Easy Rooter Plumbing, Drain & Septic

I am dismayed at the treatment Easy Rooter has shown me.  I had a leak which I was quoted $165 for finding it and $1000 for fixing it.  I received the bill and it was inflated to $1985.00.  I about fell over.  I called and called and called and they very rarely return calls.  I complained to probably everyone that works in the office plus the owners.  Angie was supposed to call me back with a discount but never did.  I wrote a letter that was not answered.  I did not receive a copy of the invoice at the time and the serviceman added  $820 to the bill after I had signed the invoice.  He said it was extra because when he started digging it was under a thin layer of blacktop.  He did not tell me it would be extra.  If he had given me that quote I would never had told him to finish the job.  I will never deal with this company again and after talking to friends they told me they had bad experiences too. It took serviceman one day to do the job which worked out to be $249 per hour.  Who gets paid this much?  DISGUSTING!!!!

I called these people as I know nothing regarding septic. They came out pumped the tank then I'm told me the line is clogged. OK next day another person comes out Jessie, looks at the septic an tells me the line is backed up, he would have to come back Monday to do the repair. How he knew it was that way I don't know as he didn't do a thing but charge me $563.00 for today an to return Monday to finish. Well he never showed up I called, after a while I was told it was Tuesday not Monday.OK come Tuesday he shows up an starts digging a hole 4' wide 6' deep an tells me he can't find anything, that my leach field is gone. He calls his boss Matt who tells me I need to replace the leach field cost $10,000. I told him I couldn't pay that, he came back $5000 up front for materials the rest later. I had second thoughts called another company, they said nothing wrong. Now this Matt person tells me in a few words I'm lying, that I wanted the work done. This Jessie person gave me a bill for $683.. for the hole he dug that took me 3 hrs to fill in. I'm 72 yrs old I should not be doing that work  bad back an all. Matt tells me I have to take up the bill with his tech. $683 for a hole in the ground are you serious no WAY will I pay that an told him so. Tells me I'm lying, really POOR service trying to take advantage of a senior really bad!

Plumbing discomfort but not an emergency. However I had a mainline clog that was backing up a toilet and tub. Mike came out in less than two hours on a Saturday and fixed it within 30 minutes. He even took the extra step of cleaning one of the laterals just in case. $90 all in. I'd definitely call them again. BTW I've got two high-energy boys that have a million questions, which Mike handled like he was a museum docent explaining the Mona Lisa.

I was so impressed by Frank's willingness to help me out after hours!  Super helpful, knowledgeable, and accomodating.  Thank you!

Our main line was becoming clogged and East Rooter responded  quickly.  The technician Sam is great. Knowledgeable and efficient

One problem after another. Didn't show for our Friday 3-5 appointment, rescheduled us for Saturday morning, but the auger broke mid-job and instead of coming back immediately with a working one, the technician went to his next job and left us worse off for 3 more hours. When finally the sink was cleared, they tried to charge overtime rates for working on a Saturday! Think again! Marge the scheduler is awesome, but the whole experience was frustrating and we wouldn't use them again.

My water heater was not working. Called Easy Rooter Plumbing. James came and saw did not give a quote or estimate. The burner was off. He just lit the burner and charged $125.00. Before checking he should have explained me of the fee.

Well wish this would ended better but both times they were out they were late. They Fixed my sprinkler main in February and when I went to  turn it on it was still broken. Technician said it was not a warranty issue even with no water in the system. They wanted me to pay for the same repair twice. Dont use this company.

Easy Rooter is the biggest joke! My fiancé called them this afternoon to help us with our leaking water heater and their technician showed up with stains all over his shirt, a tooth pick in his mouth and had an attitude to match his attire.  As if all of this wasn't enough, he took one look at the heater and told us the only way to fix it is buy a new water heater for $1,700.  We chose to get a second opinion and boy are we glad we did. $300 later our water heater was fully functional. I would NOT recommend Easy Rooter to anyone'

Imagine no heat or hot water during the holidays. Chuck, at Easy Rooter, fixed it all. Very nice customer service on the phone lines. We used Easy Rooter for a different situation six months back and they were just as awesome then as they are now.
So very grateful for this business.

Have done business with Easy Rooter for years--consistently high quality and professional work and just nice people to deal with.   Karl did the repair and clean out this go round and is very competent and professional and cleaned the areas thoroughly afterward which is for me a real plus when the plumber comes.      Scheduling these days usually involves some wait time but I just find something to do while waiting--the house is very clean.

We needed new cartridges put into the bathtub fixtures to stop them from dripping.  They sent an apprentice who had no idea what he was doing.  After he finished the first bathroom, the faucet handle sprayed water out from the sides.  In the other bathroom, he tore a huge hole in the closet, used no less than seven connectors, and after nine hours during which we had no water, he still wasn't finished.  They had to send out two other master plumbers to try and fix what this kid ruined.  Turns out, he was using bad flux.  After they left, I still had a huge hole in my wall, a shower pipe that was unsecured and would just swing back and forth from the hole, and a faucet that was virtually impossible to use.

They sent someone out within 30-45 min of me calling.  Jeremy, the repair guy, is awesome and the price ended up being lower than I imagined.  I'll definitely give these guys a call if I'm in need of emergency plumbing work in Reno.

After calling a few places to fix our bathtub faucet (and not getting return calls) and having another company come out and look at problem then not get back to us Easy Rooter was a great surprise. They promptly scheduled the initial visit and the problem was fixed within a couple of days. They were very professional and reliable-highly recommend!

SCAM  NEVER CALL   Used them in the past and no problem, but now never.   They advertise they are located in Fernley. False advertising they are not in Hometown Auto Building as they advertise.  Just to let you know the place is a scam..  Tech was very, nice and the poor guy really doesn't deserve to have to work for this place.  $240  show up fee (seriously that the office doesn't bother to mention any show up fee)  Was going to get charged $420 for a simple shower valve replacement.  $240 show up plus $120 part and $80 labor.  $240 I said for 5 minute drive, but no they just advertise falsely now that they are in Fernley.  We didn't pay it, nor had them do the work  because it is a SCAM

After spending hours on the phone trying to find someone to repair my septic tank - and getting nowhere - I finally called these folks.  They put me on hold a long time but eventually got me to Bruce who was immediately knowledgeable about my problem (a bad alarm float sensor).  He called James in the field who arrived at my house within a few hours (even though I did not ask for a rush job).  James diagnosed the problem, went for parts, called in an assistant Jesse, and within a couple of hours everything was fixed - hooray!  It was a bit expensive, but the prompt service and courteous and knowledgeable staff made it worthwhile.  If you have a septic tank then keep these folks in mind - they were great.

My out of state landlord called these guys to fix a few things at my place.  They were slightly tricky to contact and also quite late each time arriving hours after the arrival window.  And they were not particularly apologetic about it.  The lack of value of my time (or the person that was there) was extremely bothersome.

I had a horrific time explaining that some work had been completed to their phone answer lady.  I provided details at least 3 times and I'm still not certain that she understood.  That was a tad frustrating.

