Jasmine M.

2/22/2023

I haven't had hot water for two days now! I called Vegas Plumbing Service at 8:15am today to request a technician to look at my water heater. A very friendly representative answered right away! I was so relieved to hear her say that someone would be out in about 40min-- I received a courtesy call to let me know he was on his way, he arrived shortly after and completed the job in 20minutes!

Micheal's overall customer service, professionalism, & genuine recommendations made the experience so much less stressful. I can't express enough how much of a difference it makes to have the right people in the right jobs. He helped us resolve a short term issue and gave long term advice as well since our water heater is pretty old. Michael also took time to explain some of his findings to my partner, which was an added bonus so we can grow our own knowledge as first time homeowners!

I will definitely be getting my new water heater from you guys in the future. Thank you Michael & Vegas Plumbing Service!

Gina M.

08/02/2023 12:00:00 SA

James Anderson, Water Heater Specialist arrived on time, provided expert service and quality work replacing the water heater. In addition to superior quality of work, James answered my many questions. One thousand thank you's Vegas Plumbing Service.

Carolina R.

6/21/2023

VPS came the next morning after I called late afternoon the day before. Matt Shumaker, the technician, is a professional who's kind, neat, and thorough in his work. He replaced both my water heater and water softener in an efficient way and he patiently answered my questions and explained things clearly. They have a reasonable price for the quality of the units. The financing with no interest is definitely a plus!

Sheina T.

7/27/2023

I called Vegas Plumbing Service at 8:15am and James was at my house at 11am. I was shocked how quickly they were able to send someone out to fix my hot water issue. James was quick and installed a new water heater in an hour. I highly recommend Vegas Plumbing Service!

Terry Ann C.

6/15/2023

We are super pleased with our new tankless water heater. James was excellent. He worked diligently to replace our two outdated water heaters with this new tankless system. We are looking forward to many years of hot showers and baths and highly recommend Vegas Plumbing Service and James in particular!

Vik S.

07/07/2023 12:00:00 SA

Big thanks to Nick Perry for the great service! Love the prompt response time and all the advice

Roanna M.

4/21/2023

It isn't often I come across a professional, friendly, does good work, gave free estimate, checked to see if I could save money via warranty, checked water pressure, etc. repairman. Michael Steel is THAT repairman! I WILL DEFINITELY use Vegas Plumbing Service again! MANY THANKS MICHAEL! You have restored my belief that reputable repair companies/men still exist.

Saundra R.

07/07/2023 12:00:00 SA

Great service from Tech Nick Perry who came out to flush our tankless water heater. He was on time, very professional and informative. Scheduling the appointment was easy with same day appointments available. Highly recommend Vegas Plumbing Service.

Marion C.

4/23/2023

Once again I am giving 5 stars to Vegas Plumbing Service. Nicholas, the technician who came out, was able to answer all our questions. He flushed the hot water heater and also replaced a faulty valve.
I would definitely recommend this company!

Rey A.

3/28/2023

Woke up Sunday morning with water gushing in the garage. Found out my 2-year old water heater went bad. Fortunately, I have used Vegas Plumbing Services (VPS) in the past and knew that I can rely on them. I called VPS and James A. came out to our house. James was courteous, professional and very knowledgeable. He diagnosed the problem quickly and went to work immediately. In about 2 hours from when I initialed called, James completed the job properly and expeditiously - on a SUNDAY. Definitely a 5-Star service from James. I have used VPS for 2 homes now and I highly recommend calling VPS if you ever need any plumbing service. Thank you very much James and to VPS.

Laura C.

3/29/2021

It was time to call someone to come check out the water heater. I'm not a pro but when the water smells like metal something is obviously wrong. We called up Vegas Plumbing Service to come over and check out the issue. They give a free consultation and if you need something done they will do it that day on your same appointment.

Michael was our service technician. He arrived promptly with his service truck all ready to go in case we purchased a water heater. He was fantastic, friendly, knowledgeable, patient, and didn't mind repeating the info so we fully understood the process and deal that best suited us.

Michael informed us what could be done about the water heater, listed our options: replace with a 6 yr with zero services, 9 yr with 2 services or 12 yr with 4 services (flush and new anode rod) or get a tankless water heater that lasts for 30 years (unlimited hot water). We chose the 9 yr water heater and he installed it and soldered the parts all within 3 hrs. He let us know we would have hot water within the next hour of his departure.

All in all, from the moment we called to the moment he left we had a great experience with this business. I would definitely recommend this company for your water heater needs. They also do financing if you can't pay in full right away. They also work on garages and apparently they worked on ours before-Michael noticed the sticker. We look forward working with them again in the future for house needs.

Sarah F.

03/12/2023 12:00:00 SA

I noticed the water wasn't getting hot in my bathtub, so I checked my pilot light and noticed it was out. I couldn't get it started. I called the number on the sticker on my water heater, Vegas plumbing service. A very friendly receptionist answered and told me my technician would be out for a no cost evaluation between 3-6pm on a SUNDAY. She called very shortly after and said he'd be here in ten minutes! I was very very impressed with the promptness and urgency of the response! James came to my rescue, explained all my options at a wide range of price points, and explained that my water heater was from April of 2011. James gave me some added features and was thorough, articulate, and professional. I will definitely use Vegas Plumbing again and will recommend James highly. Thank you, James! I'm very happy with my new water heater!

Jay G.

06/10/2022 12:00:00 SA

Nick Perry provided a great timely service. Very helpful with giving me all the information I needed, but most importantly got my water heater up and running right away

Nili W.

05/01/2023 12:00:00 SA

They made my mother wait 4 hours and at the last minute they canceled and said they don't do this service I requested ! This is so unprofessional ! Specially when they confirmed that they can installed the water device and now they don't. Time is money go to somebody else !

Courtney W.

5/15/2023

Our hot heater stopped working out of the blue last night after cold showers after being gone for the weekend. We assumed it was something with the gas line but I am no expert and always afraid I will blow the thing up. So I called Vegas Plumbing Service as they were the sticker on the water heater from the previous homeowner. I called and James Anderson was over to my house in 30 minutes (I got lucky that he had a cancellation). He came in and let me know that the Honeywell computer on the water heater had a recall and that was the cause for the pilot light being unable to light. He said that they could replace just this piece but since the age of my hot water heater was towards the end of its life he recommended a new hot water heater and it would be covered for 6 years under the warranty, he even detailed that if it did break within the 6 years that it DID NOT include the labor, which is great to know ahead of time. I got on the phone and spoke to a lovely lady who helped me get the new one financed and approved. James was the absolute best and was even able to help entertain my excited pup while I was on the phone for the financing. Once approved he got right to work, showed me how to drain the thing myself each year and even showed me pricing for a water softener for when I am ready. Vegas Plumbing also had the best pricing for new hot water heaters and they cannot compare to those other guys and their horrific pricing and sales badgering (past experiences coming into play here).

James was professional, courteous, knowledgeable, and did amazing work quickly. The fact that he offered to play with the dog while I was on the phone topped it off for me, especially since he is a large dog with a loud play bark.

