Master Service Plumbing

A total rip off and unprofessional, aggressive business. Southwest Gas cut us off because there was a gas leak somewhere in the house line, not related to gas appliances. I made an appointment with this company to find and fix the leak. A few minutes later I cancelled the appointment because our neighbor brought in a local plumber to see if he could help. Nevertheless, a plumber from Master Service Plumbing called me right away, asking to talk to that guy, and pushed him away. He also convinced me that this type of work requires lots of experience and very special equipment. So, he came. He capped off three appliances to check for a gas leak and ran tests after which he confirmed that our house line has a leak. Really?! Wasn't that why I contacted you guys in the first place? He suggested to re-pipe the entire house instead of searching for the leak site in the walls because it might be very difficult and the house may end up looking like Swiss cheese. Such a poor outcome from his visit was frustrating, but this was not the end of our extremely disappointing experience. He charged me $605. The charge seemed outrageous, but I paid.  When the plumber left, I called their office to figure out how the 1.5 hours of fruitless work turned into such a ridiculously high invoice? The charge included 2 hours of travel time TO our house and BACK at their regular labor rate of $110/hr (the office is only 45 minutes away) PLUS their out-of-town fee ($75) PLUS two hours of labor (the guy was on site 1.5 hrs), and the materials $80+. The plumber called me after the office told him that I'm not happy with their service. He let me know that Marc, the owner, agreed to do a free estimate, as a courtesy, for re-piping the whole house. Pathetic.
Another company from Reno was able to locate the gas leak, fixed it, got all the permits, and took care of the inspection-all for $1K. What a difference!

Had a great experience with them. I had three projects that needed to get done involving 2 sinks in my house. In one hour, all three were done. Super nice people too. Helpful and willing to explain. I will definitely use them again. I'm so glad I didn't do the project myself, and let them handle it. So much less stress.

This company is outstanding! I had a broken water line flooding the crawl space under my house. I had the water shut off so the immediate problem was at bay. I called them at 6:30 pm, got a real person on the phone, had a tech out first thing the next morning. Jason West went under the house in 8 inches of water and surveyed all the plumbing looking for the source of the leak. Turned out to be the main line just outside under the lawn. He and his partner dug it up and repaired it with in just a few hours and we were back in service. Great service, great positive attitudes, good people to know!

Worst customer service I have ever experienced!

Recently, tenants in my rental property had an issue with the shower knob in the guest bathroom. They called Master Service Plumbing for an free estimate on what it would cost to fix.

The plumber arrived and quoted them a price of $213.00 for parts and labor. He assured my tenants that there was no charge for the estimate and to make a follow up appointment if they'd like to have the work performed.

My tenants contacted me for my approval and I told them I would arrange someone to come out and fix the issue, but we would pass on using Master Service Plumbing because the quote seemed a bit high.

Fast forward one week and I receive a call from the office manager Gabrielle. She explained that since we decided to not use their company, the free estimate was now being converted to a service call.

When I tried reasoning with her she became upset and threatened to send the invoice to collections. Mind you, this was over a $90.00 invoice. I politely told her that I would not budge on my stance that a free estimate is exactly what it states.

About five minutes after our call I received yet another call from the owner of Master Service Plumbing Mark. He decided to take a much more aggressive approach. Mark told me that he was not going to send the bill to collections, but instead he would be placing a Mechanical Lien on my property to lock it up, preventing it from a future sale.

He continued to say, you probably have know idea what that even is, so go ahead and do an Internet search to realize we don't $&@! around.

Appalled at such language and his tone I quickly caught him off guard when I quoted him Nevada's statutes for placing such a lien on a person's property. It actually requires a minimum of $500.00 worth of work performed in order to meet the basic requirements.

Like a sore loser at a poker table, Mark threw his cards down when I called his bluff. He began screaming obscenities at me not knowing that my speaker phone was on and everyone in the restaurant where I was dining heard all the terrible things he had to say.  

He then began to threaten me with physical violence. He said, You're a little punk and I dare you to come down here so I can kick your teeth in.  Still in my cool, calm and collective voice I told him how immature he was acting and someone in his position shouldn't act so unprofessional. His response was again to challenge me to a fight while shouting more curse words.

If you're an MMA fighter looking to train for your next bout please call Mark, but if you're  looking for a quality professional plumber I'd highly recommend a different company.

***UPDATED - They have been in contact and have rectified the original bad communication situation, and have explained why what happened, happened

Original Review -
HIDIOUS COMMUNICATION and They STILL Cannot and Won't Answer SIMPLE Questions about our Invoice.

