Reno Plumbing Doctor

Superb work. I needed a plumber ASAP because the freeze was coming on and I had an outside hose bib that was stuck on (but had a plastic Y for two hoses and stopped the water). I called several companies but none could come out soon enough. Plumbing Doctor made time for me the next day. They sent Dave who was meticulous and did excellent work. He had to replace the bib, which was a cheap pot metal fitting, with a brass one and had to go under the house to do it.

While here he noted the terrible way the hot water heater was plumbed with one of the components ready to break off at any time. He also advised me that a water heater's life expectancy is nine years. Mine was 14 years old so I decided to have it replaced. He came back a week later, removed the old, noticing several install mistakes including the earthquake strap which were improperly attached and would of have held up in an earthquake.

The installation was a thing of beauty!

I now have my go-to plumber.

Reno plumbing DR always comes through for me. I'm an out of state landlord and have used Reno Plumbing DR with ease for everything from water heater replacements to leaking faucets.

We had a great experience with Mark from Reno Plumbing Doctor.  We had a pipe leaking underground on the side of the house.  He rearranged some other appointments to get out to us the next morning.  He fixed the problem and actually charged under the original price quoted!  Mark was professional and explained exactly what the problem was and what he proposed to fix it.  We were happy with the quick, courteous service and recommend this plumbing service.

Mark came on Labor Day without complaint.  My sewer was completely plugged.  He cleared the plug and diagnosed the real issue... Sadly it was a total loss.  He showed me the video of the problem in my pipe, explained the solution and then gave me a great rate.  I checked around, before and after, and all agreed he was very fair.  He was clear on the process I could expect each day and left the outside spotless... It was as if he was never here... And they had to dig 7 feet down.  Super professional!!

I called the Plumbing Doctor this morning and recieved a quick call back.  I was fortunate to get a quick appointment with this outstanding company.  Mark, the Field Manager, who  did the work, called before he drove out to my rental house and asked me what the problem was.  I told him it was a leaky bath tub faucet.  He asked me if I could locate a brand name on the faucet.  After looking at the unit, I told him the name.  He did this to save time (and purchase it in advance) in the event he did not have it on his van.  

As it turned out, he had parts for this specific brand in his very modern and large van.  There are colorful Plumbing Doctor logos on all sides of this vehicle.  I have used several plumbers in the area, but Mark is by far the best and most professional plumber I have ever worked with.  First, he has a price list so you can clearly see what you will be charged for all plumbing services (and I found it very reasonable indeed).  I am tired of vendors doing work and then charge high prices that they seem to make out of thin air with no rationale what so ever.  A price list keeps vendors honest (are you reading this vendors!!!).  

Mark recently received a one star rating from a business who complained about billing (this business did not use Mark's service to find out the extreme quality), are you kidding me??  Please pay no attention to that rating.  I can tell you from experience, that Mark and his business are legitimate and honest as they come!!  That business totally missed out on on a high quality plumber.  Second, his work totally exceeded the price I paid.  Plumbing Doctor was the 2nd business I called to fix this problem (the 1st business could not fix it), but Mark fixed it perfectly with no problems.  

I watched Mark work and he explained what he was doing and why he was doing it.  He has all the tools and the experience to tackle the toughest jobs.  He leaves the work area clean and uses special caulking to leave a nice, clean finish.   Lastly, I highly recommend the Plumbing Doctor for any landlord, homeowner or business who wants quality work at a reasonable price.

Great company honest and reliable.  They came out the same day we called, and were very courteous. I would recommend them.

I needed a new 75 gallon hot water heater.  The quote I got was $400 to $800 cheaper than two other plumbers I called.  Dave and his helper did a great job and were very professional.  I would highly recommend this company for your plumbing needs!

09/22/2016 Wow! We had to replace our sewer main, which we have known for a couple of years now.  We called Mark as we were impressed with his service the first time when we needed help with a clogged drain. All I can say is they are the most professional, timely, hardworking crew we have ever dealt with in all my dealings with plumbers EVER! They did exactly the job they had mapped out within the time frame they had predicted. The yard is back in shape like they had never been here. The price is very reasonable. Very impressed! We will definitely use in the future and I highly recommend Reno Plumbing Doctor.