I will definitely use Vegas Plumbing for everything moving forward and request James too.

Frank M.

2/15/2023

At 7:30 AM I went into my garage and discovered my water heater was leaking. I called Vegas Plumbing Service and was surprised that someone answered. They told me someone would contact me between 8-12 and would be able to look at my water heater. I was contacted by 8:15 that the technician was on his way.
My technician was Nick Perry he went over 3 options and price, no pressure sale. Nick was very professional, and did a wonderful job. I was very pleased at the job he did. Thank you Nick

Jason C.

05/02/2022 12:00:00 SA

We had a surprise water heater leak that needed immediate attention. The representative who had answered the phone was professional and receptive to what we were dealing with. I was very impressed by her, to start. A technician was able to get to us in the same day.

Matt, the gentleman who came out to assess the damage and get us back in action, was the best of the best when it comes to service technicians that I've seen. Matt is a true professional who clearly takes pride in his work. It's so refreshing to see quality service and work alive and well here in Vegas. We have a new water heater, fixed piping, and we finally have a water softener. Please share with your team.

Jo S.

04/11/2022 12:00:00 SA

I had the hot water heater replaced in 2020. The guy ripped out my recirculating unit & said I didn't need it. He claimed it was only for larger homes. Well, I ended up having to run the kitchen faucet forever before I could get hot water.
I called them & told them about this issue and they came out & replaced the recirculating unit for $799.00.
After 3 months of still having no hot water in the kitchen (unless I ran it forever) I called back. They sent someone out and all he had to do was turn on the new unit!!! The guy that installed it never turned it on or tested it!!!
I spoke with the manager and they are reimbursing me for the entire amount!!! Very pleased that they did this and obviously want to keep me as a customer.

Rony C.

9/26/2022

Matt Shumaker is outstanding, upfront, honest, very professional. Highly recommend.
When I called they offered to show up in a couple of hours and they did.

Wade P.

2/23/2023

Matt Shumaker from Vegas Plumbing Service serviced my Rinnai tankless water heater recently. He was a thorough professional. He even took the extra time to show me how to do my own routine servicing. I highly recommend Vegas Plumbing Service. Ask for Matt!!!

Christine S.

6/21/2022

Matt was an amazing plumber. He was professional, kind, informative, helpful and quick. We had informed our warranty company First American and a previous Plummer had come out and said it would be 2000 to install the water heater that they were going to get reimbursed for through the warranty company, saying that we needed to have structural repairs that needed to be done by a contractor first. According to Matt this was a bunch of misinformation and no structural repairs were needed. He was quick to repair and didn't charge us more than was quoted, how refreshing to have an honest plumbing company not a gauger. Much thanks to you Matt! You were an exemplary plumber and we two old ladies really appreciate your honesty and hard work.
Sincerely
Christine Corio
Daughter of Gloria Radcliffe

Curtis B.

5/29/2022

Saw some water running out from the garage on Saturday night. Called Vegas Plumbing service and they asked if first thing Sunday morning would be acceptable. Considering it was a holiday weekend...that worked out perfect for me! I thought I would have to wait till Tuesday!

Matt showed up promptly, took a look at the issue (given the age of the hot water heater...i knew it would need a replacement) gave me a quote.

I took a few minutes to look on line and found that the rate quoted was very fair so I gave him the green light to get started.

He corrected some issues that the previous installer had failed to do properly and was done and out the door in less than 2 hours.

Could not be happier with his timeliness, service, cleanliness and professionalism.

Thanks Matt and Thanks Vegas Plumbing Service

Xuemei L.

5/15/2022

My water heater was down late Saturday night. , called them around 2 in Sunday afternoon. They managed to send a technician the same day.

Matt, one of theirs technician showed up within half an hour after the phone call. Matt was friendly and very professional. After his inspection, he informed the situation to me and offered me different options with reasonable price. I ended up replacing the heater. Matt did a phenomenal job, professional and efficient. He saved my day! Thank you very much!

Yes, I will recommend this company!

Renee S.

5/21/2022

Nick Perry came out to our house and did a fast and thorough inspection to replace our hot water heater. Thank you Nick! Much appreciated and highly recomnend this service! -Renee (home owner)

R S.

7/29/2022

I called at 7 am , they had Nick Perry came to our home in less that an hour . From the initial call to payment everyone was super friendly . Special thanks to Nick who really took his time and did everything possible to fix our water heater and save us some money . When we realized we needed a new one , he walked us through every step and never pressured a sale .

Thank you Nick !

Michelle J

Robert A.

7/27/2022

Called them about my water heater at 11:00 PM, I was told that they would be at my home between 9:00 and 11:00 AM. The technician arrived promptly at 10:00. Nick the technician installed a new water heater in about an hour! Excellent service, very professional, quality work! I recommend Vegas Plumbing Service.
Keep up the great work!!

Dee E.

2/15/2023

Quick, responsive and got the job done same day to replace a leaky water heater. My only gripe was that my old water heater had a warranty with them and still within service but since I did a replacement seems like my old warranty purchase didn't apply. I still paid what I would have paid if it were just under the manufacturer warranty for replacement...

Jaclyn S.

4/15/2022

Our water heater sprung a leak the night prior to Vegas Plumbing coming out to the house so our main water was turned off at the street as the shut off valve on the heater didn't function properly. Our plumber was Michael. He was on time and very professional. He was extremely knowledgeable and was able to answer all of my questions and my landlord's questions as well. He was able to have water restored to the house and drained the water heater while the landlord decided her next move. If it were my decision I would have stayed with Vegas Plumbing as they had the LOWEST PRICE and WARRANTY and were able to replace the water heater that day!!!! Thanks again Michael and Vegas Plumbing for your amazing service.

Cassandra P.

12/31/2022

We had yet another water heater go bad right before bed time this time. My husband called them in the morning and they were super fast, had great communication and the technician was awesome!

Peranut N.

12/26/2022

I called them because my water heater was leaking Saturday at 12 noon. They said they can have someone come between 3-6pm that day. So I cancelled my plans for the day to wait. At 6pm, they called and said they can't make it, it will have to be Monday because no one is working Sunday because it's Christmas. I asked what is the 24/7 service is all about then? But they insisted on Monday. I said I would try to find someone else but others said the same thing too, Monday. So I called them back at 6:45pm, got their answering service and they asked if 7-10 am Monday was ok. We said 9am and they took the information down. They called back Sunday morning, we missed the call, I thought they weren't working on Sunday. Monday, no one showed up. We called them back and asked what happened. The girl said their answering service didn't give them the information just the phone number so there was no appointment. So they said ok, they can have someone come out at 11:30 am. We said okay that's fine. Then about 5 minutes later, another girl called back and said they can't today, and it will be tomorrow Tuesday. I asked why? She said she can't get anyone out to my zip code today, they route everything prior. I said I've been waiting since Saturday. She said they tried calling us 4 times (she lied) on Sunday and we didn't get back to them and that their answering service wasn't clear on the appointment times. There was no way we weren't gonna call back if they've called us 4 time!!! So we checked our voicemail and they only called us 1 time and introduced themself as The garage Door Company umm...we don't have an appointment to do garage door... . So my water heater is still leaking. I'm waiting for them because they we're the one who installed the water recirculation. The right hand doesn't know what the left hand is doing and we are stuck with leaky water heater still because they weren't professional enough to prioritize us from Saturday's list.

