Rooter-Man

Had a leek under my house and called rooter man. Was given a time of two hours before they could get to me. Four hours later I had to call them back at which time I was told they were running late. When they arrived I told them I believed it was a PVC feeder line however with sever back issues along with age I was not being able to access the leek. After accessing the area through a large access door inside my house, tech was able to see leek without going any further. Confirmed that it was a leek in PVC line. Tech then left for Home Depot for a few fittings and a small piece of pipe and glue. He then returned went back under house to leek which was about seven feet away and took about 15 min. To make repair.    Bill was 345.00 with no breakdown on bill. From past experience, I would have to guess that parts were around 20.00 to 25.00 dollars. Awful lot of money for maybe half of work.

We had Anthony come out and look at our property, they were very nice and did a great job. We highly recommend them.

I just want to give a huge thank you to A Rooterman. I was able to get a same day appointment.  They were on time, completely clean and safe.  Rory and Kenny took the time to really explain to me the whole process. I will  recommend them to everyone I know.

If I could give them zero stars I would.  I would not inflict this company onto my worst enemy.  My landlord hired them to fix a clogged sewer, they came out (late) on Saturday and couldn't fix it, they said they would be here at 10:15 on Sunday and would need to speak to the landlord directly to approve additional work (which in fairness to them, we knew that additional work would have to be done, this is a semi recurring problem, and had been told before that if it happened again more than just snaking it would probably be required).  The landlord showed up at 10:00, we had a lovely chat, and waited, and waited, until finally at 12:30 the tech showed up.  The landlord had told them up front, she could not be here after 12:30, she waited 5 minutes to talk to him anyway, making herself late for an appointment, while he shushed her and told her to go away because he was on the phone.  She left and about 10 minutes later he got aggressive with me asking why the landlord would leave when he was already there.  Because dumbass, being in the driveway doesn't do any good if you refuse to talk to her, and being over 2 hours late doesn't help.  Don't worry they said, we'll be there at exactly 8 on Monday, guess what, 8:30 on Monday and no sign of them, so the landlord is once again having to completely upend her schedule because these people don't know the definition of the word reliable.  My landlord is doing everything she can, I entirely blame Rooter-Man and their lazy don't give a damn techs for me now having to drive to the nearest store to use the bathroom.  Seriously, save yourself the hassle and use someone else, and since their techs don't want to work anyway, you'll be doing them a favor too.

Edit to update- so Rooter-Man ended up flaking out all together.  The plumber that the landlord called to replace them was able to find the clog that Rooter-Man claimed didn't exist, confirmed that their story that our pipes just don't have the right slant is bullshit, and will be fixing it in about half the time and half the cost.  When I find out from my landlord who she got as a replacement to Rooter-Man, I'll post another update on who you should go to instead.

This is the second time I've used Rooter man. They are quick to respond and Ryan was able to camera our system to give us an update on how things look.  He is extremely knowledgeable on septic systems. Clean outs are just part of septic system life but Rooter man made it pretty easy to get it taken care of. The extra education on septic systems makes me as a home owner feel more comfortable knowing how everything ties together.

The worst company, three times one day and then left the flue pipe unhooked, they shouldn't be in business, then there is the owner Raul!!!! Call someone else, I'm going to the nv board that's how bad they are, I would give them a minus if possibles!

did not show up for scheduled appointment.  When I called they said they had called me and had told them I did not need them to come to my house to fix the issue anymore.  They never spoke with me and I never received a phone call from them.  They said they now could not come out until the very next day due to giving my time slot away.  They were not willing to accommodate my schedule at all.

They offer free estimate, that are not free, Ryan was going to go under my house without even discussing the cost, which would have been 380$  and that was just to locate the intake for the tank,  even thought I had blue prints that show exactly where it is. He was coming to my house to dig  up my yard without discussing any price. When I called the office looking for Ryan and  a very RUDE  man answered had no idea who I was and proceeded to hang up on me, when I called back very annoyed by the way I was being treated,  he said it was an accident, no accident,  you said  ****  and hang up. Worst customer service, they answer there phone in the work area, it is so loud and on speaker phone. I really don't know how they are still in business. When I first contacted this company was 3 years ago, and a very nice older gentleman helped me, he was delightful, I do not know who took over, but I think he would be disappointed.

