American Leak Detection Of Sacramento

Great customer service.  Greg came same-day due to an unexpected schedule opening.  Their professionalism and plentiful experience solved our pool-leak handily (a cracked spa-jet casing allowed water to seep out).  No invoice on day of service; that was a pleasant surprise.  Lots of pool tips for a new pool owner was a welcome bonus.  A pool-deck-cover in his van replaced a cracked one we had saving me a trip to the pool-supply.  I assume we will receive a bill in the next few days.  Very happy we are not wasting water!

Poor customer service, it all starts with the receptionist who is very imcompetent.  Because of incompetence, it leads to credibility being shot down the tube.  No need to go any further.

American leak detection is a great company from the beginning of their phone response to timely service rep. Paul Upton exemplifies great customer service. He listens to the problem and gave me excellent advice. He even goes above and beyond in educating homeowners on workings of  plumbing and possible easy fixes I had no knowledge about. He's also a good human being which is the icing on the cake when doing business. Highly recommend this company!!

Paul did a thorough analysis of my pool and spa system yesterday and determined that I do not have a broken pipe. He did a few adjustments and we are now watching to see if I lose any more water. This morning, water level looks good! Paul is professional and gave me his cell phone number to give him updates.

I am impressed that he has 10 years of experience and even trains new technicians. Paul's customer service is exceptional and this company is lucky to have him.

Steve was so respectful and kind. He found the leak and explained to us what the cause was. I will always recommend Steve with American Leak Detection.

In September of 2014 we had this company perform their leak detection service on our pool in Chico.

The Tech indicated that he determined that he felt there was a slight leak in the sweep line, but that he could not pinpoint where it was exactly.

He said that we should wait until the leak got worse and then have them come back out and test again because it would be easier to detect at that time. He also indicated that retesting would be included in the $400 fee we had paid.

Today I called the company to try to set up the retesting and was told that the company only guarantees its work for 30 days, so since we were beyond that point we were not going to receive additional assistance. Also they said that, Colin, the tech that did the work originally was no longer with the company. How convenient!

I would NOT recommend this organization to anyone and am extremely disappointed that the owner does not honor what the representatives of his organization promise.

Steer clear!!

Our pool was leaking losing about an inch of water a day.
Paul came out and found the leak promptly.
He spent time explaining how the process works and even showed me how to troubleshoot if this happens again in the future!
Thanks Paul!

GREG WAS FANTASTIC AND WE HIGHLY RECOMMEND!!!

Listen to this story - We recently bought a house with a pool that had an undisclosed leak in it. There had been a prior leak detection done on it by Bullseye and Bullseye put a ring of epoxy around the skimmer and called it fixed. THIS DID NOTHING. We called them back and they wanted to charge us $800 again to come out again.When we said that we had already paid for the leak detection they hung up the phone on us. Enough was enough and we were losing 100,000 gallons of water every two months so we started looking for a new solution.

Greg came out and calmed me down - which is tough in itself. He did not quit until the work was done!! That meant back and forth over a couple of weeks testing the different sections of the pool. It turned out we had cracks in our water feature / spill over and a break in our underground main return. Greg - working with Tim from Aquatic Solutions -

1. Developed a work around to keep the pool moving water appropriately
2. Stopped the leak in my main line
3. Put me in touch with someone to patch the cracks in the mortar from my spillover
4. Patched a few other areas that were or could become suspect
5. Checked in to make sure we were feeling good about the wrap up.

On top of that he did not even mind our kids!!!

I cannot recommend this company more. If you have a problem and YOU WANT IT FIXED!!! Then this is the company you want,

I love American Leak Detection!  I had a spa leak issue that I could not figure out. My spa is connected to and sits above the pool. Everyday it was leaking down about half way once the equipment turned off. I called Monte and he was super helpful. I let him know what I had done to correct he issue which slowed down the leak but didn't stop it. He asked me a few questions and was able to direct me to the fix. He did so on the phone with no service charge. In my book, that is the highest level of service. He could have come out and spent some time tinkering around my pool and spa and then charged my a hefty fee...No, not American Leak Detection. I would highly recommend Monte and his team of leak detectors to help you resolve your leak issues.

The only nice thing I have to say is nice office gals.  Just hope your tech is not Paul. He is very very unprofessional.

6:30/2022

Scheduled a few weeks ago to have our Elk Grove pool checked out.

Seems like the water was disappearing quickly, and wanted to make sure there weren't any leaks...

Tested and no leaks detected, although the skimmer may be contributing..

Tech did some small adjustments.

Hopefully, this will solve the problem..

Great communication and persistence in getting the job done right.  I've never met another person willing to stand behind their work more than Jeff.  Highly, highly recommended!

Paul was amazing!

Let me start by saying that I really don't know much about detecting leaks, but considering the various causes in our situation, I was so impressed with Paul's work!

We had been dealing with a leak in our window and found mold on our baseboard. Paul was called out to take a look. He was not the first person to look at our home, so we were expecting that he would tell us the same thing the other 3 people did.. boy was I wrong! Not only did Paul find out that we had a leaking pipe IN OUR WALL, he also subsequently saved us from what could have been a very expensive mold problem and wild goose chase. He is a true professional and clearly knows what he is doing!

Paul, you are awesome! We are on our way to having our issue handled, and appreciate your quick and thorough detection!

If you are looking for a company to find a leak in the wall of your home, don't bother calling this company. They charged me $350 and provided zero factual information on the leak. I attempted to contact them via telephone and email with zero response. A complete waste of money and my time.

Came out when they said they would to find a leak in my water main that was 3 feet deep.  Steve set up, listened and marked a spot that turned out to be *exactly* where the problem was.  What more could you ask for?

I have had thousands of gallons a month going somewhere per my water bill and tried to figure this out for months. Neil showed up on time with a phone call to say he was on his way. He was really easy to talk with, explained things so I could understand and learn and really nice. He performed several tests to narrow this down since it could be the pool or it could be something else. He currently has us doing a few things and calling back to nail this down finally. I would highly recommend Neil to anyone with leak issues...=)

I hired American Leak Detection because they had done work on our pool a couple years earlier, before we bought the house.

$350 and the tech didn't even get in the water so no testing of drains, light, etc... Said they don't test pool solar plumbing!? tech also had trouble getting pump re-primed.

Spent less than 45 minutes on-site. Told me I had a leak in the skimmer and above an inlet but never followed up with a quote for repairing the skimmer. Waste of time and money.

Hired another company for less money who spent 3 hours checking out everything including diving the pool and the solar. Turns out, no leak near the inlet, just the skimmer and they repaired right away.

Can't recommend this company as they overcharge and under perform.

Wow, these guys were so fair and honest and communicative.  They solved my leak at a fraction of the price others were quoting.  Plus he's so nice!

I contacted them through their website and they called me back to set up an appointment. The day of the appointment I take half a day off work to meet with them and they are a no show. No phone call, no person.
I call them 15 minutes after my appointment window time which was 11:30 to 2:30 on a Friday and get the voicemail. Someone calls back around 5:00 to say they can't find my appointment, which they set up.
I lost money from the time I took off work and if I reschedule (which I won't) I'll miss another 4 hours of work.

I want to thank Maureen, who was my first contact with American Leak Detection.  She represented the entire company as the epitome of professionalism to me.  I was very nervous because my pool was loosing water.  Maureen's welcoming and calming voice lessened my anxiety.  We made the appointment and Zach was next to represent this wonderful company.  He diagnosed the problem in my pool at the skimmer.  Less than a week later, Zack came back and fixed it in less than an hour.  Zach is another person in this company that was so professional and great in fixing the skimmer in my West Sacramento home.    Thank you American Leak Detection, and especially a big thank you to Maureen and Zach!