Destinie Soulflower M.

09/12/2021 12:00:00 SA

So I didn't get my hopes up being that it's Sunday and I'm impatient! But-
OMG they had someone to my home inside of 2 hours! Diagnosis free and fixed our hot water tank in a hour! He explained in detail to my husband ans landlord (with extreme patience lol) and His name is MATT S.!!! he's the bomb! Knowledgeable very nice and professional! We will be calling for him if we need plumbing in the future!

Jessica S.

5/20/2022

We recently purchased a house in Vegas and wanted a little help knowing what maintenance is recommended when caring for a water heater. They said they could send someone out free of charge to just speak with me and give our unit a quick look.

Michael came out and was very informative. He verified questions that I had and tried to research on my own and even gave me a few more tips that I wasn't aware about.

I was very pleased with those on the phone making my appointment and also Michael the technician that came out to my house. I will be keeping their service for future projects around my house.

Ned P.

10/01/2022 12:00:00 SA

Prompt, courteous and fairly price. Michael, our tech gets 10s across the board. Highly recommend the company & Michael. Thanks Vegas Plumbing service! You are the best

Cory C.

2/15/2023

water heater broke and water all over my garage, called Vegas plumbing service, and they sent their rep Matt S. out within few hours and got it replaced in about an hour, thanks !!

mjaa o.

05/09/2022 12:00:00 SA

Our water heater broke on a Saturday, and we called Vegas Plumbing to see when they could come out. Michael, one of their plumbers came out within 30 minutes. He checked out the water heater and unfortunately it was time for a replacement. He gave us multiple estimates and after making a decision, I was expecting to make another appointment to schedule the delivery and installation of the new water heater. Good news, Michael had one available and was able to install it that day. Overall the replacement took about 2 hours. Michael was very courteous and professional. Thank you Vegas Plumbing.

Tracey B.

06/08/2022 12:00:00 SA

AHS home warranty first called Dockside plumbing. Chris charged the $100 fee, was rude, didn't explain the problem, just said the 2 water heaters were shot and not covered by AHS and lastly that he couldn't replace them for at least a week and left- doing nothing. So I called Pure Plumbing at neighbors recommendation. They were very nice and came out same day but charged $100 just to come. Their quotes were ridiculous ranging from $6000-$10,500 so we said no. Then I called Vegas Plumbing and I'm so glad I did. Matt came right out for free, gave us the lowest quote and fixed it that night. He was professional, courteous, did a great job and gave us an unbelievable quote. We will use this plumbing company for now on. Thanks Matt!

Hal S.

1/13/2021

Late on Christmas Day we discovered LD a water heater problem. Nick came out on 12/26/20 and replaced our hot water heater and recirculating pump! On 1/12/2, we realized some was wrong as it was taking way to long to get hot water. Nick returned to diagnose and repair a faulty sensor valve that had not yet been replaced.
On both occasions Nick provided professional and quality services!!

Janel L.

10/19/2020

Our water heater started leaking last night and by 9am the next day Vegas Plumbing came to the rescue. Very professional and informative, answered all our questions and gave us tips for maintaining our new water heater. Honest quote and did not price gouge us. Best quote given, out of all other quotes!

Highly recommended.

Judy P.

03/06/2017 12:00:00 SA

Chris was professional and super fun to talk too! I had my husband hang out and keep him company while he was working. I came back home to see everything put together already after a quick errand. It was a quick process and I even bought him a donut lol! Great personality and definitely would refer him to anyone that needs their water heater replaced! Thanks Chris! Yoouuuu the best!

Just wanted to update our post. It's been a little over a month now since we got the water heater replaced. Everything's been working great. :) Called the manager once when processing our check and he was super nice. Friendly service indeed!

Magi M.

6/30/2021

They came out within an hour and checked my water heater. My Garage door wouldn't work when I went to let them into the area. They do garage repairs also. Found my breaker turned everything off. Thank you!

Travis C.

5/26/2020

Gary came out twice for Vegas Plumbing Service and was professional, friendly, and extremely effective both times he came out. I was stunned that our new tankless water heater was having issues just a year after installation. He came out promptly, and he was able to work with the manufacturer of our tankless water heater, get a part shipped out same day, and came back promptly for the installation. After previous experiences with other companies, it will be an easy decision for me in the future to call Vegas Plumbing Service back and recommend them to any friend. I am very, very grateful for Vegas Plumbing Service keeping my hot water on in my house and for the courteous nature of the staff.

Thanks Gary and Vegas Plumbing Service!

Carolina P.

7/29/2020

My husband came home and noticed corrosion on the water heater. We had our garage doors previously repaired by Sun City Garage doors which is their sister company and since they did a great job, my husband called Vegas Plumbing from a magnet they left on our old water heater.
Matt answered his service call within half an hour and did a wonderful job replacing the complete unit within 1 hour and a half on a 110 degree day! He was very professional and courteous and did a very neat job! We strongly recommend this company and they've been in business since 1959! Awesome job!

Karen B.

7/14/2020

They were the first company to provide an estimate. I explained I wanted to compare to 3 other quotes I would receive later throughout the day. So they left, but called me back soon thereafter and offered me a very competitive price to earn my business. Because of the price, I accepted the offer. The next morning, they replaced my 26 year old water heater and installed new straps, valves, lines, pan, etc. I am very happy with the pricing as well as the professional service that the installer provided! Check out my before & after photo.

Jannelle J.

3/22/2021

We unfortunately had a unexpected water heater leak, we called the number on our water heater which happened to be Vegas Plumbing Service. We are newer homeowners so to call a business at 2:30 pm and have them come out less than 30 minutes later was AMAZING! We had to get a new water heater and he was prepared to replace it on the spot. Very reasonably priced and Matt was a great tech! Thank you so much!

William H.

1/30/2020

First off I would give them 10 stars if I could
Wow . So came home to find some water coming from the water heater I freaked out ( only in this house 2 years now ) Saw a magnet with their info on the current heater so I called they were super nice on the phone . Right away the guy told me he could have someone come out to do a free check after the guy was done with his current job . Got the call 30 mins a head of time saying he was on his way . Frank cams and was super nice and really helpful and even saved us money due to what we had in here we didn't need that kind . I am super thankful to him for that since it was going to be a lot and we really didn't have that to spend so the savings really helped . Great company
Will use them now for anything plumbing we need

Michael B.

5/29/2020

Our hot water heater began leaking one day but since I was able to control the leak, we didn't need same day service. I called our landlord and Vegas Plumbing Service was out to our house quickly the next morning! They got the new unit installed in under an hour (I asked how much time it usually takes and the repairman bragged that he could do it successfully in under 45 and he did!) They know what they're doing and we're very grateful! Landlord chose the right company! Thanks Jake!