The plumber that they sent over, Jesse, was great.  He dod fkne work rather quickly and was very personable.  Weeks later everything is working better than when I moved i to thr place years ago.

Called after hours needed drain unclogged couldn't wait had company coming in from out of town.
Easy Rooter sent a very professional and knowledgeable young man named Mikey who got the job done quickly and cleanly. I Highly recommend Easy Rooter and Mikey

I had called for a quote for water heater replacement based on some other quotes we had done. They are a Reno area business and would charge to come out to Fernley unless they were already on a call out here. I elected to have them call me just in case. On Monday we got a call from Chris (?) to give a free estimate of a few options. He stopped by and went above and beyond. Chris left a positive impact on us compared to the other companies. The professionalism, knowledge, and reliability Chris offered was very rare in my experience. He wasn't our first quote so I say with confidence that if he is representative of how the company works, 5 stars. As well, they were second lowest quote of 5 companies. If you're in Reno, it's a no brainer for water heater work. I did the comparisons for you.

Took a while (4 hours) to get to me with a few phone calls, think this was just organization. The plumbers that came out were great - explained everything clearly and got right to work. Had my sewer line cleared in about 30 minutes. As my clean-out was on the roof it cost more - still much less than others in town.

They told me it would cost $85 they charged me $195, that's all I need to say about this company. D- grade. If your menu said 5 dollars for a sandwitch and your bill came to 21.50 would you EVER eat threre again??! No.  EOM!

Beware:  I was almost charged $830 for a $145 job by this outfit.  The tech came to my house, and after spending 10 minutes in my bathroom with no apparent tools or equipment running, I was told that there was an obstruction in my bathtub drain that would require removing a section of wall from my kitchen to replace the drain and a section of pipe from the back side.  The tech gave me an on-the-spot estimate (not knowing time or materials) of over $730.  He then invoiced me for the 10 minutes spent assessing the issue, to the tune of $95, and said that he couldn't do the work for a week.  The tech left, and I subsequently called the office to cancel the job, sensing very confidently that something unscrupulous was afoot.  In follow up, I called several other plumbers in town to discover that none of them operated in a manner that would allow an estimate of time and materials before performing the job!   I finally landed on a credible company, locally (yes, I will plug them because they are honest and professional), Reno Plumbing Doctor, and the owner and his apprentice came, assessed the situation, and stated what they could do on the spot (snake the line -- NOT cut pipe).  The owner gave a flat rate of $145 up front for the work they knew they could perform, and they completed the job.  The drain worked perfectly afterward -- no invasive, ridiculous, fabricated activities required!  Steer clear of this company.

Great experience.  Friendly and informational. Quick and clean. Only 89 bucks. Great deal. Thanks Easy Rooter.

Ok, clearly today is a update my Yelp Reviews Day.

A couple of months ago, my kitchen sink started jack hammering. I called my landlady and she asked me to call the plumber directly so I could set up the appointment. I called the number my landlady gave me and their dispatch and set up an appointment has late as they would let me on weeknight for 2 days after my call.  

The day of my appointment, I left work early to rush home in order to be there in time for the plumber to arrive. I made it home with a couple of minutes to spare... After waiting for 30 minutes, I started to worry and called Easy Rooter Plumbing Dispatch. The dispatch operator said that I didn't have a scheduled appointment that night, but it was the night before. Feeling very annoyed at this point, I informed the dispatcher that my appointment was for that day, that I had specifically asked for that day and had scheduled to leave work early just for this appointment. The dispatcher rather rudely started to tell me that my appointment was the day before and no one was home yesterday and that they called me when no one was home yesterday. My rage started to surface at this point and I called her out on it - told her again that my appointment was not the previous day and moreover if what she said was true, why didn't I receive a call yesterday? The dispatcher started to yell at me are you calling my tech a liar? In which I answered, yes! yes! that is exactly what I am doing! My appointment was for tonight and if what you are saying is true how come no one called me yesterday?! The only phone number you have for me is my cell and NO ONE CALLED yesterday and with a cell phone, it is so easy to prove that your tech is lying! The dispatcher wanted to reschedule the appointment for the following night, but I refused (because it would mean another day of leaving work early). After refusing to budge and a supervisor intervention a tech was schedule to come that night in 2 hours.

If this was the end of it, I would of only given them 1 star, but when the tech did arrive (Mitch), his professionalism and expertise soothed my wrathful spite toward Easy Rooter Plumbing. Mitch's service was spot on, he asked permission to do the smallest things (nice touch because it does involve my personal belongings), he was nice to my cat, he sat on my kitchen floor and rebuild by scratch the gasket for my sink (since the sink model was too old and he had no replacement part).

Mitch's service was 100% a 5 Star Customer Service; however, to be fair the company is more than their techs and includes the rude/hostile dispatch woman (and if she was being truthful the lying tech, but I honestly think that they overbooked that night and was trying to push me off to another night) - so I am averaging out the two services for a 3 star rating. It does seem a shame to have to do this because the actual plumber was superb. Easy Rooter Plumber needs to work on their scheduling and their dispatcher's professionalism.

Very prompt, courteous and professional. Reasonable rates. Exercised good Covid practices. Would definitely use again.

This company has serviced my septic tank three times in the last decade and so far has saved me plenty because the last company told me I needed a new drain field at a cost of about 10 grand. I stopped using them. That was over 10 years ago. I still haven't replaced the drain field. Easy Rooter has jetted the outlet line with great results and I have no issues. The only thing I would quibble about is that I was told on the phone that it would be $195.00 an hour only to find out from the the jet truck driver that yes, it was $195.00 an hour, but with a two hour minimum. I would have liked to have known that before scheduling the appointment. He spent about 50 minutes jetting my line. Other than that I highly recommend this company over the others in my area.

The Technician was rude, aggressive, and unprofessional. I hate to discount the entire company as a whole, but this one experience with one of their employees is enough for me to never use their service.

Just moved here from Cali and needed a price for a water line to the refrigerator. Found these folks on Home Advisor and made an appointment for an estimate at one o'clock. The plumber showed up at 3:45 and I was talking to my painting contractor. He grunted something and I asked him to repeat himself. He said how do you want me to do this? I said I didn't know, that's why I called a plumber! I asked my husband to speak with him after he was done talking to the painter. The plumber chose to wave his hands and say, I'm outta here! He just walked out! So, I work for an HVAC company in Cali.....if one of my techs did that, they would be history. What a jerk.

I set up  appointment  8am to 12pm
No one show up when I call back around 1pm finding out what is going on the lady who was answering the phone said plumber is still  working  on other job????so I asked her, then when he can make it to my house if he can't make it let me know  give me a call
Then she told me she doesn't know(??) actually sounds like she doesn't care , No apologies No concerns about being not showing up on time
I waited until 4pm and finally I found other company to fix my faucet ,I call back to cancel, in  case if they show up later,which is it was not necessary , I was just tried being nice but still no explanation about not showing up,no apologies
This company is not professional at all and doesn't  care about customer service

I had my sink drain block up again and decided to try Easy Rooter. Ryan came out on time and quickly got it working again. He was wonderful and extremely helpful with ideas to help prevent it from blocking up again. It is really refreshing to have someone that is polite and professional come to help you out.