Called them to help clear clogs caused by an old water softener that had started to leak filter beads into the water lines. They were able to come and help fix the clogs the same day which was frankly the only reason I'm even giving them 3 stars.  

From the moment they arrived I was very suspicious that they were trying to squeeze as much money out of me as possible when they suggested I re-route my water lines around the non-functional water softener rather than just set it to bypass the softener (which unknown to them had already been done).  They then, upon looking at the kitchen sink, said they wouldn't touch it because it was an unknown brand and would be very difficult to disassemble to fix. They then suggested I purchase a new sink faucet, from them or a store, and have a professional such as themselves install it.  I later found out all I had to do to unclog the faucet was untwist the screen filter using some pliers and turn the water on to clear the clog.  No where near the haste they made me believe it would have been to disassemble it.  I'm frankly very suspicious at this point that all the other work they did was overcharged and unnecessary.

In conclusion, they will do the job they say they will and even do it quickly.  But I will not be calling them again simply because I don't trust them to explain what actually needs to be done and not try and make as much profit off of me as possible.

Had them come out last week. I called and had a broken shower valve that would not turn on. To my surprise they had someone there same day and were in and out within an hour. Very pleased and will use them again.

We had a leaky faucet & needed a plumber asap.  Called & spoke w/Mark, the owner who arranged an appointment for us the next day.  Robert Quintana showed up on time, masked, was personable, polite & professional.  He assessed the issues w/the leaks & told us it was the faucet.
We'll have him come back to install the new faucet.  Was so happy to have such great customer service from this company.  Honest, competent & friendly.  They'll be on the top of my list for any plumbing issues plus we will share w/our friends.  Thank you Mark & Robert for your great help & support.

As a first time homeowner, I was frantic and lost when my water heater broke and flooded the laundry room Tuesday night. Reno Plumbing Doctor was there for me when I needed it.

Backstory: After my hot water broke on Tuesday night, I looked at the brand of my heater (Bradford White) and found the brand has a list of of contractors that were able to service this heater and Reno Plumbing doctor was one of them. Wednesday morning around 7:30am, I start calling plumbing companies from the list. I called one company and they weren't able to help. I call Reno Plumbing Doctor next and I believe Bergen was the person who took my call. The company wasn't quite open yet but he took down all my information and marked my inquiry to get a technician out to look at my water heater as urgent. He told me someone would call me back later. I then called a third company and and as I was finishing up giving my information for another call back from the third company, Reno Plumbing Doctor was calling me back (talk about fast).

When I called Reno Plumbing Doctor back, I spoke with Mark, the owner of the company. Never would I have thought the the owner of the company would be answering calls, which I admire a leader who can get in the trenches. Mark stated he was sending out one of his technicians, Robert, to me and he would be there shortly. Talk about fast again, Robert was at my home about 20 minutes later. Mark, if you are reading this, Robert was spectacular and I couldn't have asked for a better technician.

When Robert arrived at my place (with a mask on in case any one was curious) , he began inspecting my broken water heater and as he was inspecting, he was giving me tips and facts about my heater, all of which I knew nothing about before. Robert let me know my water heater was about 20+ years old and a new one would be needed. He wrote me a quote explaining all the things that would be needed and answered all my questions about the new heater and parts. I did not feel like he was trying to push anything on me or pressuring me to make a decision. I felt confident in Robert and decided to go ahead with the new water heater and installation. About three hours later, the new water heater was up and running. Robert also gave me some tips about winterizing my garden hose in the front yard.

Reno Plumbing Doctor is amazing! When I first started the day, I was expecting the worse: I was expecting to be calling numerous plumbers and waiting days without running water. Never would I have thought that my troubles would be solved within a day and I owe my thanks to Reno Plumbing Doctor. Thank you, thank you.

I have elected to give an additional star due to being contacted by Mark in regards to my previous review. He was apologetic and refunded me the $75 I was charged additional on my project at the completion of my project. This really shows that the business and owner have integrity I think.

Our water heater quit working so we called the Plumbing Dr. based on their reviews. I spoke with Mark, who I believe is the owner. He was very polite, professional and immediately came to my house and assessed the problem. They gave me options but I decided to have the water heater replaced. They immediately started the job and had it replaced in about 3-4 hours. They did an outstanding job and were professional from start to finish.  They also provided a full 3 year warranty and limited 6 year warranty. Total cost was 1700 dollars. A strong recommendation from me!!