Tony A.

07/02/2022 12:00:00 SA

Nick with Vegas Plumbing Service installed a new water heater in my home in September 2021. He had to disconnect and replumb an existing circulating pump to complete the installation. He was very personable and did a great job. A few days ago (June 2022) we began noticing we weren't getting hot water in any faucets in the house. I called for service and they scheduled me for the next day. I was pleasantly surprised to see Nick again and we both initially thought the old pump was the culprit. Nick encountered a lot of issues in replacing it at a very reasonable price and stayed on the job until 10:30 PM even though I told him luke warm water in the summertime wasn't an emergency and he could return at a later date. He insisted on staying and completing the job. Unfortunately the next day I was still having issues. Nick responded in a short time despite being the only employee working on that particular Saturday and having to pick up parts at two different locations. He started from scratch and did a thorough job in replacing the pump and gas valve on the heater. I highly commend him and this company for their prompt professional service and, most of all, their integrity. Thanks Nick!

M V.

07/01/2019 12:00:00 SA

I contacted Vegas Plumbing and requested an appointment; was told between 8-11am. I got a text at 0815 asking if I was still good for the appointment, and my plumber Gary arrived shortly after.

I say MY plumber Gary, because I will never have any other plumber come to this house aside from Gary. He was honest, capable, intelligent, personable and well-prepared. He fixed my two issues with ease and recommended other things to look into towards the future just based on his time and experience as a plumber. As Gary is a representative of this company and the type of plumbers they employ, I must absolutely recommend Vegas Plumbing for any of your needs.

Kris C.

9/30/2020

We had a great overall experience. I had received an estimate from Vegas Strong Heating & Cooling which was WAAAAY more expensive than Vegas Plumbing Service, so I went with these guys on the spot.

John S.

03/07/2019 12:00:00 SA

Called at 5:30am the morning I realized my Water Heater was leaking. Had a service tech at the house 3 hours later. Shawn the service tech was very professional and upfront on the costs and the estimated time of repair. The Tank was under warranty, but had to be replaced at another facility in North Las Vegas. Upon return with new tank, Shawn professionally installed the tank, replaced my used Earthquake Straps, and a few corroded connections that he recommended. Shawn went above and beyond a normal service call, and explained to me how to flush out my Water Heater Annually, to prolong replacement over the years. I would definitely recommend Vegas Plumbing Service, and if he's available, Request Shawn as your Service Technician.

Thank You Vegas Plumbing, and most Importantly, Shawn for your expertise, support, and professionalism.

John Sanchez
Las Vegas, NV

Jer G.

7/19/2020

Walked out into my garage today, saw water everywhere from a leaking water heater. Got a SUPER FAST reply to my quote request through Yelp!, and, even though it was 4pm on a Sunday, they sent someone over almost immediately (2 hours earlier than expected, clearly, they know to underpromise, then overdeliver). Matt showed up, COVID mask on, BTW, quoted a great price, then knocked it out immediately. New water heater, PLUS all new lines, a catch pan and sediment filter I didn't previously have, a full lesson on how to extend its life, just a great experience. 3 hours from Holy Crap! to All fixed!. And upgraded for the future! I told Matt I was storing his number in my cell, these guys are my new plumber for everything.

Denise N.

1/26/2020

So, my water heater is leaking...I see a sticker on it that says to call for service, warranty and all that jazz. I call to get it fixed because, um, hot water, however not only did the person come out an hour later than the 3 hr window they gave me, but he looked at it from a few feet away and said, yeah, you need a new one, it's under warranty but it'll be about $650. For reference, a new one at Home Depot is $644. So needless to say, I was pissed and asked why would it cost what I can purchase a whole new one for if it's under warranty and he simply says, well you can do it yourself. Not only is the customer service very obviously missing, but the idea that someone's family needs hot water and you as a plumber would choose to try and rip them off is absurd! I'd highly advise against choosing them. Just rip that sticker right off your heater because they are full of sh!t!

Bill R.

3/13/2020

Water heater burst on Friday afternoon at 330. By 530 I had a new one installed by Gary. Professional response at my house when they said they would be. Replaced the water heater and gave me tips on how to extend its life. Awesome company and great experience. Use these guys!

Tia M.

3/13/2020

I called about my water heater not igniting and producing hot water on a Friday evening. Jake showed up in less than an hour and explained all options as it pertained to my water heater and gave me sound advice on services I could wait on to save money. Very trustworthy and knowledgeable. I'd recommend Vegas Plumbing Services to anyone needing a reliable and efficient plumber. And the fact they're 24 hours, you can't beat the convenience. Pricing and labor charges are very affordable and they work within warranty constraints. Trust me! Look no further. Thanks a lot Jake. You were awesome!

Lydia P.

04/05/2021 12:00:00 SA

Called for an issue with my water heater. They were able to get someone out the following morning. Michael was early and did an awesome job installing my new water heater, as well as answering my water heater questions. Highly recommend Vegas Plumbing!

Patrick A.

4/13/2020

My hot water heater decided not to play nice anymore on Easter Sunday. First thing Monday morning I called VPS (and a bunch of other places to shop around) for replacement. They sent someone out almost immediately. I called at about 8:30 am and Gary was at my door by about 10am to take a look and give me a free estimate. After looking it over Gary gave me an estimate that I thought was very fair, and he was ready to do the job right there on the spot. I had hot water within the hour. I am very satisfied with the entire interaction. Gary was kind and did a great job (and quickly too!).

Susan R.

6/21/2021

It's never fun when you have to deal with home repairs, but I can honestly say this company earned my business on this one. I was cranky dealing with a water heater issue and they stepped up with a friendly and knowledgeable conversation and fair pricing. The tech treated our home with respect and fixed the problem! We will definitely use them again should they need arise. Thanks for treating us like a new friend and not a quick buck.

Melissa W.

11/13/2019

I can't say thank you enough for such courteous and professional staff. After 5 different inquiries, I'm glad we went with these guys. Very upfront and got my water heater swapped out in less than 2 hours and for half the price I was quoted from others. Yes the cost is important but you can't buy honest quality people and that's what sold me! Thank you!

Wesley M.

03/05/2016 12:00:00 SA

Had my water heater go south on me. Called these guys and Chris and Miguel showed up in the scheduled time. Called Sears where we originally bought the heater in 8/11. They were closed and couldn't do anything till the next day. Swell. I thought I might be able to change it, just swap it our for a new one. Wrong. After I got a great deal on a new RUDD water heater, these guys swapped it in an hour or less! Very professional, great work ethics and down to earth! These guys are very professional and knew what they were doing! They'll be the guys I'll call on again when it's time for a new water heater!

Draherduo ..

1/31/2020

Just rented a beautiful home in Peccole Ranch. Had a leaky plumbing issue. The owner contacted this service, about an hour later I received a call for same day appointment with about a 3 hour window. The quick same day service was so convenient! Jake who actually came to service the I issue was not only personable & friendly. He called me to alert me he was at the front door. Once he took a look at the issue, he was most efficient and knowledgeable, he was able to fix the issue in about a half hour. Then was very informative on letting us know of why we had the issue, how he resolved it & called the owner for further possible resolutions for any other issues. Definitely 5 Star quality service!!!!