I had a leak in my 19 year old hot water valve under the kitchen sink, and the hot water was not coming out as strong as the cold water.  Called Easy Rooter Plumbing at about noon, and they were able to send out a repairman within the next 3 hours.  Karl showed up and was very cordial.  He assessed the issue and was able to fix it with no problems.  He gave me a great explanation of why the hot water was limited and fixed that as well.  He left the area cleaner than it was when he arrived.  I appreciate the time he spent to explain why it wasn't working well and what to do in the future if it occurs again. Excellent customer service.  Thanks Karl.

Water pipe was leaking into water heater and put out the pilot light. Our normal plumber could not come for 6 days unless we wanted to pay an extremely high hourly rate. Called Easy Router, they were able to come in about 5 hours. Jeremy was very professional and easy to deal with. He did a great job. I think we have a new normal plumbing company.

I had a leaking faucet in my bathroom and was told the only way to guarantee it to stop leaking would be for them to have a brand new drain and install it themselves. they charged me for a full hour and I still had the leaking faucet. Called another plumber they were able to fix my issue no problem

Disappointed

I called a week ahead to make a Friday appointment between 8-10am.  At 10 I called to see where the serviceman was, I was told it would be another 30-45 minutes. I lost an entire morning for a 30 minute call.  

My long hair mixed with roommates was making the bathroom sink and tub drains very slow and I thought another gallon of drano wasn't good for the plumbing. Raul had both drains throughly cleaned and put back together in a half hour with no floor mess.

Total bill $120, seems high.

Called just before noon with a backed up sewer . I was told they would have someone there in about a hour. It was like 40 minuets. A very nice young man named Jeremy showed up had the problem solved in less than 15 minutes. The price was a lot less than I would have expected for a Sunday. I am very happy with the service I received. Would I recommend Easy Rooter Plumbing.... Absolutely YES

Our sump pump alarm started going off around 11am on a Saturday (go figure). I've been fortunate enough to never need a plumber before, so I wasn't sure who to call! Then I remembered that I had a magnet with a bunch of emergency numbers on my fridge that came in the mail with a plumber advertisement. So, I decided to give them a try.

I called the office and spoke with a very nice lady, Marge maybe? She assured me that service on a Saturday wasn't going to be any more money (yay) and she would send someone to my house the same day. Within about an hour, our plumber (Jeremy) showed up. He was kind and knowledgable. Within about an hour of arriving, he had our sump pump fixed and told us what the problem was. Apparently, our two year old had flushed some wipes down the toilet (whoops). The price was very reasonable, I actually was expecting to pay more! Anyways, Easy Rooter is now our number one choice for plumbers!

I just bought a house and was looking to have a gas line put in to replace my electric oven with a gas range. I called practically every plumber in town, and even did all the research I needed to do it myself (i.e. permitting, materials, etc.). I decided not to do it myself just because I realized I'd have to drill through the 10-12 foundation and that would have been a pain.

Every quote I got was for $700-$750 all included, so I was feeling discouraged because that was way more than I expected. Many of the plumbers I talked to said, Oh yeah I can do it for $600 no problem. At first I was excited at the lower price, but then once I started prying into it they'd admit, Well yeah plus $100 for materials and $150 for permits. So be sure to ask for the full cost of the service.

Finally I decided to just go with Easy Rooter. They quoted $750, but during the estimates were by far the most responsive, courteous, and upfront. No hidden costs, just $750 assuming nothing went terribly wrong (obviously if the house's plumbing was about to fall apart anyway we'd have to have a talk).

So the plumber (Jeremy, great guy) showed up on time to do the installation. Once he really got to starting he realized it would be harder than he expected (he also found that he'd have to drill through the foundation to go with his original plan). So he came up with a new plan to use the existing piping and rethread it, and came to tell me his plan. Worried about what it was going to cost me for him to do it the hard way I asked what the price delta would be, and he said it'd be $100 *cheaper* since he would actually be using less materials this way. Yeah, that's right, it turned out to not be as easy as he expected so he gave me a discount. In all it took about 4 hours from when he first showed up until I was making lunch on my new gas range.

Take it from someone who called every plumber in town and went so far as to get the permit from the city of Sparks to do it myself: Easy Rooter was the way to go.

I can not express how frustrated and furious I am with this company!! All they want is more freaking money!! I had a main water leak and had one of there techs come out and quoted me 1200.I asked how much would it be if I dug the whole myself. I was quoted around 500. Fast forward to day of service the guy came out around 0830ish and was done WITH him snaking out my sewer line. All that was done within an hour. Needless to say my sewer line is worse than what it was before they cleared the line. The tech didn't bother to ensure my sewer line was indeed good to go by having me run water or flush toilets to check his work. He just gathered his equipment and provided me with my invoice of 600 including the sewer drain.Mind you their invoice does not list a break down of HOW they came up with the price. I can not say enough how F'KING pissed I am with their service!!! The next day I showered while my roomate was washing dishes and surprise water is backing up both showers!! I called the company today and spoke with Bruce and was told that they would need to snake it again and do a camera view of my lines. 195 for the camera and they will charge another 100 for another freaking snaking!!! WTF!!! I was pretty much told since the tech wrote on my invoice no warranty for snaking due to roots I am shit outta luck!! I am looking to spend another 300 if I chose to go through this again!!! Nothing but another greedy freaking company out for your money!!! I will be filing a complaint on this matter!!

My wife and I had a mainline back up that caused both our kitchen sink and washing machine drain to clog and back up.  Called Marge on a Friday evening for a Saturday service call.  Set our appointment for noon and when Raul showed up he had the job done and cleared in 30 minutes.

Marge was awesome.

Raul was awesome.

While other places wanted time and half for their technicians to come out ($115), Easy Rooter was $85.

Drains cleared.  Job done.  Fast.  Efficient.  Friendly.

My kitchen sink was clogged and we couldn't get it cleared. Mikey came over and ran his rotor machine through it and after about 1/2 hour, all clear.

Thank you Mkey !

Mike R. just came out and cleared our main line sewer blockage in about 20 minutes. $120 and we now have functioning showers, toilets, sinks, etc. He showed up about  a half hour after I called, after hours on a Friday night. Absolutely professional, knew what he was doing, and got the job done. Highly recommended, and ask for Mike!

HORRIBLE OFFICE CUSTOMER SERVICE.
2 guys showed up to dig up the lids that are 4 inches under soft dirt. they took 30 minutes and charged me $330! $215 to locate which wasn't necessary and $115 per hour to dig.
they told me they had to put a camera down the pipe as part of the inspection and that footage would be reviewed and I would get the results! come to find out they did NOT do the inspection. The lady in the office said they don't do the inspection the pumper does. I complained and explained to deaf ears!!! ok .. just another experience of being taken advantage of - anymore, aren't we all just expecting that treatment anyway.
so, the pumper came and left... still have 2 exposed lids... safety and health hazard.. called the lady at the ofc again (really didn't want to) - told her again my dilemma- oh, well we don't cover the holes unless you want is to. tjat will be $115 per hour!' needless to say $945 later I'm a very disgruntled customer and committed to never doing business with them again-nor recommending them!

