be here today between 10 and 11. They arrived on time and had a brand spanking new water heater installed by noon. What an upgrade from the circa 1993 model we had. All the 5 star ratings are well deserved!
R. W. L.
R. W. L.
8/18/2013
I chose Water Heater Pros because of the good reviews on yelp.  All it took was one call and they took care of everything at a reasonable price.  I bought my own water heater at Home Depot.  Water Heater Pros picked it up, installed it at our rental house and hauled away the old one.  Fast service and as easy as it gets.
Charles H.
Charles H.
11/19/2018
I'm glad they're open on Sunday when my water heater developed leaks.

They came in on Monday promptly and their technicians replaced my old water heater without any incidences.  The whole experience was neat and clean.

They came highly recommended and they didn't disappoint.
Angel S.
Angel S.
07/07/2014 12:00:00 SA
I called 3 places on Yelp and got 3 quotes on the water heater not heating the water. This model does not have a pilot lite but an electronic ignition.  

The first plumber came out and told me the water heater was busted and had to be replaced.  The water heater is 7 years old and just fell out of warranty so I would have to pay completely out of pocket.

When I called Water Heater Pros, I spoke with Charlie and he told me if it's not leaking and the issue is just no heat, then it could be the electronic switch needs to be reset.  If that didn't work then it would have to be replaced. He gave me separate quotes on the resetting and the parts replacement over the phone.

They came out the following Monday and Charlie reset the  switch.  Took less than 5 minutes and the water heater was working again.  I couldn't believe it but was hoping that it would be the cheapest option.  Lucky for me it was and I only paid what was quoted over the phone.

Charlie was polite and professional and obviously knew more than the other plumbers that I spoke with.  I highly recommend them.  I can see why they have only 5 star reviews.  They simply provide excellent service.
Suzanne H.
Suzanne H.
9/25/2013
My water heater started leaking while under warranty.  I did pay for the labor to install new one but Shane at Water Heater Pros was great.  On time, informative, good clean installation.  Yeah a hot shower again,
Sue D.
Sue D.
04/11/2012 12:00:00 SA
Project: Install or Replace a Water Heater
Comments: I'm so impressed! I was on the Service Magic website no more than 5 minutes when I received a phone call from Water Heater Pros! I had been waiting all day for another company to call me back. They offered me the best price. The techs showed up right on time, completed the work, cleaned up and hauled off my old water heater! I couldn't be more pleased. Another company had given me an estimate which was $165 more! This company has no hidden charges, no b.s. I already have four friends requesting their phone number for future reference. You guys ROCK!!
Chesley V.
Chesley V.
6/21/2012
Replaced leaking water heater.  Call at 5:30 pm, they scheduled and were out at 8:30 am next day.  Work took just over an hour.  Great price, great service!
Michael S.
Michael S.
06/05/2017 12:00:00 SA
What great customer service the Water Heater Pros provided. They responded quickly to my quote request here on Yelp and after I sent a few photos by text they gave me an estimate that was on par with most and cheaper than a few others.
They promptly scheduled me an appointment that worked with my busy schedule and showed up exactly on time early Monday morning. They communicated with me professionally, told me what needed to be done and that they would be finished in about an hour. They worked efficiently, quietly and cleanly. They finished in the time frame they said they would and went on their way after giving me some simple at home maintenance instruction on how to help my new water heater last longer.
Only suggestion I would make is that they should maybe wear something more uniform like. They weren't sloppy or dirty, they just looked like the average guy on the street. Maybe company tee shirts with the business name number and logo would be a nice touch.
Hopefully I won't need their services again anytime soon but if I do I will definitely contact them first.
I highly recommend Water Heater Pros!
Christopher M.
Christopher M.
10/13/2017
On time, quoted price lower than others, no up sell, price quoted was price paid, very professional
Bob J.
Bob J.
05/05/2014 12:00:00 SA
In a nut shell....I walked out to my garage one morning to find that my hot water heater had sprung a leak from the tank itself.  I came across Hot Water Heater Pros on this site and after reading the numerous 5 star reviews (21 reviews total, all 5 star), I figured I would give them a shot.  Glad I did.....I was able to make an appointment the same day.  Charlie and Shane showed up an hour or so early and knocked out the HWH replacement in less than an hour. They were both great guys to deal with, very professional and their prices were reasonable.

I highly recommend Hot water heater pros to anyone in need of a HWH repair / replacement quickly, professionally and who does not want to break the bank in the process. I've already given some of my neighbors a heads up and told them to definitely call these guys when their HWH eventually gives up the ghost.
Joe G.
Joe G.
7/22/2016
Super fast response and fair price. I messaged them on Yelp after they were closed and they still responded and came out the very next day! Very professional and answered what ever questions I may have had. Would def recommend to family and friends.
Anthony F.
Anthony F.
12/30/2017
Second time using these guys. The first time I called 4-5 other places and got quotes several hundred dollars higher. This time my water heater in a different house went out at 11 PM on a Friday night I emailed Water Heater Pros and had a response in 5 minutes and an appointment for the next morning. These guys are awesome will use them for every water heater as long as I live here.
Tiffany C.
Tiffany C.
10/18/2016
Called on a Sunday, got an accurate quote and was able to schedule an appointment next day. Charlie who came out to replace our water heater is a super nice guy, very knowledgeable, and gave us a lot of helpful hints to preserve the life of the water heater. He was fast, efficient and very professional! I would 100% recommend him, he's awesome and I can't thank him enough!
Dave O.
Dave O.
5/22/2018
I received my estimate in less than 20 minutes on a weekend. Charlie was amazingly accurate and honest. Will definitely do business with them again.
James C.
James C.
01/08/2013 12:00:00 SA
Great service, very professional, and surprisingly cheap! My water heater was having a minor malfunction and I called them out with the intention of having the entire unit replaced since it's 10 years old. Turns out that I have a non-standard unit that's like $1700 to replace; their tech, Shane, was able to instead fix the minor malfunction for $55 total. Definitely recommend!
Ojay O.
Ojay O.
6/25/2019
They were so great and knowledgeable on the phone, they sent Charlie to repair my water heater he was so great! Showed me everything that was wrong with my unit and replaced it so quickly.
Price was great as well.