This is the second time using ALD and they have delivered great service both times and they are competitively priced. Zach is the best. He located and fixed a very difficult slab leak. He was fast and clean. I would recommend ALD to anyone and if you're lucky enough to get Zach just know your job will be done right.

If you have a pool leak, do not call this company.  They  do not do the full job.  If your heater needs to be moved, they don't do that.  So what do they do?  Well, they claim to locate leaks, but I can't validate that claim.

That's what the say they do and they say they're the best.  Not so fast there Wet Willy.  After digging where they said the leak was, I did not find any signs of a leak.  No water, no wet dirt. Nothing that would indicate a leak.  So, I called them to come out and give it another try.  

The second crew said the leak was right where the first guy said it was.  Even after I told them there was no water where they said the leak was the told me water does strange things and isn't necessarily where the leak is.  WHAT???  Did I hear that right.  Sure did.  So, they gave me a crazy high bid to fix the leak and said I needed to get another contractor to do part of the job they don't do.  What the heck?

So I hired a guy to cut the concrete and dig where the leak was identified TWICE, and, you guessed it, no leak.  BOTH  technicians  from American Leak Defective FAILED to locate the leak.  BOTH OF THEM!  Major fail, TWICE.  

And they offer no guarantee unless you use them to do the repair at their extremely over priced rate.  Seriously, $1650 to repair a pipe they said was right there under a little concrete and less than 2 feet down.  Don't waste your money.  These guys failed twice and took my  $395 and spent less than 90 minutes total.  What a joke.  And I'm out the $395 and still looking for the leak. I'm also looking for a pool company to do the job right. I'll let you know who to call once this is over.  

Don't waste your money on American Leak Defective.

We had three visits over three months from the same tech at this company. We had isolated a small leak in a complex water system that includes a large amount of irrigation and some outdoor plumbing to the areas outside the house plumbing. The tech could not find anything on first visit, purportedly because we did not have a hose bib in 'the proper location' to pressurize one of the water lines. We spent $100 to add a hose bib to that line and waited three weeks for a return appointment. That hose bib was installed improperly, so I paid for the call, rescheduled the hose bib work and waited another three weeks for an appointment, during which time the leak enlarged to 5 gallons per minute. On the third visit, the tech used a different, pre-existing hose bib to pressurize a different area. He 'heard a leak' in an area near our patio and told us to dig there. Upon digging, we found no leak in that area, but we DID find three additional leaks in the drip lines that the tech CAUSED by puncturing them with his probe. So we spent several hours chasing his leaks (going to the irrigation store for parts, repairing, digging, and filling). Then we spent more hours to sort out the where the original leak was ourselves - in an irrigation valve head near the house that I watched the tech supposedly check. Paid $700 for his three useless, time consuming visits. Informed him about the leaks he caused and our eventual location of the original problem. He said he would speak to his boss about some refund compensation. Never heard anything back. Would not recommend this company for their expertise or their responsiveness.

Our technician Paul was amazing!  He explained every step, was extremely professional and helpful; we will definitely use them again.

I had such a bad experience with American leak detection at Roseville CA . The tech came to do the inspection and when he left the skimmer wasn't running and I tried to contact him twice and no answers . I emailed the office and Maureen called him and he came back and it turns out he forgot open the valve . After that I kept my eyes on it and start leaking water from air valve and I contacted them and sent pictures for them and they said it is not their fault and I already signed the liability during document signature. So I paid 395$ to break my pool. Now I have two problems instead of one before their inspection. Don't deal with this location so May be other location better than them. The manager Maureen told me it an human error and can happened . It is also human error when the doctor forgot a scissor in patient and kill him during  a surgery. It is unprofessionalism and low quality work.

Our water bill was $70 to $400, Paul came to my house and showed my son everything that was going on. Very informative with the time he was there. Thank you and will definitely keep you in mind if we need anything else!! Highly recommended!

Paul was there on time for our appointment. He got right in there and started testing the lines in the pool. We're still working on the diagnosis, cuz it wasn't that simple, and he's doing a thorough job. Very professional and very knowledgeable. Thanks Paul.

Our leak: We called a large regional plumber, and they referred us to American Leak Detection. We called, and fortunately someone was in our town and would arrive in about 2 hours. Ivan arrived. He was very thorough in checking everything - even though it seemed the problem was a major hot water line under our slab. And that's where he pinpointed the problem using very interesting technology besides sound detection. Problem was the leak was under an engineered wood floor - not realistically repairable. Ivan recommended a reroute and thoroughly explained it. We agreed. On the day Ivan and Zack did the reroute without making more than one visible hole in the house interior. They even used the space behind a medicine cabinet as a hole. Amazing. We are very grateful that so little damage was done.

New hot water heater: Ivan did the replacement. The requirements to get to present code were complex, but we are updated now with a 12 year warranty. The space is very clean and neat. Ivan explained the details on how to adjust temperature. He also neatly removed a water softener we no longer needed. A truly amazing thing is that when he replaced the door to the compartment (an exterior door), he fixed it so that it actually worked perfectly - which it never had even when it was new. We highly recommend ADL. Ivan and Zack were awesome.

Totally pleased with American Leak Detection.  I have my house up for sale, and there appeared to be water on pavers near a fountain and under the house.  I had to provide proof to the potential buyer that either there was a leak that was repaired, or no leak.  The technician was there on time, called me before he arrived, was polite, explained what he was going to do,,,and did his job.  The report was ready the next day.  I was lucky - no leaks were detected.  The water came from a defective fountain,,,which was removed.  Thanks you again, American Leak Detection

Very happy with Paul from American Leak Detection. He's been doing this for a long time and clearly knows what he's doing. I'm new to pool ownership and was a little worried about how complicated this would get. But he figured out the source of my leaks quickly and explained my options clearly. He even took the time to go through all of my pool's plumbing and explain to me what everything does and how the system works together. It's no fun having a leak, but I'm glad I called these guys because they took the mystery out of it. Thanks Paul!

Monte is great. He was very professional and provided wonderful, quick service. Super easy to work with, had an excellent experience with him. Thank you for coming to our business in Citrus Heights!

I have some cracks around a window and was concerned about possible water intrusion given that 3 houses around me had had whole sides of the house replaced due to water damage from leaks around windows. I called and Maureen set me up with an appointment the next day.  Paul called to let me know when he was on the way and arrived with a face covering and stood back from the door. He asked me what my concerns were and looked around both outside and i side the house. He explained things to me and was patient with all my questions.  Paul is very professional and personable and provided information so I felt I was able to make a good decision about what my next step was. It is so nice to see someone engaging, who has a good work ethic, and provides honest answers.  Homeowner problems can be anxiety provoking for me and I felt comforted and reassured by the time he left.

They came out and checked out my pool. My skimmer was the leak. Tomorrow they will return and fix the problem.

Paul upton of American leak detection came to our home today. Paul did a wonderful job! He located a leak in our pool  through a combo of dye, pressure, and ultrasonic testing (I think that's what it's called...). He did a thorough job in explaining things to us and gave some tips for the future. Thanks Paul!

Wow, this is an amazing company!  Our pool was leaking for months, on the first trip out Greg (Valley Leak Detection) was able to locate my leak & fix it the same day.  So thankful for efficient & effective companies like this one!

We had them come out and check our pool for leaks and charged us $500 for the test. They came out and said they found a leak in the skimmer and charged us another $500 to fix the leak. 5 months later and our pool is still leaking at the same rate. We called them to tell them they didn't fix the problem and they told us they are going to charge us $195/hr to come back out. I wouldn't recommend this company. They don't stand by their work. Look elsewhere.