I stopped The Plumbing Doctor on their way out of the office this morning, on the street. Robert and Kai took their time to stop and assist me. I needed a part to fix my sink,and they ever so kindly gave the piece I was looking for. I strongly recommend them and they were very helpful!

Our toilet back flowed and Mark came out to fix it. He showed up on time and was very professional. He found the issue was not with the toilet but with something  the drainage line. He was able to replace the part quickly so we could use our toilet again!

Great service!  Needed new faucets in the laundry and a new water heater, and they came through quickly and professionally.  I highly recommend their services.

When our water heater started leaking, we called the Rena plumbing doctor, they got back to us within about 10 minutes, had a technician out within 90 minutes, and the water heater was replaced within five hours. Great service great work highly recommend.

They were prompt, did the job well and let tour home looking nice. They did everything we asked. The price was a fair price

This was a tough job and the Reno Plumbing Doctor did a fantastic job installing our water heater. Mark took the time to explain everything we needed to know and was professional all the way.
The installation crew Dave and Evan were top notch, their workmanship was excellent.
If we have plumbing issues in the future, we'll be calling Reno Plumbing Doctor.

On a Saturday at 5 PM my automatic touch faucet would not shut off. Could not get it off by turning off the angle stops either. Finally put a rubber band around the switch on the faucet and it shut off. Called The Plumbing Doctor. 5 min later Mark the owner calls me and tell me how to trouble shoot it. First, change the batteries. He told me where they were. Never had one of these faucets before so never knew about the batteries. Changed the batteries and sure enough it fixed the problem. Can't thank enough for calling me back in 5 minutes on a Saturday night. He will be my plumber from now on.

Great service and great work. Scheduled quickly, completed well, and very cordial. I would use them again for future plumbing needs.

How this company got 5-stars is beyond me.

I spoke to Keegan about having someone do a simple job at my company. I told him we would need to be billed. He replied that we would have to establish a long term account with Reno Plumbing Doctor to do that. I said that would be okay since we didn't have a regular plumber on call. He then said they don't work 24/7. I didn't ask him that.

It's too bad service folks can't listen to a customer or accommodate a business. Reno Plumbing Doctor just lost our business before even getting it, and you can be sure I'll let all the building managers in our large complex know not to use them!

Mark the owner was the plumber who came out to fix a drippy shower head and faucets that didn't turn off all the way. He explained  what he thought the problem was corrected the problem cleaned everything up  and would highly recommend using this company. They give you a two hour window and was there in the first half hour

Super responsive and efficient. Easy to work with and explained the entire water heater replacement process.

Had a lot of issues with other companies hopefully this company can com through .  Stayed tune

My water heater copper pipe was leaking. I am so happy that I picked Reno Plumbing Doctor to do the job! They were so  fast at responding to my calls. Just a few seconds of letting them know about my issue, Mark called me back to inform me it will be taken care of the very next day! Damn, that's what I call fast service! Robert was there the next day taking care of my water heater in a few minutes! Showed me the leak and how to set my timer on it. Professional job well done! Satisfied customer who will be using this company for all my plumbing issues!

Needed a water heater replacement. Mark was very responsive and replaced it the next day. Offered the best price too. Would recommend to a friend based on my experience.

If you need help with a Tankless Water Heater - there is noone in Reno who knows as much about tankless water heaters than Mark. We had a problem with our state of the art system that two other plumbing companies in Reno came out (charged us) and said our unit was workimg the way it should.  We luckily found Mark who came out and in 5 minutes said it it could be this or this - let's try this one first it is a cheaper fix and if that dosn't work we will do this. It was the 2nd one - Mark worked with us to get the manufactor to replace the guts of our unit which were faulty, at no charge.
Mark is now our plumber. I highly recommend. He is installing a new dishwasher for us in a couple of weeks and he will be doing our plumbing on a remodel we are going to do next summer.