Arlene B.

7/30/2019

Your sales approach is frightening and threatening! As I pulled into my driveway, opened my garage and grabbed my things, a small car with your advertisement swooped up behind me and 1 of the 2 guys jumped out of the car and approached me as I'm walking into my garage. He gave me a small sales pitch, insisted on coming into my garage to put a sticker on my water heater but I stopped him, and I insisted that I'll put the sticker on myself. Although he was thankful and greeted me to have a good day, I couldn't help but feel scared that he could have had other intentions of some type of crime. Las Vegas plumbing, you need to correct this!!

Jason R.

07/11/2019 12:00:00 SA

Some stranger walked unasked and unwanted into my garage and slapped a sticker on my water heater. I don't know how you think it's acceptable to trespass into my home to advertise for yourself but IT IS NOT.

Christine C.

12/16/2021

My husband and I went for errands then decided to go home early. Upon our arrival, I told him we will just get in thru the front door. But since we have a few grocery bags, opted to open the garage door instead. OMG, I saw water rushing out as soon as the garage was going up. Called the number on the heater tank. It was almost getting late, luckily the office was still open and the lady who answered the call got hold of a tech who was still willing to stop by to check the problem. We were already expecting and prepared that it may not be done same day since it was late in the afternoon. Surprisingly Matt S. arrived and assessed the problem and said he could do the job same day. We were so glad as we needed the hot water to shower. All done, thanks to Matt who was so knowledgeable and checked the whole connections that may have problem or leak. For sure, we are considering the next project we have discussed with him to be done in the near future.

Vance S.

5/31/2020

What a joke, waited all day for my repair guy only to receive a call that they won't make it. Avoid this company.

John A.

2/25/2018

Gabriel came out to replace my water heater. He was prompt, professional, and charismatic, and gave me a detailed (and greatly appreciated) explanation of everything I asked about and more. I ultimately bought a new water heater from him as well as their service plan to keep it maintained over its life.

I will definitely be contacting Vegas Plumbing Service for any future plumbing needs. In particular, I am now leaning heavily toward having a water purifier system installed in the future to complement my existing water softener, and they will be my go-to when I am ready to do so. Based on my experience, I highly recommend this company. Thank you!!!

Jenny K.

11/16/2019

We scheduled a service call for an estimate on our water heater. Somehow we were forgotten about, but when I text the owner he asked if he could send someone out late. The service guy came at 8pm which we were ok with. He quoted the service and said he'd be out first thing in the morning, which he was. We replaced our 50 gallon water heater the next morning and the service rep was fast, friendly and did a great job!

Barbara E.

02/04/2017 12:00:00 SA

THE WORST!
I was given a noon-3pm window and waited around for somebody that never showed up! When I finally called at 3 o'clock they said to just keep waiting and the plumber was on his way. Then I get a call an hour later saying they're not coming at all and I have to reschedule for Monday
Also, their caller ID is actually a garage door company!
VERY UNPROFESSIONAL

Eva E.

8/28/2018

About a year ago I used Vegas Plumbing Service to install a new hot water heater. My hot water heater went out on a Sunday and they had a man to my house Immediately. The new hot water heater is great.
When I bought my new Aquasana Water Filtration and Softener System Vegas Plumbing Service was who I called. They gave me a very reasonable estimate. And, Brice was here the next day. He installed the system in about four hours. I couldn't be happier with the job he did! I even asked him to put insulation tape on some outdoor pipes. It had nothing to do with the system. But, he willingly did that as part of the project. Thank you Brice and thank you Vegas Plumbing Service!!

Maude B.

6/24/2020

Our water heater started leaking this afternoon. In less than two minutes Vegas Plumbing responded with an appointment. In less than two hours, Vegas Plumbing had someone here and I had a new water heater. Great price on service too! I really liked that they offer a free estimate. Gary was fantastic and answered all of our questions. I highly recommend them.

Evie E.

6/24/2020

My water heater in the garage started leaking around noon and I called for service. Right away, Vegas Plumbing sent a technician within an hour to troubleshoot the problem. Unfortunately, I have to replace the 14 year old, 75 gallons water heater. However, the technician offered me a great deal for replacing it with a new 50 gallons and did a good job removing the old and installing the new one. Now, I am a happy customer. I will highly recommend this company to my friends.

Keanu Y.

08/09/2019 12:00:00 SA

GARY hooked me up with a brand new water heater in less than 30 minutes! Really cool guy and excellent customer service! I recommend him to anybody that needs any repair or installation!

Cherrielyn P.

6/26/2019

Our Hot water went out today and having as many kids as we do, I had to think fast. This was the 1st company that I Googled and they were soo quick to respond, Garry was at my house within a few hours. He was able to figure out the problem right away and he even carried the parts we needed in his truck, how convenient! It only took Garry 20 minutes to install and Bam! Hot water was running in no time! Thank you Garry!! Vegas Plumbing was a Life Saver!

T K.

5/22/2020

This company recently came to replace my residential water heater and did an excellent job; punctual, efficient, and cleaned up after themselves. Great work!

Kristine M.

10/03/2016 12:00:00 SA

I paid this company to install a hot water heater in 10/2009 called them & they said only way they could pull up my invoice was if I had copy of receipt unbelievable they can't search by customer or property address, their sticker is on unit. They denied repair and I had to pay another plumber, luckily unit was under warranty with manufacture

Steve M.

1/30/2020

No follow up once they got paid. Said they would throw in a permit, but good luck with that. Also they were very expensive. I had to call ( and pay) someone I else for the permit. Should be true to your word.

Drew H.

6/24/2019

My water heater finally gave out after 8 years but I was easily able to schedule an appointment with Vegas Plumbing Service for the following morning.

The plumber, Jason S., was quick and courteous. He was very informative about the new heater and educated me on the routine annual maintenance that I could do myself. He cleaned up all of the corrosion on the fittings and placed a drain pan underneath the new unit. The job only took him about 2 hours which I consider fast. My dogs were certainly happy that it was over.

I would highly recommend Vegas Plumbing Service. They are extremely polite and efficient. And if you're lucky enough to get Jason, you're in good hands!

Brittany R.

10/20/2020

Fabulous experience having our water heater replaced. David was friendly and efficient. Thanks for servicing our home!

Ken L.

8/27/2020

My wife went into the garage and noticed the water heater leaking. I shut off the power and water to the water heater. It was about 7pm on a Tuesday night when I called and Matt answered the phone and said he could make it over that evening. He told me their was no cost to estimate costs for repair or replacement and no cost for the service call. I was happy since late evenings usually cost more. Matt made his way over about 9:45 and let me know that the water heater needed to be replaced. He came the next day and with a lot of challenges was able to install the heater. He also noticed that the shut off valve started leaking with the new pressure reopening the water to the water heater. He spent several hours running a valve down and made it back to install. He also noticed that the code on the water heater was giving out bad info. He worked and corrected that but said he would have someone check it out the next day to make sure the water heater was operating correctly. The tech Vick came out the next day and tested the water heater and assured me all was working correctly.

