GPI Plumbing

Technician John came to help replace the gas fitting (because Home Depot would not install the new stove range) so quick response, professional, thorough work!  And, he is nice!
Thank you!

GPI plumbing helped us when we were selling our condo, arranged by a realtor. However, they have never come through with an emergency request.

First time we called was winter on a holiday weekend. I figured it was because they are busy but  on-call never even reached back out. Called today asking for someone to go check out a major leak as we are out of town. Again, no call back. If you need emergency response, look elsewhere.

Having arrived late on a Friday night at our newly acquired cabin at Tahoe-Donner we found that the water heater and various taps were not working or leaking. Danny arrived within 30 minutes of our call and did a great job of fixing everything that night. I know he was working beyond his shift to do so. He has also been a resource on a number of items including the process to winterize between visits. I can't say enough good things about the GPI service.

Eric F. Greenbrae, CA

Called on Wednesday 1/28/15 because our cabin's water shutoff valve broke as I turned it off...left message with answering service. When I didn't get a call back a few hours later I called again. Danny called back and said he would have John check it out Thursday. So I wait and call again Thursday afternoon and John says he took a look and I need a new valve to turn water on under the house but I need to wait for Danny to call me back with a quote....no call, left another message Thursday and today is Saturday and still no call back, no quote, being we have no water at all at our place I cannot believe how unprofessional this company is. How can reviews be good......Ridiculous.

Price gouges. Doesn't tell you cost up front then charges you close to $1000 for 30 minutes of work and calls it cost per job.

Came back from a trip to find the our sewage line was frozen, on a Sunday! Call GPI and Sean came out within a couple hours.He unclogged the line and we were able to use our bathrooms again. Very friendly and professional.

I called on a Saturday for a time sensitive issue (low water pressure, possible leak) and was told they could come Monday morning. I called Monday morning to see what time they would arrive and they said our house was too far and there was too much traffic. Very unprofessional. Look elsewhere if you need a reliable and responsive service provider.

When our hot water heater conked out on the weekend after Christmas, I figured I'd be paying a premium, if I could find anyone to fix it at all. Danny at GPI was recommended by our own plumber, who was out of town. Danny called back in minutes, asked for photos, gave diagnostic suggestions over the phone, and within 15 minutes we fixed the problem! Danny pretty much restored my faith in humanity. I won't hesitate to call GPI in future with any plumbing issues. Thank you Danny!

Had a broken pipe. Response was quick and successful.  Payment was easy to do.  I highly recommend and will use again.

GPI preys on non-resident owners.  $1300 to RandR a hot water heater.  I think not.

My toilet leaked at 3 a.m. on a Friday, and I called GPI at 7 a.m. on Saturday. Danny called back an hour later and came to fix it that same day. He was super friendly and very professional. He explained the problem clearly and fixed it quickly.

Several people recommeded GPI plumbing to me. They have a very good reputation around town. So I thought i'd give them a shot. I called in and explained the problem. After getting into contact with their office I got a call back from one of their plumbers named Chris. Chris did not listen well when I explained the problem (a leaky union in my water box near the pressure regulator) and insisted on taking a look before making an estimate (a $100 charge). He also refused to narrow down the price any more than between a few hundred and several thousand dollars (mind you, this is a leaky pipe!). His attitude during the phone call was that I was a nuisance and a bother, which is surprising to me as someone who works in a service industry. Generally, you want to be nice to someone who hasn't made a decision. It sounded like he, and the rest of GPI plumbing were too busy tofix my leaky pipe. In the end I did not invite Chris over to work on my leaky pipe, which is why I've given them three stars. I'm giving them the benefit of the doubt that maybe it was a bad day for Chris, or maybe my experience was out of the ordinary. Regardless, I would choose them if I didn't now know of a better plumber. There must be some reason why there business is doing well...

I've used GPI Plumbing three times and they have been great. I always get a quick return call and they have always been on time. That's two things that are hard to find in a contractor. I am not a full time resident in Truckee so having contractors that respond promptly to calls and arrive when scheduled are important to me. The first job came in under the estimate, again rare to find.

The second job, after getting the estimate, I asked Danny (the owner) to replace 2 hose bibs. Not only did he do them at no extra cost, he also repaired a pressure relief valve on my water heater, for no extra charge, that he saw on his own that was bad . While my job was big (underground water supply line replacement) maybe there was enough profit to throw in the other stuff for free.  I can with almost 100% confidence say if it were anyone else, there would have been an extra couple hundred added to the bill.

The third time Chris came out and replaced an auto drain valve (a small screw on piece not the big one that has to be dug out.)  He took the time to show me what failed and how I could replace it myself if it failed again.

GPI is the best example of a contractor company I've dealt with.  Quick call backs, on-time, reasonable prices and friendly.

FYI, GPI has a 24-hour answering service that answers all calls regardless of the time or day of the week and forwards the calls, so the folks answering the phone are not with GPI.

GPI was great to work with.  I had a leaking water heater (2 of them) and asked if they could come out for a free consultation on what to do.
They came out, gave me some options, and helped me with tips on what to do when not at the house for an extended period of time.

I decided to get a tank-less water heater through them.  Danny was great on the phone and they came out right when they said, installed it in an afternoon, and it's been a huge positive change!!!

I would use them again for any plumbing need in a heartbeat.

guy was nice enough-- service call of $95 BUCKS for 15 mins to tell me that the motor was burned out on my garbage disposal-- wanted $400 to install a new disposal--  AND THEY WERE ONE HOUR LATE WITH NO CALL--- 2 stars ONLY because the service guy was nice

I called and left a message with the answering service and got a call back from Danny, right away. He solved my problem over the phone and was available if that didn't work. He saved me time and money!
I really appreciate his honesty and willingness to help.
Kevin
Owner in Tahoe Donner

I had a leak that needed immediate work - otherwise would have to turn off the water to the whole house until fixed. Called GPI on a Saturday and they returned my call in an hour. They made it to our place in an hour as promised.

The plumber (Danny) was polite and addressed the problem and I was impressed he had the parts in his truck to be able to fix it. I was happy that it was fixed on a weekend!

Answered an emergency call at 9PM had people out the next day morning on a weekend excavating and fixed our major plumbing issue with in a couple hours. Completely professional and was over all a fantastic experience.

Called GPI with emergency plumbing problem at cabin in Tahoe Donner.  Danny called back and instructed me how to fix the problem on my own for a $10 part!!  I'll definitely call GPI in the future for plumbing problems - they are the greatest.

They were quick and effective. I will use this company again.

Called this company multiple times for over a week to work on clogged drain on my 5th wheel.after several messages danny the owner called back asked the problem and sent out a plumber to fix it. Plumber John snaked the pipes and punctured a hole in our water tank, John called his boss Danny then left. Spoke with owner Danny about this, Danny claimed to not work on 5th wheels or rv and has no insurance and not there problem...i would not use this company!!!!!