Steve arrived timely and actually called and said he could arrive early.  I am very happy that he spent time telling what the process involved.  He checked in the house to first determine if there were any leaks at all the possible points of entry, moisture, etc.  We discussed the leak I called about and next there was a home perimeter check.  He ultimately located the leak, and of course, it was under concrete driveway.  I have a jackhammer, so might just did it up myself.  A bid will be forthcoming, and I will determine if fixing it myself is prudent.  Steve is the kind of employee a service company looks for.   A GEM.  He is a great representative for you company.  I appreciate his time, expertise in detecting our leak!

We had two plumbers at our property from the home warranty company who could not find a leak in our foundation. We called American Leak Detection of Sacramento independently who was able to locate the leak under our foundation and fix it the same day. My experience with American Leak Detection of Sacramento was as good as it gets in the plumbing service industry.

I don't usually write reviews, but I am writing this to make everyone aware of what a rip off American Leak Detection is.

I recently used American Leak Detection for detecting a pool leak after hearing their advertisement on radio.  I used them because the company I used an year ago was not available (who were around hundred dollars cheaper than them to detect leak and pointed out the exact location of the leak) . They identified in which pipe the underground leak is within a range of a 'few feet'. I would have appreciated little bit more precision.Their report is a joke as all it said was I have a leak in the return line. After detecting the leak, they quoted an ENORMOUS price for fixing it.  I was told this is a complex job and will be couple days of work etc etc etc. I couldn't get any other quotes as every one was asking for the report and no one was able to give me a quote based upon such a limited information in the report (may be that was the reason why the report had such a limited information). As my usual company was not available , I ended up using American for fixing the leak as well so I don't leave my pool like that for long.

What was supposedly taking 2 days turns out the tech was in and out in 3 hours. The price I had to pay was twenty two hundred just for a few hours of work. I called the company to see if they over estimated the work initially and they are willing to adjust the price a bit as it turns out to be a relatively simpler job than initially estimated. I would have expected that honesty from any company at least if they were not able to estimate the work correctly. All I get is a rude why do we do that? response from the office (I believe her name is Crystal) .

I would totally stay away from American Leak Detection company in future for any of my leak detection or fixing needs. They are overly pricy, dishonest and rude.

I was losing 2 to 3 inches of pool water every few days. The team from American Leak Detection spent a few hours testing all of the lines to/from the pool and within the 3rd hour detected a leak in a side wall return line. They made the repair and provided a full detailed report within the time and budget that was initially provided.

I would highly recommend them to detect a leak in your pool....

My insurance hired American Leak Detection to find a leak. Their tech Zach comes out and determines where the leak is which was a spot 3 feet from the wall in the living room.

After getting a few quotes I chose a highly rated licensed plumbing contractor to do access and repair work since the insurance did not cover any part of it. If one were to simply go off Yelp ratings it's fair to say this company clearly outclasses American leak detection Sacramento by miles. I only say that because their response to my later inquiry was well we have no idea whom you hired they could have inferior skills, an interesting stretch considering they dug exactly and beyond where American Leak Detection indicated the leak was.

When this plumbing company could not find the leak that was marked by American leak detection they went a few ft beyond the marked location, they still could not determine the exact location of leak only the direction itself. Draining the hole and continuing to dig further it became futile and ultimately they decided it was best to have the leak position redetermined as it could be as much as 4 to 5 ft away. The plumbing contractor charged me nothing for the access work their techs spent hours doing, they felt bad and they felt it was on the detection company to be competent.

American Leak detection came out again and this time located the leak well over 5 feet away. I had them do the work so there would be no issues regarding their clear abhorrence of any liability. 4 days after finding the leak they sent someone to dig and patch.

Not only was their initial find off by numerous feet, they kept haranguing me that if the leak were in the same spot which somehow the office manager Maureen was absolutely convinced it would be, they'd have to charge me extra. No fewer than 5 times was that mentioned they seemed more concerned about it then actually helping me out and fixing their obvious mistake. This was of course the continuance of their efforts to dodge any and all liability or professional accountability in any and all ways. If this office manager is someone to go off, it seems their priority is trying to avoid any professional accountability and liability.

An hour after they left  2 of my sinks were clogged with sediment. They claim this wasn't their fault at all and they did their best to fix it. They want me to hire a plumber to clear about debris they could have easily cleared out when they were doing the job. A reasonable attempt at airing out the pipes to assure that no sediment was left behind should never equate to two separate sinks in different rooms being clogged. Their main concern seems to be waiving liability in any and every way they can, and they have no standards as to what their best could possibly consist of it just says we'll try our best, with no effort being made to gauge just exactly what is the bare minimum standard is for best. I had 2 different plumbers look at it and tell me debris from the repair itself went into the pipe and clogged it, I have written report by one saying a much better job could have been done clearing sediment. This company gave me no deal for being wrong and wasting my time, I paid full price for this or of pocket. The most they did was patch up the hole the other contractor left on the spot they indicated. I never asked for anything unreasonable, simply clear the debris the repair left behind that's all. They claim the misdirection of the leak is a 1 in 10 occurrence, and the sediment in the pipes is 1 in 20, I'm no statistician but based on those odds both really should have occurred in the same instance. Unless of course their best is a variable that changes on the whims of however the tech you've been given feels with no minimum standards at all.

At this point I can't argue with them about professional integrity, they clearly do not care. The best I can do is file complaints with the CDCA and BBB and hope others who read this are fortunate enough to avoid this company.

I would never recommend American Leak to anyone. They charged me ~$400 to come out for literally, for less than 30 minutes. And, then when I asked for them to come back to do a re-assessment (after we THOUGHT we fixed the leak) they said no! Huh!?

They said they guarantee their assessment and the only way to do that is to double check if there is still a leak. False advertising. You should say we come out once and then we are done.

What a waste of money.

This company just robs unsuspecting customers, charges them an arm and a leg for minimal to no work and clearly no guarantee - and if I had been more educated about the subject, I would not have been a victim of their process.

Definitely 0/10. Do not use this company.

Steve was awesome.  He explained what he was doing and answered all our questions.  He also made sure he addressed all our concerns from previous leak detection company.  He also made sure he put everything back and turned back on. He even made sure the air was out of our lines.  Money well spent.  My wife and I know what we need to do next to complete the necessary repairs. They also responded the same day I made the appointment request.  Awesome.

These guys are amazing.  I would recommend them to anyone with a swimming pool leak.  They found the leak, fixed the leak, and put the landscaping back together to the point where you would not even know they had done any excavating. Everyone I interacted with was helpful, knowledgeable, and very professional.  And on top of all that, they were extremely fast and fairly priced.

American Leak Detection was able to come to our home very soon after we contacted them. Reliable and prompt communication. We had Steve, who provided excellent customer service. Very knowledgeable, kind and personable, and we felt listened to. He spent his time talking with us, taking the time to ensure us newbie homeowners understood the process for moving forward with next steps to remedy our water damage/mysterious leak. He went out of his way to also check our plumbing/water heater for preventative measure. Would highly recommend Steve and American Leak Detection!

I hired this company to find a leak because my water bill kept going up. Both my husband and friend Gary couldn't find the leak. American Leak Detector found the leak within a few minutes....it was kinda of embarrassing for the guys. It turns out it was a small overflow in the toilet.

The service and the staff are fantastic.

With all the mixed reviews on here, I guess it's hard to know what to think about this company. I normally don't write reviews, but in this case I will simply say that I have been working very hard for fifty-six years, half as a manual laborer and the other half as a teacher (that was a pretty challenging transition). My wife also works, and if you added our incomes together you would find that we have never come close to making $450 for an hour, especially for such relaxed labor. In the end, we have nothing to show for that money except a piece of paper that says our skimmer is probably leaking. American Leak Detection can't fix it. They can't (as they said they would) recommend anyone who can fix it, so there you go. I feel like I've been sucker punched. For me, honesty and integrity in business extend to the prices a company charges--a fair price for fair value. I'm happy for those of you who feel good about the work this company did for you, and sorry for those who feel as I do. Their techs may have lots of training and special equipment, but I'd match my credentials and expertise in my field (and the hundreds of hours of labor involved to get those degrees) against theirs anytime. Even if Americans did value education, I still wouldn't dream of ripping people off by charging wages like that.