Highly recommended!
Mia S.
Mia S.
12/31/2013
So, it's New Year's Eve.  It's been one heck of a year, and I'm glad it's almost over.  I wake up, ready to start my day and go get my hair done, grab lunch with my girlfriend and then party the night away.  And then I discover the pool that is my garage.
Apparently, my water heater decided to die sometime in the middle of the night and drain the contents of it's body all over the floor.  RIP Heaty.  It's nine in the morning on new year's eve, and I'm panic stricken, trying to find a plumber to come out and either fix or replace it.  Thank gosh for Yelp and Water Heater Pros.

I gave them a call and left a voicemail, and promptly got called back within ten or so minutes.  They asked me basic questions about my unit, assessed that it needed to be replaced and quoted me a price.  A great price in my opinion, given that the first company I had talked to wanted $300 more for the exact same thing.  He gave me a time of between 11:30-12:30, which was even better.  Same day service on a (almost) holiday?  Then to top it off, there was a knock at my door about 15 minutes before the time window - yay!  Not just on time, but early.

I got to have Charlie work on my heater.  He confirmed it needed replacing, and after we talked briefly about the heater and what all needed to be done, I let him alone to work in peace.  Within about ninety minutes, he was all wrapped up and I still have time to make my hair appointment today.  

I am amazingly pleased all around.  With Charlie's nice demeanor, his service, showing up early, and the pricing.  I'll definitely recommend Water Heating Pros to any friends that might get in a similar situation in the future.
Wayne P.
Wayne P.
12/13/2017
Great service!  Came out the same day to service my water heater and, in the process, discovered that it was leaking.  Since my water heater was still under warranty, they took care of the entire warranty process and swapped out my leaking water heater for a new one two days later.  Because they were coming back to do the water heater swap, I did not get charged for the initial service call.   Nice guys!  Quick and professional!
Dalida O.
Dalida O.
07/02/2017 12:00:00 SA
On a Friday morning, My tenants called letting me know the hot water heater went out. Im in LA. Called them up and they were out at the house in a couple hours. Gave me a reasonable quote. Explained all the charges to me. Made the appointment and they came out on a Saturday to get it done. All this was done via text while I was working. Talk about excellent service and communication. Thanks guys!
Open G.
Open G.
3/20/2018
Quick response. Upfront pricing. They had to cut and weld pipes also. Friendly. Water heater still working fine after multiple months.
Crysta K.
Crysta K.
9/17/2018
I found Water Heater Pros shortly after finding my 10 year old water heater had flooded my garage. I called them at 9am and they were able to have their team at my door by 11am. Their staff is professional, kind and makes you feel good even in a bad situation. I appreciated the time that they took to educate me about my new water heater and the self maintenance I need to do to keep it in tip top form. Their estimates and pricing are very transparent. There are no hidden fees or charges at the end of service. They triple checked everything before they left. I hope it will be a long time before I have to call them again but I am glad I have someone reliable to call in the event that I need a pro to service my water heater.
Pablo I.
Pablo I.
1/16/2019
I decided to get a water heater before it gave out. And It was definitely time. I looked up other companies and was quoted fair some higher. But ultimately decided to go with this company based on previous reviews. And let me tell you they did not disappoint. Their level of professionalism was amazing. Took care of business fairly quick. Owner made a visit with installer and he was just a delight to talk with. Installer was Shane and he was a standup dude that was full of information. None of the fellas that came out try to upsell me or cheat me. Charlie the owner even hung out after the job was done to make sure we got some hot water (which we obviously did) and went even further to call an hour later to make sure everything was running as it should (which it was). Thanks, I hope I never have to call you again. But if I do, at least I know I'm getting great work done at a good price from some nice guys. I highly recommend them if you're having any issues. They are the truth!
Jimmy D.
Jimmy D.
12/27/2022
I was happy with the price and speed they showed installing the water heater in April 2022.   Just today - Dec 27th - I saw a gap where the flue wasn't connected anymore at the top of the water heater and within an hour they had come out and fixed it.
Rene D.
Rene D.
04/05/2018 12:00:00 SA
These guys are amazing! Charlie showed up and just turn my water heater water on. No charge! :) Thumbs up! Thank you Thank you
Ann G.
Ann G.
8/29/2016
Wow!!! I've never had such excellent service. We recently purchased a house and the water heater wouldn't stay lit. After trying to fix it ourselves, I went to yelp and contacted a few businesses. Water Heater pros was the only one that straight up gave me an answer. Charlie said it's either issue 1,2, or 3 and gave ballpark estimates. We set up an appt for the same day. He was here within 30 minutes to save the day! He got it to stay lit and pointed out the issue and gave some amazing  advice. He was very honest and in my opinion went above and beyond. I will be contacting them first when the time comes to get a new water heater and I would recommend to anyone in a heartbeat. Seriously!?  It felt like superman just came by my house. Thank you Charlie and Water Heater Pros!
A S.
A S.
11/03/2015 12:00:00 SA
What a great service! On both occasions (initial assessment and installation), they arrived on time for the appointment time. They actually came within the first quarter of one-hour slot (not unlike other company which gave us 4-hour slot and still could not make it on time). All technicians were polite and informative. No hidden fees, no extra cost, and exactly as quoted! Will never use other companies again.
Di B.
Di B.
7/25/2016
Thank goodness for guys like Charlie at Water Heater Pros; on time, knows his business, thorough, offers a fair price and he's very personable to boot!  

Most impressed that I called after business hours, pretty late in the evening, thinking I was just leaving a message with them and Charlie called me back right away and asked when I was available for them to come out. Our schedules worked out, he showed up promptly, accessed the problem, gave me a reasonable quote for the work, did the work and cleaned up afterwards.

Big plus was he had the needed parts on hand, no waiting for a return visit.

