John D.
12/07/2010 12:00:00 SA
The reviews for plumbing companies in the truckee area were not helpful so I used the yellow pages. I called 3 different companies before I got an answer at all (this was in december when there's a lot of business for plumbers). Don Bemiss (the owner) answered as soon as I called. The business number is his cell phone. He came over right after the job that he was working on. He charged me by parts and an hourly rate of $85. In total it came out to less than half the price quoted to me by Rooter man from their up-front pricing book (which by the way is just plumbing industry collusion). He was nice, wanted business, and was generally not a jerk or a pest and got started working as soon as he arrived. He did have to leave to get parts, but that was expected.
Overall, I'm very happy with the interaction. It was cheaper, with better customer service, and a smaller business than the alternatives. He says on his website he has a 100% satisfaction guarantee. Not sure what that means, but it's worth noting. Finally, he's registered with the BBB so, if you have a problem, you have a recourse.