I hate giving bad reviews, but my experience with Reno Plumbing Doctor was a massive fail. I called and made an appointment to have them look at a sump pump which isn't working properly in my basement. Appointment in the books. Then someone called to confirm shortly after that they were coming to look at a sump pump the next day. They confirmed they would be there the next day between 2 PM - 4 PM. The next day I waited and no one showed up. I called and they didn't see the appointment on the books. Then, they informed me the appointment was cancelled because they don't service sump pumps. No one called to tell me and I talked to two people the day before...in which I made it clear I needed someone to come look at a sump pump. I have no idea how this could've been confused.

I'd keep looking...

Do not use this Plumber. He came out and installed a new kitchen faucet for me last year.  I noticed it was leaking after a couple days and called him back out.  He told me it wasn't leaking and I respectfully disagreed.  He told I cold go buy another faucet and he Would swap it out if I wanted.  If I wanted to run errands to fix my faucet I would have done it myself.  Anyway I took his word for it and didn't take action.  Now fast forward I have wood rot  from a slow leaky faucet that the plumbing dr didn't want to fix his own screw up.  It was a very slow leak and unnoticeable until now. It's hard to find honest reliable excellent customer service this day and age.  The plumbing dr sucks!!!!

We had tried for a week to clear the pipe in our laundry room sink.  As we continued to put chemicals in and wait and wait, the washing machine began to drain into the garage.  We finally gave up and called a real plumber.  Mark is the real deal.  He came on time and worked diligently and had the problem resolved in about an hour.  Not only was he knowledgeable about what he was doing, he was patient in explaining the process to us as he progressed.
Thank you, Mark!

Reno Plumbing Doctor has provided me with the best customer service I have ever experienced. Are you in a bind and need plumbing assistance asap?! Well Reno Plumbing Doctor is the place to call!! 100% reliable and called me at 8am to discuss the issue. They fixed my hot water heater for a very good price and had me ready to roll in under 20 min. I cant express my gratitude enough, these guys are the real deal

Mark is the MOST amazing person I have ever met. He is the most Knowledgeable and the MOST honest person I have ever met. After not having hot water for weeks as our tankless water heater broke, a new one was installed incorrectly by another plumber ( who bailed on us). Mark and his crew came at the height of the snow storm spent hours and days and fixed it all. Any other plumbing company would have charged us so much money but Mark was professional, friendly, empathetic, knowledgeable, and honest. I would recommend Mark ad his crew hands down any day!!!

I WISH I COULD GIVE THIS COMPANY A ZERO .Be careful using this company . Our experience has been very stressful and we may end up in a law suite against this company . We disputed their bills and decided to just go ahead and make installment payments on $1200 ( two bills ) . While accepting our payment they filed a bogus lien and now they want to charge interest as well.
WE WILL NEVER USE THIS COMPANY . THEY ARE NOT HONEST PEOPLE . NO COMMON SENSE AND ZERO CUSTOMER SERVICE. WHAT OUT

If I could give 100+ Stars I would!!! Our water heater busted open on the top..what a mess! We were quoted December with other companies, but we called Reno Plumbing Doctor and the owner himself got us all set for the very next day! I couldn't believe it! The guys just left and I can't even explain the appreciation I have for the owner, and the techs that took care of us. Thank you x10000000000!!!! I will be highlighting and telling EVERYONE about RPD! #forevercustomer!

This outfit provides top-notch, honest service.  Mark, the owner, is professional and to the point.  No unnecessary work or attempts to mislead the work that can be done, or the cost thereof.  I was very impressed with the efficiency and expertise that Mark and his assistant exhibited.  Prior to their coming to my home, I had an experience with a very dishonest tech from another company who attempted to charge me over five times the cost of repair and wanted to cut pipe to address a clogged bathtub drain.  I subsequently called other companies in town, and none of them seemed like they even wanted to perform the work.  I landed on Reno Plumbing Doctor, and the response I got was solicitous and professional.  

After Mark did the work, I was incredibly impressed with the result.  If only based on the experience I had with Reno Plumbing Doctor clearing my bathtub drain, I don't think I could justify booking work with any other company in town.  Mark invoiced me $145 to completely clear the drain.  Other companies charge $90-$100 just to show up.  No more 3 inches of standing water in my bathtub while showering!