Thank you American Leak Detection. Max showed up on time, was very polite and professional and completed a comprehensive review of some water intrusion after the last major storm. The data, review and recommended actions will help us solve the issue and prevent further water damage.

I came home after a long day of work to find that I had water coming out of my three toilets and laundry washing machine.  My houses was very wet and I was franticly calling around to get someone out to fix the problem.  Not knowing much about plumbing I figured there was a leak in my lines somewhere so I called American Leak Detection.  A lovely Irish man named Max came to my house and turned off the water.  He was very friendly and courteous.  He wore his mask the whole time and I felt very safe.  He also showed me how to turn off the water myself so I could turn off the water to my house if this were to happen again in the future.  He then used a highly sophisticated camera down the main plumbing line to see what was going on.  I was very impressed with the top of the line equipment he used.  He quickly found that it was just a large wad of toilet paper (likely from my 4 year old son who is learning to use the toilet)  that was clogging the line.  He quickly cleared the line and everything was back to normal.  He cleaned up all of his work not leaving any debris or mess behind.  I would highly recommended Max at American Leak Detection.

I saw water spots on the side of my house and when I called American Leak Detection to come to my house to check my pipes and troubleshoot.  They were fast.  I called the appointment was made right away and the gentleman that came (Paul Upton) was able to diagnose what was the probable cause of the problem.  I would use them again or refer them if anyone ever needed.  Again, thank you Paul for your informative and Thorough

My wall started dripping water I called several
Plumbers who said until the leak is found they couldn't fix it.  Paul from American Leak Detection of Sacramento came out and found it right away.  He also followed up to be sure the plumbers had no issues thank you

I hate writing a bad review but when I asked them to come out and detect a leak in my pool it took four trips and over $1000. They still did not fix the leak.  I let my pool sit over the winter and found the leak myself in the light conduit. Puttied the obvious hole and now no leak.  I called them back and asked several times to speak with the owner of the company and was denied.  Horrible customer service.  I was told to contact an engineer for my leak problem. I'm not sure what this company does but they can't detect leaks

Just had American LeakDetection out to find and repair a pool leak. They were extraordinary in every way from the receptionist to the technician. They quickly scheduled the service and explained the process. Ivan was terrific. He was timely, professional and explained all parts of the service. I highly recommend this service. Susan Miller of Yuba City.

I had a bit of an emergency this morning with my pool. I was referred to American Leak Detectiom. They sais they wouls send someone out. Zac got here in minutes and saved the day. I trusted what he said and he got the job done quickly. I will definitelt use them again

Great service and would recommend for any hot tub or pool leak detections and repairs.

Paul Upton came out and found our pool leak and was very thorough in fixing the leak.  Great to work with and the overall service was excellent.

The professionalism and thoroughness of this company, and all of their staff members that I've had the pleasure of interacting with, is top notch! We have used them on multiple occasions, and for various items, and they've always been amazing to work with!

We had a great experience with American Leak Detection. The employees were masked, professional and diligent. They located our leak quickly & expertly.

Valley Leak Detection does a great job and is fairly priced.

I've actually called this company twice now. The first time the very knowledgeable and incredibly nice lady who answered the phone walked me through how to do a bucket test with my pool to determine if it was leaking. Low and behold it is our pool leaking and not the sprinklers I suspected. I was able to determine there's a leak related to running the water falls after doing a couple of bucket tests using a couple of different scenarios. I called back with my results and they let me know it will likely be an issue I need to address with a pool builder which is a bummer but I really appreciate their guidance and kindness to get me to this point!

They came out to do a home test for an elderly friend of mine who is hard of hearing, gets easily confused, and can be aggressively defensive and challenging to work with sometimes. The technician from American Leak Detection, Quintin, was very patient with my friend, and as helpful as possible given the situation. He did a great job and I appreciate the way he handled the situation!

100% with a 5 Star Review with Paul from American Leak Detection. We discovered a leak coming from our garage and notified our landlord. She called the insurance right away and they sent out Paul with ALD. He let our landlord he would be arriving at our residence between 3 and 5. He gave us a call prior to coming and showed up right on time. He immediately shook my hand and made the entire time he was here pleasant. He asked me to explain what was going on, and I showed him to the area that was leaking. From there he did his thing. He let me know when he would come into the house and which room he wanted to enter. He was able to determine the source of the leak within 15 / 20 mins (the time it took for the leak to appear from our shower and run down the garage wall). He explained how to proceed from there, and how to make the process easy and pain free. On a side note:  We have a 2 story house and my grandmother was having a hard time walking down the stairs, and Paul offered to go first and hold her hand as so she wouldn't fall and could have more support walking down. This was above and  beyond.  I am very thankful the insurance company sent out American Leak Detection.

HORRIBLE customer service over the phone - kept being told I have the wrong place of business / wrong location...so I look at the phone number to the right and the address to the right and check my phone - YEP - it was the RIGHT PLACE and the RIGHT YELP PAGE - I told these DING DONGS to CHECK THEIR YELP PAGE after telling me certain people don't work there...like MICHAEL TODD...who's right smack dab in the comments...REPLYING TO the comments - these chickee poos are ding dongs

Water level on our pool was going down faster than usual. I immediately thought the worse as we did have a leak at one time in our waterfall. Our pool cleaning service recommended American Leak Detection. Zack came out and went to work with his equipment to source the problem. Fortunately, there was no leak! I learned that we have been filling the pool with too much water not allowing the skimmer to work properly. Who knew‍. He also found a couple of other areas that in the future will need to be addressed. Zack was very knowledgeable and professional. All in all, great outcome and more than anything, peace of mind.

If I could give them a minus number, I would.  I don't know how they stay in business with mostly bad reviews.  I had a very similar experience with my pool as several people have already expressed.  A leak was fixed where there wasn't one and everything is worse.  I had to dispute the charge to get most of my money back.  I felt sorry for them so I didn't dispute all of it; but now I regret not doing so.  DO NOT hire this company!  Do some research and get several opinions and quotes.
Buyer beware!

We discovered a leak in the middle of our pool renovation project and needed someone out quickly to keep the project on track. American Leak Detection sent Neal G out within two days. Neal was very professional. He walked me through the whole process. He was very thorough, checking every component of the pool system. He found the leak in less than an hour. Job well done! We strongly recommend Neal and American Leak Detection.

A huge thank you to Paul. He was prompt, professional, and courteous. Quickly went to work diagnosing the mysterious dripping sound I was hearing in my bathroom. He was very knowledgeable about plumbing and clearly is skilled at what he does. The technology they have available for visually detecting leaks is quite amazing. No holes in my walls, and mystery quickly solved. I would recommend you call these guys first if you think you have a water leak!

I can't really add to what others have said other than to say that I'm a recent customer who experienced the same high level of courtesy, good communication and service at a reasonable price.  It's gratifying to encounter.  He charged me nothing until a week after the repair was completed to make sure the pool was holding water to my satisfaction.

The staff is so nice and thorough. Our insurance company even commented that it was the best report he'd ever received.  Seemed expensive at first but it was worth it.  Thank you ALD for making a horrible situation go a bit smoother.

Paul came out to our Camino residence and was able to identify our issue immediately and was able to rectify it quickly.  He was also willing to shed light and solve some unanswered questions that I have had for regarding my irrigation system for the last 3 years.
Paul did a great job and is extremely knowledgeable and willing to dive in and figure things out.  Thanks Paul.