In times like the flood of 2017 (Reno, Nevada) we need honest people and this is not one. My mother had them come out to check under her home to see if there was any water there. After about 20 minutes they came up and said nope all is good.  The charge was $259.00. Be aware
to always get an estimate before the work is performed, then there are no surprises and you really find out the bad from the good.

OMG! I called last week to inquire about  getting my septic pumped and they told me they didn't have a set price but they'd come to my home and give me a free estimate, which I thought was strange. They never showed so I called and asked if they were coming and they did a 180 and said why would we do that, it's a set fee of $650!!! That's nearly $200 more than anyone else. Of course I cancelled and would never recommend doing business with this flakey company. Judging by my experience,  their 2+ star rating is well deserved, in fact that might be too generous!

Charged $152 to unclog a toilet that was not an emergency call.  Had used the company at my work in the past with great service,  Extremely disappointed as a homeowner & feel I was taken advantage of - shocked to get the bill..

Ralph and others did a great job replacing my water heater. They took care of getting all up to code and made sure county inspection taken care of.

Ryan came out to pump our septic tank today.  He explained the process well and recommended preventive options.  He called on his way and arrived on time.

Very friendly staff and professional technicians! Used these guys a couple times for my place in Reno and have been satisfied every time. Would definitely reccommend

Terrible Terrible service. We were having an emergency in my home, so I was calling around to see who could come out. One company said a tech would contact me, but they did not have a timeframe, so I called around to see if anyone could come out sooner. The owner was very curt and short me with. I was not able to complete a sentence with him as he continuously kept cutting me off. He also had a teach out, but refused to put me on the list to call me once he was completed on a job, if I was waiting for that other company to call back.

He was very rude and the call was frustrating because I couldn't complete a single sentence until I finally advised that I would leave a review for my experience on this call.

Had a leaking shower faucet. Called and rich said he could be out the next day! Extremely fast as everywhere else in town was at least 3 days out. He also suggested I try a replacement cartridge and that was all it needed. I was able to resolve my leaking faucet myself with the help of Rich. If I ever need plumbing help again this will be my first call. Highly recommend to anyone looking for a friendly and fast plumbing service.

Wonderful service!  We had no hot water and they arrived in less than an hour, fixed the issue and saved the day - more like saved the week!  I wish I had known about this company 20 years ago when we bought the house.  Another company might have tried to tell us the issue was irreparable and that we needed a new water heater but not this company.  They were professional and HONEST! When we do need to replace the water heater, we will be using them.  Best service ever!

Had a water heater heater installed. Instead of pulling a permit, it took them 6 months to even pull it and that is after we had to contact them over and over again. The receptionist guy is rude and has no sense about him at all. tries to act smart and runs his mouth instead of actually doing his job. Avoid this company like the plague, call a real company this place is just a scam. I finally got an appointment, next wednesday 6-22-22 , for them to come out and fix the mess ups on the install after having to have a huge long conversation with the owner/receptionist about him being a smart mouth and not answering any questions about the product I paid thousands of dollars for. They could have just fixed their mistakes but instead had to be mean and leave us hanging for 6 months and make it out to be our fault and then lie about the phone call we had.

Avoid this company, nothing but hassles!

Do not call this place for anything!! The owner Ralph is by far the most rude and condescending man you will ever speak with. They charge double to triple what the job should be according to several other plumbers. Ralph is abusive and untrustworthy to the elderly and seems to take advantage of anyone he can. Again ,if you want to be ripped off and talked to like it was your fault afterwards for not knowing they were ripping you off then this is your place. NDI , rapid rooter or whole job would be a better option.

Rory, the technician who installed our new water heater was very competent, pleasant, and respectful to work with. He returned the next day to patiently address some questions and concerns we had (it had been 24 years since we purchased the last water heater, and my plumber husband was still alive then.) Rory is a credit to his employer   Ask for Rory. You can be assured of knowledgeable  courteous service. The rating is for him, as he was the agent that we dealt with.