If you EVER have a plumbing emergency, give The Plumbing Doctor a call. They have the expertise in all things plumbing. Mark Hardy and his staff are courteous, clean, and all of them have the ability to be upbeat in stressful situations. My husband and I have been working with them to replace a drain pipe beneath our slab-constructed house. It's been quite the process but we're so happy with the results. Call Mark and the gang if you're looking for a fair, fast, and professional plumber. We couldn't be happier. Hooray!!

Plumbing Doctor was great to work with.  They replaced all the faucets, drains, shower heads, toilets, hot water heater and kitchen sink/disposal and did a great job!  I highly recommend them!  

Btw, I would have liked to see a bit more value for adding on the water heater replacement which was a second phase we added after the initial work.  But again they did great work so happy to pay for a good quality install.

Living in Reno for several years now I've come across and had a lot of not good contractors that are lazy, try to do a quick rushed job,  cut corners, don't know what their doing etc. lots of these Clowns around here in Reno.

Reno Plumbing Doctor is #1 on my list of Plumbers I would use again (hopefully I have no needs for a plumber anytime soon though)

Very prompt and friendly. The owner Mark is up front but understanding. I love how he worked with me and explained all my options. He was able to get me fixed up within 24 hours which was a godsend as I had no hot water and a 7 year old. His employee was very friendly and efficient as well. The end result looks very neat and professional. I would definitely use them again.

Came on what we thought was an emergency call for our dishwasher. Left with an estimate for nearly $5000 in work our house NEEDED to have IMMEDIATELY. Had our usually Plummer come later that week and confirm my gut feeling that these guys were full of it and trying to fool a young couple into work our house didn't needed. Would NOT recommend.

I should have written this review last year, but my husband had recently passed away and my mind couldn't take any more.
Our bathroom drains were backing up, my nephew and grandson had tried without success to ream out the drains and we had to call a plumber.
Didn't want to call either of the other two (who shall remain nameless)  that we had used before. The prices were outrageous! The Plumbing Doctor was new to me, so I gave him a call. Mark arrived promptly, and did his best to reopen the drains that day, reaming it out as far as the street, without success. I asked how much I owed him, and he said he would come back the next day, that he couldn't charge me if he couldn't open the drains. The City of Reno was working on the sewer system and we have had problems with sewer backup before when they were working.
The next day Mark returned. I called and told him that the City was out in front of the house. He went out to speak with the workers, then returned telling me that we were blocked at the street  with a huge plug of baby wipes which we do not use, so I assume that when the workers were flushing the sewer it was washed down to us from further on. Mark then flushed out our sewer again, this time successfully. His cost for all of the time spent with us was very reasonable, He was kind, courteous, and considerate. I will call him again.He is the best!

A little over two years ago, I contracted Reno Plumbing Doctor for a water heater repair that turned into a water heater installation. At that time, the installer and his assistant were prompt, professional, and did an amazing job. I realize I should have written a review then, but it just slipped my mind.

Fast forward 2+ years later, and there was an issue with the controller for the water heater. I was having some renovations done, so my gas line was turned off. When it was turned back on, the pilot light had gone out on the water heater and I found that I couldn't get it lit again. Remembering who installed the water heater, I called Reno Plumbing Doctor again, told them the nature of my emergency, and they sent someone out the same day. The contractors working on my house were amazed that someone would come out that quickly, and several of them asked who I was using (potential future customers).

When the technician arrived, he was able to troubleshoot the problem and replaced the entire controller. With everything working again, he then told me that the two-year warranty on the water heater actually ran out two weeks prior, but Reno Plumbing Doctor WOULD HONOR IT ANYWAY, since it was so close. I know plenty of companies that would not do this, at least not without some hefty pursuasion, but Reno Plumbing Doctor obviously wants to retain my business and is willing to do what it takes to make that happen.

All my experiences with this company have been positive, if not outright glowing, so I would heartily recommend them for anyone's plumbing needs. Barring some drastic change on their end, I will never use anyone else.

Had the Reno Plumbing Doctor Co come out to check out our kitchen sink, it had a leak somewhere and the pressure was very low. They came out for a free consultation and then after we paid for the work they said needed to be done they got started immediately and finished very quickly. The plumber worked very efficiently and was incredibly friendly and informative. We've found our new go to plumbing service!