We HIGHLY recommend Valley Leak Detection. We have had Geremia out since February trying to find the leak in our pool. They supposedly tried everything and told us that we would have to replaster the pool in order to fix the problem, costing us at least $5,000 to do so. We decided, since we have already wasted all summer of no pool use, to try Valley Leak Detection for a second opinion. He came out the next day, spent an hour and a half here, and fixed the leak. It only cost $250 to fix a problem that Geremia said would be close to $5,000. I am very grateful for their service. Very friendly, very professional, very knowledgeable.
On another note, DO NOT USE GEREMIA for any pool issues!!!(that will be a whole other review!)

They saved me so much money!  Paul pinpointed the leak quickly and explained a quick, easy, inexpensive fix.  He was on time, professional, and explained exactly what he was doing.  Thank you so much! I highly recommend.

Jeremy arrived right on time let me know everything he was doing and explained  the fix  excellent service

Jeff is great!  I was referred to Jeff after another leak detection company said it was most likely the skimmer (without even visiting!).  He called me back immediately, and arranged for a visit at the next available date, which was days away - he seemed really popular, which probably explains why I had to leave a voicemail - he's probably in the pool all the time!  

I was working while Jeff took a look at my pool.  He called me back after he visited the pool, told me what the problem was, that he had fixed the pool, and what he did.  Jeff also insisted that he be paid only if the pool levels remained stable and to wait a few days to confirm that.  How great is that?!  Usually service guys try and bill me before they perform any work, so this was also a nice change and more than fair.   Jeff really stands by his work, and sure enough, the pool levels have remained stable since.  I can't wait to get my next water bill.  

He was also able to offer a few recommendations for other pool-related services, which was valuable.  You get the sense that he is genuinely interested in making sure that the pool is in good order, appreciates his customers, and is straightforward.

Jeff is great, and I will hire him again if I ever need to.  However, since I had no regular need for leak repair because of his great work, I wanted to share the good experience I had.  Thanks, Jeff!

recently had our pool re-plastered only to find out that we had a leak in the plumbing. Called American leak detection and they had an opening the next day to come to inspect.  Found the leak and it was repaired 2 days later.  This service was very responsive. The work was done with professionalism and care to everything around the yard  ..I would recommend to anyone in need of these services

We had evidence of a leak under pavers in our backyard, which abuts to a high school.  The school was doing heavy construction over the summer, so the leak detection folks could not use their equipment due to the noise.  The company worked with the school construction folks to arrange a quiet time it would take to detect the leak.  The technician arrived when he said he would and was very professional. He was able to locate our leak and gave us a very reasonable estimate for fixing our issue.  Communication has been amazing.  I am very pleased with this company.

POOR service:  flakes, inadequate leak detection, poor response time.

I contacted them 1st time last year - they sent a kid called Tanner to come out to do testing for $350.  He said the leak in my pool was behind the light.  He convinces me to pay him ~$400 rather than the company because he'll do it cheaper.  (You ever have one of those moments where you know this isn't going to work out? - Yea).  I pay Tanner and he supposedly fixed the leak and then he quits the company.  Tanner never comes back or answers - aka FLAKE.  Pool still leaks.

I tell the company and they send Eric out to test and he says the leak is on the bottom of my pool through one of the drains.  They say $500 to fix.  Didn't have the money to fix last year so I call them out this year.  

They say Eric is one of their best so that must be where the leak is.  I pay $650 and the guy fixes the leak around one of the main drains.  2 days later, my pool is down about 4 inches (in June, not hot) so it's still leaking. INADEQUATE LEAK DETECTION

When I called the first time this year, it took two phone calls to them to get them to call me back.  Today after the last fix last week, I've got 2 voicemails and one email in to them about the fix that didn't work and NO CALL BACK yet.  POOR RESPONSE TIME

American Leak Detection did a great job quickly finding and repairing the leak in our pool. Professional, friendly service at a reasonable price. We had another leak detection company come out first but they were unable to find the leak. American Leak Detection came out, found the leak and solved our problem when no one else could. I would recommend them to anyone experiencing a leak.

I would definitely recommend this company based on this experience.  They gave me a quote prior to coming out and that quote is exactly what I paid.  Paul came out to the house and within a half hour located the leak.  He was very courteous, fast, and efficient.  He even gave me some tips on how to lower my water bill until the leak can be fixed.  I appreciate the fast and efficient service.

Neal Grosz was fantastic  5 stars. We had leak under our kitchen floor. He came out quickly, found leak and repaired it. We have water again.

Called for service Nov 16 concerning water loss of my pool.  Neil was the tech that came out for the service call on Fri Nov 20.  He was polite and efficient.  He found the source of my leak & offered sound advice to alleviate the problem.  This service was heck of expensive but the service includes checking all areas of the pool.  I would definitely call ALD for any other unfortunate water loss issues!

My pool company referred me to ALD for a suspected leak. ALD came out (about 90 miles from their offices) in less than a week. Zach performed the service and could not have been more polite and helpful! So professional.

After reading other reviews I want to address the scheduling. Again, I live 90 miles away. They told me between 8-10. Cool. At 8:15 the tech called to let me know he would arrive around 9:15-9:20. And he did. Additionally, the day before the arrival, ALD emailed me a confirmation of the scheduled time block. There was ZERO confusion. Zach not only arrived during the confirmed block, but was considerate of my time in calling with a more specific time on the appointment day. I appreciate that.

I was told the cost of the service at the time I made the appointment and that is the payment that was required.

Zach explained every step of the process. When he found there was no leak he took the time to explain what he thought the problem might be.

In the end he was able to fix my pool when my pool company was not! We suspect the detection service may have dislodged a clump of leaves that was impeding water flow.  

I absolutely recommend American Leak Detection. If I need the service again I will not hesitate to call them. (But I honestly hope I never have to call them again. I mean, nobody WANTS a leak).

This company was quick and professional. Neal found the leak in my pool right away. I had another company out a few years ago who couldn't find it. Thank you!

I just had another great experience with American Leak Detection Roseville.  Ivan Romero is an expert in sleuthing out leaks.  He found the leak in my swimming pool fountain in record time.  I thought I had figured out approximately where the leak was.  I was completely wrong.  I'm glad I didn't start digging!  

Ivan's rapid diagnosis gave as time to investigate another potential leak which Ivan confirmed was not a problem.  He removed that worry from my brain.  

Ivan is very knowledgeable and quite a craftsman.  I will be requesting him specifically the next time I have a leak problem.  I also appreciate Ivan's friendly demeanor and customer orientation.  He graciously answered my numerous questions.  

I will definitely be using American Leak Detection Roseville again!

Many thanks!!

I had a great experience with American Leak Detection, specifically with the technician, Neal! I had a leak close to my natural-rock designed pool which was proving difficult to find. I have multiple waterfalls, and the rock heads above the waterfalls would have had to be broken up in order to get to the pipes to seal and pressure test the pipes. Instead of just showing up and taking my money, he first suggested we try a test of the body of the pool (informing me pool structures themselves can't be pressure tested).  He set me up for the next morning test, gave me specific instructions on what to turn on, & provided his cell number so I can provide him with test results over the phone.  He even came back out to fix an old valve that broke during the test setup.  For me, Neal went above and beyond and tried his best to save me from spending money unless absolutely necessary to test the pipes. The office lady who would call to get me on their schedule, Elena (I believe), was also very friendly and accommodating.  Both Neal and she got me in incredibly quick when I needed! I highly recommend Neal and this company.

Do not hire, scammers pure and simple.