Thank you for the prompt, friendly service. No question as to whether I'd recommend Water Heater Pros to my friends and family.
N J.
N J.
9/26/2017
Honest, affordable, and reliable. I appreciate Charlie's time and work on our water heater. A part needed to be replaced and he also gave some helpful advice. They are licensed, bonded, and insured. I will recommend their business to family and friends.
Ms R.
Ms R.
10/23/2018
Charlie came the next day and was on time. Give an estimate that I was satisfied with. Of course, I had him work on the water heater immediately. He did a terrific job. Highly recommend this company.
Dave H.
Dave H.
5/20/2019
Really happy with my first experience with them. Scheduled through yelp, they responded in a very timely matter. My water heater went out and the were able to give a quote and an appointment right away. Service was quick, they arrived within the time frame and got straight to work. Don't hesitate to contact them for any water heater needs.
Gerry L.
Gerry L.
8/30/2018
Water Heater Pros was the right choice for us when we had our aging water heater replaced.  Shane and his partner were prompt, courteous and professional.  We couldn't have been more pleased with this company.
Myra M.
Myra M.
7/13/2019
My home warranty sent 2 plumbers for a broken water heater and I fired them both for not knowing what the heck they were doing. I researched yelp and came across these guys. I communicated mainly via email and because of the comfort level with answering all of my questions I decided to hire. Everything went smooth, straight forward and they never tried to hustle me. I highly recommend this company!
Greg H.
Greg H.
10/02/2015 12:00:00 SA
Great company!! I called them @ 11 am on a Saturday & he said he could be @ my house by 1230. He quoted me a price over the phone for a replacement of my 50 gal water heater & the final invoice was that exact number. That's rare in this town. Strongly recommend!!!
Kart P.
Kart P.
7/27/2015
Great service. I called them at 7AM and they showed up at 8AM sharp to give my gf an estimate. He came back around 4:30PM to install a water heater. It took him 1.5 hours to install the get the heater going. It's been running great and pricing was reasonable for a quick service.

They also install water softners.
Scott C.
Scott C.
12/16/2014
They were on time, professional and courteous.  Price was very good too!!
They installed a new 50 gallon water heater in 35 minutes.  Replaced a pipe and sediment trap at no extra charge.  No wonder these guys are 5 stars.  Old school values and customer service!!!  I would absolutely recommend this company!!!
Genaro H.
Genaro H.
3/20/2017
Great price compared to other Companies with the same water heater. Was a able to get a next day appointment. Very professional.
Steven H.
Steven H.
09/11/2016 12:00:00 SA
Pretty simple, great prices and fast service. After calling a couple other highly rated plumbers for a new water heater I found Water Heater Pros. They were able to come out the next morning and arrived right on time. In less than two hours I had a brand new 50 gallon water heater installed with the proper permit.

Water heater pros beat all the other quotes by a couple hundred bucks. Can definitely recommend without hesitation.
Maria C.
Maria C.
03/08/2018 12:00:00 SA
Wow!! From my first phone call to Water Heater Pros, to the replacement of my water heater, it was nothing but quality and professionalism!  Technician was great!  He was even sensitive to the fact that I had a limited budget and did not charge me for the replacement of bad pipes and valves that were noticed when he arrived.  We were up and running in just over an hour!! Seriously, don't waste your time calling anyone else!
Dennis B.
Dennis B.
07/05/2017 12:00:00 SA
Can't say enough positives about Water Heater Pros. They are outstanding!!  Very professional and friendly. They responded immediately to my inquiry (even though it was on the 4th of July) and installed our new water heater the very next day.  Their installation was on time, quick, and very professional... and their pricing is unbeatable.  They even quickly solved a few other minor plumbing issues for me which had been irritating me for months (at no additional cost).  Highly recommend Water Heater Pros!!
Allyson M.
Allyson M.
7/13/2018
Just realized this never posted and was sitting in my unfinished reviews section.  So sad this didn't get posted as soon as it happened because these guys are so great. Our water heater broke while we were on vacay. Came back to a cold water only home at 11 pm. Got a call back from the guys the next day and the morning after that, we had a new water heater. So fast, lower prices than other companies, and so friendly and professional! Legit company, fair pricing, good work.  So rare these days.  Thank you!
Elias N.
Elias N.
9/18/2015
Excellent service...They came through on everything they said and more.  They arrived when they said they would and worked with me with the price of a new water heater that I am very grateful about.  The installation took just about an hour and the guys installing were great and professional.  They will be my first recommendation for any Water Heater issues.
EA C.
EA C.
1/14/2014
I'm not posting or review type but these guys just finished a job for me in Summerlin and no they didn't jack up the price due to the real estate zip.

Professional, courteous, polite and FAST in less than 24 hrs from my first and only call, they completed the job. One nice touch was that I failed to mention that my water tank was connected to a recirc pump. But they ate the small extra labor and fittings costs without me even asking.  They phoned me and kept me posted the whole way.  It's called communication and these gents get it

In such a service town these gents rank up with the best  
I highly recommend people like this.
Peggy H.
Peggy H.
4/23/2018
Maybe he was having a bad day, but I felt the man I spoke with from this company was condescending and rude. When I told him I was looking to upgrade to a 55 gallon electric hot water heater, his response was, they don't make a 55 gallon. Maybe he should have said, I don't carry a 55 gallon heater, but that's not what he said. When I told him I saw one on Lowes.com, he became rude, IMO. I'm not interested in spending my money with someone who starts off like this...
Chris L.
Chris L.
07/10/2018 12:00:00 SA
Professional and friendly. A pleasure to do business with.

Obtained an estimate by phone. Justin was professional, informative, and patient. Answered all of my questions and booked my appointment.

Installation was completed by Shane. He was punctual, informative, and friendly. Shane arrived on time, explained the process and cost, and answered all questions prior to starting. The installation was smooth and neat. Upon completion, Shane explained how to maintain the water heater and the expectations regarding the permit. Very professional; a pleasure.