So many issues.  I am not a plumber, and I live in San Diego, so I needed a company that can figure out the job without my help.  That was not the case.  First when I called and told them my house drains were backing up.  Notice I said house.  I gave them the address of my house and the house code to get in the front door.  They told me they would call me when they got underway so I could have someone there to meet them.  They did not call until they were at a ski resort building trying to use my front door code.  Then I figured out they were not at my house and gave them instructions on how to drive 200 yards up the road to my driveway.  They then called me to tell me that it was just the washing machine drain that was stopped up.  I had to argue that there was poop coming out of that drain.  Finally they did clear a main line.  But at a ridiculous charge they would not guarantee the work unless I paid a lot more to have a camera of the line. I have never paid so much to have a simple line cleaning and this is the first that the company does not guarantee their work.  No, I'll never use them again.

This plumbing company charged us over$300. 00 to repair a hot water Handel on our tub. Could not tell us how much the replacement part cost. I was told the owner  would not be talking to me as requested.  I would never ever do business with this company.  Only ones who don't charge by the hour and just add as they go! Someone needs tell that idiot a review is not slander.  I'll be contacting associated state boards to file complaints as well.  Really NO stars

They were very prompt and professional they also arrived on time and completed the job neatly everything was done correctly. I would definitely use them again. If you need a plumber or drain clean out these are the guys you need to call.
Dr.Ramskov

Called at 9 for a tenant.  Person showed up at 2:00 demanded $395 owner called me as after 1 hour called and demanded additional $695 with no guarantees.  When I arrived asked what he had found said, haven't ran the line have no idea and I'm leaving.  So essentially charged almost $400 did nothing then said was leaving.  I asked for more information/understanding was yelled at, confronted aggressively and told to FO?  This was not personal, I had no intention of confrontation just the sewer line cleaned.  Don't call these people.  Done this for 35 years and never before been dealt with in such a manner.

RooterMan does NOT Warranty their work. Had local (to Lake Tahoe) Rooterman out to clear sewer line for a six unit condo building on 1/23/18. Charged $475 and we were told the blockage was cleared. Backup occurred again yesterday (2/7/18) so we called them back and they snaked line again. NO WARRANTY on previous call and they charged us another $475!! This time (same plumber on both calls) said line is coated with grease which requires bigger machine to clean drain. Only way to use that bigger machine is to extend cleanout 15' to crawlspace opening for easy access. That will cost $1500 before degreasing can be done. Plumber used camera both times. When I asked why he didn't see grease problem the first time, he said he didn't have a good camera the first time. ?!!??? DO NOT CALL ROOTERMAN. They do not warranty their work and do not honor a good business model of honesty and integrity.

Paid nearly $1000 for guaranteed unclogging of our drain. They refused to go through toilet and went through a tiny drain in bathroom sink instead. They never finished the job, but kept the money anyway. We then paid another company half that and they unclogged by going through the toilet drain with no problems. Rooter man is a rip off. In addition to stealing from us, the manager/owner's son was the meanest and most unprofessional person we've ever done business with. I recorded our conversation on video and when I have time I will post for others to see the level of disrespect and immaturity this manager showed.

Over the years we have had some issues with both our old septic system and septic line and tank pump companies. Some companies have been very abrupt in telling us what the issues are and we remain clueless about how to fix it.

Ryan of Rooter Man gave us an easy to understand breakdown of our system and why we have issues. He ran the camera through our pipe to show us weak and problematic areas and gave us a ton of advice on what to do next. He was friendly, helpful and we will be contacting only him for pump outs and repairs from now on. Thanks!

Just had Ryan out to fix my clogged kitchen sink drain. He called when he was on his way, and got the job done fast. Very friendly guy. What more can you ask for?

Beware these people. They convinced us to do a wash out along with a pump out and charged $475 extra for 15 minutes work. never again.

Had problems with my water heater.  A friendly and professional employee responded and got the heater working rather quickly for a decent price.