Charged me $495 to find me a Pool leak. Prior to them coming out, I specifically told them that I worked with the City and determined the leak was related to the Pool Fill Valve. Two guys came out and after less than 90 mins told that there wasn't a leak with any lines but that pool floatie was  set incorrectly. Mind you that never has been an issue 15+ plus years. They also said they tested every pool and spa line and found no leak. Should have known something was fishy right then.

However, the leak was still happening so the City came out and did a leak inspection and determined that the leak was related to the Pool Fill Valve and the was not related at all to the Pool Floatie.  

You would think that after proven wrong that a good faith company would come out and do the job properly? Nope, not American Leak Detection of Sacramento, they tried say I gave incorrect information at first and then they said that Pool Fill Valve is not actually apart of the Pool Leak inspection, it is actually part of the Home/Main line inspection and that would a different inspection ($$$) all together. How does that even make sense? Then to top it off they offered a hourly rate of $175 to test the Pool and Spa lines again? lol seriously

TLDR: Don't waste your money or time. These people just want to rip you off.

We had a broken irrigation pipe and we were using 5,800 gallons of water per day per our water company.  We had two different plumbers come out first to try to locate the leak.  Neither of them were able to locate the leak.  American Leak Detection came out and located the leak within 40 minutes of arriving at our house.  He marked the location and was able to come back out 2 days later to fix the pipe.  He then checked again for any leaks.  Max was very professional & a great guy!  He was awesome!  Our only regret was not knowing about this company to call them first.  We definitely highly recommend this company.

Discovered a significant water leak near the main water valve streaming like a garden hose left 1/2-3/4 on.  Plumber came and found it was somewhere under the lawn but would need to dig several holes.  This dirt is hard pan, rocky and often full of tree roots which makes digging is such a pleasure *extreme sarcasm*.  I used a jack hammer and shovel to dig where I thought it could be...but I was wrong and didn't want to dig anymore.

Plumber suggested American Leak Detectors then they would return to repair it.
Paul from ALD came out the next day, analyzed what was leaking and where, then probed for the leak.  He determined the leak to be under the landscape flag he placed or within a 3x3 square.  His guess would be a cracked 45 degree connection between 2 pipe segments
He was SPOT ON!  However there were 2 leaks which explained why he had to zero in several times and it was a cracked connector!

Paul saved me or the plumber from digging several 21 deep holes.  Money well spent.

American Leak Specialists far exceeded what I expected, they went out of there way to come out on a Friday as we had an emergency.They were quick and through professional. The water was back on all in the same day thank you Monty!!!

Paul came out and located the leak very quickly.  Gave me several good ideas as to a workable solution for repair.
He really knows his stuff.

We had American Leak Detection of Sacramento identify and repair a leak in our pool.  Neal was the technician who identified an underground cracked pipe, replaced the cracked section of pipe and expertly patched the section  of concrete with matching exposed aggregate rock.  Neal was very professional, knowledgeable, and extremely skilled in performing each stage of the repair process.  We could not be happier with the results of this job. It was truly top notch.  Thank you so much Neal and American Leak Detection of Sacramento.

I was optimistic that this would turn out well but not the case.  It started well with them responding to me contacting them via their web site on Sunday, Nov 11th.  An appointment was scheduled for Tuesday, Nov 13th.  The technician called to see if we could meet sooner and that worked out.  Technician arrived on time and performed the tests to identify the leak in our pool.  When complete and still at my home he called me to tell me that there was a leak at the pool light and possibly the skimmer.  But because the pool was not full of water he could not test for leaks at the skimmer.  In his expert opinion from what he saw the skimmer is suspect.  I asked why he did not ask to have the pool filled while he was there and I was told that if we had the pool light repaired by them they would retest the skimmer for free and to wait for the quote.  The quote cam in the pool light repair would be $500.  No quote on the skimmer.  A reply to ask for a quote based on expert opinion has never been returned.  I also have received no reply as to why we were not asked to have the pool full.  After all it has a leak and I was letting it go to see where the level stopped dropping.  Seemed like all they want is the quick $350 to test for leaks.

SAVE YOUR MONEY AND HEADACHES. I have never come across a company with worse customer service than this company. For $400.00 their technician came to my home, pressurized all lines. No pressure drop was detected. Now let's try the bucket test and be patient, LOL. The purpose here being are we having an evaporation problem or is it a leak problem? It's November 4th and pretty cool outside. Evaporation problem, I doubt it. But OK I'll play along and let the pool settle down and see what happens. The leak was worse than first anticipated with the water level falling around 18 inches below the tile level. Never reaching an obvious point indicating where the leak was coming from. I never heard from the technician, so I followed up. Let's be patient, LOL. We are now moving into December, and I am scheduled for surgery. If I had not contacted the technician again (I doubt that I would've seen him again). The technician returned to my home, scratched his head and told me I'll have to talk to my boss, I'll be in touch in two days. I never heard from him again.
I had my surgery. Now by this time my pool is green and was going to stay that way unless I was able to figure something out. On my own I was able to determine what the problem was and too lengthy to go into. At that time, I called ALD and requested what I believe was an amicable resolve to the $400 that I had paid them. Because they could not find the leak, the homeowner did, I asked to have half, not all of my money refunded to me. I spoke with Maureen (holy moly) and was never treated with such disrespect as I was by this woman. She acted as if it was my problem, not her company's (and I believe she is just an office manager). She sounded as if the refund was coming directly out of her pocket. By the time our conversation ended she was hollering at me, screaming at me telling me that she needed to talk to her technician. I asked her if she was going to forget about me like the technician did. She told me Oh no sir I'll never forget you. Seriously I doubt if a resolution will ever be found for this problem. SAVE YOUR MONEY.
By the way, if you try to post anything on their website other than five stars, you won't see it, LOL

As an insurance adjuster getting an accurate leak detection is critical for claims.  My last leak report went over several areas I was concerned with.  ALD was able to locate the trouble area and rule out the other areas of concern.
Thank you for the good work.

American Leak Detectors came out when we thought we had a leak.
The service guy was Steve and he was professional and very thorough.  Steve checked my whole house for a leak and there was not one. it ended up being the sprinklers that needed to be adjusted.
Steve went in and reprogramed the sprinkler system and made all of the adjustments necessary to have them not spray the wall anymore (where we thought the leak was).
It was great knowing that we really didn't have a leak and having all of the plumbing checked out.
I would definitely call them again if anything comes up (let's hope it doesn't)

This is the first Yelp post ever. I have a leak in my pool and contacted American Leak Detection. A tech came out to assess for $350. They claimed that I had a leak in my pool skimmer neck. I then spent $500 to have them chip out some tile and re-plaster a section around the skimmer neck. My pool was still leaking a tremendous amount of water. They sent out another tech who was able to identify my leak in a pipe that controls a waterfall feature. Beings I am $850 in on a repair that I now question whether or not I needed to spend the $500, I thought that the pipe repair might be credited. The answer is nope. They offered me a $50 credit and now want to charge between $1200-$1400 to repair a pipe and a Jandy valve. Save your money and go elsewhere for pool repair. They did find my leak after the 3rd visit. Just insane what they want to charge for repairs.

Very happy with this company.  Able to get an appt quickly and Neal was absolutely on time, called to let me know his exact arrival time.  He was very professional, explained everything he was doing and why.  He also wore his mask and used booties when he needed to come into the house.  My 6 month quest to figure out what was leaking finally came to an end ... Hooray!

Steve at American Leak Detection was phenomenal at diagnosing exactly where our leaks were coming from in our upstairs bathrooms! He had the investigative tools needed and did a very thorough job while completely explaining the issues at hand.
As you know, this can be a very stressful and expensive experience and most of us don't have extra funds to waste on a less than precise diagnosis!

Thank you, Steve & American Leak Detection!

