Description
Aquious, specializing in Tankless Water Heaters. Manufacturer authorized and factory trained specialists, A.C.E. Dealer with Rinnai Tankless Water Heaters and Boilers. We customize solutions from Grand Estates, to modest manufactured homes. We also create custom strategies for restaurants, hotels, manufacturing facilities, and any conceivable application that needs reliable hot water with high efficient performance. We also do plumbing remodels, gas lines, and commercial work.
HISTORY
Established in 2019.
My name is Luke Paschall and I am a 3rd generation plumber. My wife and I began this business in the summer of '19 wanting to be a different plumbing company that focuses on Tankless Water Heaters, Traditional Water heaters, and specialty water heaters. We are a small family run and operated business that has been in Reno for over 40 years.
SERVICES
Reviews
We had them out to give us an estimate on getting a part added to our tankless water heater so we could get hot water to the back of the house without waiting forever. The guy came out and gave us an estimate of the cost $400. He then sent out his plumber to do the work and he told us he need another part and would have to come back. I messaged the guy and he told us he would of course stand by his original price. When the plumber returned he insisted on another $50. We told him what his guy said and he said he would call him but we needed to pay. So we did thinking we could resolve this with his guy. Well, he never bothered to call so I texted him and he said he conveniently didn't remember telling us any of that, when most of it was in the text. So just beware, GET IT IN WRITING FIRST!! Lesson learned but not very honorable on their part.
Once again I needed work on my water heater . Once again Aquious handled it professionally, quickly , efficiently! Luke went above and beyond to get a part as quickly as he could to restore hot water to the house. I wouldn't use anyone else for my water heater or plumbing issues !! thank you Luke , you're the best !
Excellent experience, and we love our new tankless water heater. Our old original water heater leaked. I'd heard of Aquious through KUNR underwriting credits, and homeadvisor.com. Within an hour of giving Home Advisor my info, Luke called us. Three days later we had a new water heater. The work was professional, and they cleaned up after themselves. Highly recommended.
I checked with 7 other companies and their different tankless heater solutions. Luke is the best, hard to understand the negative reviews other than staged complaints to hurt his relatively new business because he does not overcharge.
Not only did he take care of us quickly after our big old tank heater died, he even took care of the inlet pressure regulator by quick inspection and repair. the other competitors wanted to charge $500+ just for that regulator to replace it.
Do your own due diligence and you will see real quick who is best, why Luke is best and why others (competition) wish Luke never went into business for himself. Luke is highly experienced, a good person with a great team and has the best pricing in town (the others price gouge).
Very happy with the service on my hot water heater. Will definitely be using them next year for my annual service.
Came for the quote and wanted to add unnecessary charges to simply follow building code. 500$ to run a piece of pvc to a hole that was already there from the previous water heater and when asked to itemize the rest of their quote they stated it was proprietary knowledge, so basically you're not allowed to know what you're paying for. Also, if you want to use a card you get the pleasure of a 3% charge. Reminds me of a back alley sales man making you think you get a good deal, and all your getting is a headache.
I notified Luke Paschall that our in floor radiant heat boiler had gone out and was leaking. He came out the next day to give us a very fair estimate and within a week we had our new energy efficient Rinnai boiler installed. The workmanship is top notch and Aquious was very reliable, always showing up on time and leaving our garage in neat condition. We received prompt, professional phone calls with any of our questions. Mostly it's nice waking up in the morning to warm floors. We highly recommend Aquious for their master workmanship.
Luke installed an on demand water heater in place of our munchkin boiler (for indirect water tank and base boards), which ran on propane. Clean installation! I am very happy with how the new system is working. I would definitely recommend Luke if you are considering a similar upgrade for heating.
Michelle W.
02/01/2021 12:00:00 SA
Luke and team did a wonderful job installing our new tankless water heater. We ran into some issues and Luke came over right away and fixed it up in 5 mins. They really care about their customers and I'd recommend them to anyone who wants to get an upgrade on their water heaters!
Ivan V.
04/04/2021 12:00:00 SA
They were nice and setup an appointment for the same day, but they they never showed up for the appointment. They called 2 hours later to reschedule for the next day and they next day they didn't show, never received a call again. Very disappointed because they had good reviews!
Luke came out to service my Rinnai tankless water heater that wasn't producing hot water on demand. He answered my call promptly and advised that he could come out the following morning. Upon arrival he immediately diagnosed the problem which required a quick technical resetting and suggested previously that tankless water heaters should be flushed yearly to ensure optimal operation. My neighbor who lives across the street and I had talked about having ours flushed but we never got around to it so Luke got 2 jobs instead of one and gave us a discount too.
He charged me for the flush but not for the quick electronic resetting.
Luke is a honest business owner and very professional. He answered all of my questions and was prompt and courteous. I would recommend Luke and Aquious Tankless Solutions.
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