I may add that Matt work a mask as well as I to save guard all. Matt made me feel like family the way he treated me and answered all
my questions.

I would highly recommend Vegas Plumbing Service for any of your plumbing needs!!

Marla W.

11/17/2019

DO NOT call this company! Call any other plumber in Vegas but them!
Called Vegas Plumbing to service our water heater on Sept 11, ever since Gary serviced our unit, we have had problems. Called Mikey and scheduled for a tech to come back out and I was told they would be at our home between 8-11 on Nov 6th. Then Mikey called and pushed the appointment back to later in the day and then cancelled because the tech was installing a water heater some place else. Then Gary showed up on Nov 7 and didnt fix the problem. I called this morning, Nov 17, because the water heater was beeping again and Mikey scheduled me between 9-12. I called at 10:30 to get an update only to find out they the bumped me again to 2-5, because the tech was installing a water heater some place else. Now Mikey just called at 4pm only to cancel me yet again, because the tech was installing a water heater some place else. We have no hot water and cant speak to the owner Joseph or get serviced until tomorrow morning. Mikey was rude and Joseph and Michael Potter clearly dont care about customer service. Next step social media and Angie's list and channel 13.

Tom C.

08/08/2017 12:00:00 SA

I called Vegas Plumbing Service and they sent Gabriel out within an hour and replaced our leaking water heater right away. Competitive price to the other plumbers that couldn't get to us till the next day. Definitely recommend this company.

Alex M.

07/07/2016 12:00:00 SA

I came home from work to find my garage filled with water from my old water heater. Called these guys out for a free inspection and Miguel took good care of us. He showed up about 25 minutes after the call and changed out our old heater very quickly. Super nice and efficient, would definitely recommend these guys, especially since labor, the new heater and everything came out to bless than expected by about $150.

Kelvin L.

03/01/2020 12:00:00 SA

Solid!! These guys will NOT disappoint. Spoke to Mikey over the phone for a quote to replace a water heater, and less than two hours later Jacob arrived to do the job. I honestly didn't have high expectations for same day service, especially on a Sunday with a last minute notice, but Vegas Plumbing Service delivered as advertised, and completed the work for $50 less than they quoted me, and $100 less than the next best quote I got. Overall, Jacob was very professional and completed the job in about 40 minutes. Mikey said he would earn my business and he and Jacob definitely proved that. Would definitely recommend to give them a shout for your plumbing needs.

Shawn C.

12/10/2017 12:00:00 SA

Daniel came out and did a super spectacular job here at our home. Would definitely recommend this company and especially Daniel to service whatever your plumbing needs maybe. Btw it was our 5yr old crappy water heater that we bought from Lowe's. They also carry an assortment of water heaters on their trucks so you have a few choices depending on your financial capabilities so that's also a good deal for the consumer.

Richard T.

10/25/2019

We had a water heater go bad and called vegas plumbing. Gary Hopkins was sent out within a few hours. He had the Replacement water heater installed within 45 min. I also had some new bathroom fixtures installed the very next day by Jason. Both guys were on time and very professional. We received a text message when both guys were in route. I would recommend calling vegas plumbing!

Rose S.

5/28/2020

We needed our water softener put in a different place in our garage, which required a new plumbing route. Gary came out to see us. He was very professional, knowledgeable and polite! So he came here today with Matt. They did a superior job!! We are very happy, and we would recommend them to do any of your plumbing issues! Thanks so much Gary and Matt!

Jessica Z.

5/16/2018

Couldn't ask for better service.

I called about an issue with my water heater at 10:45am, and Gabriel was here to help before noon. He was informative, friendly, and knowledgable. He happily explained the issues, the different solutions, and not only had a new unit on the truck ready-to-go, but had multiple units at different price points ready to go.

Only a few hours after the initial call, the new unit is in (and I can take hot showers again!)

Would happily recommend Vegas Plumbing, and Gabriel!

Ben V.

4/20/2020

My water heater broke on a Saturday I called various services and they wanted to charge me an extra for weekend work. Vegas plumbing came out on Sunday to give me a quote. The quote was very reasonable and they installed my water heater. Their tech Jake was friendly and very professional. He is an asset to the company. He completed the job in about an hour or so. I would highly recommend them for their timelines and professionalism.

Nils G.

8/31/2019

Had an emergency and they came out within 30 minutes. Friendly, courteous, and very knowledgeable. Also very reasonably priced. Highly recommend. Thanks!

Bonnie C.

7/15/2019

I have been through a lot of plumbers I have not found one that I feel does a good job and they over charge you for it... I was so surprised to meet Gary he is wonderful and such a professional does not over charge and does quality work. I have other properties and will not trust any other plumber. Gary is my man.

Jess L.

11/04/2015 12:00:00 SA

Unlike most of the companies I called when I started looking for a plumbers they actually answer the phone each time I've called. They were available almost immediately and took the time to listen to my concerns. Would definitely recommend.

Brooke B.

1/28/2019

They did respond quickly to our request for a water heater replacement. The cost was more than expected because they said we needed pipes replaced. We agreed to this, so that is not a problem. The problem lies in the recommendation of the installer to call out a restoration team. He recommended we call Emergency Restoration Experts LLC. We did, because we trusted him. ERE, LLC did come out right away, which seemed great to us at the moment. I asked our water heater installer if we should wait to put the water heater up until they arrive, he said no, don't worry, they will take it down and put it back up... unfortunately they charged us $ 444.45 just for detach and reset of water heater... and that is the least of our complaints with the restoration company. It has been a NIGHTMARE dealing with them ever since, and their services, which they said not to worry- it would be covered by insurance; has far exceeded what insurance would pay and we are out of pocket for their ridiculous charges. I understand this review is on Vegas Plumbing Service, but we never would have been introduced to the mitigation company without the recommendation of our water heater installer.

Joel R.

11/24/2018

The worst company I've ever had the displeasure of calling ! These people are real characters suppose too show up half the day but whenever I call get the same there almost on the way response ! Ridiculous the kind of jokes these people are of running a business ! I rate them. A 0 and hope no one gets the lousy terrible service I did ! Thanks for nothing !!

Dee S.

8/14/2017

Gabe was awesome! We got great same day service and now we don't have to worry about our water heater again for a long time. Gabe was friendly, knowledgeable and got the install done in no time.

Lia M.

6/18/2019

Great, fast, efficient service. I sent them a message on yelp yesterday about our water heater and they sent someone out first thing this morning. Gary assessed the work to be done and once he gave me the estimate and I agreed to it, he got to work. He was done in 20 minutes. Glad I found them.

Jimmy H.

07/02/2015 12:00:00 SA

Very impressed. Had a broken water heater at our house. Called always open and they were very professional on the phone set up an appt between 8a-9a today. The service men showed up promptly at 8am. They inspected the heater and were very knowledgeable in regards to the brands and different sizes. Asked questions to see exactly what product we needed. In the end we made the decision on the right one and now 9:20a they are done removed and replaced. Ryan and his partner were very professional and did an amazing job. I usually don't write too many reviews but needed to post this as I didn't expect such prompt and great service.