We had a toilet back up and I hired Reno Plumbing Doctor to snake the line.  3 days later, the toilet backed up again.  I called the company, and their response was well, we can come out again and snake it but it'll cost another $205.  When I spoke with them the first time, they had seemed very professional, claimed to have a camera they can use to diagnose problems and touted that they are highly skilled.  When I spoke with them the second time, they said they don't have a camera and can't diagnose the problem.  Their only solution would be for me to hire them again to do the job they failed at the first time.  I ended up hiring another plumber who was great. He had the appropriate equipment and was able to clear the line.  He also offer a guarantee on the work.  I don't trust Reno Plumbing Doctor, found them unprofessional and won't be using them again.  I highly recommend only using a plumber who guarantees their work. Reno Plumbing Doctor doesn't.

The best professional company for repairs I have experienced in Reno !  Mark has been the plumber sent to my home twice now and I am amazed and thankful for his professionalism, honesty and knowledge.  He's not afraid to share what he knows and educate you on little things you can do on your own. My recent experience tops it all because Plumbing Doctor had him respond within an hour of me calling.  I had a job that I should never have let anyone else touch besides the Plumbing Doctor.  Lesson learned and they are my Go To Guys !!

Mark from Plumbing Doctor is very reasonable and honest. We had a break under our house that was a difficult job. We had gotten 2 other ridiculous bids. He did a great job in repairing the leak and was very thorough. He is definitely the guy for the job. We will be using him again for our future plumbing issues.

Mark and his crew were amazing. He saved me thousands by recommending I lay a main water line down while replacing my sewer. Good thing too because I ended up having a huge leak. He kept costs down and finished the job earlier than expected.

If you want the job to be done right the first time, give Mark a call. I have more work to be done and he will be first on my list!

They did a great job for us on our water heater! A part went out, he knew immediately over the phone what the issue was. Scheduled an appointment the next day. It was a very fast fix and we're so thankful to have hot water!!

We had shut off our sprinkling system for several days because my husband knew that a problem with the system had caused the crawl space under the house to flood.  I tried calling several plumbing companies but either no one answered the phone or could not come for at least two weeks.  When I called Plumbing Doctor, a nice gentleman answered, asked me general questions about the problem, and said a technician would call to get specific information from my husband.  Not only did we get a call, a technician came over the SAME day!  He was appropriately masked, quickly diagnosed the problem, and fixed it.  And he took care to not step on the hostas that were coming up in the area he was working.

HIGHLY recommend this company - super impressive!

I was at work and a member of my family called me to inform me the water was leaking from my upstairs to my downstairs. Unable to go home myself I called the plumbing doctor. I called at a little after 9 AM by 10 AM one of their representatives was in my house troubleshooting. This is a super fast response time. Before 11 o'clock the problem was found and repaired and the cost of repair did not break the bank. I am very happy with the service provided and will be happy to tell anyone about the plumbing doctor. In the future if the need arises I have their number saved in my phone.

My water heater went out on Sunday, called Reno Plumbing Doctor Monday morning, and they came out the same day. They also troubleshot and tried to repair the water heater before it was determined that it needed to be replaced. Had a new water heater installed by Tuesday afternoon. They also installed a top of the line water heater which I greatly appreciated! They were responsive, came same day I called, were honest, and fixed me up in a short amount of time.

I have used them 3 times for both emergency and non urgent plumbing repairs. I have been very happy with their service, explanation of work needed and charges. They go above and beyond to let me know not only what the problem at hand is, but other potential problems that I should be aware of. My go to plumbing and highly recommend.

These guys were the final quote I got for a tankless water heater install, and boy am I glad I called. They gave me a reasonable quote and walked me through the process before they even showed up for the quote.

Mark sent over 2 of his best Technicians and the job they did was amazing. They were meticulous and installed it as if they were doing it on their own house.

I cannot recommend them more highly. I will definitely be calling them for any future plumbing needs.

The one good thing I can say is that the company is responsive.  We were having problems with our hot water.  I was getting luke warm water throughout the house and the burner was not kicking on.  I called several plumbers and he was the only one that could fit me in that day.  

45 minutes later I have the owner at my door.  That is decent service.  When he arrived.  I explained that we were having a bathroom remodeled and in the middle of the remodel we lost our hot hot water.  The guy came in our house looked at the remodel work.  Went back out to the garage and said you need a new hot water heater.  He did not even look at the water heater.  The house is 19 years old so we were more than lucky the original lasted that long.