I recommend this business to anyone; especially those who value quality service and quality work above all else.
Charles H.
Charles H.
7/18/2013
Same day service, professional and friendly technician, price quoted on phone was the price paid, a painless transaction, one phone call and a few hours later I had a new hot water heater.  I am very pleased with their service and if I ever have the need for service will contact them and will recommend them to anyone that is need of service or replacement for their hot water heater.
Amy M.
Amy M.
01/10/2014 12:00:00 SA
After dealing with 3 different plumbers all quoting prices I knew as a contractors daughter (unfortunately who lives out of state) were WAY overpriced, my dad referred me to Water Heater Pros and I was pleasantly surprised when I called them at 5:30 pm on a weekday to get a quick response back after leaving a message. He had someone come out the next day, and by 11 am I had a new water heater installed. Quick, courteous, no hassle professionals if I could give them 10 stars I would. Thank you so much Charlie!
Melanie B.
Melanie B.
11/27/2022
Water heater flooded my garage and I contacted our home warranty choice home warranty. After 5 days of horrible customer service from them I looked on Yelp and found Water Heater Pros. Started a chat and uploaded pictures. I got a quote and next day service. The guy was early and he was super friendly. This was the best experience ever! I highly recommend these guys.
Hannes S.
Hannes S.
2/26/2015
They were fantastic. Came on time, prepared, fixed the pressure release valve quickly and had a very good price. I would recommend!
Mel C.
Mel C.
01/01/2019 12:00:00 SA
Water Heater Pros

Yelp to the rescue!  Actually, Water Heater Pros to the rescue!!  Trust me.  Don't bother checking out the other outfits out there.  If you need a water heater replacement, then Water Heater Pros is who you need to contact.  After calling at least 5 other businesses, I decided to go with Water Heater Pros due to their customer service and stellar Yelp reviews. It also helps that I have replaced my own water heater before.  I know what it generally cost and how long it takes.  Some of the other businesses even had the nerve to upsell me.  Water Heater Pros kept it real, gave me a quote that I was happy with, and worked with my availability. Shane and Justin showed up to my house 5 minutes early and began to do what they do best.  In less than an hour, my new water heater was installed.  They did a great job installing my new water heater, cleaned up the excess water that leaked from my old unit, and gave me some tips to extend the life of my current water heater.  Bottom line...I highly recommend Water Heater Pros.

2019 Yelp Review #13
Angela P.
Angela P.
02/10/2019 12:00:00 SA
Couldn't help me with my problem because it's an electrical issue, but still writing a review because I sent a message at 10:30 at night and I got a response in one minute from the owner. Now I'm not restless in bed wondering how to address the issue. Awesome
Lee F.
Lee F.
2/17/2014
I chose Water Heater Pros due to all the positive reviews and they didn't disappoint. They didn't up sell me. They were on time and quick with installation. Plus they charged me close to $250 less then Home Depot or Lowes. I would recommend them for everyone. Glad I trusted all the reviews
Daniel N.
Daniel N.
5/14/2018
Professional, reliable, on time, excellent customer service cant complain about their job. I am very happy with the new water heater installed this early morning. I just forgot to mention the Yelp discount, beside that I would highly recommend Water Heater Pros to others.
Jackie R.
Jackie R.
9/15/2018
Our water heater blew up yesterday pouring gallons of water out into our garage.  I called Water Heater Pros based on Yelp reviews and they did not disappoint!  I was concerned that it might take a couple of days due to our out of the way location but they had a tech out in 15 minutes and a new heater installed in an hour.  The over the phone quote was exactly what I ended up paying, and while these things are never cheap, it was worth it to get it done so efficiently.  The tech communicated with me along the way and explained the problem and the fix - Thank you so much for making a stressful situation pain free!
Kris M.
Kris M.
2/20/2018
Same day installation after requesting quote on yelp.  3 English speaking guys showed up to do the work.  Installed a water heater from American Water Heater Company out of TN with a 6 year warranty.  We also needed a valve replacement, which was too close to our garage wall.  Plus pan and permit and with a website coupon, it came to a bit over $1000.  Probably could have used the yelp coupon thing to save a bit more money, but I do not know how that works nor was I in a mindset to find out.  Turns out our broken water heater was most likely under warranty, but who knows how long that would have taken and all I wanted was to take a shower.  They were all very professional.  Happily answered my dumb questions.  Has worked fine so far.  Thanks.  I would use Water Heater Pros again.
Samit B.
Samit B.
8/16/2016
What a refreshingly honest business. I called to replace a 5 year old water heater. I wanted to get a tank less water heater. Charlie talked me out of it, since it will not be used that frequently and likely to get clogged. Ditto on replacing the conventional water heater. He suggested that I maintain the water heater and not replace it.

How much more transparent can you get? Awesome business ethics and of course, you know who I will be calling for my plumbing needs.
aulie v.
aulie v.
10/25/2013
I strongly recommend this company for your water heater issues. I don't really recommend a lot of companies but this one I do... After calling three companies based on yelp, I decided to use Water Heater Pros because they were more than $100 cheaper than any of the other companies listed. At first I was leery because of price difference so I asked if they were licensed, bonded and insured - they said yes. I asked if I was getting the same specs and water heater as the other companies I called - they said yes. I asked if they could do it today - they said yes. I asked if they were going to pull the license on the water heater - they said yes...  I spoke with  Justin and he was great and informative. Their plumber Shane was on time, explained what he was doing, showed me why I needed to replace my hose, etc.  He got it done under an hour and half and was just extremely friendly, etc.  The price they quoted me is what I paid with no hidden fees or agenda.... Hope this helps you on your search for a plumber for your water heater :)
Brian G.
Brian G.
04/07/2019 12:00:00 SA
Glad I went with Water Heater Pros. The reviews guided me here and they reached out soon after. They were quick, hassle free, and very professional. I felt they were trustworthy too! I highly recommend going with them
Melissa S.
Melissa S.
9/25/2017
I asked for a quote to get my water heater flushed (my water heater was making loud popping sounds and I researched a flushing is what it needs). Not only did I get a quote but also instructions on how to do it myself, telling me it's easy to do! I was able to do it and save my money, what an honest company! When I do need my water heater fixed or replaced I will definitely be using them!
Cory K.
Cory K.
8/24/2015
I called Water Heater Pros to have them come fix a broken pilot light on my water heater. The gentleman who answered the phone informed me that they do not have the parts necessary to fix A.O.Smith water heaters, but after he gave me recommendations of two companies that could help. He also gave me a quick rundown of what potentially needed to be replaced and a ballpark estimate to fix and replace the unit.