Very Happy, I filled the pool and checked the water level the next day (day after the repair) and it was at the exact same level as the night before, zero leaking! I was losing 4-5 of water a day up to 12-15 before it would stop. Thanks to American Leak Detection (Ivan and Greg) we will be enjoying our pool this summer. Already took a dip yesterday!

Pool leak that my pool company who resurfaced it could not find. The recommended American Leak. They came out and determined where leak was and I had company who resurfaced pool fix the leak..... well I thought they did. Long story short, have this company do a full check of systems and contact them if you have problems. This company had to come out after pool company did repairs and Ivan was excellent!
Ivan was through and precise and explained everything so I could understand it. It was 100 plus but it did not slow him down one bit.
Awesome service and I would recommend this company for any issue. Have delt with another leak detection company about my shower when i bought home. They did a good job but if I have to call anyone, it will be this company and I will be requesting Ivan.

Paul and Ivan did an amazing job of finding and repairing my pool leak.  Thank you!

MG- EDH, CA

After 3 visits from other folks, Steve had my mysterious leak identified in about 10 minutes.

Enough said.

Jeff and crew are great examples American hard working honest enterprise. My 50 year old concrete pool's copper plumbing collapsed and I needed pool re-plumbed and updated with 2 inch return lines and the concrete deck cut and skimmer assembly installed. Not an easy job. They looked at it and knew exactly what I needed and how to do it. They came exactly on the date set and when I offered to pay half at start and balance on completion, they said their policy is pay at completion and when the system is working. Unheard of in this age. It all went perfect, they respected the flower plants, covered up neat and left the job site clean.  Good people good crew.

My pool was leaking 1/4 an hour. After getting a pretty outrageous quote from a competitor, I contacted American Leak Detection. To begin, Elizabeth and the other women I dealt with on the phone for scheduling throughout the process were polite and professional. My pool has a fairly complicated plumbing system, which made this leak all the more difficult to find. The technician, Ivan, was persistent at sticking with it until--after three visits--with the combined expertise of fellow tech, Paul, they were able to locate the leak. Luckily for me, it was in an unused line deep within the pool deck that the builder had installed for a potential future solar heating system. We just had to plug the line and all is now good. While I hope I don't need these guys ever again, I wouldn't hesitate to call if another problem came up.

Honest, professional, friendly, thorough, and competitive . Greg is awsome to work with! Him, and his brother have this profession down. Even during the most busiest peak time of the year, they never hold their nose up to me. They make time for everyone.

My husband and I hired American Leak Detection Company for a second opinion for a leak in our pool when it was replastered July 2019.  Based on our experience with this company our trust and confidence in their work, ethics, and customer relations is very poor.  

Ultimately they found the leak in a skimmer which they said, after repeating a more expensive pressure test on pipes in the bottom of the pool, was where leaks are most often found. Clearly, their initial evaluation of the pool bottom pipes was unnecessary. Additionally it caused damage to the gear box which operates pop-ups in the bottom of the pool for cleaning.

After their unnecessary evaluation, the gear box which had never before malfunctioned, did so 3 times.  The American Leak representative reported they repaired both the initial problems which happened during the test on the bottom and again a second time a few days later when it malfunctioned again.  They refused to take any responsibility when the gear box malfunctioned a third time. This third time resulted in damage. but because the pool had been covered for the winter there was some delay in discovering the damage to the new plaster.  

Despite multiple attempts, I was unable to talk to or get a return call from management at American Leak Detection Company. After several additional months and attempts to communicate with them about their responsibility to their customer in this matter, they finally returned a call and email to our legal representative, to say they bore no responsibility for any damage. Evidently either from them performing an unnecessary potentially damaging  test that resulted in the initial failure of the gear box or for the damage to a newly plastered pool that occurred later when the gear box failed a third time.

We had a leak in our pool and we didn't know who to call.  We were referred to American Leak Detection.  I selected Request a Quote on Yelp and I was contacted immediately.  We were able to get an appointment right away.  Paul Upton was our technician and he was awesome.  He found a crack in one of the steps in our pool.  He gave me his cell phone number so I could let him how much water we were losing on a daily basis so he could determine how bad the leak was.  This was over and above what he needed to do.  I really appreciate Paul's knowledge and great customer service!!

We purchased a 38 year old home on 5 acres in El Dorado County, Leaks in the extensive and aged landscape plumbing have been a big issue. After working two months we have been able to isolate and fix many leaks, but one 600 gallon/day leak could only be isolated to about a 1 acre area. In spite of a lot of effort, several exploratory holes, listening with a mechanics stethoscope, looking for wet patches, etc., I couldn't find the leak myself and needed some help. Looking at other comments on this site, Valley Leak Detection looked like a good choice, so I called.

Jeff called me back and spent a good 15-20 minutes with me on the phone, gratis, giving me suggestions on how I could find the leak myself. He described a relatively simple technique that only required about $8 of fittings from a hardware store for how I could isolate the leak. I commented that I felt bad if his suggestions worked and he got no direct compensation. He suggested that I say something good about the company, so here it is.

Jeff's technique worked like a charm and the leak was isolated to within inches, without any digging requiring minimal investment and a couple of hours of my time.

I am so pleased with Jeff's assistance, I am writing a check to his company as a gratuity for his selfless consulting effort.

I will not hesitate to call this company for assistance if I run into another stubborn problem. These are quality people...

After a month and a half of screwing around with another plumbing company that could not find the problem, but could find my wallet, they (Bxxxxx) suggested I call American Leak Detection.  Between working with Steve who found the leak under the concrete slab, and Neal, who jackhammered the concrete and fixed the pipe, then filled in the hole and cemented it in, I am thoroughly pleased with American Leak Detection.  

They called ahead and confirmed the appointment, arrived on time, explained the work they were going to do and then did it in a timely manner.  Wish I had called them first.

Robert M.

Monte and the crew at ALD are fantastic. They really have a good understanding of how to find a leak and good recommendations for repairs. Between the super nice people that answered the phone and the neat, clean and professional tech (who actually show up when they said he wouldl) I was super happy that I called them. With almost miles of underground pipe zig zagging all over our lot, I was so scared that we would have a nightmare job, but it turned out super easy! I will always use them and I definitely recommend them when a leak needs to be found. Thank You Monte for making our problem, seem like not such a big a problem!

Showed up early. Diagnosed the issue in hours. Said the job would take 2 days and they got it done in 1. Chill guy with a good attitude did my job and didn't mind my dogs bugging the heck out of him. Would use again.

I have been frustrated with a leak in my spa. Neil came out to my house and helped fix the situation in no time! My husband and I are beyond thankful to Neil. Neil was very knowledgeable about his craft. We learned a lot about our spa and pool. I feel like the prices are fair. The company is fast in sending a tech out. Neil(our tech) was friendly, communicative, helpful, and knowledgeable about pools and spas.  Definitely would recommend to others!

After discovering some swelling in my flooring, I immediately contacted my mortgage insurance company who sent out American Leak Detection to further investigate. Steve arrived and couldn't have been more helpful through the entire appointment. He is personable and had no issue explaining the process of his work. Steve is very knowledgeable and took the time to ensure my questions were answered. What a positive experience in a stressful situation, it is evident Steve cares about his line of work and the people he helps, such phenomenal service! Thank you Steve and American Leak Detection.

My 90 yr old dad had been working with American leak detection Roseville for several months. They charged him multiple times. Long story short, leaks never fixed. Office manager made every excuse possible. Owner never responded when questioned about unprofessional workmanship. Bullseye leak detection assessed the situation and fixed everything in 2 days. Don't trust American leak detection or their reviews.

