When it comes to Chance and his company, Pipe Dreams Plumbing, a five star rating is definitely not a high enough rating for his outstanding professionalism and compassion. Upon clicking on 5 stars it says, As good as it gets, Pipe Dreams is even better than that. Here's my story:
In April 2014, on a Friday afternoon as I drove up to the house I knew something was wrong when I saw water flowing from the garage. Water was everywhere. Since this was the first time that anything like that has happened in many years, I made a bunch of calls. Soon after, I heard from Chance who managed to rearrange his schedule and showed up to resolve my emergency situation. There was an old hot water system that was way past its prime and stopped functioning properly...thus, a flood. Chance knew exactly what to do; he found the source of the problem, stopped the water leak, called up & reserved a new unit, then had the unit installed the next day, on Saturday. His due diligence kept my hot water on with only a slight interruption. Not only is the work perfect, Chance is a top professional in every way. He even called and followed up to make sure all was well and if I had any questions. I grew up here in Las Vegas and can't remember the last time (if ever) a plumber had that much pride of workmanship to invest so much time in their clients. From reading the reviews it's plain to see this is his normal work ethic. So why am I writing this today, Saturday, March 14,2015?
After waking up suddenly at 6: A.M. ... the hot water turned off, then I became aware of a loud steady noise. As I became more coherent, I walked into the laundry room & realized I was ankle deep in water. I quickly tried to size up the situation. When I checked the hot water boiler that Chance installed it was dry & seemed to be working great, as usual. After a couple of hours the water problem got worse, the noise grew louder and the garage was getting wet again. After I left a message with Pipe Dreams Plumbing, Chance called me a few minutes later. There was nothing wrong with the unit he installed but he helped me over the phone which stopped the loud noise & the water leak. Over the phone he gave me advice as to where to look & what the probable cause might be. I am truly grateful to him because the damage would have been that much more extensive if it wasn't stopped when it did.
My intention behind writing this is for the same reason yelp was created...to help people make informed choices and to benefit from my experiences. I've known many plumbers throughout the years and none of them come close to Chance's professionalism and expertise. There are no chances with Chance (pardon the pun) and he & his company deserves to be recognized...and given the opportunity to make your life easier, as he apparently has done for many. Keep up the great work !