Safe to say if I replace the unit, I will make sure that I purchase a unit that they are able to fix in case I run into issues down the road.
Nicholas W.
Nicholas W.
7/24/2016
I had a new water heater up and running less than 2 hours after my initial call to them.  They provide fast, friendly service and the water heaters come with a 5 year warranty.  I have used them for two of my houses and I would never use anyone else.
Patrick P.
Patrick P.
4/14/2020
I'm not sure if they change the management but my experience with them didn't go so well. My water heater went out so I called them up since they have good reviews on yelp. Had a guy came out , he looked at the heater and gave me 2 options. I can call Sears for the part and wait for it to arrive or replace the heater. He didn't exactly explain to me what was wrong with it. This was during January so I wasn't going to wait for part. Seems like he just wanted to sell me a new heater instead of fixing it. $900 is the price for new heater.
Lon T.
Lon T.
6/23/2022
I had a number of plumbing things that had been sitting there because I had some medical problems. I called Water Heater Pros and they gave me a reasonable cost. Two hours later they were here. The tech was extremely nice.  He looked at the jobs I needed and started on the quick ones and worked up to the harder ones.  He was great.  Some parts were missing in the new appliances, but he had them in his truck.  I just cannot express how much I enjoyed him.  I think his name was Chet, early in the morning.  They are going to be my first and hopefully the only plumbing company I will call when I need plumbing work.  I feel very comfortable with them.  Try them and I think you will feel the same.  Great service and very timely.

I am in Las Vegas, not San Francisco.
Meena L.
Meena L.
4/24/2014
We came home from few days out of town to find our water heater tanked has leaked all over the garage floor. We called them up at midnight and Justin returned our phone call around 8 am. He was very prompt and straight forward, honest and quick with his estimate. The best rate I've gotten after callings few places. He would have someone out here by 11 am the next day. We had to call him back because we found out our current tank still was under manufacturer's warranty. Justin called the distributor for us and got a replacement tank for us free of charge and only charged us for the labor! Shane came out the next day and got the replacement done within an hour. Quick and very professional! Thank you guys for being such pros- just like your name!
John B.
John B.
08/01/2018 12:00:00 SA
Late last night my hot water heater failed. I contacted Water Heater Pros this morning and I received a response  from Charlie within minutes. He arrived at my home soon after and diagnosed the problem - my hot water heater had worn out and was leaking, requiring a replacement.

He gave me a reasonable quote to replace the hot water heater and I agreed to have his company remove the failed water heater and replace it with a comparable unit. He returned in about an hour, and he and two of his staff  replaced the hot water heater.

From start to finish, all Water Heater Pro staff were friendly and professional. The completely cleaned the area they had worked in and ensured that I was satisfied with the work they performed.

I would not hesitate to call Water Heater Pro if I needed their services. I would encourage anyone else with hot water heater issues to call their company.

Thanks to Charlie and his crew.
Darrin S.
Darrin S.
7/23/2014
I am recommending Water heater pros to anyone who has problems with there tank...Shane the service guy was very informative about the warranty,,and service. Installation took about an hour...would've been less but I did ask a lot of questions on tips on how to up keep with the maintenance of the water heater...
Andrew C.
Andrew C.
2/22/2023
Had asked this company to go to a rental where a tenant stated there was leaking in the front of the house. Contacted the company through yelp to schedule for same day but the scheduler/person who responded scheduled it for next day after I was told by tenant no one showed up during the time window (2pm) - 4pm. No big deal. They came ahead of schedule the next day (around 1pm) and had left without telling the tenants anything. The company had contacted me afterward stating the tech's findings and what needs to be replaced, for which I had gave approval. Later had found out the tech had left to get the replacement part (should have communicated to tenants at least). Was told the vacuum breaker needs to be replaced. The tech came back later with the part and had everything done by before 230pm. $295 total for parts and labor.

Random - This company apparently don't sell/provide backflow covers, recommended to check Star Nursery instead.