American Leak Detection did a great job of finding and fixing a pool-plumbing leak under our patio. The concrete patch is as good a match as you can get.  They sent a real pro, Ivan, who did the diagnosis, and came back and fixed the leak.  I will use them again, no doubt.
I called a couple other companies first, based on a referral, but those companies asked me all kinds of questions about the pool, like I am the expert, not them.  They both sounded scared of the situation.  Not, American, they scheduled the expert, he found it, he estimated the work, and he fixed it all on-time, as scheduled. Wish I had called them first.

EID informed us of a major leak.  We had two plumbers and a different leak detection service come to our property and none were able to find the general area of the leak.  They told us to run a new water main to the house! We called ALD next.  Paul was the technician and he was excited about the challenge.  Paul asked more questions and did more up front investigative work than the others.  Within the hour he found the general area of the leak.  We had to call an excavator since the main was buried ~ 4' and hand digging was not efficient.  Paul was spot on in pinpointing where the leak was. We are grateful he found the leak, which was an easy fix, versus having to run a new water main to the house.

Just bought a home and found the pool was leaking somewhere. We were referred to American Leak Detection. Where everyone else I called couldn't come out for a week or more, ALD had their service guy here within a day. Paul was on time and one of the nicest,courteous and informative guys  you'd want to find your pool leaks. He wasn't in a hurry and took his time to explain everything he was doing and answered any and all questions. He found our leak and explained how it would need to get fixed. ALD and Paul will be our go to company and guy if we ever need them again. Highly recommend ALD and Paul.

Their technician came out yesterday and found the leak. And, they do the type of repair I need to have done and will be sending me an estimate. The technician was very nice and worked for a long time checking everything out and found the problem.

They came out and found the issue, repaired it, and Done!!
Neal was amazing.....Thanks!

This company is the best in the business, they are honest, caring people who treat you like family. Monte, Maureen, and the Technician who repaired the leak, a BIG thank you. You guys set the bar high, extremely high!

Place county informed me that I had a HUGE water leak (somewhere) and I was using a LOT of water. In a panic, I call a few places, Rooter hero of Sacramento responded and stated they could be out to my house within the hour. On arrival, they completed the inspection and stated the leak was from the sidewalk to the house. They provided an estimate of $18K to trench and replace the pipe!!!! I nearly fainted. I asked them to leave, this company will rip you off!

Next - A plumbing company came out, checked inside and out, couldn't find it. They used a listening device and stated it was under the concrete foundation in the front room, however, couldn't be 100% as they did not have the right equipment. To fix they would need to rip up the wood floors and used a different listening device on the bare concrete and it was my responsibility to repair!  Recommended a new pipe re-route with an estimate of $8-10K - Again I nearly fainted.

My insurance company referred me to American Leak Detection of Sacramento, it had been 6 days since the leak was detected and we were living without water, just turning it on/off for essentials. I talked to Maureen, ALD office manager, and explained my situation, and how stressed I was, she was wonderful, although fully booked she fitted me into the schedule and would have someone out the next day.  Monte arrived the next day, I gave him the details from the last two inspections. After 30mins, he had pinpointed the leak, it was under the Garage floor! The crew came back a couple of days later and dug up the concrete, he was SPOT ON, two holes in the copper pipe. Fixed for a VERY reasonable price.

Bottom line - Don't get ripped off, use these guys.

Paul was wonderful! Called to provide a arrival time and was on time! Paul was knowledgeable, efficient, took time to explain every step, diagnosed and fixed problem! I am so grateful! Thank you Paul!

The team from American Leak Detection included the detection of a hot water line in the bathroom and the repair.  In particular thanks to Neal G.  who removed the concrete floor above the leak and replaced a section of copper line.  That is a lot of work -- well done.

Don't go to any other leak detector. Greg is the most honest business I have ever met. I had another company charge me $400 and they never found my leak. Greg promised to find my leak or he would not charge me. He easily found the leak and fixed it for what I paid the other guy to do nothing!!!

Absolutely LOVE giving business to a man like Greg!!!  It was such a pleasure to do business with you! I am telling all my leaky friends to go to you from now on!! :-)

My pool is leaking for long time. Got a few companies to come out and finally landed with them.  Very professional work. Price is fair. Honest. They know where the problem is with great precision. Very happy with workmanship of Neal. Great work. When he left after the job was done, the whole work area is back to original status as if nothing ever happened ( without leaking)  thumbs up for Neal

Fantastic experience having American Leak detection out to my house. Quickly found my leak and repaired at a very reasonable cost. Steve and Monte were a pleasure to deal. Honest, reliable and professional.

We had Neal Grosz at the house today to repair a leak that was intense enough to cause some flooding. He was professional, talented and polite. The leak was stressful but we relaxed right away when we knew we were in very capable hands with Neal G. Unfortunately, the leak was under the walkway and a cut had to be made into it. It was so neatly done with very sharp right corners and when he installed the concrete patch he went to the trouble of getting a close color match to the area around it. Neal represents American Detection Leak very well. We are very pleased with his good work!

This is long overdue. We used Valley Leak Detection three times already, as someone thought it was a fantastic idea to plant redwood trees by the pool, and they keep destroying the pipes.

They are very efficient and knowledgeable, and, more importantly, honest and trustworthy. They are good at coming out quickly, and they are very thorough. Their prices are fair and they fix it the first time.

We discovered a huge leak in the irrigation supply line in my back yard - water gushing out of a couple rain water drain pipes but not connected to the irrigation system.  Had to turn off the water to the back yard which meant my landscaping was in danger due to summer heat and no water. Katy VanGorder of Katy's Organic Yard Maintenance recommended American Leak Detection after we were unable to find the leak. I called on Monday morning and got an appointment for the next day, Tuesday. Office staff were responsive, pleasant and professional.
Using their specialized equipment, the technicians were able to isolate the area of the leak which they marked with a flag so we would know where to excavate to uncover the pipes.  Fortunately, my son was able to dig out the soil, find the broken pipes and repair them.  (This saved a lot of money since American Leak Detection's prices for that type of work are quite high).  But for finding the leak (which was in a distant and unexpected area) they were the best - they did the job with speed and expertise.

I contracted with American Leak Detection in response to a flooring contractor opinion that I could have a water pipe leaking under the house in the concrete slab. Based upon the American Leak Detection contract that was forwarded and the $395 fee, I was under the impression that the service provided would be more comprehensive. The technician was personable and professional.  Although he was confident there was not a water leak in the slab, the reason for the moisture in the slab was not conclusive. The service did not include any examination of the waste or drain lines.
I contacted the company and provided feedback on my less than satisfactory experience and was told they we get back to me. Unfortunately I never received that return call.

I'm not disappointed in the quality of service but I am disappointed in the outrageous labor cost. It was nice that the guy figured out where the leak was quickly but had I know that just squirting a little bit of dye in the skimmer, drain and fittings could identify the problem I never would have signed the paperwork. He was friendly and helpful but $400 for 15-30 minutes of work to watch dye get sucked into a hole is basically highway robbery. It's my fault for signing the contract and I accept that. Just be aware that you may be able to easily detect a leak without assistance. Do that first and if you can't figure it out call for help.

Paul Upton was incredible!!! He helped explain things thoroughly, was on time, extremely friendly and saying he was knowledgeable would be an understatement!! Highly recommend this company, and specifically Paul for any leak concerns!

My appt. was at 8:00 am. 8:20 I call the office and the gal in the office says...well, we usually give a 2 hour window. Well, had I known that in advance, I could have scheduled to be away from work longer. She says he's on my street. Then I get a call from the tech 5 mins later saying he's still 10 mins out. I call the office back to say I'm not comfortable doing business with a company that can't get a tech there on time. She did not humble herself to say she was sorry once.  I just cancelled it. Too much competition to spend good money on a company that does not take pride in customer service.