I had a water leak on my main line out by the street. I called at least 10 different plumbers. I all of them wanted me to fully expose the broken line. I dug out what I could, to ensure I was close to the leak, but I couldn't find it exactly when the water company shut the water meter off. I was without water for 24 hours before finding Easy Rooter Plumbing. They were the first company that didn't care about the type or location of the leak. All they said was It's unacceptable for you to be without water for that long. We'll have someone out there immediately. What a huge relief! They had everything fixed in a couple hours, and since I had done most of the digging and volunteered to backfill the hole, they didn't charge for dirt work. The final bill was $675, which considering emergency service calls are $400/hr, was more than reasonable. They were there when I needed them! Great work and a fair price.

Lesson learned from using this company:  If you get a quote for work to be performed, you'll pay that amount even if the job turns out to be significantly less than expected.  I was quoted a job at $8,460 to add a clean-out pipe at our office.   It took two techs 5 hours to complete the work.  When I asked for a discount since the work was much easier than anticipated, I was told that the manager reviewed my request and no credit would be issued.  If you want to pay the equivalent of $850 per hour per tech, that's up to you.  I know that the right thing for the company to do would have been to discount the price.  But I guess gouging customers is more important than doing what's right.

I am a manager at an apartment complex in downtown Sparks and I always call East Rooter first! They are fast, professional and always do a fabulous job!

Hands down the best plumber in Reno! Seriously.

We recently purchased a reverse osmosis water filter and called about 12-15 plumbers in Reno to get a quote on money and time. We also saw that Amazon offered a flat fee for the installation service, which was right on par with the rest of the quotes I received.

Luckily, I found Easy Rooter Plumbing. They had the best price in town (almost by $100), and did it in a fraction of the time that I was quoted from the other companies. (We worked with Mike, who was efficient and friendly.)

Then the other day our toilet broke, and again, Mike was able to come out within a few hours. We had a working toilet installed the next day, and within 24 hours.

Highly recommended! 5/5 stars.

Hire this shit company if you want some creepy dude going into your yard without notice and then call the cops when you use your second amendment. He didn't tell anyone who he was just yelled at us when we asked who the f* was in our yard then called the cops on us. Obviously nothing happened to us because we have the RIGHT to defend ourselves when you just walk into our yard!!!

A huge chunk of the filter media broke loose and clogged pipes, preventing several outdoor spigots and our washing machine from getting any water. Chuck, our technician, was dispatched to our home, isolated the problem area and had it repaired within only a couple of hours (not including his trip to the plumbing supply store for the right parts to fix it). Chuck was courteous, extremely personable, respectful to my wife's wishes about wearing shoe covers in the house, and our dogs wanted to go home with him (for them, this is high praise!). After all was said and done, the price was far less than I expected. This is not the first time we have had Easy Rooter come out to our home to fix an issue and it will not be the last. They show up and get the job done.

I searched on line for a plumbing service to fix our faulty faucet and I chose Easy Rooter. They sent us Anthony who tried to first save the faucet but it was truly not able to be saved. He kindly installed one we had as a backup plan at a very reasonable price. Four days later, the water wasn't flowing properly. We called to have Anthony take another look and he discovered the faucet was plugged. He very kindly bought, replaced the faucet and returned the other faucet without charge. I was so impressed by Anthony's professionalism, hard work, and kind presence in our home. I know he will be our only plumber.

These people ripped my mom off. She is disabled and wanted a taller toilet. The guy said he would put in an ADA toilet. My mom agreed and didn't give him a price point. She doesn't care about the price, just the height of the toilet. My mom already had the tallest toilet she could order in that bathroom, but this guy promised a taller toilet. He put in a toilet, it was cheap, I found the same toilet online for 140 dollars and they billed her just under 1k dollars. She still didn't care about the price but the actual toilet was NOT taller, and was smaller in general, and was cheap, you could just tell it was low quality. Our family is tall, mom is the shortest at 5'8, so all of the tickets in my parents home are big and tall. Anyway, she ended up in the hospital with a brain bleed, and when she got home she wanted it fixed, but her brain wasn't all there so she handed the mess to me. The owner or boss was very short with me and dismissive. This company overcharged and took advantage of a senior with a brain condition and the owner promised me to put in a new toilet if she just paid for the profit. We haven't heard from him since. I would never ever call them again.

These guys are awesome! I share a sewer line with my neighbor and it broke near the main line. We couldn't use anything or it would back up in our tubs and elsewhere...gross! My neighbor called another company who wanted to break up the road to replace the whole line.....quote, $10,000!!!! My boyfriend told me about the trenchless re-pipe process and I called Easy Rooter. So glad I did! I talked to Matt who went to my house to assess the situation within the hour. He called me back and quoted $3,100 to replace the broken section and told me they would only need to dig a 2'x5' hole about 8 feet deep......in the yard across the street where the main is located. Matt even dealt with the grumpy, neighbor who's yard the hole would be dug in, explaining with patience, he would not damage her property and would put everything back the way it was. He even said he could do the job the next day. Due to money issues, we scheduled the job for Friday to give myself and my neighbor time to get the money needed. Matt and his great crew showed up on time and got to work. They are thorough and definitely experts at what they do. The job was complete in 5 hours, just like they said it would be. Our system works great, the neighbors yard looks like nothing ever happened and he even gave us some tips on how to keep the line clear in the future.

I will call these guys every single time I need their services. Hands down the best experience with plumbers I've ever had!!

It still makes me so angry every time I see their commercials.  They misquoted and charged me $50 over my quote.  How can people do this to their customers?  It's just wrong.  Shame on you Easy Rooter.  Be warned Reno/Sparks

Our time was set between 2 and 4.  At 4:15 they still hadn't shown up.  I called, they told me 5:15-5:30.  They didn't show up until after 6.
(I called them, they didn't call to update me.  That's the biggest complaint.)  

Over 2 hours late!

The tech was great and clearly had a long day.  We gave him a tip.

Still very pleased with this company! I TRIED to send some business to a neighbor who runs a plumbing business, but never got a call back (second time this has happened). After waiting WEEKS to have my kitchen garbage disposal swapped out, and not being able to get other plumbers to call back, I gave Easy Rooter a call. I wasn't expecting someone right away, and it was my wedding anniversary, so I was shocked when they said they could send someone in the next few hours. I ended up having to defer to the next day.

Once again, the person they sent out was friendly, loved my goofy, overly-friendly dog, on time & even tried to show me how I could do things myself in the future (yeah...we had a good laugh about that). He even offered to try & fix the old disposal to save me some money, but I asked him to install the new one anyway. $98 for the labor, on a Saturday, but it was worth it.

The first time I had Easy Rooter out was for an issue with washing machine overflow. I had called 2 other plumbers who didn't solve the problem, then called Easy Rooter. Mike checked under the house, and saw that the system was gravity fed, and that the pipes were laying on the ground under my house. After 4 times sweeping water out of the garage in low winter temperatures, it was lovely to have the problem fixed.