Had contacted them a 2nd time shortly after for water/wetness found around irritation boxes, thought to be related to the repair. Apparently because of the repair, the old irrigation valves busted. They didn't charge me for the 2nd visit, which was nice. Side note though, they don't do that repair, but recommended another company (Lawn Patrol).
Anny N.
Anny N.
11/07/2015 12:00:00 SA
They did such an amazing job. I called in over the phone and they were able to diagnose my water heater just by the description of what was wrong. they got the serial number and had to order the part and had about two days later. They came right out and fixed it in minutes and now listening to the water heater is one of my favourite sounds. Their price was fair and the man that came out was really nice. You don't know how awful it is until your water heater breaks so it's so wonderful to get it fixed. Everyone else was just trying to replace the whole unit at these guys really knew what they were doing.
Patron D.
Patron D.
3/18/2015
I rarely write a review unless I received less than satisfactory service.  I had an appointment scheduled with this company . I had taken off work waited for tech to show up . I called to find out what the delay was and of course they said nobody was home. Funny I have a partition and camera on porch proving nobody came by. Oh and get this they said they knocked on front and back door but that is untrue.  To top it off they couldn't even call or leave a note stating Sorry we missed you IF they Had come by. Never will I refer or call the PRO ' S again . Thanks for the great service.
Russ G.
Russ G.
07/05/2015 12:00:00 SA
We have used Water Heater Pros twice in the last 4 months.  The first time was for a warranty replacement on a hot water heater in our condo.  They responded immediately and the new water heater was installed in less than 24 hours.  
The second time I called them was today for our 4-br home.  We have been without hot water for a couple days, since the pilot would not light.  I called Water Heater Pros, and their tech helped me over the phone.  He gave me troubleshooting procedures and then provided me step by step instructions on lighting the pilot.  The pilot lit on the first try.  
I am saving their number in my contacts and will not call anyone else.  These guys are great!!
Rowena V.
Rowena V.
6/24/2022
we are really satisfied with your guy, Clark for replacing our water heater today. I went to yelp yesterday looking for companies that will do replacement/installation of water heater and I got a response from them fast, sent a picture of old heater and got the appointment today. that's how fast they respond to you. very happy with their services and very professional. price reasonable. thank you, Clark.
Catherine P.
Catherine P.
10/10/2016 12:00:00 SA
Called this morning at 9:30. In two hours they returned my call, scheduled to come out, and fixed the issue. Charlie knew what to do and got our hot water heater running in no time.
Thank you Water Heater Pos for your professionalism.
Joe G.
Joe G.
08/06/2016 12:00:00 SA
These guys are great. I called after hours didn't leave a message because I was going to call someone else. They called me back said they can be at my rental 1st thing in the morning. He gave me a 1 hour window, which is great not half the day. Got there right on time, checked it out no bs very professional. Will definitely use again!
Matthew S.
Matthew S.
04/07/2019 12:00:00 SA
The best around.  Charlie has been what I wish all professionals would be.  Reliable, fair, and consistent are at the top.  Desert water chews through equipment and it is very comforting to know I can count on Water Heater Pros every time an issue arises.  As long as Charlie runs this company, he has my business for life.  Charlie has repeatedly shown he is the only one I will ever need to call.
Jon I.
Jon I.
09/06/2019 12:00:00 SA
I want to give this company 10 stars. I called 9am this morning and they were at my house by 11:45a. Installation done in just a little bit more than an hour. Kevin and Shane did the install and (I kid you not) prolly uttered two words to each and knew what the other needed. Clockwork and love it! These two guys definitely deserve a RAISE! Professionalism at its best right here. If need you anything done to your water heater call this company....you will NOT be disappointed!! Keep up the good work!
Mama S.
Mama S.
4/23/2019
I called at 7:00 am on a Monday morning. There was a small leak. Occasionally it would drip on the pilot light and snuff it out. Not an emergency but needed to get done. My call was immediately returned and a same day appointment time of noon was set up which was changed to 9:30 am after a cancellation. I wish I remembered the name of the installer. He showed up promptly, was very personable and obviously competent. My house has a Taco Re-circulator. He removed the pipes for that to get them out of the way and when he was done replaced with new hardware including a new check-valve. The cold water inlet valve was leaking so he replaced that. All in all, a 40 gallon Rheem Professional 38000 BTU went in. This is not the cheap Rheem that Home Depot sells. The total cost of everything was $1080. Less by about $300 than the the Home Depot 30,000 BTU unit and the warrenty on this unit is a few years longer. Before he left, he made sure that I knew how to service it, change the anode rod (every couple of years and which type to buy) and told me where I could get the best price on it. This was an excellent experience and the new water heater is working great.
Jon L.
Jon L.
07/05/2016 12:00:00 SA
Charlie and his team are true professionals. They came in on time, worked hard and efficiently, and my water heater was up and running in no time. Not only do they have good service, they charge a fair price. The first company I called quoted me over a thousand dollars more than the Water Heater Pros. It was ridiculous. Do yourself a favor and call the Water Heater Pros first.
C D.
C D.
01/07/2019 12:00:00 SA
Just this past Saturday I had Water Heater Pros install my second hot water heater and I am totally impressed. My first install from them was years ago and it went smoothly; this Saturday it was the same situation! If you need a hot water heater look no further than Water Heater Pros. Coordinating the install with Justin went quickly and smoothly and installer Shane showed up on time, installed the new water heater in just around one hour, cleaned up the entire area, answered all my questions, and the price was right! I've lived in Las Vegas for 31 years and have used Water Heater Pros exclusively in my 18 year old house; call them and you will not regret it! Thanks Justin and Shane, you guys are great!
Tony R.
Tony R.
12/16/2019
Our water heater broke Friday afternoon and after a day of calling friends of friends we found Water Heater Pros on yelp.  After a few minutes and some pictures they had a quote to me and a schedule appointment to come out first thing Monday.  No surprise charges, the plumber was excellent and very knowledgeable.  He even explained why the heater broke in the first place and gave us some maintenance tips.  

Hopefully I never need a plumber for a water heater again, but if I do my first call will be do these guys.
Susan C.
Susan C.
11/24/2014
We had a leak from our old water heater in the garage, so I did a little online research, then checked the unit to see where it was leaking from. I could see that it was from the bottom and as with our old garbage disposal, when that happens it's usually because the bottom of the unit has rusted out and must be replaced. After checking reviews here and on Angie's List I decided to call these guys. They were able to come out the next day with a new water heater comparable to the one we had. The price was right although we did have to pay extra for some parts that we hadn't counted on. Nevertheless, the work was done efficiently and we were up and running again in about an hour or so. Heads up regarding the maintenance on these water heaters. They have an anode rod inside which attracts hard minerals to it rather than to the inner tank. If you have these replaced every couple of years, your water heater will last much longer.
Serena L.
Serena L.
6/17/2019
Great service and great price! Talked to Justin just for a minute and he answered all of my questions promptly and set me up with an appointment for the following day. Charlie came to the house the next morning right on time and got done within an hour and a half.

I highly highly recommend!! Super personable and you can't beat the price they give.
Lori F.
Lori F.
11/19/2015
FINALLY! A LV service provider that is truly professional. I chose this company based on its Yelp rating. I called last night after 5 PM because my water heater was leaking. Got to speak to a live person immediately. After sharing with me all the costs that could be involved, I was told somone could be at my house between 8:00-9:00 the next morning. I asked for a courtesy call when someone was on his way, as I don't reside at the house. Got a call a few minutes after 8:00 and was told someone would be there about 8:30. Sure enough, the repairman (Charlie) arrived at 8:30. He was very pleasant, knowledgeable and professional. Got the job done in a very timely manner. I couldn't be more pleased with this company.
Kay K.
Kay K.
11/16/2017
I'm always nervous about finding a last minute repair company when something around the house breaks down - but my fellow yelpers steered me in the right direction when my water heater broke down this past Sunday night!

I messaged this business that night, not expecting to hear back from them until Monday during normal business hours - but low and behold, Justin responded right away. Via yelp messages - we discussed our options, received a quote, and were squeezed in for a service date on Tuesday morning.

