First of All -- Poor workmanship on the digging and filling of the ditch: According to owner Daniel, he gave me a very good price on replacing my sewer line. He never told me how he charges. I asked if I was being charged by the hour per employee or by the linear foot and he did not respond to my question. I calculated the job by linear feet and I was still in the plumbers' price range but more towards the lower end. Due to the fact that I was on the lower end, his employees did a terrible job of digging and filling the ditch plus how messy they work!
Next -- High-Quality Plumbing, owner Daniel does not pull permits on replacing sewer pipes and has told me that I am a FIRST!!!! where he pulled a permit. He said he has done at least 100 without any permit!! Oh wow!! Permits are the contractor's responsibility, knowing when one is needed. The permit process is in place to protect the consumer and make the contractor accountable!! He told us multiple times that a permit was not necessary and I had to insist that he pull one. According to the Nevada State Contractors Board and also Douglas County, tankless a permit is always needed. He also upgraded and installed my new tankless water heater and he did not pull a permit for that job as well. I had him pull a permit when he was doing my sewer line. One of his employees also told me that this is the first on pulling a permit. I related to Daniel, if someone drives by and turns me in that I had this job done without a permit, I as a homeowner can be in trouble and Daniel agreed.
He does not care for his customers!! If I don't need a permit then I don't need to hire a licensed contractor. Trust has been broken when your professional licensed plumber has lied.
It is unfortunate that I am announcing that I will never use or refer High-Quality Plumbing for any plumbing service!!