Today, Mike was back, and discovered that the sewer pipe was backed up. Fixed the problem and didn't leave until the kitchen, washing machine, shower etc were checked to be working properly.

You know how after years of dealing with service calls you sometimes know that this company is a keeper, you have a really competent person who takes pride in doing things right? Mike is that guy and I highly recommend this company.

Water Heater failed early on a Friday here in Fernley.  I have a relatively new unit (4 yrs old).  Researched plumbing services and was promptly replied to on Yelp by Easy Rooter.  They indicated that they were booked that day but could respond Saturday or Sunday but related the service would incur an overtime rate.  I chose to wait till he following Monday and made an appointment for 9am to 10am. (Just had to endure cold showers for the weekend)

Service Call-  James with Easy Rooter arrived promptly at 9am.  Found him approachable and pleasant.  His initial assessment indicated a faulty pilot assemble.  He drove back to sparks for the parts and returned.  After completing the repair, the water heater still failed to ignite.  Secondary assessment indicated a remove and replace of the gas supply valve.  Again, James had to drive back to sparks for the part.  Upon return, James completed the job and poof, water heater up and running.  Wife is happy to take a hot shower.  

I paid $700 for the job.  It appears excessive but I was happy to pay it for the service that was provided.  James was informative and allowed me to watch the whole process.  I've never worked with gas before but feel that if the problem (common issue) arises again, I could do it myself.

James- Loved the Red Hat!!!!

Called early Thursday afternoon, told them my drains were running slow and backing up in the shower, could not use the toilet. They said they couldn't get to us until Friday between 8 &10, waited till 11:30 called to see where they were, they said they were busy and would be there soon. About 12:15 they showed up worked for maybe 20 minutes came in and ran water in the bathrooms said everything looked good, charged $180.00. About 1 hour later my wife ran a load of dishes through the dishwasher, water backed up in the kitchen sink (never a problem before). Called them again they said it couldn't have been anything they had done and he would get somebody out there. They showed up and said yes that sometimes this happens, had to clean our kitchen drain (why wasn't this checked the first time) said they couldn't use the snake with our fittings had to replace them. Charging me another $95.00.
Will never use them again and would not refer them to anyone other then the better business bureau.
They are a ripoff.

I have used Easy Rooter over the years; always successfully with them having fair prices and great workmanship. Jeremy was with them at the time and I remembered him. I just had an issue with a dishwasher delivery/install; it was stopped mid-stream because they were not able to turn the water off and said I would have to call a plumber! I panicked, but called Easy Rooter because of my good memories of their service. Bruce was wonderful and he arranged for a plumber to come to my house that same day. Special shout out to James Pascual who came, fixed the problem and completed the installation. He was really terrific and very conscientious in his work. I was so grateful that the quality of service I remembered was still happening. The price for install and haul away was identical to Home Depot, so that was a bonus because Home Depot refunded that to me. The repair price was beyond reasonable because he had to go and buy a new valve. I don't think I lucked out - I KNOW they are a great company from prior experience to this current one. I highly recommend Easy Rooter and will never use anyone else!

I called early this morning and made an appointment with Easy Rooter Plumbing for today between 3-5pm. I was home at 2:30pm and waited until 4:30 to call to verify the appointment. Was told I was still on. At 5:30 still no call no show so I called again. Was told I was still on. I told the girl to just forget it as clearly they were just too busy but they should have told me that instead of having me waste most of my afternoon waiting on a plumber that had no intention of showing up! Puss poor communication and empty promises. Will never call Easy Rooter again and will be sure to tell everyone I know what my experience was!

I contacted these guys on Saturday - Set up appointment for Monday between 3-5 they would call 20 minutes before. (Had a severe leak &  had water turned off).  Was contacted monday morning & confirmed appointment.  I called them 3:30 - just checking. They said We're still on.  should be closer to 5pm.  I called them at 5:15pm - they said they were an hour out but would be there.  I called them again at 7:45pm.  They said they called & no one answered (My phone shows no call was made).
I give up!  -  These guys have the worst customer service.  I wouldn't trust them with anything.

I don't know who is putting the negative reviews for this company but all I can say to the guys is thank you. My sink and washer drain plugged up and I tried everything in my limited skill set to clear the issue. I even waisted about $50 on super industrial pipe cleaners that did nothing. I called them on Saturday afternoon and Sunday morning the technician showed up as scheduled and took care of the problem in no time. Even w Sunday premium it was still under $200.  Now my lines are clean and I can finally get some cleaning done. Thank you a hundred times over. Plus they even have a real person answer the phone. You have a plugged pipe don't waist your money on liquid garbage just call in the pros. These guys are fantastic

The technician David was very professional and did a great job fixing our water spicket. We tried to remove it because of a leak and it broke off. He came out on a saturday and only charged us $157.50. He was friendly and explained everything and it all works great now. I think I will call them from now on.

Taking a moment for a review here. Used yelp to choose Easy Rooter...it went well so I feel the mind control of Yelp commanding fair compensation! I will be including a picture too.        Michael T ,the Yelp guru, contacted me quite a while ago. He thought I had potential but needed to step up my game, mentioning that my writing could be better and that I should include photos. Ok, fine...here goes!

Let's talk about the Easy Rooter logo first. A Viking riding a snake! I get the pipe snake reference...nice choice for a company specializing in drain clog relief. I think they are mixing mythology though...it's Odin the Norse god of war riding Quetzalcoatl the Aztec snake god of intelligence and wind. Either way...with Easy Rooter the universe will conspire to fix your drain or toilet! Shazam!!!!

Upon further reflection I think they are making a symbolic reference to Easy Rider!  There is the Viking dude (Peter Fonda/Wyatt/Captain America) riding his powerful snake (Harley Davidson).  Riding along side Billy (Dennis Hopper), the pair strive conquer their troubled existence (Sink/shower/toilet clog) to seek truth (working sink/shower/toilet). See...makes sense!

Oh, sorry! I haven't really mentioned too much about my experience with this company yet. They were great...the dispatcher kept in touch, the plumber (James) was professional fast and clean, they matched competitors coupons! Bam! Easy Rooter = Easy Choice!

My husband tried to fix our septic on his own but the paper line kept splitting. Knowing he needed professional help he called Easy Rooter. An employee arrived promptly but nothing he did solved our problem. The employee was very polite but told my husband to dig here to see if he found a leak or dig there to see if he could find the blockage. The employee left during the digging process and would return to put his snake back into the same line. Finally on day two (mind you we haven't been able to shower, do laundry, or wash dishes for two days) the employee says that maybe we should try power jetting the line. Now why didn't we try that in the first place before my husband spent umpteen hours out there digging by hand with a shovel? Why do we call in a professional if WE knew how to fix the problem? Not to mention we had to make two separate payments, one to the company and one to the company's driver of the power jet truck. ??? I am a business owner and it is my profession to take charge of the situation at hand. If you call me because you are at wits end, then I'm here to solve the problem. Not guesstimate and charge you for my misgivings. Needless to say $1300.00 later and a lot of wasted hours of shoveling dirt by hand, at least we can shower and do laundry again. We still had to later purchase a septic cover and a pipe trap cap. Not too happy. Oh and with the parting handshake................Good luck was said. Really? No guarantees here.