Thank goodness I only had to shower at my sister's house for 1 day, haha!  The Water Heater Pros were professional, courteous and respectful of my time, and were fair in their pricing for services.  I'm happy to give them a good review, and will continue to recommend them to family and friends.
Erica W.
Erica W.
8/27/2018
Returned home after being away for 2 weeks and to my surprise there was no hot water  Called Water Heater Pros later that evening to see what could be done. Long story short my water heater was done. The following day an appointment was scheduled for them to come out and replace my water heater with a new one. The gentleman (really the entire company) is VERY PROFESSIONAL. Only took 1.5 hours and once the job was completed the tech told me what I needed to do on my end. I would recommend them to anybody.
Rick R.
Rick R.
5/17/2018
Very professional company. They asked me couple questions in regards to my busted water heater and couple pictures and just like that I was quoted an honest price. Charlie came by on his way into work and checked it out and told me he'd be back and sure enough this guy came in and got the job done in no time. Thanks Charlie to you and your team!
Joshua B.
Joshua B.
4/25/2018
5 stars for taking the time to help me over the phone fix a simple problem that could have easily cost me hundreds for a few simple turns.

I had been messaging Water Heater Pros through Yelp for a couple days back and forth giving them some information to find out why my hot water would go cold after about 5 minutes. After getting a ridiculously priced quote from the stamped company on my water heater, I finally asked if Water Heater Pros could just come out and diagnos the problem. They asked me to send them a photo of the water heater and within the hour I got a call from Justin. He looked at the photo and advised me to turn a couple valves that may have been set wrong and sure enough my problem has been solved ever since. He even called me the next day to follow up and make sure there wasn't further problems. I didn't have to spend any money with them but they still treated me as if I was their biggest client. That's customer service! Thank you!
Tony R.
Tony R.
07/08/2016 12:00:00 SA
I called Water heater pros at 11:00 this morning after a bad experience with another company. I called on he phone and they were able to give me a quote over the phone. They told me would be here between 1:00 and 2:30 . They showed up  little after 1:00 and an hour later they were done and did an outstanding job. The guys who came to install my water heater were very nice and professional. They were quick and efficient. They also had great customer service.  This business knows how to threat their customers. They should sell their model to other business. Thanks Water Heater Pros.
Michael E.
Michael E.
9/15/2014
Wow!! So no warm water on Sunday, do a google search and these guys come up. I call, they ask a couple questions, diagnose, give me a 2 hour window and quote for the following day. Next day comes, 15 mins into window they show up, test the heater, confirm the problem, replace the part. Bill me what they quoted the day before and done. As someone who is clueless on things like this you know you can be taken advantage of. These guys are honest and genuine. Highly recommend them. Awesome job.
Berj M.
Berj M.
08/03/2016 12:00:00 SA
I called a couple of places and they were not sure when they could come out. When i called the PRO'S they told me they would be over the next day. He asked if that was ok if not he could give me numbers of other companies to try and help as best as he could. That was enough for me, Honest,Reliable and affordable. That's what matters!!!!
Yuan R.
Yuan R.
8/27/2019
Awesome customer service! Fast response. Came thru the next day and finished the job within 1.5 hours. Explained how to maintain fhe water heater. I would recommend the them to anyone looking for a service.
Mike D.
Mike D.
9/29/2020
Great Job at a Great Price by Great people.
You cant ask for more.
Best plumbing experience in 25 yrs.
Andrea L.
Andrea L.
10/05/2018 12:00:00 SA
Excellent. Fast and Professional! I called them because my water heater was leaking and they came to replace it within 24 hours. Cost was reasonable too!
Raina W.
Raina W.
4/14/2017
Nothing's worse then stepping into the garage early in the morning to find water all over and a busted water heater. Found Water Heater Pros on Yelp and called for a quote. They were able to instantly give me an accurate quote which I compared with other companies that I had called. Water Heater Pros had the best deal. They promptly arrived at my house exactly when they said they would and within 1 hour I had a brand new water heater. They also made great recommendations on how To maintain the lifespan of a water heater in Vegas and explained the warranty well. Fast, friendly service at a price that's right. Highly recommend this company.
Mark P.
Mark P.
7/25/2018
I had a water heater replaced two years ago with Hawthorne under warranty I paid 750 at the time. It started to leak so with it being only two years old and under warranty I called to ask them to come out to look at the unit. They said the unit needed to be replaced. Then he informed me it would be 825. To be fair he also offered a 10 percent veterans discount. I thought that was too expensive being that a brand new unit was installed two years ago. So we said no thank you. The technician said sarcastically good luck and left. We called Water Heater Pros and explained our situation to the gentleman on the phone. He took the model number and informed me he could have someone out to the house the next day to replace the unit for 545. To my surprise he called back and said they could be out to the house in an hour to an hour and a half. Not only were they on time the two gentlemen that came out drove up in a company van with the companies name on it and both wore company shirts and were very professional. Water Heater Pros swapped the unit out under the warranty. Thank you Water Heater Pros !!!
Brad H.
Brad H.
11/01/2019 12:00:00 SA
Wow.  What a great experience.
A wet floor at 9pm was all the warning I got for a failed water heater.  I shut down the water and started to look for a plumber.

A quick look at Yelp found this company, with 5 stars.  A 7am phone call was answered, and they told me they could do it same day, giving me an appointment window between 3pm & 5 pm.  A big relief.  

Ray arrived at 10 minutes before 3pm.  He was professional, and got right to work.  It was not an easy job, and he took the time to put a bag around the leaking unit before removing it from the house to keep the mess to a minimum   He brought all new parts, replaced everything that was connecting the old unit to the house.  

It took him an hour and a half. He cleaned up everything & took the old unit with him.  No mess, no fuss. Done.  Exactly what you want when you have a plumbing problem.  

I highly recommend Royalty Plumbing for any job. I know they are quick to respond, clean and fairly priced.  

Yelp is where I start when I need something. Once again it pays off!
Nev O.
Nev O.
7/26/2016
I called Water heater Pros this morning at 7:30 and talked to Justin explained to him that my water heater is not working when we arrived last night and asked me some questions and agreed to send me a person to fix my water heater between 10 & 12 noon. At 11am the Water Heater Pros was here representing Charlie. He was awesome he found what's wrong with my water heater and fixed it in less than 15 minutes. GREAT JOB CHARLIE & WATER HEATER PROS. I would recommend this company guys!!!
Tasha D.
Tasha D.
05/10/2016 12:00:00 SA
I received a call from my tenant about 8:30pm last night letting me know the water heater was leaking.  After making a few calls to friends and family I received the information from a family friend to call Water Heater Pros.  I also looked at the manufacturers website to see if the unit was under warranty (never happens).  Much to my surprise it was and they had Water Heater Pros listed as one of their service providers.