The most ridiculous thing is that we called another plumber to come out to do the same thing we wanted Master Plumbing to look at, they actually called before the service call to let us know they were coming (SUPER IMPORTANT POINT, WE STRESSED MULTIPLE TIMES TO Master Plumbing, and they STRAIGHT UP IGNORED OUR REQUEST - So important when you have a woman that's alone in the house, AS WELL AS needing to actually explain important details of what was going on to the plumber)

Their inability to follow the simplest of instructions has caused numerous issues. For example, they promised to call before arriving at our house, but they never did, nor did they show up to our knowledge. Yet, they still billed us (months later!) Multiple follow-ups - but they NEVER returned an email, just keep sending emails saying they are sending us to collections. UNBELIEVABLY UNPROFESSIONAL

Despite our attempts to contact them through 5 emails and 2 phone calls, they have not responded. Instead, they continue to send threatening emails for collections, even though they have not communicated with us since the initial booking call.

Nightmare.  Rip off. Unprofessional. Rude abusive behavior.  Left mess after messing up repair.  Had to later hire good plumber to correct their work.

Reasonably priced, fast and reliable. I have used them several times and I have always been pleased. I will always call them for all my plumbing needs.

They did a great job after the final visit but it required a couple of visits for things to be fixed.  Our shower valve was installed upside down but they do have experts that can fix it.  Their customer service line is also helpful.  They came back out to make it right.  Just note that they charge you the travel time from their last appointment to your house which is at the rate of $100/hr.

This is the worst place ever!  My apartment complex uses them to fix plumbing issues.  They are sexist and hate women!  They play games and do a half-ass job and don't know what they are doing, then they mess with your water and leave the hot water off.  It is constant drama and take forever to make an appointment to fix something if they ever call at all.  I wish the apartment building I live in would use a different vendor.

I was referred to Marc's company from another local plumber that said the location of the hose bib that needed repairing was in an awkward position. I called Marc and he sent over Armando to get a quote. I wasn't expecting anything to be completed for at least a week or so. Armando showed up within the hour and finished the job the same day. I was super surprise at how quick and efficient he was to complete the repair. The lady at the main office called me to notify of the completion of the repair and the overall cost was $400 less than my initial quote for the former plumber. I am referring Master service plumbing to my inner circle of associates that may need repair work done in the near future. Thank you so much for fixing this problem.

Master service is the best, I have used them for commercial and residential projects. They show up on time, always greet me with a smile, techs are very knowledgeable and price is very fair. They have installed tankless water heaters, roof drains, appliances and water softeners for me. They are my go to for all installs and their 24/7 emergency service is a bonus. I refer this family owned business as often as I can. Thanks for always showing up Master service

Absolutely the best in town!  Hands down!  Had problems with our water heater, on a Monday morning of all days.  Called and spoke with Josh (who is totally awesome) and he sent one of their service technicians (Robert) out within the hour.  Robert was very professional, gave me all my options while prioritizing the total cost to remedy.  We chose to replace the water heater rather than repair it.  Josh put us on the schedule immediately to have it replaced within the week.  He had a cancellation and got us on the schedule earlier than expected.  We had also called around to compare price as well as how soon it could be replaced.  3 other competitors were at least $600-$1000 more than what Master Service Plumbing quoted and they were 2 weeks out.  Even with being short technicians, they were still able to replace out water heater within 3 days!  Master Service Plumbing is the best in town!  Don't hesitate, just give them a call!

Had a leak in my main water supply to irrigation system. Plumber arrived same day I requested service. He was courteous and promptly repaired the problem. I would recommend this company.

Wow!  Well I will start with the positive, the staff was kind and professional.  

Next, the cost was SO EXPENSIVE for a simple fix.  A part that would cost approximately $65, they charged me $134.  The amount of time spent at my home was about an hour (and that's being generous).  Charged me for 3.5 hours of labor for drive time, he didn't have the part in his truck, so I had to pay him also to go pick up the overpriced part.  Then the gentleman spent 40 minutes in his truck writing up the invoice because he was having issues with the smart phone he was trying to use.  He stated he wishes they had tablets instead of the small phone.  I didn't receive an invoice emailed as he indicated I would.  So I had to call the office to receive one.  When I requested the invoice it was not very detailed on the actual job.  The most detail on my invoice was what I called about explaining our issue.  So I had to call to get more information of what I was actually charged for.  

I was recommended to Master Service because they give military discounts.  Not much of a discount when they up-charge everything.  Very disappointing.

Master Service Plumbing installed my gas line for my new generator.
They were very professional, and I was grateful they did not 'pulverize' my pavers, but, instead, carefully removed them and stacked them neatly so we could replace them without calling a paving company with a large added expense.
They were very quiet, hand shoveled the dirt. Very neat.
I am very satisfied with them, and I would definitely use them again.