He wrote the contract up.  $2400 for the installation of a new heater.  I am told now this is average.  The guy tells me that a guy will be out shortly to change the heater.  He starts to drain my old one.  As it starts to drain the guy realizes that water is coming back into the tank from the system and gets weird.  He figures out at this point that the rough shower valve that was installed in our bathroom remodel doesn't have a mixer in it so the hot and cold are mixing unregulated in the rough valve.  He figures it out, but does not tell me the problem.  He Quickly stops draining the tank.  Says something about the other guy will have to shut the water at the street leaves some materials for the other guy and bails.  He knows at this point that I do not need a heater.  He does not tell me that and leaves.

I don't figure out the problem until the other guy installs the new heater and we still have the problem.  We install the mixer and the problem goes away.  If my other tank was not 19 years old.  I would sue the pants of this guy.  He is a crook.

These folks are honest and friendly.  Very responsive. I love that they are a local business trying to tough it out in these times. They are concerned and caring.

I called on Tuesday they offered me an appointment first thing on Wednesday, I had a washing machine drain break in the wall Saturday.
Dave the plumber actually called me to see if he could come earlier!!!
He came 30 minutes earlier, he found the issue, gave me an estimate which was extremely reasonable and he had the time to fix the issue.
I had him take care of the problem and in about 2 hours and less than
I was expecting to pay all problems solved.
Good job!

Water heater went out on Sunday. Called Monday and  Robert came out tried to get me in that day but they were booked. Got me in Tuesday. Very professional with the whole experience. Wore a mask the whole time. Thank you Robert !!!!

From beginning to end of service, this company had exceeded our expectations! We needed our water heater fixed and then  eventually replaced, but before that Mark had explained everything that was  complicated in our old and faulty water heater. He was very pleasant to deal with, very transparent. Plus, they did extra work that wasn't in the original quote! Talk about going above and beyond! And Junior was such a #PRO, did a clean job, very thorough and definitely cared about giving quality service, worth every penny!  I will do business with them again, I highly recommend this company! Thank you guys, satisfied client here with a peace of mind!

I called and left a message with the answering service.  The owner called back within 10min.  They where nice and professional.  We had a water in our sons bedroom.  We did not know where the water was coming from and they do leak detection.  Dave came out and was able to tell us where the water was coming from.  I highly recommend them.  They where fast and friendly and just what we needed in this stressful situation.

I am a young, single female and the service I received from the owner Mark was unbeatable. So much so that I created a yelp account just to leave this review! I had an emergency leak and was having a panic attack because no one in town could get to my property for a couple of hours until I called Plumbing M.D. and Mark came out himself within 30 min. He fixed the problem and was EXTREMELY helpful explaining and trying to teach me about my water heater. His prices are reasonable and he even came back out a week later to help me turn my water heater back on when I accidentally turned it off! Great service and no sales pressure which is super important to me as someone who would fall for anything!  A++ service and will always recommend.

Had to have our sewer lateral replaced.  Half was done in the winter and the other half done this spring.  I felt sorry for the guys having to work in the cold winter, but they were able to get that done within a week.  It was only 3 hours out of that time that we were not able to use water in the house.  They are hard workers, honest, good work and always on time.

Mark has been awesome I met him when my water heater blew up last year on a Friday night he came out and helped me. He had a brand-new water heater put in the next day. Ever since then he's been awesome always come out the next day when I called him. He always returned my phone calls and he's done great work . I appreciate everything he's done I would highly recommend him for any one looking for help in the plumbing arena.

I love this company. Definitely they care about the customer. My house is really old 74 year. The plumbing under this house is horrible. I've used the Plumbing Doctor 2x. Great employees, I want Mark to know what very hard worker Dave is. It took all day to do the job, he cut no corners, told me exactly what was wrong also explained how to shut the water on and off outside. Dave didn't leave until it was done right. I'm lucky the old pipes did freeze. Thanks again Dave

Mark who is the owner / plumber
up-.charges on every little task.  I had him install a new tube  and shower faucet which came to 1,235 which I though was fair, except he charged me 185 dollars to put the trim on.   So he must charge 185 an hour as his rate.  He replaced the on off valve a 3 dollar part and 5 minute job and charge 100 dollars.  