Yesterday I called Easy Rooter Plumbing in Sparks 331-3636 to see how much it would cost to do a preventative maintenance on my drains. I had one slow running drain, not plugged or backed up but slow running. I explained this to the lady who answered the phone and she told me it would cost $85 an hour to snake all my drains. So I went ahead and made an appointment for the same day expecting a bill of $170.00 maximum. So when I got home and found out my son had paid $277.00 I was extremely upset. I called and a lady named Michelle said she wasn't in the office and could I please call back in the morning. I called back this morning and the same girl I spoke to yesterday answered the phone and she remembered exactly what she had told me the day before. I had given her my cell number in case there was any problem.
When I spoke with the manager he told me Brandon who came out to my house explained to my son that it would be an extra $25 per drain. When speaking with my son again today he says no extra fee was mentioned to him. I believe they should have called my cell phone and  the girl who answered the phone should have been able to tell me there would have been an extra fee for every additional drain. It was clearly explained in our conversation what I needed done. And the attitude is oh well too bad! I can't believe this, but I at least feel the need to share with everyone! Not the plumber I would ever recommend! If you're not as good as your word you're not any good at all!

My main line and my toilet broke at the same time on a Sunday afternoon, and flooded multiple rooms in my house. My toilet, washing machine and bath all overflowed.

I called Marge, who was VERY polite and helpful, and Raul came within an hour to take a look. After seeing it would be a more complex job than usual, he recommended I wait until Monday to get it fixed, as it would be so much cheaper. He didn't even charge me a callout fee!

Great service and friendly people. No callout fee is a big plus.

I called on tuesday and explained that I had a sewage ejection pump station that needed to be cleaned and vacuumed. I also told the person that it was a 50 gal. pump station and not a full septic tank. She said she would send a truck on Wednesday. I waited all damn day and a guy shows up at 4:45pm and says, oh this is a 50 gal station, I only pump septic tanks. Call back and have them send a smaller truck. Well guess what??!! I will not call you back because you wasted an entire day of mine and cost me money! I will, however, call a different company that will actually do the job! Dont waste your time

I discovered that the sump pump at my home (which has a high water table), quit working, without my knowledge.  Resulting in a crawl space full of water.  I called a number of 24-hour plumbers as I didn't know if I had an emergency on my hands or if it could wait until morning to get someone out to take a look.  Easy Rooter was the one that picked up my call and tried to help immediately.  Others took either an hour to get back to me or didn't call me back at all.  Easy Rooter determined it could wait until morning and they were able to make an appointment to have someone show up first thing in the morning.

Come morning, Mike arrived.  I explained the situation and he was very attentive to what was happening.  That said, he also took the time to educate me on my water meter, on how to tell if I had a leak or not based on the meter as a way to help diagnose whether it was a high water table problem or not.  Fortunately, no leaks.  

Mike was very polite, patient, answered all of my many questions, and was able to drain the water from under the crawl space.  After having to dig it out on top of a poorly installed frame above the sump pump compounding the complexity of this work, he evaluated that the current sump pump had quit working and that it wasn't just clogged.  During this time he consulted with me on parts, the steps he was taking, and labor cost.  I'm very satisfied with his work and the customer service Easy Rooter provides all around.  It made a bad and stressful situation, less so.

Thank you!

I did a search for plumbers in Reno this morning, and Home Advisors lead me to Easy Rooter! They were the first and only to respond.  Bruce said he would have someone out before noon... Ryan showed up at 10:30. He was wonderful.

I thought we had a water main break, like we had a few years ago. It turned out my mom had left the hose running in the back yard all day, hence the mushy ground, and leakage into the neighbors yard.

I told him about a water pressure issue, and he checked that out, complete with a photo of the pressure meter. He wrote up a bid for us. We mentioned a leaky faucet, and he fixed it with a twist of his magic fingers!!!

All that, and he did not charge us... anything. When we do decide to replace that pressure meter, or any other plumbing issue, I will call Easy Rooter!!!

Mother's Day brunch, 20 people, flooding basement!  They were here in 30 minutes, $133 to fix my problem in 5 minutes.
Best $133 I've ever spent!  
We will call them again for plumbing help.

Service Plumbers, Anthony, Bruce, and Matt, who answered my phone calls, and a female who promised to deal with this.
I am writing concerning the many calls and visits to my home for plumbing services.
Anthony came out on January 20, 2020.He looked at the work and gave us an estimate of $150.00.
At that time, I asked him if there was such a thing as a tall toilet for the disabled. He said no, but there was a toilet that was 1 to 2 inches taller than the ones I had. I'm disabled, in a wheelchair. I wanted a taller toilet, but was willing to accept anything that was a little higher than the one we had. The upstairs and downstairs toilets were almost new, we bought them at Home Depot. They are extra-large and sturdy, Kohler toilets. Anthony said the one he was going to bring was ADA approved; January 24, 2020. He brought a new toilet. The toilet was sturdy and of the same quality as ours. Anthony installed the new one. He asked if it was ok? I said yes.
My judgement was faulty, I didn't want to sit on the toilet in front of him. A few days passed and we realized the toilet wasn't taller. We measured it and compared it to the old one, it was as tall as the one we had.  What a disappointment. Anthony promised us a higher toilet. He said they didn't make ADA high toilets, after he said he was going to install an ADA toilet, a few days earlier.  
Anthony didn't give us an estimate for the second job (the new toilet).  I just figured he would give us a fair price. Imagine my surprise when the bill came to $982.00. We paid the bill, reluctantly.
I called Easy Rooter Plumbing so many times to complain. I wanted this issue resolved. Easy Rooter came and took out the new toilet and put in another toilet. This new toilet was ¼ inch taller than our original Kohler toilet. Then when the plumber left, we used the toilet and realized how cheap it was.  The seat and handle are plastic, and the actual toilet is very small.  I looked up the manufacturer, and the model of the new toilet and it costs less than 140.00. Not only did they replace the nicer toilet they first installed with a cheap version, but they also kept the nicer toilet that I bought in the 982.00 bill.
A few days ago, I went online and looked up toilets. The tall toilets do exist. Anthony lied to us. I want the cheap toilet removed. I want an ADA approved tall toilet installed.
I also think Easy Rooter Plumbing should return part of my payment due to an inaccurate estimate, lying, installing a cheap toilet, taking my toilet out and installing a new one that was the same height, and not returning my phone calls in a timely manner. I have been working on this problem since January.  My daughter and I both spoke to Matt (I don't know if he's the boss, or owner) separately to try to resolve this issue. Matt was very dismissive and aggressive on the phone. We are in the process of going to small claims court, which isn't easy since I am in a wheelchair and disabled, but what his company did wasn't right and I'm going to fight this wrongdoing.