I left a message around 9:15, figuring they would get back to me in the morning.  I called my tenant to let her know and before I got off the phone with her Justin had called me and texted her letting us know they could be by around 7:30am to assess the situation.

Charlie showed up right on time, checked it out, and the replacement was done by 10:45!   From the very first phone call call they provided the best service around.  

Thank you guys so much for everything!  I will certainly share your information with all my family and friends so they know who to call when they have any issues!!!
Jorge G.
Jorge G.
07/10/2017 12:00:00 SA
Worked with Justin on a Sunday and he was able to work me in for Monday after 5pm since I work until 5 pm. My water heater had been leaking for several days and I needed it replaced. Charlie showed up on time and did the work in about 2 hours!!!  Cleaned up after himself and did a fantastic job. Extremely professional and thorough. I cannot recommend this company enough. Thank you!!!!!!!!!
Gladys F.
Gladys F.
8/18/2017
We woke up with a leaking water heater, talked to Charlie and in less that 24 hours got our water heater replaced. He was VERY professional, on time  and did a very neat job. We as customers  appreciate businesses like yours, good work ethic is something rare this days. Thank you very much!
Tanner K.
Tanner K.
7/26/2015
WOW!! This company truly goes above and beyond! If I could give 10 stars I would!!

As my family and I  came home from our yearly vacation, we realized that our water heater needed to replaced. As I searched online I came across WATER HEATER PROS! So I went ahead and called and let me tell you Charlie knows what costumer service is all about. He was very polite and knew what he was talking about. He asked me some questions about my old water heater and where it was located in my home. They came out about 2hrs after my initial phone call and did an amazing job!!! This company really goes above and beyond and treats there customers with respect! They are very smart and know what they are talking about! I will be telling all my friends and co workers about Water Heater Pros! Thanks again!! You guys ROCK!!
Maryann B.
Maryann B.
7/22/2016
They knew what was wrong just by explaining it to them on the phone. The plumber came out the same day and fixed our water heater and gave 1 yr. warranty on the work done. They are the pros bc they only fix water heaters. Thank you!
Greg N.
Greg N.
5/15/2015
Very good experience.  I actually don't feel like I got screwed like is so often the case here in Vegas.  I called late in the evening and they were there the next morning. The 2 guys who installed the water heater were very nice and helpful.
Thomas O.
Thomas O.
9/18/2016
Contacted them at around 11:30AM on a Sunday, got an appointment window for 1:00PM-3:00PM on the same day.  Charlie showed up promptly at 1:00PM and fixed my water heater quickly in about 50 minutes.  Final charge matched what I was quoted when I first asked for the estimate.  Work is guaranteed for 1 year.

Good job all around.  Would recommend.
Tom T.
Tom T.
06/03/2019 12:00:00 SA
Charlie my technician was early to arrive, was very courteous and was able to swap out my old broken water heater with a new one quickly and at a fair price.
Milah S.
Milah S.
7/30/2023
They were awesome! I called several plumbers wanting a new water heater and no one would do it in one trip. It was so maddening that I knew I wanted a 50 gallon tank and these other plumbers we're going to have to come out and then order it and come back. Like I want to take two days off work?!

This company asked for four pictures of my water heater and arrived three hours later with the unit. Gabe changed out my water heater in just a few hours and left no mess. Highly recommend!
Wendy M.
Wendy M.
8/13/2023
Thank you so much, Water heater pros! I came home to a driveway  completely wet with water running down my from my garage! As you can imagine, I opened my garage and my waterheater was  leaking out of the bottom like a river all over the place! I called water heater pros , and here a what happened! First off the office staff was super nice and talked me through turning my water off, they were at my home with in 2 hours gave me a full detail quote through pictures I sent and from what I told them . In 4 hours, it was over, and I had a new water heater hooked up! Good service , nice people, would recommend  them to anyone.
Steve B.
Steve B.
01/02/2016 12:00:00 SA
Of the six quotes for a water heater replacement/install that I received, they had the lowest cost at $830 including permit (this included the $25 off new install promotion) -- others ranged from $875 to $1100.  I also got the soonest appointment time, within just a couple hours of when I called.  He gave me some tips on properly maintaining my new water heater and was professional throughout.  I also like that they specialize in water heaters so I feel confident that everything was done correctly.
Dustin A.
Dustin A.
3/17/2016
All great reviews are spot on and my experience was fantastic too.  Called last night when my water heater broke and was leaking all over.  They showed up 10am next morning as promised.  I had a 40gal and based on experience felt it was too small. They agreed based on size of my house I should have a 50gal which was only $100 more.  $880 out the door with $25 coupon and a drain pan to ensure next time it goes I dont have a flood.  2yr warranty on labor cost and 6yrs on tank plus guys told me how to flush every 6months to prolong life of it.  I dont normally write reviews but felt these guys deserve it. Honest, reasonable and keep there promises which will keep them in business many yrs to come.  Thanks Charlie and water heater pros!
Rolando I.
Rolando I.
9/16/2018
Well, the inevitable happened. The beautiful dreamy sounds of Niagara Falls was actually the horrific sight of my garage floor flooding from a busted water heater! I've only lived in my brand new home 4years. After shutting off the water main to the house, I dusted off the home owners book the builder provides and called their Home Service number. Their response: Go to Home Depot, purchase a new water heater and find a buddy to help you install it.  What?!?  Next, I got a quote from the company that installed the water heater...mistake..way too much. So I did what I should've done in the first place. Find out what other homeowners did via Yelp and I found the overwhelming positive reviews for Water Heater Pro's.  So I called them, and they quoted me $600 less than the original company and like many of the other Reviewers, I was lucky enough to have Shane come out the next day. He explained everything to me while he was doing the replacement of the water heater. I now know some minor maintenance things I can do to prolong this inevitable from happening too soon in the future. I highly recommend Water Heater Pros- it's what they do for a living and with reasonable cost.

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