My sewer line backed up Saturday night. I called Rooter Man early Sunday morning and they had someone out in under 20 min. Dan came out helped me track down where my overflow was and cleared the line quickly! He even went into my crawl space to see where the line exited from under the house. He also help me dig around and clear some bushes to get to the overflow. Dan was very nice and very professional. He also ran a camera down the sewer line from my house to the street and the line looked great! I was happy to see a root free line! The price wasn't too bad considering it was a Sunday. Dan also said clearing my line came with a 30 day warranty in case the line gets clogged again. I will definitely call these guys again if I need any sewer line or plumbing help! :)

Rooter man responded quickly to our plumbing emergency. 16 people in a cabin with a plugged sewer line. They were efficient,  and also helped us get reimbursed from our insurance company.

A plumber from the so Lake Tahoe shop was contacted by my tenant. The plumber replaced a fillmaster on a toilet for which he charged $238 and a supply line for $152. Then he added another $25 just for fun. Total billing was $415 for material cost of less than $30 and labor of probably half an hour.
I contacted the office and asked to please have a manager (Dino or Robert) to review the billing. No call back.

Could not connect with my normal plumber in a emergency drain blockage situation, so I just picked what came up on a web search under drain clearing and chose these guys. They showed up quickly, but the base fee is $180 IF it is easy to get to a clean out. Fee doubles if any extra effort is involved like moving a toilet or going on the roof or going in a crawl space. This much is explained prior to any work being done. What is not provided until after the service is that paying with credit cards incur another fee added on, or if you use a check to pay, you will be asked to give a driver's license number. All in all, they do the job, just not the happiest of experiences.... I miss the days of when a man's word meant something and everyone was not a criminal until proved otherwise.

We had a plumber come to our home to find a leak under our home. Brad was our plumber and he came in and found the problem. But, this is where my huge problem lies. We have very light light carpet and dont wear shoes on the carpet. After Brad was done under our house he had mud and dirt all over his shoes. He went to go step on the living room carpet and I asked him to take his shoes off and he said oh it's ok and proceeded to step all over the carpet and told us that the carpet wasnt that nice anyway. Then my husband watched him lift the tarp we placed down for him to prevent dirt and mud getting all over and with his muddy shoes he smeared dirt all over the carpet in out bedroom. I understand we just rent but now this is something we have extra to pay for to clean the carpet and we shouldn't have to! I have made sure my landlord knows to go with a different company if the people who come into our home cant respect it.

Second time I used Rooter-Man. This time for clogged kitchen drain pipes. Ken and Jesse arrived within disclosed time, were polite, professional, and efficient. Would call again.

My sister in law had a problem with her dishwasher and called to had someone fix it.  The service man charged her over $80 and all he did was TURN OFF THE WATER TO THE ENTIRE HOUSE!  And left.  SHE IS DISABLED AND CONFINED TO A WHEELCHAIR.  HE LEFT HER WITH NO WATER AT ALL IN HER HOUSE!!  He told her it would cost almost $400 if he had to go under the house at night to fix it.  The shut off valve is BEHIND the dishwasher.  AND the serviceman smelled of alcohol.  After I called too see why he had left a disabled woman without water he called my sister in law and screamed at her about being ungrateful and that he had interrupted his dinner.  He preceded to call her names and became belligerent to the point that she is had to call me to come stay with her.  DO NOT let these rip offs in your house.  Complaints are on file with the BBB.

Provided a prompt response for an estimate. Unfortunately that estimate exceeded $1,500 for work that took under 4 hours and required $25 in parts.
I have no idea if there service is good or not as we went elsewhere. Get a second bid!!!!

Daniel from Rooter man rescued us!  Our sewage pump failed and our entire home was out of commission. After call several plumbers, I was referred to Rooter Man.  They returned my call immediately and were onsite first thing the next morning.  They pumped the tank and replaced the sump pump, tested and cleaned up nicely.  Daniel Dave me advice on what to do maintenance wise and how to update the worn parts on the tank.  Very polite and professional. Rooter Man will be the first outfit I call every time.  Thank you Daniel and team!

Called the Carson City location, left a message with some human being to have our septic pumped, they stated they could be out same-day at 3:00 pm. Took off work early, 3:30 came and went, when we called to confirm the appointment, the guy didn't even know what we were talking about, and acted like it was OUR fault!  We will never call these people again, and hope that you won't either! Besides, you won't get any service - they won't know what you are talking about! Call your local septic service instead!
NO STARS!!!