Jennifer L.

03/07/2017 12:00:00 SA

I'm not sure why this company got some bad reviews.. I called them Monday night at 8pm to replace a water heater that broke at one of my rental properties.. they were there at 9am the very next day to replace it. I priced all around (Home Depot, Sears, Lowes and two other plumbing companies) and they beat all of them by over $200. I paid them over the phone and it was a very easy process. My tenants are happy and so am I!

Bruce H.

1/20/2017

Brice serviced our home right after we moved into it. The home had several plumbing issues including leaking toilets and Brice fixed them all fast and professionally.

Angel L.

03/05/2017 12:00:00 SA

My experience with Vegas Plumbing Service was positive; timely arrival, very knowledgeable technician, and reasonably priced.

Bridgette B.

7/22/2017

We called Vegas Plumbing Service to come look at our leaking water heater. We were so happy that they were able to get to our home within a couple of hours. Our technician, Mike, did an excellent job installing a new water heater efficiently and effectively. He was punctual, professional, and personable. Thank you for the excellent service.

Rodrigo O.

11/02/2016 12:00:00 SA

Our water heater was leaking very badly. This water heater was at end of life and therefore we decided to have Vegas Plumbing Service replace the water heater. We called them at about 7pm and they scheduled a technician to come out the next morning. Chris was extremely professional and explained how to use the new water heater after he installed it. Very satified with the service and price!

Nicole J.

10/21/2017

I called this company to fix my water heater because there was a sticker on the unit saying to call for warranty repairs. The thermostat had to be replaced and Was told that I would only have to pay for labor. Apparently the labor for 2 hours was over $350! I never received an invoice and called the company to discuss the excessive price and the discrepancy in labor time. The repair only took an hour so I did not understand why I was being charged for 2. I was told that the part was not on the truck so he had to drive to get it and wait in line, both of which I had to pay for! The manager I spoke to was extremely rude from the moment I called. He was finally willing to drop the price $50 after I called for the third time. I will NEVER use this company again. I never received a written estimate, receipt, or invoice of any kind, despite being told the manager would email it to me.

Guy C.

05/06/2010 12:00:00 SA

I meant to review this a while back, but better late than never, especially since no one has reviewed them yet.

I was recommended to Vegas Plumbing during a garbage disposal failure, my water heater wouldn't come on, and we had some toilet issues (new house, what can you do?). This is my first house, and I don't know what the Hell I'm doing at times from that transfer from landlord reliance to self-sufficiency, but my experience was top-notch.

They sent a fellow by the name of Mike out to my place. Mike was awesome for several reasons: He detailed exactly what was wrong with the system, gave me a great rate, and it was very clear that repeat business and doing a good job was more important to him than ripping me off with extra costs. He did his work, and was gone. I called his office and told the receptionist to pass along to his manager what a great job he did, and what a professional he was.

Well, a day later, one of the fixes didn't hold. It was a wrong sized washer, and Mike came back immediately, and worked diligently on the offending pipe until it was truly and completely fixed. I asked how much I owed him for this particular follow-up service. He just looked at me and said with a smile: I heard that you called into the office and said some good things about me. Thanks. You have a good day.

And with that, he left, and my plumbing has worked fine ever since. I can't say that I look forward to the day when I have to call upon the plumber again, but when that time comes, I now know who to call (and it's not Ghostbusters).

Matthew F.

09/07/2019 12:00:00 SA

Well this is interesting. Evidently the owner read this review and I guess I got the person who answered the phone's name wrong so he wanted to know what number I called. I sent him the number from his sticker on the water heater and sure enough he realized it was him. We went through a long back & forth conversation first on Yelp then text about how his company would never leave someone without hot water if it had been that simple of a fix (pushing a restart button) then finally agreeing over the next day or so that the tech was in the wrong and it was an oversight but would be seriously addressed with the tech. He then offered a $25.00 gift card for our inconvenience because word of mouth is very important to their company. Then he AGAIN wanted to send a tech out because tripped switches could be the sign of something more serious. I REPEATED that I have a home owners warrantee and if he sent someone out he would charge far more than the $75.00 fee I paid. He reiterated that yes he would so he would go ahead and send a $25.00 Lowe's card for our inconvenience and he hoped that I had it in my heart to change the review...he said it would take 2-3 days for the gift card to arrive. It's been 10 days-NO card. Am I surprised? Nah! Company is probably great if something is majorly wrong but for us they wanted to upsell from the beginning to the end. PS..the switch has worked perfectly.

Maria W.

02/04/2017 12:00:00 SA

Garage door goes up and there's water on the floor - who do you call, the company that has the service label on the water heater! They were quick to answer the call, gave us a two (2) hour window of arrival, arrived within the time frame and switched out the old water heater with a brand new Ruud. Installation took about and hour and a half, and we had hot water within two hours. Thanks Chris L.

Rich K.

11/08/2015 12:00:00 SA

Had a minor issue with the water heater, called on a Sunday, the technician came out, fixed the issue and was able to offer information regarding our water softener as well. Miguel was very professional!

K P.

1/17/2017

They were one of the companies that Southwest Gas Service recommended.
We chose this company due to the yelp reviews.
They were fast.
Chris was friendly, communicative and understanding.
He worked fast and efficiently installing our new water heater.
We would use them again if and when needed.

Thx.

Vicky E.

7/17/2017

Horrible company! Called and asked if they would come and do a free estimate and they said they would. When they showed up ad gave the estimate we decided to go with someone else so they demanded $70 for coming out. They refused to leave so we had to give them $20 to leave our property. Horrible way to do business.

Mitch S.

07/02/2018 12:00:00 SA

I called on a Saturday about a pipe that blew off from the water main. Jonathan came out about 3 hrs later. He was friendly and courteous. The problem was something that was not common and he had to find a solution to repair the pipe. The parts store was not open so he had to use the existing parts. After some discussion with another colleague he came up with a fix. He finished the job in minimal time and answered all my questions and concerns. I had one minor issue but the office manager handled it professionally and to my satisfaction. I would recommend this company and will use Jonathan to fix any other of my plumbing issues in the future.

Vanessa H.

01/08/2018 12:00:00 SA

Water heater started leaking on New Year's Eve. Gabriel came out on time New Year's Day. He was nice, explained my options, and finished within an hour and a half.

Gale B.

5/15/2018

I had the technician, Gabe, out today to repair a leaky sink and toilet. Repairs were completed,and all needed parts were on the truck, no return trips. Gabe was courteous and respectful and answered all of my questions. I would use this company again and would specifically ask for Gabe to do the repairs. Thank you for the good service! Gale Banks

Anton V.

