Zee M.
06/09/2018 12:00:00 SA
It's Sunday and time to call a plumber for our backed up kitchen sink. I was dreading the search for an honest, affordable service whose technician(s) will show up when they say they will, and if they are delayed, will call. I see the DMS Plumbing professional trucks around town, I pass their office often, and I see trucks parked at my neighbors (relatively new to the neighborhood) around the corner. My husband and I like to do business with our neighbors' businesses when we can, so I decided to call.
First call I get a voice message greeting and I'm thinking, Here we go, how long before I receive a callback. As I'm thinking this, no kidding, I receive a return call from a lovely gal who makes inquiry about my plumbing problem. Typical, clogged kitchen sink except not so typical because our waterline runs 40' before it takes a turn to head out; great place for a clog and an electric snake was needed.
I make an appointment for the next day. Just as she said, I received a call when the technician was 30-45 minutes away from my door. Then I received a call from the technician, Anthony Olmstead, saying he was on his way, told me how much time before he'd get here and, yes, he was actually here when he said he would be. Thank you!
Professional, knowledgeable, kind and all with a genuine smile. Affordable!!! Yes, really. Call DMS Plumbing before you call anyone else. They're the real deal and made me feel comfortable. What!?! Yes, I actually said comfortable. Oh, and about the affordable part, the last time we had the same job done a few years back, we paid twice as much and I got quotes that were three times as much as what I paid today.
P.S. We have another plumbing issue to resolve in our home and Anthony was kind enough to explain to me what it may be along with a quote. Yes, they really mean it when they say Free Estimate.
P.S.S. We needed them a second time just five days later. Again, courteous, professional, kind, affordable, and got the job done thoroughly and quickly. I appreciated the conversation about our options if we have the same problem again. It's valuable to be able to speak with experienced professionals who really do care.
Thank you, DMS Plumbing, we are sincerely grateful!
Zee, Las Vegas.