In total he charged me well over 2,000 dollars.   I hope he sleeps well at night over charging hard working people.

I had a leak under my house where the master bathroom is. The plumber came out on time and crawled under the house and found two more leaks. All the leaks were between the insulation and the subfloor making them tough to get to.he fixed them in a timely fashion. Very courteous and friendly technician. Very professional. Kind of expensive but all plumbers are expensive. Nobody likes going under a house so that's part of the price. After the fix one of my faucets was not working.the technician immediately turned around and came back and fixed the problem. I feel he went above and beyond.he recommended that I get all my old quest pipes replaced because they are known to fail especially as they get older. My house is built in 1986.i would recommend this company to everybody.

Had called a few companies about some service needed at my house, plumbing doctor was very accommodating, professional, and listened to every question I had. The technician Robert who actually did the work was great, very knowledgeable and efficient with his time. Will definitely use this company again for my plumbing needs. Thanks again Robert and Mark for being a great a company!

I can't say enough good things about this business. I've been a loyal customer of the Reno Plumbing Doctor for years now. I can't imagine going to anyone else.

Whenever they come out I often have a lot of questions about the work being done. It means so much to me that Mark, the owner, is always willing to walk me through the process. They have earned my trust and respect over and over again. It's such a relief to have a plumbing issue because I know exactly who to call, and I know they'll take care of me.

I called the pluming doctor to have cartridge changed out on my bathroom faucet. I found the service to be honest, and friendly and the work that was performed to be excellent works great!!

I needed my main cleaned out because laundry and toilets were draining to the bathtubs... they were able to come the next morning. Junior was nice and price seemed fair. Will use them again in the future.

Quick response to a leak and worked with me to get it fixed as soon as possible with minimal disruption! Robert was great. Thanks!

I called Reno Plumbing Doctor to schedule someone to come and look at plumbing under our sink.  We were having backups in to the sink and dishwasher.  The person that answered the phone was very friendly and could have had someone out the next day.  Since it was not an emergency I scheduled and appointment for after the holidays.

Dave came out and he spend a good time looking things over, he did some replumbing under the sink and a few other things and everything has been working great, he did mention to keep an eye on the dishwasher as the motor might be going out.

I would highly recommend Reno Plumbing Doctor, I have used two other companies in the past but will be calling Reno Plumbing Doctor for any future needs.

Showed up promptly and fixed the issue. Highly recommended! Mark the owner is very wise , honest and professional.

Okay, so, listen: I live in what is apparently the Winchester Mystery House for contractors. Parts of it were built in the 30's and people added on and renovated over the decades until now, every plumber, electrician, etc, who comes over always has had at least one WTF moment.

Anyway, we knew we had a leaking pipe, but couldn't find it. Because of this, half our house only had hot water (meaning we had to fill up toilet tanks manually to flush, among other things).

After a home inspector and several plumbers, Mark at Reno Plumbing Doctor came out and not only figured out what was going on, but figured a way to cap off and route around the break (which was unfortunately not accessible - other people had told us they'd need to practically sawzall the foundation in half to fix it) to run new pipes to two of the bathrooms.

He gave us a bid up front, and even though the job ended up being a much bigger pain than he expected (not his fault: remember, Winchester Mystery House plumbing up in here!), he stuck to his original bid price and even fixed a couple of other things he found along the way without charging extra.

He and his guys were meticulous and friendly, and made very sure to explain to me everything he'd fine, and cleaned up everything afterward. Just ... it was really nice to not only have someone show up even earlier than they estimated, but also just to be so up front about what work was required, pros and cons, what it would cost, etc.

After all the difficulties working in this house, I honestly expected him to be like lose my number but instead, he was absolutely gracious and said give him a call any time and he'd be happy to help us out again.

I'm definitely keeping his number for the next project on this crazy house!  Really glad I found Reno Plumbing Doctor!

Mark H, owner/plumber of Reno Plumbing Doctor is the real Doctor when it comes to water heater and all your plumbing needs.He even drives a van that looks like an emergency ambulance ready to respond to any emergency needs. Great job, Doc Mark!