12/05/2017 12:00:00 SA

Our water heater went out without warning and was flooding our garage. We called Vegas Plumbing Service and they immediatley came out even thought it was the evening and replaced the old water heater. Gabriel took the time to explain what was going on, what our options were, and then put a new water heater. While I suppose I could have gone and purchased my own and tried to install it myself this would have cost more in time and money with no guarantee it was correct. Worth it to just bring in a professional and Gabriel was very professional.

DC C.

11/14/2014

Scheduled an appointment a week out, took the day off work and waited and waited... Never showed up...Got a call that they wouldn't be able to come that day and the next available appointment wouldn't be until 5 days later... Must be nice to be that busy I suppose but I am guessing it's the added emergency fees they can stick to the other guy that takes them away from the scheduled guy...eventually treating customers this way will catch up to you!!

Kelly B.

09/03/2014 12:00:00 SA

I bought a house with a brand new water heater with the Always Open contact information for the warranty. When I called after I closed on the house because the water heater was malfunctioning, I got an extremely rude representative who hung up on me and told me he didn't know how I got his information. If I could give 0 stars I would.

Rosa J.

11/12/2017 12:00:00 SA

When my husband called just for the free inspection Daniel came so promptly, that I couldn't believe it! Daniel is very professional, courteous and informative. He did a great job. As far as we see no more licking or problems with the water heater so far.

Candice T.

10/19/2013

DO NOT USE THEM!!!

I had a horrible experience with Alway Open. First I was told it was free to come and take a look at our water heater but after 45 minutes of John taking a look he says it is going to cost me $149.99 because he serviced it. Which I did not authorize. He was not leaving my house so I called my husband (who is away because he is military) and he didn't know what to do and what could he do? I tried calling Always Open and was yelled at. Really?? Costumer service was SO rude!!!! John (the guy who came out) was trying to charge me an extra $800 for a part that was later figured out was not even needed. I ended up going on line and figured out that so many blinks mean what your problem is. He tried saying that is was blinking 8 times which means the part that needed to be replaced would be 800 bucks. When in reality it was only 7 blinks which meant a $30 part. I ordered the part, changed it out and reset the water heater. He was going to have me wait a whole week. A WHOLE WEEK WITH OUT HOT WATER! I have 3 children!!! That is ridiculous. Especially because Rheem (the water heater manufacture) sent me the part* (for free) and walked me through the reset process. Lesson learned go on yelp first and then see if you can do it yourself.

*now I have a spare since I ordered one and Rheem sent me one

Bethany C.

10/13/2016

Absolute best service and price in vegas! Very knowledgeable techs and fast and came on time! Highly recommend

Enrique A.

1/22/2019

Sean from Vegas Plumbing Service is the best. My Hot Water heater was making a little more noise than normal so I decided to do a much overdue drain and flush on my tank. After getting it as clean as I could, after refilling and restarted the heater, I started hearing hissing noises like water hitting a flame and it was pretty constant for about 1/2 hour, so I was worried that my tank might have sprung a leak or I did something wrong and called Vegas Plumbing Services to get their advice as I had their sticker on the side of my tank. They answered right away, no answering machines or call queue and said that they would send someone out free of charge to look at it and if anything need done they would give me a free estimate with no obligations (you don't hear that everyday or very often)! They gave me a three hour window that very same day, said they would call/text when they were on their way, all of which they did, they actually showed up in about an hour not the three it could have taken. Sean inspected my setup, let me know that the hissing was normal due to condensation hitting the flames following a flush and made suggestions, and talked and treated me respectfully not talking down to me and didn't try to sell me anything. I asked him instead, being that my tank was almost 7 years old and probably going to go soon, what a new tank and labor would be and their price was better than any others I asked, using superior products with VERY reasonable extended warranties available for yearly service (again by my asking not him trying to sell anything). I wouldn't even think of giving anyone else my business after such a pleasant experience and reasonable prices, and you can't beat free for a service call even when not repairing or selling anything. Vegas Plumbing Service and Sean are the best. I highly recommend them as your hot water tank specialists!

Gary C.

11/11/2015 12:00:00 SA

Scheduled a service call. Representative called 18 minutes before the time window was up to say they were not going to be there. I informed him that I had taken off work to be here and was assured that someone would be here today. Representative was very unhelpful, became rude, said something nasty and abruptly hung up. I would definitely not recommend.

Jonathan M.

11/06/2016 12:00:00 SA

Vegas Plumbing Service was great! Our water heater went out late last week, and they were able to assist us on the weekend with less than 24 hrs. notice! Chris was very knowledgeable, and gave great recommendations on how to care for our new water heater. Definitely will be calling Vegas Plumbing Service for our next plumbing needs. Thanks again!

Tralina S.

12/17/2014

Vegas Plumbing is the best!!!!!! I contacted them because I had a cracked toilet. and they got on it right away. The plumber T.J was very nice, knowledgeable, professional and neat with his work. Upon arriving he called to let me know ahead of time when he will be arriving. I give this company 5 stars and I highly recommend this company for any plumbing services you need.

Mike S.

10/07/2013 12:00:00 SA

this company has scammed overcharged. not pulled permits for a water heater installs the phone guy eric hangs up on you is rude should not be anywhere near customer service. the tech who installed my water heater is silver tounged makes u think your getting a great deal for top of the line but come to find out, product is not top of the line and was charged more than 1000.00 over any other company in town. then the company makes u think your stupid until you get some. even when i asked to speak with the owner or General manager i get the run around no one ever calls you back only when you have something on the company that could get them in trouble will they apease you then you got to sign a letter saying you wont persue it in court
this company I wouldnt wish on my enemie consumers beware

Elissa S.

3/27/2013

We've used This company in the past and were totally satisfied. So when my husband took a shower in the master tub last night and the tub filled with water that wouldn't drain, and the guest bathroom tub almost overflowed....he called Vegas Plumbing again. The house is old! My husband and I were stressed out over our plumbing situation and thinking we would have to break out our piggy bank and then some didn't help. My husband had to go to work and didn't like the idea of me having to deal with this alone either. He called around 12:30 or 1:00 p.m. and the office said someone would be at our house between 2 and 5 p.m. So right around 1:45 p.m. the doorbell rings and Carl the plumber is here. That is fast service! Carl worked very hard snaking the tub and checked all my concerns regarding the problem and answered any questions I had. Carl was very nice and courteous and didn't treat me as the airhead wife, he explained exactly what was going on...very professional. He even cleaned the tub and area in which he worked. I held my breath as I asked to see the bill and was able to exhale as it was a very fair price for all the hard work. I hope I won't have to call again....but if I do it will be to Vegas Plumbing and I can highly recommend them.

Sharon I.

12/15/2014

TJ IS AWESOME! I have never met anyone in this industry that is as committed to their work than this guy. He gave us an honest estimate and performed! He wasn't feeling well and was super sick yet showed up at 8am and hooked up the entire nightmare plumbing project. This was not an easy job and he was quick, efficient, professional, and did great. We are so lucky and so fortunate to have found him and Vegas plumbing!

Arnie A.

9/15/2014

Amazing experience. We had a main line leak and had to jack hammer the edge of the driveway. Professionally patched the driveway and they repaired the lawn also. Very reasonable rates