This company has the worst communication with their customers. It's been an on going three weeks of people just saying they'll call us back and that they'll show up and they never do. I have had to pump my septic tank three times because they won't come out and just fix it. My whole family took turns taking days off work just so someone would be here when they showed up and we were stood up 4 times. I expected more and I am truly disappointed for spending so much time and money for relying on this company. Even the manager himself (Mike) said he would come out here yesterday and couldn't even call us to say he wouldn't be showing up. Unprofessional.

Had a stopped up kitchen drain called this company  after hours and became of price I figured I would wait till morning. They showed up on time and they were very very professional . Problem fixed in 30 minutes. Will definitely call this company for all my plumbing problems

We have a rental property in Reno that we were remodeling.  Bruce was able to schedule  Karl in a matter of days to complete some extensive plumbing projects:  removing and replacing toilets, installing new kitchen and bathroom fixtures, garbage disposal, all under-sink supply lines.  We took the option of providing our own materials which saved us considerable money. Karl was easy to work with and gave us ideas which we incorporated.  We would use them again.

I called that day for a washer /dryer hook up.  Anthony Marchand showed up on time and very polite. He went above and beyond.  Took the moving bolts off of the dryer, the moving company should have done that. He even went and got an additional plug that was needed.  I was very pleased and impressed with everyone at this company. I would highly recommend!

Had an appointment today between 8-12, finally called them at 2:30 and they said they were running late and they could come later today (Friday) or schedule it for Monday.... I told her I needed it done today, and she said they would be here no later than 6 PM.  Well it's 9:30 PM now and no call and no show from these unprofessional clowns. I guess if you spend too much time around feces, your company will eventually become it. Two disabled people will now be without a working toilet until I can find a company that wants my business and is professional. 0/10

Typical blocked drain in our kitchen sink. Came on slowly and then just stopped draining at all. This after one pound of lye and several tries with baking soda and vinegar. Our serviceman, Sammie, just left. My first call for a plumber was about 9:30am. Bruce called 15 minutes later and we set up a visit for between 1 to 4 pm today. He called back at 10:30 to ask if they could come now....yes please! Sammie ran his cable 3 times to completely clear the drain. He was professional, clean and pleasant to deal with. Basic service charge for one hour of work, including travel time to Cold Springs. I would be delighted to have them for any future plumbing work. They care about good customer service!

I recently purchased a home in Fernley that needed plumbing repairs the seller agreed to pay for. Before moving in I was cleaning the house and discovered the sink was leaking and notified  Easy Rooter to see about their warranty. Was told the technician would have to come out to see if it was something he repaired, but wouldn't be until the next time he came to Fernley. Even though the invoice indicated the work he did, he would still have to come look at it. If it wasn't something he repaired I would  have to pay. I would never refer this Plumbing company to anyone. They are severely over priced and do less then acceptable work.

I've been with a Property Management company for approximately 6 years now and Easy Rooter is our go to company! Bruce is ALWAYS pleasant and professional and the techs are the BEST in the business! They not only take care of our professional needs, but I've used them on my personal plumbing issues as well with the SAME timely, professional AND cost effective results!  Needless to say, we are customers for life!

A tech named Ryan came out after hours due to our septic tank drying out and causing an awful sewage smell in the basement. Earlier in the day Easy Rooter suggested to run some water. By the time he had gotten there the smell was gone. Ryan however was super professional and courteous to me, my wife, kids, and dogs. Went over everything we could do to avoid this problem in the future. Answered all our questions with a smile. I highly recommend Easy Rooter to anyone for any plumbing needs. We will be hiring them in the near future for a project I messed up over the summer lol. Thanks Ryan and thanks easy Rooter.

Found out there was a leak behind the wall underneath the kitchen sink. Called Easy Rooter plumbing and they respond pretty quick. Within an hour or so they were able to send someone to the house. Sam was very professional and very friendly. Showed him the problem and did a great job. Very satisfied. Thank you Sam and Easy Rooter plumbing.

Below was my complaint, and they called today and split the difference with me.  I raised my rating because of there response to my complaint, but my comments are below just to warn others of what to beware of when ordering with them.

This company is misleading and overcharges for their service.  I ordered their $49.00 drain repair and asked them what it would cost to tighten my sink and check my shower head for water pressure issues.  They said the tech would tell me onsite the additional cost. Long story short, Charged me $144.00, $49.00 was the cost to drive 30 min each way to to use a special machine to clean my drain, then they charged 95.00 to tighten a screw on my sink (not even able to tighten 100%) and check 1 shower head.  I recommend using a company that does not need to advertise like this company does.  Tell me 95.00 for the hour up front and I have no problem, charge $49.00 for 1.5 hours or travel and work, then $95.00 for no travel and 10 min of work is not good!

Had an issue with my main drain line and the septic system.  Jeremy showed up early in the promised time block and took care of the problem very quickly, providing a lot of information about the septic system and how it can function properly.   What more can you ask for than friendly and efficient.  Thanks Jeremy.

I called Easy Rooter who came out and unplugged a drain line.  The guy was there for only about 15 minutes.  I gave him a check for the work he did.  The next day it was blocked again.  I called and they sent someone else out who worked on it for quite a while.  He gave me a bill and told him they were just there yesterday.  He said he would give the bill to the billing department and they would contact me.  They called to tell me I had to pay the bill because it was a different line (which it was not) and they then said I had to pay because there was no warranty.  I will never use them again and I recommend you stay away from this company as well.

Every time my husband or I took a shower for too long, or even used our toilet too much, everything would come back up in the tub or the toilet. Wasn't fun to clean up each time. Called a few plumbers and one promised to arrive sooner than Easy Rooter, but when they gave us a quote, they were charging double what Easy eventually charged. Didn't take near as long as it could have. Called and even cancelled them to see us, but even when the first plumbing company came and went, they still came. :)

Still as reliable as when I was a kid and my dad used to call them.

These people are toxic and rude. We are a mall in Incline village, do not use these people. Fair warning

Take him out quickly on an emergency call. Of course you pay extra for that and I didn't realize you don't with Roto-Rooter but I was desperate. They were nice and everything in sight end up they lied to me about times that they came out which made my warranty company not reimburse me. They basically got me into a fight with the city swearing that it was the city but it wasn't. Anyhow it's whatever not thrilled but just dropping some info here

Don't bother with this franchise.  They no-showed for two scheduled appointments.  First time they didn't show and rescheduled after, but then they didn't show or call for the rescheduled second appointment.  I wasted time 2x waiting for these guys.  God help you if you had an emergency.

We had a water line break near the meter. We had multiple plumbers refuse the work and many others tell us there wasn't any way to get to us for weeks. These guys were out just hours after our call and had the water line repaired in no time. This company understands the inconveniences caused by not having running water and helped prevent more damage being done to our home, pipes, landscape, and prevented money from being wasted at hotels for showers. Overall an amazing experience, friendly employees who have no problem getting dirty digging, and prompt service. Can't wait to refer them.

So they are terrible, they came on January 20, 2019 to snake my sewer pipes, and then it backed up again on February 26, 2019.  When I called back today to have them come back out and fix it, they are going to charge me again, and they mentioned that the way they did it in January was an improper way to do it. For that first visit I paid the weekend emergency rates.  Terrible business practice, no one knows what is going on.

To make a long story short, the lady I did business with over the phone was wonderful and had a great sense of humor. The owner, Bruce was pleasant and interested in my story.  Since my husband  passed a couple of months ago all I have gotten is the go around with several businesses. This was not the case with them. They righted everything and was very reasonable. I will definitely call them again. Thank you Easy Rooter!!

Watch out! Rip-off!! I would give zero stars if it were possible. I had these folks come out to fix a leak in an underground pipe. The original estimate was $1200. David came out and dug a hole where the water was pooling on the ground. He didn't know the minimum number of inches the pipe had to be buried (frost line) per Washoe County. As he dug, of course the hole filled up with water. He didn't have a pump. He failed to find the pipe and recommended that someone else with leak detection equipment come out. That person came out the next day. David waited 30 minutes for this person. The leak detection person failed to find the leak. David told me that he said there was too much noise to find the leak. (There were people and horses around but apparently asking them to be quiet was beyond his communication skills). David added another foot to the hole (now about 3x3 and 3 feet deep) and still did not find the pipe. Next recommendation was to have an excavation crew come out. Estimate on that was $3500!! Meanwhile, I found a valve that turned off that water and stopped the leak. Problem fixed. From my side, David spent about 3 hours digging a 3x3x3 hole. I was quite willing to pay for David's time. Easy Rooter wanted to charge me $750. I thought that was pretty outrageous. They adjusted that to $550. They say David was here for 4 hours (maybe but definitely including 30 minutes spent sitting in the truck waiting for the leak detection guy) and $125 flat rate for the useless leak detection person that didn't find the leak. Unless you like paying for nothing, avoid these folks!

Great! friendly, very knowledgable ( and willing to share the knowledge).  Showed up right on time. Did the job in a clean efficiant and courtious manner. Also priced right. Drain is working fine. They also improved my knowledge on my septic and leach field. I  definatly would call them again. Thanks to Mitch.

Nasty sewage pipe leak in my front yard. James showed up a couple of hours after I called and fixed the problem. Explained my options clearly and fixed the problem on the spot. Very professional outfit and reasonably priced. Thanks James, I'll be sure to call Easy Rooter next time we need some work done.

Matt was great and made the whole process of replacing my sewer mainline quick and as smooth as possible.  Using new trenchless technology he was able to make the damage to my front yard minimal, he was very thorough with the whole process and kept in contact updating me regularly. Their price was surprisingly lower than I expected compared to other places and he did a great job. Dealing with a sewer mainline is never fun but Matt made the process easy! would highly recommend.

I had a water main leak in my basement wall and needed it repaired ASAP. I called Easy Rooter Plumbing and they upgraded me to emergency status . Even though my yard had to be dug up, Matt and his crew came out and took care of my leak quickly and professionally. Considering the work that had to be done, the charges were reasonable. I couldn't ask for anything more. Thanks guys great job!

Best Plumbers ever. Truly the best professional experience I've ever had. Mikey and Anthony helped me out of a huge jam and we're just great guys to work with.

RUDE!! Called at 7:30 this morning and they were supposed to be at my house by 10-10:30. It's now 11:00 and when I called and asked when they would be there the guys said another hour to hour and a half. I asked why they didn't let me know, have people waiting for them he said we are busy. Canceled my appointment and will NOT use them they just don't give a crap about customer service!

I would give ZERO stars if I could.  The dispatchers are rude and the technicians do not show upon time, if they show up at all.   This company has  caused tremendous angst, wasted time, and general ill-will.  I plan on  contacting the better business bureau.   Dispatchers are rude, ill-informed, have ZERO customer service skills, and frankly they lie.

I asked to speak to the owner  and Dispatcher-BRUCE (probably earns $8.00 per hour) refused and then hung up on me...  I called back and some woman transferred me to a bogus voice mail that hung up on me.  

Once, they did not show up and they claimed my voice-mail box was full (I received NO missed calls on my call log), and the time before that, female dispatcher told me it would be fine to leave the home as long as I left the front door unlocked.  Oh, by the way, she also told me that again on Friday June 27, 2013, until I questioned her on it, and she placed me on hold. She came back after asking someone and was informed that, no, in fact they cannot enter the premise without occupant there.

Being a dispatcher for a roto-rooter company is not a highly skilled occupation, however one would think that they would have at least some semblance of customer service skills.  I have been dealing with them for the past 30 fays that I have lived in this new house, the have been awful awful awful. . I will NEVER deal with this company or its' dispatchers again.  

I would suggest hiring different dispatchers who are not rude, offensive, passive- aggressive, verbally inept, and obnoxious. Good luck with your business. As a business owner myself, I would never allow people like Bruce/female dispatch to represent my company...but, to each his own.

A few years back our sewer line in South Lake was in need of repair. Finally had it done last week! Easy Rooter was the only company willing or able to do a trenchless sewer line up here. Installed a new clean out & repaired over 40 feet of sewer line in a day. The staff were responsive and communicated in a timely manner.

I called to have my line snaked and they came out right away but didnt bother verifying that the drains were working.  I ended up calling a second time to have them come back to do it again.  They still didnt fix it and had to come back a third time.  After all was said and done they tried charging me twice but the guy wrote down my card number wrong so it didnt go through.  Because they messed up the card number I got a nasty letter in the mail threatening to put a lein on my house if they didnt get payment immediately.  Incompetent people.  Seriously unprofessional, bordering on extortion.  Avoid this company at all costs.

Fast, responsive, efficient. 30-minute response on a busy Friday night (midnight!) for our bar. Only plumbers in town with the technology to add pipe liner to shore up existing pipe and avoid extensive and pricey tear up that entails jack-hammering, permits, utility marking and potential weeks of delay.

I set an appointment yesterday for today.  The time range was from 8-12, which is quite a range in itself.  at 1:07, a no call no show.

I called Savage and Son and they seem great so far.  Also they are a  family business.......for over 125 years.

First drain service I haven't hated. Mike showed up in about 20 minutes and figured out the really confusing and antiquated drain system under our old house (it's been remodeled by a succession of previous owners; nothing makes sense). Once he found access (lesser men have given up), he cleared the blockage in about 10 minutes. The bill was a very reasonable $133...

Matt Thurman of Easy Rooter Plumbing responded within minutes, came out right away, and did the job quickly and efficiently. He is also very personable and appears to take great pride in his work. I will definitely use him again and would recommend him to anybody.

I can't imagine going to anyone else for a plumbing problem! We were told someone would be out between 9 & 11, and David was here before 8:30. He did a great job, was neat about his task, and got our plumbing issue taken care of quickly.

Thank you, Easy Rooter and Harry. Harry had been out a day earlier than scheduled to check on a possible busted water valve for the irragtion on my mother's property. We misunderstood what he had done that day and I asked them to come back out. Harry came by quickly and checked this and that and showed me what I missed about his earlier visit.  Yes, he came by a day earlier!
Fortunately, no added work needed to be done at this time, and he helped me understand my father's installation.
Thank you all again for helping my mother and me get this figured out.
Thank you Harry for your patience and dedication.